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Job title: Housing Officer Salary: C3 £32,061 - £33,699 Hours: Full Time and Part Time hours available Contract: Permanent Location: City Wide Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you As a Housing Officer, you will bring to the role: <ul> <li> Able to objectively investigate and clearly report (in writing or verbally) on a range of issues. </li> <li> Experience of working to deadlines and adapting to competing priorities </li> <li> Able to adapt behaviours to achieve positive outcomes </li> <li> Experience of working with a range of computer software packages including Microsoft Office </li> <li> To work within Council policies and procedures including data protection and financial regulations. </li> </ul>About the role Colleagues who provide vital customer contact to some 54,000 council tenants. This is an income generating service as Housing Officers have responsibility for rent collection of our tenancies. They are also responsible for the tenancy management of properties, management of estates, and raising repairs within tenancies which ensures the safety of residents and our compliance with the Social Housing Regulator. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact David Tooley Area Housing Manager call 0113 3785060] or email <a href="mailto:david.tooley@leeds.gov.uk" target="_blank">david.tooley@leeds.gov.uk</a> . We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve. To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services. Principal Responsibilities: <ul> <li> To take ownership and responsibility for the social and physical environment of a defined geographical service area. </li> <li> To ensure that the estate environment is maintained to a high standard. </li> <li> To be responsible for the achievement of performance targets within a defined geographical area. </li> <li> To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits. </li> <li> To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities. </li> <li> To enforce tenancy conditions where appropriate. </li> <li> Supervise and manage staff as required </li> <li> Provide appropriate advice and support to customers. </li> <li> To ensure the Councils safeguarding procedures are followed where appropriate. </li> <li> To actively develop and promote tenant engagement and involvement through a variety of different approaches. </li> <li> To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area. </li> <li> To work within Council policies and procedures including data protection and financial regulations. </li> <li> To ensure the Council's health and safety policies and legal requirements are adhered to. </li> <li> To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice. </li> <li> To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity </li> <li> Promote and deliver the priorities, values and objectives of Leeds City Council at all times </li> </ul>PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS:It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Qualifications and Knowledge <ul> <li> Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities. </li> <li> Knowledge of current housing issues, legislation, policies and local strategies and initiatives. </li> <li> Awareness of customer engagement opportunities, enabling customers to help design and evaluate services. </li> <li> A good understanding of equality issues in the day to day delivery of services. </li> <li> Knowledge of the Council's Allocations and Lettings procedures. </li> <li> Knowledge of effective income management practices. </li> <li> Knowledge of effective anti-social behaviour remedies and best practice. </li> <li> Awareness of how social and environmental conditions affect quality of life. </li> </ul>Specific Skills and Competencies <ul> <li> To be able to communicate effectively with customers, colleagues, elected members and all other partners </li> <li> Able to supervise and manage colleagues Able to use a wide range of communication tools appropriate to the customers preferred method. </li> <li> Able to show empathy, act tactfully and sympathetically with customers over a range of issues </li> <li> Able to manage competing demands and priorities to meet deadlines. </li> <li> Able to make objective decisions in the interests of achieving local priorities. </li> <li> Able to input, maintain and retrieve information accurately from a variety of sources. </li> <li> Able to objectively investigate and clearly report (in writing or verbally) on a range of issues. </li> <li> To work within budgets. </li> <li> Able to adapt behaviours to achieve positive outcomes </li> </ul>Experience <ul> <li> Experience of working with other agencies to achieve positive outcomes for customers. </li> <li> Experience of supervising colleagues </li> <li> Experience of taking and responding to a broad range of customer enquiries. </li> <li> Experience of playing a key role within a community. </li> <li> Experience of the working with the public. </li> <li> Experience of working to deadlines and adapting to competing priorities </li> <li> Experience of working in a busy customer focused team. </li> <li> Experience of working with a range of computer software packages including Microsoft Office </li> </ul>Behavioural <ul> <li> Demonstrate a commitment to Council Values </li> <li> Positive and flexible approach to change </li> <li> Commitment to maintaining a healthy and safe environment </li> <li> Willing to support and promote equality and diversity </li> <li> Commitment to providing excellent service to customers </li> <li> Commitment to personal learning and development </li> </ul>

Housing Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office. <ul> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li> <li>Update and provide compliance &amp; repair reports to client</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul> <li>Competitive salary </li> <li>Contributory Pension scheme</li> <li>Life assurance</li> <li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li> <li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li> </ul>In addition, the role offers: <ul> <li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li> <li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li> <li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li> <li>Bike2Work scheme</li> </ul><ul> <li>Home &amp; Electronics - salary sacrifice purchase scheme</li> </ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3 rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Home Based, covering Milton Keynes, Bedford, Luton &amp; Cherwell Salary £29,000 per annum + Car Allowance Here at Stonewater, we're looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do. As Customer Partner, you'll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. The ideal candidate will: <ul> <li>Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.</li> <li>Have a strong customer focus.</li> <li>Have experience in working with multi-agencies to ensure results for customers</li> <li>Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers</li> <li>Be agile and flexible, prioritising as appropriate to meet customer needs</li> <li>Demonstrate an ability to work well as part of a team.</li> <li>Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.</li> <li>Be experienced in partnership working to meet the needs of customers.</li> <li>Be able to think 'beyond process' to find innovative solutions for customers.</li> <li>Be computer literate. Experience of using Active H is desirable.</li> </ul>Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. JD - Customer Partner.pdf Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Department Housing &amp; Tenancy Management Role Customer Partner/Housing Officer Locations Remote Yearly salary £29,000 Employment type Full-time Car allowance included Yes Hours per week 37.5 Expiry date 12 December, 2025

Customer Partner (Housing Officer) - Tenancy Sustainment

Home Based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: <ul> <li>Be a pro-active and practical problem solver who enjoys working in a target driven environment.</li> <li>Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload.</li> <li>Have strong communication skills, both written and verbal.</li> <li>Be someone who can work on their own initiative while understanding the benefits of team work.</li> <li>Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills.</li> <li>Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided).</li> </ul>Job Description - Lettings Officer Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Department Lettings &amp; Allocations Role Lettings Officer Locations Remote Yearly salary £25,883 Employment type Full-time Car allowance included No Hours per week 37.5 Expiry date 30 December, 2025

Lettings Officer

The Vacancy Join Our Team as a Housing Support Worker! Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with adults who may be homeless or at risk of homelessness as well as having complex needs eg substance misuse, poor mental health, offending behaviours. You'll be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to people's lives. We're looking for someone with: <ul> <li>A genuine passion for supporting young people with housing and other needs.</li> <li>Experience of providing advice and support in a 1-1 setting.</li> <li>A working knowledge of safeguarding and child protection procedures.</li> <li>A full UK driving licence and access to a vehicle for work purposes.</li> <li>The ability to work between the hours of 8.00am and 5.00pm</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Paul Lanfear, Service Manager via <a href="mailto:Paul.AndrewLanfear@inspirenorth.co.uk" target="_blank">Paul.AndrewLanfear@inspirenorth.co.uk</a> or 01132739669. Apply Now! The closing date for applications is 21 December 2025 Recruitment is ongoing, and we're reviewing applications as they come in. To give yourself the best chance, we recommend applying as early as possible. Please note that we may close the advert at any time if we find the right candidate or receive a high volume of strong applications. Interviews will be held WC 5 January 2026. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker

