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The role This Role: Neighbourhood Manager known internally as Woking PFI Neighbourhood Manager Salary Range: £44,612 - £46,960 dependent upon experience Full Time Permanent Post based on 37.5hrs per week - Fully office based MTVH are recruiting for a highly skilled and experienced Housing Manager to be employed on a full-time permanent office-based role, to lead on the delivery of an enhanced housing management service. This role manages a Neighbourhood Officer who in turn supports the Neighbourhood Manager in the delivery and monitoring of all housing management related services and delivery of KPI's as directed by the Head of Service. We are looking for a natural leader with a passion for community and operational excellence. Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at our Woking PFI scheme. This role involves working closely with residents, local partners, and internal teams to address community issues, improve housing services and enhance the quality of life for residents. This is a fast-paced, customer-facing management role that requires strong housing and property management expertise. What you'll need to succeed :<ul><li>Excellent leadership skills and significant experience &amp; knowledge in the delivery of a housing management &amp; repairs service.</li><li>Excellent knowledge of the Regulator of Social Housing requirements upon housing providers</li><li>Excellent knowledge of housing legislation across all tenues</li><li>Excellent knowledge of tenant satisfaction measurement</li><li>Understanding of PFI contracts</li><li>Experience of working in housing in a tenure blind setting</li><li>Experience of dealing with customers presenting with complex needs</li><li>Experience of contract management and holding contractors to account</li><li>Possess high levels of attention to detail and accuracy in writing and numeracy</li><li>Experience of working with internal &amp; external stakeholders</li><li>Significant experience of budget management</li><li>Excellent leadership skills and the ability to manage a varied and a very diverse &amp; demanding workload</li><li>Experience &amp; skills to use IT systems to deliver innovative services and ensure customer interactions are captured accordingly</li><li>Be an innovative self-starter who isn't afraid of challenge</li><li>Experience of managing &amp; reporting on projects against agreed targets.</li><li>Be willing to work flexible hours as required</li></ul> What you will be doing: <ul><li>Acting as the primary point of contact for residents within the neighbourhood.</li><li>Managing and monitoring housing services, including tenancy management, estate inspections, and anti-social behaviour cases.</li><li>Building strong relationships with residents, community groups, and local stakeholders to foster community engagement and empowerment.</li><li>Coordinating with internal departments (repairs, lettings, income, compliance etc.) to ensure a seamless service delivery.</li><li>Leading neighbourhood improvement initiatives and community development projects.</li><li>Monitoring and reporting on neighbourhood performance indicators, including resident satisfaction and service outcomes.</li><li>Responding to complaints and enquiries in a timely and professional manner.</li><li>Ensuring compliance with health and safety, safeguarding, and equality and diversity policies.</li></ul> Desirable <ul><li>Supervisory/Staff Management</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. Interview Diary Date: 29/07/2025 to be conducted at Premier House, 52 London Road, Twickenham, TW1 3RP Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Neighbourhood Manager

