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Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.We wish to recruit a suitably qualified, skilled, and enthusiastic individual for the following post:ASSISTANT HOUSING SERVICES OFFICEREVH Grade 6 (£33,409 - £36,523 pa, plus Car User’s Allowance £1,642 pa)The hours for this permanent post will amount to 35 hours per week workingMonday to Friday. Some homeworking and flexible working hours are available. The Association is currently trialling a 4-day week or a 9-day fortnight, more information can be provided at the interview.<ul><li>To assist the Housing Services Officers&nbsp;with the delivery of a generic housing management service with responsibility for a range of Housing Management Services within a defined area of operation and assist with other areas as required.</li><li>To contribute to achieving the targets and performance measures set for the Association, the Housing Services department and the post.</li><li>To promote resident participation and community involvement.</li><li>To contribute to establishing, operating and reviewing the Policies and Procedures of the Association that are relevant to the delivery of Housing Services, particularly Income Management, Void Management, Tenancy Management &amp; Anti-Social Behaviour, Tenancy Sustainment and Allocations.</li></ul>For further information on this post, particulars are also available for download from the Associations web site:<a href="https://www.ochilviewha.co.uk/vacancies" target="_blank">https://www.ochilviewha.co.uk/vacancies</a>If you wish to speak to someone:&nbsp; Tel. 01259 722899(No CV’s or Recruitment Agency referrals)The closing date for applications is Monday 7th October 2024 at 5.00 pmInterviews will be held either on Monday 14th October 2024 or Tuesday 15th October 2024.Ochil View is an Investor in People Gold, Healthy Working Lives Gold and a Living Wage Employer

Assistant Housing Services Officer

Disrepair Surveyor&nbsp; Location: Birmingham &amp; Surrounding Areas (B69 4PN Oldbury Office)&nbsp; Salary: £50,601 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleOur In-House Maintenance team has an opportunity for an experienced Disrepair Surveyor to join our Specialist Repairs function. This is a great opportunity for someone who has a strong understanding of building and property maintenance as well as a passion for delivering a high-quality service for tenants in our community.In this role, you will support the effective delivery of contracted and internal maintenance services focused on disrepair, with a tenant-centric approach focused on value for money.Your day-to-day responsibilities will include:<ul><li>Conduct pre- and post-inspection surveys to diagnose potential or existing areas of disrepair and ensure their effective resolution.</li><li>Produce detailed schedules of works using NHF Schedule of Rates for the prevention and remediation of repairs.</li><li>Ensure accurate and detailed record keeping, making sure that all relevant certification is provided for all works completed.</li><li>Support the disrepair complaints caseload, providing technical reports to showcase actions taken to deliver satisfactory results for Midland Heart and our tenants.</li><li>Work collaboratively with the Contract Management team and other business areas to ensure a high-quality repairs service.</li></ul>What's on offer? In addition to a competitive salary, we have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.Our ideal candidate? As well as previous surveying experience, you'll hold a recognised building surveying related qualification (RICS or CIOB). In addition, you’ll also have achieved a HHSRS qualification. You’ll also have a strong level of technical expertise a good understanding of defects falling under relevant legislation such as, but not limited to, Landlord and Tenant Act 1985, the Environmental Protection Act 1990, and the Homes (Fitness for Human Habitation) Act 2018, Social Housing Regulation Act 2023.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: 16th October 2024&nbsp; Please note, we reserve the right to close this advertisement early, should a successful applicant be appointed.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV which clearly demonstrates why you’re the ideal candidate for the job. Please upload a copy of your CV along with a Covering Letter for this role.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Disrepair Surveyor

