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Are you passionate about helping people?Are you able to lead a team, helping them to achieve success in the field of homelessness prevention?Welwyn Hatfield Borough Council is investing in homelessness services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team and a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out-of-hours homelessness service.You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.With line management responsibilities for up to eight officers, you will ensure consistency in decision-making whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.You will be responsible for maintaining and updating the key homelessness prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful, sustainable outcomes.As the primary point of contact for colleagues and partners in the day-to-day operation of the service, you will enable the swift resolution of cases that require a quick response and help colleagues without specialist knowledge.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the Housing Options team and identifying outcomes in complex cases.We are looking for someone with:<ul><li>An interest in providing high-quality public services to the local community</li><li>Experience of working in housing options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li><li>The ability to negotiate with others and find solutions to complicated situations</li><li>High levels of ability working with IT systems and confidence in using Microsoft software</li><li>Excellent communication and interpersonal skills</li><li>The ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li></ul>Contract:&nbsp;1 x permanent role (PO1769), 1 x 12-month fixed-term role (PO1615).Hours:&nbsp;37 hours per week (hybrid working).Salary:&nbsp;Starting at £40,689 per annum with potential progression to £43,690 per annum on achieving the designated skills and experience.Our ValuesOur values are important to us, and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working, we want to hear from you.For further information and to apply, please visit our website via the Apply button.Closing date: 6 July 2025.Assessment date: 14 July 2025.Interview date: 18 July 2025.

Housing Options Team Leader

Location: South London – Brixton / Oval&nbsp;A Chartered Institute of Housing qualified professional to lead the strategic development and tactical delivery of our comprehensive housing management service to tenants and leaseholders.About UsEstablished over 25 years ago, Cowley Resident Management Organisation (RMO) runs a mixed tenure estate of 560 properties in South London. We are a thriving and culturally diverse community that encourages resident participation and helps staff and residents to work together to make Cowley a better place to live.&nbsp;It’s a friendly place to work – with a committed team who enjoy seeing the difference they can make to people living in a local community, including vulnerable and older residents.About the roleYou will be a pivotal point of contact between our tenants and internal teams, working alongside colleagues to manage our portfolio of properties and take full responsibility for all aspects of planning, resident engagement and the upholding tenancy terms and conditions. This includes responsibility for letting empty properties and the recovery of arrears.&nbsp;&nbsp;It will be important to build effective relationships with all teams in Cowley to ensure we provide a joined-up housing service.&nbsp; You will work with your team to managing anti-social behaviour cases and positively contribute to our community development and engagement agenda.You will be tasked with producing and delivering a service plan for the organisation with clear targets and performance indicators, as well as developing a strategy for managing anti-social behaviour.&nbsp;About you&nbsp;<ul><li>Comprehensive knowledge of housing management and a recognised qualification issued by the CIH. </li><li>Experience gained in a senior leadership role in a social housing setting</li><li>Knowledge of issues affecting the provision of a customer focused service to a diverse community and key issues concerning local government and social housing</li><li>Knowledge of tenancy conditions and arrears recovery procedures</li><li>Able to lead and chair meetings with multiple stakeholder audiences, including preparation of agendas, schedules and supporting documentation</li><li>Ability to manipulate data and numbers to create reports, updates, schedules and budget documents.</li><li>Effective oral communication, with ability to convey information in a clear, concise manner, leading, coaching and developing the team around you.</li></ul>For more information about us please visit https:&nbsp;<a href="http://www.cowleyrmo.co.uk/" target="_blank">www.cowleyrmo.co.uk</a>To apply, please email&nbsp;<a href="mailto:cowley@wdad.co.uk" target="_blank">cowley@wdad.co.uk</a> and we will send you a full job description and further details on how to apply. Please quote CRMOHSM on all correspondence.&nbsp;For a confidential conversation about this role please email&nbsp;<a href="mailto:aayoola@lambeth.gov.uk" target="_blank">aayoola@lambeth.gov.uk</a>&nbsp;(NB - please do NOT send applications to this address)Closing date: 4th July 2025Short listing: 11th July 2025Interviews: 17th &amp; 18th July 2025Up to £52k may be available for an exceptional candidate

Housing Services Manager

Strategic Lead: Benefit &amp; Homeless PreventionJob Number: HCAA02487Agreement Type: Permanent - Full TimeSalary: £66,336 - £67,500Hackney is London's most diverse and dynamic borough. Stretching from the edge of the City to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion, and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first-class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit.Our challenge is to make sure that our borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.We know that staff are key to our success, and we are seeking people with ambition, creativity, and commitment to our values to help us achieve the best for the people of Hackney.Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.We are currently recruiting for an additional Strategic Lead to join a team of 7, specifically to manage our Housing Supply area. The Housing Supply area is responsible for the procurement and contract management of temporary accommodation providers, as well as sourcing privately rented homes for homeless households.A large part of this role is negotiation, contract management and establishing and maintaining good relationships with landlords. You will be the face of the Service to private rented sector landlords nationwide and you will lead on the development to source new properties, both in and out the borough. You will have good commercial acumen, and be financially astute exercising effective control over budgets, quality, and performance.The Council regularly tenders for new providers under a Dynamic Purchasing System and this role is responsible for leading on the evaluation and scoring of new tenders and bringing them on to the framework. Part of the role is managing a team who are responsible for visiting and inspecting properties.With the introduction of the Renters Reform Act this year, you will also lead on implementing changes to ensure compliance and closer working with Private Sector Housing colleagues on enforcement, inspections, licensing, and tenancy sustainment for tenants. We are looking for those with significant knowledge and experience managing within a housing supply environment.The new manager will possess strong negotiating skills and knowledge of relevant legislation which must include a working understanding of the Housing Health and Safety Rating System. You will need to be confident and passionate about outstanding customer service and making sure delivery standards are achieved providing critical support for local people.You will possess good political awareness skills and be articulate, organised, and resilient. The ability to multi-task and be a strategic thinker is imperative. Strong contract management experience is essential encompassing a strong and professional attitude delivering creative and innovative solutions.As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.To proceed with your application, you will need to create an account and submit your application.As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.Closing date for applications: 08 July 2025 (22.59).Interview and assessment date: W/C 21 Jul 2025We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included, and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Strategic Lead: Benefit & Homeless Prevention

