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The Operations Manager Response and Voids will develop and maintain effective relationships with internal and external stakeholders, ensuring that SCDC Housing complies with and manages change to our obligations in respect of industry regulations, regulator requirements, adheres to our policies and national standards. In all areas of building safety.At this time we do not have any in scope buildings of higher risk building of 18m or more but may do in the future.The role will involve working closely with the Senior Management Team and taking a proactive role in monitoring regulation changes or introductions to ensure we remain compliant in all areas, be a key contact for all departments and colleagues, and providing input into the development and maintenance of effective policies associated with meeting our obligations.The role will involve responsibility for the management of the Repairs Team, Main Contractors, accreditations, internal processes and KPIs. You will be responsible Reporting to management in a clear and accurate manner.The Operations Manager Response and Voids will lead on day to day repairs, Void refurbishments and relet service activities and delivering the key departmental objectives. Also assisting the Service manager and Operations Manager – Planned Works with the general management of the department.This is an exciting opportunity to join our team, we are continually developing and innovating to provide the best possible service to our residents.You will be joining a great team and be in a great position to develop and shape the future of Social Housing across the district.For an informal chat about the role or for further information please contact Eddie Spicer Service Manager – Housing Assets on 01954-713477 or 07928-128262 or email me at <a href="mailto:eddie.spicer@scambs.gov.uk" target="_blank">eddie.spicer@scambs.gov.uk</a>

Operations Manager - Response and Void

We are seeking a dedicated and proactive Level 2 Property Manager, this is an ongoing temporary role with potential to become permanent with 2 days in office (Hammersmith), 3 days either working from home or on patch. The pay rates for this role are £20.43 PAYE / £26.85 Umbrella.The ideal candidate will have to oversee a variety of homes and play a key role in fostering vibrant, harmonious communities.In this position, you’ll work closely with residents, managing agents, and contractors, ensuring properties are well-maintained and residents enjoy a seamless living experience. Your accountability and hands-on approach will be vital in managing properties efficiently and maintaining strong relationships with all stakeholders.Key Responsibilities:* Oversee day-to-day management of residential properties * Build and maintain strong relationships with residents, contractors, and agents * Ensure properties are well-maintained and residents’ needs are met promptly * Resolve issues and concerns quickly, ensuring a positive resident experience * Maintain accurate records and reportsSkills &amp; Experience:* Previous property management experience (Level 2 or similar) * Strong communication and organisational skills * Ability to manage multiple properties and priorities * Proactive problem-solving attitudeIf you’re passionate about property management and providing exceptional service to residents, we’d love to hear from you! Apply today to join a dynamic team.

Property Manager (Level 2)

We are currently recruiting for a nice opportunity as my clients Neighbourhood Response Officer on an ongoing temporary basis initially. This opportunity will be based in South London (hybrid working) and is paying £19.75 PAYE / £24.51 Umbrella. The ideal candidate will have experience and be comfortable with the following:* Develop and deliver neighbourhood plans and local offers. * Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work. * Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers. * Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate. * Liaise with other departments on neighbourhood improvements and services * Visit customers in breach of their tenancy or lease agreement where tasked to do so * Visit customers who may require additional support and assess whether they require on going tenancy sustainment. * Conduct viewings and sign ups or tenancy assignments. * Attend court to represent and/or provide witness statements as required * Conduct evictions and attend stay hearings. * Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits. * Assist with major incidents and the decanting of tenantsIf you are interested in this role and would like more information, please apply or get it touch!

