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INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&amp;Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED Title: Supported Housing Officer Contract: Permanent, Full-Time Hours: 35 hours per week Persona: Agile Office Location: Stratford, London Scheme Location: Cornell Court, Saffron Waldon Salary: £32,188 to £35,593 per annum depending on experience Closing date for completed applications: 3 rd June 2025 at 11:59pm An exciting job opportunity has become available for a colleague to join us as a Supported Housing Officer within our Housing Management Team. You will be based at our scheme in Cornell Court which is a Later Life living service providing 24-hour support for people aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be providing frontline housing management for our vulnerable older customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management </li> <li> Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology. </li> <li> Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing. </li> <li> Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others. </li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. If you're driven by building strong relationships with customers, and supporting independence and wellbeing through meaningful engagement, we'd love to hear from you-apply today! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/" target="_blank">http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/</a>

Supported Housing Officer

Job summary An exciting opportunity has arisen for a hub manager for the BSMHFT Community Mental Health Team for Homeless People, Homeless Health Exchange Primary Care Team and the NHSE funded Mental Health Outreach Team for Rough Sleepers. All teams operate city wide to meet the needs of Homeless adults with enduring mental health problems and often substance misuse issues who require significant engagement due to their chaotic lifestyle. The teams work in partnership with other homeless commissioned statutory and third sector organisations for accommodation, housing and tenancy support, physical health care and substance use services. The CMHT is a small team whose CPN's work with a consultant psychiatrist to provide secondary care level mental health interventions with a focus on stabilisation of lifestyle, recovery and moving out of homelessness. The team working with rough sleepers has an engagement, assessment, referral and signposting case management role to manage mental health issues, in order to allow other agencies interventions to support the individual off the streets and start their journey away from street homelessness into a less chaotic and damaging lifestyle. Main duties of the job Demonstrate clear management responsibility, through ensuring high standards of care and that the smooth day-to-day running of these highly complex services are maintained to the highest level possible. Co-ordinate, manage and supervise the activities of all staff working within these teams to provide a highly visible presence in all clinical areas, leading and supervising practice and acting as a role model for professional issues including non-medical prescribing. To ensure effective use of clinical systems - this may entail training staff to input into BSMHFT and Primary Care providers' clinical systems. To ensure effective process and data is viable to monitor and report on the effectiveness of the services. Ensures that the day-to-day care provided within your teams meets the complex needs of the individual service users. Provide regular management and clinical supervision to all staff under sphere of responsibility. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Person Specification Essential Essential <ul> <li>Registered professional with up-to-date registration. Masters Degree in relevant subject (or working towards) or equivalent relevant experience. Further professional registration.</li> <li>Significant operational / team management and leadership experience. Experience of budgetary control and management. Experience of community nursing and or multiagency working.</li> <li>Communicates with people in a form and manner that is consistent with their level of understanding, culture, background and preferred means of communication.</li> </ul> Desirable <ul> <li>Quality Assurance or Management qualification.</li> <li>Experience of working with homeless people and other vulnerable groups.</li> </ul>Person Specification Essential Essential <ul> <li>Registered professional with up-to-date registration. Masters Degree in relevant subject (or working towards) or equivalent relevant experience. Further professional registration.</li> <li>Significant operational / team management and leadership experience. Experience of budgetary control and management. Experience of community nursing and or multiagency working.</li> <li>Communicates with people in a form and manner that is consistent with their level of understanding, culture, background and preferred means of communication.</li> </ul> Desirable <ul> <li>Quality Assurance or Management qualification.</li> <li>Experience of working with homeless people and other vulnerable groups.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust Address Attwood Green Health Centre, Bath Row Birmingham B15 1LZ Employer's website

Band 8a Clinical Services Manager Homeless & Rough Sleeper Teams

Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. Our charity runs specialist services for autistic people, people with learning disabilities, acquired brain injuries and complex needs. We work across Hampshire, South East England, London, Hertfordshire, East Anglia and Shropshire. We are pleased to offer an opportunity for a full time Tenancy Management Officer to join our well established Housing department. We are offering hybrid working and so the role will be based at our Sidcup office 2 days per week, as well as working from home. The role is Monday to Friday, 37 hours per week. As a Tenancy Management Officer you will provide our tenants with an excellent housing management service: Issuing tenancies, effective management and resolution of disputes, minimising rental arrears &amp; client debts and meeting our statutory and regulatory obligations when providing these services. You will also... <ul> <li>Ensure tenancies are in place and work with operational colleagues to ensure tenants are aware of the obligations these place upon them and the organisation.</li> <li>Provide assistance, advice and support to tenants and operational colleagues to address any tenancy disputes promptly and effectively.</li> <li>Monitor and maintain rent and charge records for tenants, working with operational colleagues and tenants to proactively address arrears.</li> <li>Provide monthly reports of arrears and bad debts to managers.</li> <li>Work closely with operational colleagues and other internal departments in the delivery of duties. Seeking out external support and clarification when necessary (e.g. legal advice) in the pursuance of duties.</li> <li>Support the annual review and setting of rents and charges for supported housing within the group, including negotiation with Housing Benefit teams.</li> <li>Ensure all new tenants are provided with a tenancy and supporting information, make relevant HB and welfare benefit claims, and accurately record detailed account of action taken on the rental systems</li> <li>Resolve tenancy disputes quickly and effectively</li> </ul>Our ideal candidate looks like this! <ul> <li>Previous experience in a similar role</li> <li>Hold a full UK driving licence with access to own vehicle for business use (mileage paid)</li> <li>Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges</li> <li>Experience in successfully reducing tenancy arrears and bad debts</li> <li>Understanding of tenancies and experience in successfully enforcing tenancy obligations</li> <li>Good understanding of housing management services and relevant housing legislation</li> <li>Understanding of supported housing and the housing and accommodation needs of people with complex needs</li> <li>Good IT skills including Office 365</li> <li>Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it</li> <li>Possess good organisation &amp; communication skills</li> <li>Be a supportive team player helping team to be their best</li> </ul>Please refer to the role profile for full requirements of responsibilities, experience, skills and knowledge needed to be considered for this role. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Benefits you can expect! <ul> <li>Flexible Working including working from home.</li> <li>Paid annual leave (pro rata).</li> <li>Access to high quality training that supports your career development.</li> <li>Free and confidential 24/7 access to the health portal and employee assistance programme.</li> <li>Contributory pension scheme with life assurance.</li> <li>Recommend a friend scheme.</li> <li>And more.</li> </ul>Why join us? We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. Don't miss out on this great opportunity - we are looking forward to hearing from you today! We reserve the right to close the advert earlier than stated.

