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Your typical day could start by reviewing financial models for ongoing lease negotiations or supporting the Alternative Funding team with options appraisals for new project proposals. Later, you might be drafting reports for the Board, coordinating with input from Legal and Asset Management, or analysing entity accounts to inform strategic decision-making.What you’ll doYou’ll play a key role in driving the financial success and integrity of Peabody’s project portfolio. You’ll take ownership of budgets, lead financial due diligence for disposals, and provide analytical support on projects gathering input and insights from multiple teams including Development, Rents, Service Charges, and Central Finance. Working collaboratively with internal and external stakeholders, you’ll help ensure our financial planning and project delivery are robust, accurate, and strategically aligned.&nbsp;You bring a proactive mindset and thrive in complex environments where your insights drive tangible outcomes. You’re confident working with data, comfortable managing multiple priorities, and always focused on creating value through financial excellence and partnership.If you’re ambitious, analytical, and ready to make a meaningful impact, we want to hear from you.What you’ll need<ul><li>An accountancy qualification (CIMA, ACCA, ACA) </li><li>Proven experience managing project-based work</li><li>Strong analytical skills with an ability to interpret data and present insights clearly</li><li>Experience in financial modelling and entity due diligence is desirable </li><li>Excellent stakeholder management and relationship-building skills</li><li>Strong written communication, able to produce reports for senior audiences</li><li>Experience coordinating across teams and disciplines</li><li>A solution-focused mindset, flexible and able to rise to new challenges</li><li>Evidence of career progression and accountability for outcomes</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li><li>Professional development and opportunities to broaden your skills</li></ul>Please read before applying:If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews:&nbsp;Interviews will be held over 20th to 25th November in person at our offices in Westminster Bridge Road.&nbsp; Early applications are encouraged as we may close the advert early if we receive a high volume of strong applications.You must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=55822bfdf7859495&amp;f=debe85c60a25e406" target="_blank">&nbsp;Finance Manager Projects - Corporate Finance- Job role (2).docx - Role Profile</a></li></ul>

