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Full time - 36 hours per week Hybrid working - expected office days 3 days per week Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of our community? We're currently recruiting for a Housing Officer to join our Housing team. What you'll achieve in the role: You'll deliver an end-to-end, customer-focused housing management service across a designated patch of general needs and shared ownership properties. This includes maintaining a strong presence within the community, fostering positive customer relationships, and ensuring compliance with Raven, legal, and regulatory standards. Key responsibilities include: <ul><li>Conduct tenancy sign-ups, visits, and manage tenancy changes</li><li>Handle tenancy terminations and pre-void inspections</li><li>Manage neighbour disputes and low-level ASB cases</li><li>Support tenancy sustainment and customer engagement initiatives</li><li>Carry out estate inspections and ensure property standards</li><li>Collaborate with internal teams and external agencies to support customers</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>Experience in housing management or a related field with direct customer contact</li><li>Ability to resolve challenging situations and relate to people from diverse backgrounds</li><li>Knowledge of housing management processes and tenancy needs</li><li>Experience using housing management IT systems</li><li>Awareness of statutory and voluntary organisations supporting housing services</li></ul>Please review the job description and Raven Strengths Matrix for full criteria details. Job Description - Housing Officer Raven Strengths Matrix You'll also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Car user status: Essential DBS check: Basic Vacancy Close Date: 30th January 2026 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Housing Officer

Research Assistant Working Collaboratively with the Homeless Sector The clinical psychology programme team is looking to employ a full time Research Assistant from March 2026 to September 2027 to support the development of our work within the Homeless sector. This post is crucial to the programme being able to build the evidence of the impact of providing training placements for clinical psychologists within the sector. Until very recently there was limited training opportunities to work in this sector owing to the barriers of supervision and placement expectations. Over the last two year we have piloted a new approach which NHSE have supported. They have provided further financial commitment for to enable us to extend the project and explore how best to evaluate the direct and indirect benefits of the project. This post would particularly suit those with an aspiration to become a clinical psychologist and will provide an opportunity to work with a team of applied psychologists, homeless sector partners as well as trainees who respect and value one another, are advocates for lived experience, lifelong learning, and who embrace change. About you Applicants will typically need to have a master's degree in psychology or a relevant field and will be confident in the use of quantitative and qualitative research methodologies as well as how to undertake evaluations. They will have self-assurance in their written and oral communication skills so that they are able to engage in sensitive topics of conversations. The profession of clinical psychology currently attracts fewer individuals from minority groups into training. These posts will play a central role in helping us to understand how the profession can help address psychological and physical health inequalities in this sector, so we are seeking someone who wishes to contribute to this and be part of a cultural change. We particularly encourage applications from those who identify as belonging to Black, Asian or other minoritized ethnic groups as these groups are underrepresented both in the programme team and the wider profession of clinical psychology. What we can offer Our benefits package includes generous annual leave and childcare assistance. A flexible working pattern is possible. We also offer an exclusive discounted membership package to all our staff for the Surrey Sport Park. Additionally, you will benefit from collegiate support, University resources and partnership working with regional colleagues. The campus provides a pleasant working environment with close links to road and rail transport. The School and Faculty The clinical psychology programme is based within the School of Psychology, within the Faculty of Health and Medical Sciences (FHMS). The faculty is a leading provider of undergraduate and postgraduate healthcare education, research and consultancy. It has extensive links with local health care providers and is based in a modern, purpose built, state-of-the-art teaching facility on the University of Surrey campus in Guildford. Further information about the University and the School of Psychology can be found at <a href="https://www.surrey.ac.uk/school-psychology&amp;nbsp" target="_blank">https://www.surrey.ac.uk/school-psychology&amp;nbsp</a> ; Further Information For an informal discussion please contact Jane Iles, Programme Director via <a href="mailto:j.iles@surrey.ac.uk" target="_blank">j.iles@surrey.ac.uk</a> or Warren Matofsky, Senior Lecturer via <a href="mailto:w.matofsky@surrey.ac.uk" target="_blank">w.matofsky@surrey.ac.uk</a> If you would like more general information about the School or this project please contact Mary John, Head of Department of Psychological Interventions via <a href="mailto:m.john@surrey.ac.uk" target="_blank">m.john@surrey.ac.uk</a> To apply please submit your CV and cover letter via the University website. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. We reserve the right to close this vacancy early based on the volume and calibre of applications.