Tenancy Management Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Rumsey House - Rochford, covering Rochford and surrounding areas £34,531 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 12 months We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 5 other Housing Officers. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Responsible for a patch consisting of general needs, homes for older people and affordable housing properties</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£34,531 per annum</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 11 June 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Community Manager Department: Social Location: London Contract type: Fixed-Term (6-months) Full Time/Part time: Full Time Reporting into: Social Strategy Lead About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury's, Argos, , Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. The Role: The Community Management team are a key part of the Ogilvy social team and help to make brands truly matter on social channels. We are the eyes, ears, and voice for global giants - creative, hungry digital natives who live in the feed and cut through the chaos of social. Through craft, we spark the right conversations, connecting our clients with the right people, at the right time, in the right place. In this role, you'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms. You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content - maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients. We're plugged into a 1,000-strong, fully integrated Ogilvy team, fuelled by a deep pool of shared knowledge and collaborative firepower. If that still sounds like somewhere you want to be, Key Responsibilities: Be the strategic social sleuth &amp; brand architect: Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, YouTube, TikTok &amp; beyond.Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments. Be a social management tool expert: Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management. Be the voice of the brand on social : Forge powerful internal &amp; client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments. Measurement and effectiveness: What's working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results - community specific data. Understand the benefits of a test &amp; learn strategy can create testing hypothesis. Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail - one emoji can be the difference between the best comment you've ever read to a full blown crisis. Understand what flies on social for brands, what is over the mark and how to deal with it. BONUS: Bringing impactful ideas to life through content creation: Develop, produce, and distribute engaging, impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround, phone-shot content that aligns with the brand's aesthetic and messaging. Proficiency in mobile content creation and editing software is essential. Requirements: <ul><li>Experience managing social media accounts and building online communities. </li></ul><ul><li>Experience creating, scheduling, publishing content to social channels and highly proficient using software like Sprinklr, Meta and TikTok Ads Manager Tools. </li></ul><ul><li>Experience concepting, filming and posting content to social media platforms is a bonus. </li></ul><ul><li>Detail-oriented with strong written and verbal communication skills. Organized, analytical and excellent time management skills with a proven ability to manage multiple projects in a fast-paced environment. </li></ul><ul><li>Willingness to take on new challenges and learn, constantly pushing the creative work to be best in class for social. </li></ul><ul><li>Natural and effective collaborator, working effectively and seamlessly amongst an integrated agency team and comfortable and confident liaising directly with clients. </li></ul><ul><li>A social media native, fluent in the digital landscape, inherent understanding of what works on social, blending left-brain analytical smarts with right-brain creative power. </li></ul><ul><li>Stays up to date with social media innovations and leverages them to create great work. </li></ul><ul><li>Proven experience developing impactful social content strategies across diverse sectors. </li></ul><ul><li>Ability to independently manage multiple priorities in a fast paced and deadline driven environment. </li></ul>How we help you Thrive: <ul><li>25 days annual leave + 1 Volunteer Day </li></ul><ul><li>Bupa Healthcare </li></ul><ul><li>Enhanced Maternity, Adoption and Shared Parental Leave </li></ul><ul><li>We have a Flexible Working Model with core working hours: 10am - 4pm </li></ul><ul><li>A 1.5:1 Matching Pension Structure </li></ul><ul><li>Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year </li></ul><ul><li>Season Ticket Loan and Cycle to Work Scheme </li><li>Life Assurance</li></ul>Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they're here, for them to want to stay with us, grow their career, and to feel they belong with us. We are an equal opportunity employer and we're committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible. We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments. If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