We are looking for a Senior Administrator to join our team in the Chingford area (E4). Working hours: Monday to Friday, 8:00am-5:00pm Your new role We're looking for committed and motivated person to provide administration support to one of our teams. Joining our team as a Senior Administrator, you will be carrying out varied administration duties including: <ul> <li>Oversee and manage the administration of the repairs and maintenance service</li> <li>Approve and code completed jobs using NHF/Bespoke SOR</li> <li>Act as the main point of contact for tenants and contractors regarding repair issues</li> <li>Ensure repairs are logged, tracked, and completed within agreed timescales</li> <li>Work closely with the repairs and maintenance team to schedule and coordinate works.</li> <li>Process invoices, purchase orders, and financial records accurately</li> <li>Analyse and produce reports</li> <li>Handle complaints and queries efficiently, ensuring excellent customer service</li> <li>Support team members with complex repairs cases and provide guidance on best practices</li></ul>About You: <ul> <li>Proven experience in a similar role within the housing sector</li> <li>Strong knowledge of repairs and maintenance processes</li> <li>Knowledge of NHF/bespoke Schedule of Rates</li> <li>Experience in approving and coding</li> <li>Intermediate Excel skills</li> <li>Excellent organisational and time-management skills</li> <li>Ability to manage a high workload and meet deadlines</li> <li>Strong communication skills, both written and verbal</li> <li>A customer-focused approach with the ability to handle challenging situations.</li></ul>In return for your hard work as Administrator, you will be offered: <ul> <li>Full-time position and competitive salary</li> <li>Immediate start</li> <li>Pension Scheme</li> <li>20 days holiday + 8 bank holidays</li> <li>Cash back for medical, optical and dental expenses</li> <li>Virtual GP appointments</li> <li>Digital Physiotherapy</li> <li>Skin checks</li> <li>Discounts on gyms, cinema tickets, travel and holidays, and shopping</li></ul>MNM Property Service is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

Senior Repairs Administrator - Social Housing

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond. We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'. We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers. The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. Our Values We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special. As a Trust we are happy to talk flexible working. Job overview We are looking for an enthusiastic and highly motivated Care Coordinator (Nurse/ Social worker or Occupational Therapist) to join our service. You will be based within a multi-disciplinary Community Mental Health Team and will hold an allocated caseload of service users with mental illness and complex social care needs. This is a rare opportunity to come and work with the START Team. We would like to meet candidates who have some experience and passion for working with this population. You would be working in a highly-motivated community multi-disciplinary team. There will be opportunities and support for continuing professional development and to actively participate in quality innovations, research and audit. Main duties of the job Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. Working for our organisation About the team: The START Team work across Lambeth and Southwark and Croydon with rough sleepers who are experiencing severe and enduring mental illness. Many of our service users also present with other complex needs such as substance abuse, social exclusion and immigration issues. About the location: We are based at 190 Kennington Lane near Kennington and Vauxhall tube stations. We also have an office at Jeanette Wallace House in Central Croydon near the overground. Detailed job description and main responsibilities Clinical: Mental Health Practitioner role <ul><li>To assess, plan, monitor and evaluate care of a designated caseload of homeless service users who have complex care needs.</li><li>To act as the Care Co-ordinator under the Care Programme Approach.</li><li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li><li> To use assertive outreach skills to engage people who are hard to reach</li><li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li><li>To use assertive outreach skills to engage people who are hard to reach</li></ul>Person specification Experience Essential criteria <ul><li>At least 1 years' experience working in a mental health or homelessness setting</li></ul>Knowledge Essential criteria <ul><li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li><li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li><li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts). A &amp; I</li><li>Applied knowledge of the principles of risk assessment and risk management</li></ul>Skills and ablities Essential criteria <ul><li>Ability to use information technology systems to input and access data, use word processing systems and Email</li><li>Ability to communicate effectively verbally and in writing</li></ul>Qualifications Essential criteria <ul><li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li></ul>The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by: <ul><li>Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice</li><li>Ensuring that all our services and all staff understand and support our commitment</li><li>We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity</li></ul>Please note: <ul><li>That all applications for this post will need to be made online</li><li>That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria</li><li>That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible</li><li>That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs</li><li>That should you not have heard from us within three weeks from the closing date your application has not successful</li><li>That priority consideration for applications may be given to at-risk NHS employees</li><li>That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process</li><li>That we are a smoke-free Trust</li></ul>SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe' Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description &amp; Person Specification (PDF, 464.4KB) </li> <li> SLaM Staff Benefits (PDF, 1.1MB) </li> </ul>

Care Co-ordinator - Homeless Mental Health

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. What's the role? As a Housing Officer, you will provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents. You will act as the residents voice. You will complete home checks, investigate nuisance and other tenancy breaches, manage tenancy changes, support vulnerable residents to sustain their tenancies and build good working relationships with the tenants and residents associations. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Please note we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work in the office, on site and occasionally from home. Special conditions <ul> <li>This role may include working out of hours</li> <li>The job is subject to a DBS check</li> <li>Please note: we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement.</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed For an informal discussion about this job, please contact Grace Reid, Housing Team Leader <a href="mailto:Grace.Reid@lewisham.gov.uk" target="_blank">Grace.Reid@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Housing Officer