We are looking for an administrator with a business focus, a keen eye for detail and an ability to manage a varied workload including rent account spreadsheets, regular correspondence, chasing background checks for accommodation applicants and checking that quality standards are being upheld. You will be joining our accommodation team, working closely with our Accommodation Manager to achieve set targets. You will have relevant experience and an ability to work accurately and at pace where needed, in a role with direct responsibility for young people finding and retaining a home with us. We welcome candidates from all backgrounds and look forward to your application. Hours of Work Five paid hours daily, Monday to Thursday, between 9am and 4pm (set hours to be decided by the successful candidate). Please note that this is an on site position, based in our Wood Street accommodation project, and is not currently available for remote / home working due to the nature of the work. Main Responsibilities <ul><li>To administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy.</li><li>To administer all applications for accommodation including addressing incomplete applications, obtaining references and risk information from external professionals, ensuring that all relevant information is recorded, and to schedule interviews.</li><li>To meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans and similar landlord matters.</li><li>To issue warnings relating to payments and other landlord matters in accordance with procedures.</li><li>To maintain awareness of individual clients' benefit claims, due dates and sanctions.</li><li>To share information about allocations and/or throughput with the local authority and specified others as required.</li><li>To ensure that personal information is shared with applicants, clients and third parties only in accordance with the association's data protection arrangements.</li><li>To ensure compliance through record audits, and to deal with designated matters arising from audits including correction and instruction of staff at various levels.</li><li>To accurately collect and produce data relating to a range of performance indicators.</li><li>To provide regular financial and other reports as required.</li><li>To manage bookings for the Accommodation Manager's client assessment meetings as required.</li><li>To contribute to drawing together evidence relating to quality systems.</li><li>To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain absolute confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly and monthly routine with scope for interruptions where necessary.</li><li>A business-like focus, prioritising maximising occupancy and rent collection.</li><li>Strong attention to detail and high levels of accuracy when inputting data and creating reports.</li><li>Able to be assertive and tenacious, and to use that ability on a daily basis.</li><li>Comfortable working with financial records, transactions and calculations.</li><li>Able to use Microsoft Word and Excel to a high standard.</li><li>Able to work within organisational procedures.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and / or challenging behaviours.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work to the Vision and Values of YMCA Doncaster.</li><li>Able to represent the Association positively, professionally and with credibility.</li></ul>

Housing Administrator

Leasehold Management Officer Job description We are seeking enthusiastic, customer focused individuals to join our Leasehold Management team and be part of the further development of the Council's Leasehold, Right to Buy, Shared Ownership and other asset functions. With over 600 leasehold properties and an ever increasing portfolio of shared ownership properties, this is an exciting opportunity to join our multi-disciplinary team. You will be committed to personal and professional development and this role is an opportunity to further develop your skills in providing a key supporting role within a busy housing management environment. Using your knowledge and skills, you will contirbute to developing and shaping service delivery and would suit someone with experience in these areas who enjoys challenges of a complex yet rewarding subject matter. The Main Responsibilities of this role are; <ul> <li>To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works.</li> <li>To maximise the Council's income through effective monitoring and management of leasehold service charge accounts.</li> <li>To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts.</li> <li>Management of shared ownership properties and associated lease and service charge issues.</li> <li>To administer the Right to Buy function.</li> </ul>Allocation of garage tenancies and management of rent accounts. This role is suitable as a job sharing opportunity. Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team. As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it. The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health &amp; Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning &amp; Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact Peter Holt (Housing Team Leader) at <a href="mailto:peter.holt@york.gov.uk" target="_blank">peter.holt@york.gov.uk</a> or on 01904 555881. Closing date: Monday 30 September 2024 at 12 midnight Interview date: Week commencing Monday 14 October 2024