Community Manager

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

Job title: Housing Officer (Leeds Housing Options) Hours: 37 Salary: C3 £31,067 - £32,654 Contract: Permanent Location: Kirkstall Brewery/Leeds housing Options Merrion House The Housing Officer (LHO) post will support the running of temporary accommodation projects. This will primarily be in relation to the new provision opening at Kirkstall Brewery. As a Housing Officer you'll provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Housing Officer, you will bring to the role: <ul> <li> Ability to community effectively and influence customers and deliver an efficient customer focused service </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Knowledge of current social Housing, and issues affecting the sector. </li> </ul>About the role The post will be to support the management of our temporary accommodation. This will primarily focus on the set up and support of a new provision at Kirkstall brewery for homeless families. The Housing Officer maintains excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Officer will need to display excellent communication, and resilience and have a passion for supporting customers and communities. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Caroline Poskitt 0113 3789621 A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve. To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services. Principal Responsibilities: <ul> <li> To take ownership and responsibility for the social and physical environment of a defined geographical service area. </li> <li> To ensure that the estate environment is maintained to a high standard. </li> <li> To be responsible for the achievement of performance targets within a defined geographical area. </li> <li> To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits. </li> <li> To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities. </li> <li> To enforce tenancy conditions where appropriate. </li> <li> Supervise and manage staff as required </li> <li> Provide appropriate advice and support to customers. </li> <li> To ensure the Councils safeguarding procedures are followed where appropriate. </li> <li> To actively develop and promote tenant engagement and involvement through a variety of different approaches. </li> <li> To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area. </li> <li> To work within Council policies and procedures including data protection and financial regulations. </li> <li> To ensure the Council's health and safety policies and legal requirements are adhered to. </li> <li> To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice. </li> <li> To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity </li> <li> Promote and deliver the priorities, values and objectives of Leeds City Council at all times </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade </li> <li> Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills </li> <li> Improve own practice through observation, evaluation, discussion with colleagues and development programmes. </li> <li> To work collaboratively with colleagues, knowing when to seek help and advice. </li> <li> Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested. </li> <li> Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures. </li> </ul>The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Qualifications and Knowledge <ul> <li> Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities. </li> <li> Knowledge of current housing issues, legislation, policies and local strategies and initiatives. </li> <li> Awareness of customer engagement opportunities, enabling customers to help design and evaluate services. </li> <li> A good understanding of equality issues in the day to day delivery of services. </li> <li> Knowledge of the Council's Allocations and Lettings procedures. </li> <li> Knowledge of effective income management practices. </li> <li> Knowledge of effective anti-social behaviour remedies and best practice. </li> <li> Awareness of how social and environmental conditions affect quality of life. </li> </ul>Specific Skills and Competencies <ul> <li> To be able to communicate effectively with customers, colleagues, elected members and all other partners </li> <li> Able to supervise and manage colleagues </li> <li> Able to use a wide range of communication tools appropriate to the customers preferred method. </li> <li> Able to show empathy, act tactfully and sympathetically with customers over a range of issues </li> <li> Able to manage competing demands and priorities to meet deadlines. </li> <li> Able to make objective decisions in the interests of achieving local priorities. </li> <li> Able to input, maintain and retrieve information accurately from a variety of sources. </li> <li> Able to objectively investigate and clearly report (in writing or verbally) on a range of issues. </li> <li> To work within budgets. </li> <li> Able to adapt behaviours to achieve positive outcomes </li> </ul>Experience <ul> <li> Experience of working with other agencies to achieve positive outcomes for customers. </li> <li> Experience of supervising colleagues </li> <li> Experience of taking and responding to a broad range of customer enquiries. </li> <li> Experience of playing a key role within a community. </li> <li> Experience of the working with the public. </li> <li> Experience of working to deadlines and adapting to competing priorities </li> <li> Experience of working in a busy customer focused team. </li> <li> Experience of working with a range of computer software packages including Microsoft Office </li> </ul> Behavioural and other Characteristics required <ul> <li> Committed to continuous improvement. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development </li> <li> Able to effectively promote and market the service. </li> <li> Able to demonstrate an understanding of and a belief in the Council's Community Hub Agenda </li> <li> Understand and embrace Leeds City Council Values and Behaviours and codes of conduct </li> <li> Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health &amp; Wellbeing, Inclusive Growth and Zero Carbon </li> <li> Able to understand and observe Leeds City Council policies and procedures. </li> <li> Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing </li> <li> Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person </li> <li> The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Job title: Housing Manager Salary: PO2 £38,626 - £41,511 Hours: 37 Full Time Contract: Permanent Location: Primary hub will be Kirkstall Brewery location &amp; LHO Merrion House This role will sit within Leeds Housing Options, managing temporary accommodation provisions. Specifically, this will be leading on management of the new temporary accommodation provision at Kirkstall Brewery but will also involve other services that are being procured as well as managing related staff and our Housing Support team. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Housing Manager, you will bring to the role: <ul> <li> Ability to community effectively and influence customers and stakeholders. </li> <li> Relevant degree level qualification or equivalent experience of managing in a Housing context. Is this mandatory </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Knowledge of current social Housing, and issues affecting the sector. </li> <li> Experience of developing effective working relationships with resident and ward members to achieve defined outcomes. </li> </ul>About the role The Housing Manager will lead a team overseeing the running of Council managed temporary accommodation sites. This will primarily be focussing on the new Kirkstall Brewery site so will involve managing support needs of residents, rent recovery and throughput into longer term accommodation. The role will also manage staff that will support the management of the site. In addition, the role will oversee management of the housing support team for the council so will have wider links across the city to area teams. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Manager will need to display excellent communication, and resilience and have a passion for supporting staff customers and communities. As our next Housing Manager, you'll provide leadership to ensure that your teams deliver on the council's core values and improve the lives of residents of the Leeds City Council area. Help develop you team's skills and ensure they deliver on all key performance indicators. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Caroline Poskitt 0113 3789621 A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job purpose To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement. <ul> <li> To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing </li> <li> To contribute toward management and delivery of partnership working on behalf of housing services citywide. </li> <li> To manage and develop staff to deliver key council priorities and continuously improve the offer to customers. </li> <li> To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations. </li> <li> To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally. </li> <li> To manage and monitor budgets, risks and associated audit activities. </li> <li> To contribute to and deliver service improvement plans. </li> <li> To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement &amp; review. </li> <li> To contribute to, review and improve policies and strategies in line with current legislation and best practice. </li> <li> To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners. </li> <li> To display a high degree of self-motivation, commitment and time management. </li> <li> A commitment to initiate and drive culture change to deliver focussed and continuously improving services. </li> <li> To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes. </li> <li> To contribute towards corporate projects and initiatives. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills. </li> <li> Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes. </li> <li> Work collaboratively with colleagues, knowing when to seek help and advice. </li> <li> Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested. </li> <li> Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures. </li> </ul>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. Qualifications Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context. Personal Specification Method of assessment will be through one or more of the following application form, test, interview, and certificate. Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Skills required <ul> <li> Able to work flexibly across different work locations and areas as appropriate. </li> <li> Able to communicate effectively with and influence customers and stakeholders </li> <li> Ability to lead, motivate and empower staff to achieve positive outcomes. </li> <li> Able to develop innovative solutions to varied and complex problems </li> <li> Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents. </li> <li> Ability to analyse and interpret complex information. </li> <li> Ability to write concise reports, deliver presentations and chair meetings. </li> <li> Able to use a range of IT systems, including Microsoft applications </li> <li> Ability to manage and delegate resources effectively. </li> <li> Ability to manage a variety of long term projects </li> <li> Ability to manage conflicting priorities and adapt to changing circumstances . </li> </ul>Knowledge required <ul> <li> Relevant degree level qualification or equivalent experience of managing in a housing context. </li> <li> Detailed understanding of the functions of a comprehensive housing management service. </li> <li> Comprehensive knowledge of Landlord's statutory responsibilities. </li> <li> Knowledge of current social housing and issues affecting the sector. </li> <li> Detailed knowledge of current housing legislation and policies. </li> <li> An understanding of key stakeholders, partners and third sector organisations. </li> </ul>Experience required <ul> <li> Recent experience of managing teams in a housing related context including motivation and staff development. </li> <li> Experience of managing varied and complex projects </li> <li> Experience of managing resources within defined budgets. </li> <li> Experience of developing effective working relationships with residents and members to achieve defined outcomes. </li> <li> Experience of using performance information to deliver excellent operational outcomes. </li> <li> Experience of challenging inappropriate behaviour. </li> </ul>Behavioural and other Characteristics required <ul> <li> Committed to continuous improvement. </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee's responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development </li> <li> Understand and embrace our values, behaviours and codes of conduct. </li> </ul>Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates. Knowledge required <ul> <li> Membership of a relevant professional body. </li> </ul>Experience required <ul> <li> Working with and consulting with trade unions. </li> <li> Experience of working within a political environment. </li> <li> Experience of managing competing priorities and adapting to changing circumstances </li> <li> Experience of undertaking complex service reviews. </li> </ul>

