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Transformation &amp; Compliance Strategic LeadCare and Supported HousingHemel Hempstead (Hightown House) £63,250 per annum - 35 hours per weekAre you a strategic thinker with a passion for service transformation and regulatory excellence? JoinHightown Housing Association, a leading charitable provider of housing and support, and play a pivotal role in shaping the future of care and supported housing.About UsAt Hightown, we believe everyone should have a safe home and the support they need. Our Care &amp; Supported Housing (C&amp;SH) Directorate supports over 800 people across 90 services, including individuals with learning disabilities, mental health needs, and those experiencing homelessness. With around 1,000 dedicated staff, we are committed to delivering high-quality, person-centred services.Your RoleAs Transformation &amp; Compliance Strategic Lead, you will report directly to the Director of Care &amp; Supported Housing and lead two key functions:<ul><li>C&amp;SH Support</li><li>C&amp;SH Housing &amp; Asset Management</li></ul>You will be responsible for driving innovation, ensuring regulatory compliance, and embedding a culture of continuous improvement across our services and properties.Key Responsibilities<ul><li>Strategic Transformation: Design and implement a transformation strategy to enhance service quality, customer experience, and operational efficiency.</li><li>Compliance Leadership: Ensure full compliance with all regulations such as, but not limited to, CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act.</li><li>Data &amp; Performance: Develop robust data systems to track outcomes, inform decisions, and support business intelligence.</li><li>Stakeholder Engagement: Build strong partnerships with commissioners, local authorities, and internal teams.</li><li>Growth &amp; Innovation: Identify funding and tendering opportunities, and lead key departmental projects.</li></ul>What You Will Bring<ul><li>A degree or equivalent experience in housing or social care.</li><li>Professional qualifications in compliance, leadership, or project management</li><li>CIH Level 5 in housing (or a commitment to undertake and complete this qualification if not already held)</li><li>Proven experience in regulated care or housing environments</li><li>A full UK driving licence with access to a car and business insurance.</li><li>Strong understanding of supported housing frameworks and regulatory standards</li><li>Excellent analytical, communication, and leadership skills</li><li>A collaborative, values-driven approach with a focus on equity and co-production</li></ul>Why Join Hightown?<ul><li>Be part of a purpose-led organisation making a real difference</li><li>Lead meaningful change across a diverse and impactful service portfolio</li><li>Work with a passionate, supportive, and forward-thinking leadership team</li><li>Enjoy a competitive salary and benefits package</li></ul>What We Offer:<ul><li>A Supportive Environment: Join a team that values collaboration and mutual support.</li><li>Professional Growth: Opportunities for training and development to enhance your skills.</li><li>Annual leave: 33 days including Bank Holidays (increasing with service)</li><li>Competitive Salary: £63,250 per annum for a 35-hour week.</li><li>Monthly Attendance Bonus</li><li>Flexible working: Hybrid working</li><li>Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li><li>Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li><li>Employee Support: Health &amp; wellbeing services.</li><li>Free On-site Gym Access</li></ul>Ready to lead transformation and shape the future of supported housing? Apply now and bring your vision to life at Hightown.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Transformation & Compliance Strategic Lead