The Vacancy McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager (FTC 9 months) to lead their estate at Waveney Place, Harleston, Suffolk. This role is all about exceptional customer service for our retired residents, whether helping to ensure they are living in a safe and pleasant environment, or supporting them to organise community events and activities, you will help them make the best of their independent living. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £21,490.34 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Birch Court development based in Morriston, Swansea. Built in 2016, Birch Court is a Retirement Living development that consists of 49 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. Hourly rate: £21,490.34 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Housing? With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen 9 month Secondment Opportunity or Fixed Term Location: Coventry Hours: 37 Mobile Working Key Responsibilities: <ul> <li>Overseeing tenancy management and estate issues.</li> <li>Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi- agency work to resolve issues.</li> <li>Dealing with sensitive safeguarding matters</li> <li>Carrying our regular block and estate inspections.</li> <li>Involvement in the management of new build properties for all tenancy management issues.</li> <li>Conducting tenancy reviews for all properties within the allocated patch</li> <li>Reviewing service charges and depreciation</li></ul>Qualifications and experience: <ul> <li>Ability to carry out interviews to discuss sensitive customer issues</li> <li>Excellent I.T Skills</li> <li>Ability to develop successful professional relationships with partners to achieve positive outcomes</li> <li>Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service</li> <li>Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict</li> <li>Highly self-motivated, able to act with integrity and show drive and enthusiasm</li> <li>Currentdriving licence and access to a car</li> <li>Experience working with a Social Housing Provider or similar customer facing role (Desirable)</li> <li>Ability to be innovative and look for ways to improve customer experience (Desirable)</li></ul>Manager's Quote: Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values. We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do. Competitive benefits: <ul> <li>Annual leave purchase scheme - option to buy up to an additional 5 days per year</li> <li>Annual leave starts at 25 days per year plus bank holidays</li> <li>Enhanced family leave (maternity, paternity and adoption)</li> <li>Organisational Sick Pay</li> <li>Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match</li> <li>Life cover of three times your annual salary if you join the pension scheme</li></ul>Health and Wellbeing <ul> <li>We provide IT and Home Office equipment to support hybrid working</li> <li>Occupational Health</li> <li>EAP - a 24/7 telephone counselling service providing free, confidential advice.</li> <li>Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!</li> <li>Access to Citizen's Wellbeing initiatives and Wellbeing platform</li></ul>Learning and Development <ul> <li>Extensive learning and development opportunities.</li> <li>Opportunity to study for a professional qualification</li> <li>Opportunity to join the Staff Consultative Forum and EDI Forum.</li></ul>Here at Citizen, our purpose is to provide homes that are a foundation for life. With over fifty years of experience, we have grown to be one of the UK's most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness. We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks. This post is subject to a Basic DBS check (Disclosure and Barring Service). Further information on our selection process and Equality and Diversity commitment can be found at <a href="http://www.citizenhousing.org.uk" target="_blank">www.citizenhousing.org.uk</a> Closing date: 21st July 2025 Interview date: TBC Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Neighbourhood Officer

Annual salary: up to £29,261.25 Resident Liaison Officer Brighton 42.5 hours Per week 8-5 Mon-Friday Fixed term contract - 2 years £27,540 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team to support the customer journey to deliver planned works both externally and internally where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join us in Brighton and Hove to help shape our customer services and exceed expectations. Key Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience </li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Ensure customer appointments are attended on time and to standard </li><li>Support customer engagement activities across all channels, including complaints and queries</li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Accommodation Manager Are you looking for the next step in your hospitality career? Join Dalata Hotel Group as an Accommodation Manager and elevate your career in hospitality! With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group! Your Job <ul> <li>Monitor the standard of work to ensure the highest quality.</li> <li>Delegate room assignments to accommodation and housekeeping team.</li> <li>Develop employees to prepare them for advancement in their careers.</li> <li>Ensure compliance with all health and safety (H&amp;S) and standard operating procedures.</li> <li>Oversee the cleanliness of all public areas in the hotel, including the conference areas and fitness suite to ensure we deliver on our guest promises.</li> <li>Collaborate with the Maintenance department to maintain consistently high hotel standards.</li> </ul>What You Will Need <ul> <li>At least 2 years of experience in an Accommodation Department at a supervisory level.</li> <li>Excellent organizational skills.</li> <li>Strong communication skills.</li> <li>Flexibility to assist in other departments when needed.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events</li> </ul>About us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Manager

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Cornmantle Court development based in Ringwood, Dorset. Hours: 25 hours per week Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Bonus Scheme</li><li>Enhanced Family Benefit</li><li>Employee Discount Scheme - Perkbox</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Retirement Housing Manager Salary: £30,991 per annum Location: Royston Mains Close Duration: Permanent Work pattern: 35 hours per week, Monday to Friday Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a Retirement Housing Manager. Our Retirement Housing Managers are responsible for the safety and security of our retirement complexes; they work closely with Housing Officers and our Customer First Centre to promote the safety and wellbeing of our tenants. Our Retirement Housing Managers also work with our customers to help them use technology and access the online services available to them. We're looking for people who: <ul><li>are able to work on their own initiative;</li><li>can respond to a crisis situation, in a calm and practical manner;</li><li>are enthusiastic and caring person;</li><li>are passionate about delivering excellent customer service; and</li><li>can work collaboratively with our customers and partner agencies to achieve positive outcomes for our customers.</li></ul>Applicants should have: <ul><li>at least two years' experience in managing a retirement or similar scheme;</li><li>a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;</li><li>excellent interpersonal skills;</li><li>knowledge of older people's services;</li><li>be able to clearly demonstrate awareness and commitment to ethos of retirement housing;</li><li>elementary food hygiene certificate;</li><li>previous experience of managing staff;</li><li>basic IT skills; and</li><li>demonstrative experience of managing a challenging workload.</li></ul>We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package. This post is subject to a Basic Disclosure check. For a chat about the role, please contact Livingwell Manager, Kirsty Banks at <a href="mailto:kirsty.banks@wheatley-care.com" target="_blank">kirsty.banks@wheatley-care.com</a>. Closing date: Tuesday 22 July 5pm Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867 291 367 or <a href="mailto:rachel.young@wheatley-group.com" target="_blank">rachel.young@wheatley-group.com</a>.