Neighbourhood Response Officer

We are currently recruiting for a Sales Executive for new homes based in Manchester on a temporary contract.The pay rates for this role are £16.90 PAYE / £20.88 Umbrella –The ideal candidate must be an experienced sales exec from either new homes or shared ownership (preferably experience in both) working hours will be Sunday to Thursday 10am-6pm.To be responsible for front line sales performance for Shared Ownership and any other sales related products offered.– Deliver sales performance to individual targets to ensure reservations achieved from plan and stock– Close liaison with the Customer Service Team, Marketing team, Sales Progression team, After Sales team, independent mortgage advisers, solicitors, Service Charge team and Housing Management on all sales related matters.– Close and efficient management of sales leads ensuing high levels of customer satisfaction.– Excellent conversion rates from sales lead to reservation– The ability to keep sales to tight time frames for processing– To be expert in the sites and locations to inform and promote our developments, locations and wider communities– To be expert in our specification and product to inform and sell to customers with the ability to understand plans and property technical information and be able to sell accurately from plan– Ensure customers are assessed for eligibility and affordability in line with Homes England’s Capital Funding Guide/s and all compliance and regulatory requirements are met to audit standard for shared ownership, or any other products.– To ensure all sales pack and legal requirements are in place prior to launch– The ability to explain to customers – service charges, estate charges, ground rents, stamp duty and the responsibilities and obligations associated with different products– The ability to be able to explain freehold and leasehold terms and conditions and talk through the conveyancing process and guide buyers through the customer journey– An ability to assess applicants and qualify their eligibility on different terms depending on the sales product– To be responsible for all delivering sales in line with industry regulations such as fraud, money laundering, GDPR and property miss-descriptions– In some cases to be responsible for negotiating the optimum price within pre-set marginsIf this role is of interest to you please apply today or get in touch!

New Homes Sales Executive

Calling All Service Charge Professionals!We are currently recruiting for several temporary Service Charge roles available across London &amp; Hertfordshire, with a range of opportunities for Housing Associations and Local Authorities.Roles Available Service Charge Administrators to Service Charge Officers Hybrid working (2 days in the office, 3 days from home) Locations include: Hertfordshire, North London, and West LondonHourly Pay Rates Starting at £18.09 per hour, up to £30 per hour, depending on the role and clientIf you’re looking to secure a temporary position before Christmas, apply today! Our team of consultants will reach out to discuss your experience and match you with the right opportunity.We look forward to hearing from you soon!The Liquid Recruitment Team

Service Charge Opportunities

We have an excellent opportunity as a Level 3 Project Manager to work on a temporary basis for 26 weeks (initially) for a council based in East London paying £31.93 ph PAYE / £40.45 ph Umbrella rate.You will be required;* To lead and manage the Council’s Disrepair Service, ensuring the timely and efficient resolution of disrepair claims across the borough’s housing stock. * To focus on minimising the Council’s legal exposure through proactive case management, maintaining a high standard of living for tenants, and delivering a cost-effective repair service. * To ensure the effective use of resources and adherence to financial and legal obligations. * To be responsible for ensuring the Council’s Legal Disrepair procedures are followed, and identifying improvement measures, in order to resolve cases quickly, cost effectively, and to the residents’ satisfaction. * To have responsibility for ensuring the disrepair programme is managed to minimise the Council’s financial and legal exposure, so that the Council fulfils its statutory obligations, particularly in relation to damp and mould and building safety. * To ensure close coordination between the Repairs Partnering Team, Legal team, and external contractors to effectively manage repairs cases, and keep an accurate log of the repairs history for each case.Supervisory Responsibilities* One Litigation Officer * Two Disrepair SurveyorsWe have a very limited amount of candidates we can put forward to this role, so if you are interested, please apply immediately for consideration.