About the job Salary: £30,024 - £32,597 a year plus £963 essential car user allowance (subject to criteria) pro rata Hours per week: 37 Contract type: Fixed Term for 6 months This position is available as a secondment opportunity for 6 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager's permission. We're seeking an individual experienced in working with older people in dedicated care environments. You will often work alone and coordinate with external agencies and caring services to support vulnerable adults. Your role will involve tenancy management, addressing nuisance and antisocial behaviour, and enforcing actions as needed. Additionally, you'll conduct building inspections focusing on health and safety and necessary repairs. Proficiency in using various software packages, writing concise reports, and effective communication with a diverse range of people is essential. You must manage your time and workload efficiently, using resources effectively. Engaging with tenants face to face is a critical part of this role and as such homeworking is not applicable to this post. Please note this role does not attract sponsorship. About you You have a strong background in assessing and supporting tenants' needs, with a keen understanding of housing legislation, welfare reform, benefits, and sustaining tenancies. Your experience includes working with diverse cultural groups and recognising their unique needs within a caring context. You're proficient in communicating with a wide range of individuals, remaining calm under pressure, and handling sensitive situations. Your education includes being a member of the Chartered Institute of Housing or holding equivalent qualifications or experience. Flexibility, the ability to work as part of a team, and a valid driving license with access to a car for travel across the Borough are crucial. You're also open to ongoing training to meet service requirements. Join us and make a meaningful impact on the lives of those you support while growing with a dedicated and passionate team. This is a public facing role so you'll need to show off your fluency in speaking and writing English About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel How to apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our 'How to apply' page has more tips to help with your application: How to apply Available documents Attached documents are available under links. Clicking a document link will initialize its download.<ul><li>download: Sheltered Housing Officer JD (1).pdf</li><li>download: Luton Values Flyer.pdf</li></ul>Salary range <ul><li>£30,024 - £32,597 per year</li></ul>

Sheltered Housing Officer

About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Service and Team This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. We are looking for an experienced Housing Officer to deliver frontline housing management services across a designated property patch. This onsite, community-based role requires strong housing expertise and experience working within a local authority or registered social landlord. We'd love you to join us at the Royal Borough of Kingston. Our Team is deeply committed to providing excellent services to our residents. We are a friendly team of 8 housing officers with a can do culture, we have a total of 4500 plus properties within Kingston. About the Role and Our Ideal Candidate To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience. About You <ul><li>Have excellent communication skills i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication </li><li>Knowledge on Housing Regulator Consumer Standards </li><li>Able to attend evening meetings </li></ul><ul><li>Carrying out tenancy audits with residents in their homes, ensuring compliance with health and safety inspection, fire risk assessment, void inspections, estate inspections with residents and stakeholders, </li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. .</li></ul><ul><li>Identifies the need for and promotes Resident engagement/ participation and community development initiatives. This includes attending residents' meetings.</li></ul>Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation. Employees have access to a wide range of benefits, some of which include: <ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Salary range <ul><li>£37,068 - £40,755 per year</li></ul>

Housing Officer

Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26^th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing / How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£48,969 - £55,797 per year</li></ul>

Single Homelessness Commissioning Manager

Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: 12 -18 months Fixed-term/ Secondment Hours: Full Time (36 hours) Closing Date: Tuesday 26th August 2025; 23:55 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved In 2022, Camden launched the Homelessness System Transformation (now called Homelessness System Partnership), a programme of work that recognises that no single organisation or service can address every need of someone experiencing homelessness. The Partnership brings together people and organisations to improve access to and experience of services, shaped by what people with lived experience tell us is important to them. At the heart of this programme is the principle and value of 'co-production,' which refers to a way of working where service providers work in equal partnership with people with lived experience of an issue to reach a collective outcome. This approach has been very successful to date and created opportunities for staff and partners to work together with people with experience of homelessness to design, test and implement solutions and influence change. In this role you will lead on all elements of co-production across the Homelessness System Programme to strengthen the programme and ensure it is shaped by the perspectives of those with lived experience at all levels, including strategic planning and service delivery. The role will include hiring, training, supervising and supporting people with lived experience, the Co-producers, to take part by recognising their strengths and sharing power with them. Alongside the Co-producers, you will use creativity and innovative thinking to formulate solutions to the challenges residents face. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. To view the Job Profile, please copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/documen" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/documen</a>... All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. <ul><li>Excellent interpersonal skills and the ability to inspire and motivate people. Be authentic, inspirational and engage others through your personal leadership and ability to make the Council's vision meaningful to all.</li><li>Ability to identify opportunities for co-production and to design frameworks and strategies to deliver this</li><li>Highly developed communication skills, empathy and sensitivity. You are required to have a well-developed ability to maintain boundaries.</li><li>Emotional maturity and ability to ensure self-preservation in a role that involves uncertainty, and managing a range of emotions and feelings from others</li><li>Ability to meet challenges and barriers to and in co-production with considered, careful and creative problem-solving</li><li>High standard facilitation skills and ability to lead groups through stimulating discussions to find shared solutions for change</li><li>Knowledge &amp; understanding of the issues involved in collaborating with people facing severe exclusion.</li><li>Have a commitment to working flexibly and creatively in response to changing requirements and needs.</li><li>Ability to empower others to be courageous and try coproduction to improve services and outcomes for homeless people.</li><li>Knowledge and experience of research methods, particularly peer research</li><li>The ability to build meaningful relationships with a range of partners and stakeholders, highlighting the voice of those with lived experience and utilising negotiation, facilitation, coaching, and project management skills to agree, develop and implement innovative ways of working.</li></ul>How To Apply To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the "About You" section. The application process will involve an interview with a panel of colleagues from the Health and Wellbeing Department and wider Council. Interview questions will be shared in advance. What We Offer Reflective practice is central to this work, and you will receive individual independent Reflective Practice as part of this role. At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important, so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit <a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Salary range <ul><li>£45,000 - £49,999 per year</li></ul>

