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Salary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible)We are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team and you will be responsible for the licensing of houses in multiple occupation as well as undertaking programmed and reactive inspections including compliance visits to rented properties in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: 30 June 2025 (Noon)Interviews: week commencing 14 July 2025Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.&nbsp;Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.&nbsp;Working towards equal opportunitiesStrictly No Agencies

Housing Standards Officer or Senior Housing Standards Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Queens Gate development based in Wokingham, Berkshire. Built in 2016, Queens Gate is a Retirement Living development that consists of 40 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Exact shift pattern to be discussed at interview. Salary: £17, 908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

1 x FTC Maternity Cover 1 x Permanent - Full Time - 37 Hours per week Are you passionate about preventing homelessness and supporting people in finding sustainable housing solutions? Reading Borough Council is looking for a motivated, empathetic, and proactive individual to join our Housing Needs Team as a Homelessness Prevention Officer. We seek the best talent from the widest pool of people as a diverse and inclusive team will be key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the role: • Leading on your own caseload and work collaboratively with other partner agencies. • You will work with members of the public to prevent them from losing their current home or to support them to secure a new one. • The focus of the role is to prevent households from being homeless whilst working within the legal framework. • The successful candidate will have the ability to negotiate through a variety of environments • Will require you to have difficult conversations and deliver on realistic expectations. Main Duties and responsibilities: In this vital role, you'll be working directly with residents at risk of homelessness to identify the root causes of their housing issues and support them to find lasting solutions. You'll create and manage personalised housing plans, tailoring your approach to meet the unique needs of each customer. Whether it's negotiating with landlords, mediating family breakdowns, or identifying benefit entitlements, you'll be there every step of the way to support people in maintaining or securing accommodation. You'll carry out interviews, home visits, and outreach work in a range of settings including homes, prisons, hostels, and hospitals. Using your knowledge of housing law, welfare benefits, and tenancy rights, you'll provide timely, accurate advice and support to help people navigate complex and often urgent situations. Where homelessness cannot be prevented, you'll be responsible for making statutory decisions in line with Part VII of the Housing Act 1996, managing casework to ensure compliance with legislation and best practice. Collaboration is key in this role. You'll work closely with internal departments, health services, social care, and local charities to safeguard vulnerable individuals and secure positive outcomes. You'll also contribute to service development, support new team members, and play a key role in driving continuous improvement within our homelessness prevention service. About you: We are looking for an enthusiastic and self-motivated person with excellent communication skills and experience in problem solving and partnership working, with the ability to work with local residents to ensure their community feels safe. You will need to be able to complete case records, collate evidence and write witness statements, all underpinned with excellent organisational &amp; IT skills and the ability to manage your own workload. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: • Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave • A wide range of flexible working opportunities • Modern working environment at the Civic Offices in the heart of Reading • Local Government Pension Scheme (LGPS) • Life Assurance - three times your annual salary (for members of the LGPS) • On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted • Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax For more information on this position please contact Anna Layzell - Homelessness Prevention Team Leader - <a href="mailto:anna.layzell@reading.gov.uk" target="_blank">anna.layzell@reading.gov.uk</a> Closing Date: Tuesday 24th June 2025 Interview Date: To be confirmed Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Homelessness Prevention Officer

Intensive Housing Management Worker Starting salary from £23,457.00 (negotiable depending upon experience) Contract type: Permanent, 36 hours per week including weekends. Location: Office based role - Matilda House, 2A Rymers Lane, Oxford, OX4 3ES Role Overview This is an exciting opportunity to join our Care and Support Team within a supported housing setting. You'll be working alongside one other Intensive Housing Management Worker to manage the health and safety of the building and to safeguard the clients that live here by answering clients enquiries and providing reactive support to those that are in crisis in the absence of the main support team. Key Responsibilities - Ensure that Health &amp; Safety checks are carried out by the team in accordance with A2Dominion's policies and procedures and that voids are kept to a minimum. - Ensure safeguarding policies are followed - Reception duties including answering the telephone, coordinating transport when necessary, updating appointment book and signing in &amp; out visitors and keys - Process voids and report/follow up repairs - Engage with external partners to ensure the best outcome for our residents - Ensure reporting documents are being completed - Work closely with the support team and housing officer to address any breaches of a client's license with the aim of preventing client evictions and focusing on tenancy sustainment - Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff and the residents that live within it - Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role More about you You won't necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow. - Intermediate MS Office skills and willingness to learn new systems - Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively - Excellent communication and interpersonal skills with the ability to remain calm under pressure - Ability to work independently and as part of a team, showing initiative and problem solving capabilities - Experience in Homelessness and/or substance misuse and/or mental health is preferred but not necessary - Able to remain calm and professional in challenging situations to reduce conflict About A2Dominion We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We're here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: - 25 days' holiday pro rata (Plus Bank Holidays) increasing up to 28 days with 3 years of service - Up to 8% contributory pension - Flexible working - Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us." Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Intensive Housing Officer