Job Title Neighbourhood Housing Lead - South East London and Kent Contract Type Permanent x3 Hours Full time, 35 hours per week - 09:00 - 17:00 Persona Agile 1-2 days office/patch attendance required - please note you may be required to cover alternative patches on occasion Patch Location South East London and Kent - various locations not limited to - Bexley, Bromley, Lewisham, Medway &amp; Greenwich - Patch locations to be confirmed on appointment Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £35,951 - £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if Criteria Met Closing date for completed applications 14th July 2025 at 11pm Interviews will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants Need Not Apply Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. This area/patch covers: Lewisham, Bexley, Dartford, Folkestone and Hythe, Gravesham, Greenwich, Maidstone, Medway, Sevenoaks, Swale, Tonbridge and Malling. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package. • Strong family-friendly policies • Committed Learning &amp; Development • Annual leave starting from 28 days rising to 31 PLUS bank holidays • Excellent Pension Scheme - double contribution up to 6% • Generous non-contributory life assurance • An Employee Assistance Programme • Employee discount/benefits portal • Westfield Health Cash Plan • Great places to work certified 2024-2025 • Best Workplaces for Women As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. The successful candidate should: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&amp;Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead SE & Kent x2 - 6879

<ul> <li>Location: Haringey</li> <li>Earnings: £27,368 Per Annum (Inc. LW) Plus Pension</li> </ul>Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as an Assistant Homelessness Support Worker in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence. About Us: Depaul UK is UK largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth. Click the link for more information - <a href="https://www.depaul.org.uk/our-impact/" target="_blank">https://www.depaul.org.uk/our-impact/</a> Role Overview: We are looking for an Assistant Homelessness Support Worker to join our 21 bed supported accommodation.in the London Borough of Haringey. You will work as part of a team to deliver an assessment, support and move-on service to our clients within supported accommodation. As Assistant Homelessness Support Worker, you will provide accommodation and support services for people experiencing homelessness and rough sleeping. In addition, you will jointly coordinate the safe day to day running of the accommodation with other members of the team. You will be the first point of contact at reception for clients and visitors, and will be responsible for coordinating the daily office work for the team including leading on Health and Safety. Key Responsibilities: <ul> <li>Cover all reception tasks, including dealing with phones, petty cash management and rent collection, project post, and all referral enquiries.</li> <li>Coordinate appointments for clients e.g. with GP/DWP/Probation, as required. </li> <li>Provide advice to clients on housing, health, welfare benefit claims and other issues as necessary.</li> <li>Under the supervision of your Line Manager, keywork a small caseload of clients</li> <li>Diffuse difficult or dangerous situations, resolve conflict between service users effectively and sensitively and to summon outside emergency or other assistance when necessary.</li></ul>Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Kindly see attached job description for more information about this job opportunity. What We Are Looking For - Person Specification: <ul> <li>Some experience of dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience of dealing with complex and difficult behaviours in relation to people. The willingness to develop skills to support people who may be in difficult personal or emotional situations.</li> <li>Personal experience of homelessness and/or an understanding of and empathy with the issues faced by those experiencing homelessness and the ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis.</li></ul>In return for working here, you will receive: <ul> <li>A comprehensive training package tailored to your needs and role</li> <li>Flexible working model for suitable roles.</li> <li>26 days annual leave rising to 30 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.</li> <li>Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service</li> <li>Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li> <li>Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More</li> <li>Death in service (4x Base salary)</li> <li>Legal Advice line</li></ul>Note: Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Applications: Please apply via the Depaul website only by Sunday 13th July 2025 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on <a href="mailto:recruitment@depaulcharity.org.uk" target="_blank">recruitment@depaulcharity.org.uk</a>. We kindly request no contact from unsolicited recruitment or media agencies.

Assistant Homelessness Support Worker

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Coordinator to play a pivotal role in our Homelessness Service in London . Sounds great, what will I be doing? This service is a payment-by-results initiative that centres on achieving specified outcomes for a caseload of single homeless refugees. This involves providing holistic support in formulating and executing integration plans, securing and sustaining accommodation in the private rented sector and promoting integration into their new community. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for To be successful in this role, you will have a strong understanding of housing and homelessness legislation, including the Homelessness Reduction Act, private rented sector regulations, eviction processes, and tenants' rights. You will bring knowledge and experience of welfare benefits legislation, welfare reform, and health and safety requirements. You should be able to demonstrate an understanding of the causes of homelessness and the ability to design effective interventions that support clients in sustaining or securing accommodation. You will thrive in a fast-paced, outcome-focused environment, with the ability to manage a busy caseload while meeting service targets and deadlines. Strong communication, negotiation, and customer service skills are essential, along with a solution-focused, proactive attitude and excellent organisational skills. You will be confident using databases and IT systems as part of your daily work, ensuring accurate and timely record-keeping. A flexible, socially conscious team player with a 'can-do' approach, you will be skilled at building positive relationships with clients, colleagues, and external partners, all while working in line with our values to deliver meaningful outcomes. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Documents <ul><li> Specialist Homelessness Prevention Coordinator.pdf (1.55 MB) </li></ul>

Specialist Homelessness Prevention Coordinator

<ul><li>Salary: £23,500 per annum, plus excellent benefits</li><li>Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch</li><li>Location: Beeches Lodge, Burnham, SL1 8FD</li></ul>About the role Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding. About you This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health &amp; social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative. To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook. How you'll be rewarded <ul><li>Annual holiday entitlement of 24 days + Bank Holidays</li><li>A day off on your Birthday</li><li>Life Assurance</li><li>Eye Care reimbursement</li><li>Colleague Introduction reward scheme</li><li>Professional development and qualifications</li><li>Thorough induction and ongoing training</li><li>Immensely rewarding work</li></ul>About us We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today. We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Housing Manager

