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Head of Customer Experience&nbsp; Location: Birmingham, Bath Row, B15 1LZ&nbsp; Salary: circa £80,000 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleAre you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful complaints resolution team?If so, we’re seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you’ll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.Key responsibilities will include, but aren’t limited to:<ul><li>Leading and developing a team of complaints handlers, fostering a culture of empowerment where team members are trusted to make decisions that deliver the right outcomes for tenants.</li><li>Overseeing the investigation, response, and resolution of complaints in line with Regulator for Housing and Housing Ombudsman requirements.</li><li>Collaborating with internal and external stakeholders to proactively prevent recurring complaints and reduce avoidable contact.</li><li>Ensuring accurate, reliable and timely reporting of business performance data gathered from complaints and other feedback mechanisms, communicating this effectively across the business.</li><li>Working closely with customers and colleagues to provide internal advocacy and achieve timely resolutions.</li></ul>Our ideal candidate? You’ll be an experienced senior manager, capable of uniting your team around a common purpose: driving high service standards and championing tenant rights.You’ll have experience working with regulatory bodies or an Ombudsman in complaints management and will demonstrate resilience and focus when handling high-pressure situations. With excellent communication skills, you’ll articulate concepts clearly, earning buy-in from direct reports and influencing senior leaders across our organisation to support key initiatives. You’ll also bring a strong approach to compliance and performance management, ensuring we continuously improve how we handle complaints and meet regulatory standards.We operate a Smart Working model whereby our colleagues work both on-site and remotely, depending on where their service is best delivered on any given day. Fulfilling this high-profile role, you should expect to work onsite 4 days per week, but we are also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.Who are Midland Heart? We’re one team working together for our tenants. We’re a large, ambitious housing organisation that provides affordable homes and values people from all walks of life. At Midland Heart, we foster a supportive and rewarding environment where great people thrive, and where you can make a real impact. If you’re up for the challenge of leading our complaints process and improving the customer experience, we’d love to hear from you.Interested?&nbsp;Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV&nbsp;and cover letter (maximum two pages), outlining how you meet the requirements of this role and showcasing your career achievements.Applications close at midnight on Sunday 20th October 2024.&nbsp;We’re proud to be a Disability Confident Employer. Please feel free to contact us if you need any adjustments to help you succeed in this role.

Head of Customer Experience

Environmental Health Officer/Senior EHO &amp; EH Regulatory Officer/Senior EHROEnvironmental Health Regulatory Officer/Senior EHRO (Residential)/Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a.&nbsp;(dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible) or part-time (variable) hoursWe are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 31 May 2024 (noon)Interviews:&nbsp;week commencing&nbsp;10 June 2024To apply please use the link below.All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Officer/Senior EHO & EH Regulatory Officer/Senior EHRO

Job Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Construction Project ManagerLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dublin city centreContract: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time/ PermanentHours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 37 hours per weekReporting to: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Development ManagerSalary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Competitive DOE&nbsp;About Us:Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 35,000 residents.&nbsp;Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.Our People and Culture:Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;24 days annual leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attractive salaries commensurate with experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme, bike-to-work scheme and a wellness allowance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career development opportunities and a study aids scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Access to an Employee Assistance Program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible working and an excellent work-life balance packageTuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations.&nbsp;We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country.&nbsp;By tracking Tuath’s ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.JOB SUMMARY:The Project Manager will work with design teams and contractors to project manage the schemes in the pipeline, overseeing the contract administration, secure project funding and ensuring tight cost controls are adhered to, monitor project risks and report progress to the line manager and all stakeholders.&nbsp;The Project Manager will work on new build opportunities, Design and Build and Modern Methods of Construction projects. They will assist in the appraisal of new opportunities to increase housing supply and work closely with the Local Authorities and the Department of Housing, Local Government &amp; Heritage (DHLGH) to deliver new social housing, Cost Rental and Affordable Housing and ensure that each potential project is financially viable and offers value for money. They will assist the Development Manager and Director of Development on procurement and tendering processing, line manage junior staff, assist with the training of new team members and co- ordinate information between departments for KPIs etc. The Project Manager will work with the Development Manager to populate new procedures and policies and maintain same.KEY RESPONSIBILITIES<ul><li>Manage a number of projects from initiation to completion. Provide up to date programmes, cash-flows and risk registers for the projects under your remit, ensure that projects are delivered on time and within budget.</li><li>Assist in all aspects of control and supervision of projects within the development process, including the commissioning of the design, financial submissions for Board and DHLGH, preparing reports on tenders received, preparation of contract documentation, ensuring projects meet the defined timescale and format, as required by the Director.</li><li>Review design proposals for new developments, make sure they are economical, meet the project briefs, Tuath’s specifications and scope of services documents.</li><li>Conduct performance review of Professional Consultants and Contractors.</li><li>Maintain a good knowledge of Government Public Works Capital Contracts and procedures.</li><li>Continuously reviewing the construction delivery programme, mapping progress, key tasks, critical paths and delays.</li><li>Ensure internal audit requirements are addressed with direct reports as required.</li><li>Act as line manager if Development Manager is off.</li><li>Ensure tendering procedures are carried out fully in accordance with the EU Procurement, H&amp;S Legislation and other relevant regulations. Assist in the analysis of all tenders received. Prepare tender reports for approval and ratification by the Board in accordance with Tuath’s procedures</li><li>Operate, maintain and review (under supervision) Development Department procedures and systems in line with quality management systems and external agency auditing requirements. Review annually against the Regulators requirements &amp; Department KPIs. From time to time inspect work of staff to ensure compliance with department procedures and systems.</li><li>Attend and Present at Public meetings as and when required. (These meetings may be held outside normal office hours). Give presentations to Councils, Voluntary Partners, Health Boards etc. as and when required</li><li>Liaise with and advise site based Clerk of Works when required.</li><li>Lead on Dispute Resolution’s on projects, working with the Development Manager, Director and Solicitors. Assist the Development Manager and Development Co-ordinator with collating dispute resolution files etc.</li></ul>FINANCIAL MONITORING &amp; CONTROL<ul><li>Ensure the development programme is delivered on time and within budget and achieves good value for money.</li><li>Monitor the financials of each project including submitting to the Director for approval all certificates and invoices presented to the Association for payment. Maintain the Payment Tracker for each project and report on same to the Development Manager.</li><li>Submit funding applications to Local Authorities and the DHLGH, HFA, SEAI etc ensuring they meet defined criteria and timescales. Develop cases for cost and time overruns as required.</li></ul>Working for Tuath Housing:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attractive salary commensurate with experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;24 days annual leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Service leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Organisational performance bonus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generous pension scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sick leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Wellness allowance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bike-to-work scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career break·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career development program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee assistance program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Linkedin Learning licence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Green Team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sports &amp; Social Club·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work-life balance packagePlease do not submit your application as a Google Doc as it cannot be submitted properly and will not be reviewed. PDF / Word format preferredApply Here:<a href="https://api.occupop.com/shared/job/construction-project-manager-dc952c/CIH" target="_blank">https://api.occupop.com/shared/job/construction-project-manager-dc952c/…</a>This job description is not restrictive and will be subject to periodic review. Tuath reserves the right to enhance these criteria, in line with the employee specification, to facilitate short-listing.