Project manager Level 3

We are currently recruiting for a nice temporary opportunity within the Neighbourhood Services Team as my clients Neighbourhood Officer. Our client is a large (recently amalgamated) Housing Group based in Wembley, London – role pays the hourly equivalent to £42,317 per annum.Role Purpose: To provide effective and flexible neighbourhood management services to our customers to help build a community they are proud to live in. With a risk-based approach you will manage a portfolio of mixed / leasehold tenure properties, dealing with all aspects of tenancy management and working collaboratively with our Estates Team to ensure the highest standards are maintained.Duties include but are not limited to:* Provide effective customer facing neighbourhood management services to tenants and leaseholders on Mixed / leasehold tenure schemes in line with policies and procedures. * Work in collaboration with development team colleagues on new development projects. Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews. * Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response. * Working with the service charge team validate service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required. * Investigate and respond to stage 1 complaints and Members Enquiries. * Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams. * Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB. Instigate legal action as required, gather evidence and present at court. * Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested * To make timely external and appropriate referrals to statutory bodies and other agencies as needed and work in partnership to address safeguarding. To maintain accurate and up to date confidential records as required. * Ensure that Fire risk assessment visits are carried out on a weekly basis. * Effective CCTV management in line with Data Protection legislation requirements. gathering * Other housing management functions such as estate inspections, enforcement of parking, requests for additional keys and fobs in line with policies and procedures.You’ll be great for this role if you have:* CIH Housing Level 3 qualification – or a willingness to undertake a relevant qualification * Knowledge and experience of managing and resolving ASB and tenancy management casework * Experience of delivering effective neighbourhood / leasehold management services * A good standard of education commensurate to the level of the job and the knowledge and skills required * Understanding of housing law and organisational policies and procedures (E) * Accurate record keeping skills and experience of using housing management systems (E) * Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility * Strong communication skills via a range of medium to internal and external stakeholders * Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area * Ability to prioritise and manage own workload, time and travel in order to meet required deadlines * Good problem solving skillsIf this opportunity is of interest to you, please apply today for further details.

Neighbourhood Officer

Location: Hybrid – 2 days in-office, 3 days remote Contract Type: Temporary (until April 2025) Salary: £34,649 per annum (equivalent to temp rate)We are currently recruiting for an Interim Leasehold Administrator to join our client’s team on a temporary basis, with the role lasting until April 2025. This is a fantastic opportunity for an experienced and motivated individual looking to make an impact in a fast-paced environment.Key Responsibilities:* Manage leasehold administration processes, ensuring all records and documentation are accurately maintained * Liaise with leaseholders, managing enquiries and providing advice as needed * Oversee lease renewals and the associated documentation * Process payments and service charge budgets * Assist with compliance, ensuring all activities are in line with legal requirementsKey Requirements:* Previous experience in a leasehold or property administration role is preferred * Strong attention to detail and excellent organisational skills * Good communication skills, with the ability to work collaboratively with colleagues and leaseholders * Ability to work independently and manage multiple tasks effectively * Experience using property management software is an advantageThis is a hybrid role, offering flexibility with 2 days per week in the office and 3 days working from home. The position is offering a competitive temp equivalent salary of £34,649 per annum.If you’re looking for an exciting opportunity to join a dynamic team, apply today!

Leasehold Administrator

Job title: Member liaison officer &nbsp; Salary:&nbsp;£23,625 - £28,875 FTE Location/base: Hybrid - Home/CIH office, occasional travel around the UK and to Ireland will be requiredHours: 17.5 hours per weekAbout us&nbsp;The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an experienced member liaison officer to grow our offer to further support professionalism of the housing sector in Ireland.Working in collaboration with the team in Ireland and the UK, you will be accountable for delivering a first class service to our members, including producing high quality events and communications and expanding our education and training offer to our diverse membership.&nbsp;You will be highly organsied and an excellent communicator with proven ability in collaborative working and relationship management, as well as somebody who has their finger on the pulse identifying topics of interest to support and grow our membership.This is an exciting time to join CIH Ireland as we continue to grow our offer to further support professionalism of the housing sector in Ireland so if this is you we would love to hear from you.Travel across Ireland and occasional travel to the UK is required as part of the role.&nbsp;How to applyIf you would like to have an informal chat about this role, please contact Caroline Moloney, Director Republic of Ireland – <a href="mailto:caroline.moloney@cih.org" target="_blank">caroline.moloney@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7Chr%40cih.org%7Cdaa5d095848d462223d308dc65e4f7ad%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638497281292906850%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=Qx6noFSI9MG9Rt%2BTmeLI%2FtXOZVGTh8%2BI1%2BxHZFLaRPs%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;The closing date for applications is: Friday Wednesday 15 January 2025.