Leasehold Management Officer

Housing Advisor Barnet - Full Time / Permanent £32,000 Housing Advisor Location: Barnet Salary: £32,000 Ingeus are currently looking for a Housing Advisor to provide participants on Restart with informed support, appropriate information and specialist advice to progress positive actions regarding their housing situation, allowing them to focus on getting back into Employment. You will offer advice, advocacy and direct intervention to participants on the Restart programme who are experiencing problems relating to their housing situation. What you'll be doing as the Housing Advisor: <ul><li>Providing confidential advice and support to participants referred to them. </li><li>Liaison with third parties, as appropriate, including Local Authorities, DWP, Job Centre Plus, landlords, Mortgage companies etc. on behalf of the participant regarding arrears, repayment and other housing related issues. </li><li>Managing a caseload and supporting each individual in adhering to agreed actions to improve their housing situation including regularly reviewing progress. </li><li>Keeping up to date with legislation, policies and procedures relating to casework and attending relevant subject based training, briefings and networking events with relevant agencies. </li><li>Organising informative workshops and briefings for participants.</li></ul>To be the Housing Advisor you will have; <ul><li>Recent experience of providing face-to-face housing advice</li><li>Knowledge of various housing issues that affect those at risk of homelessness</li><li>Experience of engagement with external organisations such as, landlords, local authorities, finance companies and other bodies </li><li>Experience of working in an outcomes / target based environment.</li></ul>The Restart Scheme is a specially designed programmed which gives participants who have been out of work for 9 plus months, intensive and tailored support to help find sustained work in their local area. As Ingeus, we've spent time listening to our employees to build our benefits package; <ul><li>25 days annual leave plus bank holidays with the opportunity to salary trade extra</li><li>EAP Support programme available 24/7 with access to 6 x counselling sessions</li><li>Private Medical Insurance</li><li>Eyecare vouchers with help to purchase new glasses</li><li>Life assurance</li><li>Online discount shopping via Perks at Work</li><li>Cycle to Work scheme</li><li>Season ticket loan</li><li>Up to two days each year dedicated to Community Giving (Volunteering)</li><li>Access to Salary Finance; financial education and advice</li><li>The opportunity to buy extra perks such as, critical Illness Cover, dental insurance</li><li>Long service awards</li></ul>If you are someone who provide participants with the best possible service , apply now. We are waiting to hear from you! Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. We're purpose-led, passionate and proud to work with customers and communities to drive social change. At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions. We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at <a href="mailto:careers@ingeus.co.uk" target="_blank">careers@ingeus.co.uk</a> Please note, should we receive suitable applications, the advert may close early. Job no: 500459 Applications close: 13 Oct 2024 Interested? If so, please submit your CV. We look forward to receiving your application.

Housing Advisor

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Infrastructure Services - Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets. New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow. Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Gordon Court in Bridport. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Housing Advisor Location: Barnet Salary: £32,000 Ingeus are currently looking for a Housing Advisor to provide participants on Restart with informed support, appropriate information and specialist advice to progress positive actions regarding their housing situation, allowing them to focus on getting back into Employment. You will offer advice, advocacy and direct intervention to participants on the Restart programme who are experiencing problems relating to their housing situation. What you'll be doing as the Housing Advisor: <ul> <li>Providing confidential advice and support to participants referred to them. </li> <li>Liaison with third parties, as appropriate, including Local Authorities, DWP, Job Centre Plus, landlords, Mortgage companies etc. on behalf of the participant regarding arrears, repayment and other housing related issues. </li> <li>Managing a caseload and supporting each individual in adhering to agreed actions to improve their housing situation including regularly reviewing progress. </li> <li>Keeping up to date with legislation, policies and procedures relating to casework and attending relevant subject based training, briefings and networking events with relevant agencies. </li> <li>Organising informative workshops and briefings for participants.</li> </ul>To be the Housing Advisor you will have; <ul> <li>Recent experience of providing face-to-face housing advice</li> <li>Knowledge of various housing issues that affect those at risk of homelessness</li> <li>Experience of engagement with external organisations such as, landlords, local authorities, finance companies and other bodies </li> <li>Experience of working in an outcomes / target based environment.</li> </ul>The Restart Scheme is a specially designed programmed which gives participants who have been out of work for 9 plus months, intensive and tailored support to help find sustained work in their local area. As Ingeus, we've spent time listening to our employees to build our benefits package; <ul> <li>25 days annual leave plus bank holidays with the opportunity to salary trade extra</li> <li>EAP Support programme available 24/7 with access to 6 x counselling sessions</li> <li>Private Medical Insurance</li> <li>Eyecare vouchers with help to purchase new glasses</li> <li>Life assurance</li> <li>Online discount shopping via Perks at Work</li> <li>Cycle to Work scheme</li> <li>Season ticket loan</li> <li>Up to two days each year dedicated to Community Giving (Volunteering)</li> <li>Access to Salary Finance; financial education and advice</li> <li>The opportunity to buy extra perks such as, critical Illness Cover, dental insurance</li> <li>Long service awards</li> </ul>If you are someone who provide participants with the best possible service , apply now. We are waiting to hear from you! Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. We're purpose-led, passionate and proud to work with customers and communities to drive social change. At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions. We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at <a href="mailto:careers@ingeus.co.uk" target="_blank">careers@ingeus.co.uk</a> Please note, should we receive suitable applications, the advert may close early.

Accommodation Assistant - Maldron Hotel Belfast International Airport We have a fantastic new vacancy for Accommodation Assistant in the excellent Maldron Hotel Belfast International Airport. Objective of the Role Reporting to the Accommodation Manager, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the Dalata standard. </li> <li>Highlight any items or areas that need maintenance.</li> <li>Be open for work in other departments.</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired but not essential.</li> <li>Customer focus.</li> <li>Attention to detail.</li> <li>Ambition to develop.</li> </ul>Closing Date: 3rd October 2024 About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.

