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An opportunity has arisen within The Housing Services Team for a Regulatory Compliance Manager.Are you looking for a role that will actively invest in your professional development?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience of managing a team in a fast-paced environment?Operational Duties &amp; Accountabilities- As part of the Housing management team, you will support the Head of Service in the success of the Compliance Team, creating excellent partnerships, leading a knowledgeable and customer focused team.- We need an enthusiastic, driven individual to manage the Compliance Team in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance programs including gas, electric, fire, &nbsp;asbestos, water hygiene and lifts.- Ensure that all homes and common areas within the local authority's housing service, which manages 5000 homes, are compliant with the Regulator of Social Housing's Safety and Quality Standard and all relevant legislation and regulations related to health and safety.- You will formulate and execute comprehensive strategies, policy and processes to ensure the effective management of compliance and lead on initiatives to continuously improve service delivery, enhance operational efficiency, and adopt best practices in compliance and technical services.- Lead and manage a team of compliance professionals, fostering a culture of compliance and continuous improvement within the team, provide guidance, support, and professional development opportunities for team members. Identify and address any resource gaps and allocate resources effectively to meet service delivery targets.- Assist with procuring new compliance contracts and be responsible for the compliance expenditure, budgets providing regular financial and data reports to senior management.- Oversee the effective management of contracts, KPI’s and departmental objectives.Closing date for applications:&nbsp;09:00am on Monday 23rd June&nbsp;2025Interview date:&nbsp;Week Commencing Monday 30th June&nbsp;2025

Regulatory Compliance Manager

Are you passionate about helping people?Are you able to lead a team, helping them to achieve success in the field of homelessness prevention?Welwyn Hatfield Borough Council is investing in homelessness services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team and a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out-of-hours homelessness service.You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.With line management responsibilities for up to eight officers, you will ensure consistency in decision-making whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.You will be responsible for maintaining and updating the key homelessness prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful, sustainable outcomes.As the primary point of contact for colleagues and partners in the day-to-day operation of the service, you will enable the swift resolution of cases that require a quick response and help colleagues without specialist knowledge.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the Housing Options team and identifying outcomes in complex cases.We are looking for someone with:<ul><li>An interest in providing high-quality public services to the local community</li><li>Experience of working in housing options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software</li><li>Excellent communication and interpersonal skills</li><li>The ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Contract:&nbsp;1 x permanent role (PO1769), 1 x 12-month fixed-term role (PO1615).Hours:&nbsp;37 hours per week (hybrid working).Salary:&nbsp;Starting at £40,689 per annum with potential progression to £43,690 per annum on achieving the designated skills and experience.Our ValuesOur values are important to us, and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working, we want to hear from you.For further information and to apply, please visit our website via the Apply button.Closing date: 6 July 2025.Assessment date: 14 July 2025.Interview date: 18 July 2025.

Housing Options Team Leader

Do you have a passion for identifying potential risks before they become issues and ensuring robust assurance frameworks are in place to support strategic decision-making?Are you ready to lead and enhance risk management practices in a dynamic organisation, driving a culture of accountability, compliance, and continuous improvement?We’re looking for a dynamic Risk and Assurance Manager who thrives on making Everyday Better.Someone who can turn complex risks into clear opportunities and ensure our services are safe, reliable, and future-ready.Location: Agile working with commute to Grimsby/ Boston offices required on an adhoc, occasional basis.Salary: £55,924Contract: PermanentHours: Monday- Friday, 37 hours per week,&nbsp;What is Lincolnshire Housing partnership like to work for?We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.It’s an exciting time to join LHP! With the recent approval of our ambitious ‘Everyday Better’ transformation programme by our Board and Executive Team, we’re expanding our team.Check out our&nbsp;<a href="https://www.youtube.com/playlist?list=PLeNgL4QX0xCP1T-wBnSh2_Sz66216EK35" target="_blank">Youtube&nbsp;</a>channel to hear some stories of what it's like to work here!&nbsp;What benefits will I get from working for Lincolnshire Housing Partnership?&nbsp;<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Discounted Shopping Vouchers through Westfield Health</li><li>Opportunities to learn new skills and knowledge through our fantastic corporate training programme</li><li>A superb employer salary sacrifice pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li><li>Career Development &amp; Encouragement&nbsp;</li></ul>What could a typical week look like as our Risk &amp; Assurance Manager?Working at LHP offers variety, challenge and the chance to make a real difference - but it’s not always easy, you’ll have a fantastic team around you as support and to celebrate your team success.A typical week could look like:Risk &amp; Assurance<ul><li>Develop, implement, and maintain LHP’s risk management and assurance framework in line with the Three Lines of Defence model.</li><li>Ensure risks are identified, evaluated, and mitigated, and that appropriate escalation processes are in place.</li><li>Embed risk management practices across all service areas and support teams to integrate risk thinking into day-to-day decision-making.</li><li>Strengthen Board and Executive oversight through clear, consistent, and timely reporting—linking risk to strategic outcomes, financial triggers, and regulatory expectations.</li><li>Support delivery of internal assurance program consisting of deep dives and internal control testing&nbsp;</li></ul>Internal Audit Oversight<ul><li>Lead the delivery of the annual internal audit programmes, ensuring reviews are well-planned, insightful, and deliver tangible improvements.</li><li>Act as the primary liaison with internal auditors, supporting the business to respond proactively to findings and drive continuous improvement.</li><li>Track and report on audit recommendations, ensuring timely closure and embedding of learning across the organisation.&nbsp;</li></ul>Insurance Management<ul><li>Act as primary liaison with the Account Manager</li><li>Maintain fit-for-purpose insurance arrangements that protect LHP’s colleagues, property, and assets,</li><li>Oversee the end-to-end claims management process, ensuring effective reporting, investigation, and resolution.</li><li>Provide specialist advice on emerging risks and insurance requirements aligned to service change and legal obligations.</li></ul>For a full list of responsibilities please download the job descriptionWhat Skills, Abilities, Knowledge and Experience will I need as a Risk &amp; Assurance Manager?<ul><li>Proven experience in a management role, successfully leading and motivating multi-disciplinary teams</li><li>Significant experience in delivering risk and assurance frameworks across complex organisations.</li><li>Strong track record of leading internal audit programmes and delivering practical improvements from findings.</li><li>Experience of reporting to senior leadership and Boards, including developing and presenting high-quality assurance reports.</li><li>Experience of Insurance </li><li>Excellent organisational skills.</li><li>Experience of working in regulated environments, with a clear understanding of accountability, transparency, and compliance expectations.</li><li>Ability to interpret regulations and guidance and translate into operating practice.</li><li>Excellent understanding of IT systems and an ability to manage data integrity and data quality</li><li>Experience managing insurance portfolios and/or fleet operations</li><li>Background of working in regulated environments</li></ul>&nbsp;How to ApplyPlease attach your most recent CV along with a supporting statement outlining the experience and skills that make you a strong candidate for the role for the Risk &amp; Assurance Manager role.Please get your application in quickly as we may close the campaign early if we receive sufficient strong candidates.&nbsp;Finally some key InformationAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory References

