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Competitive Salary&nbsp;We’re seeking an exceptional and forward-thinking Head of Performance &amp; Insights to lead Peabody’s strategic performance management and reporting function. This is a pivotal role responsible for embedding Peabody’s redesigned Performance Management Framework and driving a culture where data-led insight informs decision-making at every level of the organisation.Reporting directly to senior leadership, you will act as a trusted strategic partner — shaping how performance is measured, interpreted, and communicated across the Group. You will oversee the delivery of high-quality, timely and insightful performance reporting for our Executive Team, Group Board, and key governance forums, ensuring we continue to meet regulatory requirements and remain at the forefront of sector practice.This is an exciting opportunity to influence organisational performance at scale and play a central role in strengthening transparency, insight, and accountability across one of London’s largest housing associations.What You’ll Lead<ul><li>Deployment of Peabody’s Group Strategic Performance Framework, ensuring organisational-wide alignment and engagement.</li><li>Delivery of accurate, insightful and timely performance reports for senior leaders, governance forums and regulatory bodies.</li><li>Development of meaningful KPIs that drive strategic and operational performance.</li><li>Implementation of digital and automated performance reporting tools, reducing manual effort and enhancing insight accessibility.</li><li>Introduction of benchmarking methodologies to compare Peabody’s performance with sector peers.</li><li>Data-led deep dives to identify trends, risks, and opportunities for improvement.</li><li>Leadership of a high-performing team responsible for group-level reporting, analytics and performance insight.</li><li>Promotion of a strong performance culture across all levels of the organisation.</li></ul>What You’ll Need<ul><li>Significant experience in senior-level performance management, reporting or business intelligence in a large or complex organisation, ideally within housing or a regulated sector.</li><li>Strong strategic thinking skills with the ability to translate complex data into actionable insight.</li><li>Proven experience embedding performance management frameworks and building performance cultures.</li><li>Excellent communication and stakeholder engagement skills, with experience influencing Executive and Board-level stakeholders.</li><li>Expertise in digital reporting and analytical tools, including Power BI and Excel.</li><li>A track record of leading and developing high-performing teams.</li><li>A proactive approach to innovation, automation and continuous improvement in reporting and analytics.</li></ul>Why Join Us?When you join Peabody, you join a team guided by our values — Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. &nbsp;We’re committed to creating an inclusive workplace where colleagues feel supported, empowered and able to thrive.What We Offer<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please Read Before ApplyingPeabody does not provide sponsorship as a licensed UK employer. &nbsp;Interview Dates: Interviews will take place on Tuesday 16th December&nbsp;(in person, Westminster Bridge Road)For questions about this role, please contact Talent Specialist Victoria Wilson at&nbsp;<a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.We may close this advert early depending on the number of quality applications received.If this sounds like the right opportunity for you — and you want to shape how data and insight drive Peabody’s future — we’d love to hear from you. Please apply now with an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Peabody

Head of Performance

About the roleWe’re looking for a Procurement Manager to lead high-value, complex procurement activity and support the development of category management strategies across the organisation. You will act as a trusted commercial advisor, ensuring compliance with procurement legislation, delivering value-for-money outcomes, and building strong relationships with stakeholders and suppliers.This is a key role within our Procurement function, supporting strategic sourcing, market engagement, risk management and contract delivery. You will play a vital part in strengthening our procurement capability and driving best practice across the Group.What you’ll do:<ul><li>Lead and manage high-value (above-threshold) procurement projects in line with agreed category and procurement strategies, overseeing market engagement, option appraisals, evaluations, negotiations and contract execution.</li><li>Support Procurement Business Partners with the development and implementation of category strategies, ensuring alignment with business objectives, legislation and best practice.</li><li>Provide expert advice, challenge and guidance on Procurement Policy, the Public Contracts Regulations and all relevant legislation to ensure compliance across the Group.</li><li>Build and maintain strong, collaborative relationships with stakeholders at all levels, fostering a joined-up approach to the procurement of goods, services and works.</li><li>Maintain an accurate forward plan of contracts, ensuring visibility of upcoming requirements and future activity.</li><li>Promote a culture of integrity, ethics and compliance, ensuring controls are robust, risks are managed, and policies are understood and adhered to.</li><li>Contribute to continuous improvement of procurement processes, documentation, commercial assurance and risk mitigation.</li></ul>What you’ll bring:<ul><li>Experience delivering category, procurement and/or contract management strategies with measurable cashable and non-cashable benefits.</li><li>Strong background working as a procurement professional in a large, complex organisation.</li><li>Significant experience delivering procurement projects using structured methodologies such as PRINCE2, meeting required time, cost and quality parameters.</li><li>Experience of leading public procurement procedures with knowledge of both PCR15 and PA23.</li><li>Expert understanding of procurement systems, legislation, policy, guidance and best practice across multiple categories of spend.</li><li>Ability to interpret and work with commercial contract terms and conditions.</li><li>Excellent stakeholder management and influencing skills, with the ability to build strong networks and work collaboratively.</li><li>Strong communication skills (written, verbal and presentation), supported by sound IT capability (Microsoft Office and procurement systems).</li><li>Relevant professional qualification(s), such as CIPS Level 5 (or working towards).</li></ul>Why join us?&nbsp;At Peabody, we are guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.You will join a team committed to inclusion, innovation, and meaningful impact.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:We reserve the right to close the advert early if we receive a good number of high-quality candidates.&nbsp;Interviews will be held in person at Westminster Bridge Road on 15th December 2025To apply for the Procurement Manager role, please click ‘Apply Now’ and submit your CV along with a brief statement explaining why you’re a great fit.If you have any questions, email <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Please note Peabody does not offer sponsorship.&nbsp;