Peabody

Finance Manager Projects

<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

Job Description Salary range: Grade 11 £46,968- £49,056 p.a plus fantastic benefits Contract: Fixed Term ending November 2026 Hours: Full-time, 37.5 hours per week (flexible working available) Location: Croydon Role Overview: Croydon Affordable Housing are looking for a 'Can Do' Senior Housing to join our small team. You will play a crucial role in establishing and maintaining relationships with Tenants, Contractors, Staff , Landlords, Surveyors, Agents and other Stakeholders. Croydon Affordable Housing is a small housing charity which was set up in 2017 by Croydon Council. The charity manages under 360 properties and reports to an independent charity board. This is an exciting opportunity for an enthusiastic and committed individual to take a lead role in ensuring that Croydon Affordable Housing fulfils its duty as a landlord. You will have the right skills and extensive experience of Housing Management. Extensive knowledge of the Rents and Arrear, Bookkeeping and Financial Management and production of Finance dashboard, Financial Budgets and Monthly Financial performance reports will be essential with the eagerness to learn when opportunities arise. The ability to work independently and across departments and sectors is vital as you will be working closely with the following services i.e. Legal, Property &amp; Tenancy , Housing , Rent Accounting, Rents and Debt recovery, Suppliers, Contractors and others departments to ensure our properties are performing with set KPIs and Targets and set up highest level of service for their property portfolio. If you have the relevant skills and experience to help us deliver our positive vision for Croydon Affordable Housing, then we would love to hear from you. If you would like to discuss the role informally, please contact the Property and Tenancy Manager , Jennifer Brown at <a href="mailto:Jeniffer.Brown@croydon.gov.uk" target="_blank">Jeniffer.Brown@croydon.gov.uk</a>. 1. Job Purpose The Senior Housing Officer is responsible for leading and delivering high-quality housing management services across affordable housing schemes within team. This includes tenancy management, arrears control, estate management, and customer engagement. The role involves supervising Housing Officers and other frontline staff, ensuring compliance with relevant housing legislation, regulatory standards, and organisational policies, while working to improve resident satisfaction, tenancy sustainment, and neighbourhood wellbeing. 2. Key Responsibilities A. Tenancy &amp; Housing Management • Manage a caseload of complex tenancy issues, including tenancy breaches, arrears enforcement, anti-social behaviour (ASB), safeguarding, and tenancy fraud. • Ensure that lettings, voids management, and tenancy sign-ups are carried out efficiently, in line with allocations policies and void turnaround targets. • Provide specialist advice on tenancy agreements (secure, assured, fixed-term, starter, shared ownership) and take appropriate enforcement action where necessary. • Support residents in sustaining their tenancies, through early intervention, income advice, and referral to support agencies. B. Estate &amp; Property Management • Oversee the condition, safety, and presentation of estates, communal areas, and neighbourhoods. • Organise and carry out regular estate inspections, ensuring follow-up action is taken on repairs, tenancy breaches, and health &amp; safety issues. • Liaise with asset management and compliance teams to ensure properties meet Decent Homes Standards, building safety regulations, and environmental standards. • Lead on tenancy audits and fraud prevention measures. C. Leadership &amp; Team Management • Line manage Housing Officers, Tenancy Officers, and/or Housing Assistants, including workload allocation, case supervision, 1:1s, and annual appraisals. • Provide leadership, coaching, and professional guidance to staff, supporting their development and performance. • Act as first point of escalation for frontline staff in dealing with complex cases or customer complaints. • Deputise for the Housing Manager as required. D. Resident Engagement &amp; Community Development • Promote resident involvement in service improvement, community initiatives, and scrutiny activities. • Build strong working relationships with tenants, leaseholders, and stakeholders to enhance trust, satisfaction, and community cohesion. • Handle escalated complaints in line with the Housing Ombudsman's Complaint Handling Code and organisational procedures. • Work with community safety teams, local authorities, and police to tackle ASB and improve neighbourhood safety. E. Compliance &amp; Regulation • Ensure housing management services comply with legal and regulatory frameworks, including: • Housing Act 1985 and 1996 • Homelessness Reduction Act 2017 • ASB, Crime and Policing Act 2014 • Equality Act 2010 • Data Protection and GDPR requirements • Regulatory Standards of the Regulator of Social Housing • Maintain accurate case records, statistical data, and performance reports. • Monitor performance indicators (arrears, voids, ASB, customer satisfaction) and contribute to service improvement plans. ⸻ 3. Person Specification Essential • Significant experience in housing management within affordable/social housing. • Strong working knowledge of housing law, tenancy agreements, and regulatory frameworks in England. • Proven experience of managing and developing staff. • Excellent problem-solving, conflict resolution, and negotiation skills. • Strong understanding of welfare reform, universal credit, and tenancy sustainment strategies. • Experience working with vulnerable residents, including safeguarding and partnership working with statutory and voluntary agencies. • High level of IT literacy, including use of housing management systems and MS Office packages. • Strong verbal and written communication skills. Desirable • Chartered Institute of Housing (CIH) qualification or working towards it. • Previous experience in line management within a housing association, council, or similar setting. • Knowledge of leasehold management and shared ownership. • Experience in service improvement, project work, or resident engagement initiatives. ⸻ 4. Key Relationships • Internal: Housing Officers, Repairs Team, Income Management, Compliance, Customer Service, Asset Management. • External: Residents, local authorities, police, social services, voluntary sector organisations, contractors, Regulator of Social Housing. ⸻ 5. Additional Information • This role requires occasional evening or weekend work to attend resident meetings or respond to urgent housing matters. • A valid UK driving licence and access to a vehicle may be required for estate visits. • The role is subject to enhanced DBS checks due to safeguarding responsibilities. ⸻ 6. Organisation Values &amp; Behaviours The post-holder is expected to demonstrate and promote [organisation name]'s values, including: • Putting residents first. • Acting with integrity and accountability. • Promoting inclusion, equality, and diversity. • Delivering value for money and continuous improvement. 7. Special Conditions: Able to attend meetings outside of normal working hours on an ad hoc basis. You should be able to get around the Borough to carry out the duties of this post. It is a preference for the post holder to have access to public transport or own car. Personal Effectiveness - As this post has access to vulnerable people the post holder will need to demonstrate that they meet competencies relating to Accountability, Emotional Resilience, Team working and Authority, power and Control. To view the LLP Senior Generic Housing Officer role profile please Click here. About Us Croydon Council's priorities The Council balances its books, listens to residents, and delivers good sustainable services <ul> <li>Get a grip on the finances and make the council financially sustainable</li> <li>Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses</li> <li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors</li> <li>Ensure good governance is embedded and adopt best practice</li> <li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li></ul>Key business plan outcomes: <ul> <li>Croydon is a place of opportunity for business, earning and learning</li> <li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li> <li>Croydon is a cleaner, safer and healthier place, a borough we're proud to call home</li> <li>People can lead healthier and independent lives for longer</li> <li>Croydon Council's new ways of working</li></ul>Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

LLP Senior Generic Housing Officer

Housing Needs Review &amp; Improvement Manager (Job number: 3609) Salary: £50,537 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36 per week,full time Closing Date: Sunday 30th November 2025 at 23:55 Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is building a borough where everyone can thrive. We're home to radical social change, progressive values, and big ambitions and housing is at the heart of our mission. We're working closely with our communities to ensure access to safe, secure, and sustainable homes for all. We're looking for a committed and experienced professional to lead our statutory housing review function and help drive improvement across our housing services. The Role As the Housing Needs Review &amp; Improvement Manager you will lead Camden's housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant. This is a strategic leadership role. You will manage and develop a team of review officers, champion service improvement, and shape policy in response to legal precedent and resident feedback. You will work closely with legal services, housing teams, elected members, and the ombudsman. You'll also lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. About You You bring substantial experience in housing, homelessness, or legal services, with strong knowledge of Parts 6 and 7 of the Housing Act and related case law. You understand administrative law, safeguarding, and housing allocations. You have proven leadership experience, including managing staff, guiding performance, and improving service standards. You are confident representing the Council in legal proceedings, producing high quality written decisions, and training others on good practice. You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. To view the Job Profile, please CLICK HERE What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£50,000 - £74,999 per year</li></ul>