Intensive Housing Management Worker Starting salary from £15,638 (negotiable depending upon experience) Contract type: Permanent, 24 hours per week including weekends. Location: Office based role - Matilda House, 2A Rymers Lane, Oxford, OX4 3ES Role Overview This is an exciting opportunity to join our Care and Support Team within a supported housing setting. You'll be working alongside one other Intensive Housing Management Worker to manage the health and safety of the building and to safeguard the clients that live here by answering clients enquiries and providing reactive support to those that are in crisis in the absence of the main support team. Key Responsibilities - Ensure that Health &amp; Safety checks are carried out by the team in accordance with A2Dominion's policies and procedures and that voids are kept to a minimum. - Ensure safeguarding policies are followed - Reception duties including answering the telephone, coordinating transport, updating the appointment book and signing in and out visitors and keys - Process voids and report/follow up repairs - Engage with external partners to ensure the best outcome for our residents - Ensure reporting documents are being completed - Work closely with the support team and housing officer to address any breaches of a client's license with the aim of preventing client evictions and focusing on tenancy sustainment - Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff and the residents that live within it - Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role More about you You won't necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow. - Intermediate MS Office skills and willingness to learn new systems - Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively - Excellent communication and interpersonal skills with the ability to remain calm under pressure - Ability to work independently and as part of a team, showing initiative and problem solving capabilities - Experience in Homelessness and/or substance misuse and/or mental health is preferred but not necessary - Able to remain calm and professional in challenging situations to reduce conflict About A2Dominion We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We're here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: - 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service (pro rata) - Up to 8% contributory pension - Flexible working - Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us." Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Intensive housing officer

We're looking for an experienced and proactive Community Safety Manager to lead our work in promoting safer, stronger communities. Our Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a great track record in building strategic partnerships, successfully bidding for Government funding, major project delivery and being the best landlord in the town. Our work is rewarding, we change lives for the better by tackling homelessness, building new homes and strengthening communities. We seek the best talent from the widest pool of people as a diverse and inclusive team will be key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the role: The Community Partnerships Service, which sits within Housing and Communities is best placed to support, empower and protect individuals and communities and is now looking for an experienced and enthusiastic Community Safety Manager to lead our Community Safety Team. This is an exciting partnership focussed role which will require you to lead and manage the Community Safety Team and support Reading's Community Safety Partnership with the implementation of its Community Safety and Serious Violence Strategy and Domestic Abuse &amp; Safe Accommodation Strategy and wider community safety and engagement agenda. Main Duties and responsibilities:<ul> <li>Manage and lead the Community Safety Team.</li> <li>Strategic Development, including supporting the development and delivery of Reading's strategies for community safety, serious violence and domestic abuse.</li> <li>Operational Delivery, including the planning and delivery of related projects, maximising funding streams for community safety, serious violence and domestic abuse related priorities, chairing relevant Community Safety Partnership subgroups as and when required and supporting Domestic Homicide Reviews.</li> </ul>About you: We are looking for an enthusiastic individual who is experienced in working in and leading a team in the field of Community Safety, with a strong knowledge of legislation relating to crime and disorder, serious violence and domestic abuse. You will have experience of working successfully with internal and external partners to achieve shared outcomes through building and facilitating productive multi-agency partnerships, building trust, and maintaining credibility and trust with residents and community representatives. You will also be highly efficient and competent at communicating with an open style with a wide-ranging audience with a good understanding of the different forms of consultation and participation. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. This post will be a hybrid working post. A competitive salary alongside a range of benefits including: <ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li> <li>A wide range of flexible working opportunities </li> <li>Modern working environment at the Civic Offices in the heart of Reading</li> <li>Local Government Pension Scheme (LGPS)</li> <li>Life Assurance - three times your annual salary (for members of the LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li> <li>Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li> </ul>For more information on this position please contact Joanne Middlemass - Community Partnerships Service Manager - <a href="mailto:joanne.middlemass@reading.gov.uk" target="_blank">joanne.middlemass@reading.gov.uk</a> Closing Date: Monday 23 rd June 2025 Interview Date: Week commencing 30 th June 2025 Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