Recovery Coordinator - Reconnect to Health Location: HMP Northumberland Working Hours: 37 hours per week Monday to Friday 8am-4pm with one early finish at 3:30pm each week Contract Type: Permanent Salary:£25,110-£32,090 Make a real difference in your community Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day. About the Role <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li></ul>"As a Recovery Coordinator you will work as part of a team to provide collaborative recovery planning and case management to substance misusers (drug and alcohol) across all stages of individuals' recovery journeys, from assessment and engagement through to sustained recovery. What You'll Do <ul><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery</li></ul>To Succeed in This Role, You'll Need: <ul><li>Relevant professional qualification e.g. addiction studies, counselling, social work, therapeutic qualification.</li><li>Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP.</li></ul>To view the full job description please click here About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. We're in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded 'Humankind' or appear on our partners' job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition. Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and Accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities - especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a>. How to Apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via Company Website' to view the full job description and submit your application. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Recovery Coordinator

Recovery Coordinator - County Durham Drug and Alcohol Location: Peterlee Health Centre, Bede Way, SR 81AD Working Hours: Monday - Friday 9am-5pm Contract Type: Permanent Salary:£25,110-£32,090 Make a real difference in your community Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day. About the Role We have an exciting opportunity to join County Durham Drug and Alcohol Recovery Service as a RAD Recovery Coordinator to be based in Peterlee Health Care Centre. The RAD is a 12-week structured programme for clients who are abstinent. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults, children, young people and families across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. What You'll Do <ul><li>To deliver recovery academy pathways and interventions within the service, ensuring provision is integrated and effective</li><li>To promote a positive, inclusive and therapeutic environment within RAD programme delivery, ensuring client engagement, participation and feedback is prioritised across all delivery elements</li><li>To deliver an evidence based comprehensive psychosocial programme alongside a range of activities that support the 5 Ways to Wellbeing</li><li>Manage a service user caseload, reviewing on-going care and treatment and liaising closely with the full range of workers and skills within the multi-agency team, including family members and significant others as appropriate</li></ul>To Succeed in This Role, You'll Need: <ul><li>Knowledge of harm reduction approaches in relation to substance misuse (where relevant to post)</li><li>Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP</li><li>Carrying out assessment and recovery planning and risk management plans</li></ul>To view the full Job description please click this link About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. We're in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded 'Humankind' or appear on our partners' job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition. Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and Accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities - especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a>. How to Apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via Company Website' to view the full job description and submit your application. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Job Description Organisation: London Borough of Waltham Forest Salary: SO2 £40,182- £42,060 Contract Type: Permanent Working hours per week: 36 Application Deadline: 17/12/2025 Proposed Interview Date(s): TBC Reference: 1881 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service. This role offers a real opportunity to make a difference to people's lives on a daily basis. We're looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. You'll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You'll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied, no two days will be the same, so it's important that you can think on your feet. To be successful in the role attitude and behaviour is key, there will be training available for the right candidate if they don't have previous tenancy management experience. The key duties of this role include: <ul> <li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li> <li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li> <li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li> <li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li> <li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li> <li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li> </ul>We offer a great flexible benefits package, a fantastic pension, and the opportunity to work flexibly. Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: The key duties of this role include: <ul> <li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li> <li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li> <li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li> <li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li> <li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li> <li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li> </ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Experience of working with residents and members of the public face to face Able to negotiate stairs Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; Satisfactory DBS check; Suitable driver's license (Desirable) As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Sharon Allen-Cabey Tenancy Manager <a href="mailto:Sharon.Allen-Cabey@Walthamforest.gov.uk" target="_blank">Sharon.Allen-Cabey@Walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Tenancy Officer

Job Details Job Title: Resettlement and Inclusion Team Manager Section: Resettlement and Inclusion Team Salary: Grade 9 Location: Dudley Contract: Full-time, Fixed Term 2 years We are seeking an experienced Resettlement and Inclusion Team Manager to lead a dedicated team delivering high-quality housing support and resettlement services. This is a pivotal role in shaping and managing services that support refugees, vulnerable individuals, and those at risk of homelessness, ensuring compliance with legislation and best practice. You will provide strategic leadership, oversee operational delivery, and drive continuous improvement across the Resettlement and Inclusion Team. Working closely with internal departments, elected members, and external partners, you will ensure that our services are effective, inclusive, and responsive to community needs. Key Responsibilities <ul><li>Lead and manage the Resettlement and Inclusion Team, ensuring high performance and professional standards.</li><li>Develop and implement strategies, policies, and procedures to meet service objectives and statutory requirements.</li><li>Oversee delivery of government refugee resettlement schemes and homelessness prevention initiatives.</li><li>Manage budgets effectively, ensuring value for money and financial accountability.</li><li>Build and maintain strong partnerships with stakeholders, including community representatives and external agencies.</li><li>Ensure compliance with safeguarding, health and safety, and equality policies.</li><li>Drive continuous improvement, innovation, and customer satisfaction across all services.</li><li>Represent the Council at regional and national forums, promoting best practice and sharing learning.</li></ul>We are looking for a proactive leader with: <ul><li>Operational experience working in a relevant housing environment</li><li>Proven track record in staff management, performance monitoring, and service improvement.</li></ul><ul><li>Strong knowledge of housing law, refugee resettlement schemes, and homelessness prevention.</li><li>Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.</li><li>The ability to work collaboratively within a local government context.</li><li>Commitment to equality, diversity, and community cohesion.</li></ul>Qualifications: <ul><li>Minimum A-level standard or equivalent (GCSE Maths and English at grade C or above).</li><li>Relevant professional qualification (or willingness to work towards).</li><li>Evidence of ongoing professional development and management training.</li></ul>Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Team Leader RIT JD.doc Team Leader RIT PS.doc Employee Benefits List.pdf