Risk & Assurance Manager

Are you an experienced and tenacious Housing Management professional? An expert at planning and executing transformations? Have a passion for promoting a culture of continuous improvement?If yes, we would love to hear from you!We are recruiting for a new Head of Housing Management to join us on a full-time, 12 month fixed term basis. This role will be home based with regular travel across England, Wales and Northern Ireland. Team Meetings will be held in Peterborough or Birmingham. &nbsp;Mencap delivers Housing Management services to approximately 750 tenants in 250 properties across England, Wales and Northern Ireland. Following an external review of the Housing Management Function, we are looking for an individual to drive a transformation project, with experience of process improvement and delivering high quality services to our tenants.In this role you will:<ul><li>Lead and transform the housing function at Mencap, ensuring compliance with regulations.</li><li>Plan and deliver the transformation – defining and delivering financial and non-financial vision, objectives and impact.</li><li>Review current processes and policies to identify gaps and process improvements.</li><li>Collaborate with other departments and senior leaders.</li><li>Develop and implement strategic plans to improve service delivery and expand the services.</li></ul>You will have:<ul><li>Experience in a ‘Head of’ role within a Local Authority or Social Housing environment.</li><li>Leadership experience in housing management within a large and complex organisation.</li><li>Strong knowledge of housing legislation, tenancy management and social housing regulations.</li><li>Ability to analyse performance data and implement strategic decisions.</li><li>A track record of planning and delivering Housing Management transformation projects from concept to delivery.</li><li>Exceptional leadership and communication skills with the ability to motivate teams and drive service improvements.</li><li>Chartered Institute of Housing Professional Qualification Level 5 or equivalent (desirable).</li></ul>*In depth details can be found on the attached Job Description.If this position sounds like you then please&nbsp;apply now&nbsp;by uploading an up to date CV and a cover letter that outlines why you would be the perfect person for the job.We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.*Please note*&nbsp;The application closing date for the role will be on 29th June. First stage interviews will be held via TEAMS on the 8th&nbsp;June with second stage interviews to follow shortly after.Job # 33914At Mencap, we’re excited to receive your application! We reserve the right to&nbsp;close this advert earlier than planned&nbsp;if we receive a high volume of applications, therefore we encourage you to apply as soon as possible.

Head of Housing

Location: South London – Brixton / Oval&nbsp;A Chartered Institute of Housing qualified professional to lead the strategic development and tactical delivery of our comprehensive housing management service to tenants and leaseholders.About UsEstablished over 25 years ago, Cowley Resident Management Organisation (RMO) runs a mixed tenure estate of 560 properties in South London. We are a thriving and culturally diverse community that encourages resident participation and helps staff and residents to work together to make Cowley a better place to live.&nbsp;It’s a friendly place to work – with a committed team who enjoy seeing the difference they can make to people living in a local community, including vulnerable and older residents.About the roleYou will be a pivotal point of contact between our tenants and internal teams, working alongside colleagues to manage our portfolio of properties and take full responsibility for all aspects of planning, resident engagement and the upholding tenancy terms and conditions. This includes responsibility for letting empty properties and the recovery of arrears.&nbsp;&nbsp;It will be important to build effective relationships with all teams in Cowley to ensure we provide a joined-up housing service.&nbsp; You will work with your team to managing anti-social behaviour cases and positively contribute to our community development and engagement agenda.You will be tasked with producing and delivering a service plan for the organisation with clear targets and performance indicators, as well as developing a strategy for managing anti-social behaviour.&nbsp;About you&nbsp;<ul><li>Comprehensive knowledge of housing management and a recognised qualification issued by the CIH. </li><li>Experience gained in a senior leadership role in a social housing setting</li><li>Knowledge of issues affecting the provision of a customer focused service to a diverse community and key issues concerning local government and social housing</li><li>Knowledge of tenancy conditions and arrears recovery procedures</li><li>Able to lead and chair meetings with multiple stakeholder audiences, including preparation of agendas, schedules and supporting documentation</li><li>Ability to manipulate data and numbers to create reports, updates, schedules and budget documents.</li><li>Effective oral communication, with ability to convey information in a clear, concise manner, leading, coaching and developing the team around you.</li></ul>For more information about us please visit https:&nbsp;<a href="http://www.cowleyrmo.co.uk/" target="_blank">www.cowleyrmo.co.uk</a>To apply, please email&nbsp;<a href="mailto:cowley@wdad.co.uk" target="_blank">cowley@wdad.co.uk</a> and we will send you a full job description and further details on how to apply. Please quote CRMOHSM on all correspondence.&nbsp;For a confidential conversation about this role please email&nbsp;<a href="mailto:aayoola@lambeth.gov.uk" target="_blank">aayoola@lambeth.gov.uk</a>&nbsp;(NB - please do NOT send applications to this address)Closing date: 4th July 2025Short listing: 11th July 2025Interviews: 17th &amp; 18th July 2025Up to £52k may be available for an exceptional candidate

Housing Services Manager

£35,340 - £39,268 per annum (dependent on experience) plus Essential Car User AllowanceFull-time – 35 hours per weekSouth East London - HybridHexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across South East London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.&nbsp;Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you. We are looking for a Neighbourhood Officer to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to a patch of circa 550 homes across our boroughs of operation.&nbsp; &nbsp;Our ideal candidate will have:<ul><li>A proven background of working in a front-line customer service environment – preferably in the housing sector.</li><li>A commitment to excellent standards of customer care.</li><li>Good IT and numeracy skills. </li><li>Excellent verbal and written communication skills.</li><li>Excellent organisational skills – ability to manage a busy workload and meet deadlines/targets.</li><li>An understanding of issues relating to diversity (e.g. mental health, neurodiversity, other vulnerabilities) and a commitment to equal opportunities.</li><li>A full driving licence and access to a vehicle.</li></ul>We are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live inWe are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.&nbsp; We will offer you training and supervision to help you achieve your full potential, and an excellent package including essential car user allowance, pension scheme, flexible hybrid working, and 26 days annual leave.For further details and how to apply, please visit our website at&nbsp;<a href="http://www.hexagon.org.uk/careers" target="_blank">www.hexagon.org.uk/careers</a>&nbsp; &nbsp;No agencies. Previous applicants need not apply.Closing date: Sunday 22 June 2025.Interviews will take place on Wednesday 2 July 2025.&nbsp;We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>&nbsp;Confirmation of appointment to this post will be subject to the successful candidate obtaining an acceptable disclosure from the Disclosure &amp; Barring Service. Details on the DBS can be found at&nbsp;<a href="http://www.gov.uk/disclosure-barring-service-check" target="_blank">www.gov.uk/disclosure-barring-service-check</a>