Housing Needs Improvement Manager

Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Coleraine Park site. About Us Harris Primary Academy Coleraine Park is an Outstanding primary academy and we have high expectations and aspirations for your children. All our staff aim to give every child an exceptional education providing support, care, enrichment and challenge as they come through our doors. We give them opportunities to enjoy their learning and prepare them for future academic success as well as happy lives. We have a unique creative curriculum, a clear vision, high expectations, strong moral values and a love of learning. Our academy is a multi-cultural, multi-faith family where children learn together. They respect and value each other. We believe all children are special and we "dig for gold" in every child. This means encouraging children to do their very best, not settling for second-best. The Academy is located in the heart of Tottenham and we are very proud of all of our children and staff. Everyone works hard and behaves well to achieve their best. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible</li> <li>Carrying out servicing, cleaning and checking of academy vehicles within your capabilities</li> <li>Providing technical and craft support to teaching staff</li> <li>Providing site security as required</li> <li>Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff</li> <li>Maintaining, decorating and repairing the academy premises where appropriate;</li> <li>Liaising with and supporting external contractors on site, ensuring supervision at all times</li> <li>Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly</li> <li>Monitoring the toilets for cleanliness and replenishing supplies as necessary</li> <li>Regularly touring the academy, keeping corridors free from litter</li> <li>Assisting in maintaining the academy grounds</li> <li>Locking and securing gates as required</li> <li>Assisting in the removal of furniture e.g. for exams and academy events</li> <li>Reporting any lights that need replacing, graffiti or any broken fixtures and fittings</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of Health and Safety legislation and requirements</li> <li>Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same)</li> <li>Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions</li> <li>Knowledge of maintenance and security systems and procedures</li> <li>Knowledge of supervisory skills</li> <li>Understanding of appropriate cleaning methods and standards</li> <li>Experience of working in an inner city school or educational establishment with children and young people</li> <li>Considerable DIY experience and skills</li> <li>Ability for some heavy lifting, with physical fitness appropriate to tasks required</li> <li>Ability to monitor and report on structural faults/repairs</li> <li>Ability to monitor and order stocks of material</li> <li>Ability to work evenings and weekends on a regular basis</li> <li>Ability to deal with emergencies occurring outside normal working hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

Recovery Coordinator Location: Erith Health Centre, London Salary: £28,690 - £34,730 Contract type / hours: Permanent, 37 Hours Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About the Role: As a member of the multi disciplinary team, you will be running a variety of peer support groups as well as working with service users one-on-one in order to build their recovery capital and achieve their recovery goals. We aim to help people to build and sustain long-term recovery from addiction and encourage self-efficacy believing that everyone is an expert in themselves, they often need a helping hand on their journey. We are seeking a positive and motivated individuals who have the ability to navigate a fast-paced and challenging client group with a variety of complex needs. Direct substance use knowledge is not essential but preferred, and we encourage applications from those with transferrable skills and experience. You will be expected to.. <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community.</li><li>Develop and deliver quality programs and packages of work/ psychosocial interventions that meet local need across both group work and one to one formats.</li></ul>What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email our recruitment team: <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a> How to apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via company website' to view the full job description and submit your application.

Recovery Coordinator

Job description Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £42,771 - £45,750 per annum Interview: w/c 8th December 2025 Closing Date: Sunday 23rd November 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. The successful candidate will demonstrate: Empathy: showing genuine compassionate for those in housing need Problem-solving skills: finding positive and innovative outcomes , turning challenging scenarios into positive outcomes for our customers Negotiation skills: building strong relationships with customers and internal and external stakeholders to explore all accommodation options. Accountability: taking ownership of your decisions and actions, ensuring transparency and honesty and maintaining robust record-keeping. Team working skills: using internal and external partners to provide excellent customer service Resilience: being able to work under pressure and being calm and composed in stressful situations which is important when working with vulnerable customers. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer (1) (1) (2) (1).pdf </li> </ul>

