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The vacancy Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you! About the Role: At Bromford, as an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Staple Hill and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Staple Hill. What You'll Be Doing: <ul> <li>Day-to-day management of 5 Independent Living Schemes, managing your own workload</li> <li>Working with other teams to ensure that communal areas and facilities are in good order</li> <li>Welcoming new customers and conducting annual Independent Living Reviews</li> <li>Having monthly contact with all customers</li> <li>Facilitating quarterly customer meetings</li> <li>Report and manage any Health and Safety issues on the schemes</li> <li>Keep accurate records, using Housing Management systems and spreadsheets</li> <li>Promote wellbeing and reduce social isolation through activities</li> <li>Ensure safeguarding procedures are followed</li> <li>Maintain accurate records and contribute to a positive team culture.</li></ul>About You: We're looking for someone who is: <ul> <li>Customer-focused with a passion for delivering excellent service</li> <li>Empathetic and resilient, able to handle challenging situations with care</li> <li>Organised and proactive, capable of working independently</li> <li>Tech-savvy, with experience using Microsoft Office and housing systems</li> <li>Knowledgeable in safeguarding, equality &amp; diversity, and health &amp; safety</li></ul>A full, clean driving licence is essential. Why Bromford? At Bromford, we live by our DNA: <ul> <li>Be.Bold - Empower others and challenge convention</li> <li>Be.You - Build real relationships through authenticity</li> <li>Be.Honest - Create a culture of trust and transparency</li> <li>Be.Brilliant - Thrive in a place where you can grow and make a difference</li></ul>We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives. Apply Now: If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day. Apply before Tuesday 27 May to take the next step in your career and help shape brighter futures, we'd love to hear from you. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

Independent Living Scheme Officer

The Vacancy We're looking for a confident, compassionate, and community-minded Retirement Housing Officer to join our team in the Severn region - covering areas including Droitwich, Malvern, Bromyard, Hereford, Worcester, Upton, and nearby villages. In this role, you'll be supporting residents living in retirement properties within the community. These homes range from bungalows to flats, and you'll play a key role in helping older residents live independently and securely. Based from Rowan Court in Worcester, you'll manage a busy, varied patch - responding to housing-related issues, safeguarding concerns, anti-social behaviour, and tenancy queries. You'll work in the community and closely with social workers, health professionals, families, police and other internal teams to provide excellent, person-centered support. No two days are the same - you'll have the opportunity to take ownership of cases and build rapports with the people you support, in the community. The role is site-based, 35 hours per week (typically worked 9am-5pm however we can offer some flexibility), and includes occasional participation in an out-of-hours on-call rota (around once every 3 months). About You You'll be someone who thrives in a varied role, with strong housing knowledge, people skills, and the ability to work confidently and independently across a large geographical area. You'll come from a community-based role with the experience of being able to adapt to different challenges whilst maintaining a calm and responsive approach. You'll have excellent customer service skills and be able to change your approach accordingly. You'll have exceptional time management skills and an understanding that some cases will be time sensitive. You'll be customer focused and have some awareness of working with vulnerable adults and safeguarding. You'll have great interpersonal skills and be able to communicate with people from diverse backgrounds. You'll also be very confident in using ICT software such as Microsoft Packages systems and the ability to adapt to using other systems. You'll have experience and knowledge of updating records and ensuring accurate information is being recorded. You'll have the ability to work as part of a multi-disciplinary team to ensure the needs of our customers are being met. You'll have a Drivers Licence, access to a car and able to travel across Worcestershire. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Retirement Housing Officer Worcestershire

The Vacancy We have a part time opportunity for a Retirement Housing Officer to join our specialist housing team based at Meadow Court in Worcester. Meadow Court comprises of 58 apartments with around 80 residents. It is a lively, welcoming and community driven environment. Here at Platform, we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our residents and always approaching challenges with a can-do attitude. We're looking for someone with experience supporting older people in settings such as sheltered housing, housing management, residential care, home care, social services, or health services. You'll also be confident working with a range of voluntary and statutory agencies to help coordinate care and support that meets residents' individual needs. What could you be doing? <ul> <li>You'll be providing a housing and tenancy management service to maximise tenancy sustainment.</li></ul><ul> <li>You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. You'll signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.</li></ul><ul> <li>You'll provide effective building management, including property inspections, risk assessments, H&amp;S monitoring and compliance checks</li></ul><ul> <li>You will respond, investigate and take timely action to reported breaches of tenancy/leasehold agreements</li></ul><ul> <li>You will maintain customer records and data accordingly.</li></ul><ul> <li>And respond to TEC alarm activations and building related emergencies to ensure effective crisis incident handling and customer communication.</li></ul>This is a 30-hour role across 5 days (Monday-Friday) with core hours between 8am and 5pm with the expectation of being on a out of hours call rota. About You You'll have a warm, confident approach and enjoy working independently in a people-focused environment. With strong admin and organisational skills, you'll be comfortable balancing day-to-day tasks while responding to residents' needs and coordinating with different teams. You'll have strong budgeting skills and be able to analyze data. You'll be customer focused and have some awareness of working with vulnerable adults. You'll have great interpersonal skills and able to communicate with people from diverse backgrounds. You'll also be very confident in using ICT software such as Microsoft Packages systems. You'll have the ability to work as part of a multi-disciplinary team around residents to ensure their needs are being met. This role is very much an operational role, so dealing with conflicting demands, and ensuring the quality of service is not compromised, will be a challenge you'll confidently manage. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Retirement Housing Officer

