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£38,800 pa + benefits&nbsp;Houghton Regis&nbsp;LU5 5UZDo you have experience of managing caseloads of medium and high risk anti-social behaviour cases? Have you developed and maintained expert knowledge of ASB prevention and collaborated with key external partners through creating effective relationships, (including Police and Local Authorities) to resolve local community safety issues?If so, you could be the next Community Safety Specialist here at Peabody. You’ll manage a full range of community safety casework, ensuring Peabody’s Community Safety Service is delivered within agreed timeframes, collaborating with internal and external partners to ensure compliance with all necessary protocols, keeping accurate records and maintaining risk assessments. You’ll engage with Peabody’s internal and external legal teams on complex cases, preparing documentation and where needed representing Peabody at Court and external meetings.You’ll provide our Neighbourhood Managers with advice, support and all necessary tools and tactics to remedy cases with a key focus on prevention, intervention, and enforcement when necessary. To be successful in this role, you’ll work in the office one per week, and the rest of the week is spent between working from home and visiting estates/areas you work in. You will cover a patch spanning Luton and Central Bedfordshire.&nbsp;You’ll collaborate with colleagues in our Customer Services and Communities team to identify support needs, accessing relevant agencies for both victims and perpetrators of anti-social behaviour, completing referrals to mediation and other support services as appropriate.*This job is being advertised as Anti-Social Behaviour Officer but on appointment your job title will be Community Safety Specialist.Could it be you?To be a success in this role, you’re:<ul><li>experienced in working in community safety or ASB teams.</li><li>Experienced in working with survivors of domestic abuse. </li><li>knowledgeable of key issues and able to provide effective solutions.</li><li>knowledgeable of relevant ASB legislation and community safety solutions.</li><li>a strong communicator with excellent interpersonal skills</li><li>confident in your ability to influence and negotiate, and have a track record of building effective partnerships with external agencies</li><li>experienced in a proactive, innovative, and solutions-focused approach to resolving community safety issues, showcasing problem-solving skills and efficient customer and neighbourhood support</li></ul>​This role will require a basic&nbsp;DBS check, a full UK driver’s licence and access to a vehicle.At Peabody, we’re all about making a difference to our community and helping people flourish.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply?We encourage early applications as we may close the advert before the stated deadline.As an employer, Peabody does not provide sponsorship as a licenced UK employer.Closing date: 25th March 2025.&nbsp;

Anti Social Behaviour Officer

The vacancyDo you have the expertise, leadership skills, and enthusiasm to ensure that our homes are safe, secure, and free from property risks? If so, we have an exciting opportunity for you to make a lasting impact on the lives of our customers.About the RoleAs our new Head of Healthy Homes, you’ll lead a proactive, customer-focused approach to property risk management, ensuring our homes are safe and well-maintained. Your work will cover key areas such as damp and mould, disrepair, stock condition, and our internal teams delivery of planned works. You will be responsible for ensuring we identify and mitigate risks created by maintenance issues before they become major problems for our customers.You will work at a strategic level, regularly reporting to the Board on how we are protecting our customers. Using data-driven decision-making, you will identify root causes of property risks and failures, ensuring our long-term investment strategy supports a preventative approach.You will also lead multiple teams, ensuring effective collaboration across departments such as compliance, service delivery, and neighbourhood management to provide the best outcomes for our customers.Key Responsibilities<ul><li>Lead and develop teams focused on HHSRS property hazards, damp and mould, disrepair, and stock condition surveying.</li><li>Oversee remediation and planned works, ensuring homes remain safe and in good condition.</li><li>Manage our internal planned works team, ensuring they deliver the quality required to drive customer satisfaction.</li><li>Use data and insights to identify root causes of property defects and drive proactive maintenance strategies.</li><li>Ensure compliance with legal, regulatory, and health &amp; safety requirements, reducing risk and improving standards.</li><li>Work closely with the Board, internal teams, and external partners, providing expert advice and influencing policy.</li><li>Manage significant budgets and procurement for specialist contractors.</li><li>Champion a customer-first approach, ensuring complaints are resolved effectively and homes remain safe.</li><li>Develop training programmes to empower frontline staff to identify and address property risks.</li></ul>What We’re Looking For<ul><li>A property related qualification e.g. surveying, or equivalent experience.</li><li>Proven leadership experience in social housing, managing teams across asset management, repairs, compliance, and stock condition.</li><li>Strong knowledge of building regulations, property defects, HHSRS, disrepair law, and compliance standards.</li><li>Experience using data and analytics to inform strategic decision-making.</li><li>A track record of working in high-profile roles, influencing stakeholders, and managing Board-level reporting.</li><li>Excellent project management skills with the ability to coordinate large-scale property investment and remediation work.</li><li>A customer-focused mindset, ensuring homes are safe, secure, and fit for purpose.</li><li>CIH level 4 qualification, or a willingness to work towards this.</li></ul>You will need a full UK driving licence as you’ll be regularly travelling across the Bromford geography. A Basic DBS and consumer check will also be required.In the event of a high volume of applications, we reserve the right to close the vacancy early.Why Join Us?At Bromford we are committed to delivering homes that enable our customers to thrive. This is a high-impact leadership role, giving you the opportunity to shape the future of housing safety and make a real difference to our customers’ lives. If you are ready to take on this challenge, apply now and be part of a team that puts customer safety at the heart of everything we do.About usWe are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Head of Healthy Homes

An opportunity has arisen within The Service Improvement Team for a Service Improvement Officer<ul><li>Are you passionate about driving positive change and improving services?</li><li>Do you have a track record of successfully managing projects and delivering results within set timescales?</li><li>Are you able to demonstrate your ability to analyse data and communicate findings clearly and effectively? &nbsp;</li></ul>Location:&nbsp;Godalming – Hybrid workingContract: Fixed Term Contract for 6 monthsStarting salary: £37,039&nbsp;Working Pattern: Full Time (37 hours)The candidate should possess strong communication skills, with the ability to write clear, concise reports and deliver engaging presentations.Bring experience in project and time management with the ability to work independently and deliver results under pressure.Demonstrate a highly analytical approach to evaluating data, making informed decisions that drive effective service improvements.Operational Duties &amp; Accountabilities<ul><li>Co-ordinate and support individual service reviews and assist with arrangements to meet statutory regulations.</li><li>Collect, analyse and report on housing service policies, procedures and performance data with a view to identifying areas for improvement</li><li>Carry out research into how other organisations provide equivalent services and report on examples of best practice for service reviews and other initiatives</li><li>Assist with collection and submission of data required for benchmarking, carry out benchmarking exercises on-line and produce reports of results for service reviews and as required by service managers</li><li>Carry out research with tenants, other customers and stakeholders including online,&nbsp; postal and telephone surveys, focus groups, face-to-face interviews etc. connected with service reviews and other initiatives</li><li>Co-ordinate arrangements for Tenants’ Satisfaction Survey and development of proposals to act on findings</li><li>Monitor, evaluate and report on progress towards implementation of improvement plans following service reviews</li><li>Produce user-friendly information for customers, staff and external stakeholders about performance and service developments</li><li>Assist in the management of the housing service content on the Council’s website and intranet</li><li>Collect, analyse and report on performance indicators and related information and new Government policies and initiatives</li><li>Undertake any other duties as may be assigned from time to time commensurate with the grade of the post&nbsp;</li></ul>There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals&nbsp;For an informal discussion about the post, please contact Sharan Thompson at <a href="mailto:sharan.thompson@waverley.gov.uk" target="_blank">sharan.thompson@waverley.gov.uk</a>How to apply: To apply for this post, please complete the application form which is available on our website’s <a href="https://url.uk.m.mimecastprotect.com/s/I3dSCBRvlfBN09IzfRU2we9z?domain=ats-waverley.jgp.co.uk" target="_blank">Job Vacancies</a> page.Closing date for applications: 9.00am on 25/03/2025&nbsp;Please note we do not accept applications after the closing date and time given on the advert.Interview date:&nbsp;03/04/2025 &amp; 04/04/2025Please find the link to the vacancy here: <a href="https://url.uk.m.mimecastprotect.com/s/uNxhCDJxpC0ZwKH5hgUjTHhH?domain=ats-waverley.jgp.co.uk" target="_blank">Current Vacancies | Jobs at Waverley | Services | Waverley Borough Council (jgp.co.uk)</a>