Housing Needs Officer

Job description Contract Terms Contract Type: Full -Time, Permanent Salary:PO3 £45,750 - £49,056per annum Interview: 4th &amp; 5th December 2025 Closing Date: Sunday 23rd November 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role A Senior Housing Needs Practitioner works on highly complex activities. They are expected to hold a caseload, to supervise the casework of Housing Needs Officers, and to line-manage administrative staff. As a Senior Housing Needs Practitioner, you will support the Housing Needs Team Managers in delivering a high quality homeless prevention and assessment service; ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. We are a dynamic and dedicated service supporting individuals and families across the London Borough of Haringey who are experiencing homelessness or are at risk of becoming homeless. Our team is comprised of Admin Officers, Housing Needs Officers, Senior Housing Needs Practitioners, Housing Needs Managers, and the Head of Housing Needs. Together, we work collaboratively to deliver effective, person-centred support and achieve positive outcomes for those in need of our assistance. About you You are a knowledgeable and passionate housing professional with a strong grasp of homelessness and housing legislation, including the Housing Act 1996 (Parts VI and VII), the Homelessness Reduction Act, and other key statutory frameworks. You bring a proactive, solution-focused approach to supporting individuals and families at who home homeless or at risk of homelessness. You will work closely with colleagues, partners, and the wider community to deliver housing services that are person-centred, effective, and empowering. You understand that preventing and relieving homelessness goes beyond housing-it's about offering holistic advice that includes employment, welfare benefits, and access to wider support networks. As a leader, you will provide casework supervision and guidance to Housing Needs Officers, helping them navigate complex and sensitive cases with confidence and care. You will also manage a pro-rata caseload of particularly complex cases, ensure high standards of service delivery, and demonstrate best practice in every interaction. Your commitment to making a real difference in residents' lives is at the heart of everything you do. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE878 Senior Housing Needs Practitioner_07.04.24_v4.pdf </li> </ul>

Senior Housing Needs Practitioner

The Role The HOST Team is looking to recruit a committed and experienced Homelessness Officer to fill a vacancy within the Housing Options and Homelessness Service. This is a frontline role based in the HOST Complex Team, which supports single clients with complex needs who are homeless or at risk of homelessness. The successful candidate will be expected to work from the office, delivering face-to-face homelessness assessments and providing tailored housing advice and support. The role also requires flexibility to work in the community, including with hostel providers, health professionals, and other key partners. This is a fantastic opportunity to join a small, supportive team that values collaboration, shared responsibility, and high standards of customer care. The HOST Complex Team plays a vital role in preventing homelessness and helping vulnerable residents access safe and sustainable housing solutions. Purpose of the Role To provide a specialist homelessness prevention and housing options service to single clients with complex support needs. The postholder will carry out statutory homelessness assessments, issue s184 decision letters, and work collaboratively with internal and external partners to identify sustainable housing solutions. Key Responsibilities <ul> <li>Conduct statutory homelessness assessments in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.</li> <li>Issue legally compliant s184 decision letters and provide clear, written advice outlining housing options and next steps.</li> <li>Support vulnerable residents with complex needs including mental health, substance misuse, and offending history.</li> <li>Develop and agree housing pathways with clients, including referrals to supported accommodation and other housing options.</li> <li>Liaise with hostel providers, social care, probation, health services, and voluntary sector partners to coordinate support and placements.</li> <li>Represent the council at multi-agency meetings, including hospital discharge planning and case conferences.</li> <li>Maintain accurate, timely casework records and contribute to the achievement of HOST KPIs and service improvement targets.</li> <li>Support the delivery of homelessness prevention initiatives and participate in service development activities.</li></ul>Essential Experience and Knowledge <ul> <li>Demonstrable experience working in homelessness services or a closely related field.</li> <li>Strong understanding of housing legislation, homelessness duties, and prevention strategies.</li> <li>Experience issuing s184 decision letters and managing statutory casework.</li> <li>Familiarity with the Care Act, Equality Act, and safeguarding responsibilities.</li> <li>Experience supporting vulnerable individuals and managing complex cases.</li></ul>Skills and Attributes <ul> <li>Excellent communication skills - able to engage sensitively and effectively with clients and stakeholders.</li> <li>Strong negotiation and advocacy skills - able to broker housing solutions and navigate complex systems.</li> <li>Ability to work independently, manage a caseload, and meet deadlines.</li> <li>Flexibility to work across the community and adapt to changing service needs.</li> <li>Collaborative approach to team working and partnership engagement.</li> <li>IT proficiency, including use of case management systems and Microsoft Office.</li></ul>Training and Development Tower Hamlets is committed to the professional development of its staff. The successful candidate will benefit from: <ul> <li>Ongoing training and learning opportunities, including housing law, safeguarding, trauma-informed practice, and customer care.</li> <li>Access to internal and external development programmes.</li> <li>Support to progress within the Housing Options service and wider council.</li></ul>We believe that investing in our people is key to delivering excellent services. Staff are encouraged to take ownership of their development and contribute to a culture of continuous improvement. Working Environment <ul> <li>Based at the new Whitechapel award wining building, with excellent transport links.</li> <li>Will be required to work on-site and flexibly in the community as needed.</li> <li>Part of a small, supportive team that values collaboration, shared responsibility, and high standards of customer care.</li></ul>Values and Culture The postholder is expected to embody the council's TOWER values: <ul> <li>Together - working across boundaries and with partners to achieve the best outcomes.</li> <li>Open - transparent and inclusive in communication and decision-making.</li> <li>Willing - to challenge, innovate, and take accountability.</li> <li>Excellent - going the extra mile to deliver high-quality services.</li> <li>Respect - for all communities, recognising diversity and promoting inclusion.</li></ul>Apply Now If you are ready to make a meaningful impact and support residents through challenging times, we want to hear from you. For a confidential discussion, please contact Lade Olugbemi, Housing Options Manager - HOST at <a href="mailto:Lade.Olugbemi@towerhamlets.gov.uk" target="_blank">Lade.Olugbemi@towerhamlets.gov.uk</a>. or call on 07904 609 512 Our Benefits <ul> <li>Competitive salary.</li> <li>Local Government Pension Scheme membership.</li> <li>Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.</li> <li>Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).</li> <li>Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.</li></ul>Benefits Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them. Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people. As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive. At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you. Salary range <ul><li>£42,264 - £44,235 per year</li></ul>

