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Job purposeLead on developing new approaches to implement the Mayor’s Housing and Land priorities alongside embedding changes to existing mechanisms to support the Mayor’s aims.&nbsp; Produce clear, accurate and timely senior level reports, options appraisals and recommendations to the senior management arising from negotiations with senior staff internally and externally to implement the Mayor’s housing and land priorities.&nbsp;&nbsp;Principal accountabilities<ul><li>Oversee the production of management reports for internal and external boards, working groups or stakeholders to manage and monitor programme budgets, forecasts and risk analysis against delivery.&nbsp;&nbsp;</li><li>Lead on the development of policy, programmes, bespoke analysis reports and processing tools to support the Mayor’s targets, through the advanced use of data analysis tools such as Report Server, JasperSoft, Excel and other data management systems and internal business systems related to housing and land.&nbsp;</li><li>Lead on the development of operational policy and guidance to provide clear and accurate information to the wider directorate and externally on new programme and policy implementation.&nbsp;</li><li>Carry out in-depth analysis of the housing and land data and information to enable effective management of current and new programmes in line with the housing and land priorities and to provide timely reponses to queries received via Freedom of Information Act requests, Mayoral Questions, Write-ons and general enquiries.&nbsp;&nbsp;</li><li>Lead on projects and working groups to negotiate with senior staff internally and externally to agree and develop new strategies to deliver the Mayor’s housing and land targets.&nbsp;&nbsp;</li><li>Provide strategic senior level leadership on all aspects of programme management of the Mayor’s housing and land priorities in line with current and future policy direction and targets.</li><li>Provide clear and effective options appraisals, risk analysis and recommendations to the senior management team to monitor programme delivery against the Mayor’s housing and land targets.&nbsp;&nbsp;</li><li>Ensure compliance with GLA performance approval processes and support area teams in obtaining all necessary investment approvals and provide leadership and direction to line managed staff.</li><li>Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities</li><li>Realise the benefits of the GLA’s staff policies in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams</li></ul>Person specificationTechnical requirements/experience/qualifications<ul><li>Management level experience of leading on developing new approaches, procedures and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes.&nbsp;&nbsp;</li><li>Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets.&nbsp;</li></ul>Behavioural competenciesProblem Solving… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.&nbsp;Level 3 indicators of effective performance<ul><li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li><li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li><li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li><li>Initiates consultation on opportunities to improve work processes&nbsp;</li><li>Supports the organisation to implement innovative suggestions&nbsp;</li></ul>Research and Analysis… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.Level 3 indicators of effective performance<ul><li>Expands networks to gain new information sources for research and policy</li><li>Identifies and implements methods to ensure intelligence is of a high quality</li><li>Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights</li><li>Tailors research investment in line with likely impact for Londoners and policy priorities</li><li>Retains a bigger picture view, ensuring research recommendations areappropriate and practical for the GLA and its stakeholders</li></ul>Planning and Organising… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.Level 2 indicators of effective performance<ul><li>Prioritises work in line with key team or project deliverables</li><li>Makes contingency plans to account for changing work priorities, deadlines</li><li>Identifies and consults with sponsors or stakeholders in planning work and milestones</li><li>Pays close attention to detail, ensuring team’s work is delivered to a high standard</li><li>Negotiates realistic timescales for work delivery, ensuring team deliverables can be met.</li></ul>Communicating and Influencing&nbsp;… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.Level 3 indicators of effective performance<ul><li>Encourages and supports teams in engaging in transparent and inclusive communication</li><li>Influences others and gains buy-in using compelling, well thought through arguments</li><li>Negotiates effectively to deliver GLA priorities</li><li>Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement</li><li>Advocates positively for the GLA both within and outside the organisation</li></ul>Strategic Thinking…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.Level 3 indicators of effective performance<ul><li>Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners</li><li>Consistently takes account of the wider implications of team’s actions for the GLA</li><li>Encourages self and others to think about organisation’s long term potential</li><li>Informs strategy development by identifying gaps in current delivery or evidence</li><li>Takes account of a wide range of public and partner needs to inform</li><li>Team work</li></ul>Additional Competency Framework Areas for the Role:&nbsp;Managing and Developing Performance… is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA’s objectives and statutory obligations.Level 2 indicators of effective performance<ul><li>Seeks opportunities to develop professional skills and knowledge and encourages team to do so.</li><li>Ensures own and others’ workloads are realistic and achievable</li><li>Provides staff with clear direction and objectives, ensuring they understand expectations&nbsp;</li><li>Recognises achievements and provides constructive feedback and guidance&nbsp;</li><li>Gives staff autonomy and confidence to perform well and to their potential</li></ul>Organisational Awareness… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.&nbsp;Level 3 indicators of effective performance<ul><li>Uses understanding of differences between the GLA and its partners to improve working relationships</li><li>Helps others understand the GLA and the complex environment in which it operates</li><li>Translates changing political agendas into tangible actions</li><li>Considers the diverse needs of Londoners in formulating GLA objectives</li><li>Helps others understand how the media and external perceptions of the GLA influence work</li></ul>Reasonable adjustmentReasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Senior Programme Co-ordinator