Service Improvement Officer x 2

Private Sector Housing and HMO Enforcement ManagerAre you ready to make a real impact in the private rented sector? We're looking for a dynamic leader to join our team and drive excellence in private sector housing!With over 17,000 private rented properties, including over 1,100 mandatory licensed HMO’s, in the city you will get the chance to lead and develop the service making a real difference in the community and improving people's lives.What You'll Do:<ul><li>Shape Policy:&nbsp;Influence local housing strategies with your deep understanding of private sector housing and government policies.</li><li>Lead Enforcement:&nbsp;Tackle complaints and ensure compliance in the private rented sector.</li><li>Advise and Support:&nbsp;Be the go-to expert for council members, stakeholders, and the public.</li><li>Drive Improvement:&nbsp;Manage team workloads and spearhead process enhancements.</li><li>Deliver Excellence:&nbsp;Provide top-notch service to our community, focusing on efficiency and improvement.</li></ul>What You Bring:<ul><li>Expertise in private sector housing dynamics and regulatory functions.</li><li>Strong research and analytical skills.</li><li>Clear, concise communication with diverse stakeholders.</li><li>Leadership and team management prowess.</li><li>A passion for high-quality, customer-focused service.</li></ul>Why You'll Love It Here:<ul><li>Make a Difference:&nbsp;Shape policies and improve public health.</li><li>Grow Your Career:&nbsp;Enjoy opportunities for learning and advancement.</li><li>Collaborative Team:&nbsp;Work with a supportive, dedicated team.</li></ul>Ready to lead and inspire? Apply now and be part of something big!For further information or an informal discussion please contact Vicki Hopps; Regulatory Services Manager: <a href="mailto:vickihopps@norwich.gov.uk" target="_blank">vickihopps@norwich.gov.uk</a> or 01603 989365

Private Sector Housing and HMO Enforcement Manager

Position: Asset Manager (Housing Revenue Account) Location: Hybrid - Oxford area and Work from home Salary: £78,092 per annum Hours: 37 hours per week Contract Type: PermanentAbout Us: Oxford City Council is an ambitious and successful authority dedicated to building a world-class city for everyone. We are accelerating plans to build more housing: both affordable and council homes and we have committed to investing over £200m over the next 5 Years to maintaining our assets and keeping our residents safe and warm. We are striving to reduce inequality and improve health and wellbeing, and we are taking a lead on reducing emissions to become a net carbon neutral city by 2040. Join our supportive and collaborative team where new ideas are valued, and help us build a fairer, greener city in which everyone can thrive.The Role: We are seeking an experienced Asset Manager to lead our landlord responsibilities for Housing Revenue Account (HRA) asset management and maintenance. This is a unique opportunity to redefine our approach to asset management, investment and compliance in an ever-evolving housing landscape.Key Responsibilities:<ul><li>Develop and implement the Asset Management Strategy for HRA housing stock, ensuring alignment with economic, environmental and service quality objectives.</li><li>Oversee a varied portfolio of around 8,000 homes, working closely with a range of colleagues.</li><li>Manage a £50M annual revenue and capital budget, ensuring financial efficiency and value for money.</li><li>Lead on programmed maintenance, reactive maintenance and support our decarbonisation agenda to achieve net zero by 2040.</li><li>Ensure compliance with the Social Housing (Regulation) Act 2023 and other relevant legislation.</li><li>Engage with residents and stakeholders to ensure the strategy stays on track.</li><li>Foster a culture of collaboration and accountability.</li></ul>About You:<ul><li>Chartered Member of RICS or equivalent professional body.</li><li>Proven experience in asset management within social housing or local government.</li><li>Strong background in budget management and financial planning.</li><li>Knowledge of compliance and safety standards in housing.</li><li>Excellent data management and analytical skills.</li><li>Effective communication and stakeholder engagement skills.</li><li>Ability to manage complex programmes of work and drive change.</li><li>Highly collaborative with demonstrable experience of working in partnership with contractors to optimise delivery.</li></ul>Benefits:<ul><li>Generous holiday entitlement of 29 days per year, plus an additional 4 days after 5 years’ service.</li><li>Local Government Pension Scheme.</li><li>Payment of professional fees and subscriptions.</li><li>Eye care, gym membership, cycle to work scheme, staff offers discount scheme and an Employee Assistance Programme.</li><li>Discounts for Oxford attractions.</li><li>Support with career development and learning opportunities.</li></ul>Oxford City Council is an equal opportunity employer. We welcome applications from all sections of the community and are committed to safeguarding and promoting the welfare of children, young people, and adults at risk.Join us and help build a world-class city for everyone!For more information <a href="https://url.uk.m.mimecastprotect.com/s/OUMECM5XOSEQEPfkh3T8xl8a?domain=join-oxford.co.uk/" target="_blank">www.join-oxford.co.uk</a>

HRA Asset Manager

Job title: Head of membershipBand: 2Salary: £53,550 to £58,632 depending on experienceLocation/base: Hybrid – a combination of working from home and in the Coventry office&nbsp;Hours: 35 hours per week About you We’re seeking an exceptional leader with extensive experience working in a membership organisation to drive CIH’s membership, member engagement and events offer.&nbsp; You’ll have a strong understanding of what it takes to lead high-performing, specialist teams, paired with a high level of personal integrity. Excellent communication skills are essential, as you’ll be responsible for building relationships with stakeholders at all levels and presenting complex ideas in clear, accessible ways.&nbsp; With a keen commercial mindset, you will play a pivotal role in supporting the organisation to achieve our growth, engagement and retention goals, whilst ensuring exceptional member experience and satisfaction. &nbsp;How to apply For an informal chat about this role, please contact Sarah Dunkerley, Director of membership and professional development - &nbsp;<a href="mailto:sarah.dunkerley@cih.org" target="_blank">sarah.dunkerley@cih.org</a>. For details of how to apply please visit our careers page - Careers &amp; Vacancies | Chartered Institute of Housing (CIH). CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp; Closing date for applications: Monday 24 March 2025 at 5pm. Interviews due to take place: Monday 7 and Tuesday 8 April 2025 in our Coventry office. &nbsp;