Neighbourhood Officer

Salary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible)We are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team and you will be responsible for the licensing of houses in multiple occupation as well as undertaking programmed and reactive inspections including compliance visits to rented properties in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: 30 June 2025 (Noon)Interviews: week commencing 14 July 2025Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.&nbsp;Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.&nbsp;Working towards equal opportunitiesStrictly No Agencies

Housing Standards Officer or Senior Housing Standards Officer

An opportunity has arisen within The Housing Services Team for a Fire Safety Manager on an 18-month Fixed Term ContractDo you have contract management experience, working on multiple projects and programmes at the same time?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience, knowledge, and a formal fire safety qualification?Operational Duties &amp; AccountabilitiesYou will&nbsp;support the Regulatory Compliance Manager in the success of Fire Compliance creating excellent partnerships, lead the fire compliance strategy and provide professional technical support expertise in fire safety.- We need an enthusiastic, driven individual to manage the Fire Compliance in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance.- Ensure that all homes and common areas meet required regulatory standards and internal policies adhered to, ensuring the safety of our tenants and members of the public, through the planning control and delivery of periodic testing, servicing, maintenance, and upgrade programmes of work- You will be responsible for all aspects of contract management and administration including day to day oversight of work in progress, managing the relevant compliance contracts appropriately, meeting regularly with contractors to ensure they complete works to a high quality and deliver a cost-effective service, on time, including full budgetary oversight.- Line Manage the Compliance Officer (Fire) &nbsp;to oversee contract administration or work orders for cyclical inspections and remedial or upgrade works. Supporting them to lead on the FRA’s,&nbsp; Fire Door Inspections and communal fire safety works, and complete actions as required.- Identify and document both current and potential strategic and operational fire risks, review fire strategies, policies and processes to reduce, or eliminate risks and contribute to the service development plan providing innovative solutions to continually improve our services- Plan and manage project works that arise from Fire Risk Assessments including fire door replacements programmes and compartmental projects both in Senior Living Scheme, communal areas and general housing stock.This role is a Fixed Term contract for 18 months.Closing date for applications:&nbsp;09:00am on Monday 23rd June 2025.Interview date:&nbsp;Tuesday 1st July 2025.

Fire Safety Manager

Job title:&nbsp;Digital officerBand: 6Salary: £23,361 - £27,090&nbsp;Location/base: Hybrid - Home/CIH officeHours: 28 hours per weekAbout us The Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home.About you Do you have a passion for websites, digital content, and using data to drive better online experiences? We're looking for a skilled and proactive digital officer to help us deliver engaging digital journeys that raise awareness, support our members, and drive action.Reporting into the digital manager, you’ll play a key role in managing our website, supporting digital campaigns, and using analytics to optimise performance.From updating web content, improving SEO to shaping digital user journeys and supporting the marketing team in email and paid campaigns, you'll make sure our digital presence is clear, consistent and effective.This role is perfect for someone looking to build a career in digital marketing — whether you’re a recent graduate or someone with a strong foundation of digital skills seeking your first step into the sector. You’ll be collaborative, detail-focused, and ready to make a meaningful impact across a range of digital channels.&nbsp;How to applyFor an informal chat about this role, please&nbsp;contact Dave Moores, via email at&nbsp;<a href="mailto:dave.moores@cih.org" target="_blank">dave.moores@cih.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;Closing date for applications: Sunday 22 June 2025Interviews due to take place: w/c 30th June 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Digital officer

