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The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Coydon area. Reporting to a Team Manager, you will play a crucial role in providing support to our Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Magdala House, &amp; Badger Court, Rye, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.</li> <li>Deliver the service in line with agreed parameters for the role.</li> <li>Conduct assessments of risk and need and provide personalised support to residents.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.</li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support.</li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.</li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people</li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li> <li>Customer-focused and experience of providing excellent customer care</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 22nd December at 23.59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Housing Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 + benefits Location - Farnham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Holly at <a href="mailto:hwright@transfromhousing.org.uk" target="_blank">hwright@transfromhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing Support Officer

The vacancy Are you a Housing professional with a background in anti-social behaviour and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy &amp; estate management service? If so, our Housing Officer role could be the perfect job for you... Longhurst Group is a leading housing Group across the Midlands &amp; East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Housing Services team are critical to ensuring our customers are supported in their homes to successfully sustain their tenancies and build communities they feel proud to be a part of. As a Housing Officer at Longhurst Group, you will be responsible for providing a high-level housing service for our customers across a region which covers locations such as Derby, Nottingham and Nottinghamshire. You'll ensure that our customers always receive an excellent service. You'll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Further key responsibilities are listed below: <ul> <li>Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists across the Group.</li> <li>Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.</li> <li>Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.</li> <li>Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.</li></ul>In order to be successful in application for our Housing Officer role, you will need a strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. Having previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings is also a must, along with good digital skills across Microsoft packages. A full driving licence and access to a vehicle is essential to be able to perform your duties in this role. Our Housing Officer role operates in a hybrid capacity, contracted to 36.25 hours per week. To us, this means spending time with our customers across locations such as Derby, Nottingham and Nottinghamshire, with some time working from home (subject to business needs - we are open to discussion around how this is built into working weeks). Occasionally, there will be a requirement to attend one of our offices in the Midlands for training, meetings, and to support your colleagues and/or customers. This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Housing Officer opportunity will help to develop and enhance your knowledge in the social housing sector and offers fantastic career progression opportunities. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us <ul> <li>A competitive 28-day annual leave entitlement plus bank holidays</li> <li>Car Allowance = £2,600 per annum (non-contractual, annually reviewed)</li> <li>Pension Scheme with contributions matched by us up to 8.5%</li> <li>Life Cover of three times your annual salary (as part of pension scheme membership)</li> <li>Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine</li> <li>Access to a range of discounts, including Blue Light and B&amp;Q Tradepoint Cards</li> <li>Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing</li> <li>Free Eye Tests</li> <li>Free flu vaccinations</li> <li>Investment in your personal development through our extensive learning and development opportunities.</li> <li>Professional subscription for membership fees relating to your role, paid for by us</li> <li>Family friendly, carers leave plus other paid leave</li> <li>Long Service Awards</li> <li>Carers Networking Group and resources to support Unpaid Carers</li></ul>How to apply Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early. We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application. Vetting Requirements The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering. Equal Opportunities As an equal opportunities' employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group. Our company Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services. With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience. To see how we'll achieve this through our Improving Lives strategy, please watch the video below. Our values PLACEHOLDER " &gt; In it together We stand together as one team to make a difference to peoples lives PLACEHOLDER " &gt; Heartfelt service Everything we do shows we care deeply about our customers and colleagues PLACEHOLDER " &gt; Own it We do what we say we do to the best of our ability with pride and passion PLACEHOLDER " &gt; Pushing the boundaries We strive for excellence constantly looking for fresh ways of doing things PLACEHOLDER " &gt; Fun and fair We work hard, enjoy it and treat everybody equally with respect and honesty PLACEHOLDER " &gt; PLACEHOLDER PLACEHOLDER

