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Housing Management Coordinator Mymms House, Welham Green, Hertfordshire. Service based. Temporary (until end of March 2025), full time (37.5 hpw), Mon-Fri 9-5 Pay £12.61 to £13.36 per hour (£24,664 to £26,123 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Hertfordshire. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts Typical day as a Housing Management Coordinator <ul> <li> Working with our Independent living over 55 customers </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Carol and our 11 Housing Management Coordinators in the wider team, we're super passionate about what we do! We're really proud of the services we manage, working with customers to give that homely feel around the buildings. We're a supportive bunch and like to meet on Teams weekly as well as in person Team meetings every other month. Job details <ul> <li> Flexible working hours between 8am and 6pm Mon-Friday </li> <li> Based at our service in Welham Green you'll spend your time ensuring the building is safety compliant, repairs are reported and completed, supporting customers with their rent queries and arrears. </li> <li> Able to use technology for keeping Health &amp; Safety files up to date, making benefit claims and doing tenancy signs ups. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Your typical day could start with a welcome visit to new tenants who've just moved in, before you go to a Residents' Association meeting to hear residents' concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody's self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help. As a roaming Neighbourhood Manager, you'll be the 'face of Peabody' and no one day is the same. You'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. With a particular focus on helping vulnerable residents and families, you'll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody's service to them and ensuring we take full account of residents' needs. You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and you're first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. A minimum of 1 to 2 days each week working in our Westminster Bridge Road office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point and being available to your residents. You may also be required to visit other office locations and cover provide cover for other Neighbourhood Managers, depending on the needs of the business. Your role covers all aspects of housing management - everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you're: <ul> <li> committed to first class customer service </li> <li> resilient with a positive, flexible, compassionate and can-do approach </li> <li> organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively </li> <li> experienced within a customer facing role, preferably within housing management and ideally within the social housing sector </li> <li> be prepared to undertake a level 3 qualification in Housing Management if not already held. </li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li> <li>the opportunity to broaden your skills and enhance your professional development</li></ul> This is a 6-month fixed term contract to cover maternity leave. This role will require a Basic DBS check, a full UK driver's licence and access to a vehicle. Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Caroline Seery at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> Interviews will take place on 16th &amp; 17th December PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Neighbourhood Manager