Team Leader

Job summary The post is part of an initiative to improve the quality and culture of care provided, and to enhance the therapeutic offer available, to people who are street homelessin boroughs of Barnet, Enfield and Haringey through: <ul> <li>Providing a responsive service that will identify mental and physical health problems.</li> <li>Working in collaboration with other services to deliver care and interventions, based on clinical need, at the right time.</li> <li>Providing interventions to support people to move off the streets and to facilitate them to sustain a more settled lifestyle.</li> <li>Referring patients on to the most appropriate service and to support them until accepted.</li> <li>Ensuring that all service users are registered with a GP.</li> <li>Undertaking health assessments, administering medication and treatments, and performing diagnostic tests.</li> <li>Providing and evaluating a range of health interventions to ensure that patients health and social care needs are met.</li> <li>Delivering a high standard of patient care, using advanced autonomous clinical skills, and a broad and in- depth theoretical knowledge base.</li> <li>Assessing, diagnosing and treating patients conditions, initiating direct referrals as appropriate.</li> <li>As a vital part of our MDT team, you will be supporting and caring for a diverse patient group.</li> </ul>Key elements of our work will be: <ul> <li>Early detection, support and management of long-term conditions</li> <li>Annual health checks/screening programmes</li> <li>Health promotion</li> <li>Healthy lifestyles</li> <li>Physical activities / social prescribing</li> </ul>Main duties of the job <ol> <li>Provide high quality care to patients with both physical and mental health difficulties</li> <li>Independently manage a caseload of patients who may have long term or complex multiple physical health needs</li> <li>Support the delivery of physical healthcare training in collaboration with the head of physical health team</li> <li>Take charge on a regular basis and assist in the supervision and/or development of junior staff, nurses, support workers and students, as well as support the development of evidence-based practice.</li> <li>Work collaboratively across disciplines, and partners to enhance the impact and sustainability of the health and wellbeing</li> </ol> <ul> <li>See attached document for further details</li> </ul>About us Why choose to join the North London NHS Foundation Trust? We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT? Transforming and creating a positive environment for our service users, staff and visitors. <ul> <li>We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. </li> <li>We promote flexible working and support staff with a range of health and wellbeing initiatives.</li> <li>NHS Discounts, generous annual leave allowance and NHS pension scheme </li> <li>We have excellent internal staff network support groups. </li> </ul>Job description Job responsibilities Qualifications Essential <ul><li>RGN qualification</li><li>Current NMC registration</li></ul>Desirable <ul><li>Prescribing qualification</li></ul>Experience <ul><li>Minimum of 12 months practice experience at Band 6</li><li>Professional development</li><li>Audit</li></ul>Please kindly refer to the entire job description and person specification by clicking on the JD/PS attachment in the advert. Job description Job responsibilities Qualifications Essential <ul><li>RGN qualification</li><li>Current NMC registration</li></ul>Desirable <ul><li>Prescribing qualification</li></ul>Experience <ul><li>Minimum of 12 months practice experience at Band 6</li><li>Professional development</li><li>Audit</li></ul>Please kindly refer to the entire job description and person specification by clicking on the JD/PS attachment in the advert. Person Specification QUALIFICATIONS Essential <ul> <li>Degree or equivalent in health studies (BSc)</li> <li>Relevant post registration experience, for minimum 12 months</li> <li>Registered Nurse- RGN</li> </ul> Desirable <ul> <li>Evidence of ongoing professional development</li> <li>Post graduate qualification in health promotion.</li> </ul> EXPERIENCE Essential <ul> <li>Experience of working in a multi-disciplinary team with service users with complex care plans</li> <li>Experience of working with carers, families and service users in ward based/community settings.</li> <li>Experience in delivery within Homeless health/ sexual health clinics, A&amp;E, service Experience of providing clinical supervision. Extensive experience working within secure / forensic care</li> <li>A minimum of 12 months experience in Band 6 nursing role in acute or general physical health settings</li> </ul> Desirable <ul> <li>Experience working within MH/Nurse prescriber</li> </ul> KNOWLEDGE &amp; SKILLS Essential <ul> <li>Clinical skills</li> <li>Excellent communication skills and extensive experience of delivery therapeutic groups/sessions</li> <li>Ability to work on autonomously and meet clinical and managerial deadlines</li> </ul> PERSONAL ATTRIBUTES Essential <ul> <li>Flexible and adaptable Ability to motivate and engage service users and colleagues</li> </ul> OTHER Essential <ul> <li>Ongoing post-qualification development.</li> </ul> Skills and Abilities Essential <ul> <li>Knowledge of change management and how to apply.</li> <li>Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making</li> <li>Experience in clinical audit / effectiveness / service evaluation</li> <li>Ability to work on autonomously and meet clinical and managerial deadlines</li> </ul> Desirable <ul> <li>Clinical and managerial leadership skills</li> </ul>Person Specification QUALIFICATIONS Essential <ul> <li>Degree or equivalent in health studies (BSc)</li> <li>Relevant post registration experience, for minimum 12 months</li> <li>Registered Nurse- RGN</li> </ul> Desirable <ul> <li>Evidence of ongoing professional development</li> <li>Post graduate qualification in health promotion.</li> </ul> EXPERIENCE Essential <ul> <li>Experience of working in a multi-disciplinary team with service users with complex care plans</li> <li>Experience of working with carers, families and service users in ward based/community settings.</li> <li>Experience in delivery within Homeless health/ sexual health clinics, A&amp;E, service Experience of providing clinical supervision. Extensive experience working within secure / forensic care</li> <li>A minimum of 12 months experience in Band 6 nursing role in acute or general physical health settings</li> </ul> Desirable <ul> <li>Experience working within MH/Nurse prescriber</li> </ul> KNOWLEDGE &amp; SKILLS Essential <ul> <li>Clinical skills</li> <li>Excellent communication skills and extensive experience of delivery therapeutic groups/sessions</li> <li>Ability to work on autonomously and meet clinical and managerial deadlines</li> </ul> PERSONAL ATTRIBUTES Essential <ul> <li>Flexible and adaptable Ability to motivate and engage service users and colleagues</li> </ul> OTHER Essential <ul> <li>Ongoing post-qualification development.</li> </ul> Skills and Abilities Essential <ul> <li>Knowledge of change management and how to apply.</li> <li>Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making</li> <li>Experience in clinical audit / effectiveness / service evaluation</li> <li>Ability to work on autonomously and meet clinical and managerial deadlines</li> </ul> Desirable <ul> <li>Clinical and managerial leadership skills</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name North London NHS Foundation Trust Address St Ann's Hospital Ash Building Haringey N15 3TH Employer's website

