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Your typical day could start with responding to resident enquiries both via phone and email.&nbsp;Then you might be analysing costs to ensure service charge bills are accurate, before heading across to meet with a neighbourhood, property service or estate service teams to ensure that service charges are reflective of the service we are providing. As a&nbsp;Service Charge Advisor&nbsp;you’ll be the ‘face of Peabody’ and no one day is the same.&nbsp;You’ll be at the heart of your Service Charge team, playing a crucial role supporting our residents and ensuring they have the correct and relevant information regarding their service charges.&nbsp;With a particular focus on ensuring charges are transparent and reasonable, you’ll actively work with residents in the management of their service charges developing and improving Peabody’s service to them and ensuring we take full account of residents’ views and concerns. &nbsp; You’re a people person who likes to get things done.&nbsp;You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for two days per week and the remaining time you’ll be able to work remotely. &nbsp;Your role covers all aspects of Service Charge calculation and enquiry management– everything from analysis of costs, evidence gathering and complaint resolution.&nbsp;If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to doing the right thing, we want to hear from you. To be successful in this role, you’re:<ul><li>committed to first class customer service</li><li>resilient with a positive, flexible, compassionate and can-do approach</li><li>experienced managing the reconciliation and budgeting process</li><li>experienced in&nbsp;accounting processes relating to service charges&nbsp;along with service charge legislation and best practice understanding</li><li>qualified – ideally with a CIH or IRPM certification (desirable)</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 19th August 2025.Early applications are encouraged as we reserve the right to close the advertisement earlier than stated.You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Peabody

Service Charge Advisor

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You'll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative.What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 7th September 23:59Interview date: 25th September&nbsp;<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/319864/documents/761222" target="_blank">Housing Policy Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

About the Borough With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives. About the Role and our Ideal Candidate As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult &amp; child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities. This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are: <ul><li> A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service. </li></ul>Successful candidates will have access to a wide range of benefits; <ul><li> 28 days annual leave. In addition you will receive statutory bank holidays (pro rata) </li><li> Local Government Pension Scheme </li><li> Simply Health staff benefit </li><li> Modern and flexible working environment </li><li> Recognition Awards </li></ul>You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence. About Us Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We have a team of 16 Housing Managers who have individual patches of around 500 residents each. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health &amp; wellbeing, financial resilience, training and employment. Our Offer To You Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are: <ul><li> Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 . </li><li> Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays. </li><li> Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans. </li><li> Employee Benefits to include cycle to work scheme and a range of discounts schemes </li><li> Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year </li><li> Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application Process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional Information We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Important Information - Criminal Records This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Job Profile

Housing Manager

Join Our Team as a Senior Housing Officer! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Excellent knowledge of housing legalisation and ability to resolve conflict</li> <li>Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team</li> <li>Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support</li> <li>Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims</li> <li>Qualified or part qualified in a relevant professional housing qualification</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Senior Housing Officer

Title: Neighbourhood Housing Lead -North West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Varoius patches across North West London Boroughs Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th August 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - North West London - August 2025

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now looking for a Resident Liaison Officer to join our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role More about your role This role is based in Loughton and this will cover two sites that are in close proximity to one another. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you It is essential that you have experience within a Customer facing housing role &amp; tenancy management. To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Housing and Wellbeing Coordinator

Job Description Salary: £48,969 - £55,797 Grade: Level 4, Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Wednesday 27th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing This is an exciting role that combines decision making, advisory and project work in one. The role will involve leading on specialist interventions, coordinating partnership resources as well as providing information and advice on crime and anti-social behaviour. You will have multiple stakeholders and therefore must be comfortable dealing with senior managers and high profile 3rd parties. Some of your stakeholders will include: Cabinet members, Ward Councillors, Local and Central Government departments, Community Safety Partnership Board and other external Agencies This post is exempt from the Rehabilitation of Offenders Act and will require an Standard DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11144922/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11144922/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. This is a highly specialised role and you will be involved in sharing information and data as well as promoting policies and principles amongst the stakeholders. You will be self-motivated and take the lead on opportunities and developments within your area. You will also be a self-starter and be comfortable in managing challenging work including high risk cases. You will support colleagues in delivering problem solving action plans, and the design and delivery of specialised projects. What We Offer At Camden, you'll receive a host of benefits including: <ul><li>27 days annual leave for new starters, rising to 31 days after 5 years</li><li>Local Government Pension Scheme</li><li>Flexible working opportunities;</li><li>Interest free loans</li><li>Access to our incredible staff networks</li><li>Career development and training</li><li>Wellbeing support and activities</li></ul>Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Community Safety Officer