Housing & Homelessness - Housing Options Caseworker (HOST Complex Officer)

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £26,549.63 plus £4000 London Allowance per annum pro-rata (£27,722.51per annum pro-rata is achieved after 18 months successful performance in the role) Working Hours: Part Time35 Hours per week Working Pattern: Monday - Friday (Half day on Friday) Location: Acre Lane, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: • Experience of working within housing management • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Deliver an Allocation &amp; Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers • Prepare files and case notes in readiness for court • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately • Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: • Carryout administrative tasks to support efficient running of the service • Produce reports and other written documentation as required to support housing management delivery • Maintain and update clear, accurate and strength-based records on the appropriate digital platform • Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours • You will be required to travel to different properties within the defined area as and when required • Use the Lone Worker system as and when necessary • Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc • Deliver your role in line with Riverside company values - "Our Riverside Way" • Participate in team meetings, attend regular supervisions and reflecting practice sessions • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Experience of working within house management • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents • Demonstrate initiative and confidence to make and act on decisions • Competent administrative and IT skills (to be able to produce reports and other communications) Desirable • Knowledge of current benefit systems • Knowledge of Housing regulations • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Experience of working within a care &amp; support environment

Housing Officer

36 hours per week - 12 month Fixed Term Contract (Maternity Cover) Commutable to Redhill Hybrid working - expected office days 2 days per week Job Description - Parashoot Housing Support Officer Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of this? We're currently recruiting for a Housing Support Officer to join our Parashoot/Housing Support team. What you'll achieve in the role: The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes. Key responsibilities include: <ul><li>Assessing new referrals to establish what customer support is required to enable them to live independently.</li><li>To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.</li><li>Assisting in setting up tenancies and sourcing essential household items for their home.</li><li>Developing and reviewing support plans with customers and making weekly contact, which can include visits, telephone calls, emails, and text messages.</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.</li><li>Strong IT skills, including Office 365 and bespoke systems.</li><li>Experience and knowledge of assessment and support planning systems and skills.</li><li>A full, clean driving licence with use of own personal car.</li></ul>You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Enhanced DBS clearance will be required for this role. Vacancy Close Date: 20th November 2025 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, <a href="mailto:emailrecruitment@ravenht.org.uk" target="_blank">emailrecruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Housing Support Offier

The ExtraCare Charitable Trust are recruiting for a Weekend Housing Support Assistant based at Hughenden Gardens Retirment Village. This is an opportunity for a Housing Support Assistant to join our friendly team and support Extracare's commitment in delivering ExtraCare's mission of "better lives for older people". If you have either a background in housing or experience in providing information, advice, guidance,and support to vulnerable people as well as effective administrative skills we want to hear from you! Role Details <ul> <li>Role: Weekend Housing Support Assistant </li> <li>Hours: 15 hours per week, Saturday and Sunday</li> <li>Salary: £14.36 per hour (£11,231pa pro rata £28,077 FTE)</li> <li>Location: Hughenden Gardens, High Wycombe, HP13 5GA</li></ul>ExtraCare does not participate in the current "UK Visa Sponsorship" scheme, and we would not be able to facilitate sponsorship. What will you do as our Weekend Housing Support Assistant? <ul> <li>Show potential residents around the Village/apartments.</li> <li>Help to settle in residents to their new home.</li> <li>Respond to tenancy or lease issues that may arise.</li> <li>Ensure that residents' wellbeing is monitored daily.</li> <li>Ensure that residents thrive within a retirement setting.</li> <li>Carry out regular resident visits and be involved in community meetings.</li> <li>Work collaboratively with other teams to ensure resident needs are met.</li></ul>Our ideal Weekend Housing Support Assistant will be: - <ul> <li>Previous experience of working in ideally a housing related or support services providing advice &amp; guidance and excellent customer service.</li> <li>Engaging, positive personality</li> <li>Empathetic, friendly, and able to build relationships with residents who will have varying needs.</li> <li>Solution focussed with a creative outlook to resolve issues.</li> <li>Able to work under pressure calmly and prioritise your work.</li></ul>Benefits include: - <ul> <li>33 Days Annual Leave (FTE) Pro Rata for Part Time</li> <li>Enhanced Maternity &amp; Paternity allowance</li> <li>Enhanced employer pension contribution</li> <li>Eligible for Blue Light Card discounts</li> <li>Attendance Reward</li> <li>Free Life Insurance</li> <li>Buy And Sell Holiday</li> <li>Cycle2work Scheme</li> <li>Employee Assistance Program</li> <li>Free Use of Onsite Gym</li></ul>ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Weekend Housing Support Assistant. Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance. <ul> <li>Closing Date: Ongoing until filled</li> <li>Interview Dates: Ongoing until filled</li></ul>ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this job advertisement early.