Housing Officer

We are looking for an administrator with a business focus, a keen eye for detail and an ability to manage a varied workload including rent account spreadsheets, regular correspondence, chasing background checks for accommodation applicants and checking that quality standards are being upheld. You will be joining our accommodation team, working closely with our Accommodation Manager to achieve set targets. You will have relevant experience and an ability to work accurately and at pace where needed, in a role with direct responsibility for young people finding and retaining a home with us. We welcome candidates from all backgrounds and look forward to your application. HOURS OF WORK Five paid hours daily, Monday to Thursday, between 9am and 4pm (set hours to be decided by the successful candidate). Please note that this is an on site position, based in our Wood Street accommodation project, and is not currently available for remote / home working due to the nature of the work. MAIN RESPONSIBILITIES - To administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy. - To administer all applications for accommodation including addressing incomplete applications, obtaining references and risk information from external professionals, ensuring that all relevant information is recorded, and to schedule interviews. - To meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans and similar landlord matters. - To issue warnings relating to payments and other landlord matters in accordance with procedures. - To maintain awareness of individual clients' benefit claims, due dates and sanctions. - To share information about allocations and/or throughput with the local authority and specified others as required. - To ensure that personal information is shared with applicants, clients and third parties only in accordance with the association's data protection arrangements. - To ensure compliance through record audits, and to deal with designated matters arising from audits including correction and instruction of staff at various levels. - To accurately collect and produce data relating to a range of performance indicators. - To provide regular financial and other reports as required. - To manage bookings for the Accommodation Manager's client assessment meetings as required. - To contribute to drawing together evidence relating to quality systems. - To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times. - To represent senior staff and the Association positively in all relationships, both internal and external. - To work within the policies and procedures of YMCA Doncaster, and to contribute to their development. - Other reasonable duties as required from time to time by the Line Manager. PERSON SPECIFICATION - Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly and monthly routine with scope for interruptions where necessary. - A business-like focus, prioritising maximising occupancy and rent collection. - Strong attention to detail and high levels of accuracy when inputting data and creating reports. - Able to be assertive and tenacious, and to use that ability on a daily basis. - Comfortable working with financial records, transactions and calculations. - Able to use Microsoft Word and Excel to a high standard. - Able to work within organisational procedures. - Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and / or challenging behaviours. - Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those. - Able to work to the Vision and Values of YMCA Doncaster. - Able to represent the Association positively, professionally and with credibility.

Housing Administrator

Social Housing Solicitor - Newcastle Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We look to recruit dedicated and talented employees in both legal and non-legal capacities, and we are always interested to receive applications from quality candidates. Training and diversity are at the heart of Duncan Lewis, and we remain proud of our diverse and inclusive workforce. If you can demonstrate a strong commitment to the areas of law provided by the firm, and you are keen to build a career with us, please apply online with your details and CV. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Responsible for all aspects of Social Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>Competitive salary</li> <li>In addition to the base salary, Housing Law supervisors will be offered a bolt on payment for each paralegal they supervise</li> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor - Newcastle

Social Housing Solicitors x4 - Nationwide Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We look to recruit dedicated and talented employees in both legal and non-legal capacities, and we are always interested to receive applications from quality candidates. Training and diversity are at the heart of Duncan Lewis, and we remain proud of our diverse and inclusive workforce. If you can demonstrate a strong commitment to the areas of law provided by the firm, and you are keen to build a career with us, please apply online with your details and CV. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Responsible for all aspects of Social Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>Competitive salary</li> <li>In addition to the base salary, Housing Law supervisors will be offered a bolt on payment for each paralegal they supervise</li> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitors x4 - Nationwide

Social Housing Solicitor - Leeds Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We look to recruit dedicated and talented employees in both legal and non-legal capacities, and we are always interested to receive applications from quality candidates. Training and diversity are at the heart of Duncan Lewis, and we remain proud of our diverse and inclusive workforce. If you can demonstrate a strong commitment to the areas of law provided by the firm, and you are keen to build a career with us, please apply online with your details and CV. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Responsible for all aspects of Social Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>Competitive salary</li> <li>In addition to the base salary, Housing Law supervisors will be offered a bolt on payment for each paralegal they supervise</li> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce. We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor - Leeds

Join our housekeeping team as a manager for a career with more shine! There's nothing quite like making people smile when they're on their holidays and as an Accommodation Manager at Parkdean Resorts, you'll be key to inspiring smiles from the minute your guests step through our park gates. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme </li> <li>Up to 50% off holidays with us </li> <li>25% off holidays for friends and family </li> <li>30% off park activities, food and drink </li> <li>The opportunity to gain professional qualifications </li> <li>Clear career pathways for those looking to progress </li> </ul>We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing... As our Chief Dirt Eliminator, you will inspire and develop your team to deliver the highest of standards. This means: <ul> <li>Leading a team to deliver high accommodation standards through cleaning and maintenance </li> <li>Monitoring accommodation quality to ensure that the customer experience exceeds expectations, and all operating standards are achieved </li> <li>Controlling stock such as linen, cleaning products and equipment to ensure budgets are adhered to </li> <li>Maintaining a recruitment plan to ensure that all key roles are filled and proactively supporting in the training and development of all team members </li> <li>Ensure that all new team members receive a high-quality induction. </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie Wood at <a href="mailto:Stephanie.Wood@parkdean-resorts.com" target="_blank">Stephanie.Wood@parkdean-resorts.com</a>.