Job Description Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Single Homelessness Commissioning Manager

About Us Job Title: Trainee Sheltered Housing Officer Salary Range: £29,562- £35,822 per annum Two-year Fixed Term - Full time (36hours) Location: Wandsworth Objective of role The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs. Are you passionate about making a difference in the lives of older people? Do you want to develop your career in housing and support services? Have you been ordinarily resident in the UK for the past three years? We have an exciting opportunity for two Trainee Sheltered Housing Officers to join our team on a 24-month fixed term contract. The Supported Housing Service - have three strands which are: Sheltered Housing, comprising of 26 sheltered schemes in Battersea, Putney, Roehampton and Tooting. Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy and Community Development. About the role As a Trainee Sheltered Housing Officer, you will receive full training and support to develop your skills and knowledge needed to provide high-quality services to tenants in sheltered housing. Your role will involve assisting in the day-to-day management of the sheltered housing schemes, offering support to vulnerable tenants, ensuring that the environment is safe, welcoming and well maintained. <ul><li>Provide support and guidance to tenants, ensuring their safety and well-being.</li><li>Assist in managing the administration of the sheltered schemes, including record keeping.</li><li>Respond to tenant queries and concerns, offering advice and assistance.</li><li>Help maintain and improve the quality of the scheme environment.</li><li>Work closely with other professionals and agencies to provide support to tenants.</li><li>Be enrolled in CIH Level 3 in Housing Studies.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Math's and English GCSE Grade C/Level 4 and above</li><li>Strong communication skills both written and verbal</li><li>A passion for working with older people and supporting vulnerable individuals</li><li>A desire to learn and develop within the housing sector </li><li>Experience of using IT applications, including Microsoft Word and Excel</li><li>A Team player with the ability to work independently</li></ul>Indicative Recruitment Timeline Closing Date: Sunday 31st August 2025 Shortlisting Date: W/C 01st September 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Trainee Sheltered Housing Officer

The role This role: Housing Advisor known internally as a "Customer Transitions Advisor" Salary: £39,841 - £41,938 (Dependent upon experience) Contract Basis: 12 Month FTC based on a 37.5hr week "Please be aware that this position is based fully on-site, with no opportunity for hybrid working. Applicants must hold a full UK driving licence and have access to their own transport, as these are essential requirements for the role." Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made and renewed on a 3 yearly basis. The cost of the check will be included as part of the companies onboarding process. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Advisor