We have a new vacancy for a Neighbourhood Housing Lead (commutable to Westminster) reporting to office 1 day per week otherwise hybrid/on patch paying £26.13 per hour (Umbrella).The role in ongoing with a possibility to become permanent.As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.&nbsp;

Neighbourhood Housing Officer

We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Lewisham patch) reporting to office 1 day per week based in Stratford otherwise hybrid/on patch paying £26.13 per hour (Umbrella) As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.

Neighbourhood Housing Lead

Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager. This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities.Key Responsibilities<ul><li>Leadership and Management:<ul><li>Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery.</li><li>Provide direction, mentoring, and performance management to ensure team objectives are met.</li></ul></li><li>Strategic Planning:<ul><li>Develop and implement housing strategies to meet organizational goals and resident needs.</li><li>Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.</li></ul></li><li>Tenancy and Estate Management:<ul><li>Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices.</li><li>Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.</li></ul></li><li>Customer Service:<ul><li>Champion a customer-focused approach, ensuring tenants receive excellent support and guidance.</li><li>Act as an escalation point for complex resident queries and complaints.</li></ul></li><li>Financial Oversight:<ul><li>Manage budgets effectively, ensuring resources are allocated efficiently.</li><li>Oversee rent collection processes and ensure strategies are in place to minimize arrears.</li></ul></li><li>Partnership Working:<ul><li>Build strong relationships with external stakeholders, including local authorities, contractors, and community groups.</li><li>Represent the organization at meetings, forums, and events.</li></ul></li><li>Health, Safety, and Compliance:<ul><li>Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements.</li><li>Maintain up-to-date knowledge of housing legislation and ensure the organization’s compliance.</li></ul></li></ul>About YouWe are seeking a candidate who is:<ul><li>Experienced in housing management or a related field, ideally in a leadership role.</li><li>Knowledgeable in housing law, tenancy management, and welfare benefits.</li><li>Skilled in managing and motivating teams to deliver high-quality services.</li><li>Proficient in financial management, including budgeting and rent collection.</li><li>A strong communicator with the ability to build relationships with diverse stakeholders.</li><li>Flexible and adaptable, with a solution-focused approach.</li></ul>What We Offer<ul><li>Competitive salary of circa £52,000 per annum.</li><li>Hybrid working arrangements to support work-life balance.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive workplace culture.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Housing Manager

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.In the role you will* Investigate and resolve lease-related queries quickly and accurately. * Ensure observations are responded to as part of the section 20 consultation process. * Work with solicitors to find solutions to complex cases. * Carry out estate visits to support homeowner customers with enquiries and issues. * Work collaboratively with colleagues across the business to make sure queries are resolved effectively. * Contribute to the team management of our portfolio of properties with managing agents. * Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners * Use CRM to manage cases and resolve queries effectively. * Work collaboratively with the finance team to support service charge management and recovery. * Support shared owners by managing resales and staircasing transactions, being an expert in this field. * Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out. * Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.Essential Experience required* Housing and leasehold management and shared ownership properties. * Dealing with the section 20 consultation process. * Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes &amp; resolutions.Desirable* Experience of First Tier Tribunal hearings and other legal casework. * A proven track record of delivering excellent customer service with a ‘customer first’ approach. * Experience of managing leasehold arrears