Accommodation Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. Are you passionate about supporting people to achieve positive outcomes? We are looking for a Recovery Coordinator (leading in alcohol) to join our Nottinghamshire service (based in our Worksop &amp; Newark team). You will need to have experience of managing caseloads of people and know how to manage risk and minimise harm. As a key member of our recovery team your personal values are what will make a difference. We exist to help people achieve their goals, to be the best that they can be and to help change society for the better. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Nottinghamshire (based with our Worksop &amp; Newark team) Hours: Part Time, 22.5 hours per week. Salary: £16,469.71 - £18,917.65 (based on 22.5 hours per week, paid pro rata) Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Research, design and prepare subject matter and materials for groups / pods. </li><li>Deliver structured content within group settings to service users at various stages of recovery </li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Experience in managing caseloads</li><li>Good working knowledge of alcohol-related harm and risks</li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency.</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports.</li><li>Excellent time management skills, and an ability to work on own initiative, prioritising accordingly.</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives.</li><li>Good working knowledge of mental health interventions, services and good practice.</li><li>An understanding of drug and alcohol issues and experience of working within a related field.</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by for each years' service "Capped at 30 days", Pro Rata</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Katie Tuska | <a href="mailto:katie.tuska@cgl.org.uk" target="_blank">katie.tuska@cgl.org.uk</a> | 07976467187 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Co Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. In this role you'll be working as part of our Stockton Service. The team supports people with their or their loved ones' drug and/or alcohol issues. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Stockton on Tees Hours: 37.5 hours per week - Full Time Salary: £27,449.52 - £31,529.41 Dependent on experience (based on full time hours, pro rata for part time) Contract Type: Fixed term for 6 Motnhs Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. ordinator with Change Grow Live you'll work with people who use our services, helping them get to where they want to be. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Gemma Mealing | <a href="mailto:gemma.mealing@cgl.org.uk" target="_blank">gemma.mealing@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job summary Are you passionate about creating positive change and empowering individuals to achieve a better quality of life? We're looking for a dedicated and experienced Recovery Coordinator to join our team. In this role, you'll deliver a comprehensive Tier 2/3 service, supporting individuals struggling with drug use as well as their families and friends. This position operates within the framework of STaRS (Staffordshire Trent and Recovery System), providing meaningful and impactful support to those in need. If you're ready to bring your expertise and commitment to this rewarding opportunity, we'd love to hear from you! Main duties of the job <ul><li>Provision of drug &amp; alcohol treatment to Service Users within the locality.</li><li>Holding a caseload of service users and being responsible for offering a range of interventions to those individuals.</li><li>Supporting service users through their treatment journey from beginning to end</li><li>Embracing the concept of recovery and demonstrating this in your clinical work</li><li>Ensuring that your work is evidence based, up to date and in accordance with current policy and legislation.</li><li>Keeping up to date and accurate records and documentation.</li></ul>About us Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team! Job description Job responsibilities Please see the Job Description and Person Specification for further details, a summary is below: <ul><li>Provide harm reduction advice, information, and support with an emphasis on safer drug use, safer sex, HIV, Hepatitis A, B and C and other blood borne infections </li><li>Be responsible for maintaining a full case load of complex clients as the key worker.</li><li>To develop and sustain links with multi-disciplinary services including statutory and non-statutory providers of Tier 2,3,4 drug services, criminal justice services and providers of wrap around services.</li><li>To keep up to date records and information for the purpose of internal and external evaluation.</li><li>To provide information and statistics consistent with the Drug Action Team (DAT) and Inclusions requirements.</li><li>To participate in regular supervision.</li><li>To take part in annual appraisal and review based on the NHS knowledge and Skills Framework (KSF) </li><li>To attend relevant internal and external meetings.</li></ul>Job description Job responsibilities Please see the Job Description and Person Specification for further details, a summary is below: <ul><li>Provide harm reduction advice, information, and support with an emphasis on safer drug use, safer sex, HIV, Hepatitis A, B and C and other blood borne infections </li><li>Be responsible for maintaining a full case load of complex clients as the key worker.</li><li>To develop and sustain links with multi-disciplinary services including statutory and non-statutory providers of Tier 2,3,4 drug services, criminal justice services and providers of wrap around services.</li><li>To keep up to date records and information for the purpose of internal and external evaluation.</li><li>To provide information and statistics consistent with the Drug Action Team (DAT) and Inclusions requirements.</li><li>To participate in regular supervision.</li><li>To take part in annual appraisal and review based on the NHS knowledge and Skills Framework (KSF) </li><li>To attend relevant internal and external meetings.</li></ul>Person Specification Qualifications Essential <ul> <li>Foundation Degree / HNC in related field which may include counselling, social work, nursing, psychology, human resources, social studies or equivalent experience</li> </ul> Experience Essential <ul> <li>Considerable experience of working with drug users</li> <li>Experience of working with techniques such as CBT, Motivational interviewing, and Solution focused therapy</li> </ul> Skills and Abilities Essential <ul> <li>Ability to work collaboratively with other professionals.</li> </ul>Person Specification Qualifications Essential <ul> <li>Foundation Degree / HNC in related field which may include counselling, social work, nursing, psychology, human resources, social studies or equivalent experience</li> </ul> Experience Essential <ul> <li>Considerable experience of working with drug users</li> <li>Experience of working with techniques such as CBT, Motivational interviewing, and Solution focused therapy</li> </ul> Skills and Abilities Essential <ul> <li>Ability to work collaboratively with other professionals.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Inclusion Address STaRS, Park House 12 Park Road Cannock WS11 1JN Employer's website