Procurement Manager

Housing and LandThe Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities.&nbsp; Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.About the teamThe housing crisis is one of the greatest challenges facing the capital – and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London.The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams.&nbsp; Our overall aim is to deliver the Mayor’s housing objectives and improve the lives of Londoners through the work that we do.The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst.&nbsp; The team is led by the Head of Programme Management and we support the whole directorate to deliver the Mayor’s housing and land objectives.&nbsp; We’re a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes.&nbsp;About the roleWe have an exciting opportunity for an enthusiastic and committed person to join the GLA’s Housing and Land Directorate. We are looking for a Senior Programme Co-ordinator to join our Programme Team and work on all aspects of programme management for affordable housing programmes within the Mayor’s housing and land portfolio.&nbsp; This vacancy is for a fixed term position for 18 months.&nbsp;The role would suit someone with experience of working on large scale programmes, with a flair for insightful data analysis and experience in developing procedures and processes that continually improve reporting and monitoring.&nbsp; Our ideal candidate is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail.&nbsp; You will have the ability to manage relationships across a range of stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way.&nbsp;We are looking for someone who is confident in using data and analysing information to create robust and effective management reports and tools that will help the directorate to deliver programmes.&nbsp; You should be able to create tools and functions using Excel or other data management software and be able to demonstrate proven problem-solving and analytical abilities.&nbsp; Well-developed communication skills would assist you to develop and implement operational guidance and translate analysis from large and complex programmes into clear messages and recommendations for colleagues and senior staff to deliver organisational objectives.The ideal candidate should have a strong background in the use of data management tools such as JasperSoft, Business Objects, Power BI or similar, plus advanced-level experience with Excel alongside excellent communication skills and a genuine commitment to team working.&nbsp;Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role.&nbsp; The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise.What your day will look like<ul><li>Lead on preparing information and analysis to help senior management and operational staff monitor and deliver against the Mayor’s housing targets.</li><li>Prepare and provide recommendations to senior staff and other stakeholders to keep programmes on track and look ahead to what’s needed for future housing delivery.&nbsp; &nbsp;</li><li>Liaise with internal and external stakeholders to understand and follow up on requirements for programme management.</li><li>Liaise with project managers and delivery teams to assess impacts and risk on projects that will impact on the Mayor’s delivery of targets.</li><li>Prepare reports and dashboards showing progress against targets and corresponding operational guidance to support internal and external stakeholders.&nbsp;</li></ul>Skills, knowledge and experienceTo be considered for the role you must meet the following essential criteria:Technical competency<ol><li>Management level (or applicable) experience of leading on developing new approaches and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes.</li><li>Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel, or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets.</li></ol>Behavioural Competencies:The competencies listed below are focused to this role and will be used for shortlisting and interview purposes. Please ensure you reflect these areas in your application.<ol><li>Problem Solving… analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. See competency framework linked below for level 3 indicators of effective performance.</li><li>Research and Analysis… gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.&nbsp; See competency framework linked below for level 3 indicators of effective performance.</li><li>Planning and Organising… thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.&nbsp; See competency framework linked below for level 2 indicators of effective performance.</li><li>Communicating and Influencing… presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. See competency framework linked below for level 3 indicators of effective performance.</li><li>Strategic Thinking… using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. See competency framework linked below for level 3 indicators of effective performance.</li></ol>Further generic details about the GLA Competency Framework Guidelines can be found at the following link: <a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>. This includes further information about each competency listed above and the different level indicators.Equality, diversity and inclusionLondon's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.BenefitsGLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.Application closing date: Sunday, 21 December 2025 - 23:59.Interview date: Mid-January 2026.

Senior Programme Coordinator

Housing and LandThe Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities.&nbsp; Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.About the teamThe housing crisis is one of the greatest challenges facing the capital – and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London.The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams.&nbsp; Our overall aim is to deliver the Mayor’s housing objectives and improve the lives of Londoners through the work that we do.The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst.&nbsp; The team is led by the Head of Programme Management, and we support the whole directorate to deliver the Mayor’s housing and land objectives.&nbsp; We’re a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes.&nbsp;About the roleWe have an exciting opportunity for an enthusiastic and committed person to join the GLA’s Housing and Land Directorate. We are looking for a Senior Manager (Programmes) to join our Programme Team and work on leading strategic programme management and reporting for the Mayor’s affordable housing programmes.&nbsp; This vacancy is for a fixed term position for 18 months, we are also advertising for fixed term Senior Programme Coordinator role, also for 18 months, and details are available on the GLA recruitment website.&nbsp;This is a senior level position in the programme team. The role includes leading strategic programme management of affordable housing programmes, risk management, scenario planning and preparing papers that ensure senior stakeholder are fully briefed and aware of progress on delivery.&nbsp; &nbsp;The post holder will work closely with senior level colleagues across the housing sector, within the GLA and with government departments, including the Ministry of Housing Communities and Local Government (MHCLG).&nbsp; The role will include analysis and review of information from a range of sources to produce clear and concise reports and papers for various audiences.&nbsp; &nbsp;There will be room for the post holder to help shape forward direction and continuous improvements that enable the team to stay at the forefront in programme delivery.We are looking for someone who is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail whilst also being able to identify, summarise and prepare key information at speed.&nbsp; You will be able to confidently present to different senior level audiences and feel at ease with scrutiny and challenge on details that you present.&nbsp;You will have the ability to build strong working relationships across a range of senior stakeholders and colleagues with different backgrounds and experience.&nbsp; You will be used to working in a team environment and will thrive on identifying and implementing improvements in an open and collaborative way.&nbsp; &nbsp; The ideal candidate will have a strong background and experience of using data management tools such as Power BI or similar alongside advanced-level experience of preparing reports and analysis using Excel or other tools, and more importantly, be able to easily use these analytical skills to prepare clear and concise reports.&nbsp;We are looking for someone who has a genuine commitment to team working who can help shape and lead our work with central government to provide confidence and clarity on programme delivery.Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role.&nbsp; The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise.What your day will look like<ul><li>Liaising with senior level stakeholders within Housing and Land, the wider GLA, particularly GLA finance and central government departments. With those counterparts, ensuring that their governance requirements are met for the programmes that we manage. </li><li>Leading on monitoring programme budgets and programme delivery, supporting line reports and others to prepare reports and monitoring tools to set out clear information for internal and external staff.&nbsp; </li><li>Deputising for the Head of Programme Management at senior level board meetings and directorate management meetings, which will help to set the direction of travel for our affordable housing programmes.&nbsp; </li><li>Every day will be different and your work will involve close attention to detail to ensure that information and analysis of programmes is accurate and prepared to exemplar standards.&nbsp;</li></ul>Skills, knowledge and experienceTo be considered for the role you must meet the following essential criteria:Technical competency:A.1. Senior management experience: you will be an experienced senior manager who is able to shape and lead on all aspects of successful programme management and delivery for large scale investment funding programmes.B.2. Data and Analysis: You will be an expert data and reporting analyst with a strong background in the use of data management tools such as JasperSoft, Business Objects, Power Builder or similar, plus advanced-level experience with Excel.&nbsp;Behavioural Competencies:<ol><li>Planning and Organising: you will be self-motivated and proactive, can manage multiple projects in a fast paced and changing environment and can demonstrate attention to detail. You would be adept at thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.</li><li>Building and managing relationships: You will have the ability to manage relationships across a range of senior level stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way.&nbsp; Well-developed communication skills are essential for this role, which will involve implementing operational guidance and translating analysis from large and complex data sets into clear messages and recommendations for senior staff.</li><li>Communicating and Influencing: you will be able to accurately prepare and clearly present information that articulate arguments and information in a convincing and credible way.&nbsp; You will be able to support and influence senior level stakeholders to understand options and approaches that will continually improve the organisations status. </li><li>Strategic Thinking: you are able to understand the bigger picture to uncover potential challenges and opportunities for the long term and turn these into a compelling visions for action to help set strategic direction with senior leaders.&nbsp;</li></ol>Further generic details about the GLA Competency Framework Guidelines can be found at the following link: <a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>. This includes further information about each competency listed above and the different level indicators.&nbsp;Equality, diversity and inclusionLondon's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.BenefitsGLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.Application closing date: Sunday, 21 December 2025 - 23:59.Interview date: Mid-January 2026.

