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#internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week The VOIDS &amp; Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. Main Responsibilities <ul><li>To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.</li> <li>Prepare information to enable a letting of a property to take place.</li> <li>To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams. To answer telephone enquiries and resolve the problems raised.</li> <li>To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.</li> <li>Liaise between other teams and sections of the Department to ensure the smooth running of the local team.</li> <li>To have sufficient knowledge of computerised systems in order to: - interrogate computer system - input using visual display units - produce management information in the form of computer documents as required by Housing Officers.</li> <li>Where necessary training will be provided.</li> <li>To visit customers where there is no apparent risk to staff.</li> </ul>Other duties <ul><li>Contributing to deliver the provision of a multi agency /partnership problem solving service around people, property, place and sustaining tenancies.</li> <li>Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.</li> <li>Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.</li> <li>Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service Meeting all relevant key performance indicators and individual targets and objectives</li> <li>Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.</li> <li>Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the Equality Act</li> <li>Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.</li> <li>Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.</li> <li>Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms</li> <li>Ensuring compliance with all safe working practices, and following health and safety legislation</li> </ul>Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Assistant Housing Officer Lateral Move

Exciting Career Opportunity at Citizen! Position: 12-month Fixed Term, Full time, 37 hours per week Location: Coventry / Mobile Working Are you a driven professional seeking to make an impact in housing? With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. In housing you can make a real difference, the role of Neighbourhood Officer will involve: <ul> <li>Overseeing tenancy management and estate issues</li> <li>Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues</li> <li>Dealing with sensitive safeguarding matters</li> <li>Carrying our regular block and estate inspections.</li> <li>Involvement in the management of new build properties for all tenancy management issues.</li> <li>Conducting tenancy reviews for all properties within the allocated patch</li> <li>Reviewing service charges and depreciation</li></ul>As Neighbourhood Officer, we need you to have: <ul> <li>Ability to carry out interviews to discuss sensitive customer issues</li> <li>Excellent I.T Skills</li> <li>Ability to develop successful professional relationships with partners to achieve positive outcomes</li> <li>Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service</li> <li>Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict</li> <li>Highly self-motivated, able to act with integrity and show drive and enthusiasm</li> <li>Current clean driving licence and access to a car</li></ul>We would be excited if you have: <ul> <li>Experience working with a Social Housing Provider or similar customer facing role</li> <li>Ability to be innovative and look for ways to improve customer experience</li></ul>What We Offer: <ul> <li>Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.</li> <li>Professional Growth: Opportunities for continuous learning and career advancement.</li> <li>Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.</li></ul>Benefits: <ul> <li>Annual Leave: Annual leave starts at 25 days per year plus bank holidays</li> <li>Annual leave purchase scheme - option to buy up to an additional 5 days per year</li> <li>Enhanced family leave (maternity, paternity and adoption)</li> <li>Organisational sick pay</li> <li>Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match</li> <li>Competitive Salary: We offer a competitive compensation package.</li> <li>Health and Wellness: Comprehensive health insurance and wellness programs.</li> <li>Work-Life Balance: Flexible working hours and generous leave policies.</li> <li>Employee Development: Access to training programs and career development resources.</li></ul>Find out more here: Citizen | Benefits Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inHousing. We will work together as one team and embrace our Citizen values. Stay Connected: Follow us onProfile / X, Citizen | FacebookandInstragram - Citizento stay updated on our latest news and opportunities. This post is subject to a Basic DBS check (Disclosure and Barring Service). Further information on our selection process and Equality and Diversity commitment can be found at <a href="http://www.citizenhousing.org.uk" target="_blank">www.citizenhousing.org.uk</a> Closing date: 25th April 2025 Interview date: 7th May 2025 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Neighbourhood Officer