Housing Manager Harrow Permanent, Full time (37.5 hpw) - hybrid working Salary circa £37,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Group's awesome housing team. As our Housing Manager you'll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul><li>Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You'll join Jackie Harris and our North London Housing Management team, we're super passionate about what we do! We're really proud of working in our communities, resolving complaints but also make a difference. We're a supportive bunch and like to meet regularly at our community centre in Harrow and collaborate with all the different teams we work with. Job details <ul><li>This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of across Harrow, Brent, Haringey, Tower Hamlets and Enfield.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we spend a minimum of 1 day in the office in Harrow. When not in the office or in our communities, you can work from home catching up on admin.</li><li>There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li><li>Explore our benefits in detail on our website.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Help us prevent homelessness and make a real difference in Croydon Croydon is one of London's largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We're looking for a passionate and proactive Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon's residents. What you'll be doing: <ul> <li> Acting as the first point of contact for residents at risk of homelessness. </li> <li> Providing tailored housing advice, support, and sustainable solutions to prevent homelessness. </li> <li> Developing personalised housing plans and working with multiple agencies to deliver long-term results. </li> <li> Carrying out homelessness assessments and making legally sound decisions under housing legislation. </li> <li> Using innovative tools and prevention funds to help residents stay in their homes. </li> <li> Collaborating with internal teams, landlords, and external partners to provide effective housing pathways. </li> </ul>About you: We are looking for someone with: Strong knowledge of homelessness legislation, prevention initiatives, and housing law. Experience in housing, homelessness prevention, or a related customer-focused service. The ability to manage complex caseloads in a fast-paced, target-driven environment. Excellent negotiation, problem-solving, and communication skills. Ability to support residents in challenging situations. Why join us We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. <ul> <li> Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. </li> <li> Career Development: We invest in our staff and support their development. </li> <li> Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. </li> <li> Family Friendly provisions: Generous maternity leave and family leave provisions </li> <li> Work Life Balance: Options for flexible and agile working options in line with service demand </li> <li> Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change </li> </ul>View our full range of Staff Benefits - Croydon Jobs Careers To view the role profile click here Application Closing Date: 2nd September Assessment Centres: Week Commencing 16th September Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Homelessness Intervention and Prevention Officers - Grade 9 (£42,060 to £43,680)

If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: Supported Housing Officer Contract Type: Permanent, 35 hours per week Grade: 7 Location: Stratford, London or Trafford, Manchester London Salary: Starting salary £35,951 per annum Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.pdf Closing date for completed applications: 22nd August 2025 at 11:59pm An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of six schemes across the Medway in Kent and the London Boroughs of Bexley and Richmond providing frontline housing management for our vulnerable customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management</li> <li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology.</li> <li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li> <li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others.</li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

Supported Housing Officer

Salary: £37,965 to £44,286 per annum Location: Corsica Street, London Hours: 36 hours per week Contract Type: Permanent We're looking for two confident, customer focused Neighbourhood Response Officers to carry out neighbourhood management of properties in the local North London regions. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here or please visit our website or click 'apply. Closing Date: Sunday 24th August 2025 at midnight This is a hybrid role with a base location at our office in London. Applicants must be able to travel across regions as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Neighbourhood Response Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Scheme Manager - Young People's Housing Service Watford Full time (37.5 hours) - £33,054 per annum Empowering Young Lives in a Supportive Environment Are you passionate about making a difference in the lives of young people? Do you have the leadership skills to manage a dynamic team and deliver trauma-informed, person-centred support? If so, we'd love to hear from you. Hightown Housing Association is seeking a compassionate and proactiveScheme Manager to lead two supported housing services for young people aged 16-24 in Watford. Our services are designed to provide safe, welcoming environments that foster resilience, independence, and positive change for young people. Key Responsibilities: <ul><li> Empowerment and Support : Lead a team to deliver high-quality, trauma-informed support tailored to individual needs. </li><li> Team Leadership : Manage Youth Support Workers and Night Supervisors, overseeing recruitment, induction, supervision, and development. </li><li> Operational Management : Coordinate rotas, manage budgets, ensure health &amp; safety compliance, and maintain service quality. </li><li> Collaboration : Work closely with external agencies, families, and professionals to support young people's aspirations and wellbeing. </li><li> Safeguarding &amp; Compliance : Ensure adherence to safeguarding policies, fire safety, and GDPR regulations. </li></ul> What We're Looking For: <ul><li> Experience supporting young people with complex needs, including trauma, youth violence, exploitation, and substance misuse. </li><li> Strong leadership and mentoring skills. </li><li> Knowledge of safeguarding, risk management, and professional boundaries. </li><li> Ability to manage challenging behaviour and promote independence. </li><li> Excellent communication, organisational, and IT skills. </li><li> A full UK driving licence and access to a vehicle. </li></ul> The Benefits: <ul><li> £33,054 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Paid DBS and mileage reimbursement </li><li> Ongoing professional development and support </li><li> Friendly and inclusive team environment </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Full-time, fixed-term 12-month contract Location: Watford, and surrounding areas (Northwest London) up to Stevenage We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across North and Northwest London up to Stevenage and the surrounding areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