Location: Salford, Greater Manchester (Hybrid working – at least 2 days a week in the office, with high levels of flexibility to be in the office more when required)Salary: CompetitiveAbout Salix HomesAt Salix Homes, we are not just about providing homes, we are about creating communities. As we celebrate our 10-year anniversary, we are proud of our journey as a not-for-profit housing association managing over 8,000 homes across Salford. Our commitment to quality and customer satisfaction has earned us a C1 grading under the new Consumer Standards, a mark of excellence that reflects our dedication to safe, high-quality homes and responsive services.We are growing, we are innovating, and it is an exciting time to join us.We’re looking for an Executive Director of Customer and Landlord Services to join our Executive Management Team and help lead this next chapter.&nbsp;In this role, you will play a key part in ensuring we continue to deliver exceptional services while embracing new challenges and opportunities.Key responsibilities will include:&nbsp;<ul><li>Lead our customer and landlord services, including housing management, planned and reactive maintenance, and customer safety.</li><li>Ensure compliance with the Regulator of Housing Consumer Standards and the Regulator of Building Safety.</li><li>Drive continuous improvement through innovation, communication, and people development.</li><li>Lead and inspire teams to create a culture of trust, inclusivity, and excellence.</li><li>Work with stakeholders and partners to develop and deliver our Corporate Plan and meet the evolving needs of our communities.&nbsp;</li></ul>Who we’re looking for&nbsp;We are looking for a leader who genuinely cares about making a difference, someone with solid experience at Director level in housing who truly understands what it means to put customers first. You will be someone who embodies our values of being trustworthy, successful, and inclusive. You aim for excellence and embrace change with enthusiasm.Why Join UsAt Salix Homes, we invest in our people.&nbsp;Benefits include:<ul><li>Up to 34 days annual leave (plus bank holidays), increasing with length of service </li><li>Enhanced family leave, including maternity, paternity, adoption and shared parental leave.</li><li>Special leave options, like time off for emergencies, dependents or compassionate reasons.</li><li>Generous company pension scheme – Aviva. Salix Homes will contribute 1.5 times employees' contribution amount up to 9%. For example, if an employee put in 6%, Salix Homes would put in 9% giving a total contribution of 15%.</li><li>Life Assurance - Employees can nominate someone to receive 3 times their annual salary if they die while employed by Salix Homes.</li><li>Reward and Recognition – Salix Homes like to recognise employees who make a difference through:<ul><li>staff awards</li><li>manager perks and financial rewards</li><li>our online Be Salix recognition platform</li></ul></li><li>Employee Development - Salix Homes want to develop their people and have career and personal development opportunities available to employees:<ul><li>coaching</li><li>sponsored study</li><li>accredited professional development</li><li>apprenticeship opportunities</li></ul></li><li>Health Cash Plan - Healthshield to provide a health cash plan for all Salix Homes employees. The scheme helps with the cost of health care such as dental check-ups / fillings / physiotherapy / eye tests / prescription glasses.</li><li>Healthshield Perks - Get access to over 4,000 exclusive member offers available to employees and their families.</li><li>Cycle to Work Scheme – Salix Homes Ride to Work scheme, provided by Evans Cycles is a great way of buying a bike at a discount and paying for it over a year.</li><li>Discount Gym Membership - Salix Homes have a special deal with Salford City Council that lets employees use their gyms at a discount. Salix Homes Healthshield Perks also gives discounts on joining other gyms.</li></ul>Ready to join us? Apply NowFor more information please visit:&nbsp;<a href="https://www.salixhomes.co.uk/emt-recruitment/" target="_blank">https://www.salixhomes.co.uk/emt-recruitment/</a>For a confidential discussion, please contact our consultant at Penna:Bruna Varante on 07858 306725 or email:&nbsp;<a href="mailto:bruna.varante@penna.com" target="_blank">bruna.varante@penna.com</a>Tom Niven on 07860 657044 or email:&nbsp;<a href="mailto:tom.niven@penna.com" target="_blank">tom.niven@penna.com</a>Rachael Morris on 07840 711217 or email:&nbsp;<a href="mailto:rachael.morris@penna.com" target="_blank">rachael.morris@penna.com</a>Recruitment schedule4 July 2025: First round of interviews15 July 2025: Final interviews and on-site recruitment dayThe closing date for applications is Sunday 29 June 2025.*Salix Homes is an Equal Opportunities Employer. We welcome applications from all sections of the community.

Executive Director of Customer and Landlord Services

Job title:&nbsp;Quality assurance officerBand:&nbsp;5Salary:&nbsp;£34,608 - £36,508Location/base:&nbsp;Hybrid - Home/CIH officeHours:&nbsp;35 hours per weekAbout usThe Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is to support housing professionals to create a future where everyone has a place to call home.About youAs we continue to develop and grow our outstanding qualifications offer, we’re looking for a dedicated quality assurance officer to join our education team.&nbsp;You will play a pivotal role within our education team, supporting the quality assurance function. Your expertise will be vital in enabling us to grow our qualifications and maintain our leadership position in housing education across the UK.You’ll help to drive our education offer forward at this crucial time for apprenticeships and housing qualifications. You will manage teams of external assessment personnel, providing training and support to help them carry out their roles. We’re looking for someone who can take a strong lead in ensuring regulatory conditions are enforced and maintained across our network of external providers.Collaboration is at the heart of what we do, so you’ll work closely with colleagues across the education team.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;For an informal chat about this role, please contact Hayley Lovegrove, quality assurance manager on&nbsp;<a href="mailto:hayley.lovegrove@cih.org" target="_blank">hayley.lovegrove@cih.org</a>&nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7Cabdb9c8dff6746137c4408dd99d2a1b3%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638835852538928397%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=iU9ruscZdZvUQ1cYizUe%2FN6FYHo%2FUNSkiFcIMHATwO4%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.Closing date for applications:&nbsp;Sunday 22 June 2025Interviews due to take place:&nbsp;Monday 30 June 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Quality Assurance Officer

A place to create moments that matter Salary: £33,130 per annum, pro rata (including regional uplift) Location: Ballard Court, Camberley (100% onsite) Permanent, part time, 17.5 hours per week minimum between 9am-5pm, Monday - Friday Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Specialist Housing Partners (Independent Living Housing Officer) are a visible presence in their schemes, ensuring the effective management of tenancies. This involves working closely with the allocations and lettings team to onboard new customers. Moving into a new scheme is an important life experience and your role will have a positive influence on our customer journey as you'll be supporting customers to maintain their independence for as long as possible. You'll play a key role in encouraging resident engagement throughout their tenure in the scheme by building a sense of community. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts including service charges (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. This is a role where you can make a real difference in helping our customers live independently for as long as possible. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Specialist Housing Partner (Independent Living Housing Officer) spot salary is £29,580 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus a regional uplift of £3,550 per annum, pro rata. About you You'll need experience in delivering housing management services, along with a solid understanding of tenancy management. Ideally, you'll have a CIH Level 3 Certificate in Housing or be willing to work towards obtaining it. You should have a proven track record in managing anti-social behaviour and a strong knowledge of rent collection processes and the legal frameworks around income recovery. With a passion for delivering a first-class customer experience, you'll thrive on challenges and be focused on achieving positive outcomes for customers while maintaining accuracy and high performance. Successful candidates will be subject to a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email us directly. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Specialist Housing Partner (Independent Living Housing Officer)

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager (FTC 9 months) to lead their estate at Waveney Place, Harleston, Suffolk. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £21,490.34 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