Coproduction Lead - Homelessness System

Salary: £48,969 - £55,797 Grade: Level 4, Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Wednesday 27^th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing This is an exciting role that combines decision making, advisory and project work in one. The role will involve leading on specialist interventions, coordinating partnership resources as well as providing information and advice on crime and anti-social behaviour. You will have multiple stakeholders and therefore must be comfortable dealing with senior managers and high profile 3^rd parties. Some of your stakeholders will include: Cabinet members, Ward Councillors, Local and Central Government departments, Community Safety Partnership Board and other external Agencies This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. This is a highly specialised role and you will be involved in sharing information and data as well as promoting policies and principles amongst the stakeholders. You will be self-motivated and take the lead on opportunities and developments within your area. You will also be a self-starter and be comfortable in managing challenging work including high risk cases. You will support colleagues in delivering problem solving action plans, and the design and delivery of specialised projects. What We Offer At Camden, you'll receive a host of benefits including: <ul> <li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities;</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul>Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£48,969 - £55,797 per year</li></ul>

Community Safety Officer

<ul><li>Letting_Officer_-_Role_Profile_Feb_2024</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Lettings Officer - 6896 Contract Type: 12m FTC , Full Time, 35 hours Salary: from £32,881 per annum (London weighted salary) dependant on experience (plus ECU* if policy requirements are met) Reporting Office: London, Stratford Working Location: Covering West Region (North and West London, but may require cover outside of the M25) Persona: Agile - 1 to 2 days office attendance is required and this may increase during training periods. Attendance to sites will be required. Working Pattern: Monday to Friday Closing Date: 21st August 2025 - 23:00 Interview Dates: on a date to be confirmed. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Lettings Officer.pdf Join our Lettings Team at L&amp;Q: Would you like to join our revamped Housing Management Division as a Lettings Officer and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply! Your impact in the role: As a Letting's Officer you will be responsible for letting the Trust's homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders. The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust's properties within the agreed timescales whilst adhering to our policies and procedures. The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively. What you'll bring: We are looking for someone who has a commercial mind set and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. It is essential that candidates are a Car Owner/Driver. Previous lettings experience is essential. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£32,881 per year</li></ul>

Lettings Officer

Income Recovery Officer Salary: £34,107Hours: Full time (35) - Hybrid Location: Hemel Hempstead We're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE level with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>Why Join Us? Competitive Salary: £34,107 Generous Leave: 33 days of annual leave including Bank Holidays (pro rata). Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts. Career Development: Access to training and development opportunities Wellbeing Support: Health and wellbeing services. Fitness Facilities: Free access to our on-site gym. About Us: Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services. With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer. Salary range <ul><li>£34,107 per year</li></ul>