Senior Manager (Programmes)

We are seeking an outstanding strategic leader to join our Housing Strategy &amp; Homelessness Division as Assistant Director, Benefits &amp; Homelessness Prevention. This is a key role at the heart of delivering the Mayor’s priorities and the Council’s corporate objectives, leading a high performing service that prevents homelessness, supports vulnerable residents, and ensures the timely and accurate delivery of financial support. With responsibility for a complex portfolio including Housing Options, Homelessness Assessment, Temporary Accommodation, Housing Supply, Rough Sleeping, Supported Accommodation, Benefits Assessment and Council Tax Reduction, you will drive continuous improvement and ensure a high quality, customer focused service.You will provide strong, forward thinking leadership across a diverse workforce of around 270 staff and a budget of approximately £70m, ensuring services comply with legislation and deliver value for money. You will oversee the administration of the Homelessness Reduction Act 2017, manage the Council’s Housing Register, and ensure effective prevention pathways that reduce reliance on temporary accommodation. You will also lead the delivery of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments, ensuring robust financial controls, maximising subsidy, and promoting innovation, efficiency and excellent performance.As a senior leader, you will represent the Council at sub regional and national level, work closely with Members, and collaborate with partners across the public, voluntary and private sectors to deliver better outcomes for residents. You will champion organisational learning, drive cultural and service transformation, and ensure strong governance, data quality and performance management. You will also deputise for the Director of Housing Strategy &amp; Homelessness when required and contribute to corporate emergency planning and cross-council initiatives.We are looking for a highly motivated and politically astute professional with extensive senior management experience within Housing Needs or Benefits services. You will bring deep knowledge of housing, homelessness and benefits legislation, proven success in leading large multidisciplinary teams, and a track record of delivering service improvement in a complex, fast-paced environment. If you are passionate about improving lives, shaping high-quality services and helping deliver a fairer, more inclusive borough, we would be delighted to hear from you.Please note that the specific roles and responsibilities for this position may be subject to future review.As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.&nbsp;If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.To proceed with your application, you will need to create an account and submit your application.As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.&nbsp;We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.This application process replaces a supporting statement.Closing date for applications: 07 December 2025 (22.59)Interview / Presentation date: 17 December 2025We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Assistant Director, Benefits & Homelessness Prevention

Who we’re looking forAs part of our Homes compliance team, you’ll proactively make sure we fulfil our obligations as a landlord, overseeing electrical installations, lifts, and lifting equipment: keeping our customers safe and our properties compliant.With outstanding technical knowledge, you’ll have successfully managed compliance risk for a social housing provider and be confident building brilliant relationships with contractors and specialist consultants, ensuring that technical specifications and standards are met.As the named responsible person in relation to our regulatory and legislative responsibilities, you’ll have a strong compliance background and hold a City &amp; Guilds/NVQ 3 in Electrical Discipline AM2 and C&amp;G IEE Wiring Regulation 18th Edition. You’ll also use data intelligently to deliver exceptional performance and a service that keeps getting better, making sure we provide safe homes for our customers. &nbsp;When we're hiring, we look for people who connect with our KOSMIHC values:<ul><li>We know our stuff</li><li>We make it happen</li><li>We care</li></ul>You can find a full description of our values <a href="https://www.rhp.org.uk/careers/vision-and-values/" target="_blank">here</a>Feel a connection? If this sounds like you, click ‘apply now’Closing date for applications is 2 DecemberThe CompanyHello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life&nbsp;opportunities. We own and manage over 11,000 homes for social rent and shared ownership,&nbsp;and plan to build more over the next 12 months.&nbsp;Our employees enjoy working for us, and we’ve been recognised as an excellent employer&nbsp;through several prestigious awards, including being named as a Top Employer for three years in&nbsp;a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace&nbsp;Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel&nbsp;Today Awards.We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment&nbsp;practices.If you want to make a difference to our customers, colleagues and beyond, we’re the place for&nbsp;you. Connected through differenceWe embrace and understand the value diversity brings – it can only make us better and&nbsp;stronger. That’s why a key part of our culture is to create an environment where everyone can be&nbsp;themselves and is treated fairly and equally. It’s important to us that you feel valued,&nbsp;appreciated, and free to be who you are. &nbsp;

Compliance Manager (Lifts & Electricals)

Housing Standards Officer or Senior Housing Standards OfficerSalary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours per week, flexible working patterns will be considered in line with service requirements.We are looking for an officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and will be responsible for the licensing of houses in multiple occupation (HMOs) as well as undertaking programmed and reactive inspections including compliance visits to rented properties and caravan sites, in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: Monday 15 December 2025 (Noon)Interviews: week commencing 12 January 2026Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.Working towards equal opportunitiesStrictly No Agencies<h4>Downloads</h4><ul><li><a href="https://www.surreyjobs.info/vacancy_documents/771562/download" target="_blank">1284 Housing Standards or Senior Housing Standards Officer Job Pack</a></li><li><a href="https://www.surreyjobs.info/vacancy_documents/771563/download" target="_blank">https://www.surreyjobs.info/vacancy_documents/771563/download</a></li></ul><h4>How to Apply</h4>Please apply online via the 'Apply online' button which will take you to the Applicant Tracking System ('ATS') where, once you have applied, you can log on to your account to view the status of your application.&nbsp;Please note, we do not accept CVs submitted without a fully completed online application form.Please contact Recruitment Services on 01784 444263 (24hr answer phone) or email <a href="mailto:recruitment@spelthorne.gov.uk" target="_blank">recruitment@spelthorne.gov.uk</a> if you are having difficulty applying online.

Housing Standards Officer or Senior Housing Standards Officer

Join our new team transforming how we handle repairs and resolve complaints!This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp &amp; Mould.As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.Please check out our website for all our current opportunities.What’s in it for you….In addition to the salary, we offer a number of benefits, including:<ul><li>High street discount schemes</li><li>Health cash plans</li><li>26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more</li><li>Flexible bank holidays – take them when it suits you</li><li>Car leasing scheme</li><li>Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.</li></ul>What you’ll be doing……Repairs Complaint Handling &amp; Customer Care<ul><li>Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.</li><li>Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.</li><li>Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.</li><li>De-escalate challenging situations calmly and professionally, ensuring residents feel valued.</li><li>Support vulnerable residents through reasonable adjustments and signposting to other services.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.</li><li>Hold teams accountable where service falls short and promote learning from outcomes.</li><li>Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.</li></ul>Technical &amp; Organisational Excellence<ul><li>Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.</li><li>Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.</li><li>Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.</li></ul>Communication &amp; Relationship Management<ul><li>Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.</li><li>Provide clear, empathetic, and solution-focused updates that build trust and confidence.</li><li>Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.</li><li>Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction. What we’re looking for:</li><li>Recognised qualification in housing construction, building maintenance, or equivalent experience.</li><li>Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).</li><li>Evidence of training in customer service, complaint handling, or conflict resolution.</li><li>Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.</li><li>Experience in social housing, property, or construction environments.</li><li>Proven ability to diagnose issues from inspection reports and photographs.</li><li>Excellent de-escalation and conflict resolution skills.</li><li>High integrity, empathy, and a commitment to putting residents first.</li><li>Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.</li><li>A proactive mindset; always looking for ways to improve processes and resident satisfaction.</li><li>A calm, professional communicator who can handle challenging situations with confidence and care.</li></ul>If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