Retirement Housing Manager

Join our housekeeping team as a manager for a career with more shine! There's something special about creating unforgettable moments for people on holiday. As an Accommodation Manager at Parkdean Resorts, you'll be at the heart of the action, turning arrivals into smiles and making every guest feel right at home from the moment they step onto our park grounds. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme</li> <li>The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!</li> <li>You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. </li> <li>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.</li> <li>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.</li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing... <ul> <li>Hiring, welcoming, and training a top-notch cleaning team.</li> <li>Making sure you have the right number of cleaners trained to our required standards to consistently meet overall number of cleans, cleaning times, and cost per clean.</li> <li>Planning and executing weekly, monthly, and quarterly plans, developing the team through data analysis.</li> <li>Implement processes to improve performance, and manage various budgets, including laundry and consumables.</li> <li>Helping your team grow with on-going training and opportunities to level up their skills.</li> <li>Making sure your team has all the right tools and supplies to work efficiently and get the job done perfectly.</li> <li>Diving into guest feedback to find new ways to improve, then turning those great ideas into action for an even better stay.</li> <li>Keeping an eye on cleaning standards, spotting any areas that need a little extra sparkle, and working with your team to make sure everything shines! </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at <a href="mailto:stephanie.wood@parkdean-resorts.com" target="_blank">stephanie.wood@parkdean-resorts.com</a>

Community Manager - Deceit 2 Location: Remote / Hybrid (UK Preferred) Type: Full-time | Permanent WHO WE ARE At WorldMakers, we build deeply social, multiplayer games, and Deceit 2 is our flagship title. It's a blend of trust, betrayal, strategy, and jump scares: built on the power of community. We're now looking for an experienced Community Manager who can lead our efforts to retain, grow, and reignite our player base. You'll be the connection between our studio and the players - the voice, the vibe, and the firestarter. THE MISSION Your job is to make sure the Deceit 2 community feels: <ul><li>Heard</li><li>Hyped</li><li>Hungry to come back for more</li></ul>This means developing strategy, managing day-to-day community ops, running events, reporting on sentiment and retention, and helping shape the future of the game alongside the dev team. WHAT YOU'LL BE DOING Day-to-Day <ul><li>Run daily engagement across Discord, Reddit, and social media</li><li>React to community trends, memes, and moments</li><li>Moderate conversations and keep the tone fun but constructive</li></ul> Weekly <ul><li>Create and publish community content (spotlights, memes, videos)</li><li>Share a sentiment/feedback snapshot with the team</li><li>Drop sneak peeks or dev Q&amp;As to keep things buzzing</li></ul> Monthly <ul><li>Build community reports - what players love, what's frustrating, and how sentiment is shifting</li><li>Host themed events like "Liar's Weekend", fan art contests, or Discord challenges</li><li>Manage winback campaigns that target lapsed players with "Here's what's new!" moments</li></ul> Quarterly <ul><li>Coordinate live AMAs or Fireside Chats with the dev team</li><li>Run community roadmap voting or feedback sessions</li><li>Collaborate with creators for in-game or content-based events</li></ul> WHAT WE'RE LOOKING FOR <ul><li>2-4 years experience as a Community Manager in games</li><li>Comfortable running Discord communities and Reddit threads at scale</li><li>Great writer - can switch tone from patch notes to memes to crisis comms</li><li>Strategic thinker: knows how to tie community actions to player retention/growth goals</li><li>A people person - approachable, honest, and fun to engage with</li><li>Bonus: Some hands-on content creation skills (TikToks, Shorts, graphic tools, etc.)</li></ul>