Who We Are and What We Do Kinovo plc is a leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services. We operate through three long-established and complementary subsidiaries: Purdy Contracts Ltd, Dunham Ltd, and Spokemead Ltd. We lead in delivering safe and sustainable property solutions, protecting our customers, benefiting the environment, and enhancing communities and the lives of our employees. Join Our Team and Make a Real Difference! At Kinovo, we are passionate about raising living standards for people, families, and communities, ensuring safe and reliable homes. We are proud to be an equal opportunities employer, celebrating diversity and inclusion across our workforce. As a Disability Confident Committed Employer, we provide flexible recruitment and working practices, ensuring neurodivergent individuals have equal opportunities. We are a Living Wage Employer and have pledged our support to The Armed Forces Covenant. All vacancies are advertised internally, giving priority to our team members*. If you are looking for genuine career growth, want to be part of a successful, growing group and share our values and commitment, we want to hear from you! Our Values <ul><li>Integrity: We lead with honesty and respectfulness - promising inclusivity, respect, humility, and candour.</li><li>Innovation: We look to the future, continuously improving the present - daring to be different.</li><li>Reliable: We are always there for our team mates, customers, and communities - making every day incredible.</li><li>Reputable: We hold ourselves to the highest standards - caring about tomorrow.</li><li>Successful: We work together to succeed - welcoming collaboration, determination, passion, and confidence.</li></ul>The Role Employer: Purdy Contracts Job title: Resident Liaison Officer Location: Hackney, E5 8QP Working Times: Monday to Friday, 08:00 - 17:00 Salary: £30,000-£35,000 per annum DOE Equipment provided: Company Van (Full, Clean UK Driving Licence essential), Fuel Card, Uniform, Laptop Our Expectations The RLO (Resident Liaison Officer) will focus on fostering positive relationships among residents, subcontractors, client representatives, and management teams. This role supports the company in achieving and surpassing its business plan KPIs. The RLO will interact directly with residents, clients, and subcontractors, often engaging in door-to-door visits to assess satisfaction with completed work and address concerns, resolving them personally or escalating them as needed: You will have: <ul><li>Previous experience in an RLO capacity or customer service facing role within the social housing sector. Multi Trade experience preferred</li><li>Excellent interpersonal and relationship building skills. </li><li>Negotiation and leadership skills to be able to resolve complaints/queries quickly and efficiently, that suits the needs of residents and the Contract.</li><li>Efficient time-keeping and punctuality skills: You are expected to manage your time effectively, ensuring you meet all deadlines and KPI's.</li><li>Positive attitude to learn: a positive, proactive attitude, being open to feedback, eager to acquire new skills, and showing initiative in your personal and professional growth. You should demonstrate curiosity, enthusiasm, and a positive mindset toward learning in workplace settings.</li><li>Effective Communication: You are expected to communicate clearly and professionally, both in writing and verbally. This includes active listening, asking questions when necessary, and engaging respectfully with residents and colleagues at all levels.</li></ul>You will: <ul><li>Primary Liaison: Act as the central point of contact for residents regarding assigned contracts, ensuring open and effective communication, both written and verbal, at all times to maintain seamless project operations.</li><li>Complaint Management: Address complaints promptly and effectively, ensuring all parties are satisfied whilst maintaining thorough documentation.</li><li>Stakeholder Communication: Deliver accurate, timely information to all stakeholders through written and verbal updates.</li><li>Resident Meetings: Attend resident meetings, which may occasionally fall outside standard working hours. (Flexibility in working hours is essential.)</li><li>Reporting: Prepare detailed weekly reports on ongoing works for the Contracts Manager, coordinating with relevant staff as needed.</li><li>Information Accuracy: Collaborate with residents to ensure consistent and accurate information is shared, addressing discrepancies proactively and assisting in their resolution.</li><li>Support Planning: Assist the Contracts Management team in organising and sequencing work schedules to meet client and customer expectations.</li><li>Property Surveys: Conduct thorough written and photographic condition surveys of properties when resolving resident complaints/queries.</li></ul>Package &amp; Benefits <ul><li>Permanent Contracts</li><li>Annual Appraisals and Pay Reviews</li><li>Annual Bonus Scheme</li><li>32 days of paid annual leave</li><li>Buy &amp; Sell Holiday Scheme (up to 4 additional days)</li><li>Share Incentive Plan</li><li>Cycle to Work Green Bike Scheme</li><li>CPD and sponsorship through professional qualifications</li><li>Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work</li></ul>Wellbeing Support <ul><li>Mental Health First Aiders across the Group</li><li>Partnered with HSBC for Financial Wellbeing Seminars</li><li>Partnered with Step-Change National Debt Charity for Advice and Support</li><li>Employee Assistance Programme (EAP) - 24-hour Confidential Helpline including access to the 'Wisdom' App for various discounts</li></ul>If you're ready to make a positive impact and grow with us, apply today and become part of a dynamic team dedicated to making a real difference! If you would like your personal details removed from our recruitment database please email <a href="mailto:HR@kinovoplc.com" target="_blank">HR@kinovoplc.com</a>. Contact information Nerhan Yilmaz