Overview Exciting Opportunity: Recovery Coordinator At CGL we are driven by a purpose: to transform lives. With compassion, respect, and determination, we provide tailored care that meets the unique needs of every individual, helping them reclaim their futures and embrace brighter tomorrows. We stand by our core values: open, compassionate, bold. These values guide everything we do-empowering people to grow, change, and thrive. We are looking for a dedicated and skilled Recovery Coordinator to join our vibrant team. In this role, you'll be at the heart of supporting individuals, ensuring they receive the right interventions at the right time to help them achieve their goals. You'll work as part of a passionate team, delivering person centred care and providing one-to-one and group-based support. Together, we'll help people take control of their recovery and build brighter futures. If you're ready to bring your skills, resilience, and passion to a role where every day matters, then we want you on our team. Location: Waltham Forest Full Time Hours: 37.5 hours per week Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience, pro rata for part-time hours) Allowances: £2,195.72 Outer London Weighting (pro rata for part time hours) * Pease note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Do: <ul><li>Support people from their first contact with our service through their entire recovery journey.</li><li>Provide screening, assessments, and recovery planning, tailoring interventions to meet each person's unique needs.</li><li>Support individuals, families, and communities by reducing the harms associated with substance use.</li><li>Facilitate group sessions and one-to-one interventions, helping people engage with their individual treatment plans.</li><li>Advocate for those we support, ensuring access to partner agencies and community resources.</li><li>Promote recovery, resilience, and peer support, enabling people to rebuild their lives.</li></ul>Who We're Looking For: <ul><li>A strong understanding of substance misuse and experience in a related field.</li><li>Excellent communication skills-both written and verbal-alongside strong IT proficiency.</li><li>Ability to work independently, prioritise tasks effectively, and manage a caseload.</li><li>Knowledge of mental health services, interventions, and best practices.</li><li>A team player with great interpersonal skills, able to collaborate with internal and external partners.</li><li>Someone open to learning and development, committed to improving their skills and helping others grow.</li></ul>Why Join Us? <ul><li>Work-Life Balance: 25 days of annual leave (plus bank holidays), increasing to 30 days over five years.</li><li>Well-being Support: A paid wellness hour each week and access to our Wellness Hub and Employee Assistance Programme.</li><li>Career Growth: Training, development, and progression opportunities to support your professional journey.</li><li>Perks &amp; Benefits: Discounts on shopping, cinema, holidays, and more. </li><li>A Supportive Team: Work alongside passionate people who care about making a difference.</li><li>Refer-a-Friend Scheme: Earn rewards for recommending great people to join us.</li></ul>Ready to Make a Difference? If you're passionate about supporting people to make positive changes in their lives, we'd love to hear from you. Apply now and help us build a healthier, more empowered community in Waltham Forest. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Sharon Murphy | <a href="mailto:sharon.murphy@cgl.org.uk" target="_blank">sharon.murphy@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

London Borough of Tower Hamlets are seeking 2 enthusiastic and motivated Housing Disrepair Surveyors to join our Repairs Team. The roles require a good understanding of building pathology, especially hazards, defects and their causes. The successful candidates will be technically astute, and good communicators, focusing on solution-based outcomes. The main purpose of the roles is to deliver a full range of professional surveying services to maintain Tower Hamlets owned properties, meet statutory and regulatory compliance and achieve industry standard best practices. You will also provide expert technical advice on building related matters, and to act as an expert witness in cases of Disrepair Litigation. You will also contribute to the continuous improvement of service delivery and make a difference for the residents of Tower Hamlets. Duties Include (but not limited to): • Carrying out physical pre and post inspections as required to properties within our stock, communal areas, external works and works to our estates and raising works orders via the competitive schedule of rates. • Having a good knowledge of the Disrepair Protocol and policy, diagnosis skills to enable resolution to complex repair and disrepair cases. • Basic contract management including failing and passing post inspections as required and raising recalls as necessary and dealing with external contractor partners whilst forming strong and professional relationships with same. • Dealing with a Disrepair case load and monitoring and progressing this case load. • Arranging and taking the lead at joint visits with contractors and other agencies as and when required. • Having a sound knowledge of the Northgate (SX3) repairs system and an understanding of usual Microsoft IT packages such as Word and Excel. • Providing non-technical stakeholders with technical advice where required including solutions and recommendations in order to resolve complex repair and technical related problems. • such as dampness and mould growth management and subsequent accurate diagnosis of causes and remedies. • To attend court as required as a representative of the Repairs Team and Tower Hamlets. • To ensure that repairs and Voids are delivered within specific timelines and to a suitable standard by engaging with the contractor on a co-location basis. All Disrepair Litigation claims will be case managed in accordance with Tower Hamlets Council's repairing obligations, and Maintenance Policy. This will involve researching the history of the response records and contact logs and undertake surveys, fundamental in determining the validity of any legal claims. The Surveyor will be responsible for ordering any agreed works, undertaking supervision of works in progress and managing the works through to completion. On occasion you will be required to attend court and give evidence under oath of your findings, where the council dispute the validity of any individual legal claims. Our offer to applicants: In return for you choosing to work with us, we will offer you a range of great benefits, including: • 26 days' paid holiday each year, plus 8 bank holidays. • Hybrid working with a minimum 2 days per week either on site or in office (you will also be expected to attend court appearances and the office, especially for training and other corporate run events) • An excellent career-average pension scheme. • Salary Sacrifice schemes. • Amazing commercial discounts, including discounts at many gyms, shops and restaurants. • Your voice heard through our staff forum and networking groups for women and LGBTQ+ staff. • Newly refurbished offices, with free tea, coffee, milk and sugar, breakout and shower facilities. • Interest-free season ticket loans. • Accreditation as a 'disability confident employer'. How to apply? If you are interested in applying, please complete the recruitment application form by clicking 'apply'. The closing date for applications is Friday 4th July 2025. Shortlisting for this role will take place week commencing Monday 7 th July with interviews likely to be held week commencing Monday 14 th July. The Selection Process: The selection process will include a Technical Assessment and Formal Interview. If this is You and You would like to arrange an informal discussion please contact Paul Clifford <a href="mailto:Paul.Clifford@towerhamlets.gov.uk" target="_blank">Paul.Clifford@towerhamlets.gov.uk</a>

