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<ul><li>Housing_Officer_1985_-_Job_Description_and_Person_Specification</li></ul>Please apply online via the link provided. Closing date: Sunday 22 February 2026 Interview date: Tuesday 3 and Wednesday 4 March 2026 Starting Salary: £39,152 per annum - subject to satisfactory performance, you will receive an increment on 1 April each year until the top point of the pay scale for the role is reached. Please apply online via Winchester City Council's website. The Role: This is an exciting role within Winchester City Council's Landlord Services team. We are looking for an experienced, knowledgeable and enthusiastic individual to play a key role in delivering a customer focussed, high quality housing management service within our housing portfolio of 5000 general needs and sheltered housing properties. In this role, you will be one of 6 Housing Officers responsible for delivering housing management services to our customers within a designated patch in the Winchester district. This includes supporting customers signing up for their new tenancies, managing tenancy changes and enforcement, managing complex tenancy cases and cases of nuisance and anti-social behaviour, preparing and serving legal paperwork, representing the Council at Court, making appropriate referrals to tenancy support and sustainment and providing assistance with rent arrears and estate management when required. You will have a strong housing management background, evidenced ability to understand and meet customer needs whilst managing difficult conversations to ensure service providers are held to account for the services they provide to the vulnerable customers and communities we serve. What You'll Need to Succeed: It is essential that you have experience of working in housing management and can evidence your knowledge and understanding of housing law and regulatory obligations. The role of the Housing Officer will: <ul><li>Be the point of contact for customers on the patch, ensuring they receive timely advice, guidance and support to manage their homes and sustain their tenancies.</li><li>Provide effective management of secure and introductory tenancies for general needs and sheltered units in liaison with other Housing Officer teams (Income, Neighbourhoods Services, Tenancy Sustainment, Sheltered and Extra Care) and other Housing sections (Property Services, Rents, Allocations, Housing Options).</li><li>Carry out sign-ups and home visits for new tenants and mutual exchanges ensuring that all rights and responsibilities of the tenancy agreement are explained and understood. </li><li>Effectively manage requests for tenancy changes such as successions, assignments and joint to soles.</li><li>Provide assistance to tenants wishing to downsize or mutually exchange their tenancy. Oversee the process from receipt of application, liaising with both the tenants and other landlords, through to the sign up.</li><li>Ensure tenancies are conducted in a satisfactory manner and undertake tenancy visits to properties to ensure compliance with tenancy conditions.</li><li>Assist with collection of tenant information for tenant records, profiling, reviewing and determining housing services.</li><li>Ensure both the Council and tenants fulfil their obligations as set out in the Housing Acts, ASB Crime &amp; Policing Act and the tenancy agreement. </li><li>Pro-active management of all nuisance and anti-social behaviour (ASB) cases including neighbour nuisance, harassment, hate crime, domestic abuse, violence and illegal or immoral activity ensuring speedy resolution of issues using appropriate remedies in line with departmental policies and procedures.</li><li>Carry out risk assessments and manage complaints of ASB from inception through to case closure, ensuring all stages of case management are accurately recorded on the Orchard Housing System. Where escalation is required, work proactively with the ASB Officer to enable timely case reviews, handover and escalation.</li><li>Understand working practices of other organisations, for example Premises Closures and Community Protection Notices, and work alongside the ASB Officer in partnership with the Police to gather evidence to take appropriate action in such cases. </li><li>To maintain up to date knowledge of current relevant legislation (civil and criminal) and best practice in relation to anti-social behaviour and tenancy breaches. </li><li>Carry out interviews and prepare with accuracy notices, statements and other paperwork required for Court hearings, attending Court as necessary and giving evidence in support of possession proceeding when required. </li><li>Ensure that tenants who have difficulties sustaining their tenancies and/or paying their rent are offered appropriate advice, support and assistance. </li><li>Work closely with housing colleagues, the CAB, Social Services, Health and other specialist agencies to support vulnerable tenants to sustain their tenancies.</li><li>Proactively promote, facilitate and support tenant involvement.</li><li>Undertake a landlord liaison role with tenant groups, events and meetings providing information on all aspects of housing management services when required.</li></ul>Qualification requirements for the role: <ul><li>Professional Diploma in Housing or equivalent through relevant training/experience.</li><li>Current full Driving Licence.</li></ul>We offer an excellent package of benefits including: <ul><li>Hybrid-working (50% in the office, 50% at home - after first 3 weeks in office) </li><li>Employer paid health cash plan </li><li>Salary sacrifice scheme for cars and bikes </li><li>26 days annual leave per year rising to 33 days - dependent on length of service </li><li>13 days additional flexi leave per year (subject to operational requirements) </li><li>Option to buy up to 5 days additional annual leave </li><li>Free parking (during work hours) at any Winchester Park and Ride </li><li>Membership to the Local Government Pension Scheme </li><li>Discounts at a range of major high street brands and the two leisure centres in the district </li><li>Season Ticket loans </li><li>Excellent working environment </li><li>Support for continuous professional development </li></ul>If you are keen to make a difference in our communities, we would love to hear from you. Apply today to be part of a team making a difference to our customers every day. For an informal conversation about the role, please contact Jo Elliott, Area Housing Manager (Neighbourhood and Community) via email at <a href="mailto:jelliott@winchester.go.uk" target="_blank">jelliott@winchester.go.uk</a> or Sarah Turpitt, Area Housing Manager (Sheltered and Extra Care) via email at <a href="mailto:sturpitt@winchester.gov.uk" target="_blank">sturpitt@winchester.gov.uk</a>. Salary range <ul><li>£39,152 - £44,075 per year</li></ul>