Community Safety Manager

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £26,549.81 per annum (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Rolling rota, Monday - Sunday, 0700 - 2200 include some weekends and Bank Holidays. Location: Aldershot, Hampshire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. In this role will be liaising with external stakeholders to deliver an effective referral pathway into the service/properties, ideally you ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Supported Housing Officer Circa £25,373 per annum depending on skills and experience 37 hours per week 7% employer pension contribution, 25 days annual leave plus bank holidays ABOUT LAUNCHPAD Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a stable place to live or are at risk of losing their home. Founded as a soup kitchen in 1979 by students at the University of Reading, the charity now provides a holistic service that works in three ways - we prevent homelessness, provide homes and rebuild lives. THE ROLE Launchpad provides supported housing for six to twelve months. During this time your client works through a personalized support plan so you will need an innovative and dynamic approach to support and a passion for positive outcomes. As a Supported Housing Officer you will work with clients with complex needs with a view to assisting them to gain independent living skills that enable them to sustain a tenancy and move forward with their lives. You will manage a case load of clients taking a person-centred approach, supporting them to work towards independence, whilst you also work collaboratively with partner agencies to reach positive outcomes. You will also provide resettlement support for your case load when clients move on into independent living. We are looking for a candidate who is: <ul><li>Professional, approachable, confident and empathetic whilst maintaining appropriate boundaries</li><li>Able to manage own caseload of clients and produce support plans and risk assessments</li><li>Resilient to deal with challenging people and maintain motivation levels</li><li>Experienced in working with vulnerable people </li><li>Experience in support and housing (desirable)</li><li>Knowledgeable about basic IT software (Word, Excel and Outlook)</li></ul>Please follow the link to apply: Supported Housing Officer The closing date for applications is Friday 20th June. Interviews will be taking place after the closing date. Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce - and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the application, recruitment or selection procedure, please contact our HR team.

Supported Housing Officer

Scheme Manager - Grove Gardens, High Wycombe We are looking to expand our management teams across our Buckinghamshire Learning Disability services and have an exciting opportunity at Scheme Manager level in High Wycombe. Do you have experience at delivering consistently high quality health or social care to adults with a learning disability? Can you lead by example, motivate and inspire others? Are you good with people and a great communicator who is able to adapt their approach to a range of individuals? If you are looking for your first step into management and are self-motivated with a passion for making and sustaining positive change, and have the confidence to make difficult decisions under pressure, in order to finish each day knowing you've made a difference to people's lives - this role might be for you! If you have the drive and ambition, we can help support you on your career pathway. We offer an internal management programme as well as the opportunity to complete recognised accredited apprenticeship following successful probation. Coaching and mentoring opportunities from your network of supportive and experienced management peers and senior managers. You will need to have a full UK driving licence and use of a car to take up the role. Benefits In return for your hard work and commitment, we offer a benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>Salary of £33,054 per annum</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus and annual salary and cost of living review</li><li>Ongoing professional development and training to help you deliver outstanding support</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Employee assistance helpline</li></ul>How to apply If you are interested in joining our friendly team, please download the job description and click apply below. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer. We are a Disability Confident Employer.

Scheme Manager

Job Title: House manager Job Location: Frys Court Oxford Salary: £14,054 -£16,918 dependent on experience millage only Contract type: Permanent Working hours: 20 hours across 3 days About the role <ul><li>To ensure the delivery of high-quality holistic housing services across GreenSquareAccord extra care accommodation. Including manging compliance with health and safety legislation</li><li>To work with housing, maintenance and other GreenSquareAccord staff, as well as external care providers to help residents achieve an independent and positive life and to enhance the environment and communities within schemes.</li><li>To assist in the overall management of the services within GreenSquareAccord extra care housing.</li><li>To provide an excellent Housing Management service to all GreenSquareAccord Customers. This includes Management of income and arrears voids and lettings and general housing management issues.</li></ul> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you <ul><li>Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels.</li><li>Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people.</li><li>Good working knowledge and expeirence of using Microsoft Office sortware such as Outlook, Word, Excel and powerpoint.</li><li>High level of IT - housing management information Systems</li><li>Ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy.</li><li>Experience in working with vulnerable people desirable in housing or supported housing</li><li>Car driver with access to a vehicle</li></ul>About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