Resident Liaison Officer

About us Lendlease are a globally integrated real estate group, we draw on decades of experience and the latest thinking in development, design, placemaking, construction and investments to deliver iconic and enormously successful places. Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience. The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success The role We are currently recruiting for a Community Manager for our Park Central West property. This role is critical to the development and success of this product and will be responsible for the profitable operation of the apartment community, while providing excellent customer service and asset prevention and enhancement. What will you do? <ul><li>Complete Monthly Marketing Survey. Have complete understanding of all competing rents in the market. </li><li>Build a vibrant, safe and welcoming community our residents enjoy being a part of.</li><li>Employ qualified associates for all positions at the community. </li><li>Supervise activities of Leasing Consultants. </li><li>Review and approve or deny applications for residency</li><li>Implement a professional and courteous attitude throughout all property operations</li><li>Conduct thorough move-in orientation and apartment inspection with new residents</li><li>Ensure compliance with Community Policies and lease agreements.</li><li>Refer all liability claims. Legal complaints, or violations to Head of Build to Rent, International Operations immediately.</li><li>Monitor community for compliance to all Fair housing, Fair Employment and ADA laws.</li><li>Communicate on a weekly basis to various stakeholders.</li><li>Process SODA's</li><li>Produce management reports as scheduled.</li><li>Preparation of budgets and management plans.</li><li>Maintain company database on a daily basis.</li></ul>You will bring <ul><li>Proven block management / residential property management experience.</li><li>Experience in either a business operations role, and/or knowledge of the property management industry, and property management principles and relevant legislation.</li><li>Motivational team leader with experience delivering exceptional customer service</li><li>Results focused.</li><li>Excellent communication and organising skills including the ability to concurrently manage multiple tasks involving varied stakeholder groups.</li></ul>What we provide <ul><li>Car allowance </li><li>Industry leading pension scheme</li><li>Private medical health benefit and dental plan options</li><li>Enhanced parental leave</li><li>Life assurance</li><li>25 days annual leave with the option to buy or sell additional days</li><li>Wellbeing leave</li><li>Health and wellbeing support and initiatives</li><li>24/7 confidential Employee assistance programme</li><li>Discounted gym membership to over 2,500 gym's nation wide</li></ul>Want to find out more about our benefits? Click here. Belong at Lendlease We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. We aspire to create a diverse workforce by recruiting suitably qualified candidates from a range of backgrounds regardless of age, sexual orientation, ethnic or national origin or colour, sex, trans- gender status, religion or belief, pregnancy and maternity, marital or civil partnership, or any other group who face disadvantage in our society. As part of our ongoing commitment to diversity we have invested in the external verification for equality, diversity and inclusion and have achieved the Equality Assured Standard accreditation and the National Equality Standard. We particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Lendlease is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. Our flexible working arrangements can help you to achieve a lifestyle balance. We build careers, develop skills and invest in people. Imagine what more you can do here. Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Community Manager

Annual salary: up to £28,350.00 Resident Liaison Officer Dartford &amp; Tower Hamlets Full Time, Permanent 42.5 hours Per week 8-5 Mon-Friday £28,350 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team at Mears, where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join our team to help shape our customer services and exceed expectations. Role Criteria: <ul><li>Previous Experience in a Customer-Facing Role</li><li>Knowledge of Social Housing and Planned Works</li><li>Good Administrative Skills</li><li>Good Communication Skills</li><li>UK Full Driving Licence</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>To apply, follow the link below or to discuss your application further; contact Francesca at <a href="mailto:f.park-davies@mearsgroup.co.uk" target="_blank">f.park-davies@mearsgroup.co.uk</a> Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Annual salary: up to £27,000.00 Resident Liaison Officer Thanet Full Time, Permanent 42.5 hours Per week 8-5 Mon-Friday £27,000 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team to support the customer journey to deliver planned works both externally and internally where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join us in Ramsgate and Margate to help shape our customer services and exceed expectations. Key Criteria: <ul><li>Previous Experience in a Customer-Facing Role</li><li>Knowledge of Social Housing and Planned Works</li><li>Good Administrative Skills</li><li>Good Communication Skills</li><li>UK Full Driving Licence</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>To apply, follow the link below or to discuss your application further; contact Francesca at <a href="mailto:f.park-davies@mearsgroup.co.uk" target="_blank">f.park-davies@mearsgroup.co.uk</a> To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Interviews will take place in January 2025. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Will Penberthy: <a href="mailto:will.penberthy@bristol.gov.uk" target="_blank">will.penberthy@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Housing Advisor

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Arden Grange, Knowle, Solihull. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Wolsey Place development based in Hailsham, East Sussex. Built in 2016, Wolsey Place is a Retirement Living development that consists of 39 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Salary: £17,908.61 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Trelawny House development based in Falmouth, Cornwall. Built in 2016, Trelawny House is a Retirement Living development that consists of 46 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Salary: £17,908.61 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