We are hiring a Support Worker role at Target Housing to join our team Locations: Hull Job Type: Full-Time, permanent Application Deadline: 7th July 2025 Roles we have available <ul><li>Hull AST Support worker</li></ul>About us Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society. In a typical week... You will be allocated a caseload of clients who you will support for the agreed contractual hours. We have offices in each area where you can collaborate with other colleagues and managers. You can discuss your client needs and issues as support for yourself and others. Working hours are generally 9am to 5pm with a 20-minute unpaid lunch break. We offer A starting salary of £25,715, after a full 1 years' service this will rise to £27,025 and further years' service, this will rise to £27,995. You will get an initial 28 days Annual Leave with an additional day a year up to 33 days leave, PLUS 8 Bank Holidays. There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Allocated training</li><li>Mileage Compensation</li><li>Access Membership to Westfield Health &amp; Lifetime Financial</li><li>Ability to apply for the Blue Light card</li><li>Employer Contributory Company pension scheme (4%)</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:bella.crane@targethousing.org.uk" target="_blank">bella.crane@targethousing.org.uk</a> and /or <a href="mailto:donna.mcguiness@targethousing.org.uk" target="_blank">donna.mcguiness@targethousing.org.uk</a> Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks JOB DESCRIPTION Main Purpose To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Specific tasks <ul><li>Assist residents when moving in, or out of Target accommodation. </li></ul><ul><li>Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li></ul><ul><li>Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li></ul><ul><li>Assist residents to maximise their income and to manage their personal budgets.</li></ul><ul><li>Support residents to understand their rights and responsibilities under their occupancy agreements.</li></ul><ul><li>Support and motivation to residents encouraging them to achieve personal goals.</li></ul><ul><li>Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li></ul><ul><li>Review support plans periodically and adapt them according to changing needs</li></ul><ul><li>Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li></ul><ul><li>Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li></ul><ul><li>Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li></ul><ul><li>Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li>Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li>Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li>Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li></ul><ul><li>Assist in the delivery and development of resident activities.</li></ul><ul><li>Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li></ul><ul><li>Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li></ul><ul><li>Participate in office duty arrangements.</li></ul><ul><li>Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li></ul><ul><li>Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General tasks <ul><li>Attend and participate in training sessions or activities as required.</li></ul><ul><li>Participate in team meetings and supervision as required,</li></ul><ul><li>Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li></ul><ul><li>Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li></ul><ul><li>Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person specifications <ul><li>Understanding of services provided to vulnerable groups</li></ul><ul><li>Understanding of delivering supported housing services. </li></ul><ul><li>Understanding of delivering services to residents in housing and supported accommodation</li></ul><ul><li>Basic knowledge of Welfare Benefits System. </li></ul><ul><li>An understanding of risk assessments and support planning</li></ul><ul><li>Understanding of the Judiciary System in the UK</li></ul>Competencies Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) Closing date: 07/0/2025 Target welcomes applications from all members of the community. Target reserves the right to close this role earlier than stated should the number of applications suffice.

Housing Support Worker AST

Job description Full Time, Permanent Location: Based at 100 Temple Street &amp; home working by agreement. Are you passionate about housing and homelessness issues? We are looking for an enthusiastic individual to join our friendly team who is interested in homelessness issues, has good IT, liaison and co-ordination skills, and ideally, experience in working with referral or placement accommodation registers. The focus of this role is to help improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of our Housing Support Register. Based within Housing Options, you will work closely with members of the Commissioning and Contracts team &amp; the team that administers the Housing Support Register and other key stakeholders. You will also assist in working collectively to create more fluid, efficient and outcome focused processes to ensure that data inputting is accurate. If you are interested in helping create a better experience for homeless clients and are engaged and solution-focused, we would like to hear from you. The work is varied and in a typical week you might visit a commissioned provider to discuss possible improvements to how sensitive client information is recorded and shared, run a training session for new users of the Housing Support Register, clarify with operational colleagues on commissioning intentions in terms of referrals to a particular service and look at technical solutions to improving how rough sleeper information can be analysed. You should be very confident working with spreadsheets and placement data, have good written and verbal communication and to compliment your training skills. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Want to know more? Please email Katie McLoughlin or Hywel Caddy: <a href="mailto:katie.mcloughlin@bristol.gov.uk" target="_blank">katie.mcloughlin@bristol.gov.uk</a> , <a href="mailto:hywel.caddy@bristol.gov.uk" target="_blank">hywel.caddy@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Housing Support Register Co-ordinator (Distinct Pathways)

The role This Role: Neighbourhood Manager known internally as Woking PFI Neighbourhood Manager Salary Range: £44,612 - £46,960 dependent upon experience Full Time Permanent Post based on 37.5hrs per week - Fully office based MTVH are recruiting for a highly skilled and experienced Housing Manager to be employed on a full-time permanent office-based role, to lead on the delivery of an enhanced housing management service. This role manages a Neighbourhood Officer who in turn supports the Neighbourhood Manager in the delivery and monitoring of all housing management related services and delivery of KPI's as directed by the Head of Service. We are looking for a natural leader with a passion for community and operational excellence. Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at our Woking PFI scheme. This role involves working closely with residents, local partners, and internal teams to address community issues, improve housing services and enhance the quality of life for residents. This is a fast-paced, customer-facing management role that requires strong housing and property management expertise. What you'll need to succeed :<ul><li>Excellent leadership skills and significant experience &amp; knowledge in the delivery of a housing management &amp; repairs service.</li><li>Excellent knowledge of the Regulator of Social Housing requirements upon housing providers</li><li>Excellent knowledge of housing legislation across all tenues</li><li>Excellent knowledge of tenant satisfaction measurement</li><li>Understanding of PFI contracts</li><li>Experience of working in housing in a tenure blind setting</li><li>Experience of dealing with customers presenting with complex needs</li><li>Experience of contract management and holding contractors to account</li><li>Possess high levels of attention to detail and accuracy in writing and numeracy</li><li>Experience of working with internal &amp; external stakeholders</li><li>Significant experience of budget management</li><li>Excellent leadership skills and the ability to manage a varied and a very diverse &amp; demanding workload</li><li>Experience &amp; skills to use IT systems to deliver innovative services and ensure customer interactions are captured accordingly</li><li>Be an innovative self-starter who isn't afraid of challenge</li><li>Experience of managing &amp; reporting on projects against agreed targets.</li><li>Be willing to work flexible hours as required</li></ul> What you will be doing: <ul><li>Acting as the primary point of contact for residents within the neighbourhood.</li><li>Managing and monitoring housing services, including tenancy management, estate inspections, and anti-social behaviour cases.</li><li>Building strong relationships with residents, community groups, and local stakeholders to foster community engagement and empowerment.</li><li>Coordinating with internal departments (repairs, lettings, income, compliance etc.) to ensure a seamless service delivery.</li><li>Leading neighbourhood improvement initiatives and community development projects.</li><li>Monitoring and reporting on neighbourhood performance indicators, including resident satisfaction and service outcomes.</li><li>Responding to complaints and enquiries in a timely and professional manner.</li><li>Ensuring compliance with health and safety, safeguarding, and equality and diversity policies.</li></ul> Desirable <ul><li>Supervisory/Staff Management</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. Interview Diary Date: 29/07/2025 to be conducted at Premier House, 52 London Road, Twickenham, TW1 3RP Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Neighbourhood Manager