Construction Project Manager

Job Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New Business &amp; Property Development ManagerLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Dublin city centreContract: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time/ PermanentHours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;37 hours per weekReporting to: &nbsp;&nbsp;Head of New Business &amp; DeliverySalary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Competitive DOE&nbsp;About Us:Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 35,000 residents.&nbsp;Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.Our People and Culture:Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;24 days annual leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attractive salaries commensurate with experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pension scheme, bike-to-work scheme and a wellness allowance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career development opportunities and a study aids scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Access to an Employee Assistance Program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible working and an excellent work-life balance packageTuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations.&nbsp;We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country.&nbsp;By tracking Tuath’s ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.Position Summary:The Development Manager assists the Head of New Business &amp; Delivery in overseeing the expansion of Tuath via new development opportunities to increase Tuath’s housing supply. They formulate Tuath’s development programme, establish strong relationships with external stakeholders and ensure that new business opportunities are financially viable.Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Suitable candidates will have a relevant third level qualification in Real estate, Property&nbsp;Management or other related discipline.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Development/ Project Management experience necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;MS Office·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Own vehicle and full clean driving license requiredYou will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify, promote and secure a range of new acquisition, management &amp; development opportunities in line with the Association’s development strategy.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Establish and maintain strong relationships with both internal &amp; external stakeholders to further the expansion of the Association via new business opportunities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operate with good commercial and financial acumen and be both creative and responsive in the delivery of new business.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Negotiate, liaise and communicate effectively with all potential clients. Consult with local residents, tenants and councillors with regard to new schemes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the Head of New Business &amp; Delivery to deliver affordable/cost rental housing provision.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the New Business team to ensure delivery of all projects in a timely and efficient manner, meet both personal and team set targets and aim to exceed all relevant KPIs.Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 5 years’ experience within the property sector.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of development, construction, negotiation, and legal conveyance process.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience of managing staff.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage a development programme and prioritise to optimise performance of a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication, interpersonal and relationship-building skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work effectively as part of a team and independently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good organisational and time-management skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To participate on forums/working groups/committees as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Promote a culture which is supportive of excellent service delivery and meets Tuath&nbsp;Housing’s vision, mission, and values.Working for Tuath Housing:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attractive salary commensurate with experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;24 days annual leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Service leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Organisational performance bonus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generous pension scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sick leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Wellness allowance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hybrid working·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bike-to-work scheme·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career break·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career development program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee assistance program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Linkedin Learning licence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sports &amp; Social Club·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work-life balance packagePlease do not submit your application as a Google Doc as it cannot be submitted properly and will not be reviewed. PDF / Word format preferred.&nbsp;Tuath Housing reserves the right to enhance the criteria, in line with the employee specification, to facilitate shortlisting.

New Business & Property Development Manager

Senior Private Sector Housing Officer37 Hours per week, Permanent£42,403 - £46,464 per annumIt’s an exciting time to join the Housing team at Wychavon and Malvern Hills District Councils!&nbsp;In this newly created post, you will lead our Private Sector Housing team in delivering an effective and customer focused service with the aim of achieving safe, warm and decent private sector housing stock across the two districts.The role is varied and no day will be the same - you will provide expertise in the Private Sector Housing function, including interpreting and advising on legislation, leading on relevant service projects and effective partnership working. You will be responsible for developing the council’s long term strategic vision and approach for private sector housing - to drive up standards and energy efficiency of homes, ensuring a proactive approach to identifying and licencing houses in multiple occupation and caravan/camping sites and bringing empty homes back into use.&nbsp;You will also have a key role in the performance and financial management of the Councils home improvement agency contract and the delivery of disabled facilities grants.&nbsp;To be successful, we are looking for a dynamic and organised individual with experience and knowledge across all aspects of the Private Sector Housing function, including formal&nbsp;and informal housing enforcement, houses in multiple occupation, disabled facilities grants, caravan/camping licences, empty homes and improving energy efficiency of homes. Applicants must hold a degree or master’s degree within Environmental Health.&nbsp;The role also involves leading, empowering, coaching and motivating the team along with providing day to day supervision, guidance and support. Having effective leadership skills with a friendly and professional approach is therefore essential.&nbsp;This is a great opportunity to make a real difference within our communities in a supportive and ambitious environment.&nbsp;About you&nbsp;The successful candidate will have:<ul><li>A degree or master’s degree in Environmental Health.</li><li>At least 3 years experience working in a housing or environmental health environment or similar field&nbsp;</li><li>Knowledge and understanding of legislation affecting this area of work e.g. Housing Act 2004&nbsp;</li><li>Experience of maintaining a strong customer focussed environment&nbsp;</li><li>Experience of working with multi-agency partnerships&nbsp;</li><li>Experience of presenting information to a wide range of audiences</li><li>Excellent communication skills with an ability to deal with people in difficult situations and to handle confrontation tactfully&nbsp;</li><li>Highly developed I.T. skills and experience of implementation of new I.T. systems.</li><li>Outstanding customer care and a commitment to supporting performance improvement.</li><li>Able to lead a team and can demonstrate previous experience in managing and motivating staff</li></ul>You will also need to be able to travel throughout the districts so flexibility, a full driving licence and use of a car is essential.We recognise not every candidate will meet every single desired criteria so if your experience looks a little different from what we’ve identified but you think you can bring value to the role, we’d love to learn more about you.What we can offer&nbsp;Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. &nbsp;So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.To discuss the post or for further information, please call Rachael Tooth on 07773 642 862.&nbsp;Closing date: Sunday 13 October 2024&nbsp;Interview date: Monday 21 October 2024&nbsp;Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.Attached documents <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=84d2f04341146a5c" target="_blank">Employee Benefits</a> <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=978f34274a4e2cc2" target="_blank">Job Description</a>