Homeownership Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Permanent – Full Time – 37.5 HoursWe have an exciting opportunity for a Divisional Head of Social Impact to join and support our growing business.&nbsp; This is a national role, ideally based in our London or Tamworth office but with flexible working.Reporting to the Divisional Regeneration and Partnerships Director you will increase our social and environmental impacts on our projects and ensure the business becomes known as a market leader in this sector.Social value is at the heart of all our existing and new partnerships, and this is an excellent opportunity for someone to engage with our stakeholders, develop new relationships and be our ambassador externally promoting what we do.We are seeking previous hands-on experience in managing and reporting social value in a business of similar size and previous experience in the housing sector would be beneficial. Familiarity with data collection and impact reporting via a Social Value portal or similar is preferred.You will have excellent communication skills, able to competently front presentations and meetings with key stakeholders and be able to demonstrate a wealth of experience in managing Social Value programmes or initiatives.Benefits<ul><li>Bonus entitlement based on business targets</li><li>Holidays - 26 days</li><li>Life Assurance</li><li>Pension</li><li>Private medical insurance</li><li>Employee assistance programme</li><li>Sharesave scheme</li><li>Ability to purchase additional holiday</li><li>Access to discount portal</li><li>Cycle to Work scheme and the Lovell Way to EV</li><li>Digital GP</li></ul>As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.We are committed to creating places for everyone – and that is in the mixed communities we develop, but also ensuring Lovell is a genuinely inclusive place to work.&nbsp; Developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Divisional Head of Social Impact

We have a new vacancy for 3 x Building Safety Officers to work for a large housing provider based in NW London. This is a permanent role paying £45,850 per annum.Role Purpose* Assist management to ensure the organisation fulfils its obligation to be compliant with the Regulatory Reform (fire Safety) Order 2005, Fire Safety Order Act 2021, Building Safety Act 2022, and any future relevant legislation * Ensure that buildings and the organisation are compliant with the individual Building Safety Cases and other relevant legislation * Undertake fire and building safety related compliance inspections and testing of equipment across the portfolio including the validating the accuracy of FRA actions * Report and analyse the compliance of FRA actions and support the delivery of initiatives to improve and maintain compliance.Key Responsibilities and Accountabilities1 Assist in the management and development of the processes relating to Landlords Statutory Compliance to comply with the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Order 2020 and Building Safety Bill 2020. 2 Assist in the design and manage Building Safety Cases for the SNG portfolio. Ensure that buildings are and remain compliant with their Building Safety Cases. 3 Assist with establishing and maintaining scheme specific lines of communication with residents so that all queries can be dealt with in a timely fashion and ensure that resident engagement is effective. 4 Ensure that general compliance is maintained throughout the communal areas and dwellings for each block; this includes but is not limited to fire safety, gas safety, electrical safety and water hygiene. Work closely with Compliance Managers to ensure contractors are following contractual processes and assist with the escalation process to gain access to complete the checks e.g. legal action, cold calling, etc. 5 Carry out inspections of FRA recommendations to verify the accuracy and confirm the best way to proceed with mitigation. Identify where value for money can be achieved from the specification. 6 Complete periodic inspections of communal areas of high-rise buildings to check cleaning standards are maintained, possessions in communal areas, inspection the functionality and performance of fire doors, raise and manage repairs through to completion. 7 Assist with contract management of contractors undertaking works to implement FRA recommendations, e.g. pre and post inspections of works, support with reporting of FRA action compliance and drive initiatives to improve compliance. 8 Responsible for undertaking tests on fire safety equipment in accordance to British standards to ensure the company fulfils its obligations. Accurate records of tests must be maintained to an auditable standard. 9 Assist with the delivery of training to staff, contractors and residents (where needed) regarding fire and building safety matters.Person SpecificationEducation* Degree level or relevant industry experienceKnowledge and Skills required* Knowledge of Legislation and Regulations relating to building safety and services. E * Knowledge of Mechanical and Electrical systems, equipment and compliance. D * Knowledge of Buildings and their internal and external components. E * Knowledge of H&amp;S legislation and statutory requirements. D * Service improvement planning and problem-solving skills. E * Negotiating and influencing Skills with the ability to deal with stakeholders and partners. E * Ability to produce reports, analyse data and present findings. * Ability to meet deadlines and plan and deliver a range of different activities. E * Ability to validate information and demonstrate attention to detail. E * Excellent verbal communication skills and the ability to adapt this approach for different audiences. E * Excellent written communication skills sufficient to write straightforward reports, letters and emails. E * Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. E * Competent on core Microsoft Office packages. EExperience Required* Experience of working within a building services environment. E * Experience of writing detailed reports. E * Experience of using a wide variety of IT systems. EAdditional Information* Driving license and access to own vehicle preferable due to location of sites. * A Basic DBS check will be carried out if placed in this role. * Successful candidate will be required to attend the Wembley office and/or be on site 3-4 times a week.