Member Liaison Officer

Job title: Member liaison officer &nbsp; &nbsp;Salary:&nbsp;€30,000 – €35,000 FTE&nbsp; Location/base: Home based, occasional travel around Ireland and to the UK will be requiredHours:&nbsp;17.5 hours per weekAbout usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an experienced member liaison officer to grow our offer to further support professionalism of the housing sector in Ireland.Working in collaboration with the team in Ireland and the UK, you will be accountable for delivering a first class service to our members, including producing high quality events and communications and expanding our education and training offer to our diverse membership.You will be highly organsied and an excellent communicator with proven ability in collaborative working and relationship management, as well as somebody who has their finger on the pulse identifying topics of interest to support and grow our membership.This is an exciting time to join CIH Ireland as we continue to grow our offer to further support professionalism of the housing sector in Ireland so if this is you we would love to hear from you.Travel across Ireland and occasional travel to the UK is required as part of the role.&nbsp;&nbsp;How to apply&nbsp;If you would like to have an informal chat about this role, please contact Caroline Moloney, Director Republic of Ireland – <a href="mailto:caroline.moloney@cih.org" target="_blank">caroline.moloney@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7Chr%40cih.org%7Cdaa5d095848d462223d308dc65e4f7ad%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638497281292906850%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=Qx6noFSI9MG9Rt%2BTmeLI%2FtXOZVGTh8%2BI1%2BxHZFLaRPs%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;The closing date for applications is: Wednesday&nbsp;15 January 2025.

We are looking for a Retirement Housing Officer to join Incommunities on a fixed term contract until May 2025 initially. Within this role, you will oversee one of our Retirement Housing schemes and our residents that live there. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties <ul> <li>Oversee a Retirement Housing scheme and our residents that live in them. </li> <li>Work with customers and external agencies to ensure residents are happy, safe and comfortable in their homes</li> <li>Oversee use of common areas, monitor building safety &amp; maintenance issues (eg fire alarm and legionella testing) and outside services such as window cleaners and grounds maintenance.</li> <li>Daily physical visits and/or phone calls to residents to conduct a welfare check.</li> <li>Manage empty properties on scheme &amp; new lettings of properties to suitable customers, organising open days to promote the scheme and service.</li> <li>Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with</li> <li>Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents</li> </ul>Requirements <ul> <li>Experience working in a customer service role, ideally within the housing sector</li> <li>A caring approach</li> <li>A calm and sensible manner in order to handle potential emergency situations</li> <li>Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action</li> <li>The ability to maintain and respect confidentiality</li> <li>Both verbal and written communication skills</li> <li>A commitment to equality</li> <li>Good IT skills, with a working knowledge of Microsoft systems including Excel</li> <li>A current UK driver's licence and full time access to a car, insured for business use are essential</li> </ul>Benefits <ul> <li>Salary £26,168 upto £27,854 per year dependant on experience (pro rata)</li> <li>£1,000 per year essential car user allowance plus mileage (pro rata)</li> <li>West Yorkshire Pension Fund membership - current employer contribution is 15.5%</li> <li>Excellent holiday allowance which increases with service </li> <li>Training, development, and qualification opportunities </li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Retirement Housing Officer - Fixed Term Contract

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week), Empty Property Manager, based in Workington with a salary of £41,027- £45,262 per annum. If you are looking for an exciting new challenge, we have a brilliant opportunity for you to make a difference by managing CCHA's empty property process. This role is key to our commitment to deliver first class services to our residents. We are looking for an exceptional individual, who is passionate about delivering high quality services and driving a culture of excellent performance. As Empty Property Manager, you will be responsible for managing the Association's empty property process, from the point of notice, through the repairs process and up to the point of letting. You will ensure the effective management of the process, working closely with the maintenance and housing teams, identifying areas for efficiency, implementing dynamic and tailored solutions and leading a cohesive approach across the different teams. You will be instrumental in leading the delivery of the entire empty property management process, to ensure that a high quality and value for money service is delivered, which meets the needs and expectations of our residents and is aligned to the most up to date legislative and regulatory requirements. The key purpose of this role is to minimise void rent loss for CCHA, whilst ensuring an excellent customer journey experience. You will be a dynamic, innovative and driven leader, with experience of designing and delivering high performing services, preferably working within a voids/maintenance environment. You will demonstrate a strong collaborative leadership style, with the ability to build effective relationships, both internally and externally. You will also have a thorough understanding of change management and experience of implementing continuous improvement. You can find more information on this role by downloading the document below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now" button on this website. If you are looking to make a real difference to the service we provide to our residents, then please click the apply now button. Closing date for applications: Monday 17th January 2025 Interviews to be held: Wednesday 24th January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Empty Property Manager