Senior Private Sector Housing Officer

County Hall, Newport, Isle of WightGrade 13, £46,772 to £50,251 per annumContact: Dawn Lang at 01983 821000 ext. 6187.Vacancy Reference: 2024_1018Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island?We are looking for an enthusiastic and dedicated Housing Needs and Support Manager to join our caring, dynamic, and knowledgeable housing team.This is an excellent opportunity for an experienced Manager to join us toeffectively deliver our front-line service housing needs and homelessness service. You will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers.You will be required to work under pressure managing a team responsible for offering essential front-line services, offering practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements.The successful candidate will:Have extensive understanding of housing and homelessness legislation.&nbsp;Have excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness.Required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council’s strategic housing and homelessness objectives are achieved.&nbsp;If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you!&nbsp;For further information or an informal discussion, please contact Dawn Lang at 01983 821000 ext. 6187. PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document. Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>. Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria)&nbsp;The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>.&nbsp;The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.&nbsp;The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email <a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. Closing Date: 29th October 2024

Housing Needs and Support Manager

County Hall, Newport and agile (Working from home)Grade 8, £28,594.00 to £31,364.00 per annumContact: Jem Seaward at 01983 821000 ext. 6929.Vacancy Reference: 2024_1017Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island? We are looking for an enthusiastic and dedicated Homeless Reduction Officer to join our caring, dynamic, and knowledgeable housing team. This role is integral to ensuring the council meets its duties under the Homelessness Reduction Act 2017 (HRA) and you will preferably have proven experience and knowledge of welfare rights and associated legislation. You will be expected to be able to make evidenced and informed statutory homeless determinations under the HRA and understand the duties that this entails. Integral to this will be the ability to offer advice, guidance, support, and advocacy on all aspects of housing needs.&nbsp;The successful candidate will:Have proven experience of working in a housing advice or homeless environment or be able to demonstrate that you have transferable skills, knowledge, and passion for the role.Able to manage a caseload and will be committed to understanding the multiple complexities that can have an impact on homelessness.Have excellent communication, assessment and relationship building skills.&nbsp;The ability to work closely with colleagues and other services building upon existing relationships with wider partners.If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you! For further information or an informal discussion, please contact Jem Seaward&nbsp;at 01983 821000 ext. 6929.&nbsp;PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>.Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria) The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>. The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.<a>If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email </a><a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. &nbsp;Closing Date: 29th October 2024

Homelessness Reduction Officer

<h4>Housing Programme and New Business Manager</h4>Dover Area25/10/2024<a href="https://ce0551li.webitrent.com/ce0551li_webrecruitment/wrd/run/ETREC148GF.open?REQUEST=RET&amp;PROFILE=VACANCY_ID.TVACANCY=990541AGPH&amp;VACANCY_ID=990541AGPH&amp;ACTION_ID=WEB_REC&amp;USESSION=094AC482EBB64585904D2D8B02ACAC98&amp;WVID=8252561Uob&amp;LANG=USA" target="_blank">Housing Programme and New Business Manager Apply online</a><h5>Job details</h5>SalaryStarting from £48,479 per annum (DDC Grade F)Contractual hours37BasisFull timeContract TypePermanentJob category/typeHousing Services, ManagementDate posted31/07/2024Job referenceDDC0658Attachments<a href="https://ce0551li.webitrent.com/ce0551li_webrecruitment/deploy/x?PATH=/u01/trent/ce0551li/db/tmp/deploy/636913AGPH&amp;FILE=Housing%20Programme%20and%20New%20Business%20Manager%20JD.pdf&amp;AUTH=71079802" target="_blank">attachmentHousing Programme and New Business Manager JD.pdf</a><h5>Advert details</h5>Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes, a career with Dover District Council offers you the opportunity to excel.&nbsp; &nbsp;As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.&nbsp;The Role &amp; Responsibilities: We are looking for an experienced Project Manager, to support the development and delivery of affordable housing for the Council, and to be responsible for the progression and monitoring of the overall development programme.&nbsp; This role would be ideal for someone experienced in identifying, proactively seeking out, and assessing new affordable housing opportunities. If you are a conscientious, enthusiastic person, with a passion for affordable housing, together with excellent organisational and project management skills, we want to hear from you!&nbsp;This is a key role which will support the council in its ambition to deliver the largest number of new Council Homes in a generation and is a dynamic and exciting time to join this dedicated and growing team.&nbsp;Who We Are Looking For&nbsp;<ul><li>An experienced project manager with experience of project managing the delivery of affordable housing projects, particularly in the pre-contract phase, from project identification to start on site.</li><li>Excellent organisational and time management skills. Experience of undertaking programme management of housing development programmes, with a keen eye for accuracy and detailed record keeping.</li><li>Staff management experience</li><li>Experience of working within Local Authority or Registered Provider regulatory frameworks and working with external funders, such as Homes England.</li><li>Confidence to act as the main point of contact for new development opportunities, including liaising with developers, landowners and agents, carrying out initial assessments and financial viability appraisals.</li><li>GCSE English and Maths grade C or above.</li><li>Qualified to degree level or equivalent</li><li>Relevant Professional Qualification (desirable)</li><li>A full, clean, valid UK driving license</li></ul>&nbsp;What Can We Offer?&nbsp;Dover District Council is a great place to work, with a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:&nbsp;<ul><li>Benenden Healthcare Membership and Employee Assistance Program</li><li>Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.</li><li>Generous annual leave provision</li><li>Discount scheme including reduced membership rates at the local leisure centres.</li><li>On-site parking</li><li>Generous Salary Sacrifice Car Scheme</li><li>Flexible working hours</li></ul>&nbsp;Relocation assistance will be considered for the right candidate.What Next?&nbsp;If you would like a further discussion about the post then please contact Rachel Collins, Head of Housing, on <a href="mailto:Rachel.Collins@dover.gov.uk" target="_blank">Rachel.Collins@dover.gov.uk&nbsp;</a>No agencies, please.&nbsp;