Building Safety Officers

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours flexible)We are looking for an experienced officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health. The successful candidate will be highly knowledgeable on environmental health legislation and have demonstratable experience of working in an Environmental Health team in a local government setting.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate an ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 20th January 2025 (noon)Interviews: week commencing 3rd February 2025For full information and to apply online, go to <a href="http://www.surreyjobs.info" target="_blank">www.surreyjobs.info</a> or <a href="http://www.spelthorne.gov.uk/jobs" target="_blank">www.spelthorne.gov.uk/jobs</a> alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1230All shortlisted applicants will be contacted via email after the closing date.&nbsp;CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)

We are seeking a dedicated and proactive Level 2 Property Manager, this is an ongoing temporary role with potential to become permanent with 2 days in office (Hammersmith), 3 days either working from home or on patch. The pay rates for this role are £20.43 PAYE / £26.85 Umbrella.The ideal candidate will have to oversee a variety of homes and play a key role in fostering vibrant, harmonious communities.In this position, you’ll work closely with residents, managing agents, and contractors, ensuring properties are well-maintained and residents enjoy a seamless living experience. Your accountability and hands-on approach will be vital in managing properties efficiently and maintaining strong relationships with all stakeholders.Key Responsibilities:* Oversee day-to-day management of residential properties * Build and maintain strong relationships with residents, contractors, and agents * Ensure properties are well-maintained and residents’ needs are met promptly * Resolve issues and concerns quickly, ensuring a positive resident experience * Maintain accurate records and reportsSkills &amp; Experience:* Previous property management experience (Level 2 or similar) * Strong communication and organisational skills * Ability to manage multiple properties and priorities * Proactive problem-solving attitudeIf you’re passionate about property management and providing exceptional service to residents, we’d love to hear from you! Apply today to join a dynamic team.

Property Manager (Level 2)

Calling All Service Charge Professionals!We are currently recruiting for several temporary Service Charge roles available across London &amp; Hertfordshire, with a range of opportunities for Housing Associations and Local Authorities.Roles Available Service Charge Administrators to Service Charge Officers Hybrid working (2 days in the office, 3 days from home) Locations include: Hertfordshire, North London, and West LondonHourly Pay Rates Starting at £18.09 per hour, up to £30 per hour, depending on the role and clientIf you’re looking to secure a temporary position before Christmas, apply today! Our team of consultants will reach out to discuss your experience and match you with the right opportunity.We look forward to hearing from you soon!The Liquid Recruitment Team

