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Vacancy DescriptionAn opportunity has arisen within The Housing Services Team for a Regulatory Compliance Manager.Are you looking for a role that will actively invest in your professional development?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience of managing a team in a fast-paced environment?Operational Duties &amp; Accountabilities- As part of the Housing management team, you will support the Head of Service in the success of the Compliance Team, creating excellent partnerships, leading a knowledgeable and customer focused team.- We need an enthusiastic, driven individual to manage the Compliance Team in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance programs including gas, electric, fire, &nbsp;asbestos, water hygiene and lifts.- Ensure that all homes and common areas within the local authority's housing service, which manages 5000 homes, are compliant with the Regulator of Social Housing's Safety and Quality Standard and all relevant legislation and regulations related to health and safety.- You will formulate and execute comprehensive strategies, policy and processes to ensure the effective management of compliance and lead on initiatives to continuously improve service delivery, enhance operational efficiency, and adopt best practices in compliance and technical services.- Lead and manage a team of compliance professionals, fostering a culture of compliance and continuous improvement within the team, provide guidance, support, and professional development opportunities for team members. Identify and address any resource gaps and allocate resources effectively to meet service delivery targets.- Assist with procuring new compliance contracts and be responsible for the compliance expenditure, budgets providing regular financial and data reports to senior management.- Oversee the effective management of contracts, KPI’s and departmental objectives.Closing date for applications: 09:00am on Monday 4th August 2025Interview date: Week Commencing Monday 11th August 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Regulatory Compliance Manager

Vacancy DescriptionAre you passionate about delivering customer-focused housing services that are safe, compliant, and consistently high in quality?Do you have the experience to manage major contracts and stakeholder relationships while driving continuous improvement in service delivery?Can you lead and motivate high-performing teams to deliver exceptional repairs and maintenance services across a large housing portfolio?We are seeking a Property Services Manager with proven leadership in managing housing repairs, compliance, and planned works. This pivotal role demands a strong understanding of health and safety legislation, procurement regulations, and risk management within the social housing sector. If you can lead teams effectively while delivering high-quality, compliant property services, we’d love to hear from you.Hybrid – mixture of office and at home workingThis post is a full-time role at 37 hours a week. However, all applications will be considered.We do not accept CVs without a completed application form. Strictly no agencies please.Closing date for applications: 9:00am on Monday 21st July 2025Interview date: Wednesday 23rd July 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Property Services Manager

Housing Support Worker We're looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey. £25,437.98 per annum, working 35 hours per week.Want to feel valued? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: <ul> <li>Annual leave increasing up to 30 days with length of service</li> <li>Free DBS</li> <li>Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card</li> <li>Fully paid induction programme and further training</li> <li>ILM courses and Apprenticeship Programmes</li> <li>Cycle to work scheme</li> <li>Employee Assistance Programme for 24-7 confidential support</li> <li>Online wellbeing resources</li> <li>A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&amp;Cs apply)</li> <li>Quarterly Staff Awards to reward &amp; recognise our amazing staff's commitment and contribution</li> </ul> All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package. What you'll do: <ul> <li>Undertake key-working responsibilities for a caseload assigned by the Manager</li> <li>Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure</li> <li>Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions</li> <li>Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available</li> <li>Develop and maintain links with key agencies and service providers in the local community</li> <li>Empower customers to ensure they receive the benefits and services they are entitled to</li> <li>Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support</li> <li>Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider</li> <li>Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work</li> <li>Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable</li> <li>Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate</li> <li>Undertake all administrative work and keep accurate and comprehensive customer records to professional standards</li> <li>Adhere to Look Ahead's Policies and Procedures</li> <li>Engage in learning and development activity to increase knowledge and skills</li> <li>Work closely with the team and communicate openly</li> <li>Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.</li> </ul> This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement</li> <li>Approachable and open behaviour</li> <li>Prefers working as part of a group or team</li> <li>Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement</li> <li>Has a practical and logical mind and is naturally well organised</li> <li>Flexible</li> <li>Open to feedback and self development</li> <li>Thrives on change and enjoys dynamic diverse environments</li> <li>Is confident with high levels of self-esteem</li> <li>Is respectful, articulate and sensitive in style of communication</li> <li>Is essentially customer-focused</li> <li>Is motivated towards excellence and improvement of personal performance with a can do attitude</li> <li>Ability to cope positively with challenging and diverse behaviours</li> </ul>What you'll bring: Essential: <ul> <li>Use of own vehicle</li> <li>IT and functional skills</li> <li>Positive attitude and can-do approach</li> <li>Resilience</li> <li>Flexibility</li> <li>Good communication skills, written and verbally</li> </ul>Desirable: <ul> <li>Experience working in homelessness, housing or support/care</li> <li>Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: <ul> <li>We focus on Excellence and innovation.</li> <li>We are Caring and Compassionate.</li> <li>We are Inclusive and Trusted.</li> <li>We work in Partnership and are One-Team.</li> </ul>Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Support Worker