Housing Manager

About Us Job Title: Deputy Homelessness Prevention &amp; Solutions Manager Salary Grade: £44,773 - £54,254 per annum Permanent - Fulltime Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR The Prevention and Solutions Service in Wandsworth has expanded to meet the demand of homelessness which also reflects that Housing &amp; Homelessness are a key council priority. We are a Service that is committed to excellent Customer Care standards and meeting Legislative requirements. We are focused on early intervention to prevent homelessness, greater partnership working to provide tailored support as well as offering a wide range of housing options along with setting good practice and excellent Service standards. We are also enthusiastic and keen to invest in our staff through the delivery of extensive training and creative ways of learning for continuous development We are looking to employ a Prevention and Solutions Deputy Manager to effectively lead and manage a Team of Prevention and Solutions Officers to help support them to deliver tailored advice and support to clients who are homeless or about to be. You will support officers to prevent and relieve homelessness, as well as minimise the use of temporary accommodation for those who approach, whilst ensuring that the Council's statutory functions are carried out effectively in accordance with legislation, guidance and policy. To be successful in this role you will need to <ul><li>Demonstrate how to prevent and alleviate homelessness by a range of housing options toolkit and adherence to the Homelessness Legislation. </li><li>Lead and manage a Team successfully and undertake casework supervision</li><li>Deliver upon set key performance indicators and utilise reports and data Dashboards effectively for monitoring purposes. </li><li>Work collaboratively internally as well as externally with key partners and organisations</li><li>Demonstrate a strong commitment to customer focus and participate in a frontline Duty rota in a busy Housing Customer Centre</li><li>Handle corporate complaints and members enquiries and embed in lessons learnt</li><li>To accurately update and record information</li></ul>Essential Qualifications, Skills and Experience <ul><li>You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options.</li><li>Have an ability to interpret and explain complex legislation and guidance</li><li>Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met. </li><li>You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people</li><li>You will need to have strong organisational skills and work well under pressure </li><li>You will need to have a vast experience of working with complex clients and understanding their needs as well as managing any risks</li><li>You will need to have strong IT literacy skills </li></ul>If you feel that you have the skills and experiences to conduct this role we would invite you to submit your application. Indicative Recruitment Timeline Closing Date: Sunday 08th June 2025 Shortlisting Date: W/C Monday 09th June 2025 Interview Date: W/C 23rd June 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Deputy Manager Homelessness Prevention and Solutions

