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Investigators£45,960.25 plus excellent benefits<a>Home-based with some attendance at staff meetings and events</a>With increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially adding to our team of Investigators.The Investigator role sits within the Dispute Resolution function which is responsible for conducting fair, impartial and independent investigations into complaints brought to the Ombudsman by residents.Using attention to detail, logical and inquisitorial thinking, Investigators assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.&nbsp;With clear, concise and plain language skills Investigators communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.Working independently and using your own initiative,&nbsp;you will use your investigative skills and excellent customer care skills to investigate housing complaints within the jurisdiction of the Housing Ombudsman.&nbsp; You will define the outstanding issues of complaint and write clear and concise investigation reports. A proportion of our residents are vulnerable and you will be responsible for guiding them through the process.On completion of the investigation, you will use guidance and insight to make appropriate recommendations that put things right for the resident where there has been a failure. You will also use your insights and experience to make creative but reasonable recommendations to influence the future of the landlord’s complaint handling where improvements are identified. In addition, Investigators are responsible for sharing knowledge and insight gathered from their caseload to ensure that best practice and areas for improvement are identified and addressed.For this key remit, you will offer the proven ability to analyse large volumes of complex information at pace in order to reach fair and balanced decisions. This skill may stem from your experience within the social housing sector, an ombudsman, legal and / or regulatory body. You’ll need excellent communication skills, including experience in producing high quality written reports, as well as the proven ability to actively listen to customers, including those that are vulnerable.Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week. Roles available on a full-time or a part-time (17.5 hours per week) basis.It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.For further details, please click apply and download the information pack.&nbsp;CLOSING DATE: 23.59 on Monday 20th January 2025.We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Investigators

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours flexible)We are looking for an experienced officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health. The successful candidate will be highly knowledgeable on environmental health legislation and have demonstratable experience of working in an Environmental Health team in a local government setting.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate an ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 20th January 2025 (noon)Interviews: week commencing 3rd February 2025For full information and to apply online, go to <a href="http://www.surreyjobs.info" target="_blank">www.surreyjobs.info</a> or <a href="http://www.spelthorne.gov.uk/jobs" target="_blank">www.spelthorne.gov.uk/jobs</a> alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1230All shortlisted applicants will be contacted via email after the closing date.&nbsp;CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)

Salary: £40-£45kLocation: Hybrid with office working in BirminghamClosing Date: Monday 3rd February at 5pm<h2>Background</h2>This is an opportunity to join a thriving business which is driven by the desire to see organisations performing and operating at their best. We are a leading multidisciplinary management and technical consultancy offering a wide range of services to housing associations, local authorities, Government bodies and the charitable sector.<h2>Role purpose</h2>As a growing consultancy business, working predominantly in the social housing sector, we are looking for a highly organised and results-driven Bid and Knowledge Manager who will help us to secure new and repeat work with our clients through tenders and proposals. This role is a crucial one in the business and needs someone who has prior experience of bid co-ordination and project management.&nbsp;The successful candidate will work with the senior team to identify and then submit bids of the highest quality. In addition to this, we are looking for someone who will develop and maintain a library of key information that we use to help us with bids such as case studies, CVs, standard question responses etc. We need someone who has excellent written skills plus an eye for detail and is process driven. You will need to foster good working relationships with colleagues and adhere to strict deadlines.&nbsp;This role also requires good IT and administrative skills to help you work efficiently and effectively.We know that winning bids is a team effort so we will support you to learn about the business and feel confident in your role. ARK’s strength lies in our people and we are keen to help our team learn, develop and progress wherever possible.We are an inclusive employer and our aim is to have a team that reflects the diversity of the communities in which we work. If you read this job description and meet most of the criteria, then we would love to hear from you.<h2>To apply</h2>If this opportunity to join and grow with an established consultancy appeals to you, please click below and attach your CV with a one-page covering letter.You can read the full job description here:&nbsp;<a href="https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf" target="_blank">https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf</a>The closing date for applications is&nbsp;5pm on Monday 3rd February 2025.

3 Homes and asset management Jobs