Chartered Institute of Housing

Head of Membership

Greenacre have been commissioned to assist a local authority in Surrey to recruit an Interim Electrical Manager on a temporary basis.Longevity: 3 months initiallyManaging the delivery of the cyclical Electrical testing programme and capital programmes<ul><li>Experience of managing the electrical discipline and contracts management of all electrical works</li><li>This role will cover the management of the electrical contractor to ensure all works are carried out safely within time and budget and also ensure the customer is safe at all times</li><li>Lead the implementation of the company's health, safety, and environmental policies on-site.</li><li>Take responsibility as main point of contact for clients, senior management and key stakeholders</li><li>Managing 1 direct report (Electrical Inspector)</li><li>Must have a relevant Electrical qualification </li><li>2 days a week in the office (Tuesdays and Thursdays) on a weekly basis</li></ul>

Greenacre Recruitment Ltd

Interim Electrical Manager

Advert close date: Friday 28th March 2025Greenacre are pleased to be supporting a social housing organisation, based in Sheffield with their recruitment of an Asset Reinvestment Manager.Our client is vibrant, forward thinking housing association with ambitious plans. Through their plans, reporting and operational activity, they seek to earn and sustain the trust of key stakeholders including their customers, colleagues, statutory and voluntary partners, suppliers, lenders and others.Our client’s aim is to be a great place to work and somewhere colleagues will tell you about the practices that they engage in to develop people to the best they can be.The ideal candidate will have experience in the design, procurement and administration of effective and legally compliant planned works, major works and cyclical maintenance projects.What will you do in the role?<ul><li>Be the responsible person for the operational delivery of the organisation’s asset investment plans, including capital and major works and decarbonisation initiatives, procuring and managing delivery contracts within budget.</li><li>Build and maintain productive internal and external partnerships with contractors, professional bodies, local authorities, and agencies to enhance service delivery.</li><li>Support the embedding of tenant feedback in all aspects of the service, ensuring tenant perspectives drive continuous improvement and positively influence service delivery. Ensure appropriate statutory consultation takes place in relation to asset investment.</li><li>Support the organization’s approach to health, safety, and regulatory compliance for assets, upholding all landlord obligations and associated standards.</li><li>Ensure there are controls in place to maintain robust data management systems related to asset life cycles and stock condition to support strategic planning. Utilise asset and customer data to improve satisfaction and outcomes for customers.</li><li>Lead, develop, and support an effective team, ensuring high performance through regular reviews, goal setting, and training aligned with organizational priorities.</li><li>Manage recruitment, employee development, performance, and health and safety within the team, fostering a culture of continuous improvement and accountability.</li><li>Contribute to the strategic direction, business planning, and long-term goals of Arches, supporting high standards of performance and value for money organisation wide.</li><li>Support the Head of Asset Management in ensuring all asset risks are identified, monitored, and mitigated in line with the Risk Management Policy.</li></ul>Skills and experience<ul><li>Professional/technical qualification in Surveying, Building Maintenance or Construction and/or suitable relatable working experience</li><li>Experience of operational management and delivery of capital and major works programmes within a relevant organisation.</li><li>Knowledge of JCT and NEC construction contractual frameworks.</li><li>Experience of delivering improvement programmes that are compliant with relevant statutory and regulatory requirements, including relevant health and safety, building control and CDM regulations.</li><li>A proven track record of building and maintaining relationships partnerships with key stakeholders.</li><li>Experience of procuring and implementing capital and major repairs delivery contracts, including through open market tendering and through procurement frameworks.</li></ul>To discuss this role in more depth, &nbsp;contact Dean Wylie on 07715 658148 or email <a href="mailto:dean@greenacre-recruitment.com" target="_blank">dean@greenacre-recruitment.com</a>This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Asset Reinvestment Manager

Income Collection Officer Advert close date: Friday 28th March 2025 Location: Shropshire (hybrid)Greenacre are pleased to be supporting a Shropshire based housing organisation, with their recruitment of an Income Collection Officer.The ideal candidate will have experience of income collection within a social housing setting.What will you do in the role?&nbsp;<ul><li>Taking front-line calls from residents, who are facing rent arrears</li><li>Managing the inbox</li><li>Handling claims of universal credit</li><li>Income collection &amp; rent arrears</li></ul>Who would excel in this role?<ul><li>Experience of rent/ income collection from residents who are in arrears</li><li>Experience of discussing payment plans and options</li><li>Knowledge of universal credit and the benefits system</li></ul>Greenacre Recruitment are a Disability Confident employer and are committed to providing employment opportunities from a diverse and inclusive candidate talent pool.We believe diversity drives innovation. If you feel you have what it takes to fulfil this role, but are worried about any perceived barriers that might hold you back from applying, please contact us for an informal chat about your requirements and we will do our best to assist.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Income Officer - Housing Services

Duration: 3 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex with their recruitment of a Housing Finance &amp; Admin Officer.&nbsp;The purpose of the role is to support the smooth day to day running of the Housing Service by providing efficient and accurate business supportWhat will you do in the role?<ul><li>Assist the Housing Service in the administration of their caseload and workflow, liaising with customers, other departments and organisations as necessary</li><li>To follow standard operating procedures in line with service and financial procedures and data protection and contribute to developing and improving business support procedures</li><li>Assist with maintaining and collating simple data for routine data quality assessments and assisting with other statistical analysis and returns as required</li></ul>Who would excel in this role?&nbsp;<ul><li>Experience of using housing IT systems, as well as Word, Excel &amp; Outlook</li><li>Knowledge of basic finance systems and an ability to check invoices and monitor budgets &nbsp;</li><li>Good numeracy skills and ability to accurately check and process invoices</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Finance & Admin Officer

Greenacre are pleased to be supporting a social housing organisation, based in North Hertfordshire, with their recruitment of a Development Administrator, to support the Development Team in the delivery of development projects and the development programme.What will you do in the role?&nbsp;<ul><li>Arrange training and regular team meetings and steering groups and minute these sessions before distributing documentation</li><li>Be responsible for the timely processing and recording of all invoices requiring payment, ensuring internal processes are followed</li><li>Assist in the completion of satisfaction surveys on newly built properties as and when required</li><li>Take responsibility for administrative support including archiving of old schemes, audit filing and scanning of incoming mail</li><li>Assist the After Care Manager in co-ordinating repairs during the Defects stage of a newly built scheme</li></ul>&nbsp;Who would excel in this role?&nbsp;<ul><li>Computer literacy – proficient in the use of Microsoft packages – Word, Excel</li><li>Experience of processing invoices and raising purchase orders</li></ul>&nbsp;To discuss this role in more depth, please phone Emma Carroll on 07736 161979.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Development Administrator

Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

<h3>Location: Civic Centre, Southend-on-Sea Salary: £47,805 - £52,098 (Grade M3) Contract: Fixed term for 1 year Department:&nbsp;Corporate Services Closing Date:&nbsp;Friday 21st March</h3>About Us:&nbsp;South Essex Homes is dedicated to providing high-quality housing services to our community. We are looking for a dynamic and experienced Complaints and Data Protection Manager to join our team and ensure our services meet the highest standards of compliance and customer satisfaction.Role Overview:&nbsp;As the Complaints and Data Protection Manager, you will lead a team responsible for managing complaints and ensuring compliance with data protection legislation. You will act as the Data Protection Officer, oversee the complaints handling process, and provide training and guidance to staff on data protection matters.Key Responsibilities:<ul><li>Act as the Data Protection Officer, ensuring compliance with GDPR and the Data Protection Act 2018.</li><li>Develop and maintain data protection policies and procedures.</li><li>Conduct regular data protection audits and risk assessments.</li><li>Manage data breach incidents and report to the Information Commissioner's Office (ICO) as required.</li><li>Oversee the complaints handling process, ensuring timely and effective resolution.</li><li>Regularly review and update the Complaints and Compensation Policies.</li><li>Provide regular reports on data protection and complaints handling performance to senior management.</li></ul>About You:<ul><li>Strong understanding of GDPR and the Data Protection Act 2018.</li><li>Experience in data protection and complaints management, preferably within the social housing sector.</li><li>Excellent communication, organisational, and leadership skills.</li><li>Ability to manage conflicting priorities and work under pressure.</li><li>Commitment to delivering high-quality customer service and best practices.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to make a significant impact on our services and community.</li><li>Supportive and collaborative work environment.</li><li>Continuous professional development and training opportunities.</li></ul>How to Apply:&nbsp;If you are passionate about data protection and complaints management and want to make a difference in our community, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to Daniel Lyons, Director of Finance and Corporate Services at <a href="mailto:daniellyons@seh.southend.gov.uk" target="_blank">daniellyons@seh.southend.gov.uk</a>You can download the full job description here:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/complaints-and-data-protection-manager-jdpdf.pdf?ver=3639&amp;doc=docm93jijm4n2546.pdf" target="_blank"> Complaints and Data Protection Manager JD.pdf [pdf] 243KB</a>

Complaints & Data Protection Manager

Vacancy: Vocational Skills Coach - Housing Location: Field Based Contract Type: Permanent Hours per Week: 37.5 Working Hours: Flexibility required between 7:00 AM - 10:00 PM (core hours 8:30 AM - 5:00 PM) Salary: £35,000 - £40,000 per annumAbout the Role Our client is a national training and education specialist, dedicated to supporting further education providers, employers, and learners in achieving success. With a strong learner-focused approach, our client impacts over 100,000 learners annually. As part of their commitment to transforming lives through learning, they are seeking a Vocational Skills Coach (VSC) - Housing to support and inspire the next generation of professionals.As a Vocational Skills Coach, you will play a vital role in coaching and mentoring learners in the Social Housing sector (up to Level 4). Through monthly progress reviews and online training via Microsoft Teams, you will ensure learners receive high-quality teaching, assessment, and support. While delivery is primarily online, occasional in-person visits to learners and employers may be required.Key Responsibilities<ul><li>Plan and deliver structured training programmes, ensuring a robust Individual Learning Plan (ILP) and continuous learner progress.</li><li>Maintain up-to-date learner records, ensuring compliance with management reporting and audit requirements.</li><li>Provide coaching in Functional Skills where required, ensuring learners receive the necessary support for progression.</li><li>Offer exit guidance to learners, supporting their career development and future goals.</li><li>Deliver high-quality teaching, learning, and assessment, ensuring consistency and fairness across the apprenticeship programme.</li><li>Meet key performance indicators (KPIs) in line with the client’s expectations.</li><li>Collaborate with business support teams to enhance the learner experience.</li><li>Participate in quality assurance activities and continuous professional development (CPD).</li><li>Foster and maintain strong relationships with learners, employers, and stakeholders.</li><li>Promote equal opportunities, diversity, and safeguarding practices in line with company policies.</li></ul>Essential Skills &amp; Qualifications<ul><li>Vocational experience in the Social Housing sector.</li><li>Proven track record of meeting performance targets.</li><li>Strong IT skills and ability to use e-portfolios for planning, marking, and tracking learner progress.</li><li>Excellent communication, coaching, and organisational skills.</li><li>Ability to work independently and as part of a team.</li><li>Sector qualification in Social Housing.</li><li>Level 2 (or above) in Maths &amp; English.</li><li>Level 3 Teaching Qualification (AET, PTTLS) &amp; Level 3 Assessors Qualification (CAVA).</li></ul>Key Performance Indicators<ul><li>Manage a caseload of up to 42 learners.</li><li>Ensure high retention and achievement rates.</li><li>Maintain less than 5% of learners exceeding planned end dates.</li><li>Maintain consistent engagement with learners and employers.</li></ul>Why Join Our Client? Working for our client means becoming part of a team that values its employees and offers fantastic benefits, including:<ul><li>26 days annual leave + Bank Holidays (option to buy or sell up to 5 additional days)</li><li>Length of service annual leave increments (starting at 2 years)</li><li>Healthcare Scheme</li><li>Tech &amp; IKEA Schemes</li><li>Cycle to Work Scheme</li><li>Paid Volunteer Day Annually</li><li>Early Finish Fridays (Last Friday of Every Month)</li><li>Student/Teacher Discounts</li><li>Uniform Provided</li></ul>Flexible Working If the working hours, days, or times don’t fully meet your needs, please get in touch to discuss possible flexible working arrangements.Interested? Apply today &amp; join our client in making a difference through education and career development!

Liquid Recruitment Solutions

Vocational Skills Coach – Housing

The Vacancy Permanent, Full Time (35 hours per week) Flexible working hours between 8.00am - 6.00pm Monday - Friday We're seeking a motivated and compassionate Independent Living Buildings Manager to oversee the day to day operational management of the sheltered accommodation at Cascades In this key role, you will play a crucial part in supporting residents by ensuring their safety and security, and addressing any concerns related to repairs and maintenance. You will be responsible for managing potential risks and maintaining a safe living environment for the residents. <ul> <li>You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken.</li></ul><ul> <li>Ensuring close collaboration with residents, families, colleagues and external agencies to build strong, supportive relationships. You will need to possess exceptional communication skills to effectively engage with residents, colleagues, and external partners.</li> <li>Your role will require active listening and empathetic communication to understand the specific needs of each resident, promote the use of the communal lounge and to stimulate the social life and well-being of the residents by facilitating and running community events. </li> <li>You will routinely carry out health &amp; safety, fire safety and call system checks ensuring both compliance and achievement of consistently high service standards</li></ul>To be successful in this role you must have: <ul> <li>Experience of working in a housing environment or recent experience of frontline customer service.</li> <li>Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.</li> <li> Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.</li> <li>Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.</li></ul>Due to the nature of the post, a satisfactory enhanced DBS disclosure is required. Our services do require 24-hour support and staff are expected to work some bank holidays and weekends in line with the services needs. Closing date: Thursday 3rd April 2025. However, please apply as soon as possible as you may be contacted sooner for an interview. If you think you have the qualities to excel in this role, apply today! The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship. Rewards &amp; Benefits We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities. Values-Based Recruitment Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible. Safeguarding &amp; Recruitment Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship. If applicable: This is post is also subject to a satisfactory enhanced DBS check. Estuary is Inclusive At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage. We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds. Anonymous Shortlisting To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview. Estuary is Disability Confident We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will: <ul> <li>Actively seek to attract and recruit people with disabilities</li> <li>Provide a fully inclusive and accessible recruitment process</li> <li>Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy</li> <li>Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job</li> <li>Make reasonable adjustments to support people with disabilities as needed.</li></ul>Accessibility If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format. About Estuary Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes. We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services. We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses. Estuary Benefits Flexible and Hybrid Working Pension Scheme Generous Holiday and Additional Paid Leave Allowances Mental Health Support Portal Healthcare Cash Plan