Homeless Health Outreach Nurse: RGN

Job Description Role: Intern - Homelessness Prevention Programme Grade and Salary: Grade 3 (£23,350 - £24,215) per annum FTE and working pattern: Full Time (1FTE/35hrs per week), Monday - Friday Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) About our Team - I-SPHERE The Institute for Social Policy, Housing, Equalities Research (I-SPHERE) at Heriot-Watt University uses world-class research to help drive change for people affected by extreme disadvantage. I-SPHERE is among the UK's top social and housing policy research centres, recognised with a Queen's Anniversary Prize for excellence, innovation and public benefit. This internship is part of the Homelessness Prevention in the UK research programme. This major UK-wide programme, which is made possible thanks to the support of Oak Foundation, aims to deliver cross-sectoral research and capacity building on homelessness prevention, and facilitate policy and practice mobility across the four UK jurisdictions. This role is based in Edinburgh, however remote working from anywhere within the UK is possible. Applicants must have the right to work in the UK. The programme seeks to: <ul> <li>Deliver comparative research on homelessness prevention across the UK. </li> </ul><ul> <li>Promote policy and practice learning between governments, local authorities, and service providers. </li> </ul><ul> <li>Support a new cohort of early career researchers trained in high-impact, mixed-methods research. </li> </ul>Within this research programme we will seek to answer the following six questions. 1. How well are the four UK jurisdictions performing on homelessness prevention at each of the five stages of prevention (universal, upstream, crisis, emergency, and repeat)? 2. How much ideas mobility is there between them at the legal, policy and practice levels? What barriers/enablers exist to/for ideas mobility and mutual learning? 3. How successful has each jurisdiction been in engaging wider partners beyond housing and homelessness services in prevention efforts? 4. What impact have new legal developments made/are likely to make to overall prevention performance and to the contribution of wider partners? 5. How well are frontline workers in each jurisdiction being supported to contribute to the prevention agenda? 6. What can each of the four jurisdictions learn from each other about how to maximise homelessness prevention, effectively engage wider partners, and support frontline workers to deliver successful preventative interventions? As part of this programme we are delighted to be offering a paid 9 month research internship to design and lead in-depth research on an area of homelessness prevention in the UK. We are particularly interested in candidates with front-line experience supporting people at risk of homelessness or working in allied fields. Key Duties &amp; Responsibilities This internship provides a unique opportunity for an early career researcher to join an award-winning social research institute, working on an innovative partnership project which aims to bring about positive change by generating evidence and insights into homelessness prevention strategies across the UK. The intern will: <ul> <li>Develop and implement their own individual research project relevant to the aims of the Homelessness Prevention programme. This will involve designing research tools, conducting primary research, undertaking data analysis, writing up a research report and presenting findings. </li> </ul><ul> <li>Engage with stakeholders across sectors including homelessness, housing, health, education, social services, and criminal justice. </li> </ul><ul> <li>Contribute to the programme's capacity-building activities, including research dissemination and stakeholder engagement. </li> </ul><ul> <li>Participate in relevant events such as seminars, conferences, and training sessions. </li> </ul>As part of the application process, candidates are asked to provide a short research proposal. The proposal should be to conduct a piece of research relevant to homelessness prevention. Proposals should be for a focused piece of research relevant to a particular target group or groups in the UK at risk of homelessness (see further details below). Education, Qualifications and Experience (Person Specification) Essential <ul> <li>Excellent undergraduate degree (1st or 2:1) in a relevant discipline. </li> </ul><ul> <li>Experience working with disadvantaged or vulnerable groups in the UK. </li> </ul><ul> <li>Passion for social justice and homelessness prevention. </li> </ul><ul> <li>Ability to work independently and as part of a team. </li> </ul><ul> <li>Strong communication skills - written and oral. </li> </ul><ul> <li>Willingness to travel across the UK for research fieldwork and meetings. </li> </ul>Desirable <ul> <li>Frontline work experience in an area relevant to homelessness prevention in the UK. </li> </ul><ul> <li>A relevant Masters or PhD degree. </li> </ul><ul> <li>Understanding of UK homelessness policy and legal frameworks. </li> </ul><ul> <li>Experience conducting research with range of stakeholders. </li> </ul><ul> <li>Knowledge of mixed-methods research approaches. </li> </ul>Research Proposal Candidates are invited to submit an independent research proposal related to the programme aims, which drills into a specific area of interest in terms of improving homelessness prevention for particular target group(s) in the UK. The proposal should be no more than 2 pages and set out: rationale for the research topic; research questions to be answered; and proposed research methodology. Contact for Enquiries Informal enquiries about this position can be made to Jill McIntyre <a href="mailto:j.mcintyre@hw.ac.uk" target="_blank">j.mcintyre@hw.ac.uk</a> How to Apply Please submit via the Heriot-Watt on-line recruitment system (1) Covering letter outlining how you meet the job criteria, and research proposal (2) Full CV. Although the post is contractually based in Edinburgh, the role can be performed remotely from anywhere in the UK. Please note that candidates must already hold the right to work in the UK; the University is unable to sponsor visas for this position. Applications must be submitted by midnight on 12th January 2026. Shortlisting will commence straight away, with interviews expected to take place w/c 26th January 2026. At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website <a href="https://www.hw.ac.uk/uk/services/equality-diversity.htm" target="_blank">https://www.hw.ac.uk/uk/services/equality-diversity.htm</a> and also our award-winning work in Disability Inclusive Science Careers <a href="https://disc.hw.ac.uk/" target="_blank">https://disc.hw.ac.uk/</a> We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Research Intern - Homelessness Prevention Programme

Competitive Salary&nbsp;We’re seeking an exceptional and forward-thinking Head of Performance &amp; Insights to lead Peabody’s strategic performance management and reporting function. This is a pivotal role responsible for embedding Peabody’s redesigned Performance Management Framework and driving a culture where data-led insight informs decision-making at every level of the organisation.Reporting directly to senior leadership, you will act as a trusted strategic partner — shaping how performance is measured, interpreted, and communicated across the Group. You will oversee the delivery of high-quality, timely and insightful performance reporting for our Executive Team, Group Board, and key governance forums, ensuring we continue to meet regulatory requirements and remain at the forefront of sector practice.This is an exciting opportunity to influence organisational performance at scale and play a central role in strengthening transparency, insight, and accountability across one of London’s largest housing associations.What You’ll Lead<ul><li>Deployment of Peabody’s Group Strategic Performance Framework, ensuring organisational-wide alignment and engagement.</li><li>Delivery of accurate, insightful and timely performance reports for senior leaders, governance forums and regulatory bodies.</li><li>Development of meaningful KPIs that drive strategic and operational performance.</li><li>Implementation of digital and automated performance reporting tools, reducing manual effort and enhancing insight accessibility.</li><li>Introduction of benchmarking methodologies to compare Peabody’s performance with sector peers.</li><li>Data-led deep dives to identify trends, risks, and opportunities for improvement.</li><li>Leadership of a high-performing team responsible for group-level reporting, analytics and performance insight.</li><li>Promotion of a strong performance culture across all levels of the organisation.</li></ul>What You’ll Need<ul><li>Significant experience in senior-level performance management, reporting or business intelligence in a large or complex organisation, ideally within housing or a regulated sector.</li><li>Strong strategic thinking skills with the ability to translate complex data into actionable insight.</li><li>Proven experience embedding performance management frameworks and building performance cultures.</li><li>Excellent communication and stakeholder engagement skills, with experience influencing Executive and Board-level stakeholders.</li><li>Expertise in digital reporting and analytical tools, including Power BI and Excel.</li><li>A track record of leading and developing high-performing teams.</li><li>A proactive approach to innovation, automation and continuous improvement in reporting and analytics.</li></ul>Why Join Us?When you join Peabody, you join a team guided by our values — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. &nbsp;We’re committed to creating an inclusive workplace where colleagues feel supported, empowered and able to thrive.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before ApplyingPeabody does not provide sponsorship as a licensed UK employer. &nbsp;Interview Dates: Interviews will take place on Tuesday 16th December&nbsp;(in person, Westminster Bridge Road)For questions about this role, please contact Talent Specialist Victoria Wilson at&nbsp;<a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.We may close this advert early depending on the number of quality applications received.If this sounds like the right opportunity for you — and you want to shape how data and insight drive Peabody’s future — we’d love to hear from you. Please apply now with an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Head of Performance