Accommodation Assistant

Job Description About the Role We have an exciting opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in South Manchester working across Hulme, Trafford and surrounding areas. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Able to demonstrate Guinness Behaviours</li> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE</li> <li>Full clean UK driving license.</li></ul>Desirable <ul> <li>An understanding of how to use mobile working devices e.g. tablets.</li> <li>Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides</li></ul>Desirable Qualifications <ul> <li>NVQ 2 in Horticulture or of RHS/City and Guilds/HND equivalent</li> <li>PA1 and PA6 NPTC Certificates</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. What we can offer you We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: <ul> <li>Competitive pay £25,095 per annum</li> <li>35 hours per week Monday - Friday 8:00am - 4:00pm</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Health care cashback plan </li> <li>Employee Assistance Programme, plus more!</li></ul>To be considered for this role please follow the online application process by submitting your CV or get in touch to learn more. INDTGP

Estate Assistant

Job Description About the Role We have an exciting opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in Oldham, Bolton, and Blackburn. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening. You will represent Guinness on site, fostering positive working relationships with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Able to demonstrate Guinness Behaviours</li> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE</li> <li>Full clean UK driving license </li></ul>Desirable <ul> <li>An understanding of how to use mobile working devices e.g. tablets.</li> <li>Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides</li></ul>Desirable Qualifications <ul> <li>NVQ 2 in Horticulture or of RHS/City and Guilds/HND equivalent</li> <li>PA1 and PA6 NPTC Certificates</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. What we can offer you We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: <ul> <li>Competitive pay £25,095 per annum</li> <li>35 hours per week Monday - Friday 8:00am - 4:00pm</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Health care cashback plan </li> <li>Employee Assistance Programme, plus more!</li></ul>To be considered for this role please follow the online application process by submitting your CV or get in touch to learn more. INDTGP