Full Time / 37 Hours Per Week / Fixed Term 12 Months due to funding Play a key role in making a difference to some of the most vulnerable people in the city. Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Working on the front line, you'll assist with the provision of a high-quality service to support people through the pathway into and out of council funded temporary accommodation. You'll work with customers who are homeless, or threatened with homelessness, and local landlords who are looking for advice, either face-to-face, or over the telephone. You'll provide support to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse, those being evicted, those who can no longer afford to pay their rent, and much more. Putting the customer needs at the heart of everything you do, you'll be proactive, compassionate, and professional, to offer the best ongoing support to those in need. You'll promote positive working relationships key stakeholders including providers of council funded temporary accommodation, local landlords and agents, as well as partner organisations. You'll need to be resilient, with a high level of maturity and the ability to manage in a very busy environment. You'll be able to deal with potentially stressful situations in a calm manner. With excellent interpersonal and listening skills, you'll be able to empathise with clients, and build a strong and trusting relationship. Join us and you'll find yourself working a supportive team who are passionate, dedicated, and dynamic - working incredibly hard to ensure everyone has a place to call home. You'll have the opportunity to work from home for a significant part of the week, and otherwise be based either in the office or work across the city as required. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying. This role is subject to an Enhanced DBS check. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. If you would like a chat about this post, please feel free to contact Shuaib Esmail via email <a href="mailto:shuaib.esmail@leicester.gov.uk" target="_blank">shuaib.esmail@leicester.gov.uk</a> Interviews / Assessments will take place week commencing 23rd of June

Homelessness Support Officer

Full time / 37 Hours Per Week / Permanent Are you an enthusiastic and resilient individual keen on providing an effective service to young people in the care of the Local Authority? Join us as a Residential Practitioner in one of our children's homes teams which play a key role in improving the lives of children and young people in Leicester. As a result of the planned expansion of our residential service, we are advertising for new posts as well as recruiting to current vacancies. We are currently recruiting for full time permanent Residential Practitioners who will provide care, guidance, and support to the young people with violent and challenging behaviours, disabilities and complex health care needs, and in appropriate cases, to work with their families or carers. We use Signs of Safety &amp; Success, the Secure Base and Lundy Model of Participation as frameworks of intervention to support sound social care practices and our work is underpinned by the principles of trauma informed practice. As an authority we are committed to addressing racial injustice both for the children and families we work with and across the workforce. We are committed to supporting your continual professional development and have a comprehensive training and development programme whatever the stage of your career. Working as a shift leader and key worker you will work in a team of 20 to 30 staff offering care, guidance and support to children and young people who are in the care of the Local Authority. You will be based in one of our children's homes, but you must be prepared to work in a range of locations within the community and across the service. In addition, you must be able to work to a shift rota (earlies, lates and weekends), 365 days per year, recognising that rotas may need to be altered to reflect the needs of the service, including undertaking sleeping in duties. What you'll be doing Day to day activities will include working with our looked after children and young people who may have low self-esteem or challenging behaviours. Considering the young people's cultural, racial, linguistic background, sexual orientation, religious persuasion, gender, disability, age and understanding. You will support their views and wishes, as well as those of their families and other people of importance to them. Working under the direction of the Team Manager and Assistant Managers, you will contribute to the day-to-day work of the home, by providing a safe and stimulating environment that offers care and structure that encourages appropriate social boundaries and is conducive to the total care of young people in which their emotional, social, spiritual, educational, leisure, health (including administering medication &amp; personal care) and physical needs are met. You will use your experience of recording observations, writing letters and reports on a variety of subjects being organised to suit a varied workload. Putting into practice your knowledge of legislation, e.g. Children Act 1989, Care Standards Act 2000, Children's Homes Regulations and Quality Standards 2015, safeguarding policies &amp; procedure as well as your knowledge of child development to ensure best practice and outcomes for all those who use our service. What you'll need As the ideal candidate you'll be expected to demonstrate previous experience in a residential setting with users with low self-esteem and/or challenging behaviours. An understanding of child development and providing practical care of young people is essential in this role. To succeed in this role, you must be flexible to ensure that the provision a of high-quality service that takes into account the diverse needs of young people &amp; staff. The role requires to use LCC IT systems therefore you must possess basic IT skills to include knowledge of using a variety of software packages including work processing, spread sheets and databases. You must possess a Level 3 Diploma for Residential Childcare, Level 3 Diploma for Children and Young People's Workforce (Social Care Pathway) or equivalent qualification or Social Work qualification (DIPSW, CQSW, CSS or equivalent). Under the Equality Act 2010, you must be aged 21 and over and upon being offered a post, we undertake an enhanced DBS check, qualifications and reference checks. Please note that Leicester City Council is unable to offer candidates from abroad sponsorship. So, if you are seeking this, we will not be able to progress your application. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Mike Evans on 0116 454 4501.