Learning &amp; Development Advisor Salary: £33,610.91 - £35,432.59 per annum Hours: Monday - Friday, 9am - 5pm (Onsite) Location: Much Hadham, Hertfordshire (just 10 minutes from Bishop's Stortford and Harlow) Support people. Develop potential. Create purpose Do you love helping others grow and reach their full potential? If you're passionate about learning, thrive on creating engaging training experiences, and want to make a real difference every day, we'd love to hear from you. About St Elizabeth's Set within 60 acres of beautiful Hertfordshire countryside, St Elizabeth's is a national charity providing specialist education, care and health support for children, young people, and adults with epilepsy and other complex needs. Our mission is simple: to help everyone we support Live Life to the Full. We live our values - Aspirational, Collaborative, Joyful, and Compassionate - in everything we do, from the classroom to the training room. About the Role As a Learning &amp; Development Advisor, you'll play a key role in helping our colleagues develop the skills, confidence, and knowledge they need to deliver outstanding care and education every day. Working as part of our friendly Learning and Development Team, you'll design, deliver, and evaluate engaging learning programmes - from our two-week new starter induction to specialist and leadership development sessions. You'll also: <ul><li>Deliver statutory and refresher training, including Safeguarding, First Aid, Manual Handling, and Health &amp; Safety.</li><li>Partner with managers to identify learning needs and create tailored development opportunities.</li><li>Ensure training is compliant with CQC, Ofsted and HSE standards.</li><li>Help us build a positive, continuous learning culture that reflects our values and ambition.</li></ul>This is an exciting opportunity for a confident facilitator who enjoys seeing people grow, and who brings creativity, warmth, and energy to every learning experience. About You You're a natural communicator who inspires confidence and curiosity. You'll bring: <ul><li>Experience delivering engaging, interactive training sessions.</li><li>Excellent facilitation, presentation, and organisational skills.</li><li>Confidence working with Learning Management Systems (LMS) and digital tools.</li><li>Knowledge of learning needs in health, education, or social care settings.</li><li>Ideally, a CIPD Level 3 qualification (or equivalent experience or training qualification) and a love for developing others.</li></ul>Why work for St Elizabeth's? <ul><li>Competitive salary and generous pension scheme.</li><li>25 days annual leave + bank holidays.</li><li>Comprehensive induction, training, and CPD opportunities.</li><li>Free on-site parking and discounted meals in our café.</li><li>Staff wellbeing initiatives and recognition schemes.</li><li>Beautiful countryside setting with a supportive, inclusive team culture.</li></ul>How to Apply Apply today by submitting your CV and completing our online application form. Applications will be reviewed on a rolling basis - early applications are encouraged as we may close the advert once a suitable shortlist has been reached. Inclusion &amp; Safeguarding At St Elizabeth's, we celebrate diversity and are proud to be a Disability Confident Employer and recognised as an Investor in People. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to satisfactory references and an enhanced DBS check. Be part of something bigger at St Elizabeth's. #INDVOL

Learning and Development Advisor

Job Description Do you want to use your interest and expertise in project management to support the delivery of essential services to East Sussex residents? If you are passionate about ensuring workplaces are comfortable and safe through maintaining and improving the built environment, this could the job for you! This role is within a busy vibrant team providing management of construction projects on ESCC corporate buildings to ensure that this stock of buildings are maintained to a high standard. The portfolio of buildings ranges from corporate office buildings, libraries, children &amp; Family centres and care homes to listed buildings and ancient monuments. We are looking for someone who has delivered construction projects of all sizes, enjoys working in a team environment , can carry out inspections against building maintenance related issues and wants to have a positive impact on the local environment. As a Building Maintenance Surveyor with East Sussex County Council, you will play a key role in maintaining our diverse property portfolio. You will be responsible for developing, managing, and delivering both planned and reactive maintenance projects, ensuring buildings operate safely, efficiently, and in compliance with statutory requirements. This is a varied and rewarding role within our Property Maintenance team, contributing directly to the Council's commitment to providing safe, sustainable, and energy-efficient buildings. You will support carbon reduction initiatives, promote best practice, and help identify opportunities for innovation and improvement. Your work will make a tangible difference to the performance and reliability of essential services across East Sussex's corporate buildings. We are looking for candidates who can : <ul><li>Provide building maintenance services and deliver works and projects identified, including specifying and managing minor projects. Deliver a portfolio of projects.</li><li>Manage and monitor external consultants and contractors to ensure that all projects are designed, delivered, and controlled effectively at a consistently high level.</li><li>Deliver high quality technical advice and services. Use technical knowledge to audit or analyse situations and data to aid in ensuring regulatory or technical compliance of others.</li><li>Ensure that work and projects are delivered within agreed resources and assist with budget/resource management in accordance with council policies and procedures.</li></ul>Please download the Job Description and Person Specification for more information. To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. For guidance on how to write an application see our how to apply page. Interviews will take place via Microsoft Teams unless you request an in-person interview. Interviews will be taking place in January 2026. If you are unavailable on the date of interview let us know and we may be able to schedule an alternative date to interview you. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. This role will allow you to develop your technical expertise and gain experience in assessing building fabric and general maintenance issues, specifying &amp; overseeing construction works, and providing technical advice to colleagues, contractors, and clients. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training. For an informal discussion about this opportunity contact Chris Dennis, Building Maintenance Lead (Non-Schools) at <a href="mailto:christopher.dennis@eastsussex.gov.uk" target="_blank">christopher.dennis@eastsussex.gov.uk</a> to request a MS teams call or phone call. For work that makes a difference, choose East Sussex! About Us Additional Information This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure &amp; Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to <a href="https://www.gov.uk/dbs-check-applicant-criminal-record" target="_blank">https://www.gov.uk/dbs-check-applicant-criminal-record</a>. Please note that we require evidence of an overseas police check if you have lived or worked abroad. Your starting salary will be pro rata if the above position is part-time or term-time only. If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to <a href="https://www.gov.uk/browse/visas-immigration/work-visas" target="_blank">https://www.gov.uk/browse/visas-immigration/work-visas</a> If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Building Maintenance Surveyor

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Job Overview: This role will be operating in the area of the South West, covering the area of Exeter, and with travel to surrounding areas. Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations. Responsibilities and Duties: Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working. Duties: <ul><li>Ensuring properties are safe, secure and clean</li><li>Ensure accommodation is prepared and ready for occupation in accordance with company timescales.</li><li>Performing all necessary functions to manage the move in/move out process.</li><li>Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.</li><li>Undertaking weekly visits to all properties and ensuring residents are adhering to the "house rules" and have not abandoned their accommodation.</li><li>Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.</li><li>Build positive relationships with the residents and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.</li><li>Meeting tight deadlines and making properties available within agreed timescales.</li><li>Inventory management of all soft furnishings and sundry items.</li><li>To keep accurate and timely records in accordance with departmental policy</li><li>To attend mandatory training and participate in staff development courses as appropriate.</li></ul>Personal Characteristics: Skills: The post holder must have the following skills: <ul><li>Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.</li><li>Extremely well organised.</li><li>Able to work well under pressure.</li><li>The ability to prioritize.</li><li>Able to work alone and part of a team.</li><li>Have an interest and willingness to train.</li><li>Network with local and national agencies.</li><li>Full and current manual driving licence.</li></ul>Knowledge: <ul><li>Experience in the social housing sector, ideally having worked with people at risk of homelessness.</li><li>Experience of supporting individuals with complex trauma and issues</li><li>Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.</li></ul>Behaviour: <ul><li>Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.</li><li>Resilient and able to deal with people who's presentation may be complex and sometimes challenging.</li><li>Methodical in approach to ensure everything is done accurately and comprehensively.</li><li>Keen to support colleagues and ensure the business is working cohesively and to the same objectives.</li><li>Keen on a strong compliance culture.</li><li>Able to work without direction.</li><li>Adaptability and being prepared to help out if circumstances require.</li><li>Keen to lead by example.</li></ul>We would expect you at all times to: <ul><li>act with integrity</li><li>act with due skill, care and diligence</li><li>act with professionalism</li><li>be open and co-operative with colleagues</li><li>act with compassion to those both within the Company and those who we support in the accommodation.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Specialist Supported Housing Officer