Income Recovery Officer

Origin - Great homes, positive people and strong communities An inspiring past and a bright future Building Safety Manager - Fixed Term Contract until 31 March 2026 - £75,019 Per Annum + Benefits A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Building Safety Manager We are seeking an experienced and highly motivated Building Safety Manager to join our team at Origin Housing. As a subject matter expert on Building Safety, you will support Origin Housing to achieve their responsibilities in relation to the Building Safety Act, supporting legislation and guidance. You will proactively provide guidance, assistance and support working with wider teams to promote a positive building safety culture and best practice building safety management. What you'll do <ul><li>Support the development of Safety Case reviews and digital records as detailed within the Building Safety Act, prepare safety case reports for the Regulator and ensure that buildings remain compliant to and meet license requirements.</li><li>To lead and manage the Building a Safer Future team (BSF) and the delivery of specialist building surveys for:</li><li>Buildings in scope under the Building Safety Act</li><li>Special projects to investigate and remedy major structural and/or fire safety defects; manage remedial works under the Building a Safer Future programme</li><li>Explain and implement a formal approach to building safety management demonstrating how hazards and risks, including those arising from temporary works and maintenance, can be reduced through various means.</li><li>Development and implement strategies required to achieve safety throughout the building in conjunction with occupants and other key stakeholders, including emergency services, service providers, contractors and suppliers</li><li>Ensure the building safety team is able to provide extensive technical guidance to support the construction process from the outset including fire strategies, retrospective repairs and maintenance and planned preventative maintenance. (PPM)</li><li>Lead, manage and motivate the team, monitoring and appraising performance, allocating works and ensuring that all team members' responsibilities are carried out effectively and in a timely manner.</li></ul>What you'll need <ul><li>Member of the Institute Fire Engineers (MIFireE )</li><li>CIOB Building Safety Diploma</li><li>Construction related or engineering degree</li><li>Minimum Level 4 Diploma in Fire Safety or equivalent</li><li>NEBOSH Fire/General Certificate or equivalent</li><li>Will have a working knowledge of the fire engineered solutions that can contribute to fire strategies.</li><li>Will be able to interpret complex fire safety solutions that can contribute to fire strategies</li></ul>Our Values Our core values are at the heart of how we work <ul><li>Take the lead</li><li>Create energy</li><li>Build trust</li><li>Be generous</li><li>Stay grounded</li><li>Remember the little things</li></ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul><li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li><li>Salary £75,019 PA + Benefits.</li><li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li><li>2 additional 'giving something back' volunteer days</li><li>A pension scheme with contributions up to 8% of your salary</li><li>Family leave, compassionate leave and enhanced maternity pay</li><li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li><li>Interest free loans to help spread the cost of a season ticket or another big purchase</li><li>Annual staff conference, team away days and annual team meal allowance</li><li>Access to Perk Box for fantastic savings on everyday purchases and much more</li><li>Free employee assistance programme</li><li>Opportunities to join staff network groups</li><li>Refer a friend bonus</li></ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Building Safety Manager outlined above. Closing date for applications: Sunday 3rd August 2025. Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Salary range <ul><li>£75,019 per year</li></ul>