Community Manager

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are recruiting for a Resident Liaison Officer to join us on a 12 month FTC within our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will be based onsite in Woodford Green (will not be travelling to multiple sites) and will be a one year FTC. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Who we are Nothing exists to make tech feel exciting again. We're building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you'll fit right in. We're not here to follow the rules. We're here to make better ones. About Nothing Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products - from award-winning smartphones to expressive audio and wearables - blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we've grown from startup to global challenger in just a few years. The Role: As Community Manager, you'll be the bridge between Nothing and the people who love what we do. Your mission? Cultivate a thriving, engaged, and passionate community across platforms, as well as driving co-creation and co-development projects that bring the feedback and talent of our community members closer to the heart of Nothing. This role is equal parts strategist, product manager, moderator and storyteller. Responsibilities: <ul><li>Engage with our community across all major platforms, fostering genuine two-way conversations. You'll be first to know what excites our fans and what doesn't.</li><li>Take the lead on building and maintaining high-energy, on-brand community spaces like Discord, Reddit, and Twitter/X. Moderate discussions and make everyone feel seen.</li><li>Identify, scope and execute on co-creation and co-development process with members of the community across hardware and software.</li><li>Identify and nurture brand advocates, creators, and ambassadors. Help them shine.</li><li>Act as the internal community advocate, turning community insights into actionable feedback for product, support, and marketing teams.</li><li>Execute online/offline experiences (AMAs, challenges, virtual hangouts, IRL meetups) that bring the community together.</li><li>Keep up with internet culture, tech trends, and memes - and know when to lean in or stay out.</li></ul>Requirements: <ul><li>Previous experience in community management, social media, or digital brand engagement (preferably in consumer tech or lifestyle brands).</li><li>Deep understanding of internet and community culture, Discord, Reddit, Telegram and Twitter/X. </li><li>Excellent written and verbal communication skills with a tone that's human, witty, and on-brand.</li><li>Experience in project management, especially within the tech industry, and understanding of the product development process.</li><li>Passionate about technology, design, and the people who use it.</li><li>Comfortable wearing multiple hats in a fast-paced, startup-style environment.</li></ul>We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates. What we offer <ul><li>A chance to shape the voice of one of the most exciting tech brands</li><li>Fast-paced and creative environment with global reach</li><li>A culture that values curiosity, creativity, and doing things differently</li><li>A commitment to building a diverse, inclusive, and welcoming workplace for all</li></ul>

Bank Intensive Housing Management Workers Salary: £12.53 - £15.17 per hour Contract type: 0 hours contract Location: Onsite at Collins Street, Oxford Role Overview This is an exciting opportunity to join our Care and Support Team within asupported housing setting. You'll be working alongside other Intensive HousingManagement Workers to manage the health and safety of the building and tosafeguard the clients who live here by answering clients enquiries and providingreactive support to those that are in crisis in the absence of the main supportteam. Key Responsibilities - Ensure that Health &amp; Safety checks are carried out by the team inaccordance with A2Dominion's policies and procedures and that voids are kept toa minimum. - Ensure safeguarding policies are followed - Reception duties including answering the telephone, coordinating transportwhen necessary, updating the appointment book and signing in and out visitorsand keys - Process voids and report/follow up repairs - Engage with external partners to ensure the best outcome for our residents - Ensure reporting documents are being completed - Work closely with the support team and housing officer to address anybreaches of a client's license with the aim of preventing client evictions andfocusing on tenancy sustainment - Report to the Senior Intensive Housing Management Worker (IHMW) to highlightany concerns regarding the running of the building that compromises the safetyof the building, staff and the residents that live within it - Providing emotional support in a sensitive and empathetic manner, offeringguidance in accordance with procedures and the boundaries of the job role More about you You won'tnecessarily have experience in this sector, as we recognise that transferableskills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes,who will demonstrate and promote our values of caring by nature, working bettertogether and thinking for tomorrow. - Basic MS Office skills and willingness to learn new systems - Strong organisational and multi-tasking skills with the ability to prioritisetasks effectively - Excellent communication and interpersonal skills with the ability to remaincalm under pressure - Ability to work independently and as part of a team, showing initiative andproblem solving capabilities - Experience in Homelessness and/or substance misuse and/or mental health ispreferred but not necessary - Able to remain calm and professional in challenging situations to reduceconflict About A2Dominion We are a UKhousing association committed to a new vision - providing homes people love tolive in. With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We're here to provide them all with homes that are safe, highquality and sustainable. And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer awide range of staff benefits. For this role, these include: - Equivalentof 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service - Up to 8% contributory pension - Investment in your learning and development In addition,all permanent and fixed-term employees receive a generous annual allowance ofup to £300 to use towards health and lifestyle benefits for both you and yourfamily. We alsooperate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions. If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request: <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds - men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs. Meeting the role requirements We recognisethat some females will only apply for a role if they meet 100% of rolerequirements. If this sounds like you, we'd still encourage you to applyand also to arrange a call with one of our Resourcing Team to discuss yourapplication further at <a href="mailto:recruitment@a2dominion.co.uk" target="_blank">recruitment@a2dominion.co.uk</a> A2Dominion are proud to be a family friendly employer Everyone iswelcome at A2Dominion Group. We know that equality, diversity, and inclusivitymake us better. We embrace the unique contributions of our people and seek tocreate a workplace where everyone feels like they belong. Find out why ourpeople love working with us. Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