Disrepair Surveyor

Scheme Manager - Weymouth Street, Hemel Hempstead £33,054 Are you a compassionate and dynamic leader ready to make a meaningful impact? We're looking for a dedicatedScheme Manager to lead the day-to-day operations of our service, supporting homeless young people on their journey toward stability and independence. In this rewarding role, you'll play a key part in creating a safe, supportive environment where young people can thrive-developing innovative approaches to help them build brighter futures. The ideal candidate will have at least one year of management experience and two years' experience working in care or supported housing, particularly with young people. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Vacancy Name Recovery Coordinator Vacancy No VN5175 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location The Claverings Industrial Estate, London, N9 0AH Location Region London Location City London Location Postal Code N9 0AH Interview Date 15 Jul 2024 Job Details About The Role We are looking to recruit a Recovery Coordinator for the Enable Service in the London borough of Enfield The post holder to work as part of a team to provide collaborative recovery planning and case management to people who misuse drugs and alcohol across all stages of individuals' recovery journeys, from assessment and engagement through to sustained recovery. Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate. Enable is a free and confidential service offering recovery focussed advice, information and structured treatment to Enfield residents, over the age of 18, who are facing problems with drugs and/or alcohol. We offer a range of clinical, therapeutic and recovery interventions, including.<ul><li>Substitute prescribing and community alcohol detoxification.</li><li>Providing a range of group programmes and workshops to help people to make positive changes.</li><li>Providing access to funded treatment for detox, residential rehab or structured day programmes.</li><li>Arrest Referral, Court work, ATR, DRR</li></ul>We will help people to improve their health including health &amp; wellbeing sessions, BBV testing/vaccinations, and complementary therapy. This service is delivered in partnership with NLFT Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (Formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £26,250 - 34,650 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 06 Jul 2025

Job Title: Housing Officer Salary: £27,000 - £30,000 Hours: 36 hours Location: North West London Closing date: 18th July 2025 Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates &amp; Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Key Responsibilities; <ul><li>To work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.</li><li>To provide support and advice on housing options, rights and entitlements on all social welfare topics, to help secure safe and sustainable accommodation for adults with learning disabilities and autism.</li><li>To be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and follow through to completion in a timely manner. </li><li>Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison. Identifying 'best practice' and relevant legislation in the sector and promoting an environment of continuous improvement within the service.</li><li>To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; for example, key performance indicators (e.g. voids, arrears and quality standards) are met.</li><li>To be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing &amp; Facilities Management when required. </li></ul>About You; <ul><li>Experience of working within a supported and/or social housing setting in an assets-based way </li><li>Good knowledge and understanding of housing options, welfare entitlements, and legal rights Able to demonstrate a clear understanding of safeguarding requirements and procedures</li><li>Experience of small-scale project management</li><li>Full UK Driving license and ability to travel to other sites as required </li><li>Ability to plan and prioritise a busy workload and work independently. </li><li>Ability to be able to prioritise activity to ensure effective management. </li><li>Ability to work across services and recognise conflicting priorities.</li></ul>What we offer; <ul><li>21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),</li><li>Pension scheme - (NatWest Cushion),</li><li>Blue light card - access to more than 15,000 discounts from large national &amp; local retailers, </li><li>Eyecare benefits - via Vision Express,</li><li>Long service recognition and reward &amp; employer referral bonus, </li><li>Season ticket loan and Bike2Work scheme, </li><li>Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,</li><li>Development and career progression opportunities. </li></ul>How to apply; Please apply with your CV and short cover letter detailing your relevant experience by Closing date; Friday 13th 2025 Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Site Manager - Disrepair, Damp &amp; Mould Works Location: Stevenage, Camden &amp; Surrounding Areas Salary: £40,000 - £45,000 per annum (negotiable depending on experience), car allowance and fuel card on top Role Type: Full-Time | Permanent About the Role We're seeking an experienced Site Manager to oversee and deliver high-quality disrepair, damp, and mould remediation works within the social housing sector. This is an excellent opportunity to join a forward-thinking team where your expertise will help improve residents' living conditions across Stevenage, Camden, and nearby areas. You'll play a key role in project delivery, site compliance, and client satisfaction, all while ensuring health &amp; safety and quality standards are upheld at every stage. If you're ready to lead with care, skill, and dedication, we'd love to hear from you! Main Objectives of the Site Manager role: <ul><li>Manage day-to-day site operations for disrepair, damp, and mould projects</li><li>Conduct thorough pre- and post-work inspections to ensure scopes are accurate and repairs meet quality standards</li><li>Coordinate subcontractors and operatives to ensure timely and cost-effective delivery</li><li>Build strong relationships with residents, housing officers, and client teams to deliver exceptional customer service</li><li>Ensure all works are compliant with CDM regulations, H&amp;S policies, and company procedures</li><li>Maintain accurate site documentation, including risk assessments, method statements, progress reports, and site photos</li><li>Identify, report, and resolve any issues, delays, or deviations in scope</li></ul>What We're Looking For <ul><li>Proven experience as a Site Manager, preferably within social housing and disrepair projects</li><li>In-depth understanding of construction methods and common defects, especially those related to damp, mould, and structural disrepair</li><li>Confident using tablets and Microsoft Office (especially Word &amp; Excel) for reporting and documentation</li><li>Excellent communication and stakeholder management skills</li><li>Full UK Driving Licence (essential)</li></ul>Desirable Skills &amp; Certifications <ul><li>Asbestos Awareness certification</li><li>Experience with NHF Schedule of Rates</li><li>Ability to manage multiple sites or a team of mobile operatives</li></ul>Essential Certifications <ul><li>Site Management Safety Training Scheme [SMSTS] or Site Supervision Safety Training Scheme [SSSTS]</li><li>First Aid at Work</li><li>CSCS card</li><li>Fire Marshal/ Safety Certificate</li></ul>Why join us? Here are some of the brilliant benefits you could get as a Site Manager: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Site Manager Social Housing