Job Title: Community Manager Reporting To: Head of Youth Services Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ) Contract: Full Time, Permanent Salary: £36,000 per annum Benefits: <ul><li>Enhanced policies including 25 days annual leave per year, plus public holidays;</li><li>Company electronic devices;</li><li>Competitive pension;</li><li>Remote and flexible working;</li><li>Excellent opportunities for training and career progression.</li></ul>Please Click Here for our full candidate pack for this role. Closing date: 12th January 2025 Job Purpose: To deliver The Mix's online communities across discussion boards and group chats, leading a team to establish a fun, inclusive and supportive space for young people. Main Responsibilities Responsible for: <ul><li>Innovating and growing our online peer support community</li><li>Taking the online community to the next level in terms of youth-led, peer-to-peer digital communities, both in terms of youth-led practice and using new technologies</li><li>Line management of the community team and day-to-day delivery of the community service</li></ul>Overseeing the day-to-day running of the community: <ul><li>Supporting the community team to deliver The Mix's peer support community across all channels including supporting young community moderators, activators, content creators and peer supporters, ensuring safe moderation and facilitating peer support</li><li>Ensuring delivery of engaging community events such as group chats, live Q&amp;As and Youth Voice activities</li><li>Line management and development of the community team, including officers, senior officers, freelancers and 50+ young volunteers</li><li>Working collaboratively with the content and digital marketing team and partner organisations to deliver a high-quality service</li><li>Managing projects (including budgets) to develop the online community and volunteering offerUsing data and insights from the community to provide analysis of topics and discussions relevant to The Mix</li><li> Working with the volunteer team to ensure that volunteer roles continue to help grow community engagement</li><li>Ensuring that policies, procedures, rotas, schedules and other information about the services are delivered</li><li>Promoting and encouraging self-care and reflective practice across the team </li></ul>Community growth and strategy development: <ul><li>Leading on the growth and development of the community using youth-led practice and new technology to ensure that it is a space that meets the growing and changing needs of young people</li><li>Delivering the community strategy and working with data and insight teams to monitor strategy development against KPIs</li><li>Ensuring that community members have a sense of ownership and opportunities to help shape the community</li><li>Establishing relationships with partner organisations and stakeholders across relevant sectors and fields</li><li>Focusing on the continuous development of The Mix community by attending training events, being aware of best practice</li><li>within the sector and cascading learning to staff, volunteers, and community members</li></ul>Volunteering engagement &amp; development: <ul><li>Line management of the Senior Engagement and Training Officer, supporting them to engage young people in the community into voluntary roles, lead on training and supporting young people in their voluntary roles</li><li>Working with the Volunteering Manager to oversee the departments volunteering practices ensure a high-quality service, continuous volunteer development &amp; a positive volunteering experience</li><li>Ensuring that the community has enough volunteers to deliver the service safely</li><li>Supporting the senior engagement and training officer with the co-design and design of volunteering</li><li>roles and processes</li></ul>Person Specification Essential <ul><li>Qualification and/or relevant experience in youth work up to level 2</li><li>Experience and demonstrable knowledge of running online peer support and community services, including the training and management of volunteers</li><li>Passion for working with young people and experience and knowledge of the issues they face</li><li>Good general technical knowledge with an understanding of the opportunities associated with new technologies and online services for young people</li><li>Excellent people skills, adaptable and flexible in manner and approach with an understanding of how to motivate and develop staff</li><li>Excellent written and verbal communication, as well as good listening skills with the ability to communicate with empathy and understanding</li><li>Good planning and problem-solving skills Experience of delivering online workshops with young people Line management experience of staff and volunteers</li></ul>Desirable <ul><li>Experience in group facilitation and training</li><li>Understanding of the legal issues affecting online communities</li><li>Experience of working within safeguarding frameworks</li><li>Good technical knowledge, ideally including at least a basic knowledge of HTML</li><li>Any additional social media skills such as social listening, reporting and content creation</li></ul>We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Community Manager