Bank Intensive Housing Management Worker

Neighbourhood Officer Lambeth, London Up to £37,000 Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety &amp; improving neighbourhoods, the Neighbourhood Officers goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities <ul><li>Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.</li><li>Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.</li><li>Provide a proactive front-line service to customers.</li><li>Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.</li><li>Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.</li><li>Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.</li><li>Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.</li><li>Maintain accurate records, documentation, and databases related to property management activities.</li><li>Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.</li></ul>Essential Qualifications and Skills <ul><li>Previous experience within a site-based Neighbourhood or Housing position.</li><li>Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.</li><li>Excellent communication and interpersonal skills for effective stakeholder engagement.</li><li>Attention to detail and ability to maintain accurate documentation.</li><li>Problem-solving skills to address maintenance and tenancy issues.</li></ul>Benefits <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package.</li><li>Volunteering days</li></ul>At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

The Vacancy McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Norton Court, Leighton Buzzard, Bedfordshire. This role is all about exceptional customer service for our retired residents, whether helping to ensure they are living in a safe and pleasant environment, or supporting them to organise community events and activities, you will help them make the best of their independent living. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job title: Residential Practitioner Salary: C1 £27,711 - £30,060 (pro rata) plus weekend enhancements and sleep in allowance where appropriate. Hours: Various Contract: Permanent Leeds City Council is seeking compassionate and dedicated Residential Practitioners to join our outstanding children's services. In this role, you'll have the opportunity to make a profound impact on the lives of children and young people, guiding them towards adulthood and independence. Your support will be instrumental in helping them overcome challenges and achieve their full potential. There are a range of opportunities available across the city including full-time, part-time and waking nights working. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence. This is your chance to join us and support our Child Friendly Leeds ambition. We are proud to align our work with the council's values and ambitions , placing children and families at the heart of everything we do. If you're ready to bring your empathy, energy, and dedication to this vital role, we'd love to hear from you. About you As a Residential Practitioner you will bring to the role: <ul> <li>a good standard of literacy and numeracy, with basic computer literacy</li> <li>Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees)</li> <li>recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal life</li> <li>excellent communication and listening skills, teamwork and emotional intelligence</li> <li>flexibility to work shifts including weekends, bank holidays and nights</li> </ul>About the role Based in one of our children's homes, you'll be part of a supportive team at that prioritises your well-being and personal development. Your responsibilities will include: <ul> <li>Creating a safe, caring living environment.</li> <li>Building positive, trusting relationships with children and young people.</li> <li>Nurturing each child's personal development, education and wider learning.</li> </ul>This role offers immense job satisfaction as you witness the positive changes you facilitate in the lives of children and young people daily. Basic salary £27,711 rising incrementally to £30,060 (pro rata for part time) In addition, enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable). What we offer We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary plus enhancements for nights and weekends</li> <li>generous annual leave entitlement plus bank holiday allowance</li> <li>a clear career pathway and continuing professional development opportunities, including support to study for relevant qualifications</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job description Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li>Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans</li> <li>Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs</li> <li>Work with professionals and communities of origin to sustain links and understand past problems</li> <li>Nurture children's ambitions for their future and their learning, both in and out of school</li> <li>Support children and young people's emotional, mental and physical health needs to build self-esteem</li> <li>Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe</li> <li>Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate</li> <li>Ensure that all records are accurate, up to date and GDPR compliant</li> <li>Manage complex and challenging behaviour in an assertive, restorative and sensitive manner</li> <li>Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes</li> <li>Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Maintain a close working relationship with colleagues, external agencies, families and the wider public</li> <li>Be flexible and adaptable to change to assist other services as required, commensurate to grade</li> <li>Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes</li> <li>Work collaboratively with colleagues, knowing when to seek help and advice</li> <li>Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested</li> <li>Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures</li> <li>The council has adopted a flexibility protocol and this role will be expected to work within these parameters</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post</li> </ul>Qualifications <ul> <li>To work in this role you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post.</li> <li>You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview.</li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li>Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate</li> <li>Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Ability to build relationships and actively engage with individual and groups of children and young people</li> <li>Ability to build relationships and communicate effectively with a wide range of people</li> <li>Maintenance of accurate manual and digital records in accordance with GDPR</li> <li>Use of initiative to adapt to changing circumstances and develop solutions to issues</li> <li>Skills in managing conflict and aggression using de-escalation techniques</li> <li>Good standards of literacy and numeracy, demonstrated through qualifications or skills test</li> <li>Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection</li> <li>Understanding of the needs of looked after children and the importance of advocacy for children and young people</li> <li>Basic computer literacy and of the use of Microsoft packages</li> <li>Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity</li> <li>Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required</li> <li>Essential behavioural and other characteristics</li> <li>Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon.</li> <li>Able to understand and observe Leeds City Council equality and diversity policies.</li> <li>Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.</li> <li>Willingness to actively participate in training and development activities.</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade.</li> <li>Participate in appraisal, training, and development activities.</li> <li>Be aware of and comply with Leeds City Council policies and procedures.</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.</li> <li>The council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Residential Practitioner