Job Description Housing &amp; Homelessness Review Officer £44,331 - £47,532 About the Role: We are seeking a highly motivated and experienced S202 Review Officer to join our dynamic Homelessness Prevention &amp; Advice Service (HPAS). You will be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, ensuring that all decisions are legally robust, fair, and comply with the relevant legislation, guidance, and case law. You will work closely with housing needs officers, legal representatives, and external agencies, providing written decisions that reflect detailed analysis and sound judgement. Your expertise will help shape outcomes that directly affect the lives of those facing housing challenges in our borough. Your workload will vary between PVI and PVII Reviews, experience in both areas preferable. Key Responsibilities: Conduct thorough and independent reviews of homelessness decisions under S202 of the Housing Act 1996 Ensure that all decisions are legally compliant, clearly reasoned, and communicated effectively Liaise with internal teams and external partners to gather relevant evidence and ensure procedural fairness Keep up to date with housing legislation, case law, and statutory guidance Contribute to continuous service improvement and policy development within the housing service About You: We're looking for someone who has: In-depth knowledge of the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and associated case law Proven experience of carrying out complex statutory reviews Excellent analytical, decision-making, and written communication skills Strong organisational skills and the ability to manage competing priorities A commitment to delivering high-quality, customer-focused services in a diverse borough Why Work with Us? We've been working hard to make Newham a great place to work. We will offer you: <ul> <li>A competitive package of up to £47,532</li> <li>Flexible working arrangements and the opportunity to work from home</li> <li>Permanent and stable senior leadership with a consistent vision.</li> <li>Tailored, on the job training developed through personal 1-2-1's and analysis of cases, in order to create a culture of continual learning</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme, Local Authority pension.</li></ul>TO APPLY To apply please submit your CV and a supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 3 sides of A4. ***Applications containing only a CV or those with less than 24 months experience in a Local Authority Housing Needs Service are likely to be rejected*** To view the Job Description and Person Specification please click the link below: Please view JD here Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement. Please attach your supporting statement, explaining in no more than x3 A4 sides why and how you meet the criteria for this role. Closing date for applications is 8th July 2025. Please contact <a href="mailto:Olcay.Aniker-Lumley@newham.gov.uk" target="_blank">Olcay.Aniker-Lumley@newham.gov.uk</a> for further information regarding the role Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Housing & Homelessness Review Officer

Housing Officer (Neighbourhood Management) X2 £37,741 to £41,182 per year inclusive + essential car user up to 19.7% employer pension contribution Job Ref P1287 - Permanent Full-time,37 hours per week Job Ref P1291 - 12 Months Fixed term, providing cover for an internal secondment, 37 hours per week Flexible working options, Hybrid Working with Partial home working available About the role Our Housing Service are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. This post is based within our Neighbourhood Management Team within Tenancy Services section. About you In these posts you will be responsible for several functions related to estate and tenancy management for secure and introductory tenants. Main duties within the role includes management of nuisance cases, tenancy breaches and successions and assignments with a strong emphasis on tenant and leasehold consultation and participation within the responsibilities of these posts. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward. You must be educated to degree level or have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must be an excellent communicator, be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the councils emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: <ul><li>28.5 days basic annual leave (increasing with service) + bank holidays.</li><li>Local Government Pension Scheme - current employer contribution up to 19.7 percent employer contributions</li><li>Flexible working options</li><li>Staff Parking Permit</li><li>Reimbursement of professional fees</li><li>Comprehensive development and training</li><li>Discounted membership at selected local sports and fitness centres</li><li>Access to discounts and benefits via online platform</li></ul>This post is subject to a Basic Disclosure Check. Please select the apply button on the vacancy and follow the steps below: <ul><li>Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification. </li><li>Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.</li></ul>A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For further information and to learn more about the council visit our website. Closing date for applications: Monday 30 June 2025 Interviews are scheduled for w/c: 7th July 2025 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-222 327

Housing Officer (Neighbourhood Management) X2

C&amp;SH Scheme Manager - Culverton Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Culverton Court is a property consisting of 24 purpose-built one-bedroom flats. The scheme was purpose-built to provide support for individuals living with a mental illness. It is located in the small town of Princes Risborough in Buckinghamshire, which provides access to many community opportunities for the people we support in order to develop individual personal goals. With the support of the staff that are located onsite 24/7, a plan is created considering a trauma-informed and psychologically informed environment (PIE). These are exciting times to join Hightown, with the imminent rollout of a new support plan and assessment tool (Nourish). As the Scheme Manager, you will be expected to lead with a positive approach to introduce change. Ideally, you will have experience of working in mental ill health and have a good understanding of best current practice and approaches. You will be flexible to ensure that a person-centred approach is offered that meets the needs of the individual rather than a one-size-fits-all approach. The Scheme has been rated as Excellent by PAMMs inspectors over a long period, and it will take a special leader to work alongside the experienced staff team to continue and expand on this performance. Experience of a multi-agency approach and joint working with other professionals to achieve the best outcomes is important. This includes the ability to challenge decisions that you do not agree with and suggest alternative solutions in a professional way. Knowledge of supporting individuals with autism, personality disorders, schizophrenia, and a wide range of clinical diagnoses without judgment would be beneficial, but full training will be provided. You will be responsible for managing the scheme rota and budgets and recruitment and induction of new staff.This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have a full UK driving licence and access to a vehicle. We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting our residents and service users first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Friendly and supportive team environment</li><li>Employee assistance helpline</li><li>Mileage paid for car usage</li><li>Fully paid DBS</li></ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer

Home Ownership Coordinator London Bridge Up to £27,500 Permanent Hyde is looking to recruit a Home Ownership Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Home Ownership Coordinator at Hyde you will be working within the Home Ownership Team to provide operational support, manage incoming correspondence, oversee income processes, and coordinate team procedures to support Hyde's Homeowners. Responsibilities • Manage incoming correspondence and assign it in line with procedures and timescales • Support accurate data entry and monitoring of Homeowner records • Generate key performance data for team reporting • Oversee payment management, banking, and income reconciliation • Contribute to financial processes to maximise income and minimise spend • Support procedure reviews and provide guidance to team colleagues Skills and Experience Required • Proven administration experience, ideally in an office setting • Previous housing sector experience desirable but not essential • Strong organisational and administrative skills with attention to detail • Proficiency in Microsoft Office and database systems • Excellent communication skills, written and verbal • Strong problem-solving ability and adaptability Benefits • A fantastic pension • Life assurance • Great holidays • An award-winning flexible benefits package • Volunteering days At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Home Ownership Coordinator

The Vacancy Community Safety Co-Ordinator (12m FTC) Location: High Wycombe / Hybrid (2 days in office, 3 days from home) Salary: £30,438 + Excellent Benefits Full Time ¦ 12m FTC, 37 hours per week. Are you passionate about making communities safer and improving the lives of residents? Do you thrive in a customer-focused environment and enjoy working collaboratively to resolve issues? If so, we'd love to hear from you. We're looking for a Community Safety Co-Ordinator to join our dedicated Community Safety Team. Based in High Wycombe with flexible hybrid working, this is a fantastic opportunity to make a real difference to our residents lives. About the Role As a Community Safety Co-Ordinator, you'll play a key role in supporting our Anti-Social Behaviour (ASB) service. You'll be the first point of contact for residents reporting ASB, assessing risk levels, agreeing action plans, and ensuring timely and effective communication throughout the process. You'll manage a caseload of low-risk ASB cases, attend joint visits with Community Safety Officers, and help ensure our service meets and exceeds customer expectations. You'll also be responsible for managing the ASB inbox, handling calls, and maintaining accurate records. What You'll Be Doing <ul> <li>Providing excellent customer service to residents reporting ASB via phone, email, app, or online.</li> <li>Managing the ASB inbox and telephone enquiries.</li> <li>Conducting risk assessments and allocating cases appropriately.</li> <li>Supporting the team with administrative tasks and correspondence.</li> <li>Attending joint visits with ASB Officers.</li> <li>Contributing to service improvement by identifying trends and providing feedback.</li></ul>What We're Looking For <ul> <li>Excellent written and verbal communication skills.</li> <li>Strong interpersonal skills, especially in challenging situations.</li> <li>Ability to manage competing priorities and work independently.</li> <li>A proactive and collaborative approach to problem-solving.</li> <li>Strong IT skills (Word, Excel, Outlook, PowerPoint; Power BI desirable).</li> <li>Previous experience in ASB or a customer-facing role in a regulated environment (desirable).</li> <li>Lived experience of social housing (desirable).</li></ul>Before you apply: We've put together a short video to give you a clearer insight into the role, the team structure, and what to expect. Click here to watch it: <a href="https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy" target="_blank">https://vimeo.com/1095629009/3184722394?ts=150933&amp;share=copy</a> Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields Why Join Us? We offer a supportive and inclusive working environment, excellent benefits, and opportunities for professional development. You'll be part of a team that values your input and is committed to delivering outstanding service to our communities. For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email <a href="mailto:recruitment@paradigmhousing.co.uk" target="_blank">recruitment@paradigmhousing.co.uk</a> and we'll be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified. About us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Please click for more... <ul> <li>Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.</li> <li>Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.</li> <li>Car leasing scheme.</li> <li>Annual bonus potential.</li> <li>1 paid professional subscription per year.</li> <li>Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.</li> <li>Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.</li> <li>Hybrid working for many roles.</li> <li>Up to three paid Giving Back (volunteer) Days a year.</li> <li>Modern collaborative offices, with free parking and charging points for electric vehicles.</li> <li>Opportunities for career development and progression.</li> <li>Social events such as quiz nights, Christmas Party, Summer BBQ.</li></ul>Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check.