Independent Living Buildings Manager

About Us Supported Housing Lead £55,399 - £69,974 Fixed Term Contract 12 Months/Internal Secondment Full Time Twickenham Richmond and Wandsworth Councils have a exciting opportunity for experienced Senior Manager to join the Adult Social Care and Public Health Commissioning team. We are recruiting a Supported Housing Lead to develop and implement a comprehensive commissioning strategy that will transform the accommodation based care services available locally. This position is well suited to someone who is innovative, motivated and passionate about ensuring people receive high quality housing and support. This is a 12-month fixed term contract. About the Role <ul><li>You will be responsible for co-designing innovative new service models and shaping the local provider market in a way that promotes the aspirations and ambitions of the people we support. </li><li>You will have in depth knowledge of the Supported Housing Regulations and expectations and demonstrable experience in developing new schemes and repurposing existing schemes in accordance with local need. </li><li>You will be highly motivated, creative, and persistent in seeking solutions and be open to learning from and with others and working with people to effect positive change. </li><li>The post holder will need to be confident in working with a range of internal and external partners to shape and deliver the local priorities including social landlords, care and support providers and local communities. </li><li>You will be able to negotiate and resolve complex problems and the ability to manage change well is a necessity. </li><li>You will be highly organised, able to manage multiple strands of work within deadlines and enjoy being involved in a variety of activities and projects. </li><li>You will have good communication and presentation skills, enjoy working with people and be able to lead and inspire your team. </li></ul>Launching our new Values - YouTube In return, you will be part of a wider Division with extremely supportive, collaborative and committed team members working together to improve the lives of local residents through innovation, learning together and new ideas. Essential Qualifications, Skills and Experience <ul><li>Educated to degree level or equivalent experience</li><li>You will be required to provide your work history and a supporting statement.</li><li>Evidence of continuous professional development</li><li>Proven experience of commissioning major contracts and making changes to service provision to improve quality and standards</li><li>Excellent literacy and the ability to prepare clear concise written reports (e.g. strategies, business cases, service reviews, specifications, bids) A/I Well-developed analytical, data analysis, problem solving skills</li></ul>Indicative Recruitment Timeline Closing Date: Monday 14th April 2025 Shortlisting Date: W/C 22nd April 2025 Interview Date: W/C 28th April 2025 For a discussion, please contact Elizabeth Pepper, Assistant Director of Specialist Commissioning, Learning via Disabilities: <a href="mailto:elizabeth.pepper@richmondandwandsworth.gov.uk" target="_blank">elizabeth.pepper@richmondandwandsworth.gov.uk</a> We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Supported Housing Lead