Building Safety Manager

About the job Salary: £30,024 - £32,597 a year plus £963 essential car user allowance (Subject to Criteria) Hours per week: 37 Contract type: Permanent We're excited to welcome a highly skilled professional to our team, someone who brings a deep understanding of administrative systems and processes, especially within income management or similar environments In this role, you'll manage a range of tasks from offering complex technical advice to dealing with financial calculations and analysing performance data. Your days will involve collaborating with a diverse group of people, from customers to internal colleagues and external agencies. You'll be our representative at meetings, and your ability to build and maintain positive relationships will be crucial. Flexibility is key here-whether it's attending meetings or responding to emergencies, even outside of regular office hours, you'll play a vital role in ensuring everything runs smoothly. Please note this role does not attract sponsorship. About you You are an effective communicator, both in writing and verbally, and you know how to engage with a wide range of people. Your approach is always polite and non-judgmental, especially when supporting customers. You are the go-to person for offering realistic solutions to technical issues, and your ability to manage and prioritise a demanding workload is second to none. Your knowledge in housing legislation, income management, welfare reform, and supporting tenancies makes you a strong candidate for this position. Ideally, you're a member of the Chartered Institute of Housing or have equivalent qualifications or experience. Plus, you're committed to equality and equal opportunities, particularly within Housing Services. You're someone who doesn't just meet deadlines-you thrive on them. You're organised, self-motivated, and ready to bring your expertise to a team that values what you have to offer. We can't wait to see how your skills and experience will contribute to our mission. Let's make a difference together! This is a public facing role so you'll need to show off your fluency in speaking and writing English About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Income Officer

Title: Neighbourhood Housing Lead -North West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Varoius patches across North West London Boroughs Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th August 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - North West London - August 2025

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role More about your role This role is based in Loughton and this will cover two sites that are in close proximity to one another. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you It is essential that you have experience within a Customer facing housing role &amp; tenancy management. To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Housing and Wellbeing Coordinator

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now looking for a Resident Liaison Officer to join our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Job Description Salary: £48,969 - £55,797 Grade: Level 4, Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Wednesday 27th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing This is an exciting role that combines decision making, advisory and project work in one. The role will involve leading on specialist interventions, coordinating partnership resources as well as providing information and advice on crime and anti-social behaviour. You will have multiple stakeholders and therefore must be comfortable dealing with senior managers and high profile 3rd parties. Some of your stakeholders will include: Cabinet members, Ward Councillors, Local and Central Government departments, Community Safety Partnership Board and other external Agencies This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11144922/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11144922/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. This is a highly specialised role and you will be involved in sharing information and data as well as promoting policies and principles amongst the stakeholders. You will be self-motivated and take the lead on opportunities and developments within your area. You will also be a self-starter and be comfortable in managing challenging work including high risk cases. You will support colleagues in delivering problem solving action plans, and the design and delivery of specialised projects. What We Offer At Camden, you'll receive a host of benefits including: <ul><li>27 days annual leave for new starters, rising to 31 days after 5 years</li><li>Local Government Pension Scheme</li><li>Flexible working opportunities;</li><li>Interest free loans</li><li>Access to our incredible staff networks</li><li>Career development and training</li><li>Wellbeing support and activities</li></ul>Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Job Description Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

About Us Job Title: Trainee Sheltered Housing Officer Salary Range: £29,562- £35,822 per annum Two-year Fixed Term - Full time (36hours) Location: Wandsworth Objective of role The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs. Are you passionate about making a difference in the lives of older people? Do you want to develop your career in housing and support services? Have you been ordinarily resident in the UK for the past three years? We have an exciting opportunity for two Trainee Sheltered Housing Officers to join our team on a 24-month fixed term contract. The Supported Housing Service - have three strands which are: Sheltered Housing, comprising of 26 sheltered schemes in Battersea, Putney, Roehampton and Tooting. Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy and Community Development. About the role As a Trainee Sheltered Housing Officer, you will receive full training and support to develop your skills and knowledge needed to provide high-quality services to tenants in sheltered housing. Your role will involve assisting in the day-to-day management of the sheltered housing schemes, offering support to vulnerable tenants, ensuring that the environment is safe, welcoming and well maintained. <ul><li>Provide support and guidance to tenants, ensuring their safety and well-being.</li><li>Assist in managing the administration of the sheltered schemes, including record keeping.</li><li>Respond to tenant queries and concerns, offering advice and assistance.</li><li>Help maintain and improve the quality of the scheme environment.</li><li>Work closely with other professionals and agencies to provide support to tenants.</li><li>Be enrolled in CIH Level 3 in Housing Studies.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Math's and English GCSE Grade C/Level 4 and above</li><li>Strong communication skills both written and verbal</li><li>A passion for working with older people and supporting vulnerable individuals</li><li>A desire to learn and develop within the housing sector </li><li>Experience of using IT applications, including Microsoft Word and Excel</li><li>A Team player with the ability to work independently</li></ul>Indicative Recruitment Timeline Closing Date: Sunday 31st August 2025 Shortlisting Date: W/C 01st September 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Trainee Sheltered Housing Officer