Housing Programme and New Business Manager

Salary -&nbsp;£48,474 - £51,515 per annum (pay award pending)Contractual hour –&nbsp;37 Basis -&nbsp;Full Time Region -&nbsp;East MidlandsWe have an exciting opportunity for a Tenancy Services Manager to join our Housing Management Department.Reporting to the Assistant Director, the Tenancy Services Manager will have direct responsibility for the delivery and development of high-quality housing tenancy services (as Landlord) including Tenancy/Estate Management, Anti-Social Behaviour and Specialist Housing Support. They will also lead on&nbsp;improving services to deliver the best outcomes for residents.We are looking for someone with experience in the social housing sector with a track record of leading frontline services. You will need to know how to create positive and effective relationships with our tenants through a sound understanding of tenancy management legislation and the Regulator of Social Housing’s consumer standards.&nbsp;To do this you will need to be a strong communicator, both internally and externally. You will be able to provide clear direction to your team and work with other departments and agencies to ensure our tenants are able live in safe and good quality homes.The role enjoys a generous level of annual leave, agile working, and a Local Authority PensionTo apply please submit a CV and a supporting statement (maximum 3 pages) with your application form.&nbsp;For an informal conversation about the role please contact Nicky Moss, Assistant Director – Housing Management on 01623 608877.To apply, please visit:&nbsp;<a href="http://www.ashfield.gov.uk/" target="_blank">www.ashfield.gov.uk</a>Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.Closing date: 21 October 2024 Interview date 31 October 2024Ashfield District Council is an Equal Opportunities employer&nbsp;and welcomes applications from all sections of the Community.

Tenancy Services Manager

Disrepair Surveyor&nbsp; Location: Birmingham &amp; Surrounding Areas (B69 4PN Oldbury Office)&nbsp; Salary: £50,601 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleOur In-House Maintenance team has an opportunity for an experienced Disrepair Surveyor to join our Specialist Repairs function. This is a great opportunity for someone who has a strong understanding of building and property maintenance as well as a passion for delivering a high-quality service for tenants in our community.In this role, you will support the effective delivery of contracted and internal maintenance services focused on disrepair, with a tenant-centric approach focused on value for money.Your day-to-day responsibilities will include:<ul><li>Conduct pre- and post-inspection surveys to diagnose potential or existing areas of disrepair and ensure their effective resolution.</li><li>Produce detailed schedules of works using NHF Schedule of Rates for the prevention and remediation of repairs.</li><li>Ensure accurate and detailed record keeping, making sure that all relevant certification is provided for all works completed.</li><li>Support the disrepair complaints caseload, providing technical reports to showcase actions taken to deliver satisfactory results for Midland Heart and our tenants.</li><li>Work collaboratively with the Contract Management team and other business areas to ensure a high-quality repairs service.</li></ul>What's on offer? In addition to a competitive salary, we have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.Our ideal candidate? As well as previous surveying experience, you'll hold a recognised building surveying related qualification (RICS or CIOB). In addition, you’ll also have achieved a HHSRS qualification. You’ll also have a strong level of technical expertise a good understanding of defects falling under relevant legislation such as, but not limited to, Landlord and Tenant Act 1985, the Environmental Protection Act 1990, and the Homes (Fitness for Human Habitation) Act 2018, Social Housing Regulation Act 2023.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: 16th October 2024&nbsp; Please note, we reserve the right to close this advertisement early, should a successful applicant be appointed.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV which clearly demonstrates why you’re the ideal candidate for the job. Please upload a copy of your CV along with a Covering Letter for this role.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Disrepair Surveyor