Weekend Housing Support Assistant

About Us Job Title: Homelessness Prevention &amp; Solutions Officer Contract Types: 2 permanent, 1 fixed term until 31/3/2028, 1 fixed term for 12 months. Salary: £38,976 - £47,229 per annum Location: Housing Customer Services Centre, 90 Putney Bridge Road, SW18 1HR Are you ready to take on a role where your work directly impacts lives? Join our dedicated team in Wandsworth and help prevent homelessness before it happens. We're looking for two passionate and proactive Homelessness Prevention &amp; SolutionsOfficers to support individuals and families at critical moments in their housing journey. We are a London borough providing a very busy statutory homelessness advice service who are looking to recruit a Prevention and Solution Officers to work with us. In this role you will work with all types of people who approach us as homeless or are about to be. They may have become street homeless, or perhaps an individual has been asked to leave home. Maybe someone is being evicted from their tenancy and cannot remain there any longer or you may find that a family must leave their home due to violence. In this role you will work proactively with individuals and families to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures set out for you to conduct your role effectively. Within the Prevention and Solutions Service, you will provide tailored advice and information to customers and provide interim accommodation where required. You will work within a hybrid model keeping a focus on the needs of our customers and supporting your work life balance. In addition to this, you will also provide an holistic approach and make the relevant referrals for clients who have complex needs that are not always immediately apparent. Your contribution and support will help those clients to stay in their current home or find a new home by delivery of key prevention techniques and options whilst managing expectations. You will enjoy partnership working, collaboration and have a keen motivation to meet objectives and importance of working towards targets. Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you'll be there to provide expert advice, practical solutions, and compassionate support. What You'll Be Doing <ul><li>Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.</li><li>Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.</li><li>Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.</li><li>Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.</li><li>Working flexibly: Enjoy a hybrid working model that supports your work-life balance </li></ul>About the role In this role, you will need to do the following: • Prevent and alleviate homelessness by providing housing advice and options to those who present as homeless. • Conduct and review homelessness needs assessments and complete personalised housing plans to help empower individuals to sustain and secure accommodation. • Work collaboratively with various stakeholders and manage expectations. • Demonstrate an excellent customer centred approach and participate in Duty rotas. • Be able to issue out statutory homelessness decision letters aligned with Homelessness legislation in a timely manner. • Ability to take on a caseload and manage this effectively. • Utilise IT systems to accurately update and record information. Essential Skills &amp; Experience <ul><li>Understanding of why people become homeless and how to prevent it.</li><li>Ability to interpret complex legislation and guidance.</li><li>Experience working in fast-paced, customer-facing environments.</li><li>Strong interpersonal and organisational skills.</li><li>Confidence in supporting people with complex needs.</li><li>Resilience and adaptability in challenging situations.</li></ul>Indicative Recruitment Timeline: <ul><li>Closing Date: Sunday 16th November 2025</li><li>Shortlisting: Week commencing 24th September 2025</li><li>Interview Date: To be confirmed</li><li>Test/Presentation: A written test will form part of the interview process</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers - helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. Key Responsibilities <ul> <li>Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.</li> <li>Work closely with site managers and supervisors to ensure residents' needs are understood and met.</li> <li>Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.</li> <li>Attend and support resident meetings, open days, and community engagement events.</li> <li>Keep accurate records of resident interactions, access arrangements, and any special requirements.</li> <li>Ensure residents' homes are treated with care and respect during all works.</li> <li>Promote Equans' commitment to excellent customer service and community partnership.</li> </ul> Who You Are <ul> <li>Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).</li> <li>Excellent communication and interpersonal skills, with the ability to build trust quickly.</li> <li>Organised and proactive, able to manage multiple tasks and priorities effectively.</li> <li>Empathetic and patient, with a professional and approachable manner.</li> <li>Confident working independently and as part of a wider site/project team.</li> <li>Strong IT and administrative skills for managing resident data and communications.</li> </ul> What We Offer <ul> <li>Competitive salary and benefits package</li> <li>25 days annual leave + bank holidays</li> <li>Pension scheme and life assurance</li> <li>Employee benefits platform with discounts and wellbeing support</li> <li>Opportunities for professional development and career progression within Equans</li> </ul> Who We Are At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do - and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Slough United Kingdom