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Assistant Housing Officer - East Voids / Lettings Team (Lateral Move vacancy) Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This will be based on the East Voids Team 150-152 Kings Road B11 2AP. Working full time 3 days in the office and 2 days agile/ hybrid subject to business and service needs. From time to time you will be asked to provide cover to the other teams within the service across the city to cover emergencies. The role of the Assistant Housing Officer will be going out conducting viewings with customers who have bid for properties off the housing register showing them around sign posting them dealing with all customer enquires booking lettings collecting proofs, managing own work load dealing with energy providers clearing debts on meters. collecting keys as and when needed dealing with lock changes etc. We are looking for an organised individual who has a can do attitude and is willing to learn. Full training and support will be given. The post holder will need to hold a full driving licence. • Working closely with Repairs Partners to manage repairs to empty properties • Completing viewings with Customers as part of the Lettings process. We`re looking for people who can demonstrate : • Excellent customer service skills • Able to work within a busy working environment with tight deadlines • Contribute positively to implementing service improvements This role will involve site visits to empty properties and carrying out viewings with Customers . It is desirable (not essential) that applicants are able to commute to and between site visits (car mileage is currently paid at 0.51 pence per mile). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Azim Hussain <a href="mailto:Azim.Hussain@birmingham.gov.uk" target="_blank">Azim.Hussain@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer - Lateral Move

Job Title: House manager Job Location: Frys Court Oxford Salary: £14,054 -£16,918 dependent on experience millage only Contract type: Permanent Working hours: 20 hours across 3 days About the role <ul><li>To ensure the delivery of high-quality holistic housing services across GreenSquareAccord extra care accommodation. Including manging compliance with health and safety legislation</li><li>To work with housing, maintenance and other GreenSquareAccord staff, as well as external care providers to help residents achieve an independent and positive life and to enhance the environment and communities within schemes.</li><li>To assist in the overall management of the services within GreenSquareAccord extra care housing.</li><li>To provide an excellent Housing Management service to all GreenSquareAccord Customers. This includes Management of income and arrears voids and lettings and general housing management issues.</li></ul> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you <ul><li>Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels.</li><li>Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people.</li><li>Good working knowledge and expeirence of using Microsoft Office sortware such as Outlook, Word, Excel and powerpoint.</li><li>High level of IT - housing management information Systems</li><li>Ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy.</li><li>Experience in working with vulnerable people desirable in housing or supported housing</li><li>Car driver with access to a vehicle</li></ul>About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Job Description VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Internal Applicant's only <ul> <li>Please do not apply unless you are currently an internal applicant under S188</li></ul>Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty <a href="mailto:ian.hegarty@birmingham.gov.uk" target="_blank">ian.hegarty@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer Lateral Move