Technical Complaints Resolution Officer

The Vacancy Resident Liaison Officer - West London (Planned Works) Company: WPS Location: Kilburn, covering Hammersmith &amp; Fulham Salary: Competitive, based on experience WPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in West London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works. Key Responsibilities Act as the main point of contact between residents and the site team Schedule appointments and clearly communicate work programmes Handle queries, concerns, and complaints with empathy and professionalism Maintain accurate records and assist with compliance documentation Ideal Candidate • Previous experience in planned works within social housing • Strong communication and organisational skills • Ability to work independently and as part of a team • Full UK driving licence (essential for travel across sites) • Familiarity with social housing environments and tenant engagement Why Join Us? <ul> <li>Be part of a growing team delivering high-quality projects</li> <li>Make a real difference in residents' lives</li> <li>Competitive salary and career development opportunities</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Job Description Lettings Officer £40,182 - £42,060 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to provide services to housing applicants and tenants. To administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation. Post holder's will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Agency Manager in line with fluctuations I work demands and priorities that may change from time to time. The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; RSL nominations; allocation of permanent and other housing vacancies; administration of the Housing Register; investigation and verification of applicants details; determination of eligibility within the Council's allocations policy. To be successful in this role you must have: A good working understanding and awareness of local housing demand and the needs of residents. Knowledge of Housing Acts in relation to Letting of Social Housing. A good understanding of Immigration guidelines in respect of eligibility for social housing. Awareness of welfare benefits and eligibility Minimum of two years' experience of working in a team within a housing Lettings service environment. Significant experience of at least one of: <ul> <li>Managing and maintaining a Housing Register</li> <li>Allocation of Housing including shortlisting and verification</li> <li>Dealing with Members enquiries &amp; Complaints in relation to Lettings matters</li> <li>Providing a Choice based Lettings Service to residents</li></ul>Ability to communicate clearly, courteously and patiently with members of the public and with colleague Able to use a range of IT systems. Able to make a positive contribution to deliver value for money. For more information regarding the role please click on the link: Please view JD here Closing date 07/12/2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Lettings Officer

Job Description About the Role Would you like to become part of our Estates team as an Estate Assistant and support us in delivering an excellent service to our residents? This is a valuable opportunity for anyone who is a customer-focused team player. We are pleased to offer a new position for an Estate Assistant to join our dedicated Estates team, serving the London area on a full-time, permanent basis. The role involves working 35 hours per week, from Monday to Friday. In this role, you will provide high-quality grounds maintenance, gardening, and cleaning services across a varied portfolio of sites. Your responsibilities will include caring for lawns, shrubs, and plants, removing refuse, and maintaining internal communal areas in accordance with agreed standards, specifications, and timelines. As the representative of Guinness onsite, you will foster positive relationships with customers, contractors, and colleagues. You will ensure access is maintained, report repairs, fly tipping, graffiti, and raise any safeguarding concerns. What We Are Looking For We are a customer-first organisation, and we believe that the manner in which we work is equally important as the outcomes we deliver. We are seeking an individual who brings both practical experience in estate maintenance and a proactive, service-oriented approach. You will be expected to demonstrate: <ul><li>Proven experience in grounds maintenance across a range of sites and garden types</li><li>Strong understanding of lawn, shrub, and plant care</li><li>A history of delivering excellent customer service</li><li>Physical capability to carry out tasks safely and effectively</li><li>Ability to work independently as well as collaboratively within a team</li><li>Knowledge of Health and Safety regulations, including COSHH and PPE</li><li>A full UK driving licence</li></ul>Desirable Qualifications Although not essential, the following qualifications would be advantageous: <ul><li>NVQ Level 2 in Horticulture or equivalent (RHS, City &amp; Guilds, HND)</li><li>PA1 and PA6 NPTC Certificates</li></ul>To apply, please review the Role Profile and submit your application along with a CV in either Word or PDF format. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office. <ul> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li> <li>Update and provide compliance &amp; repair reports to client</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul> <li>Competitive salary </li> <li>Contributory Pension scheme</li> <li>Life assurance</li> <li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li> <li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li> </ul>In addition, the role offers: <ul> <li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li> <li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li> <li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li> <li>Bike2Work scheme</li> </ul><ul> <li>Home &amp; Electronics - salary sacrifice purchase scheme</li> </ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3 rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Job Description Organisation: London Borough of Waltham Forest Salary: SO2 £40,182- £42,060 Contract Type: Permanent Working hours per week: 36 Application Deadline: 17/12/2025 Proposed Interview Date(s): TBC Reference: 1881 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service. This role offers a real opportunity to make a difference to people's lives on a daily basis. We're looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. You'll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You'll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied, no two days will be the same, so it's important that you can think on your feet. To be successful in the role attitude and behaviour is key, there will be training available for the right candidate if they don't have previous tenancy management experience. The key duties of this role include: <ul> <li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li> <li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li> <li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li> <li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li> <li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li> <li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li> </ul>We offer a great flexible benefits package, a fantastic pension, and the opportunity to work flexibly. Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: The key duties of this role include: <ul> <li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li> <li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li> <li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li> <li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li> <li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li> <li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li> </ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Experience of working with residents and members of the public face to face Able to negotiate stairs Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; Satisfactory DBS check; Suitable driver's license (Desirable) As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Sharon Allen-Cabey Tenancy Manager <a href="mailto:Sharon.Allen-Cabey@Walthamforest.gov.uk" target="_blank">Sharon.Allen-Cabey@Walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

