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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Rumsey House - Rochford £17,265 per year (pro rata) 18.75 hours per week 2.5 days a week either Monday - Wednesday or Wednesday - Friday Temporary position for up to 6 months with the posibility of becoming permanent We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 8 other Housing Officers. This role is offered on a part time temporary basis until the end of May 2026. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. The role of Housing Officer will include: <ul><li>Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion</li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks</li><li>Ensure the effective management of complaints in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence</li><li>Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon</li><li>Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner </li></ul>Skills and experiences: <ul><li>Proven experience of delivering high quality tenancy services</li><li>Proven experience of good practice resident involvement activities</li><li>Working knowledge of relevant regulations and good practice</li><li>Proven experience of analysing and diagnosing problems and implementing solutions</li><li>Experience of using housing management software</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£17,265 per annum (pro rata)</li></ul><ul><li>The full time equivalent salary for this role is £34,531 based on 37.5 hours per week</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 7 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Resident Liaison Officer Harlow District Council Temporary, Full Time £150.00 per day (umbrella) Location: Harlow Closing Date: 11th December 2025 Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Resident Liaison Officer on a 12-month basis. Please note that this post require the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience: Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills: Ability to address and resolve resident issues proactively. What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email <a href="mailto:louise.buter@essex.gov.uk" target="_blank">louise.buter@essex.gov.uk</a>

Resident Liaison Officer

Housing Officer Harlow District Council Temporary, Full Time £30.00 ph (umbrella) Location: Harlow Closing Date: 8th December 2025 Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Housing Officer on a 6 month basis. Please note that this post requires the successful individual to be based on site 5 days per week. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. Job Purpose: The purpose of this post will be to support the councils ongoing annual tenancy audit programme. This will involve visiting our tenanted properties, and meeting with tenants, obtaining and verifying information regarding tenants households, identifying any support or safeguarding needs, inspecting properties and actioning any issues arising, including repair issues, property condition issues or potential tenancy breaches. The role therefore requires excellent customer service and organisational skills and an ability to be able to work independently. The role may also require providing cover for other housing management duties including responding to reports of anti-social behaviour or other tenancy related issues as per job description. The Role: To work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. To investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the Council's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. To ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained To attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation. Duties Include but Not Limited to - <ul><li>Letting of new tenancies/ending of tenancies</li><li>Managing tenancy changes</li><li>Introductory Tenancy Reviews</li><li>Resident engagement</li><li>Partnership working with other agencies and teams</li><li>Prioritising Tenancy sustainment</li><li>Tenancy enforcement</li><li>Tenancy/Property Audits</li><li>Estate management</li></ul>The experience you will bring: Full UK Driving Licence, with access to vehicle Knowledge of tenancy management and legislation What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email <a href="mailto:louise.buter@essex.gov.uk" target="_blank">louise.buter@essex.gov.uk</a>

3 Full Time Jobs in Essex