Housing Management Coordinator Birmingham Permanent, part time (15hpw) Pay £12.61 per hour (£24,664 per annum [pro rata]) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in the Birmingham Universal Prevention Service. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! Typical day as a Housing Management Coordinator <ul> <li> You'll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Flexible working hours (or we're open to agreeing a work pattern with you) </li> <li> Based at our service in Handsworth you'll spend your time travelling around the properties in our Birmingham patch. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

The Vacancy Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the South East London &amp; Kent region. We are ideally looking for someone living locally as travel to the office and surrounding areas is required in order to fulfil this role. You will be working with one of our social housing partners where client and customers relationships is key so we are looking for someone with strong interpersonal skills. The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. Key Accountabilities will include: <ul> <li>Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money</li></ul><ul> <li>Ensure effective communication with all stakeholders and attend and organise regular progress meetings</li></ul><ul> <li>Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required</li></ul><ul> <li>Maintain a complaints procedure and deal with disputes and damage claims.</li></ul><ul> <li>Attend community events organised</li></ul><ul> <li>Report all defects to Project Lead and advice on any trends (common defects)</li></ul><ul> <li>Continually check that our promises are being delivered</li></ul>Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Location: Chester inc Ellesmere Port Salary: £26,250.00 Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region Inc Chester &amp; Ellesmere Port. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Chester &amp; Elesmere Port areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Company Description Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. Job Description The Community Manager is primarily accountable for supporting the community strategic plan created by their brand's Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. • Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s). • Create player-facing resources and engaging digital content such as guides, short-form videos, static assets, and educational content which leverage community trends and highlight key initiatives. • Interface with internal production resources to produce assets required to support content deliverables. • Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives. • Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels. • Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community. • Assess the community's pulse, understand community concerns, and communicate community status to internal cross-functional partners. • Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics. • Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary. • Work with the portfolio's Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE: • Experience in a community management or customer service role. • Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools. • Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord. • Background as a creative and knowledgeable gamer, comfortable with online communities and social media. • Excellent communication skills required. • Ability to thrive in a highly dynamic environment within a globally distributed team. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: • Word Processing Software • Internet Software • Spreadsheet Software • Design Software PREFERRED BUT NOT REQUIRED: • Experience in the video games industry a significant plus. • An enthusiasm for gaming. • Previous experience with customer first-contact and de-escalation is preferred. Additional Information Benefits With Ubisoft CRC, you will receive a competitive salary along with: <ul><li>Personal performance bonus</li><li>Private Health Insurance (including eye care and dental)</li><li>Life Assurance</li><li>Long Term Disability Insurance</li><li>Pension</li><li>Significant discount on the world's best video games</li><li>Access to Ubisoft's back catalogue on PC</li></ul>Perks: <ul><li>We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.</li><li>A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee</li><li>Regular professional and social events</li><li>Flexible working hours</li><li>A casual dress code</li><li>Fun, we like to work hard but have a laugh too!</li></ul>Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players' community.