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The purpose of the Community and Stakeholder Relationships Manager (CSRM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders at Cambridge Research Park (CRP) and Vision Park (VP). Find your next move at JLL and build a fulfilling career At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise. We are recruiting a Community and Stakeholder Relationships Manager to join our team across a Life Science portfolio and predominantly based at two Science Parks in Cambridge. The individual will be the driving force in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders. This is an exciting and unique opportunity to work with a key player in the UK commercial property market, at the heart of the UK's science, technology and innovation cluster of Cambridge, as part of the strategically important Life Sciences sector. About Life Sciences Employing over 280,000 people and making £94 billion for the UK economy in 2021, Life Sciences ins one of the UK's most successful sectors. As described in the UK governments Life Sciences Vision (2021), the human life sciences sector is among the most valuable and strategically important in the UK economy, and critical to the country's health, wealth and resilience. Named as one of the top 25 clusters in the world, the 'Golden Triangle' is a term used to describe the science, technology and innovation cluster in the southeast of England and is made up of Oxford, Cambridge and London. It is home to a rich network of renowned research centres, healthcare providers and medical charities in a compact region which is also home to 4 of the 10 best universities in the world for healthcare: University of Oxford, University of Cambridge, Imperial College London and University College London. It also has 5 out of 7 of the UK's academic health science centres and is home to the leading medical research institutes including the Wellcome Trust, the Medical Research Council, Cancer Research UK and the national Cell Therapy Catapult, focusing on stem cell research and industrialisation. The potential the Life Science industry has is incredible. Life sciences as a sector encompasses various building types, including, lab, office, manufacturing facilities and distribution centres. About Royal London Asset Management Royal London Asset Management is a key player in the UK commercial property market, operating across 6 key sectors: offices, retail, industrial and logistics, residential, healthcare and alternatives. They recognise the demand for best in class science and innovation space, particularly in the Golden Triangle and the need for this space in supporting the UK's economic growth. In a testament to this strategic vision, Royal London Asset Management has established 1.5m sq ft of holdings to meet these needs over the past 10 years, positioning Life Sciences as a core investment sector for their funds. About Cambridge Research Park (CRP) and Vision Park (VP) CRP and VP are owned and managed by Royal London Asset Management (RLAM). RLAM is a leading global active asset manager that puts clients at the heart of what they do. Their ownership throughout Cambridge spans across CRP and VP totalling 675,151 sq ft of assets on 125 acres, making them an expert in the local market. CRP is a 112 acre park situated on the A10 just a few miles north of Cambridge city centre. It is home to over 20 businesses within 235,000 sq ft across 16 buildings. This exciting, self-contained community is positioned around lakes and leafy avenues, providing an unrivalled environment for business. Royal London Asset Management has secured planning consent to deliver additional science-led development at the site establishing CRP as a leading science cluster in the Cambridge area. Part of this investment includes an enhancement of the public realm as well as the amenities at the park. Located near to CRP, VP is a well-established research park situated in beautiful landscaped grounds with a lakeside café. Home to life-science, technology and professional based businesses. Both parks benefit from attractive landscaped grounds with an abundance of grassed areas and outdoor seating for employees to truly embrace the work-life balance. The outside space and amenities provide a vibrant, social, campus-like feel to both parks. Objective of Role The purpose of the Community and Stakeholder Relationships Manager (CSRM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders at Cambridge Research Park (CRP) and Vision Park (VP). The aim is to achieve greater occupier satisfaction and establish CRP and VP as the top Life Science, Tech and Innovation workplace within the Golden Triangle. The role will manage and promote exceptional amenity and wellness initiatives for the Park's occupiers. The role will also include involvement in daily operational matters within the buildings, which will further support improved occupier satisfaction. Team Structure The CSRM will report directly into the General Manager (GM) and is expected to develop a close working relationship with the JLL Property Manager, and the Client's (RLAM) Asset Managers, taking guidance as appropriate. The CSRM will also work closely with the Customer Experience (CX) team within Bewonder*. You will promote CRP culture through your behaviours and actions. Working with the General Manager, you will act as custodian of the Brand Values, Asset Vision and Cultural Pillars, ensuring all other team members (JLL and service partners) understand, embody and promote them in everything that they do. Measures of Success <ul><li>Customer Satisfaction</li><li>Occupier engagement and delivery of events programme</li><li>Stakeholder satisfaction and development on new relationships</li><li>Support and delivery of the strategy and KPIs associated with this</li></ul>Main Duties and Responsibilities <ul><li>Working with Property Manager and RLAM Asset Manager, act as the lead contact and co-ordinator for, communication and events, working closely with the CX team (Bewonder*) and the onsite and external Food &amp; Beverage (F&amp;B) teams</li><li>Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events. Meetings are to be captured and shared with RLAM AM and Property Manager</li><li>Working closely with the CX team (Bewonder*) and the AM to create and oversee an engaging and vibrant community/place making strategy targeted at connecting the customers within CRP. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses and wellbeing programmes for occupiers</li><li>Work closely with the CX team (Bewonder*) and support occupier customer feedback programs and surveys as appropriate and use the feedback to inform strategy</li><li>Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including and associated apps. This may include daily content management</li><li>Supporting JLL and client initiatives and projects at site level to ensure site and Company success</li><li>Maintain confidentiality of all appropriate communications and documentation</li></ul>Knowledge, Skills and Experience <ul><li>Strong interpersonal skills</li><li>Strong verbal and written communication skills</li><li>Exceptional organisational and multi-tasking skills</li><li>Intermediate to Advance Microsoft Office skills</li><li>CRM experience</li><li>Ideally an interest in Life Science, Tech and Innovation</li><li>Knowledge of local Cambridge stakeholders - links to the university</li><li>Workplace app would be advantageous</li><li>Understanding of well-being programmes</li><li>Experience of small to medium scale event management</li><li>A passion for customer experience</li><li>Project management experience</li><li>Innovative thinking - be different and bold in approach</li><li>Be ambitious and commercially minded</li></ul>Client: Royal London Asset Management Job Profile: Facilities Management - TBC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Location: On-site -Cambridgeshire, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email <a href="mailto:EMEATA@jll.com" target="_blank">EMEATA@jll.com</a> or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Community Manager

Job Description <ul> <li>Suffolk County Council - Endeavour House, Ipswich IP1 2BX - Hybrid </li> <li>£26,421 per annum (pro rata for part time)</li> <li>37 hours per week - Flexible working options available </li> <li>Fixed term or Secondment (up to 18 months)</li></ul>We are seeking a dynamic and empathetic Housing Advisor to join our Children's and Young People Services team. As part of the Housing Development team, you will provide expert guidance to professionals working with young people facing homelessness or at risk of becoming homeless. Your role and responsibilities You will: <ul> <li>provide housing advice and assistance to professionals/caseworkers in line with current legislation and the organisation's policy, providing a professional, sensitive and confidential service</li> <li>ensure proactive steps are taken to comply with the Homelessness Reduction Act 2017</li> <li>be aware of local housing authorities obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance</li> <li>support the professional/caseworker who is working with young people who are in need of housing and assist where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available</li> <li>advise/provide the young person with a personalised housing plan in conjunction with the local housing team if they are threatened with homelessness or become homeless.</li></ul>You will need <ul> <li>awareness of the 1996 Housing Act and the 2017 Homelessness Reduction Act and its implementation</li> <li>awareness of the 1989 Children's Act as amended by 200 Children Leaving Care Act</li> <li>knowledge of areas related to homelessness prevention such as employment and relationship issues</li> <li>previous experience in providing housing advice and using homelessness legislation.</li></ul>You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. Empowering Everyone We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report For more information Please contact Julia Vernon for a casual conversation. You can reach them by calling 07894 231586 or emailing: <a href="mailto:julia.vernon@suffolk.gov.uk" target="_blank">julia.vernon@suffolk.gov.uk</a> If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click 'Apply Now' to start your online application. Step 3 - Upload asupporting statement indicating how you meet each of the criteria in the 'Person Profile' section of theJPP. <ul> <li>You should use the Supporting Statement template.</li> <li>Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.</li></ul>Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or: <a href="mailto:recruitment@suffolk.gov.uk" target="_blank">recruitment@suffolk.gov.uk</a> Closing date: 11.30pm, 21 October 2024. Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid About Us As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you'll enjoy: <ul> <li>up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days</li> <li>membership of a competitive Local Government Pension Scheme (LGPS)</li> <li>travel, lifestyle, health and wellbeing benefits</li> <li>performance-related annual pay progression, in addition to an annual cost-of-living pay increase</li> <li>training and encouragement to expand your knowledge</li> <li>a variety of career development opportunities across our organisation</li> <li>diverse and active staff networks</li> <li>flexible working options, with the right to request flexible working from your first day</li></ul>Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Housing Advisor

Contract Terms Contract Type: Full -Time, Permanent Salary: PO3 £42,840 - £46,041 per annum Interview: w/c 28th October 2024 Closing Date: Sunday 13th October 2024 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role Senior Practitioners will be working on highly complex activities and expected to hold a caseload, to supervise the casework of Housing Needs Officers, and to line-manage administrative staff. As a Senior Practitioner you will support the Housing Needs Team Managers in delivering a high quality homeless prevention and assessment service, ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. About you The successful candidate will need a detailed knowledge of housing legislation specifically Part 7 of the Housing Act (1996). You should also possess a good working knowledge of Welfare Benefits, particularly Housing Benefits, and how these apply to typical client groups. You should be a customer-focused individual that strives to achieve outstanding customer service and delivery standards for residents who are seeking help with their housing needs. You should be a highly motivated individual that can effectively manage a caseload as well as other's caseloads through case supervisions. You must possess strong organisational skills, communication skills, and the ability to manage a varied workload in a front line fast-paced environment. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Senior Housing Needs Practitioner