CLOSING DATE: FRIDAY 25TH APRIL 2025 Job Title: Housing Management Officer - 12 month FTC Salary: Scale 5, Points 24-25, £24,618 - £25,399 per annum, pro rata Hours of work: Part Time (18.75 hours per week) *12 MONTH FIXED TERM CONTRACT* Key Responsibilities: <ul> <li>To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.</li> <li>To empower and show how to report repairs, keep property in an acceptable clean manner.</li> <li>To help maximize and retain young people's income.</li> <li>To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.</li> <li>To enable young people to pay their rent and service charge.</li> <li>To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.</li> <li>To take responsibility for safeguarding the welfare of young people.</li> <li>To collect and record rent and other payments in line with financial procedures.</li> <li>To inform support staff of any support needs or concerns you may have identified for young people.</li> <li>To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.</li> <li>To be responsible for arranging and conducting young people's admissions visits to the service and the induction of new residents.</li> <li>To support and assist young people to maintain their accommodation to an acceptable standard.</li> <li>To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.</li> <li>To support any future initiatives to support young people and also the organisation to maximize income.</li> <li>To work closely with support staff to deal with any breached of tenure in line with procedure/policy.</li> <li>To be flexible by being available out of hours on a rota basis to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.</li> <li>To work as part of a team providing cover for colleagues as required (including emergency cover where necessary).</li> <li>To assist with induction of new staff, coaching and on the job training. Supervise and support volunteers, trainees and students as required by line manager.</li> <li>To ensure that the ICT system is fully utilised and embedded in every function of The Housing Management Service.</li> <li>To manage and report on all incidents at the scheme in line with incident procedures.</li> <li>To work closely with Allocations and Property Services Department to minimize rental loss.</li> <li>To work closely with the finance team and the centralized rent recovery team to enable action to be taken in a timely manner to claim appeal, challenge decision notices, etc.</li> <li>To collect and collate documentation for court activities.</li> <li>To ensure a service is delivered to multiple sites by travelling to the various locations.</li> <li>Any other duties deemed necessary.</li> </ul>Qualifications: <ul> <li>GCSE English and Maths - C Grade and above or equivalent.</li> <li>Relevant NVQ 3 in Care, Advice &amp; Guidance or any other equivalent qualification (Housing Management qualification) is desirable.</li> </ul>Role Experience: <ul> <li>Experience of working with young people in the following settings: Youth Work, Residential or Social Work, Probation/Criminal justice, Community Work, Education and Training, housing or support work.</li> <li>Experience of supervising volunteers or students is desirable.</li> </ul>Knowledge: <ul> <li>Up to date knowledge of welfare rights, resources etc.</li> <li>Able to understand the difference between friendship and support.</li> </ul>Skills: <ul> <li>Able to carry out calculations in order to calculate figures, budget costs, monitor budgets.</li> <li>Able to advise young people on welfare rights and available resources and how to access them.</li> <li>Able to undertake holistic risk and needs assessments of vulnerable young people.</li> <li>Able to maintain accurate records, both written and electronic.</li> <li>Able to communicate effectively with a diverse group using appropriate media.</li> <li>Able to work at weekend and evenings as required.</li> <li>Able to work at other sites as required.</li> <li>Able to deal with challenging situations calmly and effectively, ensuring risks are reduced, assistance sought when required and disruption is kept to a minimum.</li> <li>Able to use Microsoft Office Suite to send and receive emails, read and input information onto spreadsheets, word-processing, etc.</li> <li>Able to plan and organise own work and assist young people in planning and organising.</li> <li>Able to prioritise own work, and respond to changing or conflicting deadlines.</li> </ul>Locations Birmingham, Aston

Housing Management Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Neighbourhood Offcier Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Manager Insert Advert wording This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants. Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency. The roles all report to a GR4 Housing Officers who form part of a team. The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties. On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed. It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems. Full drivers license preferred but not essential. Housing related experience desirable. Training on system and policies will be provided. For any informal enquiries please contact Rachael Goodman by email or Teams <a href="mailto:rachael.goodman@birmingham.gov.uk" target="_blank">rachael.goodman@birmingham.gov.uk</a> Ref: We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week The VOIDS &amp; Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. Main Responsibilities <ul> <li>To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.</li> <li>Prepare information to enable a letting of a property to take place.</li> <li>To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams. To answer telephone enquiries and resolve the problems raised.</li> <li>To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.</li> <li>Liaise between other teams and sections of the Department to ensure the smooth running of the local team.</li> <li>To have sufficient knowledge of computerised systems in order to: - interrogate computer system - input using visual display units - produce management information in the form of computer documents as required by Housing Officers.</li> <li>Where necessary training will be provided.</li> <li>To visit customers where there is no apparent risk to staff.</li></ul>Other duties <ul> <li>Contributing to deliver the provision of a multi agency /partnership problem solving service around people, property, place and sustaining tenancies.</li> <li>Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.</li> <li>Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.</li> <li>Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service Meeting all relevant key performance indicators and individual targets and objectives</li> <li>Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.</li> <li>Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the Equality Act</li> <li>Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.</li> <li>Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.</li> <li>Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms</li> <li>Ensuring compliance with all safe working practices, and following health and safety legislation</li></ul>Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty <a href="mailto:ian.hegarty@birmingham.gov.uk" target="_blank">ian.hegarty@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

7 Housing / Neighbourhood management Jobs in Birmingham, UK