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Beacons Court in Anstruther. Beacon Court was built by McCarthy &amp; Stone has been designed and constructed for modern retirement living. The development consists of 39 one and two-bedroom retirement apartments for the over 60s. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy We have an exciting opportunity for people to show an expression of interest for future House Manager roles in Exeter, Exmouth, Torquay, Truro, Redruth, St Austell and the surrounding areas. McCarthy Stone are building a Talent Pool to support our vibrant McCarthy Stone Retirement Living developments, where you will be the first to hear when vacancies arise in your preferred locations. Hours: Typically 25 hours/week, Monday-Friday Salary: £17,381.42, + Bonus The role: This diverse role is perfect for someone passionate about delivering exceptional customer service and creating a vibrant retirement living community as a House Manager. In this role, no two days are the same and you will be responsible for ensuring high quality property management and home owner engagement. Key responsibilities for a House Manager: <ul> <li>The day-to-day operational running of the development </li> <li>Proactive and effective relationships with internal and external customers </li> <li>Representing and championing the McCarthy Stone brand at the development </li> <li>Promoting and driving activities for our Homeowners and driving a vibrant community</li></ul>You will bring: <ul> <li>Experience working in a customer centric environment </li> <li>Experience in multi-tasking and prioritising workload </li> <li>Emotional intelligence, self-awareness, empathy, and compassion </li> <li>Ability to problem solve, with a can-do attitude and hands on approach </li> <li>Time management, organisation and prioritisation </li></ul>As part of McCarthy &amp; Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals. This includes courses such as basic first aid, safety in the workspace, Dementia Friends and many more. Benefits: <ul> <li>Life assurance</li> <li>Employee Assistant Programme</li> <li>Flexible working hours</li> <li>Annual bonus scheme</li> <li>2 Paid volunteering days per year</li> <li>Cycle to work scheme</li></ul>All House Manager applications will be reviewed as soon as they are received, Applications will be screened as they are received and you will be advised if you have been selected to interview to join our House Manager talent pool for your preferred location(s). At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy o you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Queen Elizabeth Court, Kirkby Lonsdale. Queen Elizabeth Court is a development of 36 one and two bedroom Retirement Living apartments, ideal for those looking for retirement accommodation in the North of the country. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.67 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Vacancy Name Housing Assistant Vacancy No VN4505 Employment Type Permanent Hours Per Week 18.50 Work Pattern Monday to Friday Location The Factory - Goldthorpe, S63 9PG Location Region Yorkshire and the Humber Location City Rotherham Location Postal Code S63 9PG Interview Date 04 Oct 2024 Job Details Housing Assistant The Factory - Goldthorpe, S63 9PG Closing date - 29/09/2024 Humankind has ambitious plans which include the further growth and development of our housing offer, and we currently have a fabulous opportunity for a Housing Assistant to join our hard-working, dynamic, and committed housing team. This is a part time role based in Barnsley About the role We will require you to work flexibly to suit the needs of our housing provision and tenants however the good news is you will also have a degree of flexibility of either working from home or from one of our offices. Humankind understands the importance of having a work-life balance and not missing out on those events in your life that really matter whether it's your child's sports day or school play, something you want to attend with a partner or even just having your boiler serviced, you would have the flexibility to do these things. Main duties This role will require you to carry out a range of comprehensive and pragmatic housing management activities centred around tenancy start-up, closure, and resettlement. Dealing with rent arrears, void and income management, anti-social behaviour and enhanced housing management activities that support people to sustain their tenancy. You will also ensure properties are of a high standard, undertake regular inspections and report repairs and maintenance requirements in a timely manner to ensure properties remain safe and well maintained for our tenants in line with Humankind Housing's policies, procedures, and legal requirements. About you You will bring with you a passion for providing good quality homes, excellent customer service, intensive housing management and tenancy sustainment services to people who struggle to secure and retain a home from other sources who may have a range of complex health and social care support needs. Please note this is a part time role for 18.5 Hours - working hours will be flexible between the hours of 9am-5pm Monday to Friday including hybrid working. Driving licence required due to visiting different sites Next steps will be a face to face interview Please click here to review the full job description. Who are we... Humankind is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Humankind offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Humankind Support Networks Humankind is an equal opportunities employer If you feel that you would fit with our values &amp; ethos, are passionate about supporting people, but maybe don't feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application or would like to request a paper application, please contact the Recruitment Team on 01325 731 160, alternatively you can email us at <a href="mailto:people.recruitment@humankindcharity.org.uk" target="_blank">people.recruitment@humankindcharity.org.uk</a> Salary Period Per Annum Vacancy Salary Range 23,088 26,440 DBS Requirement Basic Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 29 Sep 2024

Housing Assistant

The vacancy The Vacancy We have an exciting opportunity for a Resident Liaison Officer to join the team on a full time permanent basis. You will support our customers through their repairs journey by acting as the link between the customer and our repairs and assets departments. You will be responsible for progressing cases with key stakeholders by having an on-site presence at customers homes to provide enhanced support. You will be responsible for improving customer satisfaction and to identify customer trends. You will support our priority decant cases ensuring that their move is thoroughly risk assessed and executed. Key Responsibilities <ul> <li>Providing on site presence to customers homes to progress cases</li> <li>Providing customer support via home visits, telephone, email and letters</li> <li>Responsible for managing a complex caseload through to completion</li> <li>Managing and scheduling in appointments and dealing with complaints.</li> <li>Leading and devising action plans with stakeholders and monitoring through to resolution.</li> <li>Improving customer satisfaction by rebuilding relationships, undertaking customer surveys and improving our satisfaction rates.</li> <li>To work with contractors and contract managers to ensure that work is being delivered correctly and to specification.</li></ul>About You <ul> <li>Experience and knowledge of repairs processes and housing processes</li> <li>Excellent communications skills; oral and written. Be able to have difficult conversations and write in depth written communications</li> <li>Excellent listening skills, including displaying empathy and sympathy where applicable</li> <li>Showing tenacity, resilience and be able to work under pressure</li> <li>As this is a role that can require ad hoc visits, flexibility to undertake home visits at any time is imperative</li></ul>What we can offer you Please follow the link to read more about our great benefits and what we can offer you: <a href="https://www.sbhg.co.uk/life-at-sbhg" target="_blank">https://www.sbhg.co.uk/life-at-sbhg</a> Equality, Diversity and Inclusion We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link: <a href="https://www.sbhg.co.uk/equality-and-diversity" target="_blank">https://www.sbhg.co.uk/equality-and-diversity</a> We reserve the right to close this vacancy early if enough applications are received. Our mission We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places. We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community. Our mission is social heart, business head, local impact. Social heart: Our way of working builds and strengthens communities. Business head: Our way of working means we make a lasting return on investment. Local impact: Our way of working responds to what's needed locally. Our values Community focused Putting our community and customers first. Caring Supporting each other and building strong relationships. Accountable Taking ownership for how we behave, spend money, and deliver high performing services to each other and our customers. Innovative Keeping an open mind to new ideas and being motivated to make a positive impact. Why work for us