The Vacancy House Manager - Retirement Living Location: Millstone House estate in Upminster, Greater London Hours: 25 hours per week (Monday to Friday, all year round) Salary: £ 18,798.00 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Upminster, Greater London. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Tenant Liaison Officer We have 1x Permanent, Full-time position available with a competitive pay and benefits package including a starting salary of £27,332 a year, rising to £29,805 per year after key competencies of the role are met. Reporting to Senior Tenant Liaison Officer, this role is responsible for being the main point of contact for the customer during any major works that are being conducted at our properties, ensuring our customers are fully informed of progress. By achieving set objectives, the post holder will ensure service demands are met timely, effectively, and efficiently, supporting the delivery of operational plans The role of Tenant Liaison Officer is a pivotal role within our Assets Team as they act as the first point of contact for the major works improvement team. Working closely with contractors, sub-contractors, and Stakeholders as well as the wider community, you will be expected to build and maintain excellent working relationships while ensuring major works projects are being carried out efficiently and effectively for the business and our Contract Holders. To be successful in the role of Tenant Liaison Officer our new team member will have a minimum level of education (GCSE/Level 3 or equivalent) with some knowledge of the housing or construction industry as well as having skills below: <ul> <li>Have excellent relationship building and communication skills, being able to adapt to a wide portfolio of customers while balancing demands in a reasonable manner.</li> <li>Be customer focused, managing expectations whilst informing and supporting tenants through the programme while balancing the needs of the business and our external contractors.</li> <li>Have experience of dealing with contractor, sub-contractors and providers of construction works, ensuring progress and minimal disruption to our tenants.</li> <li>Be able to think critically looking at all possible outcomes and coming to the best solution for the business, contractor, community and tenant alike.</li> <li>Be self-motivated due to the demanding nature of the role where you are expected to travel throughout the borough often lone working.</li> <li>Have a good standard of ICT literacy. The use of iPads and general officer software is essential to the role.</li> <li>Be a positive and resilient individual who is able to address problems and complaints in a timely manner and recognise patterns and trends in complaints to be addressed to resolve these going forward.</li></ul>Please see attached Tenant Liaison Officer role profile for the full job description and person specification. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you would like further information about this opportunity, please contact <a href="mailto:workingwithus@taitarian.co.uk" target="_blank">workingwithus@taitarian.co.uk</a> If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for, please click apply. Closing date: 12th of December 2025 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

Tenant Liaison Officer

The role This role: Housing Officer known internally as a Local Housing Manager Location: Office Base - Beeston, Nottingham, NG9 1LA - Covering 60% of properties in Derby - 40% Nottingham Salary Banding: £35,944 - £37,835 - Full Time 37.5hr Fixed Term Contract for a 6 month period. This role Due to Paternity leave MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our shared ownership/ leasehold properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general low level ASB complaints, estate services, lease management and enforcement. What you'll need to succeed:<ul><li>Essential car user full driving license are required</li><li>Experience of working in a social housing setting is essential</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc.</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

The Opportunity: We're looking for a Community Manager to join the Founders Forum Events team and play a key role in growing and engaging our community. This permanent role is for a mid-level individual who is eager to develop their skills in tech, events, and community management. As a Community Manager, you will work closely with our community and events teams to engage with our network of tech entrepreneurs, founders, CEOs, and investors. Your day-to-day tasks will include researching new guests for the events you manage and curating guest lists, handling event communications such as invitations, managing our database and CRM (Salesforce), managing the community inbox, and overseeing community operations like guest registration. You'll also be responsible for curating event marketing materials and reporting on guest data. The Role: <ul><li>Research and onboard new members to the Founders Forum Community, curating VIP guest lists for our premium community events </li><li>Define new community events based on data analysis and audience insights</li><li>Analyse segments of the Founders Forum database using Salesforce and PowerBI to identify growth opportunities, leveraging tools like Pitchbook, Dealroom, Sales Navigator, and other sources</li><li>Identify and pursue new routes to reach key prospects and VIPs </li><li>Compile lists of potential FF invitees and speakers from external networks and internal teams</li><li>Build and manage event registration sites, coordinate invitations, registrations, and handle event enquiries via Salesforce and Pardot</li><li>Maintain and update CRM data, ensuring it is accurate and comprehensive</li><li>Create community-facing event materials (e.g., FAQs, guest books, event app content, name badges, seating plans)</li><li>Stay informed on tech, business, and political news to flag new invites and community members</li><li>Act as a community ambassador at FF events, liaising with our VIP community in-person to optimise their event experiences </li><li>Contribute to ideas around new events, engagement opportunities, and ways to add value for the global Founders Forum network </li></ul>Requirements Requirements: <ul><li>Minimum 3 years' experience in a community, events, or other relevant role</li><li>Experience working in events, either as part of a previous role or in a dedicated events role</li><li>Experience preparing and presenting research, reports, and data-driven insights </li><li>Aptitude for data analysis and a natural curiosity </li><li>Highly proficient with MS Excel and Google Workspace </li><li>Excellent written and verbal communication skills with meticulous attention to detail</li><li>CRM experience required - Salesforce experience an asset </li><li>Event Registration platform experience (especially Swoogo) an asset </li></ul>This is the role for you if... <ul><li>You have a passion for technology and its broader context, including current affairs, politics, innovation, and entrepreneurship</li><li>You're skilled at using gen AI tools, MS Excel, and other tools to optimise processes and outcomes</li><li>You are a highly motivated self-starter with the ability to prioritise, meet tight deadlines, and adapt to last-minute changes</li><li>You can work independently and take ownership of projects by inferring information and taking initiative </li><li>You're a team player who is happy to assist colleagues with tasks as required</li></ul>Benefits Benefits: <ul><li>25 days annual leave, additional leave between Christmas and New Years Day, and option to work remotely anywhere in the world for 3 weeks/year (1 week over Easter and 2 weeks in summer)</li><li>Join an ambitious and passionate team with quarterly team activities, weekly lunches, office drinks, snacks and team trips</li><li>Access to the Founders Forum Group network of businesses and wider tech ecosystem</li><li>Mental health, wellbeing, and learning and development stipends</li><li>Private healthcare package</li><li>Pension contribution</li></ul>About Founders Forum Group: Founders Forum Group is a global community and group of businesses supporting entrepreneurs at every stage of their journeys. Its forums unite the world's most influential founders, investors, corporate and government leaders to tackle era-defining questions in iconic locations across the globe. Fuelled by the connections and ideas forged at the group's flagship events, FF Group businesses support the needs of today's founders via connections (Events), services (Founders Keepers, Founders Law, Founders Makers, Miroma Founders Network, Founders HR, Founders Comms, Founders Health INDI, 01 Founders, Founders Pledge, Grip, Global Talent Visa, Founders File, Founders Health), insights &amp; advocacy (Tech Nation Research &amp; Insights), growth programmes (Future Fifty, Upscale, Climate, Libra, Creo), access to capital (Founders Factory, firstminute capital), plus the newly launched Longevity Show. In 2021, the group sold its innovation strategy consulting firm, Founders Intelligence, to global consultancy Accenture. Since 2019, Founders Forum Group has partnered with Informa Tech to celebrate the strength and diversity of UK tech through London Tech Week. In 2023, FFG acquired Tech Nation, the UK's leading growth platform for tech scaleups. Founders Forum Group continues the previously government-funded programmes centred around early-stage and diverse founders, as well as data-driven research into the UK's tech ecosystem. Tech Nation is also proudly the official endorsing body for the UK's Global Talent Visa on behalf of the Home Office.