Residential Practitioner

Why Atrato? Atrato Group is a rapidly growing asset manager based in London, with huge potential for you to develop your experience and progress your career. We have built a market leading investment and advisory platform, offering investors access to differentiated, compelling asset backed investment opportunities. We strive to make Atrato a great place to work and to deliver best in class service to our clients and partners. We have a 'one team,' friendly corporate culture with open communication and genuine teamwork. We aim to be entrepreneurial and dynamic in our approach whilst being disciplined and thorough in our decision making. We focus on creativity, optimism and original thinking and aim to develop, challenge and inspire others to make a positive impact.] Why are we hiring? The Atrato Group has been appointed as the Investment Adviser to a private UK real estate fund set up to invest in homes for the homeless. The Fund has suffered tenant, property and governance issues and Atrato have been appointed to stabilise the portfolio. The Fund owns 900+ properties with c. 6,000 lettable bed spaces. As newly appointed Investment Adviser to the Fund, Atrato's priority will be to identify the issues facing the Fund and work with to resolve the issues. It will be the responsibility of the Property Manager to manage the Fund's property portfolio dealing with its tenants and external property managers. The Fund aims to lease its properties on a variety of lease terms and as such the funds oversight and operation of its properties will depend on the occupier. The Fund has numerous historic issues and the candidate will need experience of gaining vacant possession and overseeing capital works projects. The Property Manager will be responsible for owning the relationships with external property managers, managing them within the confines of their KPIs, and responsible for reporting property management including property valuation inspections and the Fund's insurance policy. Core skills &amp; experience What must you have to be considered? <ul><li>Managing, or assisting in the management of, large residential portfolios (upwards of 100 properties)</li><li>Residential property disputes - evicting problem tenants, forfeiting/surrendering properties, reclaiming possession of properties, winding up tenants</li><li>Getting vacant possession of residential properties and experience of contentious evictions</li><li>Creating trackers and budgets and reporting to senior stakeholders</li><li>Implementing and working with brokers to manage portfolio insurance policies</li><li>Good at managing time and organising extensive inspection programmes</li><li>Willingness to work on a broad range of property matters, working as a team to problem solve a large portfolio</li><li>Ideally having previously worked at a large, recognised UK property firm and/or social housing experience</li><li>IT Literate, with an in-depth knowledge of full Microsoft office suite of programmes. Ability to manage and manipulate large amounts of data in excel and apply critical and strategic thinking to present information</li><li>Commercial mindset and experience</li><li>Competent technician and comfortable working with minimal supervision</li><li>Excellent written, verbal and interpersonal skills, the ability to build relationships is key</li><li>A confident, professional and pragmatic approach to all duties with clear communication skills and the ability to negotiate</li><li>Ability to think strategically and use insight to make logical recommendations</li><li>Ability to work in a team, values diversity.</li><li>Positive/flexible attitude and a willingness to learn</li><li>Initiative - use judgement and reasoning in order to propose solutions to problems</li><li>A quick thinker who can adapt to changing work demands with ability to stay clam under pressure</li><li>Ability to work on multiple projects at the same time and to deadlines</li><li>Attention to detail</li><li>An up-to-date knowledge of the commercial property market and the wider political sphere of influence, seeks out opportunities to learn.</li></ul>Additional skills &amp; experience What make a candidate stand out? <ul><li>Residential property management experience</li><li>Managing /inputting into portfolio insurance portfolios</li><li>Social housing experience</li><li>Any experience in the UK private fund space</li><li>Any experience of litigation within the UK investment space</li><li>Interaction with the FCA</li></ul>Remuneration &amp; Benefits <ul><li>Competitive salary</li><li>Up to 25% bonus potential</li><li>Private Medical Insurance</li><li>28 days holiday, plus Bank Holidays</li><li>Pension contributions up to 10% employee 8% employer</li><li>4 x salary Life Insurance</li><li>Electric car salary sacrifice scheme</li><li>Cycle salary sacrifice scheme</li></ul>

Property Manager, Social Housing

The role Supported Housing Assistant £27,441 To be part of a small and highly experienced team providing a high quality housing management service to supported housing customers in Metropolitan Thames Valley owned/managed properties in Central and North London, Monday- Friday 0900-1730. Our team is growing due to winning a number of new Care &amp; Support contracts. For the right candidates this role will equip you with a wide range of skills and knowledge to help launch a career in housing. The role is varied and tasks will include health &amp; safety checks, void inspections, tenancy sign-ups, and regular face-to-face contact with a range of customers. There is a mix of office-based tasks and scheme visits, with some opportunities to work from home. We work in partnership with other teams across MTVH, as well as external organisations providing support. You will be provided with a range of training to help you grow your knowledge and professional skills, with access to support and mentoring to put you on the path to a fulfilling career in housing. What you'll need to succeed<ul><li>Previous experience of working with adults with support needs is essential, combined with a passion for making a real difference to the lives of vulnerable people.</li></ul><ul><li>You'll need good IT skills, including Microsoft Office, to help you manage your workload and make full use of our comprehensive range of resources.</li></ul><ul><li>An ability to provide advice and practical assistance to customers in order to sustain their tenancies, including rent arrears, budgeting, utilities, personal and home safety and access to appropriate services.</li></ul>At MTVH we care about what we do and dare to think differently in our approach, we are therefore seeking individuals with drive and ambition to deliver excellent service. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced DBS check, once an offer of employment is made. A new check will be completed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Supported Housing Assistant