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. So, what are you waiting for? Join a community that cares about you! More about your role Based on site in Brighton, we are looking to recruit a Community Manager on a permanent basis. Reporting to the BTR Associate, you will be responsible for leading the onsite team and creating a positive customer experience which will extend to the residents. As well as conducting appraisals and leading team meetings, you will be responsible for ensuring that all staff are trained and that the rota is managed effectively. Developing and managing budgets is a key part of the role and you will manage the turnaround process ensuring that void days are kept to a minimum. At Places for People, we are committed to a safe workplace so a basic DBS check is required. More about you The successful candidate will have a proven track record of leading and managing teams. As well as being comfortable with IT packages such as Excel and Outlook, you will possess organisational and prioritising skills. Experience within property is highly desired. Experience &amp; Skills <ul> <li>A proven track record of leading and managing teams,</li> <li>Lettings and Marketing experience,</li> <li>FM Experience.</li> </ul>Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li> <li>Flexible working</li> <li>Up to 2% annual bonus for all employees</li> <li>An opportunity to purchase additional annual leave</li> <li>Lots of opportunity to access ongoing personal learning and development</li> <li>Access to our Company Pension scheme</li> <li>Discounts of up to 50% on activities, centre shop and cafes</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Community Manager

Company Description Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description Portico are on the lookout for a customer focused Community Manager to oversee our small team based at a unique campus offering multi-occupied office space in Canary Wharf! Equipped with private terraces and a roof garden overlooking London, this modern commercial building it's the perfect space to work, eat and socialise. This Portico team are excited to enhance the service on site with ad-hoc events and activities which aids the overall strategy for the building. The Community Manager is the beating heard of a vibrant community and most senior Portico team member on site. Their duty is to oversee our front of house operation, ensuring that excellent service is delivered across two reception spaces and other public areas. With a heavy focus on sustainability, wellness and social responsibility, the Community Manager must spearhead lots of exciting initiatives and continue to grow a thriving building community. This is a dynamic role, with many additional duties including: Building app content management; organising a busy events calendar; community/occupier liaison; organising all aspects of unique and engaging lobby activations; and aiding ad hoc building management projects. As well as overseeing the operation, the Community Manager will also have full management duties to our passionate lifestyle team, who are immersed and equally enthused to deliver excellence. Shift pattern: 40 hours per week Based onsite Mon-Fri, between 8am-6pm Salary: £42,000 per annum Qualifications The successful candidate will have proven experience of overseeing a front of house operation, and be comfortable driving change and innovating all aspects of our offering. They will be the go-to person for all building issues between the occupiers and the client. So, a friendly personality and excellent communication skills are a must. They will have previous experience of team management, as well as a knowledge of recruitment, HR, social media &amp; events, They will be comfortable in delivering monthly reports and handling all financial aspects of contract management. Additional Information What's in it for you? <ul><li>Excellent holiday allowance</li><li>Pension contributions,</li><li>Life insurance</li><li>Enhanced annual leave</li><li>Recommend a Friend Bonus Scheme</li><li>Thank you voucher scheme.</li><li>24-hour personal helpline for employees, providing counselling &amp; information services.</li><li>Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.</li><li>Our Training Academy provides excellent training and development opportunities for our people.</li></ul>Videos To Watch <a href="https://www.youtube.com/watch?v=JG1xxQmaY4Q" target="_blank">https://www.youtube.com/watch?v=JG1xxQmaY4Q</a>