You We're looking for a Housing Support Worker to join our small and friendly team in Brentwood. The right candidate will be passionate about supporting people, preferably socially excluded young people in a residential setting. You will have specific experience in one area of support work, i.e. skills training, drug dependency, work with offenders, etc., and hold a qualification in housing, youth work or similar. If you are self motivated, strive for excellence and able to provide opportunities and experiences where residents are able to learn and develop life skills in a safe, accepting environment, we'd love to hear from you. Us Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Full time Permanent</li><li>Working Pattern: Full time 8am to 4pm and 2pm to 10pm Monday- Friday</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Brentwood.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Major Works programmes and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities, and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Council's leaseholders. If successful, the main duties of your role will be to: <ul> <li>Consult with our leaseholders under statutory and non-statutory consultation. Issuing Section 20 Notices and associated bills while keeping robust records of each contract.</li> <li>Build good working relationships with the local Tenant and Residents' Associations.</li> <li>Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary. Attend Court and out of hours meetings as required.</li> <li>Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.</li></ul>What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for Working flexibility and someone who has excellent customer service skills. An eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>The job is subject to a Basic DBS check</li></ul>The recruitment process is anonymous, and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Lynn Seymour - email: <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be if we agree to match a current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

London Borough of Hammersmith &amp; Fulham Salary: £92,775 - £108,258 Closing date: Monday 25 August, 23:59Shape the future of private housing in one of London’s most ambitious boroughs.Hammersmith &amp; Fulham is a borough of ambition, innovation, and inclusion. With the private rented sector now the largest form of housing in the borough, surpassing both homeownership and social housing, we are committed to ensuring that all residents, regardless of tenure, have access to safe, sustainable, and affordable homes.We are now seeking a dynamic and visionary Assistant Director, Housing Standards to lead our work in transforming the private rented sector and driving up housing standards across the borough.This is a strategic leadership role at the heart of our housing and regulatory services. You will be responsible for improving housing standards across all tenures, including council-owned homes, housing association properties, and the private rented sector, ensuring that every resident lives in a home that is safe, well-maintained, and fit for purpose.As the Council’s lead adviser on housing standards, you will lead the delivery of our new Private Rented Sector Policy. Focused on working collaboratively with residents and landlords, raising standards of quality, maintenance, and safety, driving robust and effective enforcement, building a more inclusive and accessible PRS and oversee licensing, regulation, and enforcement functions.You will work across departments in a matrix structure to influence and enable delivery and represent the borough at sub-regional, regional, and national levels, shaping housing policy and best practice.We’re looking for a strategic, experienced, and passionate leader who can inspire and lead high-performing teams in a complex, fast-paced environment. You will navigate political and stakeholder landscapes with confidence and credibility and drive service improvement and innovation with residents at the heart of delivery.Championing high standards and regulatory excellence across all housing tenures, &nbsp;bringing deep knowledge of housing regulation, enforcement, and policy, and a proven track record of delivering impactful change in housing or related services.For more information on this fantastic opportunity, please visit <a href="http://www.faerfield.co.uk/lbhf" target="_blank">www.faerfield.co.uk/lbhf</a>. To speak to one of our retained consultants, please contact Sean Anderson (<a href="mailto:sanderson@faerfield.co.uk" target="_blank">sanderson@faerfield.co.uk</a>) or Dawn Faulkner (<a href="mailto:dfaulkner@faerfield.co.uk" target="_blank">dfaulkner@faerfield.co.uk</a>) or call 0121 312 3755.