Community Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Cabot Court development based in Longwell Green, Bristol. Built in 2011, Cabot Court is a Retirement Living development that consists of 29 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Hourly rate: £17,908.61 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Neighbourhood Manager Salary:£34,285 - £39,698 Contract:Permanent Location:Ealing Aboutus: A2Dominion is a housing provider operating across Southern England.With a rich history spanning over 70 years, we are committed to creatingvibrant, sustainable communities that enhance the lives of our residents. At A2Dominion,we pride ourselves on our values of integrity, innovation, and inclusivity.With a dedicated team of professionals, we consistently strive to exceedindustry standards. Role overview: Are you ready to makea real impact in the heart of vibrant communities? As a Neighbourhood Manager atA2Dominion, no two days will ever be the same. You'll be the face of thecompany, directly shaping the lives of residents by providing the support, careand attention that make their communities thrive! You'll play a crucialrole in delivering exceptional neighbourhood management across a diverseportfolio of residential and mixed tenured buildings. Your work will directlyenhance the safety, wellbeing and satisfaction of our residents, while ensuringcompliance with all regulations. From conducting estateinspections and managing building safety, to handling tendency issues likeanti-social behaviour and safeguarding, you'll be at the forefront of creatingvibrant, thriving communities. If you're passionateabout making a difference, building strong relationships, and drivinghigh-quality service, this is your opportunity to help shape the future of ourcommunities! Keyresponsibilities: - Conduct estate,scheme, and property inspections to maintain high standards of safety andcleanliness. - Support residentswith tenancy management issues such as anti-social behaviour, disputes, andsafeguarding concerns. - Work closelywith internal departments and external partners to address building maintenanceand safety. - Engage withresidents through regular communication, ensuring their concerns are heard andacted upon. - Providetailored support to vulnerable individuals and families, ensuring their needsare met. - Gather feedbackfrom residents to continually improve services and ensure satisfaction. - Represent the company in externalmeetings, attend court proceedings, and support residents through variousissues. More about you: You'repassionate about making a difference and have a strong foundation in housingmanagement, with experience or a willingness to learn about building safety,fire safety, and tenancy issues. You understand the importance of safeguardingand are committed to helping residents, especially vulnerable groups, feel safeand supported. Youhave some experience in managing tenancy matters, such as anti-socialbehaviour, and an understanding of housing law and regulations, or you're eagerto develop your knowledge in these areas. You thrive in problem-solving, andyou're able to communicate clearly and effectively with residents from allbackgrounds, simplifying complex issues when needed. You're IT-savvy,comfortable with tools like Outlook, Word, Excel, and have an eye for detailwhen it comes to data. Aclean UK driving licence is essential, and if you don't already hold a professionalhousing qualification, you'll be ready to work towards one. You're ready tostep into a role where your skills will make a lasting impact! Choosing us is easy As anemployee of A2Dominion,we want you to feel rewarded and have a choice of flexible benefits, salaryexchange benefits, and rewards and discounts that work for you, wherever youare in your life. We offer a wide range of staff benefits. For this role, theseinclude: 25 days'holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development. Ifyou require a reasonable adjustment during the recruitment process, pleasecontact our Talent Team to request: <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion isa Disability Confident Employer which means that we are committed to employingdisabled people and will: actively look to attract and recruit disabled people,provide a fully inclusive and accessible recruitment process, offer aninterview to disabled applicants who meet the minimum criteria for the job, beflexible with assessing people so disabled applicants have the best opportunityto demonstrate that they can do the job, make reasonable adjustments asrequired. At A2Dominion,we recognise the positive value of diversity, promote equality and inclusivityin our hiring processes. We always aim to recruit the person who is most suitedto the job and welcome applications from people of all backgrounds - men andwomen, people of all ages, sexual orientations, nationalities, religions, andbeliefs. Meetingthe role requirements We recognise that some females will only apply for a role if they meet 100%of role requirements. If this sounds like you, we'd still encourage youto apply and also to arrange a call with one of our recruitment team to discussyour application further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer. Everyoneis welcome at A2Dominion. We know that equality, diversity, and inclusivity make usbetter. We embrace the unique contributions of our people and seek to create aworkplace where everyone feels like they belong. Find out why our people loveworking with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey,creating lasting positive changes in the lives of our customers. If you possessthe right motivation and drive to contribute to our recovery and changeinitiatives, we invite you to apply and be a crucial part of our team. This role closes on 5th December 2024, we reserve the right to close this role uponappointment of the right candidate.

Neighbourhood Manager

Permanent, Full Time Field Based with travel - covering Norwich area £26,250 per annum + Car + Excellent Corporate Benefits Package On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP)</li> <li>Report all property faults identified, correctly categorising them for appropriate response</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension up to - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package </li> <li>A safe and supportive culture</li></ul>About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

We are looking for a suitably skilled and experienced person to join our busy and demanding Home Ownership Service team (HOS). You will be responsible for undertaking the accurate calculation, construction and issue of all service charges (and any other property charge), including both annual and major works charges, relating to HOS functions. You will also be responsible for undertaking all statutory and other consultation in relation to these charges and to maximise income to the service and the Directorate by the capture of all relevant costs. You should have: <ul> <li>Significant knowledge and experience of legislation relating to leasehold management.</li> <li>Excellent customer service skills.</li> </ul> <ul> <li>Proven ability to effectively prioritise and meet deadlines particularly when faced with changing priorities.</li> </ul> <ul> <li>Experience of producing accurate reports and information on service statistics and ensuring compliance with performance targets.</li> </ul> <ul> <li>Experience of and ability to inform and advise on complex leasehold issues, to leaseholders, other council departments, senior management and Members.</li> <li>Ability to communicate effectively to a very high standard, verbally and in writing.</li> </ul>For an informal discussion about this opportunity, please contactSandra Adetosoye; <a href="mailto:sandra.Adetosoye@royalgreenwich.gov.uk" target="_blank">sandra.Adetosoye@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Service Charge Officer