At Peabody, we believe in creating a safe, caring, and connected community where everyone has the support they need to live independently, with dignity and respect. As a Scheme Manager, you will have the opportunity to live out our values: Be Kind, Do the Right Thing, Celebrate Diversity, Love New Ideas, Keep Our Promises, and Pull Together in a meaningful way. This role will place you at the heart of an older people's housing scheme, where your compassion and commitment to resident well-being will drive the work, you do. You'll be supporting residents to maintain their independence, while ensuring their safety and security. By working closely with them, you'll help resolve repairs and maintenance issues, manage risks, and safeguard their overall well-being. You'll need to be a natural communicator, confident in building relationships across the organisation and with external agencies. Your ability to listen with empathy, coupled with a keen eye for detail, will enable you to continuously assess residents' needs, ensuring they receive the right level of care and support. We trust you to make the right decisions, managing queries and resolving concerns promptly. As part of your role, you'll take ownership of maintaining accurate records, complying with regulations, and ensuring that the schemes remain safe, secure, and welcoming. We are looking for someone who not only takes pride in the physical upkeep of the scheme but is passionate about fostering community spirit. You'll organise activities that promote well-being, encourage participation, and make the schemes feel like home, not just a place to live. We celebrate diversity and are committed to creating an inclusive environment for both our residents and staff. You'll be supporting individuals from a wide range of backgrounds, which requires an understanding of equality, diversity, and inclusion, and a deep respect for each person's unique journey. Success in this role means ensuring residents feel valued, respected, and empowered in their homes. It means maintaining a high standard of cleanliness, safety, and security, while also fostering a lively, engaging community where residents can thrive. If you're someone who enjoys working independently, taking initiative, and balancing multiple priorities, this role could be perfect for you. You'll be supported to develop professionally and personally, with regular opportunities for training and development. Join us and help us keep our promises to the people we serve, working together to create brighter, more secure futures for all. Key Requirements: <ul> <li>Experience in housing management, supporting vulnerable adults, and risk assessments.</li> <li>Strong communication skills, with an ability to build meaningful, professional relationships while maintaining appropriate boundaries.</li> <li>Competency in IT and Microsoft Office, with a focus on accuracy in maintaining records and reports.</li> <li>Knowledge of equality, diversity, and inclusion, and a commitment to ensuring these principles are at the heart of our services.</li></ul>If this role excites you, we'd love to hear how you'll bring our values to life through your work. Apply now and join us in making a real difference! Here just a few of the benefits for working at Peabody:<ul> <li>30 days' annual holiday plus bank holidays</li> <li>Two additional paid volunteering days each year</li> <li>Family friendly policies</li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal</li> <li>4 x Life Assurance</li> <li>Up to 10% pension contribution matched 1:1</li></ul>The role will require an enhanced DBS check, and you'll need a UK driver's licence and access to an insured vehicle. Ready to apply? Please click 'apply now', submit your CV and a bit about why you are the right person for the role. If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> Interviews are due to take place week commencing the 22 and 28 October. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

Scheme Manager

Overview Ref: 10620 Salary: £30,152 - £31,246/annum + Pension &amp; Benefits Location: - United Kingdom -- Scotland -- Strathclyde -- Glasgow City -- Glasgow Type: Permanent Posted 04 October 2024 Closing date 18 Oct 2024 11:00 Housing Assistant Location: Glasgow office Working hours: 35 hours per week, Monday to Friday Salary: £30,152 - £31,246 per annum Closing Date: 12 noon on Friday 18th October 2024 Please note that we will review completed applications throughout the vacancy duration. Suitable candidates may be invited for interview before the closing date. About Us Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role The Housing Assistant role provides office-based administration for housing management functions within the West of Scotland Area. We are looking for an expereinced administrator with previous experience within a Housing Association and/ or Local Authority Housing Management team. You will play a key role in supporting the Housing Officers to ensure excellent customer service is delivered. Main Responsibilities At the heart of our team you will be handling a range of administrative activities to ensure smooth continuation of service by: <ul><li>Receiving calls and handling correspondence from customers and applicants.</li><li>Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters.</li><li>Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur.</li><li>Administer and monitor customers' rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis, including the administration of direct debits and standing orders.</li><li>Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Housing Manager when required.</li><li>Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments.</li><li>Ownership and responsibility for any service-related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.</li><li>To maintain manual/computerised records of developments and customers.</li><li>Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc as requested.</li><li>To be responsible for all administrative procedures and general enquiries relating to sales and resales in shared equity, shared ownership and owner occupied developments.</li></ul>About You To join us, you need to have a genuine passion for helping people. <ul><li>Previous experience within a Housing Association and/ or Local Authority Housing Management team</li><li>Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken).</li><li>Proficient user of MS Word processing.</li><li>Basic computer skills, including experience of using MS Windows, word-processing, and email.</li><li>Demonstrable ability to learn bespoke computer data base systems / database.</li><li>Demonstrable ability to work on own initiative with minimum supervision.</li><li>Ability to work from home in a professional manner as and when reasonably required.</li><li>Ability to work from the office as and when reasonably required.</li></ul>What We Offer Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed are rewarded: <ul><li>Competitive salary and pension options</li><li>Flexi-working and a Hybrid Working Model</li><li>Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline</li><li>Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card</li><li>Cycle to work scheme</li><li>Tech scheme</li><li>Family friendly policie</li></ul>Hanover is an equal opportunity and disability confident employer. Hanover (Scotland) Housing Association Ltd Scottish Charity no: SC 014738