Location: Haywards Heath - Burns House / Hybrid Salary: £36,230 - £42,177 per annum pro rata Hours: 36 hours per week Contract Type: 6 month fixed term contact - secondment We're one of LinkedIn's Top Companies 2024 This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We are on the lookout for customer-focused Neighbourhood Response Officers to join us at our Haywards Heath office. You'll be allocated a neighbourhood in our Sussex Region where you will focus on working with the local community, from time to time you'll support the wider team in delivering services across Sussex. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. If this sounds like an opportunity for you then please review the full role profile before applying - Neighbourhood Response Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Wednesday 23rd July 2025 at midnight. This is a hybrid role with a base location at our offices in Haywards Heath. Candidates will be expected to work from the office at least one day per week. Applicants must have access to a vehicle as must be able to travel across the Sussex region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

Neighbourhood Coordinator Chichester Up to £25,000 Permanent Hyde is looking to recruit a Neighbourhood Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Neighbourhood Coordinator at Hyde you will be working within the Specialist Housing team to assist with the coordination and scheduling of site visits, including property inspections, safety checks, and resident engagement activities. Responsibilities <ul><li>Coordinate and schedule site visits for Neighbourhood and Specialist Housing functions</li><li>Work with Officers and Managers to ensure resources are allocated efficiently</li><li>Plan logical routes to reduce travel time between appointments</li><li>Maintain and update a comprehensive schedule of visits and appointments</li><li>Liaise with residents to arrange and rearrange visits</li><li>Keep accurate records of site visits, inspections, complaints, and resolutions</li></ul>Skills and Experience Required <ul><li>Previous experience in administration or scheduling</li><li>Proficient in MS Office, including Word, Excel, and PowerPoint</li><li>Excellent organisational skills and attention to detail</li><li>Ability to manage changing priorities and meet deadlines</li><li>Strong communication skills with the ability to work with a range of stakeholders</li><li>A team-oriented approach</li></ul>Benefits <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package</li><li>Volunteering days</li></ul>At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Coordinator

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Benizi court (PO21 1LR) Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Sunday 20th July 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

HOUSE MANAGER Be the Heart of the Guest Experience at Beaverbrook At Beaverbrook, we don't just welcome guests - we create extraordinary, lasting memories in a setting of English elegance and charm. We are seeking a charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our beautiful estate. The Role As House Manager, you will be the ever-present host of Beaverbrook - visible, approachable, and deeply engaged with guests and Members alike. You'll lead a dynamic team inspiring them to deliver service that is warm, personalised, and always one step ahead. Key Responsibilities: <ul> <li>Personally welcome and connect with guests, Members, and VIPs throughout their stay.</li> <li>Oversee the guest journey from pre-arrival through to departure.</li> <li>Lead from the floor-spending at least 70% of your time in guest-facing areas.</li><li>Create bespoke guest itineraries. </li><li>Curate VIP amenities.</li><li>Drive service excellence in line with LQA standards.</li> <li>Enhance the atmosphere of the estate by ensuring lighting, music, décor, employee grooming and seasonal set ups are adhered to.</li> <li>Mentor and develop your team, setting the tone for service and professionalism.</li><li>Direct reports include Reception Manager, Guest Relations Manager, Night Manager, Activities Coordinator and Duty Managers.</li><li>Support Estate site visits in conjunction with the Sales Team - leading show rounds, as required.</li> <li>Strong knowledge of Opera Cloud, Fourth, Flow, and other hotel systems.</li> <li>A Front Office expert with a high level of knowledge of Housekeeping, Reservations and understanding of Events and F&amp;B operations.</li> <li>Collaborate across departments to ensure seamless service.</li> <li>Deputise for the Rooms Division Manager in their absence.</li> <li>Take a key role in health, safety, and wellbeing within the department.</li><li>Develop our programme of onsite and offsite activities.</li></ul>About You: <ul> <li>A minimum of 5 years' experience in 5-star hotel management, ideally within a landmark London property or luxury country house hotel.</li> <li>Proven track record in guest-facing leadership roles across Rooms Division functions.</li> <li>Expert in luxury service standards (LQA/Forbes) with an innate understanding of our target demographic.</li> <li>Highly emotionally intelligent, impeccably groomed, and detail oriented.</li> <li>Confident communicator and inspirational team leader.</li> <li>Familiarity with luxury travel programs (e.g. Amex Fine Hotels &amp; Resorts, Leading Hotels of the World) is a plus.</li> <li>A hospitality degree or equivalent is preferable.</li> <li>A full clean driving license is essential.</li> </ul>Salary: Up to £50,000 per annum, plus tronc and management bonus scheme Why Join Beaverbrook? This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK's most unique luxury destinations. Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: <ul><li>Competitive salary</li><li>Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App</li><li>Personal development support</li><li>Wide range of recognised qualifications and development opportunities</li><li>Discounted rates on Food &amp; Beverage</li><li>28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years</li><li>Pension</li><li>Life Insurance </li><li>Sick Pay</li><li>Long Service Awards</li><li>Earn a thank you bonus through our recommend a friend scheme</li><li>Cycle to work scheme</li><li>Uniforms</li><li>Free parking</li><li>And other local benefits</li></ul>Ready to lead with charm and purpose? Apply now and become a part of the Beaverbrook story.