Overview Believe in People? The best people have one thing in common. They care. Join Us in Making a Real Difference: Join our Criminal Justice Team at our Knowsley Service as a Recovery Coordinator! Change Grow Live is a charity dedicated to making a difference in the lives of those accessing our service. We believe in offering support, respect, and individualised care in a safe environment, working with each person to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our aim of supporting people change the direction of their lives, grow as individuals, and live life to its full potential. We're looking for a Recovery Coordinator to join our dedicated team in Knowsley. In this role, you'll assess and support individuals within various Criminal Justice settings, ensuring they receive the right interventions at the right time. This role will be based out at both Liverpool &amp; Knowsley Magistrates Court and working closely with the housing providers in the borough of Knowsley offering training, advice and infomation along with signposting to relevant services. Where: Knowsley Full Time Hours: 37.5 hrs per week Full Time Salary Range: £27,449.52 - £31,529.41 (Pro rata for part time hours) Responsibilities What You'll Do: <ul><li>Deliver Holistic Support: Use psychosocial interventions to engage with those accessing treatment to reduce harm, and encourage positive change.</li><li>Comprehensive Care: Conduct thorough assessments, recovery planning, and make essential referrals to ensure each person receives the support they need.</li><li>Community Well-being: Work towards reducing drug and alcohol-related harm for both individuals and the wider community.</li><li>Inclusive Engagement: Involve carers, service users, and the community, making sure every voice is heard.</li><li>Advocate for Change: Help those on your caseload to access vital partnership services.</li><li>Empower Lives: Support social reintegration, promote resilience, peer support, and self-determination.</li><li>Deliver groups: Engage and deliver groups to the individuals who are on an ATR/DRR orders.</li></ul>About You: <ul><li>Empathetic &amp; Understanding: You have a deep understanding of substance misuse issues and experience in similar fields.</li><li>Strong Communicator: You excel in both verbal and written communication, with strong IT skills.</li><li>Self-Motivated &amp; Organised: You can manage your time effectively, prioritise tasks, and work independently.</li><li>Knowledgeable &amp; Resourceful: You have a solid understanding of mental health services and interventions.</li><li>Team-Oriented: You thrive in a team setting, collaborating effectively with professionals and stakeholders.</li><li>Adaptable: You're comfortable with change and always put the needs of our service users first.</li><li>Committed to Excellence: You understand the importance of information governance and are dedicated to maintaining high standards.</li></ul>What We Offer: <ul><li>Wellness: Enjoy a paid 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Time Off: Generous annual leave entitlement (+ bank holidays), increasing yearly for the first five years.</li><li>Financial Benefits: A contributory pension scheme and discounts on shopping, cinema, holidays, and more.</li><li>Refer a Friend Scheme: receive a voucher when they successfully join our team!</li><li>Growth Opportunities: We support your training, career development, and progression.</li><li>Supportive Environment: Join a friendly team that values collaboration and support.</li></ul>Ready to make a difference? Please ensure that your application form and supporting statement reflect the details outlined in the job description. This helps us understand how your skills and experiences align with the role's requirements. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 7/1/2025 Closing Date 19/12/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Wendy Clarke | <a href="mailto:wendy.clarke@cgl.org.uk" target="_blank">wendy.clarke@cgl.org.uk</a> | 01514826291 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities - and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners. If successful, the main duties of your role will be: • Proactively manage a variety of RTB and home ownership functions within procedural &amp; legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role. • Build good working relationships with the local Tenant and Residents' Associations. Attend court of hours meetings as required. • Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary (attend court and tribunals as required). • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You are flexible and have excellent peoples' skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact: Glenda Omogbai - <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Team Leader - Homeless Centre Permanent Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.50 hours per week Birmingham is attracting much publicity right now and we are keen to ensure continued service delivery to our citizens and successful decision-making - that's why we need people like you to join us in essential frontline delivery roles. An exciting opportunity has arisen to become part of the the Homeless Centre Team, providing supported accommodation to vulnerable families who are homeless. The core work of the Team is ensuring that families are provided with the relevant support to assist them in securing permanent accommodation, ensuring residents adhere to the term and conditions on their licence agreements and ensuring the buildings meet and maintain health and safety standards. In addition to supervising staff, you will provide technical support that meets with legal and service requirements, deputise for the service manager and review contractors' performance. There may be occasions where you will carry out the duties of your staff to ensure service continuity. The role involves shift working covering from 8 am to 8 pm Monday to Friday Personal strengths and values are more important than past experience, as we offer full training and plenty of support. We look for compassionate, empathic people with good customer service and communication skills. Happy dealing with a diverse range of people, including some with vulnerabilities and multiple complex needs, you'll be good at building trust and rapport. Basic IT skills are important as we'll ask you to write up brief case notes and work out simple budgets for others to use; that's why we ask you to complete a simple work-based activity at interview. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. For any informal enquires please contact: Suzanne Morris - <a href="mailto:suzanne.morris@birmingham.gov.uk" target="_blank">suzanne.morris@birmingham.gov.uk</a> If you do not attach your Supporting Statement, your application will not be considered. We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Interviews for this post will take place face to face. Shortlisted candidates will be provided with further information. Ref: BCC2638 Closing date: 12th December 2024 23:59 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Team Leader - Homeless Centre

