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ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Proven experience in managing site financials, including but not limited to budgeting, forecasting and financial analysis.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise, with a focus on ensuring time delivery of results in all facets of the role.</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Lived Experience Co-ordinator Housing Support Grant (HSG) evaluation About us Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. The Big Life group works to develop partnerships with communities, decision-makers, and services to widen opportunities, grow local assets and build resilience. Our services work with people on all areas of their life and help them with the things that matter most to them, working with them to remove all the obstacles to changing their life for the better. We help people see the skills and support they already have so they can build on it. This is known as working in the Big Life Way. What you'll be doing As a Housing Support Grant evaluation co-ordinator within our Liverpool Big Life service, you will focus on working with the Liverpool team to provide a first-class service to individuals that are accessing Housing Support Grant (HSG) services (The prehab service, the aftercare and move on service, the community support service and the lived experience workforce development service). You will recruit Experts by Experience e to work within a support team providing the opportunities for service users from the HSG projects to tell their stories and to research the effectiveness of these services. You will work within Liverpool Support Hub to give vulnerable adults a safe environment to get support and engage with activities. What we need from you <ul><li>Experience of working with individuals (1-2-1) in different settings to help them achieve their goals.</li><li>Experience of working with a range of agencies and organisations to develop effective working relationships.</li><li>Experience in one or more of the following fields: homelessness, addiction, mental health, physical health, employment, social inclusion.</li><li>Ability to manage a varied and complex workload effectively.</li><li>Ability to deal with and de-escalate difficult situations in a calm manner.</li><li>Personal resilience and flexible attitude in the face of difficulties.</li><li>You need an enhanced level DBS check for this role.</li></ul>What we will offer you in return <ul><li>A full-time contract (until 31 March 2025) with an annual salary of NJC Scale 14 - £27,344 (we would consider a job share of 16 hours) </li><li>25 days holiday, and 30 once you've been here five years</li><li>A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work, with a mixture of outdoor, mobile and lone work.</li><li>Ongoing personal and professional development through regular supervision</li><li>A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes and support.</li></ul>What next? If you're ready to make a difference and improve the lives of people facing a range of barriers and social issues including homelessness, then click apply and complete the short application process. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive and authentic workplace and would especially like to hear from applicants from Black, Asian and other racially marginalised communities. If you're excited about this role but your past experiences don't fit perfectly with every element of the job description, please don't let that put you off. You might be just the person we're looking for! The closing date for applications is: 6 June 2024 Applications received after this time will not be considered and CVs will not be accepted. Interviews dates TBC. If you need more support or for information in a different format, please contact <a href="mailto:sarah.evans@thebiglifegroup.com" target="_blank">sarah.evans@thebiglifegroup.com</a>

27 Jobs in Great Sankey, UK