The Vacancy <ul> <li>Annual salary of £33,557 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, hybrid working. You'll also be required to travel to your designated patch</li></ul>Proposed Interview Date: Wednesday 9th July 2025 The role We are seeking a dynamic and committed Housing Officer (Communities) to join the Neighbourhood Team managing a dedicated patch. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team. The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods by being a visible presence on our estates. This will include investigating reports of anti-social Behaviour, following organisational policies and procedures, carrying out scheme inspections and assisting with the management of service charges. The right fit <ul> <li>Experience in delivery high-quality customer facing housing management service.</li> <li>You must have knowledge of housing regulations and other relevant legislation.</li> <li>Experience working in partnership with external agencies.</li> <li>Ability to prioritise your workload in order to meet targets and deadlines.</li> <li>Experience of effective and positive team working as well as using your own initiative to resolve situations.</li> <li>Excellent numeracy, ICT, and literacy skills with the ability to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills with people at all levels.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li> <li>You must have a full UK driving license and access to your own vehicle. </li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Housing Officer

Job Description Salary range: £40,755 - £43,299 (pro rata) p.a. inc. London weighting Contract: Fixed term - until 31 March 2026 (with the possibility of an extension) Hours of work: 36 hours per week Location: Civic centre and other locations from time to time A Rewarding Opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post Are you passionate about empowering communities and making a real difference in people's lives? Brent Council is looking for a dynamic and motivated Community Engagement Officer to join our Community Engagement team. In this exciting role, you'll lead and support a wide range of community engagement and consultation initiatives across one of London's most diverse boroughs. From organising Brent Connect Meetings to promoting resident participation through the Go Vocal platform, you'll be at the heart of shaping how we connect with our communities. Key Responsibilities include to: <ul> <li>Deliver inclusive and high-quality engagement activities across the borough.</li> <li>Organise and manage community events, including logistics and promotion.</li> <li>Support and guide council teams in delivering meaningful consultations.</li> <li>Promote and monitor participation in council grant programmes.</li> <li>Act as a key liaison with community groups and voluntary organisations.</li> <li>Collect and analyse data to showcase the impact of engagement work.</li></ul>The Person We are looking for someone with proven experience in community engagement, outreach, or public consultation. You will have the ability to work flexibly, including evenings and weekends and strong organisational and communication skills. You will also be a collaborative team player with a passion for diversity and inclusion and be confident in using digital tools and platforms like Microsoft Office and MS Teams. Closing date: 8 July 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Community Engagement Officer

Company Description United Living is growing. Fast. With a strong contract pipeline and ambitious plans ahead, we're building capability right across the business - and L&amp;D is at the heart of it. We're looking for a highly organised and motivated Learning &amp; Development Advisor to join our Group L&amp;D team. In this role, you'll support learning activities across Central Services and the wider Group, ensuring we have the right training, systems and processes in place to support both compliance and colleague development. Job Description <ul><li>Coordinate and schedule a variety of training across the business, including compliance, SHEQ, leadership, and talent development.</li></ul><ul><li>Support the delivery and administration of our PDR (performance development review) process, including system updates, user guides, and reporting.</li></ul><ul><li>Maintain accurate training data and produce regular reports for senior leadership and business reviews.</li></ul><ul><li>Work closely with colleagues across HR, Early Careers and business MDs to ensure effective delivery of L&amp;D initiatives.</li></ul><ul><li>Support our L&amp;D systems - becoming a super-user of platforms such as our LMS, training matrices and PDR systems.</li></ul><ul><li>Provide general L&amp;D administration support, including supplier coordination, invoice processing, and CITB grant applications.</li></ul><ul><li>Acting as central L&amp;D contact, partnering with pillar HRBPs and operational leaders to support the logistics of delivering impactful development initiatives - including the next phase of the Leadership &amp; Management programme</li></ul><ul><li>Ensuring strong governance and continuous improvement of the PDR process across all pillars</li><li>Reporting on L&amp;D effectiveness and engagement to drive data-informed decisions and foster a culture of continuous learning</li><li>Supporting with talent development, succession planning and activation of high-potential individuals</li></ul>Qualifications <ul><li>Previous experience in an L&amp;D role (ideally within a fast-paced or regulated environment).</li></ul><ul><li>Confident using learning systems (LMS, appraisal platforms, training databases).</li></ul><ul><li>Strong Excel, Word and PowerPoint skills.</li></ul><ul><li>Excellent communication and stakeholder engagement skills.</li></ul><ul><li>Highly organised, able to juggle multiple priorities and maintain attention to detail.</li></ul>Additional Information At United Living, we value capability, pace and collaboration - this is a great opportunity to build your career in a growing group with a wide range of future development opportunities.