Assistant Director Housing Standards

Job Description Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: 12 -18 months Fixed-term/ Secondment Hours: Full Time (36 hours) Closing Date: Tuesday 26th August 2025; 23:55 (please note that this vacancy will close earlier if we receive a high number of applications) About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved In 2022, Camden launched the Homelessness System Transformation (now called Homelessness System Partnership), a programme of work that recognises that no single organisation or service can address every need of someone experiencing homelessness. The Partnership brings together people and organisations to improve access to and experience of services, shaped by what people with lived experience tell us is important to them. At the heart of this programme is the principle and value of 'co-production,' which refers to a way of working where service providers work in equal partnership with people with lived experience of an issue to reach a collective outcome. This approach has been very successful to date and created opportunities for staff and partners to work together with people with experience of homelessness to design, test and implement solutions and influence change. In this role you will lead on all elements of co-production across the Homelessness System Programme to strengthen the programme and ensure it is shaped by the perspectives of those with lived experience at all levels, including strategic planning and service delivery. The role will include hiring, training, supervising and supporting people with lived experience, the Co-producers, to take part by recognising their strengths and sharing power with them. Alongside the Co-producers, you will use creativity and innovative thinking to formulate solutions to the challenges residents face. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. To view the Job Profile, please copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. <ul><li>Excellent interpersonal skills and the ability to inspire and motivate people. Be authentic, inspirational and engage others through your personal leadership and ability to make the Council's vision meaningful to all.</li><li>Ability to identify opportunities for co-production and to design frameworks and strategies to deliver this</li><li>Highly developed communication skills, empathy and sensitivity. You are required to have a well-developed ability to maintain boundaries.</li><li>Emotional maturity and ability to ensure self-preservation in a role that involves uncertainty, and managing a range of emotions and feelings from others</li><li>Ability to meet challenges and barriers to and in co-production with considered, careful and creative problem-solving</li><li>High standard facilitation skills and ability to lead groups through stimulating discussions to find shared solutions for change</li><li>Knowledge &amp; understanding of the issues involved in collaborating with people facing severe exclusion.</li><li>Have a commitment to working flexibly and creatively in response to changing requirements and needs.</li><li>Ability to empower others to be courageous and try coproduction to improve services and outcomes for homeless people.</li><li>Knowledge and experience of research methods, particularly peer research</li><li>The ability to build meaningful relationships with a range of partners and stakeholders, highlighting the voice of those with lived experience and utilising negotiation, facilitation, coaching, and project management skills to agree, develop and implement innovative ways of working.</li></ul>How To Apply To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the "About You" section. The application process will involve an interview with a panel of colleagues from the Health and Wellbeing Department and wider Council. Interview questions will be shared in advance. What We Offer Reflective practice is central to this work, and you will receive individual independent Reflective Practice as part of this role. At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important, so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit <a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Coproduction Lead - Homelessness System

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Homelessness Service in London. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have knowledge, experience, or relevant qualifications in housing and homelessness legislation, including the Homelessness Reduction Act, private rented housing, eviction processes, and tenant rights. They should also be familiar with welfare benefits legislation, health and safety, and the root causes of homelessness, with the ability to design effective interventions. Experience working in a fast-paced, target-driven environment is essential, along with strong case management skills and the ability to manage a busy caseload independently. The candidate should be solution-focused, proactive, and committed to delivering high-quality, outcome-based client work. Excellent communication, organisational, and customer service skills are required, as well as the ability to build strong relationships with both colleagues and the public. Proficiency in using databases and IT systems for accurate record-keeping, planning, and reporting is essential. A flexible, team-oriented attitude and a socially conscious approach to supporting vulnerable individuals are key to success in this role. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Specialist Homelessness Prevention Coordinator - Single Homelessness Prevention Service.pdf (1.55 MB) </li></ul>