Resident Liaison Officer

Homeownership Coordinator Salary £27,574 to £42,773 per annum, depending on skills and experience Permanent, Full time (37.5 hpw) South (Home Based) Home a place where you belong Are you a dynamic, customer focussed housing specialist looking for a new challenge in an exciting organisation? We're looking for a Homeownership Coordinator committed to delivering a consistent and professional Homeownership service aligned with legislation, Home Group policy and our Customer Promise. A key partner to our Operations, you'll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more! What you'll do <ul><li>Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.</li><li>Manage Homeownership funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies.</li><li>Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections.</li><li>Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams.</li><li>Champion the Homeownership services within Home Group, influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness.</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM), or the drive to achieve one, showcasing your commitment to professional development.</li><li>A wealth of experience dealing with complex legal issues, underpinned by a thorough understanding of relevant legislation and best practices, ensuring our services remain top-notch.</li><li>Exceptional customer service skills, equipped to handle challenging situations with professionalism and grace.</li><li>A background in a Homeownership/service charge environment, demonstrating your ability to engage effectively with Homeownership customers and understand their needs.</li><li>Strong organisational and communication skills, enabling you to build robust stakeholder relationships and manage your tasks efficiently.</li><li>Expertise in service charge management, backed by solid numeracy and financial data analysis skills, ensuring transparency and accountability in customer dealings.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits <ul><li>We're a flexible organisation, you'll manage your own diary, so if you need to nip out to walk the dog or do the school run, we're ok with that!</li><li>This is a home based role but occasional travel and regular office attendance is required.</li></ul>What's in it for you? <ul><li>34 days leave (includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We're Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing"</li><li>Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.</li></ul>Find out more Click APPLY NOW to see our Homeownership Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org" target="_blank">recruitment@homegroup.org</a>.u k Homeownership South

Homeownership Coordinator

Job Introduction What you'll do As a not-for-profit housing organisation providing more affordable homes for Londoners, we're on a mission to work better together for our residents and make London home for those who live in our capital, whatever their personal circumstances. We're looking now for people with previous experience of customer service to join our operations team, which has recently been refreshed to ensure we're set up in the best way to deliver the things that matter most to our residents. How you'll do it As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You'll be tenacious and resilient, with solid problem-solving skills and previous experience in delivering customer service. You don't necessarily need to have worked in housing before, but if you have, that would be a bonus. Most importantly, you'll be someone who genuinely puts customers first, has a passion for our vision and mission, and makes our values visible every working day. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Job Description About the role We have a new opportunity for a Repairs Housing Officer to join our team in the London office on a full time, permanent basis. Your time will be split between spending time in our communities, working in our central London office, with some time working from home. A full driving licence and access to your own vehicle is essential for this role. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be a confident communicator, but you will also have problem analysis and solving skills. You will also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and interpersonal skills. </li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision. </li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money. </li> <li>Experience of working in a climate of legislative and organisational change. </li> <li>Proven problem-solving and decision-making skills. </li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes. </li> <li>Comfortable analysing data and drawing conclusions. </li> <li>Be able to have difficult conversations and write in depth written communications. </li> <li>People skills, being able to work with customers, management, senior management, including board members</li></ul>Essential requirements <ul> <li>Educated to Level 3 (A level or equivalent) or able to demonstrate relevant experience in a similar role.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. * The advertised salary includes a Local Job Supplement of £4000 Please note: A basic DBS is required for this role which will be paid for by The Guinness Partnership. TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Repairs Housing Officer