Learning and Development Advisor

Job Description Job Title: Community Engagement Officer Contract Type: Permanent Salary: £31,931 (£35,123 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: West Bromwich, Sandwell PFI If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Community Engagement Officer You will lead and manage the delivery of a quality, effective service to customers across the two PFI estates, driving continuous improvement. You will build strong operational relationships with both internal and external stakeholders to maximise the number of customers who know about the support and opportunities that are available, as well as building strong strategic partnerships with external stakeholders to secure opportunities for our customers. About you We are looking for someone who <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Resident Engagement &amp; Community Development <ul> <li>Develop and implement resident engagement strategies aligned with PFI contract requirements and key performance indicators. Ensure KPIs are met from the Output Specification of each contract to ensure no financial penalties are incurred.</li> <li>Organise and facilitate resident meetings, focus groups, and community events to encourage active participation in housing management decisions. Including organise, facilitate and record outcomes of customer meetings and events.</li> <li>Establish and support resident associations and community groups.</li> <li>Create and maintain effective communication channels between residents and various stakeholders involved in the PFI scheme</li> <li>Identify new methods of engaging with new and existing customers considering the use of emerging technology.</li> <li>Produce clear, accurate information and materials for colleagues for their use when engaging with customers and encouraging participation in the Customer Panel.</li> <li>Develop and maintain an up-to-date register of vulnerable tenants within the community, ensuring accurate and confidential records are kept. Conduct regular home visits to assess their well-being, identify any emerging needs, and provide ongoing support. Actively signpost vulnerable tenants to relevant support agencies, services, and resources to address their needs effectively. Build and maintain strong partnerships with external organisations, such as social services, healthcare providers, and charities, to ensure tenants receive timely assistance. </li> <li>Oversee the day-to-day management of the community bungalow, ensuring it is a safe, welcoming, and inclusive space for all ages. Plan, coordinate, and promote a diverse range of activities and events that cater to the needs and interests of the entire community, fostering engagement and participation. </li> <li>Providing outreach and brokerage with young people including those currently in low-paid employment, to promote access to training and progression opportunities</li> <li>Manage the aids and adaptation budget, ensuring accurate allocation and expenditure tracking, while overseeing the end-to-end process of tenant applications, including assessment, approval, and implementation of necessary adaptations to meet their needs.</li> <li>Oversee the Elderly Garden Scheme, including budget management, coordination of gardening services, and ensuring timely delivery of support to elderly tenants to maintain safe and accessible outdoor spaces.</li> <li>Oversee the management of vulnerable tenants in a high-rise block, understanding the unique complexities of their needs, and conduct regular visits to ensure their safety, well-being, and access to necessary support services.</li></ul>Stakeholder Management <ul> <li>Liaise between residents, The PFI team, asset management contractors, and local authority partners and stakeholders. Coordinate with the asset teams and contractors to ensure resident feedback is incorporated into service delivery.</li> <li>Prepare and present regular reports on community engagement activities and outcomes to PFI contract managers and stakeholders. </li> <li>Build and maintain strong relationships with local community organisations, council services, and support services</li> <li>Regularly review and update the Terms of Reference (ToR) for scrutiny meetings to ensure they remain aligned with organisational goals, community needs, regulatory and contractual requirements. Monitor compliance with the ToR during meetings and ensure all objectives are being met. </li> <li>Produce clear, accurate information and materials for PFI colleagues for their use when engaging with customers and encouraging participation in the Customer Panel. </li> <li>Support Front Line Colleagues in engaging with local customer groups, acting as a Centre of Excellence, providing advice on constitutional issues and effective scrutiny and funding applications. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through Customer Panels/ The Neighbourhood Monitoring Panel and other meetings and events, including via digital channels, ensuring they have the appropriate skills and opportunities to evaluate, scrutinise and shape service delivery. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Project Team to resolve escalated complaints as required. </li> <li>Develop links with partner organisations, colleges, adult education centres and other training services to promote training programmes for customers</li> <li>Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture</li></ul>Service Improvement <ul> <li>Monitor and evaluate resident satisfaction levels through surveys and feedback mechanisms</li> <li>Identify areas for service improvement through resident consultation and feedback analysis</li> <li>Develop action plans to address identified issues and implement solutions within PFI contractual frameworks</li> <li>Ensure compliance with PFI contract requirements regarding resident engagement and satisfaction</li> <li>Prepare and present a comprehensive annual report detailing the outcomes, achievements, and impact of scrutiny meetings over the year. Highlight key successes, areas for improvement, and recommendations for future actions to enhance community engagement and decision-making processes. </li> <li>Lead the creation of a bespoke quarterly newsletter tailored to the needs and interests of the community and key stakeholders. Collaborate with internal teams and external partners to gather relevant content, including updates, success stories, and upcoming initiatives. Ensure the newsletter effectively engages key stakeholders by highlighting achievements, opportunities, and community impact. Oversee the marketing and distribution of the newsletter through appropriate channels (e.g., email, social media, print) to maximise reach and engagement. Monitor feedback and analytics to continuously improve the newsletter's quality and effectiveness. </li> <li>Develop and produce a You Said, We Did" leaflet to communicate key achievements, actions, and future priorities to customers. Use insights from the annual contract management plan and customer satisfaction surveys to highlight successful outcomes and demonstrate how customer feedback has been addressed. Collaborate with relevant teams to gather data, success stories, and future goals. Ensure the leaflet is visually engaging, easy to understand, and tailored to the needs of the community. Include clear examples of what has been achieved and outline plans for further improvements or initiatives. Oversee the distribution of the leaflet through appropriate channels (e.g., direct mail, digital platforms, community hubs) to ensure it reaches a wide audience. Use the leaflet as a tool to foster transparency, trust, and ongoing engagement with customers. </li></ul>Project Management <ul> <li>Manage community development projects and initiatives within allocated budgets, report monthly on your budget breakdown accounting for any overspends.</li> <li>Coordinate resident involvement in asset management and maintenance programs</li> <li>Oversee community facilities and spaces within PFI developments</li> <li>Monitor and report on project outcomes and KPIs</li> <li>Actively promote the bungalow and its activities to the wider neighbourhood through various channels (e.g., social media, flyers, local partnerships) to increase visibility and participation. Build strong relationships with residents and stakeholders to ensure the bungalow remains a vibrant community hub.</li> <li>Ensure compliance with Riverside policies and procedures relating to equality and diversity, data protection, communication and health and safety</li> <li>Undertake personal development and training as necessary to keep up to date with housing legislation and service delivery skills</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Degree in Community Development, Social Work, Housing Management or related field</li> <li>Minimum 3 years' experience in community engagement or resident involvement</li> <li>Experience in stakeholder management and partnership working</li> <li>Ability to work with diverse communities and stakeholders</li> <li>Knowledge of housing regulations and resident involvement standards</li> <li>Strong understanding of social housing sector and resident engagement principles</li> <li>Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds</li> <li>Strong influencing and negotiation skills and experience of effectively managing internal and external stakeholders</li> <li>Ability to work autonomously and a can-do attitude</li> <li>Experience of seeking best practice to drive continuous improvements </li> <li>Ability to manage and prioritise own workload to achieve personal and team targets</li> <li>Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time</li> <li>Understanding and knowledge of confidentiality, data protection and equality and diversity</li> <li>Awareness of the importance of health and safety issues</li> <li>Valid Driving License with access to a vehicle for business use</li></ul>Desirable <ul> <li>Knowledge of PFI contract management and performance monitoring</li> <li>Experience with resident satisfaction surveys and feedback analysis</li> <li>Understanding of social value measurement and reporting</li> <li>Familiarity with housing management systems</li> <li>Experience of managing and motivating teams and reporting on performance</li> <li>IAG or CIAG professional qualification or equivalent experience</li></ul>Additional Information <ul> <li>This role requires a DBS check and involves travel between different sites within the region. A valid UK driving license and access to a vehicle is essential. </li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Vacancy Name Recovery Coordinator Vacancy No VN5193 Employment Type Fixed Term Hours Per Week 37.00 Work Pattern Monday to Friday Location 55 Dartmouth Road, London, SE23 3HN Location Region London Location City London Location Postal Code SE23 3HN Interview Date 21 Jul 2025 Job Details X2 Recovery Coordinator - Full Time, Ongoing Fixed term contract until April 2026 Located: PCRS Lewisham, Forrest Hill, 55 Dartmouth Road, London, SE23 3HN Working Monday to Friday - 37 hours per week. The successful applicants will manage a caseload of adult service users in a mix GPSC (GP Shared Care) and Primary Care Recovery service setting i.e..: working at GP surgeries as well as at our main office in Lewisham, delivering evidence-based interventions in line with individual recovery plans. This may include liaising closely with a full range of workers and skills within the team as well as family members and significant others as appropriate. As a Recovery Coordinator, you will deliver Substance Misuse specific knowledge, interventions and support, harm minimisation, and help set personalised recovery plan goals to support the service user achieve their goals in a safe and supportive way.<ul><li>You will also collaborate closely with key partners like GPs and other social care professionals to achieve the best health and wellbeing outcomes for individuals.</li><li>Recovery Co-ordination is a diverse and rewarding role, Key Duties include:</li><li>Manage an adult caseload of OST (Opiate Substitute Treatment), alcohol, non-opiate, and alcohol and non-opiate service users, delivering person centred care.</li><li>Co-produce and review recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce alcohol/drug-related harm to individuals.</li><li>Work with service users towards detoxes both community and in patient as well as rehabilitation centres.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li></ul>For full person specification and job details, please click here. Please note the salary banding indicates the full earning potential for this position. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. Please note that all communication regarding your application for this post will be sent to the email address you provide on your application form. We will contact shortlisted candidates by email to confirm the arrangements for interview. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk folder. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £25,010 - 35,0907 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 15 Jul 2025