Job summary ABLHealth, Oldham CCG and Oldham Council are partnered to deliver the HealthImprovement and Weight Management Service titled Your Health Oldham. Thistransformative service will play a central role in system change, bringingpreviously separate lifestyle behaviour change functions together into oneservice. It seeks to work collaboratively with communities to support thetransformation of services for the local population. The service will provideintegrated behaviour support for smoking cessation, weight management, alcoholreduction, physical activity, cooking and Health MOTs, all embedded insustainable behaviour change and positive wellbeing. Youwill be the Community Engagement Officer, covering Oldham for Your HealthOldhams Health Improvement and Weight Management Service. Youwill be expected to lead on community engagement and drive awareness of theservice through our promotions, social media and engagement activities. Youwill be expected to increase referrals into the service by promoting communityengagement and building long-lasting relationships with local partners andother varied stakeholders. This will involve being responsible for developingand maintaining strong, positive and long-lasting relationships with a widerange of stakeholder groups at district level, including but not limited toleisure services, the voluntary, community, faith and social enterprises sector, and community services as well as GP practices and childrensservices. Main duties of the job This role, reporting to the Stakeholder &amp; Partnerships Lead for Your Health Oldham, will work closely with Project Leads for Stop Smoking and Weight Management services to ensure engagement activities align with service needs. It is a varied and rewarding position focused on driving innovation, service development, and delivery. Responsibilities include implementing the ABL Community Engagement Strategy, raising the service profile, building strong local partnerships, managing referral pathways, supporting recruitment and training of volunteers, organising and delivering community health events, and contributing to service monitoring and evaluation. The role also involves attending local meetings, promoting Your Health Oldham, and supporting communications strategies and co-production activities across the borough. About us ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders. Job description Job responsibilities ABLHealth, Oldham CCG and Oldham Council are partnered to deliver the HealthImprovement and Weight Management Service titled Your Health Oldham. Thistransformative service will play a central role in system change, bringingpreviously separate lifestyle behaviour change functions together into oneservice. It seeks to work collaboratively with communities to support thetransformation of services for the local population. The service will provideintegrated behaviour support for smoking cessation, weight management, alcoholreduction, physical activity, cooking and Health MOTs, all embedded insustainable behaviour change and positive wellbeing. Role Purpose Youwill be the Community Engagement Officer, covering Oldham for Your HealthOldhams Health Improvement and Weight Management Service. Youwill be expected to lead on community engagement and drive awareness of theservice through our promotions, social media and engagement activities. Youwill be expected to increase referrals into the service by promoting communityengagement and building long-lasting relationships with local partners andother varied stakeholders. This will involve being responsible for developingand maintaining strong, positive and long-lasting relationships with a widerange of stakeholder groups at district level, including but not limited toleisure services, the voluntary, community, faith and social enterprises sector, and community services as well as GP practices and childrensservices. Youwill be a motivated, passionate, organised and proactive communicator, withexperience of working in a community setting. ABL take a strengths-focused,asset-based approach to community delivery, looking to innovate and partner,not replicate existing delivery. The role will require dynamic working whichembraces the vision and values we wish to establish for the IWS supportingpeople to achieve healthy lifestyles. No twodays will be the same in this varied and flexible role. If you are ascomfortable spending a day with the team as you are working independently andconfidently with new people and are highly organised this could be the job foryou. This isa demanding job, but you will not be on your own. ABLs highly experienced andfriendly multi-disciplinary team of Health and Social Care professionals,Business Intelligence, Service Development, Governance, Finance and BusinessDevelopment are there to support. Additionally, existing experienced deliveryteams will be available to support you to drive the Service forward. Main Duties and responsibilities Thispost will work under the line management of Your Health Oldhams Stakeholder&amp; Partnerships Lead and work closely with the Project Leads for the StopSmoking and Weight Management services to ensure engagement is aligned tooverall service needs. The role will be varied, challenging, and rewarding asyou support and develop the service through implementation, delivery, ongoinginnovation and service development. Implementing the ABL Community Engagement Strategy to promotethe Your Health Oldham. Working with ABLs communicationteam to help raise theservice profile, create and implement the Communications Plan. Engaging local services and partners to ensure local awareness andexplore partnership opportunities and co-production activities. Working closely with Project Leads and operational colleagues tomanage the referral rates and develop partnerships with all potentialreferrers in the borough. Organising/setting up training opportunities to train thevoluntary and community sector, faith groups, and the Oldham workforce in MECC,RIOW and B.I and other relevant training. Monitoring and interpreting data to manage referral targets. Build and maintain relationships with Primary and Secondary carecolleagues. Support with recruitment and management of volunteers and peermentors for the service. Attending local meetings on a regular basis where required torepresent ABL, promote Your Health Oldham and maintain local partnerships Working collaboratively with all members of the Your Health Oldhamteam and undertaking work in other areas when necessary, including delivery forweight management. Delivering community Health MOTs. Supporting the monitoring and evaluation of the service and usingformal and informal feedback to constructivelyshape and develop the service. Update the partnership database with all contacts includingrequired follow up contact and strategic developmentsrequired. Attending all relevant team meetings including district teammeetings and community engagement meetings,providing engagement updates and contributing to quarterly reports as directed. Reporting against relevant targets, providing regular updates asrequested on progress of project. Supporting with communications strategies e.g. public openevents, training and awareness raising sessions,communications materials, social media, etc to promote the service and capturereferrals -occasional weekend and evening work may be required to support with events etc- Innovative and open minded to new ideas andpiloting of different sessions, partnerships or engagementopportunities. Supporting all co-production activities with local residents andstakeholders to support ongoing developmentof the service. Leading and attending local events across the Borough. Working with the Stakeholder and Partnerships Lead and Head ofService to oversee commitments from the community fund. Skills &amp; Competencies required Be experienced in community engagement and partnership working ina community health environment Experience of building and maintaining partnerships from scratch Positive and proactive with the ability to motivate, engage andsupport partnership delivery Adept in communication, A confident and approachable communicatorwho adapts the message to fit the needs of the audience and ability to see the biggerpicture in problem solving for community cohesion. Build strong relationships, Foster trust and co-operation amongcolleagues, stakeholders, community leaders, commissioners and sub-contractors Quality driven; you naturally seek high standards and activelyseek to improve them. Value and remain open to new ideas and perspectives. Job description Job responsibilities ABLHealth, Oldham CCG and Oldham Council are partnered to deliver the HealthImprovement and Weight Management Service titled Your Health Oldham. Thistransformative service will play a central role in system change, bringingpreviously separate lifestyle behaviour change functions together into oneservice. It seeks to work collaboratively with communities to support thetransformation of services for the local population. The service will provideintegrated behaviour support for smoking cessation, weight management, alcoholreduction, physical activity, cooking and Health MOTs, all embedded insustainable behaviour change and positive wellbeing. Role Purpose Youwill be the Community Engagement Officer, covering Oldham for Your HealthOldhams Health Improvement and Weight Management Service. Youwill be expected to lead on community engagement and drive awareness of theservice through our promotions, social media and engagement activities. Youwill be expected to increase referrals into the service by promoting communityengagement and building long-lasting relationships with local partners andother varied stakeholders. This will involve being responsible for developingand maintaining strong, positive and long-lasting relationships with a widerange of stakeholder groups at district level, including but not limited toleisure services, the voluntary, community, faith and social enterprises sector, and community services as well as GP practices and childrensservices. Youwill be a motivated, passionate, organised and proactive communicator, withexperience of working in a community setting. ABL take a strengths-focused,asset-based approach to community delivery, looking to innovate and partner,not replicate existing delivery. The role will require dynamic working whichembraces the vision and values we wish to establish for the IWS supportingpeople to achieve healthy lifestyles. No twodays will be the same in this varied and flexible role. If you are ascomfortable spending a day with the team as you are working independently andconfidently with new people and are highly organised this could be the job foryou. This isa demanding job, but you will not be on your own. ABLs highly experienced andfriendly multi-disciplinary team of Health and Social Care professionals,Business Intelligence, Service Development, Governance, Finance and BusinessDevelopment are there to support. Additionally, existing experienced deliveryteams will be available to support you to drive the Service forward. Main Duties and responsibilities Thispost will work under the line management of Your Health Oldhams Stakeholder&amp; Partnerships Lead and work closely with the Project Leads for the StopSmoking and Weight Management services to ensure engagement is aligned tooverall service needs. The role will be varied, challenging, and rewarding asyou support and develop the service through implementation, delivery, ongoinginnovation and service development. Implementing the ABL Community Engagement Strategy to promotethe Your Health Oldham. Working with ABLs communicationteam to help raise theservice profile, create and implement the Communications Plan. Engaging local services and partners to ensure local awareness andexplore partnership opportunities and co-production activities. Working closely with Project Leads and operational colleagues tomanage the referral rates and develop partnerships with all potentialreferrers in the borough. Organising/setting up training opportunities to train thevoluntary and community sector, faith groups, and the Oldham workforce in MECC,RIOW and B.I and other relevant training. Monitoring and interpreting data to manage referral targets. Build and maintain relationships with Primary and Secondary carecolleagues. Support with recruitment and management of volunteers and peermentors for the service. Attending local meetings on a regular basis where required torepresent ABL, promote Your Health Oldham and maintain local partnerships Working collaboratively with all members of the Your Health Oldhamteam and undertaking work in other areas when necessary, including delivery forweight management. Delivering community Health MOTs. Supporting the monitoring and evaluation of the service and usingformal and informal feedback to constructivelyshape and develop the service. Update the partnership database with all contacts includingrequired follow up contact and strategic developmentsrequired. Attending all relevant team meetings including district teammeetings and community engagement meetings,providing engagement updates and contributing to quarterly reports as directed. Reporting against relevant targets, providing regular updates asrequested on progress of project. Supporting with communications strategies e.g. public openevents, training and awareness raising sessions,communications materials, social media, etc to promote the service and capturereferrals -occasional weekend and evening work may be required to support with events etc- Innovative and open minded to new ideas andpiloting of different sessions, partnerships or engagementopportunities. Supporting all co-production activities with local residents andstakeholders to support ongoing developmentof the service. Leading and attending local events across the Borough. Working with the Stakeholder and Partnerships Lead and Head ofService to oversee commitments from the community fund. Skills &amp; Competencies required Be experienced in community engagement and partnership working ina community health environment Experience of building and maintaining partnerships from scratch Positive and proactive with the ability to motivate, engage andsupport partnership delivery Adept in communication, A confident and approachable communicatorwho adapts the message to fit the needs of the audience and ability to see the biggerpicture in problem solving for community cohesion. Build strong relationships, Foster trust and co-operation amongcolleagues, stakeholders, community leaders, commissioners and sub-contractors Quality driven; you naturally seek high standards and activelyseek to improve them. Value and remain open to new ideas and perspectives. Person Specification Experience Essential <ul> <li>At least 3 years experience in community setting.</li> <li>Experience of working in a health care environment.</li> <li>Demonstrable experience of partnership working.</li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role.</li> <li>Previous experience of delivering training programmes.</li> <li>Experience of delivering focus groups.</li> <li>Experience of public speaking.</li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul> Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent.</li> </ul>Person Specification Experience Essential <ul> <li>At least 3 years experience in community setting.</li> <li>Experience of working in a health care environment.</li> <li>Demonstrable experience of partnership working.</li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role.</li> <li>Previous experience of delivering training programmes.</li> <li>Experience of delivering focus groups.</li> <li>Experience of public speaking.</li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul> Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ABL Health Ltd Address Room 417, 2nd Floor Chambers Business Centre Chapel Road Oldham OL8 4QQ Employer's website