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Home Ownership Officer, based in Carlisle, Newcastle or Workington with a salary of £30,680 - £33,769 per annum If you are looking for an exciting new role, this is a great opportunity to join the Home Ownership Team at CCHA as a Home Ownership Officer The position is high paced and reactive. We are looking for candidates with skills and experience that includes: Experience within a housing management and/or home ownership environment, Computer literate, with good knowledge of Microsoft Office packages, Good all round communication skills, Contributes positively within a team and across teams. CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers. If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with. You can find more information on this role by downloading the document link below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now". Closing date for applications Tuesday 14th January 2025 Interviews to be held: Wednesday 22nd January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Home Ownership Officer

We are looking for a Housing Standards officer to join our busy Residential Environmental Health Team to improve the homes of people living in the private rented sector. Islington is a vibrant, diverse and dynamic borough and you will play a key role in helping to create a more equal Islington through our HMO and Selective Property Licencing Schemes. You will be responsible for managing your own workload within the service, providing advice to tenants and landlords, visiting private rented accommodation and taking appropriate action. The work will involve some working outside of normal office hours. Islington offers excellent training and development opportunities, zone 1&amp;2 travel card, generous holidays and flexible working hours. If you would like an informal discussion about this opportunity, please contact Nick Stabeler, Group Manager- Private Sector Housing by email on [email protected] or 0207 527 3205 About You Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li> Up to 31 days leave per year, increasing to 36 days after five years of local government service </li> <li> A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week </li> <li> Learning and development opportunities to maximise your potential </li> <li> Competitive pay and a commitment to paying all staff the London Living Wage at minimum </li> <li> Excellent local government pension scheme </li> <li> Cycle to Work scheme and discounted gym memberships </li> <li> Local discounts from restaurants, shops, health and beauty therapists, and more! </li> </ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check qualifications check and 3/5 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Housing Standards Officer

Job Description Salary: £33,366 - £35,235 Hours per week: 37 hours Interview date: TBC following shortlisting Housing - Empowering Housing Solutions for All in Wiltshire Join our Tenancy Management Team as a Neighbourhood Officer for an exciting opportunity to contribute to developing innovative solutions to support improvements in our service to 5400 council tenants across Wiltshire. As a Neighbourhood Officer you will manage a geographic patch of council tenancies, striving to deliver the best possible customer service to our tenants. This will involve proactive community engagement to develop our estates coupled with reactive tenancy management and on occasion enforcement action. The role requires an ability to work at all levels, from managing those who are setting out on their housing journey to representing the Council in legal proceedings. We are looking for a candidate who is looking for a varied and interesting role. Previous experience is desirable, however it is essential that you have fantastic interpersonal skills and a can-do attitude and a genuine desire to contribute. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Guy Tribbeck, Housing Neighbourhood Services Manager, at <a href="mailto:guy.tribbeck@wiltshire.gov.uk" target="_blank">guy.tribbeck@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Description Exciting Opportunity Alert! Join Rendall &amp; Rittner as a House Manager! Are you looking for a rewarding challenge? Rendall &amp; Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a House Manager. This is an incredible career opportunity with a fantastic package. Position: Part Time House Manager Location: Homechurch House BH23 Working Hours: Monday - Thursday 0800 - 1230 Friday 0800 - 1200 Salary: £14,000 - £14,750 per annum Contract: A permanent position that offers stability and room for growth. Why Rendall &amp; Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall &amp; Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 16 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall &amp; Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall &amp; Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The House Manager plays a central role in managing the day-to-day operations of a retirement development consisting of 34 apartments. The position serves as the primary liaison between residents and the management team, focusing on resident care, property maintenance oversight, and ensuring the smooth running of communal facilities. Key Responsibilities and Requirements: As a House Manager at Rendall &amp; Rittner, you will be: <ul> <li>Passionate about creating a positive and safe environment for residents, guests, and the team.</li> <li>Expert in customer service, using this expertise to lead, engage, and inspire others.</li> <li>Proactive in seeking opportunities to drive the performance of the development.</li> <li>Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.</li> <li>Values and supports the team, building strong working relationships with residents, guests, and external contractors.</li> <li>Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.</li> </ul>How to Apply: Ready for this incredible opportunity? Explore Rendall &amp; Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. #LI-CH1 Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall &amp; Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