Community Safety Co-Ordinator

Job Introduction We're the largest social housing landlord in Milton Keynes with more than 12,000 properties. We have a wide range of different types of homes, neighbourhoods and estates ranging from the brutalist architecture of the 1960s through to terraces built in the age of the Victorians. Our tenants are as diverse as our property portfolio, coming from all walks of life with different needs, opinions and requirements that we take care to listen to and respect. We're seeking a positive and enthusiastic person to join the Neighbourhood Team as a Housing Officer. You'll deliver targeted tenancy management support which will be achieved through building trust with your residents, enabling engagement across a range of complex social dynamics to support residents to meet their needs, helping them manage their home and tenancy effectively and enforcing tenancy breaches. This is a site-based role. Interviews for this role will be held on 24 and 25 July 2025. Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: <a href="http://www.mkcounciljobs.org.uk" target="_blank">www.mkcounciljobs.org.uk</a> Main Responsibility <ul><li>To be the dedicated Housing Officer for a housing patch, responsible for a range of tenancy and estate management functions.</li><li>Responsible for a range of tenancy management functions including, but not limited to, estate/site inspections, tenancy audits, introductory tenancy visits and sign-ups of new tenants. </li><li>Engage with residents to identify issues and working to address these with residents, colleagues, and partner agencies to reduce the risk of tenancy failure and prevent evictions. This will include understanding and working empathically with people through difficult and complex situations. </li><li>Effectively manage incidents of nuisance and anti-social behaviour, working together with anti-social behaviour colleagues where necessary.</li><li>Actively assessing risk and working with colleagues within adult services and safeguarding, using a multi-agency approach, to develop action plans to manage any identified risks.</li><li>Proactively manage a varied workload, including addressing complex and difficult tenancy and social issues with residents, signposting and making referrals as appropriate.</li></ul>The Ideal Candidate <ul><li>Chartered Institute of Housing Professional Qualification Level 3 or equivalent demonstrable experience of complex and challenging tenancy/resident management. </li><li>Demonstrating an empathic and robust approach to managing residents demands from a wide spectrum of people, with ability to adapt communication style to suit different situations.</li><li>Able to demonstrate sound knowledge of secure tenancy management relating to Housing Act of 1985 and relevant knowledge of the Housing Act 1988, Housing Act 1996 and the Localism Act of 2011. </li><li>Demonstrable experience of evaluating and managing risks as they develop in real time, employing professional curiosity and making complex decisions while working independently.</li><li>Able to understand the political, social, and economic drivers and their impact on residents' lives, demonstrating the use of this knowledge to mentor residents and communities in positive behaviours. </li><li>For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.</li></ul>Package Description In addition to your salary, we offer a range of benefits including: <ul><li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li><li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li><li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li><li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li><li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li><li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Job Description Organisation: London Borough of Waltham Forest Directorate: Place / Housing Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full-time Permanent Working hours per week: 36 hours Application Deadline: 07/07/2025 Proposed Interview Date(s): TBC Reference: 1746 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role: We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service. This role offers a real opportunity to make a difference to people's lives on a daily basis. We're looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. You'll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You'll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied, no two days will be the same, so it's important that you can think on your feet. To be successful in the role attitude and behaviour is key, there will be training available for the right candidate if they don't have previous tenancy management experience. The key duties of this role include: <ul><li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li><li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li><li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li><li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li><li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li><li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li></ul>We offer a great flexible benefits package, a fantastic pension, and the opportunity to work flexibly. Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique. Click here to download the Role Profile Key Responsibilities: To apply for this role you should be able to demonstrate the following: <ul><li>Able to demonstrate knowledge of relevant housing legislation.</li><li>Experience of housing management applied in a multi-cultural environment. </li><li>Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches. </li><li>Knowledge of current housing and public sector issues. </li><li>Able to balance the needs of all key stakeholders and the ability to explain complex decisions taken by the service in a clear and concise manner. </li><li>Creative thinking and ability to persuade influence and convince others. </li><li>Prioritises work, manages own time productively and identifies areas requiring attention in order to achieve targets, </li><li>Strong written, verbal and presentation skills and ability to promote the service. </li><li>Doesn't make assumptions, listens carefully and makes every effort to help customers to understand the advice and information given. </li><li>Recognises confidential and sensitive information and handles discreetly and with tact. </li><li>Looks to resolve complaints effectively at the earliest opportunity. </li><li>Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers. Ability to draft and write complex correspondence and reports. Ability to ensure all work/actions is updated on system and uploaded on house files to enable excellent record keeping.</li></ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul><li>Numeracy and literacy qualification e.g., GCSE English and Maths or equivalent. Relevant professional qualification</li></ul>Terms and conditions: The below terms and conditions apply to this role: <ul><li>Satisfactory employment references and CIFAS identity checks; </li><li>Satisfactory declaration of interest;</li><li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li><li>Satisfactory DBS check; </li><li>Suitable driver's license;</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Khemba Ankhrah, Tenancy Team Leader at <a href="mailto:khemba.ankhrah@walthamforest.gov.uk" target="_blank">khemba.ankhrah@walthamforest.gov.uk</a> or 0208 496 3000. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. Click here for further information on the Human Resources recruitment privacy notice.

Tenancy Officer

Scheme Manager - Oysterfields, St Albans £33,054 Are you a compassionate and dynamic leader looking to make a difference? We are seeking a dedicated Scheme Manager to join our team. In this role, you will support the management team to ensure the smooth day-to-day operation of our home and contribute to the development of innovative ideas to advance our services. Ideally candidates will have 1 years' management experience and at least 2 years' experience working within the care &amp; supported housing field/with young people. Key Responsibilities: <ul><li>Empowerment and Support:Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

About Us Job Title - Temporary Accommodation Officer Salary Range - £37,766 - £45,763 per annum Permanent - Full-Time (36 hours) Location- Putney Bridge Rd/Twickenham Civic Centre As with many other Boroughs in the capital, tackling homelessness is a high priority. The Temporary Accommodation Procurement Officer will be required to source new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. We are looking for a committed individual with strong communication and excellent negotiation skills. We invite people who share our passion, commitment, and enthusiasm. You will allocate temporary accommodation and ensure agreements are signed with tenants for all Temporary Accommodation types, in accordance with Richmond and Wandsworth's Temporary Accommodation policy, guidance and procedures. Providing appropriate information, advice and guidance to vulnerable applicants with a focus on managing customer's housing expectations. Ensuring properties are allocated and agreements signed with tenants as quickly as possible so that void turnaround times are kept to a minimum. Setting up tenancies and accounts for the properties allocated. Carry out home visits to clients in temporary accommodation. Managing clients in temporary accommodation including issuing warning letters and Discharging Interim and Full Housing Duty. About the role Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it. Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role. Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service. Essential Qualifications, Skills and Experience - Ability to work independently, motivated and put people first - Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients - Excellent customer service skills - Excellent organisation skills and the ability to prioritise - Commitment to maintaining and improving the quality of services provided. -Must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. Indicative Recruitment Timeline Closing Date: Sunday 06 July 2025 Shortlisting Date: W/C 07 July 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details click here Richmond and Wandsworth Councils

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