Tenancy Officer

The Opportunity: We're looking for a Community Manager to join the Founders Forum Events team and play a key role in growing and engaging our community. This permanent role is for a mid-level individual who is eager to develop their skills in tech, events, and community management. As a Community Manager, you will work closely with our community and events teams to engage with our network of tech entrepreneurs, founders, CEOs, and investors. Your day-to-day tasks will include researching new guests for the events you manage and curating guest lists, handling event communications such as invitations, managing our database and CRM (Salesforce), managing the community inbox, and overseeing community operations like guest registration. You'll also be responsible for curating event marketing materials and reporting on guest data. The Role: <ul><li>Research and onboard new members to the Founders Forum Community, curating VIP guest lists for our premium community events </li><li>Define new community events based on data analysis and audience insights</li><li>Analyse segments of the Founders Forum database using Salesforce and PowerBI to identify growth opportunities, leveraging tools like Pitchbook, Dealroom, Sales Navigator, and other sources</li><li>Identify and pursue new routes to reach key prospects and VIPs </li><li>Compile lists of potential FF invitees and speakers from external networks and internal teams</li><li>Build and manage event registration sites, coordinate invitations, registrations, and handle event enquiries via Salesforce and Pardot</li><li>Maintain and update CRM data, ensuring it is accurate and comprehensive</li><li>Create community-facing event materials (e.g., FAQs, guest books, event app content, name badges, seating plans)</li><li>Stay informed on tech, business, and political news to flag new invites and community members</li><li>Act as a community ambassador at FF events, liaising with our VIP community in-person to optimise their event experiences </li><li>Contribute to ideas around new events, engagement opportunities, and ways to add value for the global Founders Forum network </li></ul>Requirements Requirements: <ul><li>Minimum 3 years' experience in a community, events, or other relevant role</li><li>Experience working in events, either as part of a previous role or in a dedicated events role</li><li>Experience preparing and presenting research, reports, and data-driven insights </li><li>Aptitude for data analysis and a natural curiosity </li><li>Highly proficient with MS Excel and Google Workspace </li><li>Excellent written and verbal communication skills with meticulous attention to detail</li><li>CRM experience required - Salesforce experience an asset </li><li>Event Registration platform experience (especially Swoogo) an asset </li></ul>This is the role for you if... <ul><li>You have a passion for technology and its broader context, including current affairs, politics, innovation, and entrepreneurship</li><li>You're skilled at using gen AI tools, MS Excel, and other tools to optimise processes and outcomes</li><li>You are a highly motivated self-starter with the ability to prioritise, meet tight deadlines, and adapt to last-minute changes</li><li>You can work independently and take ownership of projects by inferring information and taking initiative </li><li>You're a team player who is happy to assist colleagues with tasks as required</li></ul>Benefits Benefits: <ul><li>25 days annual leave, additional leave between Christmas and New Years Day, and option to work remotely anywhere in the world for 3 weeks/year (1 week over Easter and 2 weeks in summer)</li><li>Join an ambitious and passionate team with quarterly team activities, weekly lunches, office drinks, snacks and team trips</li><li>Access to the Founders Forum Group network of businesses and wider tech ecosystem</li><li>Mental health, wellbeing, and learning and development stipends</li><li>Private healthcare package</li><li>Pension contribution</li></ul>About Founders Forum Group: Founders Forum Group is a global community and group of businesses supporting entrepreneurs at every stage of their journeys. Its forums unite the world's most influential founders, investors, corporate and government leaders to tackle era-defining questions in iconic locations across the globe. Fuelled by the connections and ideas forged at the group's flagship events, FF Group businesses support the needs of today's founders via connections (Events), services (Founders Keepers, Founders Law, Founders Makers, Miroma Founders Network, Founders HR, Founders Comms, Founders Health INDI, 01 Founders, Founders Pledge, Grip, Global Talent Visa, Founders File, Founders Health), insights &amp; advocacy (Tech Nation Research &amp; Insights), growth programmes (Future Fifty, Upscale, Climate, Libra, Creo), access to capital (Founders Factory, firstminute capital), plus the newly launched Longevity Show. In 2021, the group sold its innovation strategy consulting firm, Founders Intelligence, to global consultancy Accenture. Since 2019, Founders Forum Group has partnered with Informa Tech to celebrate the strength and diversity of UK tech through London Tech Week. In 2023, FFG acquired Tech Nation, the UK's leading growth platform for tech scaleups. Founders Forum Group continues the previously government-funded programmes centred around early-stage and diverse founders, as well as data-driven research into the UK's tech ecosystem. Tech Nation is also proudly the official endorsing body for the UK's Global Talent Visa on behalf of the Home Office.

Community Manager

Mintago is an innovative financial wellbeing platform that helps both employers and their employees with their financial health. We are on a mission to improve how people manage their financial world. As a socially conscious technology business, we want to make a positive impact on society. We believe in changing people's financial futures through the workplace. If you're the type of person who sees a boring B2B LinkedIn post and thinks "I could make this 10x more engaging," loves building genuine connections at scale through AI &amp; automation, and gets genuinely excited about turning financial complexities into content people actually want to engage with - this role is for you! We're looking for a social storyteller who doesn't just post content - but sparks conversations. Someone who can break the B2B mould while staying true to our mission of financial empowerment. ROLE DEFINITION: You'll be the voice and bridge between Mintago and our audience - cultivating engaging content in all formats and genuine relationships across platforms while turning insights into actionable feedback for our product and marketing teams. You'll be our chief conversation starter, community whisperer, and the person who makes sure Mintago never sounds like every other fintech company. Think of yourself as part creative director, part AI &amp; algorithm guru, community therapist, and trend forecaster. This is a creative, hands-on role where you'll build brand presence, foster engagement, and help our founders establish thought leadership in the financial wellbeing space.This role is of a strategic storyteller. The ideal candidate is insanely creative, tech-savvy, has impeccable communication skills and is not afraid of being the face of the brand. What excites you: <ul><li>Turning a financial topic into a LinkedIn post that feels relevant for our audience has lots of genuine comments</li><li>Spotting the exact moment a trend peaks and riding the wave perfectly</li><li>Building authentic relationships with our audience who become genuine brand advocates</li><li>Creating content that makes people stop scrolling and share with colleagues</li><li>Turning customer pain points into conversations that actually help people</li><li>Using AI &amp; automation to reach scale beyond core channels</li><li>Creating repeatable playbooks and playing with paid budgets to boost your content</li><li>Learning and collaborating with the marketing team on cross-channel campaigns </li><li>Being on a constant test and learn cycle, by measuring your performance, gathering insights and building new hypotheses</li><li>Working with some of the best media buyers in the industry to boost your organic reach with paid tactics</li></ul>KEY RESPONSIBILITIES: 1. Social Creative &amp; Community Building <ul><li>Develop and execute community strategies across LinkedIn, Meta, and review platforms</li><li>Foster genuine two-way conversations, becoming the first to know what resonates with our audience</li><li>Transform review platforms into showcases of genuine customer love stories</li><li>Identify and nurture brand advocates, creators, and ambassadors</li><li>Monitor community discussions and turn insights into actionable feedback for internal teams</li><li>Test new channels such as Reddit, Youtube or X. </li></ul>2. Content That Breaks Rules (The Right Ones) <ul><li>Create thumb-stopping content that makes complex financial concepts feel simple, engaging and actionable for both our buyers (companies) and our users (employees)</li><li>Develop our brand voice that's smart, helpful, and refreshingly human</li><li>Support founder personal branding with content that showcases genuine expertise (not corporate fluff)</li><li>Stay ahead of digital culture while knowing exactly when we should participate vs. when to sit it out</li><li>Keep up with internet culture, tech trends, and know when to lean in or stay authentic</li><li>Spot opportunities for creative campaigns that other B2B brands wouldn't dare try</li></ul>3. Community Experiences &amp; Events <ul><li>Execute online and offline experiences (AMAs, challenges, virtual hangouts, meetups)</li><li>Organise virtual events and webinars that provide genuine value to our community</li><li>Manage review platforms (G2, Trustpilot, Capterra) and encourage positive advocacy</li><li>Build opportunities for in-person events that can translate into online and vice-versa</li></ul>4. Analytics &amp; Strategy <ul><li>Track engagement metrics and community sentiment to identify growth opportunities</li><li>Conduct market research and competitive analysis for strategic insights</li><li>Report on community feedback to inform product development and marketing strategies</li></ul>WHAT WE'RE LOOKING FOR: Essential: <ul><li>4+ years in community management or social media, preferably B2B SaaS</li><li>Deep understanding of LinkedIn and Meta platform dynamics</li><li>Excellent written communication with a tone that's human, witty, and authentic</li><li>Deep understanding of social monitoring and management platforms such as Hootsuite, Brandwatch, Buffer, BuzzSumo</li><li>Extensive experience in providing strategic reporting beyond top engagement metrics, but correlating to the entire customer journey</li><li>Creative strategic thinking with ability to develop innovative engagement initiatives</li><li>Hands-on experience with utilising AI and automation to create, edit, and scale social campaigns (AI clips, comments, video snippets, creative, copy etc,)</li><li>Comfortable in fast-paced startup environment, wearing multiple hats</li><li>Experience organising online events such as webinars, instagram live etc. </li><li>Expertise in graphic design and professional video editing tools (Figma &amp; Adobe, Capcut, Descript etc.)</li><li>Ability to learn about and expertly communicate financial solutions and understand their implications.</li></ul>The X-Factor: <ul><li>Knowledge of SEO and content marketing</li><li>Natural ability to make complex concepts accessible and engaging</li><li>B2B Campaign examples that are genuinely unique</li><li>High levels of comfort with prompt engineering and getting the best of AI to keep pace with content needs and stay productive</li><li>Experience utilising automation tools to scale your efforts (Make, Zapier, n8n etc.)</li><li>Genuine curiosity about what makes online communities tick</li><li>Experience turning community insights into business value</li><li>Understanding of internet culture with impeccable judgement on when to participate</li><li>Passion for helping people improve their financial resilience</li></ul>Benefits <ul><li>Your choice of work kit (ThinkPad or MacBook Pro).</li></ul><ul><li>Hybrid work (2 days in office)</li><li>Budget for equipment to set up your home office.</li><li>A flexible company discretionary unlimited leave policy + your birthday off.</li><li>Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.</li><li>A £300 yearly budget for your own learning and development.</li><li>Mintago matches your pension contributions up to 4%</li><li>Private medical insurance (provided by Vitality)</li><li>Life insurance (provided by MetLife)</li><li>Cash plan (provided by Medicash)</li><li>Enhanced Parental Leave that increases with tenure (1st at 9 months and 2nd level at 2 years)</li><li>Access to retail &amp; holiday package discounts</li><li>Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries and EV</li></ul>The Selection Process <ul><li>30 minute initial call with our Head of People;</li><li>30 minute functional call with our Head of Marketing;</li><li>A Creative Challenge task to be presented in our offices to 2 of our Marketing team;</li><li>A Behavioural Interview with 2 members of teams other than Marketing.</li></ul>We aim to get back to candidates within 1-2 working days of each stage being completed, and to have the selection process within 2-3 weeks since the first call, always keeping all active applicants updated. At times, we receive more applications than we can review, but we try to respond to applications within the week if possible.

Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we: <ul><li>Collaborate at every level by living our values to create the right conditions for us all to work together.</li><li>Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.</li><li>Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.</li><li>Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.</li><li>Ensure that research, quality improvement, and technology lead the way and are embedded in our services.</li><li>Take a trauma informed approach to everything we do</li></ul>We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more. The North London Way to deliver: Better Mental Health, Better Lives, Better Communities. Our trust website is: <a href="https://www.northlondonmentalhealth.nhs.uk/" target="_blank">https://www.northlondonmentalhealth.nhs.uk/</a> Job overview The post is part of an initiative to improve the quality and culture of care provided, and to enhance the therapeutic offer available, to people who are street homeless in boroughs of Barnet, Enfield and Haringey through: <ul><li>Providing a responsive service that will identify mental and physical health problems. </li><li>Working in collaboration with other services to deliver care and interventions, based on clinical need, at the right time.</li><li>Providing interventions to support people to move off the streets and to facilitate them to sustain a more settled lifestyle.</li><li>Referring patients on to the most appropriate service and to support them until accepted.</li><li> Ensuring that all service users are registered with a GP.</li><li>Undertaking health assessments, administering medication and treatments, and performing diagnostic tests.</li><li>Providing and evaluating a range of health interventions to ensure that patients health and social care needs are met.</li><li>Delivering a high standard of patient care, using advanced autonomous clinical skills, and a broad and in- depth theoretical knowledge base.</li><li>Assessing, diagnosing and treating patients conditions, initiating direct referrals as appropriate.</li><li> As a vital part of our MDT team, you will be supporting and caring for a diverse patient group.</li></ul>Key elements of our work will be: <ul><li>Early detection, support and management of long-term conditions</li><li>Annual health checks/screening programmes</li><li>Health promotion</li><li>Healthy lifestyles</li><li>Physical activities / social prescribing</li></ul>Main duties of the job <ol><li>Provide high quality care to patients with both physical and mental health difficulties</li><li>Independently manage a caseload of patients who may have long term or complex multiple physical health needs</li><li>Support the delivery of physical healthcare training in collaboration with the head of physical health team</li><li>Take charge on a regular basis and assist in the supervision and/or development of junior staff, nurses, support workers and students, as well as support the development of evidence-based practice.</li><li>Work collaboratively across disciplines, and partners to enhance the impact and sustainability of the health and wellbeing</li></ol><ul><li>See attached document for further details</li></ul>Working for our organisation Why choose to join the North London NHS Foundation Trust? We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT? • Transforming and creating a positive environment for our service users, staff and visitors. <ul><li>We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. </li><li>We promote flexible working and support staff with a range of health and wellbeing initiatives.</li><li>NHS Discounts, generous annual leave allowance and NHS pension scheme </li><li>We have excellent internal staff network support groups. </li></ul>Detailed job description and main responsibilities Qualifications Essential <ul><li>RGN qualification</li><li>Current NMC registration</li></ul>Desirable <ul><li>Prescribing qualification</li></ul>Experience <ul><li>Minimum of 12 months practice experience at Band 6</li><li>Professional development</li><li>Audit</li></ul>Please kindly refer to the entire job description and person specification by clicking on the JD/PS attachment in the advert. Person specification QUALIFICATIONS Essential criteria <ul><li>Degree or equivalent in health studies (BSc)</li><li>Relevant post registration experience, for minimum 12 months</li><li>Registered Nurse- RGN</li></ul>Desirable criteria <ul><li>Evidence of ongoing professional development</li><li>Post graduate qualification in health promotion.</li></ul>EXPERIENCE Essential criteria <ul><li>Experience of working in a multi-disciplinary team with service users with complex care plans</li><li>Experience of working with carers, families and service users in ward based/community settings.</li><li>Experience in delivery within Homeless health/ sexual health clinics, A&amp;E, service Experience of providing clinical supervision. Extensive experience working within secure / forensic care</li><li>A minimum of 12 months experience in Band 6 nursing role in acute or general physical health settings</li></ul>Desirable criteria <ul><li>Experience working within MH/Nurse prescriber</li></ul>KNOWLEDGE &amp; SKILLS Essential criteria <ul><li>Clinical skills</li><li>Excellent communication skills and extensive experience of delivery therapeutic groups/sessions</li><li>Ability to work on autonomously and meet clinical and managerial deadlines</li></ul>PERSONAL ATTRIBUTES Essential criteria <ul><li>Flexible and adaptable Ability to motivate and engage service users and colleagues</li></ul>OTHER Essential criteria <ul><li>Ongoing post-qualification development.</li></ul>Skills and Abilities Essential criteria <ul><li>Knowledge of change management and how to apply.</li><li>Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making</li><li>Experience in clinical audit / effectiveness / service evaluation</li><li>Ability to work on autonomously and meet clinical and managerial deadlines</li></ul>Desirable criteria <ul><li>Clinical and managerial leadership skills</li></ul>References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR. If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details. Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff. Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System. Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible. All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed. Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted. By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers. Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job description and person specification (PDF, 520.3KB) </li> <li> Functional Requirement (PDF, 261.8KB) </li> <li> A comprehensive guide for candidates (PDF, 875.7KB) </li> </ul>