Housing Assistant

The Vacancy This is an exciting opportunity to join our Neighbourhoods Team and we are looking for two experienced Neighbourhood Officers on a permanent basis. The Neighbourhood Officer is key to ensuring the sustainability of our estates. You will be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches. This is an important role in which you will: <ul> <li> Be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship.</li> <li>Be a key contact in the delivery of tenancy management on your patch, including outlying areas. </li> <li>Act as an ambassador for Torus, building positive relationships and working collaboratively with other teams, external agencies and residents ensuring that Torus Neighbourhoods are clean, safe, and well managed. </li> <li>Deliver a programme of estate inspections, identifying improvements, and investigating breaches of tenancy.</li> <li>Meet all key performance targets and deliver a service against Torus's corporate objectives.</li></ul>To be successful in this role you will: <ul> <li>Have CIH Level 3 or the willingness to work towards. </li> <li>Experience of managing housing stock or delivering a service to clients.</li> <li>Knowledge of housing legislation and ability to research knowledge.</li> <li>Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.</li> <li>Experience of managing nuisance and ASB cases. A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.</li></ul>PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; <ul> <li>Right to work verification </li> <li>Qualification certificate check</li> <li>2x Completed references </li> <li>OH Health Questionnaire - Fit For Work</li> <li>DBS check (if required for role)</li> <li>Completion of all new starter documentation including signed T&amp;C's</li></ul>Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks. The Company We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don't just build homes. Our mission is to create stronger communities so people can thrive. If you're passionate about people and want to make a difference, there are many opportunities to join us. Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus "A place where everyone belongs" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus' Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Working for Torus Torus is the North West's largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We're all about creating sustainable, stable and thriving communities - and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you. Why Torus? We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike. Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in. We believe our people deserve the opportunity to explore their potential. That's why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future. Torus Values We Own it - Our people focus on solutions. We take individual and collective responsibility for our actions. We Care - Our people are supportive. We take pride in what we do for each other and for our customers. We Deliver - Our people are committed. We work together as one team to achieve great results. We are Torus! Working at Torus Our Benefits Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays Enhanced Maternity / Paternity &amp; Adoption Pay Aviva Pension Life Assurance Health &amp; Wellbeing Support Happy to Talk Flexible / Agile Working Internal Reward and Recognition Financial Wellbeing Car Lease Scheme Cycle to Work Scheme Professional Study / Development Opportunities Social Events Contact Us For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - <a href="mailto:working@torus.co.uk" target="_blank">working@torus.co.uk</a>.

Neighbourhood Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Infrastructure Services - Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK's decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets. New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow. Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Job Description <ul> <li>East Suffolk Council, Lowestoft NR33 0EQ or Melton, Suffolk, IP12 1RT </li> <li>£33,024 - £35,745 (Band 6)</li> <li>37 hours per week </li> <li>6 Month Fixed Term Contract (with a potential to become permanent)</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Needs Monitoring Officer. Your role: The post holder will provide support and assistance to the Strategic Lead - Housing Needs, Operational Leads and Team Leaders, to ensure that accurate records, case management and data monitoring is always maintained in line with statutory requirements and service performance. To undertake auditing duties to aid the team in meeting the housing needs targets and be responsible for Government statistical returns as well as leading on information requests received by the team. What you will need: The candidate will have previous experience in working to agreed targets and deadlines along with proven excellent analytical and problem-solving skills. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Lisa Irvine <a href="mailto:Lisa.irvine@eastsuffolk.gov.uk" target="_blank">Lisa.irvine@eastsuffolk.gov.uk</a> Closing date: 20 October 2024 Interview date: 29 October 2024 How to apply Step 1 - Read the advert and the Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).

Housing Needs Monitoring Officer

We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. This is a fantastic opportunity where you will be managing properties in various areas within Lancashire. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. Note that this role is currently a fixed-term contract until March 2026. We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing </li> <li> Experience of working with a diverse range of customers and dealing with a variety of situations. </li> <li>Experienced in faced to face customer service </li> <li>Solution focused and experience in working with customers and stakeholders.</li> <li>An ability to manage confidential and personal information appropriately and sensitively.</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... Note that this role is currently a fixed-term contract until March 2026. <ul> <li>Starting salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. INDTHG3

Who are Acis? We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider. Your role is all about supporting the neighbourhood's team, so that we can give the best service possible to our customers, whilst being cost effective and compliant. Being part of the Acis team, you'll get: <ul><li>Starting salary of £25,097.50</li><li>Generous holiday entitlement - At least 25 days annual leave every year (rising for every year of completed service up to 30 days), plus bank holidays</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Enhanced pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Enhanced sick pay scheme </li><li>Enhanced maternity and paternity scheme to support you and your family</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit </li></ul>As a Housing Assistant, a typical day might include: <ul><li>Supporting and assisting the Neighbourhood Managers.</li><li>Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers.</li><li>Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.</li><li>Assisting with invoicing and contract management to ensure financial compliance.</li><li>Supporting our procurement processes, ensuring we offer value for money.</li><li>Taking an active role in the day-to-day running of our office spaces and facilities.</li><li>Taking ownership of communal access, key management, and garage enquiries.</li></ul>Some of the experience/skills we need to consider you: <ul><li>Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job. </li></ul><ul><li>Good organisation skills with the ability to independently achieve deadlines.</li><li>You'll have the ability to handle information, securely, timely and accurately including producing clear written reports, letters and minutes.</li></ul><ul><li>A strong customer focussed approach both externally and internally. </li><li>Be committed to working as part of our team. </li><li>Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. </li><li>An ability to communicate effectively, with influencing and negotiation skills. </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. </li></ul>What will make you stand out from the crowd: <ul><li>You'll have knowledge of and understanding in social housing and housing management.</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we're happy to discuss flexible working options and any interview adjustments you might need.

Job Title: Neighbourhood Response Officer Salary: £33,591 to £39,016 annum Location: March - Beacon House - Hybrid working arrangement. Hours: 36 hours per week Contract Type: Permanent We're looking for confident, customer focused Neighbourhood Response Officer to be based our March office and to carry out neighbourhood management of properties in the local and Cambridgeshire region. Assisting centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information NRO Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or alternatively visit our website for more information. To find out more about who we are and what we do, please click here or please visit our website or click 'apply. Closing Date: Wednesday 16th October 2024 at midnight Applicants must be able to travel across regions as required. This is a hybrid role with a base location at our office in March. Candidates will have the ability to work flexibly between the office and home and the local regions in line with business needs. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