Research Assistant Working Collaboratively with the Homeless Sector

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Advance knowledge of housing legalisations/regulations and conflict resolution</li> <li>Ensure compliance with Regulator of Social Housing standards</li> <li>Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.</li> <li>Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims</li> <li>Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Housing Manager

Job Title: Tenancy Manager Location: The Meadows, Camberley (2 days from home) Brand: LRG Salary: £25,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm About LRG: LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul><li>You'll be expected to provide excellent levels of both telephone and written communication.</li><li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li><li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li><li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li><li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li><li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li><li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li><li>To maintain high levels of communication to internal and external customers</li><li>To act as a consistent contact point for our non managed clients</li></ul>What are we looking for: <ul><li>Excellent communication, written and verbal</li><li>Professional telephone manner</li><li>Organisational skills, time management and attention to detail</li></ul>What we can offer you: <ul><li>Proven track record for career growth and advancement within the company</li><li>Market leading training and ongoing professional development</li><li>Access to a diverse portfolio of properties</li><li>Supportive and collaborative team environment</li></ul>Benefits: <ul><li>Competitive base salary and additional incentives</li><li>Quarterly and yearly awards including trips abroad</li><li>Salary sacrifice pension scheme</li><li>Generous Holiday allowance, increasing by 1 day per year based on service</li><li>Excellent Parental leave and newly introduced Fertility policy</li><li>Staff discounts</li></ul>LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Tenancy/Property Management Locations Camberley, United Kingdom Employment type Full-time Driving Licence Required No

Tenancy Manager

£35,249.00 per annum + £3,715 car allowance Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. We are recruiting for two Neighbourhood Officers; one to manage properties in Guildford and one to manage properties in Leatherhead. As Neighbourhood Officer, you will provide a high-quality resident-focused neighbourhood and tenancy management service to residents, ensuring that terms and conditions of tenancy are maintained, and landlord obligations fulfilled. You'll be the focal point for all residents within the area that you manage, ensuring residents understand and comply with their tenancy conditions/lease and carry out intervention and enforcement actions where appropriate. This includes dealing with hoarding/property neglect, unauthorised alterations, access issues, tenancy fraud/non occupancy and overcrowding. Organising resident participation activities in conjunction with the Resident Involvement Officer, you'll deliver excellent and inclusive resident engagement and use the most appropriate methods to engage. You'll listen to residents' views, consult with, inform and involve them in the management of their homes and the areas where they live to develop meaningful, respectful, and collaborative relationships. You'll effectively manage complaints, so residents feel heard, issues are resolved, our service improves, and we provide a first-time fix where possible. You'll develop robust partnerships with LA's and other statutory and 3rd party agencies to ensure the needs of residents are fulfilled and that neighbourhood and community issues are managed collaboratively. You'll identify and support initiatives to reduce ASB and carry out settling in visits and Tenancy Review visits as required. What we're looking for <ul> <li>Experience working in a public sector or commercial setting, managing neighbourhoods, tenancies and communities and undertaking enforcement actions.</li> <li>Experience of leading, involving residents and managing an estate or neighbourhood.</li> <li>Experience engaging with residents, offering creative solutions and ensuring residents' voices are heard.</li> <li>An excellent communicator (verbal and written).</li> <li>A self-motivated team player with a strong sense of integrity.</li> <li>Someone who is able to foster effective relationships, internally and externally and be passionate about service delivery.</li> <li>Someone who can use initiative, problem solve and respond proactively to issues and concerns.</li> <li>Someone who is IT literate, in particular Office 365 and housing management software with the ability to analyse data.</li> <li>Has knowledge of housing and associated legislation including health and safety and welfare reform.</li> <li>Experience of working with a diverse customer base and addressing individual needs.</li> <li>Experience of dealing with complaints and finding innovative solutions.</li> <li>Experience managing low-level and complex ASB cases.</li> <li>Experience of Investigating and recovering properties subject to tenancy fraud.</li> </ul>Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. JD - Neighbourhood Officer.pdf Are you ready to #DiscoverMountGreen? We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Department Housing &amp; Tenancy Management Role Neighbourhood Officer Locations Guildford, Leatherhead Yearly salary £35,249 Employment type Full-time Car allowance included Yes Hours per week 37.5 Expiry date 02 December, 2025

5 Full Time Jobs in Surrey