Homeless Health Outreach Nurse: RGN

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Advance knowledge of housing legalisations/regulations and conflict resolution</li> <li>Ensure compliance with Regulator of Social Housing standards</li> <li>Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.</li> <li>Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims</li> <li>Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Housing Manager

Housing Assistant Barnet and North-East London Permanent, full time (37.5 hpw) Pay £13.85 per hour, (Salary £27,082 per annum) plus great benefits including Health cash plan! Home, a place where you belong This is a great job opportunity to join Home Groups awesome housing team in Barnet and North-East London. You'll be the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you! Typical day <ul><li>Getting to know our communities through visibility on the estates engaging with customers.</li><li>Supporting our housing managers to look after their patches, improving our local neighbourhoods.</li><li>You'll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.</li><li>You'll carry out and record the routine safety and compliance checks in our buildings and communities.</li><li>You'll also manage the admin updating records, ordering, and arranging payment for works to be done.</li></ul>You'll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK! You bring <ul><li>An appreciation that this is a role where you'll spend much of your time lone working in our local estates.</li><li>A self starter attitude, you're proactive and well organised, able to work on your initiative.</li><li>A real passion for delivering excellent customer service and a genuine desire to help your customers.</li><li>Confidence working collaboratively with colleagues in other parts of the business and external partners</li><li>An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers!</li><li>The ability to use technology to navigate our systems and update customer records</li></ul>We cannot offer sponsorship for this role. What's in it for you? <ul><li>34 days leave, pro-rated (including bank holidays and a "me day")</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join Jackie's team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>This is a hybrid role and in an average week, you'll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>You'll need a Standard DBS check done, we pay for it.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our Community Housing Assistant job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> London and South East Rented Portfolio 2

Housing Assistant

<ul><li>Information_for_Candidates</li><li>Organisational_Culture_framework</li><li>Reference_Form_11B_for_posts_requiring_DBS</li><li>Reference_Form</li><li>Specialist_Neighbourhood_Housing__Rents_____002_</li></ul>Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail <a href="mailto:PeopleandOD@guildford.gov.uk" target="_blank">PeopleandOD@guildford.gov.uk</a> quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully. We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers. Follow us on Twitter @GuildfordBC Specialist Neighbourhood Housing (Income) Would you like to work for a high performing Income management service? We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a "can do" attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management. The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team. Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of giving debt advice and/ or welfare benefit advice would be desirable. In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme. If you would like further details about this role please telephone Joanne Figg, Income Manager, on (01483) 444280 or 07970 518815. If you would like to apply for this role, please log on to <a href="http://www.guildford.gov.uk" target="_blank">www.guildford.gov.uk</a> and click Contact us, then click on Jobs. Closing date for applications: 19/12/2025 Interview and test: week commencing 05/01/2026 Salary range <ul><li>£36,699 - £42,272 per year</li></ul>

Specialist - Neighbourhood Housing (Income)

About Us Job Title: Affordable Housing Enabling Officer Salary Range: £48,873 to £59,220 per annum Permanent - Fulltime (36hours per week) Location: Wandsworth Are you interested in joining an ambitious team working to secure social and affordable homes for Richmond and Wandsworth Councils? Could you bring knowledge about housing, planning and viability together to develop opportunities to deliver more affordable homes? If you answer yes, then the post we're seeking to fill could be for you. Working with planning services, landowners, developers, registered providers and other charitable housing organisations your focus will be to increase social and affordable housing delivery through partnership working, applying housing and planning policies and your own knowledge and experience. Additionally, you will work closely with the Greater London Authority (GLA) and Ministry of Housing Communities and Local Government (MHCLG) to identify and secure grant funding for permanent and temporary accommodation. About the role You will work independently on key aspects of affordable housing delivery, including providing advice and assistance to the planning service, landowners, developers and housing providers to secure and increase affordable housing delivery. You will represent the borough, acting as a contact in negotiations with developers, landowners and other agencies, such as the Greater London Authority (GLA) at external meetings, as well as providing expert advice for enabling affordable housing on development sites in the borough as well as negotiating with key funding organisations such as the GLA and Ministry of Housing Communities and Local Government (MHCLG) to support affordable housing delivery. In addition, you will also be the key contact for external agencies and Councillors in dealing with issues pertaining to affordable housing and providers. You will have a good understanding of national, regional, and local planning policy and associated legislative requirements and funding guidance and have a good understanding of viability matters. While the role is based within the Better Service Partnership, covering both Richmond and Wandsworth Councils, it will involve mainly working on Richmond's delivery of affordable housing but with an opportunity to also work on Wandsworth schemes. You will also provide reports and briefings for senior officers and Members on affordable housing matters. We welcome applications from individuals from the public and/or private sector who have knowledge and background in planning and/or housing including knowledge of how financial viability impacts on delivery of affordable housing. Essential Qualifications, Skills and Experience <ul><li>Sound knowledge of the development of affordable housing</li><li>Understanding of economic appraisal processes in the development of affordable housing</li><li>Ability to work with external agencies and senior colleagues in other Departments in the development of affordable housing projects</li><li>Knowledge of Section 106 Legal Agreements and Nomination Agreements</li></ul>Indicative Recruitment Timeline <ul><li>Closing Date: Sunday 07th December 2025</li><li>Shortlisting: Week commencing 08th December 2025</li><li>Interview Date: To be confirmed</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Affordable Housing Enabling Officer