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Slough External Wall Insulation (EWI), Cavity Wall Insulation (CWI), Window and Door Replacements, Door undercuts, heating upgrades, extract fan installation. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Tumbling Weir Court in Ottery. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,381.42 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &amp; Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. A day in this role looks like.... As a Housing Management Officer at Hestia, you will play a crucial role in our Domestic abuse services . Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: <ul> <li>Manage an allocated patch of properties for housing management functions.</li> <li>To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.</li> <li>Management of service users rent/charges collection, arrears avoidance control, debt management</li> <li>Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements</li> <li>Agreement sign ups and exit meetings with service users</li> <li>Management of service users DWP, Revenue and Benefits</li> <li>Working with the Rents team to ensure new service users have their rent accounts established</li> <li>Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments</li> <li>Undertaking any necessary legal action, including leading on the pre action protocol</li> <li>Providing weekly/monthly/quarterly performance reports to your line Manager</li> <li>Undertake daily/weekly/monthly building health and safety.</li> <li>Oversee and follow up on any repairs reported by staff and service users</li> <li>Ensure that any repairs are actioned within the relevant timescales, keeping service users and support staff aware of progress and maintain records.</li> <li>Working in partnership with support workers, Local Authorities and referrers</li> <li>Maintain the safety and security of the building, including leading on the completion of property risk assessments</li> </ul>Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: <ul> <li>An in-depth understanding of all aspects of housing management</li> <li>DWP, revenue and benefits legislation knowledge.</li> <li>Rent collection and arrears recovery management, plus an understanding of the pre action protocol</li> <li>An understanding of civil options available to ensure the safety of the building</li> <li>Knowledge and experience of move on options for people living in supported accommodation</li> <li>Computer literate with the ability to use electronic recording systems to accurately record data</li> <li>A strong sense of accountability</li> <li>An ability to lone and self-manage their own time</li> <li>A high standard of written and spoken English</li> <li>Numerate with the ability to analyse and present financial data to a range of audiences</li> <li>Ability to achieve objective through working in partnership with internal and external stakeholders</li> <li>Able to work sensitively with service users.</li> <li>Able to visit accommodation sites to carry out service user meetings.</li> <li>Knowledge and understanding of mental health issues, drug and alcohol dependency and young persons support.</li> </ul>Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Housing Management Officer - Housing Services - London.pdf (100.65 KB) </li></ul>

Housing Management Officer

The Vacancy Would you like to join our team and make a difference as a Home Ownership Officer? We have a fantastic opportunity for a Home Ownership Officer to join our team. You'll play a key role ensuring people matter by promoting customer satisfaction, ensuring our customers receive a quality and helpful value for money service. This is a great opportunity to gain experience and new skills, as you will have exposure to a number of different teams within Platform Housing. The Home Ownership Officer reports into a collaborative team and you will receive support and training in the role from day one. Whilst this is home-based role, you will work alongside your Home Ownership colleagues in our Birmingham Business Park office in Solihull every Tuesday. The team also meets one Thursday per month and you may be required to travel in to the office for other ad-hoc requests, however this can be discussed at interview stage. What could you be doing as Home Ownership Officer? <ul> <li>You will be responsible for managing and delivering an excellent service to our shared owners, leaseholders and freeholders.</li> <li>Effectively deal with and resolve lease management queries, ensuring arrears are managed effectively in order to limit lender repossessions and dealing with rent and service charge queries.</li> <li>Provide a front-line leasehold management service including processing legal notices and applications for subletting, re-mortgages and lease extensions. </li> <li>Make necessary referrals to sustainable tenancies teams, wellbeing fund and signpost to external support agencies such as Citizens Advice and National Debtline.</li></ul>Some things we need from you <ul> <li>You'll have a background of working within a Home Ownership or Housing Management team with a knowledge of current leasehold legislation. </li> <li>Experience of working in an income collection role for leaseholders/shared owners and freeholders would be advantageous.</li> <li>You'll have a strong customer focus. </li> <li>You will be proactive. You'll have a strong personal drive, be flexible in your approach and be able to manage your own workload. </li> <li>Confident communicator with the ability to deal with wide range of people. </li> <li>You will possess a personal drive and determination to achieve challenging high-performance targets. </li> <li>This role also requires a Basic DBS check. </li></ul>Some of our great benefits include: <ul> <li>Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave </li> <li>Family friendly policies </li> <li>Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts </li> <li>Non- contributory health &amp; wellbeing plans with cashback for dental, optical, physio and complementary therapies </li> <li>Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions) </li> <li>Learning and Development opportunities </li> <li>Salary sacrifice electric vehicle scheme </li> <li>Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers </li></ul>Interviews are scheduled to take place on Thursday 10th October via Microsoft Teams. If you'd like to find out more about this opportunity, please contact <a href="mailto:recruitment@platformhg.com" target="_blank">recruitment@platformhg.com</a> or Alana Clarke at <a href="mailto:alana.clarke@platformhg.com" target="_blank">alana.clarke@platformhg.com</a> The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Home Ownership Officer

