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The Vacancy We are looking for a proactive, organised, and customer-focused Independent Living Assistant to provide high-quality administrative and operational support to our Independent Living team. This is a vital role at the heart of the service. You will often be the first point of contact for customers and stakeholders, helping to deliver a responsive, adaptable, and supportive service while building strong working relationships across the organisation and with external partners. You will play a key role in enabling officers to carry out their operational work, truly acting as the glue that holds the team together. This role is home-based, with some travel required for meetings and training. Ideally, you will be located within Somerset, Hampshire, or Wiltshire. Key Responsibilities <ul> <li>Provide an efficient and comprehensive administrative service to the Independent Living team, including diary management, booking appointments, and supporting customer enquiries</li> <li>Act as a first point of contact, dealing with enquiries face to face, by telephone, email, and letter</li> <li>Carry out neighbourhood inspections, health and safety checks, and routine visits when required</li> <li>Manage change of tenancy requests and permissions</li> <li>Accurately maintain records, databases, and administrative systems</li> <li>Order equipment and manage invoicing and purchase orders for the service</li> <li>Support the landlord's Safety First and Rent First strategies</li> <li>Identify and report safeguarding concerns in line with policy and procedure</li> <li>Provide administrative support for project-based work</li> <li>Lead on TV licensing and MPLC licence processes within Independent Living schemes</li> <li>Undertake general administrative duties such as minute taking, mail merges, and document control</li> <li>Carry out any other reasonable administrative tasks as required</li></ul>What We're Looking For <ul> <li>Educated to GCSE level (or equivalent), including English</li> <li>Good level of IT skills</li> <li>Confident and professional communication skills, with the ability to handle enquiries effectively</li> <li>Strong organisational skills and attention to detail</li> <li>Ability to manage your own workload and work collaboratively as part of a team</li> <li>Willingness to work flexibly, including attending meetings or customer visits locally and regionally</li> <li>Commitment to continuous personal development</li></ul>About You You'll be resilient, adaptable, and comfortable dealing with a wide range of enquiries, some of which may be complex or challenging. You'll have a good understanding of policies and procedures and be confident in providing advice and supporting decision-making. You'll enjoy building relationships, handling sensitive conversations with care, and representing the service positively with customers, colleagues, and external stakeholders. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Independent Living Housing Assistant

The Vacancy Do you have experience of Tenancy Management and working closely with our customers and communities? We are looking to recruit a Neighbourhood Officer to join our Wiltshire Team. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. You'll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You'll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance. About you You'll have experience of Tenancy and Estate Management in a customer facing role, approaching daily challenges enthusiastically and prioritising workloads. You'll need to live within easy travel distance as you will need to respond to unplanned situations and you'll be confident to think on your feet to problem solve. You'll be liaising with our customers daily, so you'll have experience of handling challenging situations with a wide variety of customers who's needs will vary. You must be resilient, organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. You'll have an interest in the sector, a desire to provide good customer services and understand proportionate actions. You'll need to hold a full UK driving licence with access to your own vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Neighbourhood Officer

Job Description Salary: £25,989 - £26,824 Hours per week: 37 hours Interview date: Week Commencing Monday 19 January 2025 Business Support - Behind-the-Scenes Excellence Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks. The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely. As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Matthew Sheppard, Parking Appeals Supervisor via email here. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

3 Full Time Jobs in Wiltshire