House Manager

Housing Assistant Application Deadline: 21 July 2025 Department: Housing Employment Type: Permanent Location: East Sussex - Lewes Reporting To: Housing Officer Compensation: GBP 25,663 / year Description Location: Lewes base, covering Brighton and East Sussex Salary: GBP 25,663 per year plus GBP 1,000 essential car user allowance Hours: 37 per week What you'll be doing: As a housing assistant, you'll support our tenants across Brighton and East Sussex with their property maintenance needs, tenancy management issues, fire safety alarm testing, building compliance checks and low-level arrears. You'll support both remotely and in person, regularly visiting tenants in their own homes and tailoring solutions to individual tenants. We're looking for an enthusiastic, organised and customer focused individual, who will make a positive difference to Southdown's tenants. In return, we offer a rewarding job where no two days are the same and you'll have plenty of opportunities to learn and develop. We welcome applications from candidates with previous experience in roles such as Housing Officer, Supported Housing Assistant, Accommodation Assistant, Tenant Support Officer, Customer Service Advisor, Customer Service Assistant, Teaching Assistant, people with transferrable skills looking to make a positive difference to our tenants' lives. Full training will be provided. "One of the most uplifting and satisfying jobs I have done, helping people making a positive difference for them" - Kristian, Housing Assistant Southdown provides a range of affordable housing, from temporary accommodation to more permanent homes. As a supported housing landlord, we help tenants manage their tenancies and maintain their homes, with specialised learning disability support also available to residents. Recognised as the UK's Best Supported Housing Landlord at the 2024 Affordable Housing Awards, we are proud our 99.8% compliance with the Decent Homes Standard across our 502 properties, ensuring all tenants have safe, warm and well-maintained homes. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, skills and experience What you need for the role: <ul><li>Customer-focused with excellent communication skills</li><li>Positive and 'can do' attitude</li><li>Problem solving skills</li><li>Proficiency in Microsoft Office and experience using a database</li><li>Attention to detail, able to maintain accurate records</li><li>An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown</li><li>A full driving licence is essential along with access to your own car or a car insured for you, and you'll need to obtain business insurance as you'll be required to visit tenants in their own homes </li></ul>What would be nice: <ul><li>Knowledge of the social housing sector, including health and safety and safeguarding protocols</li><li>An understanding of landlord and tenant rights and responsibilities</li><li>Experience supporting individuals with complex mental health needs</li></ul>Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. If you would like more information about this great opportunity, please contact Clive Bryan, Housing Officer on 07458 034 446. Please note, this position will close once suitable applications have been received. We encourage you to submit your application as soon as possible.

Housing Assistant

Annual salary: up to £29,261.25 Resident Liaison Officer Brighton 42.5 hours Per week 8-5 Mon-Friday Fixed term contract - 2 years £27,540 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team to support the customer journey to deliver planned works both externally and internally where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join us in Brighton and Hove to help shape our customer services and exceed expectations. Key Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience </li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Ensure customer appointments are attended on time and to standard </li><li>Support customer engagement activities across all channels, including complaints and queries</li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

The role We are currently seeking 2 x experienced Service Charge Officer to join our Service Charge team. As a Service Charge Officer you will report to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery Please note this job is based out of our Croydon office and you will be expected to work 3 days in the office. What you'll do <ul> <li>Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases</li> <li>Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.</li> <li>Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.</li> <li>Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes</li> <li>Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.</li> <li>Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges</li></ul>What you need <ul> <li>Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice</li> <li>Strong organisational skills, able to control and deliver a range of tasks to meet deadlines</li> <li>Experience of working with councillors, the wider community, and other external partners</li> <li>Excellent communication skills (written and oral)</li> <li>Excellent financial and numerical skills</li></ul>"We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us." Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Service Charge Officer

Social Housing Solicitor-Director - Salary £68K Per Annum- Brighton Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. If you are passionate about our areas of law and eager to advance your career with us, please submit your CV and application online. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

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