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. This role will be part of our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

We (Roman and Jenn) manage a portfolio of companies beyond Linjer. One of these is a well-established baby goods brand with half a million Instagram followers. We are now focused on deepening engagement with our community and elevating the brand's presence in the baby and kids space. We are seeking a Community Manager to join our team and support the growth of this brand in our portfolio. The position is full-time in London. What makes this an exciting opportunity? <ul><li>Learn about the role and apply your skill set to a brand beloved by millions of parents across North America and Europe</li><li>Work with a highly experienced and entrepreneurial team</li><li>The brand is a new addition to our portfolio and we're bringing big changes to it - you'll have a lot of room to make an impact!</li><li>Competitive compensation package</li></ul>What You'll Do <ul><li>Formulate creative social media and influencer campaigns, and mobilize the team to implement them</li><li>Coordinate with other team members to ensure a steady stream of new social media ad content</li><li>Using ad performance data, identify trends in winning ad concepts and ensure that we make variations/iterations</li><li>Create content (both visual + copy) for various marketing channels: email, SMS, and social media</li><li>Build and optimize email content, cadence, and segmentation strategy for all promotional, triggered, and transactional emails</li><li>Monitor website performance and propose improvements in design, content and experience</li><li>Assist in company-wide strategy setting</li><li>Regularly report marketing performance</li></ul>Who You Are <ul><li>A recent university graduate</li><li>Fluent English speaker</li><li>You're an avid social media user and are interested in digital marketing</li><li>You have a customer-centric mindset, which translates into you understanding what kind of marketing is likely to be effective for our target customer (a millennial/Gen Z mother)</li><li>You have an eye for aesthetics and can create engaging content </li><li>You take initiative and are driven by passion</li><li>You love being creative!</li><li>You're coachable and dedicated to continuous personal improvement</li><li>You're tech literate and can learn new software with ease</li><li>You thrive in a high-growth environment and enjoy a startup team culture</li></ul>Bonus: you are our target customer yourself (millennial/Gen Z mother)! Not a requirement though :) If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter.

We're looking for the face of a new members club launching soon. You'll curate next-level experiences, keep your London community hyper-engaged and excited, and use your existing network to grow the community ahead of, during and after launch. You have "the rizz" ;) Aethos Hotel Group is looking for a dynamic and people-oriented professional with a strong background in experience curation and community management to join our team as Community Manager in London. This role will report to our Global Head of Membership and Aethos London General Manager. In this role, you will be responsible for fostering a vibrant community in your city, curating exceptional experiences, recruiting top tier members, and building Aethos into the brand for curious travelers with a taste for the extraordinary in London. In summary, you bring the vibes that keep the community engaged and growing. CORE RESPONSABILITIES INCLUDE <ul><ul><li>Member acquisition </li><li>Member engagement</li><li>Customer obsession and success </li><li>Experience curation </li> The ideal candidate will have an existing, robust network within London, and be able to manage both external and internal stakeholders with ease and grace. What is Aethos? Aethos is an experiential, design led hotel group for the curious. We are growing fast, with hotels in Portugal (Ericeira) * Italy (Saragano, Sardinia, Monterosa, Milan), France (Corsica.) We are growing fast, with launches coming up in: Portugal (Lisbon)* UK (East London, Somerset Country House), Spain (Madrid, Mallorca), Americas (Caribbean, Mexico City) Think you have what it takes? See below:</ul>&gt;</ul>OBJECTIVES AND KEY RESPONSIBILITIES <ul><ul><li>Be the face of the Club, maintaining a strong on-site presence to connect with members and create memorable, meaningful experiences. You know how to make every member feel special, and like they are a vital member of a wider community</li><li> Drive member acquisition: identify and recruit top members in your city, and how to encourage key members to do the same to build momentun and create a flywheel effect. This is your core KPI. </li><li>Craft exceptional experiences that boost member engagement and create the 'wow' factor, from wellness and education to cocktail hours and dinner parties. Experiences should be considered through a London lens and be anything but bas.</li><li>Curate 'the vibe' - from lighting to energy to music. Bring charisma and charm to every member interaction.</li><li>Communicate effectively across platforms (e.g., WhatsApp groups, Newsletters, etc.) both inbound (ensuring timely, efficient, and clear responses to all member inquiries) and outbound (keeping members engaged and informed of all updates).</li><li>Boost club revenue by identifying opportunities to increase membership sales, optimize event experiences, and explore strategic partnerships.</li><li>Close the feedback loop - ensure the feedback from your members is getting back to the correct stakeholders to ensure the member experience is constantly improving.</li></ul></ul>REQUIRED SKILLS AND QUALIFICATIONS <ul><ul><li>You have:</li><li>a proven background in hospitality, events, and/or community management (eg running a members club)</li><li>a collaborative approach, working closely with colleagues to support a seamless member experience.</li><li>experience working with high-profile clients, handling sensitive situations discreetly, and maintaining a polished presence.</li><li>flexible availability, and can work evenings and weekends as needed. Availability to travel for retreats.</li><li>You are:</li><li>charismatic, confident, and creative.</li><li>excellent problem-solving, communication, and listening skills.</li><li>able to work effectively with multiple stakeholders, and can be accountable to both the central membership team and the local London GM.</li></ul></ul>LOCATION AND LANGUAGE REQUIREMENT The ideal candidate must reside in London, as the role requires a daily on-site presence to engage with members and oversee daily operations at the Club. Strong knowledge of London, its culture, and its business sectors is considered a significant plus. You should know the scene inside and out. Established local contacts and familiarity with the local market will be advantageous in building and maintaining relationships within the community and beyond. The candidate must possess fluent English proficiency at a C2 level, both written and spoken.