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Walsall Full-Time Hours: 37.5 per week Full-Time Salary Range: £27,861.26 - £32,002.25 (based on full time hours, pro rata for part time) * Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 10/6/2025 Closing Date 2/6/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Victoria White | <a href="mailto:victoria.white@cgl.org.uk" target="_blank">victoria.white@cgl.org.uk</a> | 07423122021 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we're looking for! Job Role: Residential Night Concierge (Supported Housing) Salary: £19,728 per year Hours: 4 on 4 off, 7 PM - 3 AM Contract type: Permanent Location: Bath Additional information: <ul><li>This role involves weekend and bank holiday working, working on a 4 on 4 of basis</li><li>Please note that the shifts and hours are waking nightshifts that require individuals to be aware and alert throughout the duration</li></ul>The Role: As a Residential Night Concierge, you'll be the overnight and weekend on-site presence at Julian House's supported accommodations. Working independently, you'll ensure the safety and security of both the building and its residents while fostering positive relationships with neighbours and the community. Responsibilities include: <ul><li>Maintaining the safety and security of the buildings and the facilities through routine property checks</li><li>Be the first point of contact for the 'on-call' support worker</li><li>Maintain a full and accurate log of events during the shift </li><li>Actively ensure the security of the building, monitoring CCTV and patrolling at regular intervals through the evening and night </li><li>In the absence of cleaning staff, carry out any cleaning duties of the common areas</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities Qualifications / Requirements: <ul><li>Experience in a similar overnight role is preferred but not required as full training and induction will be given</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing-related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Residential Night Concierge (Supported Housing)

The Vacancy FULL TIME - 37hrs - 4 x Vacancies BCP Housing First supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home. Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

Job Description Home Ownership Officer Permanent Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused leasehold management service, and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversees the management of over 6,500 leaseholders and 59,000 Council tenants. We are looking for a dedicated individual who can take responsibility for the effective delivery of the Home Ownership Service. As a Home Ownership Officer, you will be responsible for Home Sales, Services Charges, Major Works consultation and S20, RTB, Arrears, Estate Management, line management, customer enquiries, complaints, and ensure compliance with statutory timescales and legislation. The successful candidate will need to demonstrate a strong track record of effectively managing a variety of tasks whilst maintaining service standards and remaining customer focused. The successful candidate must have strong IT skills, including proficiency in Microsoft Word, Excel and Outlook and possess excellent communication skills, both orally and in writing. The ability to work accurately with data and written communication and possess experience in using and maintaining in-house office systems with a drive to improve operational processes and create efficiencies for the team. The successful candidate will be expected to assist and support the implementation of new or amended working procedures and have knowledge of current RTB legislation and the Landlord and Tenant Act, whilst keeping up to date on legislative changes. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. For any informal enquires please contact: Lia Tomlinson via email on <a href="mailto:Lia.M.Tomlinson@birmingham.gov.uk" target="_blank">Lia.M.Tomlinson@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Home Ownership Officer

Job Title Home Ownership Officer Head Office Location: Brindley Place, Birmingham Job Location: flexible office location Salary - £33,400-£41,800 + £750 Car Allowance per annum Contract type - Permanent Working hours - Full Time (37 per week) About the role Duties will include (but are not limited to) review of leases, managing valuation disputes, arranging deeds of variation, resolving complex staircasing cases. You will also provide support to our Leasehold customers who wish to extend the terms of their leases or vary the terms of their lease. You will be responsible for the management of leasehold and shared ownership stock across GreenSquareAccord, providing an end-to-end customer facing service; duties include (but not limited to): management of customer and third-party queries, resales, lease extensions, lease, and tenancy breaches, S20. You will deliver a strong commitment to customer service and overall service excellence. Your role will be to ensure customers and properties are managed in accordance with current legislation, regulation, and lease agreement. You will ensure the organisation`s best interests are protected when liaising with managing agents and other external bodies. You will be providing specialist advice and support around leasehold management to colleagues across GreenSquareAccord. You will be able to own and manage projects and complex legal matters within the Home Ownership portfolio, working with internal colleagues, customers and external bodies to resolve them. You will be prepared to travel and work across GSA`s whole area of operation. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. You will have good working knowledge of relevant leasehold, service charge and housing legislation; to include Commonhold and Leasehold Reform Act 2002. You must have the ability to interpret residential and commercial leases, management, and service level agreements. You will be flexible, and customer focussed - providing help and support to customers who wish to staircase. You will be able to demonstrable record of delivering excellent customer service. You will have experience of resident consultation. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Supported Housing Officer Circa £25,373 per annum depending on skills and experience 37 hours per week 7% employer pension contribution, 25 days annual leave plus bank holidays ABOUT LAUNCHPAD Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a stable place to live or are at risk of losing their home. Founded as a soup kitchen in 1979 by students at the University of Reading, the charity now provides a holistic service that works in three ways - we prevent homelessness, provide homes and rebuild lives. THE ROLE Launchpad provides supported housing for six to twelve months. During this time your client works through a personalized support plan so you will need an innovative and dynamic approach to support and a passion for positive outcomes. As a Supported Housing Officer you will work with clients with complex needs with a view to assisting them to gain independent living skills that enable them to sustain a tenancy and move forward with their lives. You will manage a case load of clients taking a person-centred approach, supporting them to work towards independence, whilst you also work collaboratively with partner agencies to reach positive outcomes. You will also provide resettlement support for your case load when clients move on into independent living. We are looking for a candidate who is: <ul><li>Professional, approachable, confident and empathetic whilst maintaining appropriate boundaries</li><li>Able to manage own caseload of clients and produce support plans and risk assessments</li><li>Resilient to deal with challenging people and maintain motivation levels</li><li>Experienced in working with vulnerable people </li><li>Experience in support and housing (desirable)</li><li>Knowledgeable about basic IT software (Word, Excel and Outlook)</li></ul>Please follow the link to apply: Supported Housing Officer The closing date for applications is Friday 6th June. Interviews will be taking place after the closing date. Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce - and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the application, recruitment or selection procedure, please contact our HR team.