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. flexible-working Job overview The KHP Homeless Health team works across the Kings Health Partner in-patient and Accident Emergency Services to provide advocacy, support and quality discharge interventions for patients experiencing homelessness who are attending or admitted to any of the Kings Health Partner hospitals. The team currently operates within the Kings College, PRUH, St. Thomas and Guys Hospitals. Kings College Hospital NHS foundation Trust will be the host for this position The KHP Homeless Health team works to ensure that patients experiencing homelessness have discharges from hospital that are as safe as possible and effective in a way that prevents re-admissions and improves long term health outcomes. The team connects patients with primary care services, mental health services and addictions support, medication concordance support, screening and vaccination services. The post holder will be engaged in partnership working including primary care NHS services, GP's and practice nurses, Local Authority housing departments, Drug/alcohol and mental health services, Social Care and Voluntary Sector organisations. This post is open to individuals from nursing, social work and allied health professional backgrounds, with specialist knowledge in homeless health. They will be required to provide expert advice and education drawing from their professional skillset for other members of the team and wider hospital colleagues. Main duties of the job To work as part of a dedicated multidisciplinary team, aiming to improve housing and health outcomes for patients experiencing homelessness. To support the KHP Homeless Health Service (PRUH) in building successful relationships between key professionals and outside agencies. To implement the delivery of quality holistic assessment, planning and interventions to contribute to the physical, psychological and social wellbeing of patients. Provide tailored, specialist advice for both patients and hospital colleagues around issues associated with homelessness. To communicate effectively and efficiently whilst liaising with other members of the multi-disciplinary and wider hospital team, ensuring that patients receive seamless care within the trust. Ensure robust risk assessment and care planning processes are undertaken by the team. Supporting the trust in its compliance with completing the 'Duty to Refer' referrals to Local Authorities' as per the Housing Act 2018. Ensure that patients are valued as individuals, and their respect and dignity is maintained at all times and that the care provided respects equality and diversity. To develop and maintain effective channels of communication with the Transfer of Care Bureau and wider PRUH services Working for our organisation The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Quality Facilitate a high-quality, cost-effective specialist service through monitoring and audit and other quality initiatives agreed by the Trust. participate in key developments, policies and guidance relating to homeless health to promote the service Identify gaps in knowledge and provide teaching and training for junior staff, students and wider hospital teams to improve the quality of care delivered for patients experiencing homelessness. Work within the Trust's HR policies on all staffing matters, including sickness, capability and disciplinary issues. Participate in appraisals and the setting of objectives for junior staff in the department to enable them to achieve optimal effectiveness and to understand their contribution to the directorate. To ensure the head of service/line manager is informed when changes to circumstances may affect safe competent practice. Service Delivery and improvement Ensure that the delivery of care to all patients is in line with best practice Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. Contribute to the development of Directorate and Trust policies, procedures and clinical guidelines and ensure adherence by self and ward team. Be proactive in the risk assessment, management, clinical incident reporting and management of complaints. To record and report all incidents, accidents and complaints involving staff, patients and visitors in accordance with the Trust policies and initiate investigations as required. To participate in, and comply with, the Trust's framework for clinical governance within the department area. Administrative Monitor and maintain project information management systems Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data. Interpret policies and protocols that are consistent with Trust standards. Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme. General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At King's we are a kind, respectful team: Kind. We show compassion and understanding and bring a positive attitude to our work Respectful. We promote equality, are inclusive and honest, speaking up when needed Team. We support each other, communicate openly, and are reassuringly professional To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At King's, we want to create an environment where everyone feels valued, respected and welcomed Safeguarding The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by; <ul><li>attending mandatory training on safeguarding children and adults</li><li>familiarising themselves with the Trust's processes for reporting concerns </li><li>reporting any safeguarding child or adult concerns appropriately</li></ul>Infection Control Statement The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas. The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times. Person specification Education and Qualifications Essential criteria <ul><li>Bachelors Degree in appropriate healthcare profession or substantial and equivalent knowledge, skills and experience within the homelessness/housing sector</li><li>Evidence of on-going professional development in relevant area of speciality</li></ul>Desirable criteria <ul><li>Certificated speciality courses in mental health, substance misuse or Trauma informed care.</li><li>Membership of appropriate special interest groups within homeless health and health inclusion</li></ul>Knowledge and Experience Essential criteria <ul><li>Experience of working with people experiencing homelessness combined with tri-morbid health conditions</li><li>Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice</li><li>Knowledge of relevant legislation associated with adults at risk and homelessness</li></ul>Desirable criteria <ul><li>Understanding of the role and function of other organisations providing services to people with complex health issues and experiencing homelessness</li></ul>Skills and competencies Essential criteria <ul><li>Excellent interpersonal communication (Written, oral, presentation, facilitation), networking and negotiation skills</li><li>Excellent organisational skills and the ability the ability to meet deadlines and delegate effectively</li><li>Work flexibly and an ability to prioritise workload to ensure risk is appropriately mitigated and responsive to changing demands</li><li>Demonstrate an awareness of clinical governance and risk management and how this affects changing demands and requirements</li></ul>Desirable criteria <ul><li>Ability to deliver training and presentations to internal and external stakeholders</li></ul>IMPORTANT <ul><li>Check your email account regularly as this is how we will communicate with you</li><li>If you delete the job from any of your accounts, you may be prevented from accessing further communications</li><li>To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert</li><li>Please provide email addresses for referees where possible</li><li>Click here to see the range of benefits we offer</li><li>Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy</li><li>All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.</li><li>Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.</li></ul>King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Homeless Health Liaison Officer JD (PRUH) (PDF, 328.4KB) </li> <li> Denmark Hill Site Map (PDF, 1.2MB) </li> <li> Princess Royal (PRUH) Site map (PDF, 1.4MB) </li> <li> Visa and Sponsorship Information (PDF, 344.6KB) </li> <li> Pay bands and pay points from 1 April 2025 (PDF, 44.6KB) </li> </ul>

Homeless Health Liaison Officer

Job Description About the role Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need. The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers. What we are looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You will be able to demonstrate Essential: <ul> <li>Excellent customer service delivery, demonstrating good communication and interpersonal skills. </li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li></ul>Desirable: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>Qualifications Desirable: <ul> <li>Relevant professional qualification and/or experience.</li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TJTGP REEDTGP

Housing Officer

Lettings Officer £40,182 - £42,060 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to provide services to housing applicants and tenants. To administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation. Post holder's will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Agency Manager in line with fluctuations I work demands and priorities that may change from time to time. The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; RSL nominations; allocation of permanent and other housing vacancies; administration of the Housing Register; investigation and verification of applicants details; determination of eligibility within the Council's allocations policy. To be successful in this role you must have: A good working understanding and awareness of local housing demand and the needs of residents. Knowledge of Housing Acts in relation to Letting of Social Housing. A good understanding of Immigration guidelines in respect of eligibility for social housing. Awareness of welfare benefits and eligibility Minimum of two years' experience of working in a team within a housing Lettings service environment. Significant experience of at least one of: <ul><li>Managing and maintaining a Housing Register</li> <li>Allocation of Housing including shortlisting and verification</li> <li>Dealing with Members enquiries &amp; Complaints in relation to Lettings matters</li> <li>Providing a Choice based Lettings Service to residents</li> </ul>Ability to communicate clearly, courteously and patiently with members of the public and with colleague Able to use a range of IT systems. Able to make a positive contribution to deliver value for money. For more information regarding the role please click on the link: Please view JD here Closing date 07/12/2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Southwark Hours: Full time, 37.5 hours per week. Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Allowance: £4133.14 Inner London Weighting (paid pro rata) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 9/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Taedza Bosha | <a href="mailto:taedza.bosha@cgl.org.uk" target="_blank">taedza.bosha@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

62 Jobs in Hounslow, UK