Service Charge Opportunities

We have an excellent opportunity as a Level 3 Project Manager to work on a temporary basis for 26 weeks (initially) for a council based in East London paying £31.93 ph PAYE / £40.45 ph Umbrella rate.You will be required;* To lead and manage the Council’s Disrepair Service, ensuring the timely and efficient resolution of disrepair claims across the borough’s housing stock. * To focus on minimising the Council’s legal exposure through proactive case management, maintaining a high standard of living for tenants, and delivering a cost-effective repair service. * To ensure the effective use of resources and adherence to financial and legal obligations. * To be responsible for ensuring the Council’s Legal Disrepair procedures are followed, and identifying improvement measures, in order to resolve cases quickly, cost effectively, and to the residents’ satisfaction. * To have responsibility for ensuring the disrepair programme is managed to minimise the Council’s financial and legal exposure, so that the Council fulfils its statutory obligations, particularly in relation to damp and mould and building safety. * To ensure close coordination between the Repairs Partnering Team, Legal team, and external contractors to effectively manage repairs cases, and keep an accurate log of the repairs history for each case.Supervisory Responsibilities* One Litigation Officer * Two Disrepair SurveyorsWe have a very limited amount of candidates we can put forward to this role, so if you are interested, please apply immediately for consideration.

Project manager Level 3

Location: London Salary: £35,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>The main purpose of the role is to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service.</li><li>You will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery. You will be guided by the Income Manager and work with the housing management team to ensure delivery of the arrears' targets.</li></ul>About You<ul><li>Understanding of the legal framework for housing and Pre-action Protocols.&nbsp;</li><li>Demonstrable knowledge and understanding of welfare benefits, specifically Universal Credit and Housing Benefits.&nbsp;</li><li>Minimum of 2 years’ experience working in rent income collection for a housing association or local authority.</li></ul>What We Offer<ul><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Income Officer

Location: Middlesex Salary: Circa £38,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>Deliver an effective housing management and resident support service, fostering strong and sustainable communities.</li><li>Plan and execute comprehensive block and estate management inspection programs.</li><li>Empower residents to live independently and to their fullest potential.</li><li>Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.</li><li>Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.</li><li>Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.</li><li>Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.</li><li>Maintain accurate customer records and ensure residents are engaged in decision-making processes.</li></ul>About You<ul><li>A good standard of education with relevant qualifications in housing management desirable.</li><li>Experience working in a service role, preferably within the housing or property sector.</li><li>Strong customer service skills with the ability to communicate effectively.</li><li>Proven problem-solving abilities and the capacity to work autonomously.</li><li>Proficiency in technology and a willingness to adapt and learn.</li><li>A full driving license and access to your vehicle are essential.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Housing Officer

Location: South London Salary: Circa £37,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are working on behalf of one of our valued clients to recruit a Housing Officer. This is an exciting opportunity for a motivated and experienced professional to join a dynamic team and make a real impact in the housing sector.Key Responsibilities<ul><li>Tenancy Management:<ul><li>Manage a portfolio of properties, ensuring tenancies are sustained and residents receive high-quality support.</li><li>Conduct tenancy reviews, property inspections, and manage tenancy breaches effectively.</li></ul></li><li>Customer Service:<ul><li>Act as the main point of contact for tenants, resolving queries promptly and efficiently.</li><li>Provide advice and support to residents on housing-related issues, including welfare benefits and rent arrears.</li></ul></li><li>Repairs and Maintenance:<ul><li>Liaise with contractors to ensure repairs and maintenance are completed to a high standard.</li><li>Carry out routine inspections and ensure properties meet all legal and safety requirements.</li></ul></li><li>Community Engagement:<ul><li>Build and maintain strong relationships with tenants, community groups, and stakeholders.</li><li>Promote tenant involvement in shaping housing services and policies.</li></ul></li><li>Compliance:<ul><li>Ensure all activities comply with relevant legislation, policies, and procedures.</li><li>Maintain accurate records and prepare reports as required.</li></ul></li></ul>About YouWe are looking for candidates who are:<ul><li>Experienced in housing management or a related field.</li><li>Strong communicators with excellent interpersonal skills.</li><li>Knowledgeable about housing law, welfare benefits, and tenancy agreements.</li><li>Capable of working both independently and as part of a team.</li><li>Proficient in using IT systems and maintaining accurate records.</li></ul>What We Offer<ul><li>Competitive salary of circa £37,000 per annum.</li><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

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