House Manager

Community Manager Location: A stunning Purpose-Built Student Accommodation (PBSA) site Reports to: General Manager Are you ready to be part of something extraordinary? At Fusion, we create innovative spaces where students thrive, communities connect, and unforgettable experiences come to life. We're searching for a driven and dynamic Community Manager to help shape an exceptional living environment for our residents. About the Role As an Assistant Accommodation Manager, you'll work closely with the General Manager to oversee daily operations, build a vibrant community, and lead an enthusiastic team. This is more than just a job-it's an opportunity to make a real difference in the lives of our residents by delivering unforgettable experiences and managing a high-performing property. What You'll Do Create a Standout Resident Experience <ul> <li>Build an engaging, inclusive, and safe environment where students feel supported and inspired.</li> <li>Plan and deliver exceptional events and activities that delight and connect our residents.</li> <li>Foster meaningful relationships with universities, colleges, and local organizations to elevate our offering and reputation.</li></ul>Operational Excellence <ul> <li>Assist with all aspects of property management, from safety compliance to recruitment and onboarding.</li> <li>Drive performance by collaborating with the General Manager to meet and exceed KPIs, occupancy targets, and revenue goals.</li> <li>Support property mobilisation, ensuring smooth check-ins and an exceptional start for both residents and team members.</li></ul>Lead a High-Performing Team <ul> <li>Motivate and mentor your team to achieve their best, championing a positive workplace culture.</li> <li>Conduct one-to-ones, appraisals, and development plans to help team members thrive.</li></ul>What We're Looking For <ul> <li>Customer-focused: You're passionate about creating extraordinary resident experiences.</li> <li>Creative and resourceful: You're brimming with fresh ideas for events and wellbeing programs.</li> <li>A natural leader: You inspire your team and lead by example.</li> <li>Target-driven: You're motivated to achieve KPIs and income goals.</li> <li>Organized: Excellent at time management, prioritizing tasks, and maintaining high standards.</li></ul>Why Join Us? <ul> <li>Work in a cutting-edge PBSA site that's as inspiring as the community you'll help build.</li> <li>Be part of a company committed to thoughtful, innovative living spaces.</li> <li>Thrive in a role where no two days are the same and your creativity is celebrated.</li></ul>Flexible working hours are required, including occasional weekends and evenings during student intake periods. Take the next step in your career and help us create a community that residents will remember for a lifetime. Apply now and make an impact

Company Description Title: Community Manager Location: Finsbury Square, London Salary:£35,000 Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

The job itself We have an exciting opportunity to join the Housing Services Section on a part time basis in delivering front line services to the public. This is a time of change for Social Housing Providers which will involve changes in the services offered and the interaction with customers. We are looking for a person who is not only keen to manage on a day-to-day basis a patch of approximately 300 council properties, but also is keen to develop resident involvement and the housing service within the area. The post will be based at Goole Council Offices, however, the Council anticipates that the successful candidate will work in a blended way combining both working from home, from other centres and the office and is keen to offer flexibility to this role where this benefits both residents and officers. The work is challenging and varied including general tenancy and estate management (which includes progressing possession cases through the County Court), housing allocations and void property control, providing housing advice and general homelessness advice. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in housing, however, we are keen to help officers to develop and will offer both professional and specialist training to the right candidate.