Housing Management Coordinator Cheltenham and Gloucester Permanent, full time (37.5 hpw), Monday to Friday £25,838 to £26,645 per annum and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Cheltenham and Gloucester . As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation ! Typical day as a Housing Management Coordinator <ul> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or vo id rooms / bedsits and flats within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Debbie Senior Client Service Manager and soon to join our new Client Service Manager and the Cheltenham and Gloucester team, we're super passionate about what we do! We are proud at what we do and great as a team. Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Flexible working hours working days Monday - Friday however some flexibility. </li> <li> Based at our service in Gloucester you'll spend your time travelling around the 5 properties within Cheltenham and Gloucester. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

About The Role Job Title: Early Prevention Officer (Homelessness) Contract: 12 months fixed term Location: Talk Community Development Hours: 37 Salary: £31,067 - £35,235 Closing date: 18th May 2025 Interview: tbc The role An exciting opportunity has arisen in Talk Community for an Early Prevention Officer (homelessness) to join an exciting project to prevent homelessness at its very earliest stages. Often, people approach homelessness services for support and assistance when at crisis stage, meaning options for help can be few and limited. By working assertively and proactively from the start, this role will offer effective assistance well before this would usually occur. Working together with our VSCE sector to identify and engage with people much earlier on, to prevent any homelessness risk factors/problems from escalating. This role will ensure that appropriate support is made available to individuals and families to avoid them experiencing the trauma and disruption associated with the threat, as well as the experience of homelessness. About You <ul> <li>We are looking for an enthusiastic, knowledgeable and well-rounded candidate, who has an outstanding track record of building and maintaining relevant relationships, who is a creative thinker, with superb written and verbal communication skills.</li> <li>If you feel passionate about helping us to end homelessness in Herefordshire and have the skills we're looking for, we'd love to hear from you.</li></ul>To arrange an informal discussion about the role with Kath Austin-Bailey - Talk community Development Manager, please contact [email protected] We Offer <ul> <li>A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:</li> <li>Starting Salary of £31,067</li> <li>Relocation Payment Relocation package of up to £5,000 available </li> <li>Pension Scheme Enrolment in the Local Government (LGPS)</li> <li>Career progression: clear pathways to progress</li> <li>Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.</li> <li>Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working</li> <li>Employee Assistance Programme: 24/7 access to support and counselling</li> <li>Payment of professional membership fees</li> <li>Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.</li></ul>Why Choose Us? You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures. To find out more about what it's like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: <a href="http://www.spiritofherefordshire.com" target="_blank">www.spiritofherefordshire.com</a>. Don't meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we're seeking! Reasonable Adjustments Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected]. Creating an inclusive workplace Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents &amp; Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here. How to apply To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we're looking forward to meeting you! Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: • Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme; • Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; <ul> <li> We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.</li> <li> Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care. </li></ul>We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. Herefordshire Council is committed to safeguarding and promoting the welfare of children &amp; young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks. Stronger Together, Building brighter futures

Early Prevention Officer (Homelessness)

The vacancy Permanent Full time (37 hours per week) Closing date: 18th May 2025 Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As our Housing Manager you'll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You'll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on. You'll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants - helping them to avoid crisis and maintain their tenancies. What you'll bring to the team You'll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus. You'll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve - creating a case conferencing approach across teams and with external partners. Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need. What we are looking for <ul> <li>An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.</li></ul><ul> <li>Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.</li></ul><ul> <li>A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Housing Manager

The vacancy Permanent Full time (37 hours per week) Closing date: 29th May 2025 Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for <ul> <li>A customer champion that will fight to get our tenants the support that they need.</li></ul><ul> <li>Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.</li></ul><ul> <li>Proven understanding and experience in delivering statutory housing services or similar services.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

7 Jobs in Gloucester, UK