Specialist Homelessness Prevention Coordinator

The role Capital Projects Programme Manager - Supported Housing £64,059 - £74,174 Faringdon Fixed Term Assignment (18 Months) MTVH is committed to be a sector-leading supported housing provider, with a portfolio of around 2,500 supported housing units and 3,400 homes for older people. At the heart of this commitment is a drive to deliver high quality accommodation from which customers can receive specialist support. Our core areas of support are homelessness, mental health, learning disabilities and housing for older people. We also deliver services for asylum seekers and refugees through a partnership between our MTVH Support department and our Migration Foundation. This role will be responsible for delivering one of the key objectives in the Care &amp; Support Strategic Plan 2023/28. The objective delivering supported housing fit for the future states that we will invest in existing suitable stock, build new supported housing and Later Living homes and sell properties that are not fit for purpose. The role will primarily entail being responsible for and making recommendations on investment, refurbishments and disposal (ensuring that asset decisions are measured against strategic priorities, performance and opportunity). Experience of analysing property asset management data and managing capital works projects are essential. Responsibilities:<ul><li>To oversee a programme of disposals, refurbishments and developments on behalf of the Customer Services Directorate. This includes Care &amp; Support and Community Investment.</li><li>Critically analyse asset data alongside suitability criteria to inform investment and disposal decisions.</li><li>Develop and maintain effective relationships with internal stakeholders including the Development, Property and Regeneration Directorates, as well as external stakeholders such as the GLA and Homes England.</li><li>Develop business cases and grant applications to secure capital funding for projects and thereafter, lead on their implementation.</li><li>Lead project teams to ensure the successful progression of a pipeline of short/medium/long term schemes and opportunities.</li></ul>Personal Competencies<ul><li>Strong commitment to delivering high standards of service quality, commercial performance and accommodation standards.</li><li>Ability to lead on multiple and complex projects.</li><li>Driven to achieve success and contribute to meeting key strategic priorities.</li></ul>Skills / Experience / Knowledge<ul><li>Extensive experience of managing complex programmes including regeneration, development and major refurbishment for a Housing Association or Local Authority.</li><li>Proven track record of progressing grant funded projects through to completion.</li><li>Comprehensive understanding of capital funding options for affordable and/or supported housing delivery.</li></ul>Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Capital Projects Programme Manager - Supported Housing

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you ready to lead a high-performing team and make a tangible impact on housing standards in Lewisham? We're looking for a dynamic and driven Voids Manager to join our Repairs service and take the lead in transforming empty properties into safe, high-quality homes for our residents. As Voids Manager, you'll be responsible for delivering a responsive, efficient, and customer-focused voids service. You'll manage a flexible workforce and subcontractors, ensuring that properties are turned around quickly, safely, and to the highest standards-minimising rent loss and supporting our wider housing goals. What's the role? ...... The Voids Manager leads the turnaround of empty properties into safe, high-quality homes. This role oversees operational delivery, contractor performance, and team coordination to ensure voids are completed efficiently, cost-effectively, and to a high standard. It's a key leadership position within the Repairs service, focused on minimising rent loss, improving customer satisfaction, and driving service excellence. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We're seeking a proactive and experienced leader to manage our in-house voids service. The ideal candidate will: <ul> <li>Lead a high-performing team delivering efficient turnaround of empty properties into safe, high-quality homes.</li> <li>Demonstrate strong operational and financial management, including forecasting, budgeting, and performance reporting.</li> <li>Manage contractors and internal staff to ensure quality, compliance, and customer satisfaction</li> <li>Drive service improvement and innovation, with a focus on achieving KPIs and maximising productivity</li> <li>Handle sensitive data and oversee stock/materials, ensuring safe keeping and accurate systems management</li></ul>This role is critical to maintaining housing standards and minimising rent loss, and it requires someone who can balance strategic oversight with hands-on delivery. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>IOSH and NEBOSH health and safety qualification </li> <li>Full UK driving license</li> <li>Weekend working is required for this job</li> <li>The job is subject to a Basic Disclosure DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Dean Cooper, Head of Repairs <a href="mailto:Dean.Cooper@lewisham.gov.uk" target="_blank">Dean.Cooper@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £61,836-£64,032 per annum (P08) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

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