The role This role: Housing Advisor known internally as a "Customer Transitions Advisor" Salary: £39,841 - £41,938 (Dependent upon experience) Contract Basis: 12 Month FTC based on a 37.5hr week "Please be aware that this position is based fully on-site, with no opportunity for hybrid working. Applicants must hold a full UK driving licence and have access to their own transport, as these are essential requirements for the role." Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made and renewed on a 3 yearly basis. The cost of the check will be included as part of the companies onboarding process. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Advisor

Housing Manager Harrow Permanent, Full time (37.5 hpw) - hybrid working Salary circa £37,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Group's awesome housing team. As our Housing Manager you'll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul><li>Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You'll join Jackie Harris and our North London Housing Management team, we're super passionate about what we do! We're really proud of working in our communities, resolving complaints but also make a difference. We're a supportive bunch and like to meet regularly at our community centre in Harrow and collaborate with all the different teams we work with. Job details <ul><li>This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of across Harrow, Brent, Haringey, Tower Hamlets and Enfield.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we spend a minimum of 1 day in the office in Harrow. When not in the office or in our communities, you can work from home catching up on admin.</li><li>There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li><li>Explore our benefits in detail on our website.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: Supported Housing Officer Contract Type: Permanent, 35 hours per week Grade: 7 Location: Stratford, London or Trafford, Manchester London Salary: Starting salary £35,951 per annum Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.pdf Closing date for completed applications: 22nd August 2025 at 11:59pm An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of six schemes across the Medway in Kent and the London Boroughs of Bexley and Richmond providing frontline housing management for our vulnerable customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management</li> <li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology.</li> <li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li> <li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others.</li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

Supported Housing Officer

Salary: £37,965 to £44,286 per annum Location: Corsica Street, London Hours: 36 hours per week Contract Type: Permanent We're looking for two confident, customer focused Neighbourhood Response Officers to carry out neighbourhood management of properties in the local North London regions. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here or please visit our website or click 'apply. Closing Date: Sunday 24th August 2025 at midnight This is a hybrid role with a base location at our office in London. Applicants must be able to travel across regions as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Neighbourhood Response Officer

Scheme Manager - Young People's Housing Service Watford Full time (37.5 hours) - £33,054 per annum Empowering Young Lives in a Supportive Environment Are you passionate about making a difference in the lives of young people? Do you have the leadership skills to manage a dynamic team and deliver trauma-informed, person-centred support? If so, we'd love to hear from you. Hightown Housing Association is seeking a compassionate and proactiveScheme Manager to lead two supported housing services for young people aged 16-24 in Watford. Our services are designed to provide safe, welcoming environments that foster resilience, independence, and positive change for young people. Key Responsibilities: <ul><li> Empowerment and Support : Lead a team to deliver high-quality, trauma-informed support tailored to individual needs. </li><li> Team Leadership : Manage Youth Support Workers and Night Supervisors, overseeing recruitment, induction, supervision, and development. </li><li> Operational Management : Coordinate rotas, manage budgets, ensure health &amp; safety compliance, and maintain service quality. </li><li> Collaboration : Work closely with external agencies, families, and professionals to support young people's aspirations and wellbeing. </li><li> Safeguarding &amp; Compliance : Ensure adherence to safeguarding policies, fire safety, and GDPR regulations. </li></ul> What We're Looking For: <ul><li> Experience supporting young people with complex needs, including trauma, youth violence, exploitation, and substance misuse. </li><li> Strong leadership and mentoring skills. </li><li> Knowledge of safeguarding, risk management, and professional boundaries. </li><li> Ability to manage challenging behaviour and promote independence. </li><li> Excellent communication, organisational, and IT skills. </li><li> A full UK driving licence and access to a vehicle. </li></ul> The Benefits: <ul><li> £33,054 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Paid DBS and mileage reimbursement </li><li> Ongoing professional development and support </li><li> Friendly and inclusive team environment </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