Job summary About the team: The START Team work across Lambeth, Southwark, Croydon and Lewisham with rough sleepers who are experiencing severe and enduring mental illness.Many of our service users also present with other complex needs such as substance abuse, social exclusion and immigration issues. About the location: We are based at 190 Kennington Lane near Kennington and Vauxhall tube stations. We also have an office at Jeanette Wallace House in Central Croydon near the overground. We are starting a new service in Lewisham, site to be confirmed. These posts are fixed term contracts for 12 m in Lewisham. Main duties of the job About the role: We are looking for an enthusiastic and highly motivated Care Coordinator (Nurse/ Social worker or Occupational Therapist) to join our services in Southwark and also to our new team in Lewisham.You will be based within a multi-disciplinary Community Mental Health Team and will hold an allocated caseload of service users with mental illness, substance use and complex social care needs. This is a rare opportunity to come and experience working with the START Team. We would like to meet candidates who have some experience and passion for working with this population.You would be working in a highly-motivated community multi-disciplinary team. There will be opportunities and support for continuing professional development and to actively participate in quality innovations, research and audit. About us Benefits: We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer Some of our benefits are highlighted here: <ul> <li>Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.</li> <li>Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.</li> <li>Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes</li> <li>Car lease, our staff benefits from competitive deals to lease cars</li> <li>Accommodation, our staff benefits from keyworker housing available which is available on selected sites</li> <li>NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.</li> </ul>Other benefits include: <ul> <li>Counselling services</li> <li>Wellbeing events</li> <li>Long service awards</li> <li>Cycle to work scheme</li> <li>Season ticket loan</li> <li>Childcare vouchers</li> <li>Staff restaurants</li> </ul>We look forward to receiving your application. Job description Job responsibilities Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. Job description Job responsibilities Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. Person Specification Qualifications Essential <ul> <li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li> </ul> Experience Essential <ul> <li>oAt least 1 years' experience working in a mental health or homelessness setting</li> </ul> Knowledge Essential <ul> <li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li> <li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li> <li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts).</li> <li>Applied knowledge of the principles of risk assessment and risk management</li> </ul> Skills and ablities Essential <ul> <li>Ability to use information technology systems to input and access data, use word processing systems and Email</li> <li>oAbility to communicate effectively verbally and in writing</li> </ul>Person Specification Qualifications Essential <ul> <li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li> </ul> Experience Essential <ul> <li>oAt least 1 years' experience working in a mental health or homelessness setting</li> </ul> Knowledge Essential <ul> <li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li> <li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li> <li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts).</li> <li>Applied knowledge of the principles of risk assessment and risk management</li> </ul> Skills and ablities Essential <ul> <li>Ability to use information technology systems to input and access data, use word processing systems and Email</li> <li>oAbility to communicate effectively verbally and in writing</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name South London and Maudsley NHS Foundation Trust Address 190 Kennington Lane, SE11 5DL London SE11 5DL Employer's website

Care Co-ordinator - Homeless Mental Health

The role Housing Officer known internally as a Local Housing Manager Location: London Borough of Hackney &amp; London Borough of Tower Hamlets Salary Banding: £39,841 - £41,937 Contract Type: 6 Month FTC Maternity Contract - 37.5hrs per week This Role: Due to maternity cover MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our shared owners and leaseholders within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Canalside Office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and otherHousing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and resident involvement. What you'll need to succeed: • Essential car user with a full driving licence is an essential requirement for this role • Experience of working in a social housing setting is essential • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and respondito customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Yewtree Court development based in Sanderstead, Surrey. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Housing &amp; Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,750 per annum plus benefits (pro rata for part time) Location - Wokingham Full time - 37 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email <a href="mailto:cpower@transformhousing.org.uk" target="_blank">cpower@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

The role This role: Housing Advisor known internally as a "Customer Transitions Advisor" Salary: £39,841 - £41,938 (Dependent upon experience) Contract Basis: 12 Month FTC based on a 37.5hr week "Please be aware that this position is based fully on-site, with no opportunity for hybrid working. Applicants must hold a full UK driving licence and have access to their own transport, as these are essential requirements for the role." Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made and renewed on a 3 yearly basis. The cost of the check will be included as part of the companies onboarding process. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Advisor

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time, Permanent Location: East London We are seeking two enthusiastic, proactive, and experienced Resident Liaison Officers with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time, Permanent Location: Central London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Title: Housing Officer Contract: Fixed Term Contract up to 12 months Hours: Full-Time, 35 hours per week Salary: £35,951 per annum to £39,531 per annum dependent on experience, plus ECU Allowance* Grade: 8 Reporting Office: Stratford, London Working Location: Schemes in London Borough Barking and Dagenham Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Role Profile - Supported Housing Officer.pdf Closing date for completed applications: 12 th November 2025 at 11 PM Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk" target="_blank">www.homeoffice.gov.uk</a> **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Living Supported Housing team at L&amp;Q! An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of schemes across Medway in Kent and the London Boroughs of Bexley and Richmond, providing frontline housing management for our vulnerable customers. You'll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. If this sounds like you, we would love for you to apply! Your Impact in the Role: You'll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including: <ul> <li> Completing sign-ups and tenancy visits </li> <li> Carrying out health and safety checks </li> <li> Ensuring maintenance or repair work has been carried out </li> <li> Resolving neighbourly disputes or incidents of anti-social behaviour </li> <li> Offering resident meetings and tenancy advice to our vulnerable customers </li> </ul> What you'll bring: <ul> <li> Housing Management experience working with vulnerable people </li> </ul> <ul> <li> Working knowledge of health and safety requirements in relation to property management </li> <li> Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology </li> <li> Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing. </li> <li> Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others </li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

68 Jobs in Harrow, UK