Job summary The Estates Coordinator will be responsible for the co-ordination of in-house/outsourced services in a facilities service provision across a portfolio of properties. Planning and co-ordination of activities in a portfolio of properties including managing tenant liaison, chair meetings, briefings, or training sessions. Reviewing actions and ensure timely updates are provided to customers on any issues. Respond appropriately to issues as they arise, ensuring work is delivered within agreed Service Main duties of the job Supporting the Senior Estates Manager, the purpose of this role is to ensure that local site services meet the needs of colleagues, patients, and visitors within NHS Property Services premises in accordance with policies and procedures, legislation, and statutory requirements. About us We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. Job description Job responsibilities We have a fantastic opportunity for an Estates Coordinator to join our team based in Northamptonshire area. This role is a hybrid role looking after 21 sites in Kettering, Northampton, Corby. However, the colleague will need to be able to go to site at any given moment as this role can be quite reactive. This is a hybrid flexible role, working from sites, home and office hubs. This is a full time, permanent position. The salary on offer would be £30,000 per annum with a £3000 car allowance. The working hours will be 08:30am - 16:30pm, Monday to Friday, however this will also include flexible working. A driving licence is required. About the role: Supporting the Senior Estates Manager, the purpose of this role is to ensure that local site services meet the needs of colleagues, patients, and visitors within NHS Property Services premises in accordance with policies and procedures, legislation, and statutory requirements. The Estates Coordinator will be responsible for the co-ordination of in-house/outsourced services in a facilities service provision across a portfolio of properties. Planning and co-ordination of activities in a portfolio of properties including managing tenant liaison, chair meetings, briefings, or training sessions. Reviewing actions and ensure timely updates are provided to customers on any issues. Respond appropriately to issues as they arise, ensuring work is delivered within agreed Service Level Agreements (SLAs) What you will bring to the role: Knowledge of FM building compliance, Healthcare cleanliness standards Knowledge of achieving service delivery KPIs and associated targets Broad FM and Property experience Experience of Health and Safety Management and associated safe systems of work IOSH Managing Safely or relevant qualification in Facilities Management, Property Management or equivalent proven experience. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: <li>27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.</li><li>A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.</li><li>Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. </li><li>SMART Pension contribution into which the company will contribute up to 6%</li><li>A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.</li><li>We have a great Colleague Assistance Programme and offer support for all areas of life.</li> An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more. Job description Job responsibilities We have a fantastic opportunity for an Estates Coordinator to join our team based in Northamptonshire area. This role is a hybrid role looking after 21 sites in Kettering, Northampton, Corby. However, the colleague will need to be able to go to site at any given moment as this role can be quite reactive. This is a hybrid flexible role, working from sites, home and office hubs. This is a full time, permanent position. The salary on offer would be £30,000 per annum with a £3000 car allowance. The working hours will be 08:30am - 16:30pm, Monday to Friday, however this will also include flexible working. A driving licence is required. About the role: Supporting the Senior Estates Manager, the purpose of this role is to ensure that local site services meet the needs of colleagues, patients, and visitors within NHS Property Services premises in accordance with policies and procedures, legislation, and statutory requirements. The Estates Coordinator will be responsible for the co-ordination of in-house/outsourced services in a facilities service provision across a portfolio of properties. Planning and co-ordination of activities in a portfolio of properties including managing tenant liaison, chair meetings, briefings, or training sessions. Reviewing actions and ensure timely updates are provided to customers on any issues. Respond appropriately to issues as they arise, ensuring work is delivered within agreed Service Level Agreements (SLAs) What you will bring to the role: Knowledge of FM building compliance, Healthcare cleanliness standards Knowledge of achieving service delivery KPIs and associated targets Broad FM and Property experience Experience of Health and Safety Management and associated safe systems of work IOSH Managing Safely or relevant qualification in Facilities Management, Property Management or equivalent proven experience. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: <li>27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.</li><li>A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.</li><li>Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. </li><li>SMART Pension contribution into which the company will contribute up to 6%</li><li>A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.</li><li>We have a great Colleague Assistance Programme and offer support for all areas of life.</li> An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more. Person Specification Qualifications Essential <ul> <li>OSH Managing Safely or relevant </li> <li>qualification in Facilities Management, </li> <li>Property Management or equivalent </li> <li>proven experience. </li> </ul> Experience Essential <ul> <li>Broad FM and Property experience </li> <li>* Experience of Health and Safety Management </li> <li>and associated safe systems of wor</li> <li>* Experience of Health and Safety Management </li> <li>and associated safe systems of work</li> <li>* Ability to work as part of a team but also </li> <li>capable of working independently within </li> <li>appropriate Delivery guidelines</li> <li>* Demonstrable experience in dealing with </li> <li>Customers, Partners and the public and </li> <li>dealing with sensitive and confidential </li> <li>information</li> <li>* Experience of working with budgets </li> <li>* Experience of supplier management and </li> <li>dealing with challenging situations </li> <li>* Management and co-ordination of onsite </li> <li>contractor and suppliers (Pre, during &amp; post </li> <li>working activities)</li> </ul>Person Specification Qualifications Essential <ul> <li>OSH Managing Safely or relevant </li> <li>qualification in Facilities Management, </li> <li>Property Management or equivalent </li> <li>proven experience. </li> </ul> Experience Essential <ul> <li>Broad FM and Property experience </li> <li>* Experience of Health and Safety Management </li> <li>and associated safe systems of wor</li> <li>* Experience of Health and Safety Management </li> <li>and associated safe systems of work</li> <li>* Ability to work as part of a team but also </li> <li>capable of working independently within </li> <li>appropriate Delivery guidelines</li> <li>* Demonstrable experience in dealing with </li> <li>Customers, Partners and the public and </li> <li>dealing with sensitive and confidential </li> <li>information</li> <li>* Experience of working with budgets </li> <li>* Experience of supplier management and </li> <li>dealing with challenging situations </li> <li>* Management and co-ordination of onsite </li> <li>contractor and suppliers (Pre, during &amp; post </li> <li>working activities)</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Property Services Ltd Address Angel Street Northampton NN1 1ED Employer's website