Community Manager

Mintago is an innovative financial wellbeing platform that helps both employers and their employees with their financial health. We are on a mission to improve how people manage their financial world. As a socially conscious technology business, we want to make a positive impact on society. We believe in changing people's financial futures through the workplace. If you're the type of person who sees a boring B2B LinkedIn post and thinks "I could make this 10x more engaging," loves building genuine connections at scale through AI &amp; automation, and gets genuinely excited about turning financial complexities into content people actually want to engage with - this role is for you! We're looking for a social storyteller who doesn't just post content - but sparks conversations. Someone who can break the B2B mould while staying true to our mission of financial empowerment. ROLE DEFINITION: You'll be the voice and bridge between Mintago and our audience - cultivating engaging content in all formats and genuine relationships across platforms while turning insights into actionable feedback for our product and marketing teams. You'll be our chief conversation starter, community whisperer, and the person who makes sure Mintago never sounds like every other fintech company. Think of yourself as part creative director, part AI &amp; algorithm guru, community therapist, and trend forecaster. This is a creative, hands-on role where you'll build brand presence, foster engagement, and help our founders establish thought leadership in the financial wellbeing space.This role is of a strategic storyteller. The ideal candidate is insanely creative, tech-savvy, has impeccable communication skills and is not afraid of being the face of the brand. What excites you: <ul><li>Turning a financial topic into a LinkedIn post that feels relevant for our audience has lots of genuine comments</li><li>Spotting the exact moment a trend peaks and riding the wave perfectly</li><li>Building authentic relationships with our audience who become genuine brand advocates</li><li>Creating content that makes people stop scrolling and share with colleagues</li><li>Turning customer pain points into conversations that actually help people</li><li>Using AI &amp; automation to reach scale beyond core channels</li><li>Creating repeatable playbooks and playing with paid budgets to boost your content</li><li>Learning and collaborating with the marketing team on cross-channel campaigns </li><li>Being on a constant test and learn cycle, by measuring your performance, gathering insights and building new hypotheses</li><li>Working with some of the best media buyers in the industry to boost your organic reach with paid tactics</li></ul>KEY RESPONSIBILITIES: 1. Social Creative &amp; Community Building <ul><li>Develop and execute community strategies across LinkedIn, Meta, and review platforms</li><li>Foster genuine two-way conversations, becoming the first to know what resonates with our audience</li><li>Transform review platforms into showcases of genuine customer love stories</li><li>Identify and nurture brand advocates, creators, and ambassadors</li><li>Monitor community discussions and turn insights into actionable feedback for internal teams</li><li>Test new channels such as Reddit, Youtube or X. </li></ul>2. Content That Breaks Rules (The Right Ones) <ul><li>Create thumb-stopping content that makes complex financial concepts feel simple, engaging and actionable for both our buyers (companies) and our users (employees)</li><li>Develop our brand voice that's smart, helpful, and refreshingly human</li><li>Support founder personal branding with content that showcases genuine expertise (not corporate fluff)</li><li>Stay ahead of digital culture while knowing exactly when we should participate vs. when to sit it out</li><li>Keep up with internet culture, tech trends, and know when to lean in or stay authentic</li><li>Spot opportunities for creative campaigns that other B2B brands wouldn't dare try</li></ul>3. Community Experiences &amp; Events <ul><li>Execute online and offline experiences (AMAs, challenges, virtual hangouts, meetups)</li><li>Organise virtual events and webinars that provide genuine value to our community</li><li>Manage review platforms (G2, Trustpilot, Capterra) and encourage positive advocacy</li><li>Build opportunities for in-person events that can translate into online and vice-versa</li></ul>4. Analytics &amp; Strategy <ul><li>Track engagement metrics and community sentiment to identify growth opportunities</li><li>Conduct market research and competitive analysis for strategic insights</li><li>Report on community feedback to inform product development and marketing strategies</li></ul>WHAT WE'RE LOOKING FOR: Essential: <ul><li>4+ years in community management or social media, preferably B2B SaaS</li><li>Deep understanding of LinkedIn and Meta platform dynamics</li><li>Excellent written communication with a tone that's human, witty, and authentic</li><li>Deep understanding of social monitoring and management platforms such as Hootsuite, Brandwatch, Buffer, BuzzSumo</li><li>Extensive experience in providing strategic reporting beyond top engagement metrics, but correlating to the entire customer journey</li><li>Creative strategic thinking with ability to develop innovative engagement initiatives</li><li>Hands-on experience with utilising AI and automation to create, edit, and scale social campaigns (AI clips, comments, video snippets, creative, copy etc,)</li><li>Comfortable in fast-paced startup environment, wearing multiple hats</li><li>Experience organising online events such as webinars, instagram live etc. </li><li>Expertise in graphic design and professional video editing tools (Figma &amp; Adobe, Capcut, Descript etc.)</li><li>Ability to learn about and expertly communicate financial solutions and understand their implications.</li></ul>The X-Factor: <ul><li>Knowledge of SEO and content marketing</li><li>Natural ability to make complex concepts accessible and engaging</li><li>B2B Campaign examples that are genuinely unique</li><li>High levels of comfort with prompt engineering and getting the best of AI to keep pace with content needs and stay productive</li><li>Experience utilising automation tools to scale your efforts (Make, Zapier, n8n etc.)</li><li>Genuine curiosity about what makes online communities tick</li><li>Experience turning community insights into business value</li><li>Understanding of internet culture with impeccable judgement on when to participate</li><li>Passion for helping people improve their financial resilience</li></ul>Benefits <ul><li>Your choice of work kit (ThinkPad or MacBook Pro).</li></ul><ul><li>Hybrid work (2 days in office)</li><li>Budget for equipment to set up your home office.</li><li>A flexible company discretionary unlimited leave policy + your birthday off.</li><li>Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.</li><li>A £300 yearly budget for your own learning and development.</li><li>Mintago matches your pension contributions up to 4%</li><li>Private medical insurance (provided by Vitality)</li><li>Life insurance (provided by MetLife)</li><li>Cash plan (provided by Medicash)</li><li>Enhanced Parental Leave that increases with tenure (1st at 9 months and 2nd level at 2 years)</li><li>Access to retail &amp; holiday package discounts</li><li>Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV</li></ul>The Selection Process <ul><li>30 minute initial call with our Head of People;</li><li>30 minute functional call with our Head of Marketing;</li><li>A Creative Challenge task to be presented in our offices to 2 of our Marketing team;</li><li>A Behavioural Interview with 2 members of teams other than Marketing.</li></ul>We aim to get back to candidates within 1-2 working days of each stage being completed, and to have the selection process within 2-3 weeks since the first call, always keeping all active applicants updated. At times, we receive more applications than we can review, but we try to respond to applications within the week if possible.