COMMUNITY MANAGER

Location - LONDON Bespoke Britannia has an excellent opportunity for an experienced House Manager to help run multiple private household based both in London and internationally. As the house manager you will ensure the smooth operation of multiple residences and vehicles across various international locations. This includes coordinating all staff travel, logistics, and household preparations for the Principal and his guests. The ideal candidate will be highly organized, proactive, and capable of managing multiple tasks simultaneously. You will report to the Executive Assistant of the principal on a daily basis and to the Principal himself on a regular basis. Job Role <ul><li>Planning - You will need to be able to prepare and execute comprehensive operation plans for all departments in the house with regards to maintenance, repair, sanitation, energy conservation and staff uniforms. You will also have responsibility for financial playing including salary administration.</li><li>Organizing - You will be involved in the recruitment and selection process of staff. The ability to implement staff objectives pertaining to functional responsibilities, performance planning and staff reviews to ensure that house is running efficiently. You will ensure all homes are prepared for family stays or guest visits, with attention to detail for catering, cleaning, and overall presentation. You will also make sure that all vehicles are maintained area ready for use.</li><li>Administration - You will be able to set our clear guidelines for staff, scheduling meetings and keeping open lines of communication. The House Manager is also responsible for documents such as accounting work, month end reports and ad-hoc admin tasks. You will also be responsible for processing staff expenses, track budgets, and ensure timely payment of staff salaries.</li><li>Staff Coordination: Manage household staff and liaise with Principal's executive team, creating and maintaining staff rosters, vacation schedules, and ensuring adequate security and any other third party personnel when required. Management of all household staff in all locations ensuring equality of treatment and consistent high standards of all staff service.</li></ul>• PACKAGE <ul><li>The client is offering a long-term PAYE role for the right candidate, up to £80,000 DOE.</li><li>Hours - To be arranged with the Principal, more hours will be required when the family are home, the majority of the year will but much less due to the families' movements.</li><li>Immediate start available for the right person.</li><li>Great work life balance</li><li>There is no accommodation supplied, you will need to live within commutable distance of Mayfair.</li></ul>CANDIDATE REQUIREMENTS <ul><li>You must hold a professional management qualification and have been working in a similar role managing a large private household.</li><li>You must hold a current DBS or be willing to have one.</li><li>Strong administration and communication skills are essential to this role.</li><li>We are looking for someone that is self-motivated, has the ability to manage their own workload and manage a team upwards of twenty staff at any one time.</li><li>You will also need to have the flexibility to adapt to different work patterns and be able to travel internationally at short notice when required.</li></ul>

76 Housing / Neighbourhood management Jobs