Recovery Coordinator

Job Introduction What you'll do We are looking for a Supported Housing Officer to join our Supported &amp; Temporary Housing team on a 12-month fixed-term contract. Our Sheltered Accommodation Housing delivers homes for people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. We are looking for a Supported Housing Officer for the following schemes in the borough of Brent: <ul><li>Perrin House, Malvern Road, NW6 5QD</li><li>Len Williams Court, Granville Road, NW6 5QY</li><li>Ledalle House, Forbes Close, NW2 7EQ<ul><li>Aclandd Road, 14-18 Acland Road, NW2 5AU</li></ul></li></ul>How you'll do it The Supported Housing Officer delivers housing management services and being actively involved in organising activities for the residents. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. You will be personally committed to delivering the highest quality housing management services, ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. Deliver a responsive onsite service, looking after communal facilities, first line housing management, organising activities for residents and delivering customer service of the highest standard. Overall, the role calls for a highly collaborative, service-minded, and proactive individual, keen on making a positive impact on residents' lives. The ideal candidate We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential <ul><li>Experience providing a customer focused service, providing services to customers with support needs, in a social care or social housing environment.</li><li>Strong interpersonal skills; friendly, approachable, professional </li><li>Clear, concise and accurate written and verbal communication skills </li><li>Able to apply relevant legislation, policy and best practice </li><li>Effective IT skills including basic MS Office skills</li><li> Numeracy and literacy skills equivalent to NVQ2 qualification. </li></ul>Desirable: <ul><li> Social care or similar qualification/accreditation relevant to the customer group at the service. </li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits we offer: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)</li><li>Generous pension scheme</li><li>Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations</li><li>Health cash plan</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more</li><li>Interest free loans: season ticket loan, tenancy deposit loan and training loan</li><li>Cycle to work scheme </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is at 23:59 on 30 June 2025. Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Supported Housing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Manchester service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Manchester team. We have an exciting opportunity for 3 Recovery Coordinators to join our Manchester Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Manchester service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Tez Pearson | <a href="mailto:Tez.Pearson@cgl.org.uk" target="_blank">Tez.Pearson@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The Vacancy PART TIME - 24 hrs - Weekend Only Hampshire Social Inclusion 101 provides accommodation and 24/7 support for up to 20 clients with complex and high-level support needs. As well as two additional emergency beds for overnight placements for rough sleepers. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting an role, where no two days will be the same, you'll take part in various tasks, such as running client activities to life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. Working as a Recovery Coordinator with Change Grow Live is a rewarding role where you can utilise your people skills to make a real difference in the lives of those suffering with substance misuse problems. Supporting our service users from point of entry into the service and through their recovery journey, helping with social re-integration and enabling them to lead purposeful and meaningful lives. Due to our continued commitment in supporting people suffering with substance misuse problems, Change Grow Live are looking for a Recovery Coordinator to join our Birmingham service, working specifically with prison leavers to improve outcomes and continuity of care rates on release. This is an excellent opportunity for someone with experience of substance misuse issues, looking to take the next step in their career with a charity that will support your continued personal and professional development. Where: East Hub - Stechford, Birmingham Full Time Hours: 37.5hrs per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Work alongside the Entry Into Service team with a focus on managing all prison leaver referrals for the relevant hub in the community</li><li>Complete and log accurately all relevant assessments and interventions such as triages, alcohol audits, SADQs, recovery assessments, criminal justice assessments, risk assessments, DBST and harm reduction amongst other interventions</li><li>Support with NMP medical appointments, nurse reviews and psychosocial support as and when required</li><li>Promote engagement with external professionals and agencies whilst maintaining a service user led focus around community involvement</li><li>Work and liaise with other agencies involved with the service user's broader care plan including hospitals, GPs, community mental health teams, probation, police, prisons, housing and pharmacies</li><li>After completion of appropriate training or demonstration of relevant experience, carry out key harm reduction strategies such as offering Needle Exchanges and distribution of Naloxone</li><li>Adhere to safeguarding policies and complete outreach interventions such as home visits or joint appointments with associated professionals to clients, where required</li><li>Professional development through involvement with wider community hub activities by supporting open access responsibilities where possible</li></ul>About you: <ul><li>Experience in managing caseloads of people ideally within a CQC registered service or similar</li><li>An understanding of drug and alcohol issues and experience of working within a related field</li><li>An understanding of the criminal justice system and experience of working within a related field</li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information e.g. case management reports and high-risk referrals</li><li>Excellent time management skills and an ability to work on own initiative, prioritising accordingly</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering the wider service and specific team objectives</li><li>Good working knowledge of mental health interventions, services, and good practice</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service</li><li>Flexible working arrangements</li><li>Paid 'Wellness' hour each week along with an Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, cycle to work etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please read attached job description for a more detailed outline of responsibilites and person sepecification. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please note: This post is subject to a Disclosure and Barring Service (DBS) Enhanced Adult check. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Ollie Moseley | <a href="mailto:ollie.moseley@cgl.org.uk" target="_blank">ollie.moseley@cgl.org.uk</a> | 07551843438 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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