We are currently recruiting a part time mobile Retirement Housing Officer to join us on a permanent basis. This is a varied role and will involve working with a diverse range of customers, some of which will have complex needs. You will provide cover to our 23 Retirement living schemes across the Bradford District when existing Officers aren't on site. We are looking for a friendly, customer focused individual to provide welfare checks and oversee the management of the schemes. The role is 18.5 hours per week. Wednesday afternoon, Thursday and Friday full days About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities <ul> <li>Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes</li> <li>Oversee use of communal areas, monitor building safety &amp; maintenance issues, and outside services such as window cleaners and grounds maintenance</li> <li>Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents </li> <li>Conduct welfare checks on residents</li> <li>Work with other departments and agencies to resolve any issues that arise relating to the residents and tenancies </li> </ul>Requirements <ul> <li>A caring and empathetic approach </li> <li>A calm and sensible manner in order to handle potential emergency situations </li> <li>Experience of working with a diverse range of customers </li> <li>The ability to maintain and respect confidentiality </li> <li>A commitment to equality</li> <li>Good IT skills, with a working knowledge of MS systems </li> <li>A current UK drivers licence and full time access to a car, insured for business use (essential) </li> </ul>Benefits <ul> <li>Starting salary of £13,084 per year for 18.5 hours </li> <li>West Yorkshire Pension Fund membership - Current employer contribution is 15.5%</li> <li>Equivalent to 28 days annual leave that increases with service plus bank holidays </li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership</li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Mobile Retirement Housing Officer - 18.5 hours

Job Description Salary: £32,076 - £33,945 Hours per week: 37 hours Interview date: Week commencing 23 September 2024 Housing - Empowering Housing Solutions for All in Wiltshire Join our Tenancy Management Team as a Neighbourhood Officer for an exciting opportunity to contribute to developing innovative solutions to support improvements in our service to 5400 council tenants across Wiltshire. As a Neighbourhood Officer you will manage a geographic patch of council tenancies, striving to deliver the best possible customer service to our tenants. This will involve proactive community engagement to develop our estates coupled with reactive tenancy management and on occasion enforcement action. The role requires an ability to work at all levels, from managing those who are setting out on their housing journey to representing the Council in legal proceedings. We are looking for a candidate who is looking for a varied and interesting role. Previous experience is desirable, however it is essential that you have fantastic interpersonal skills and a can-do attitude and a genuine desire to contribute. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. For more details, contact Guy Tribbeck, Housing Neighbourhood Services Manager, at <a href="mailto:guy.tribbeck@wiltshire.gov.uk" target="_blank">guy.tribbeck@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Neighbourhood Officer

UP TO £25K DOE | HYBRID WORKING | EXETER Our client, an established Legal firm, based in Exeter, are seeking an experienced Housing Administrator to join our dynamic Housing and Civil Litigation team. As the Housing Administrator, you will play a key role in ensuring smooth and efficient administrative operations, while liaising with both new and existing clients. This role offers hybrid working with regular access to the Exeter Office. Responsibilities of the Housing Administrator: <ul> <li>Provide high-quality administrative support across the team </li> <li>Manage tasks such as data entry and document preparation using Excel and web-based case management systems </li> <li>Serve as the initial point of contact for new clients and maintain communications with current clients </li> <li>Assist in coordinating team activities and ensuring deadlines are met </li></ul>Requirements of the Housing Administrator: <ul> <li>Proven experience in an administrative role, preferably in a legal or housing setting </li> <li>Ability to work independently and prioritise tasks effectively </li> <li>Proficient in Microsoft Office, particularly Excel, and experienced in using case management software </li> <li>Strong organisational and communication skill </li></ul>Benefits: <ul> <li>Competitive salary and a positive, supportive working environment </li> <li>Flexible working options including part-time and hybrid arrangements </li> <li>Comprehensive benefits package, including 33 days of annual leave (increasing with tenure), employee assistance program, eye care, and more </li> <li>Active support for career development and progression </li></ul>Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship. Recruiter: Georgia Parkhouse Ref: 10629

97 Housing / Neighbourhood management Jobs