We are looking for an enthusiastic, motivated and experienced Housing Standards Officer to join our Environmental Health Residential Team. This is a full-time permanent position. The Environmental Health teams are within our Housing Health and Engineering Service area and deliver a range of regulatory functions across the Council. Housing Enforcement Officer £38,220 to £40,777 per annum Being part of the Residential Team, you will cover a wide range of housing duties, including the enforcement of housing standards, HMOs licensing and investigation of harassment and illegal eviction of private tenants. You will also investigate statutory nuisance and drainage complaints from homeowners and tenants. As part of the Residential Team, you will be given the opportunity to contribute to other areas of work, such as private water supplies and empty properties. Pendle is in Lancashire's scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester. We offer: <ul><li>Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours</li><li>Up to 31 days annual leave</li><li>Flexible contracts requiring 2-3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire</li></ul>Our Benefits include: <ul><li>Local Government Pension Scheme</li><li>Option to buy extra annual leave</li><li>Cycle to Work, home tech, and car salary sacrifice schemes</li><li>Discounts at major retailers via the Vivup programme</li></ul>We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age. How to apply Please apply online via the link provided. Please note, we do not accept CVs, an online application form must be submitted.

Housing Standards Officer

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team in Basingstoke! This is a permanent, full time role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: We're looking for a proactive and customer-focused Income Recovery Officer to join our team. You'll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you'll play a key role in helping customers maintain their homes. Key Responsibilities will include: <ul> <li>Managing a caseload of rent arrears accounts in line with agreed procedures</li> <li>Engaging with customers to record contacts, agreements, and referrals</li> <li>Providing tailored support and advice to help customers sustain tenancies</li> <li>Developing a strong understanding of benefits and payment processes</li> <li>Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services</li> <li>Ensuring business and customer impacts are considered in all recovery actions.</li></ul>You'll bring a wealth of experience in dept recovery and working in a customer-centred environment. You'll also have demonstrable awareness and knowledge of the social housing sector. You'll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders. This role is subject to a satisfactory DBS check which will be carried out upon successful appointment. Interviews are due to take place 15 December (subject to change). The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Tunbridge Wells Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35* Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 21/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rehannah Houghton- Judge | <a href="mailto:r.houghtonjudge@cgl.org.uk" target="_blank">r.houghtonjudge@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Solihull, West Midlands, United Kingdom, B90 4SJ £28,000 Permanent Posted: Wednesday, December 03, 2025 LB1448398SolEGC Apply Estates Coordinator About Us Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug &amp; Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.. The Opportunity As Estates Governance Coordinator, you will provide professional and efficient administrative support to the Estates team to ensure department key objectives are met, including supporting the delivery of the divestment strategy and comprehensive estate management. We are seeking a proactive individual who thrives in a fast-paced environment with the ability to manage multiple priorities, remain focused under pressure and maintain high standards of accuracy while working to tight deadlines. The role requires a highly organised and excellent communicator acting as a key link between field-based colleagues, agents, solicitors, and administrative colleagues. This role will work from our Solihull office 3 days a week, as well as travel to attend off site team meetings as required. Key Responsibilities<ul> <li>To provide comprehensive administrative support to the Estates Team; managing internal Estate System, maintaining records and key estates documents.</li> <li>Development and maintenance of process guides and ensuring processes are followed within the team.</li> <li>Administration associated with the Leasehold estate and management of Asset of Community Value (ACV) and Pubs Code compliance matters for disposal activity and internal auditing.</li> <li>Minute taking at Team Meetings as required including off site visits.</li> <li>Coordinating and updating system(s) with Valuation Office Agency business rates information.</li> <li>Liaising with internal departments, solicitors and agents to maintain business continuity and achieve key objectives.</li> <li>Manage requests for information from solicitors, agents and Head Landlords, and coordinate the provision of statutory certificates.</li> <li>Reviewing, sorting, scanning and distribution of post - prioritising as appropriate.</li> <li>General queries relating to Leasehold sites, arranging access for Head landlord inspections and payments.</li> <li>All ad-hoc reporting and project work as required.</li> </ul>About You<ul> <li>Previous experience of Pub Industry and/or Estates or Property role.</li> <li>High level of IT proficiency, with confidence navigating multiple estate management, compliance, and reporting systems. Confident with SharePoint Online, Outlook and familiar with Dynamics 365BC, MRI Prolease, Invida, Nimbus and Outsystems is desirable.</li> <li>Ability to quickly learn new platforms and maintain accurate, well-organised records to support effective estates governance.</li> <li>Strong ability to read, interpret, and analyse leases and associated property documentation, identifying key obligations, financial terms, and governance requirements.</li> <li>Excellent data accuracy, including inputting and updating detailed lease information, and financial details, ensuring reliability of estates data across all systems.</li> <li>Confident communicator who is comfortable asking questions, seeking clarification, and escalating issues appropriately. Understands when to work independently and when to engage others to ensure accuracy and compliance.</li> <li>Detail-focused and analytical, able to spot inconsistencies, challenge missing or unclear information, and contribute to the continuous improvement of estates governance processes.</li> <li>Proven ability to work collaboratively with internal and external stakeholders and prioritise tasks.</li> </ul>What makes Stonegate a great place to work? At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work. <ul> <li>25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year </li> <li>Bonus Scheme </li> <li>Access to discounted Private Medical Insurance through Vitality </li> <li>Exclusive discounts on Dental Insurance </li> <li>Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate </li> <li>Life Assurance which gives access to Help @ Hand </li> <li>Access to your pay early via Stream </li> <li>The Stonegate Xtra portal with access to a wide range of high street discounts and offers </li> <li>Discounted access to David Lloyd membership </li> <li>Award winning Learning &amp; Development programmes to drive your career </li> </ul>If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on <a href="mailto:hrsupport@stonegategroup.co.uk" target="_blank">hrsupport@stonegategroup.co.uk</a> . #LI-LB1

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