We're looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community. Responsibilities: <ul><ul><li>Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.</li><li>Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.</li><li>Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).</li><li>Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.</li><li>Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.</li><li>Innovate in how we can turn customers into superfans.</li><li>Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback. </li><li>Ideate and innovate new ways to seed content out to new audiences</li></ul></ul>Requirements: <ul><ul><li>Worked in a community management, marketing, customer service or social media role for at least 4 years.</li><li>Experience with social media platforms and knowledge of their differences and nuances.</li><li>Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.</li><li>The ability to develop creative, engaging and original social-first community content.</li><li>Experience of working in a fast-paced environment and able to juggle multiple projects at once</li></ul></ul>Nice to have: <ul><ul><li>Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.</li><li>Industry experience: Experience within fintech/trading industry is preferred but not essential</li></ul></ul>In return, you will receive: <ul><ul><li>Full annual performance assessment</li><li>Medical Insurance Coverage</li><li>Provident Fund</li><li>Hybrid type of work with flexible working hours</li><li>Modern and outstanding equipment</li><li>Employee referral program</li><li>The opportunity to work with one of the smartest teams on the market. </li></ul></ul>

Company Description Godolphin is the world's largest thoroughbred operation, comprising breeding and racing interests spanning seven countries, across four different continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievement that has led to a legacy of success for horses in Godolphin's famous blue silks. Its global headquarters is in Newmarket, which is the epicentre of the UK's thoroughbred industry. Job Description Godolphin are seeking to recruit an experienced Accommodation Manager to take responsibility for a small team providing excellent and efficient property management services across Godolphin's Accommodation portfolio of around 350 residential properties and 14 licenced HMOs. This is a challenging role, in a unique and fast paced working environment, supporting our people and the success of our horses on racetracks and studs. Key tasks to be undertaken by this role are: <ul><li>Managing recruitment, performance, and development of a small team of employees</li><li>Working closely with the wider Property Department team to ensure necessary works in properties are carried out efficiently, and in line with scheduled programme of work</li><li>Point of contact for Godolphin directors and senior stakeholders in relation to housing requirements across the organisation, providing allocation advice and guidance</li><li>Primary point of contact for any housing issues experienced by these senior stakeholders living in company housing</li><li>Oversee the void property process with members of the wider property team, procuring accommodation led works as required</li><li>Guaranteeing all seasonal properties are ready for the respective transient occupants at various times of the year</li><li>Facilitate the set-up of accommodation with furniture, household goods, linens and, where applicable, cleaning provision ahead of employees moving in</li><li>Ensure all vacant properties, including guest houses, are checked weekly during periods of non-occupation</li><li>Oversight of, and liaising with new tenants/occupants for viewings, inductions, and stock condition surveys, ensuring necessary housing paperwork such as license agreements and ASTs are correctly completed and filed</li><li>Ensuring all properties within the managed portfolio are visited on an annual basis with any actions reported to the relevant department(s)</li><li>Taking any necessary legal action regarding breaches of conditions/tenancy and serving notices where necessary; working closely with legal partners where required</li><li>Working with local authority partners to ensure that HMOs are licensed and maintained to the required standard. Carry out routine hostel inspections, identifying and instigating any required repairs</li><li>Monitoring and management of Accommodation-based service contracts, such as gardening, cleaning, housekeeping, and removals. Support any tender process to meet the needs of the portfolio</li><li>Manage, build, and execute an annual planned works programme. Also prepare future budget years programs. Manage day-to-day repairs and requests for the accommodation team and monitor</li><li>Being available, and responding to out-of-hours issues, on a rotational basis; working in conjunction with the security team to authorise, instruct and engage with contractors to provide urgent and emergency resolution</li><li>Effective management of, and resolution of, any complaints received</li></ul>Qualifications Skills and experience <ul><li>Minimum of three years' experience working within a similar residential property environment for either a landlord, housing association or managing/letting agent</li><li>Formal housing or lettings qualification (CIH or MARLA) would be desirable, but not essential</li><li>Knowledge and experience of property maintenance and legal compliance</li><li>Strong leadership skills and previous experience of managing a team</li><li>Strong time management, organisational and communication skills</li><li>Ability to recognise problems, identify route causes and take appropriate steps to resolve quickly and efficiently</li><li>Experience of working, and managing, in a fast-paced busy working environment</li><li>Self-motivated with the ability to work on multiple tasks concurrently</li><li>Full UK driving license</li></ul>Additional Information This is a great opportunity to join our world leading organisation, working in and around excellent facilities day to day. We offer an impressive benefits package including private healthcare and a company car allowance, and salary between £38 - £45k dependant on experience. Full job description is available upon request. To apply, please click 'I'm Interested' or send your CV and a covering letter to: <a href="mailto:uk-recruitment@godolphin.com" target="_blank">uk-recruitment@godolphin.com</a> Closing date for applications: 29th November 2024, however candidates will be screened whilst the role is open, and we reserve the right to close the vacancy ahead of the above-mentioned date should we receive a high volume of suitable applications. Godolphin aims to create a diverse and inclusive working environment in which everyone feels valued, that their contribution matters and they are able to perform to their full potential. We therefore encourage applications from candidates of all backgrounds and circumstances, and we will be happy to discuss any adjustments you may require to make our workplace one you can thrive in.