Estates Coordinator

Salary Range: £28,000 - £30,000 gross per annum including car allowance, fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Southwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimizing disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the projects team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to own vehicle</li><li>Customer focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly-growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Job Description Job Title: Night Support Assistant Contract Type: Permanent Salary: £24,627 per annum, plus 10% night shift allowance Working Hours: Full Time 37.5 hours per week Working Pattern: 4 nights on 4 nights off Location: Old Tea Warehouse, High Wycombe If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Night Support Assistant This role is based at Old Tea Warehouse in High Wycombe. Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. Working collaboratively as part of a committed team to deliver an outstanding service during the night. You will assist the support team in putting customers first and empowering them to achieve their goals and aspirations which will include a range of tasks that contribute to the safe and effective delivery of the day-to-day service. About you We are looking for someone with: <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs including personal experience of homelessness, rough sleeping, mental health issues or substance misuse</li> <li>Experience of working in a team and communicating positively with other people </li> <li>Ability to organise tasks and plan accordingly whilst dealing with people</li> <li>Basic administrative and IT skills maintain records</li> <li>Experience of working with vulnerable and diverse customer groups or individuals with complex needs would be an advantage</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: <ul> <li>Assisting in the planning and delivery of a range of personalised support and move-on plans</li> <li>Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk</li> <li>Inspiring and motivating customers to meet agreed outcomes and develop life skills. </li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them</li> <li>Signposting customers to appropriate external support services, such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready', enabling successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income.</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals </li> <li>Empowering customers to move towards self-management of their medication by following Riverside's medication procedure</li> <li>Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform</li> <li>Assisting in the promotion of customer involvement and consultation</li> <li>Assisting with the delivery of a range of group work sessions</li></ul>Deliver a support service: <ul> <li>Support the delivery of the referral process for new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns</li> <li>Clean and prepare customer rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service</li> <li>Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately</li> <li>Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers</li> <li>Carry out day-to-day administration and operational duties</li> <li>Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking</li> <li>Assist in collating and submitting information returns on funding, health &amp; safety and performance</li> <li>Act as point of contact on the phone, reception and deal with a range of enquiries</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working in a team and communicating positively with other people </li> <li>Experience of being able to organise tasks and plan accordingly whilst dealing with people</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Able to use initiative and have confidence to make decisions</li> <li>Basic administrative and IT skills maintain records</li></ul>Desirable <ul> <li>Experience of working with vulnerable and diverse customer groups or individuals with complex needs</li> <li>Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse</li></ul>

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