Salary: £36,966 to £43,121 per annum Location: London, Wrights Road Hours: 36 hours per week Contract Type: Fixed term contract/secondment until 31st January 2025 We're looking for a confident, customer focused Neighbourhood Response Officer to be based at our London, Wright Road office and carry out neighbourhood management of properties in the local North London region. Assisting centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone. You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. If this sounds like an opportunity for you then take a look at the full role profile for more information- NRO Alternatively to view the full Role profile, and to find out who we are an what we do, please visit our website or click 'apply'. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for more information. Closing Date: Wednesday 16th October 2024 at midnight. Applicants must be able to travel across regions as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Job Description <ul> <li>East Suffolk Council, Lowestoft </li> <li>£24,294 - £25,979 (Band 3)</li> <li>37 hours per week</li> <li>Permanent</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Tenant Services Team as a Scheme Manager at Wesley House, High Street, Lowestoft. Your role: The successful candidate will provide high quality housing related support to older and vulnerable people at Wesley House, Lowestoft as well as covering our other Retired Living Schemes as and when required, promoting independence and providing a safe and secure environment for our tenants to live in. What you will need: The post holder will have previous experience of working in a customer facing role along with experience using ICT and software systems in day-to-day duties. The candidate will have previously worked with other partners and agencies and dealt with difficult situations. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). You will be required to have access to your own car and hold a valid UK driving licence. For more information For an informal discussion regarding this post, please contact email <a href="mailto:Jayne.sissen@eastsuffolk.gov.uk" target="_blank">Jayne.sissen@eastsuffolk.gov.uk</a> Closing date: 20 October 2024 Interview date: Tuesday, 5 November 2024 How to apply Step 1 - Read the advert and the Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).

Neighbourhood Manager Salary: £31,771-£33,443(dependent on experience) Contract: Fixed Term Contract (untilend of June 25), Full time (35 hours per week) Location: Staines /Hybrid (2 days in the office + site visits) About usWe are a UK housing association committed to a new vision - providinghomes people love to live in. With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable. And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. About the roleWe're searching for a NeighbourhoodManager to join our friendly and hard-working team at A2Dominion. You willbe carrying out tenancy management on our estates, estate inspections, tenancyaudits to ensure that accurate records are maintained and actions are taken todeal with issues that arise. More about the role- Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. - To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained. - Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner. - Ensure the tenancy management objectives and key performance indicators are achieved. - Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management. - To build relationships and work with both internal and external stakeholders of A2Dominion - To work with diverse tenants who require extra support and refer them to appropriate support services. - Ensure IT systems are regularly updated, and effective manual record systems are maintained. - To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions. More about you- Full UK driving licence and access to own vehicle for work use (essential) - Experience of working with vulnerable people and community groups - Knowledge of housing law and housing management issues, welfare benefits and financial inclusion (highly desirable) - Experience of problem solving for customers and understanding customer needs - Experience of delivering front line (customer facing) services - Educated to GCSE level or equivalent in Maths and English (Grades A*- C) Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offera wide range of staff benefits. For this role, these include:- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service - Up to 8% contributory pension - Flexible working - Investment in your learning and development. If you require a reasonableadjustment during the recruitment process, please contact our Talent Team torequest: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a DisabilityConfident Employer which means that we are committed to employing disabledpeople and will: actively look to attract and recruit disabled people, providea fully inclusive and accessible recruitment process, offer an interview todisabled applicants who meet the minimum criteria for the job, be flexible withassessing people so disabled applicants have the best opportunity todemonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognisethe positive value of diversity, promote equality and inclusivity in our hiringprocesses. We always aim to recruit the person who is most suited to the joband welcome applications from people of all backgrounds - men and women, peopleof all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirementsWe recognise that some femaleswill only apply for a role if they meet 100% of role requirements. Ifthis sounds like you, we'd still encourage you to apply and also to arrange acall with one of our recruitment team to discuss your application further <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> A2Dominion are proud to be afamily friendly employer.Everyone is welcome at A2DominionGroup. We know that equality, diversity, and inclusivity make us better. Weembrace the unique contributions of our people and seek to create a workplacewhere everyone feels like they belong. Find out why our people love workingwith us." Join us at A2Dominion, where yourexpertise will be integral to our recovery journey, creating lasting positivechanges in the lives of our customers. If you possess the right motivation anddrive to contribute to our recovery and change initiatives, we invite you toapply and be a crucial part of our team.

Neighbourhood Manager

We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent basis in the Bradford area. You will be responsible for delivering a high quality housing management service and making a real difference to our customers and the communities that they live in. About us We are social housing landlord and think our vision of Improving Lives Incommunities says it all! Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Responsibilities <ul> <li>Ensure the provision of high-quality governance, legal, risk and assurance services to the business which enable it to meet the requirements for statutory and regulatory compliance</li> <li>To deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood responsibly by offering support and ensuring that Incommunities duties as a landlord are fulfilled. </li> <li>Responsibility for co-ordinating a full range of housing services, to ensure that our neighbourhoods are clean, safe, pleasant places where people want to live. To increase the sustainment and reduce the turnover of tenancies within your management, and to contribute fully towards maximising occupancy rates and income collection in our stock. </li> <li>To develop and sustain constructive relationships with individuals and representatives who are working to improve the quality of life in their communities, work with others in the organisation to develop and empower community groups, including assisting with bids for external funding.</li> </ul>About you <ul> <li>Have experience of dealing with members of the public both face to face and over the telephone, in particular, handling people who may be distressed and anxious and/ or reluctant to accept or follow advice.</li> <li>Are committed to continuous professional development within timescales to be agreed with line manager, for example CIH Level 3.</li> <li>Have excellent organisation skills and are able to prioritise your workload.</li> <li>Enjoy working as part of a team.</li> </ul>Requirements <ul> <li>Must have experience of general needs housing management and understanding of housing and estate management standards and practices, including ASB, lettings, exchanges, repairs, rents</li> <li>Good understanding of housing legislation combined with the ability to give advice to those who require it</li> <li>Must have a flexible approach to work and able to manage your own time </li> <li>Able to interpret and apply legislation and Incommunities procedures</li> <li>Excellent customer service and communication skills</li> <li>Driving licence and own vehicle (highly desirable as you will be expected to travel across Bradford) </li> </ul>Benefits <ul> <li>Salary of £31,870 up to £35,519 per year dependant on experience </li> <li>Essential car user allowance plus mileage </li> <li>West Yorkshire Pension Fund membership - Current employer contribution is 15.5%</li> <li>28 days annual leave that increases with service plus bank holidays </li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>If you have applied for a Neighbourhood Housing Officer role at Incommunities in the last 6 months, you need not re-apply. We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

99 Housing / Neighbourhood management Jobs