You We're looking for a Housing Support Worker to join our small and friendly team in Brentwood. The right candidate will be passionate about supporting people, preferably socially excluded young people in a residential setting. You will have specific experience in one area of support work, i.e. skills training, drug dependency, work with offenders, etc., and hold a qualification in housing, youth work or similar. If you are self motivated, strive for excellence and able to provide opportunities and experiences where residents are able to learn and develop life skills in a safe, accepting environment, we'd love to hear from you. Us Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Full time Permanent</li><li>Working Pattern: Full time 8am to 4pm and 2pm to 10pm Monday- Friday</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Brentwood.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Full-time, fixed-term 12-month contract Location: Watford, and surrounding areas (Northwest London) up to Stevenage We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across North and Northwest London up to Stevenage and the surrounding areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Behind every race-winning team is a world-class support network. Our business functions drive efficiency, innovation, and performance, ensuring success on and off the track. If you're motivated, skilled, and ready to be part of something extraordinary, we want to hear from you! We're looking for a Learning and Development Advisor to join our HR Team, in this brand-new role. You'll be responsible for designing, implementing, and evaluating learning initiatives aligned with business goals. This position supports employee development through innovative, compelling and tailored learning programmes. In this wide and varied Learning and Development Advisor role, you will: <ul><li>Design and deliver learning interventions including workshops and e-learning modules</li><li>Evaluate the effectiveness of training sessions through performance metrics</li><li>Maintain and update the Learning Management System (LMS) ensuring content is current and engaging</li><li>Sourcing and managing relationships with external training providers</li><li>Support Talent and Development Business Partner in identifying learning and development needs across the business</li></ul>To be considered for this Learning and Development Advisor role, you will have: <ul><li>Experience in HR/learning &amp; development/training</li><li>Familiarity with Learning Management System (LMS) and e-learning tools</li><li>Strong communication and presentation skills</li><li>Understanding of data and analytics</li><li>Clear understanding of the full learning cycle</li></ul>Looking to be part of the force behind the fastest team on the grid? Join the Red Bull Technology Support Functions and discover a workplace where your contributions are recognised and rewarded. We offer a range of standout benefits: <ul><li>Bonus scheme </li><li>Private healthcare</li><li>A pension scheme </li><li>On-site gym </li><li>Free daily food allowance... and much more! </li></ul>This is your chance to play a vital role in something extraordinary, come and make your mark! At Red Bull Racing &amp; Technology, we believe our greatest strength is our people. We celebrate every success - together - and know that trust and collaboration are what drive us forward as one team. We're committed to building a workplace where everyone can thrive, no matter their background or identity. Diversity fuels creativity, and inclusion unlocks potential. That's why we actively foster a culture where you can bring your full self to work, feel you belong, and be part of something extraordinary. Job Posting End Date Mon, 25 Aug 2025

Learning and Development Advisor

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Major Works programmes and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities, and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Council's leaseholders. If successful, the main duties of your role will be to: <ul> <li>Consult with our leaseholders under statutory and non-statutory consultation. Issuing Section 20 Notices and associated bills while keeping robust records of each contract.</li> <li>Build good working relationships with the local Tenant and Residents' Associations.</li> <li>Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary. Attend Court and out of hours meetings as required.</li> <li>Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.</li></ul>What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for Working flexibility and someone who has excellent customer service skills. An eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>The job is subject to a Basic DBS check</li></ul>The recruitment process is anonymous, and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Lynn Seymour - email: <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be if we agree to match a current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

50 Full Time Jobs in Hemel Hempstead, UK