Housing Officer 1985

Job Title: Tenancy Manager Location: The Meadows, Camberley Brand: LRG Salary: £25,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm After successful completion of the probation period, we offer 2 days working from home. About LRG: LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul><li>You'll be expected to provide excellent levels of both telephone and written communication.</li><li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li><li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li><li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li><li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li><li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li><li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li><li>To maintain high levels of communication to internal and external customers</li><li>To act as a consistent contact point for our non managed clients</li></ul>What are we looking for: <ul><li>Excellent communication, written and verbal</li><li>Professional telephone manner</li><li>Organisational skills, time management and attention to detail</li></ul>What we can offer you: <ul><li>Proven track record for career growth and advancement within the company</li><li>Market leading training and ongoing professional development</li><li>Access to a diverse portfolio of properties</li><li>Supportive and collaborative team environment</li></ul>Benefits: <ul><li>Competitive base salary and additional incentives</li><li>Quarterly and yearly awards</li><li>Salary sacrifice pension scheme</li><li>Generous Holiday allowance, increasing by 1 day per year based on service</li><li>Excellent Parental leave and newly introduced Fertility policy</li><li>Staff discounts</li></ul>LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Tenancy/Property Management Locations Camberley HQ, United Kingdom Employment type Full-time Driving Licence Required No

Tenancy Manager

At Heckfield we prepare food and drink that celebrates simplicity, the seasons, and a sense of place. When the sun sets, the Moon bar and House comes to life. With drinks and infusions made with the freshest ingredients, the house is the most intimate of meeting places. We also celebrate anything that comes from our land as well as a strong zero-waste drive to send our team and our guests on a journey of educations and discovery. We are currently looking for an Assistant House Manager to join our House Team. Position responsibilities include but are not limited to: <ul> <li>Manage and co-ordinate the day-to-day house operations.</li> <li>Check Booking Sheets for confirmed and unconfirmed lunch and dinner shift to ensure all guest requests are met.</li> <li>Ensure house and bars are set-up and closed to the required standard.</li> <li>Inspect any deliveries to ensure stock is present, correct and undamaged.</li> <li>Interact with guests to obtain feedback on product quality and service levels. </li> <li>Respond to and handle guest problems and complaints. </li> <li>Check menus daily with the Kitchen and ensure those in circulation are correct, along with correct allergen information.</li> <li>Train, nurture and inspire the team by being positive and forward thinking.</li> <li>Hosting informative shift briefings and menu meetings.</li></ul>Benefits: Salary £35,227.50 PA <ul> <li>Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours) after probation is passed</li> </ul> <ul> <li>Increased holiday allowance</li> </ul> <ul> <li>Vitality healthcare cover</li> </ul> <ul> <li>Employee assistance programme</li> </ul> <ul> <li>Life assurance scheme (from day one, covering up to 2x your annual salary)</li> </ul> <ul> <li>50% F&amp;B discount when dining in our restaurants</li> </ul> <ul> <li>Company sick pay</li> </ul> <ul> <li>Enhanced maternity pay</li> </ul> <ul> <li>Enhanced paternity pay</li> </ul> <ul> <li>Recruit a Friend bonus (£1000)</li> </ul> <ul> <li>Monthly employee recognition scheme</li> </ul> <ul> <li>Annual employee parties</li> </ul> <ul> <li>Free staff meals</li> </ul> <ul> <li>Daily briefings with the team, including food tasting - opportunities to work with the Home Farm</li> </ul> <ul> <li>50% discount on Wildsmith Skin products</li> </ul> <ul> <li>Heckfield Plus - online discounts</li> </ul> <ul> <li>New baby gift</li> </ul> <ul> <li>Christmas gift</li> </ul>At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.

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