37 hours per week - Fixed term for 23 months Are you a Senior Social Worker with experience working with rough sleepers or the homeless? We are seeking a dedicated and creative Senior Social Worker to join our team, focused on providing assertive outreach and tailored support to individuals facing homelessness. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the Role: This Senior Social Worker roles involves working to support individuals with complex needs, including those who are rough sleeping or residing in homelessness support services. You will be part of the Advice and Wellbeing Hub team but working in partnership with the Homelessness Teams. This role plays a crucial part in breaking the cycle of rough sleeping, where individuals are placed in 24/7 supported accommodation (such as the Pods or Salvation Army) only to be evicted due to unmanaged behaviours like hoarding, poor personal care, aggression, or mental health issues. By providing the right interventions, non-statutory commissioned services are able to manage these behaviours and support individuals in making progress towards a positive move-on, helping them sustain housing and work towards long-term stability. You will need to be based within commuting distance of Reading due to the nature of the role, which involves regular outreach, in-reach, and collaboration with local homelessness support services and housing providers. The role involves you undertaking work using the Conversation Counts model, working on prevention and early support. Using your social work expertise, you will conduct Care Act assessments, safeguarding investigations, risk assessments and Mental Capacity assessments, as well as facilitate best interest meetings. Key Responsibilities:<ul> <li>Manage a smaller, targeted caseload to offer more responsive support to individuals with complex needs.</li> <li>Conduct outreach shifts to build relationships with clients, encouraging engagement with assessments and support.</li> <li>Work in-reach within homelessness support services (Pods, Nova, Salvation Army, Launchpad, YMCA) to engage clients and build partnerships, while also upskilling staff.</li> <li>Co-locate with rough sleeping outreach services and commissioned homelessness support teams to assess and offer tailored support to clients who struggle with traditional service models.</li> <li>Explore innovative ways to assess and offer ASC support, focusing on sustaining tenancies and avoiding unnecessary reliance on ASC alternatives.</li> <li>Ensure that assessments are not closed prematurely and help clients move away from complex lifestyles by implementing appropriate ASC interventions.</li> </ul>This position offers an excellent opportunity to develop your skills and experience in Adult Social Care, delivering high-quality, person-centred interventions to individuals in their own homes. You will be part of a friendly and supportive team committed to making a meaningful difference in people's lives. About You:<ul> <li>A Social Work England registration and a recognised Social Work qualification.</li> <li>You'll have a strong background in social work or related fields, with a deep understanding of homelessness, mental health, and substance use challenges.</li> <li>You'll be comfortable working in dynamic, fast-paced environments and will use your creativity and problem-solving skills to engage with clients who have traditionally struggled to access services.</li> <li>Your communication and relationship-building skills will be key to success, as you work alongside housing providers, support services, and healthcare professionals to achieve the best outcomes for vulnerable individuals.</li> </ul>You will work within the legal framework provided by the statute, guidance, policies and procedures. We offer excellent support, supervision and induction. You will need to have:<ul> <li>A degree or equivalent in Social Work</li> <li>Registration with Social work England</li> <li>Understanding of the Care Act 2014</li> </ul>You will have access to our Learning and Development programme and be supported in your career and personal growth with opportunities to learn and develop new clinical skills, helping you to build your Continuing Professional Development portfolio, extending your skills and supporting you to grow as a social worker. We work closely with our colleagues in Reading Borough Council, Health Professionals, Voluntary and Charity colleagues to facilitate the best possible outcomes for those people we support. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer A competitive salary alongside a range of benefits including:<ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li> <li>Maternity, adoption, parental and sick pay</li> <li>A wide range of flexible working opportunities </li> <li>Access to a range of training and learning opportunities to help you develop</li> <li>Local Government Pension Scheme (LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted,</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li> <li>Salary sacrifice scheme for Additional Voluntary Contributions (AVCs) to help you save for your retirement.</li> </ul>If you would like to find out more about this role please contact Caroline Marsh - Team Manager on 0118 937 3672, <a href="mailto:caroline.marsh@reading.gov.uk" target="_blank">caroline.marsh@reading.gov.uk</a> Closing date: Applications will be reviewed upon submission Interview date: TBA Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment. Visit: <a href="http://www.moretoreading.co.uk" target="_blank">www.moretoreading.co.uk</a> to find out more about Reading's Community &amp; Adult Social Care Services. It's a chance to hear from the people who already work here and why they have chosen Reading as their professional destination.

Senior Social Worker - Advice and Wellbeing Hub (Homelessness)

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

13 Full Time Jobs in Reading, UK