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82553 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Arundel Court Scheme 3 days a week. The remainder is mobile, covering South East &amp; East London 2 days. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 1st June at 23:59pm About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Salary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible)We are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team and you will be responsible for the licensing of houses in multiple occupation as well as undertaking programmed and reactive inspections including compliance visits to rented properties in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: 30 June 2025 (Noon)Interviews: week commencing 14 July 2025Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.&nbsp;Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.&nbsp;Working towards equal opportunitiesStrictly No Agencies

Housing Standards Officer or Senior Housing Standards Officer

Housing &amp; Support Officer - Sutton &amp; Epsom Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £17,351.00 pa (FTE £26,750 per annum) plus benefits Location - Sutton &amp; Epsom Team based in Wallington Part time - 24 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email <a href="mailto:alevy@transformhousing.org.uk" target="_blank">alevy@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

Why Atrato? Atrato Group is a rapidly growing asset manager based in London, with huge potential for you to develop your experience and progress your career. We have built a market leading investment and advisory platform, offering investors access to differentiated, compelling asset backed investment opportunities. We strive to make Atrato a great place to work and to deliver best in class service to our clients and partners. We have a 'one team,' friendly corporate culture with open communication and genuine teamwork. We aim to be entrepreneurial and dynamic in our approach whilst being disciplined and thorough in our decision making. We focus on creativity, optimism and original thinking and aim to develop, challenge and inspire others to make a positive impact.] Why are we hiring? The Atrato Group has been appointed as the Investment Adviser to a private UK real estate fund set up to invest in homes for the homeless. The Fund has suffered tenant, property and governance issues and Atrato have been appointed to stabilise the portfolio. The Fund owns 900+ properties with c. 6,000 lettable bed spaces. As newly appointed Investment Adviser to the Fund, Atrato's priority will be to identify the issues facing the Fund and work with to resolve the issues. It will be the responsibility of the Property Manager to manage the Fund's property portfolio dealing with its tenants and external property managers. The Fund aims to lease its properties on a variety of lease terms and as such the funds oversight and operation of its properties will depend on the occupier. The Fund has numerous historic issues and the candidate will need experience of gaining vacant possession and overseeing capital works projects. The Property Manager will be responsible for owning the relationships with external property managers, managing them within the confines of their KPIs, and responsible for reporting property management including property valuation inspections and the Fund's insurance policy. Responsibilities • Quarterly tenant KPI monitoring • Assisting the Senior Asset Manager with all asset management strategies • Ownership of the asset management tracking and reporting process • Securing vacant possession of properties that are occupied by private tenants • Collecting and reporting on tenant oversight data • Rolling property visit programme • Owning the fund's tenancy schedule • Input into preparation of property rectification business plans • Assisting with property triaging according to Atrato triage categories • Working with external property manager and contracts to enact rectification plans Core skills &amp; experience • 5 years+ real estate experience • Experience of residential asset management • Experience in reviewing and executing lease documentation • Ideally experience of working with Housing Associations / Registered Providers

Asset Management Associate - Social Housing

Accommodation Manager Sandford Holiday Park £42,848 Join our housekeeping team as a manager for a career with more shine! There's something special about creating unforgettable moments for people on holiday. As an Accommodation Manager at Parkdean Resorts, you'll be at the heart of the action, turning arrivals into smiles and making every guest feel right at home from the moment they step onto our park grounds. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme</li> <li>The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!</li> <li>You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. </li> <li>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.</li> <li>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.</li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing... <ul> <li>Hiring, welcoming, and training a top-notch cleaning team.</li> <li>Making sure you have the right number of cleaners trained to our required standards to consistently meet overall number of cleans, cleaning times, and cost per clean.</li> <li>Planning and executing weekly, monthly, and quarterly plans, developing the team through data analysis.</li> <li>Implement processes to improve performance, and manage various budgets, including laundry and consumables.</li> <li>Helping your team grow with on-going training and opportunities to level up their skills.</li> <li>Making sure your team has all the right tools and supplies to work efficiently and get the job done perfectly.</li> <li>Diving into guest feedback to find new ways to improve, then turning those great ideas into action for an even better stay.</li> <li>Keeping an eye on cleaning standards, spotting any areas that need a little extra sparkle, and working with your team to make sure everything shines! </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at <a href="mailto:stephanie.wood@parkdean-resorts.com" target="_blank">stephanie.wood@parkdean-resorts.com</a>

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