Housing Management Officer

Neighbourhood Officer Location: Devizes Salary: £33,357 per annum Hours: 37 hours per week Closing Date: Sunday 12 January 2025 Are you a Housing Professional looking for your next role? We have an opportunity to join the Neighbourhoods Team in Wiltshire as a Neighbourhood Officer. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. About you You will be resilient, able to work independently and be able to flexibly respond to unplanned situations and be confident to think on your feet to problem solve in the moment. You must be organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We plan to hold interviews on 17 January 2025 in our Devizes Office. Successful candidates will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Job Description We have a permanent, full-time opportunity for an Estate Assistant to join our Estates team working 35 hours per week, Monday to Friday, from 08:00am to 4:00pm. You will be responsible for providing high quality grounds and garden services to our schemes based in and around Welwyn Garden City in Hertfordshire. Reporting into the Estates Services Officer you will be responsible for providing high quality Gardening &amp; Cleaning services to our schemes. We are looking for someone who has good customer service skills as you will be interacting with our customers and colleagues. The work can sometimes be quite physically demanding. You will also be able to demonstrate the following essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types</li> <li>Experience and knowledge of lawn, shrub, and plant care</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health and Safety guidelines</li> <li>Able to work effectively within a team</li> <li>Ability to use all equipment safely and effectively</li> <li>Ability to work effectively without high levels of supervision</li> <li>Knowledge of Health and Safety legislation, including COSHH and PPE</li></ul>Some of the key duties involved are: <ul> <li>Grounds, maintenance, and external gardening work (Hedge trimming, grass cutting, weed and moss control etc)</li> <li>Cleaning internal and external communal areas</li> <li>Using mechanical cleaning tools</li> <li>Cleaning of internal communal areas including lifts, corridors (mopping dusting and vacuuming)</li> <li>Bin store/bulk waste management</li> <li>Litter picking</li> <li>Customer interaction</li></ul>Work Schedule <ul> <li>Monday to Friday - 8am - 4pm</li> <li>35 hours per week</li> <li>No weekend working</li> <li>Start and end location within Welwyn Garden City, you will be expected to travel within the home counties</li></ul>Essential Requirements <ul> <li>Full clean UK driving licence.</li> <li>Ideally 2 years gardening experience (but will accept less if you are the right candidate) </li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Please apply by submitting your CV as a word or pdf attachment. Interviews will take place in person on Friday 10th January in Welwyn Garden City. INDTGP TJTGP

Estate Assistant

The vacancy We are looking for a dedicated resident liaison officer to support the coordination of specialist works and major projects, ensuring we deliver a customer-focused service to our residents. At Bromford, we are committed to providing homes that empower our customers and their families to achieve their aspirations. We want our homes to be places of pride and support, not a barrier. In this role, you'll be responsible for coordinating activity across the team, delivering exceptional customer service, and supporting residents throughout the home improvement or relocation processes. You'll provide vital information and advice on specialist works, conduct impact and needs assessments, and work closely with residents to identify their housing needs and preferences. For those requiring a move, you will help facilitate a smooth and supported transition. You will play a key role in supporting the procurement of high-quality contractors and developing effective relationships with service providers to meet the project's objectives. The role will also involve managing administrative processes, ensuring timely delivery of services, and adhering to robust financial procedures to support residents appropriately. You'll also lead on communications for investment projects, both internally and externally. As well as coordinate consultation events, manage contractor social value obligations, and support the development and implementation of processes to ensure a smooth project delivery. This role is full time and available as a 12 month fixed term contract. You will cover the Cotswolds and South Gloucestershire with the occasional travel to the West Midlands when necessary. An enhanced DBS check and full driving licence are required. What we're looking for: <ul> <li>Proven experience in a customer-focused environment, delivering excellent customer service</li> <li>Experience working in social housing and supporting property investment or housing-related activities</li> <li>Strong ICT skills with experience using Microsoft Word, Excel, and Outlook</li> <li>Excellent verbal and written communication skills, with the ability to communicate clearly to both customers and colleagues</li> <li>Ability to build positive working relationships with colleagues and external partners, including contractors</li></ul>If you're passionate about delivering excellent service to residents and want to be part of a team that makes a real difference in people's lives, apply today! The closing date is 5 January with interviews taking place 13 January. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at The Cedars in The Malpas The development itself is home to a close-knit community, with just 2 one bedroom and 19 two bedroom apartments exclusively for those over 60. Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,908.61 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

68 Housing / Neighbourhood management Jobs in England