Community Engagement Officer

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary: £24,500 per year Hours: 37.5 hours per week Contract type: Permanent Location: Somerset East &amp; Somerset (mainly Frome &amp; Shepton Mallet) Additional information: <ul><li>Valid driver's license and access to a car business purposes</li><li>Participation in an on-call, out of hours rota (£100 per week when on-call)</li><li>Occasional weekend work may be required </li></ul>The Role: As a Support Worker, you'll provide personalised, high-quality support to individuals who have experienced rough sleeping and have high support needs. You'll work across four small housing units, building strong relationships with residents to help them gain stability, overcome challenges, and move towards greater independence. With an average caseload of just four clients, you'll have the time to provide meaningful, one-to-one support. This is a fantastic opportunity to make a lasting impact, helping people maintain their tenancies, access the right services, and take steps towards a brighter future. If you're compassionate, proactive, and ready to make a difference, we'd love to hear from you! Responsibilities include: <ul><li>Progress and track referrals into the service and outcomes for clients moving on from the service</li><li>Complete holistic assessments for clients, leading to the development of support plans which meet individual client goals</li><li>Give clients advice, and information and provide an enabling service so that they can be signposted to and access appropriate services to develop independence</li><li>Embed client involvement in all aspects of the support we provide and create a culture within service delivery which ensures the clients voice and feedback is encouraged, and heard</li><li>Maintain client records that they are accurate and fully updated using our client record system</li><li>Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel for work</li><li>Experience working with vulnerable adults and/or people with complex needs and challenging behaviours</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

Job Description About the role Our Independent Living Team are expanding, we have a part-time, 30 hour per week opportunity for a Housing Assistant to work at our Extra Care Service at Southlands in Knowle, Bristol (BS4). You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high-quality housing management service, which ensures the delivery of safe and secure service provision. You will work to ensure our housing management services exceed customer expectations. Key responsibilities <ul> <li>Provide advice and guidance for repairs, tenancy management and rent</li> <li>Complete routine health and safety inspections</li> <li>Engage and communicate effectively with residents</li> <li>Respond positively and timely to resident's complaints, handing on to specialist teams where appropriate</li> <li>Ensure all incident reports are completed as required</li></ul>What we're looking for We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced customer service professional, but you'll also be a great team player and have a basic understanding of health and safety requirements. You'll also be able to demonstrate: <ul> <li>Experience of working with customers and acting on their feedback to deliver great customer service</li> <li>The ability to work together and communicate well with others</li> <li>Good oral and written communications</li> <li>Proven problem-solving and decision-making skills</li> <li>A good level of IT skills and knowledge </li> <li>Good administration skills </li></ul>Essential qualifications - Educated to a level one (GCSE or equivalent) or higher. In return for your dedication and commitment, we offer a fantastic benefits package including: <ul> <li>Competitive pay £12.94 per hour (equivalent to £23,633 per annum, based on a 35 hour week)</li> <li>Permanent, 30 hours per week, Monday to Friday</li> <li>Helping to save for your future - Guinness will contribute up to 9% towards your pension on a matched basis </li> <li>Company sick pay after a qualifying period and Life Assurance</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities</li> <li>Employee Assistance Programme, plus more!</li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Housing Assistant

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Housing Support Assistant To cover Staffordshire and Cheshire area (Base office location may vary dependent upon suitable candidate) £24,372 per annum 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant across the Staffordshire and Cheshire area (Base location may vary dependent upon suitable candidate). At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul> <li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul> <li>Assisting with tenancy and voids management and maintaining occupancy levels</li> <li>Supporting and promoting compliance with safeguarding policies and procedures</li> <li>Building and maintaining relationships with customers and internal and external key stakeholders</li> <li>Managing the procurement and availability of supplies, furniture, and equipment</li> <li>Recording and updating relevant data, maintaining effective filing systems</li> <li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul> <li>Previous experience delivering tenancy services</li> <li>Experience working to deadlines and prioritising workload</li> <li>Basic knowledge of Microsoft Office packages</li> <li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li> <li>NVQ2 or equivalent in relevant area</li> <li>Ability to extract and interrogate data</li> <li>Some experience in the use of housing management systems or similar is desirable</li> <li>Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job reference: 223996 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

Job Introduction An exciting opportunity to join a team of dedicated social care practitioners and work jointly with partner agencies to support those who are homeless. The Homeless Intervention Team have the following criteria - <ul><li>Aged 18 or over </li><li>Requiring single or couple occupancy accommodation </li><li>Appear to have care and/or support needs which would benefit from further assessment or intervention from ASC to contribute to sustainable accommodation or relief of homelessness </li><li>Not currently open to another Adult Social Care (ASC) team or Community Mental Health Team (CMHT) </li><li>Open to the Housing Team with an active homelessness relief or prevention duty (Housing Act 1996), or are a verified rough sleeper (with or without an open duty under the Housing Act 1996)</li></ul>The team sit within Statutory Services and under the Safeguarding Adults Statutory Service. The team work alongside partner agencies to undertake S42 Enquiries and Care Act Assessments. MAIN PURPOSE <ul><li>To work as part of a team of Social Workers, Social Care Practitioners, and other professionals, delivering high quality relationship and strengths-based interventions to people and families.</li><li>To manage a workload of people within our statutory, legal and policy frameworks, professional standards (Social Work England) and our practice standards.</li><li>To work in partnership with people, families, and colleagues across the system to contribute to the delivery and development of the high-quality services provided by Adult Social Care.</li><li>To work in a way that is consistent with our corporate standards, priorities, strategy, values, and behaviours.</li></ul>MAIN RESPONSIBILITIES To discharge the relevant statutory duties and BCP Council service objectives which relate to adult social care under the supervision, guidance, and direction of the relevant manager. To manage a workload appropriate to the primary function of the team, acting as the allocated practitioner or 'lead professional', where appropriate. To undertake appropriate strengths-based assessments, and participate in multi-agency, multi-disciplinary working, whilst taking a person-centred approach. To ensure that people are at the centre of their assessments and support plans and that all people and families are fully enabled to participate in planning and decision making concerning their own lives. To ensure that any complaints are managed in line with policy and procedure and that people and families have access to and are enabled to use available advocacy services. To participate in and contribute to the continuous improvement and development of our Adult Social Care Services, including providing mentoring, oversight and support to other professionals. To make, under the guidance of an appropriate manager, clear evidence based professional and financial decisions in accordance with policies and procedures. To ensure that work undertaken meets expectations as outlined in our quality assurance and performance management systems and practice standards. To co-design and implement individual support plans, with the person, their family and /or support systems. To undertake direct work with individual people and their families as part of an agreed plan, and within this promoting their health and wellbeing. To be the 'Lead Professional' for every person you work with ensuring timely, effective and efficient assessment, plan, management, and delivery of services to people and families. Where appropriate, chair professional and formal meetings in relation to people, e.g. multi-disciplinary meetings, conferences and where appropriate safeguarding and best interest meetings. Contribute to team's duty rotas, ensuring that people, professionals, and other members of the public are responded to appropriately and promptly. Be part of the team, participating in team meetings and supporting colleagues. Where qualified as an Approved Mental Health Practitioner, undertake Mental Health Act Assessments in accordance with statutory guidance. Maintain and further develop professional knowledge and skills through continuous professional development, reflective practice, and other development opportunities. The expectation of BCP Council Social Care that all professionally qualified staff will undertake relevant training to meet the statutory responsibilities of the BCP Council in line with the Professional Capabilities Framework and any relevant Knowledge and Skills Statements. Maintain knowledge of relevant research, government guidance, legislation and best practice in relation to people and families, and the specialist service area to which appointed. In accordance with professional case recording standards, maintain case records on local information recording systems and ensure these records are maintained in line with legislative requirements and our best practice guidance, policy and procedure. As appropriate, contribute to the training and learning of qualified social workers, social work students, other professionals, or providers to promote knowledge and skills and our wider sector and profession. As appropriate and/or necessary support / supervise another colleague. Uphold and promote anti racist and anti-discriminatory practice with people, families, colleagues and communities. Undertake any other duties as may be required from time to time commensurate with the level of post. This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes associated with this post. For further information or a conversation about the role please contact Stacey Connors, Service Manager, Safeguarding Adults Statutory Service on 01202093501 or <a href="mailto:stacey.connors@bcpcouncil.gov.uk" target="_blank">stacey.connors@bcpcouncil.gov.uk</a>

Social Worker - Homeless Intervention Team

Job Description About the role We currently have an exciting opportunity for a Customer Liaison Officer to join our team on a full time, permanent basis. This is a field-based role covering the Greater Manchester area. You will be responsible for the successful delivery of an excellent residential management service to homeowner residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team of Customer Liaison Officers across Greater Manchester. Your key responsibility is to provide an accessible face-to-face service to homeowner residents in your designated area. You will work closely with other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done Due to the location and nature of this role, you will need a full UK driving licence and access to your own car. The main duties of this role include: <ul> <li>Implement and deliver an excellent residential management service for a patch of blocks and estates, being accountable to residents and other stakeholders for how their homes are managed, money is spent and the services they receive. </li> <li>Manage any on-site management personnel, such as concierge or caretakers, embedding the highest levels of customer service, to ensure estates and buildings are managed to a high standard, and residents and other stakeholders receive an excellent customer experience. </li> <li>Ensure regular inspections of communal areas, retained spaces and public realm so they are maintained to the highest standard and all health and Safety regulations are met. </li> <li>Ensure building maintenance systems are actively monitored, and any alerts are promptly acted upon. </li> <li>Supervise and manage contracted services, such as cleaning, grounds maintenance, security services etc. </li> <li>Ensure reactive repairs, asset compliance and planned maintenance are delivered to an excellent standard. Use expert support when necessary to determine faults and appraise solutions. </li> <li>Work with Finance teams to prepare service charge estimates and year-end accounts, managing services within budget. Produce professional, customer-friendly commentary to explain how their charges are calculated, and money is spent. </li> <li>Oversee major work projects in conjunction with other teams, and to lead on any necessary Section 20 consultation. </li> <li>Ensure customers are protected through the monitoring of appropriate referrals and the reporting of safeguarding concerns. </li> <li>Engage and coordinate across Guinness teams and external suppliers to achieve excellent outcomes for residents. </li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. To be considered for an interview, you must provide a written statement which fully outlines your skills, knowledge, and experience in line with the essential criteria of this position. In addition to this, please enclose your CV. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Liaison Officer

Job Description About the Role We have an exciting opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in Stockport and surrounding areas. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Able to demonstrate Guinness Behaviours</li> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE</li> <li>Full UK driving license.</li></ul>What we can offer you We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: <ul> <li>Competitive pay £25,095 per annum</li> <li>35 hours per week Monday - Friday 8:00am - 4:00pm</li> <li>Career progression and development</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Health care cashback plan </li> <li>Employee Assistance Programme, plus more!</li></ul>To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. To be considered for this role please follow the online application process by submitting your CV or get in touch to learn more. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Job Title: Homeless Officer Location: Carlisle Salary: £32,076-£33,024 Hours: 37 hours per week (2 days are perm, 3 days temp funded (12 months) Contract: Permanent (2 days are perm, 3 days temp funded (12 months) About this opportunity We are seeking to recruit a full-time fixed term Homelessness Officer (12 months from appointment) to work across the Carlisle locality, as part of a wider integrated response to preventing homelessness and ending rough sleeping. The role will be varied and rewarding, requiring excellent communication skills to engage appropriately with vulnerable adults who often have a variety of complex needs and rehousing challenges. Who we're looking for We're looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We're also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role. Contact For more information about the role or to arrange an informal chat prior to your application, please contact Gareth Torrens by email at <a href="mailto:Gareth.Torrens@cumberland.gov.uk" target="_blank">Gareth.Torrens@cumberland.gov.uk</a>Guaranteed Interviews We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role. <ul> <li>Those who consider themselves disabled as defined by the Equality Act 2010</li> <li>Those in care or who have left care and are aged 24 and under</li> <li>Armed forces veterans whose last long term substantive employer was the armed forces</li> </ul>If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more . Diversity, Inclusion &amp; AdjustmentsWe're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Employer and also an Age Friendly Employer - to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing <a href="mailto:Resourcing@Cumberland.gov.uk" target="_blank">Resourcing@Cumberland.gov.uk</a> . While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs. Application and Interview information <ul> <li>Closing date: 31/03/2025</li> <li>Interview date: TBC</li> </ul>Please note this role may close early subject to demand. If you're interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed. Please read the supporting information: <ul> <li> Post Specification </li> </ul>Please also refer to our Careers site to find out more: <ul> <li> Our Staff Benefits </li> <li> Candidate Support </li> <li> About Cumberland Council </li> </ul>

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