Accommodation Manager

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Company Description United Living Group is comprised of four complementary pillars, all dedicated to realising our vision of creating a connected, sustainable future: <ol><li>United Living Property Services</li><li>United Living Infrastructure Services</li><li>United Living New Homes</li><li>United Living Connected</li></ol> This vacancy is within our United Living Property Services pillar where we revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Proven experience in managing site financials, including but not limited to budgeting, forecasting and financial analysis.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organisation skills with the ability to multi task and prioritise, with a focus on ensuring time delivery of results in all facets of the role.</li><li>Excellent verbal and written communication skills</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Hughenden Court, Hazlemere, Buckinghamshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £21,490.34 plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

We want you to #JOINTHEREBELLION! For 30 years we've been independently developing and publishing incredible video games at our multiple studios founded by Jason &amp; Chris Kingsley, but Rebellion is more than just games. We have our own film and mo-cap studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are on the lookout for a talented and dynamic Community Manager to play a key role within our gaming communities and propel our presence on social media platforms. Working within our Marketing department as part of the Community Management team, this role will develop and execute social media and community plans for Rebellion's games, with each Community Manager focusing on one franchise, whilst supporting on others. The Rebellion Community team is a vital link between the players and our development teams, providing the much-needed day-to-day communications to achieve high-levels of sentiment and information flow. This role is based at our riverside headquarters in Oxford, offering a creative and relaxed atmosphere where teamwork drives our success. We can provide a relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment. We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Responsibilities: <ul><li>Updating and delivering various marketing, development and social information through forums, social media channels, blogs, website, and third-party contacts. </li></ul><ul><li>Continuously looking for ways to engage and grow our games communities, specifically via Rebellion's social and community channels. </li></ul><ul><li>Collating and curating community feedback throughout different beta/Early Access programs, in addition to assisting with program administration. </li></ul><ul><li>Create and manage processes to track and keep monitored each communication activation making sure our qualitative and quantitative objectives are always properly met. </li></ul><ul><li>Forging strong and trusted relationships with key evangelists and influencers of our gamers and of our gaming genres, and encouraging friendly, constructive interaction across our channels. </li></ul><ul><li>Working alongside Product Marketing and PR to ensure community initiatives are primed, timed and apt to our audiences. </li></ul><ul><li>Run innovative campaigns, competitions and experiences across our social media and community channels. </li></ul><ul><li>Support the wider Marketing and Community team when various other products reach peak activity during their campaign cycle.</li></ul>Requirements <ul><li>Excellent knowledge of current online game communities. </li></ul><ul><li>Enthusiastic gaming knowledge, especially regarding the shooter and action genres. </li></ul><ul><li>Previous online moderation/admin experience that can be viewed online. </li></ul><ul><li>Tactics to grow multiple social channels. </li></ul><ul><li>Passionate about new digital channels, new trends, new rising areas of online opportunity. </li></ul><ul><li>Ability to communicate detailed solutions to any problems encountered. </li></ul><ul><li>Able to manage the demands of numerous people and tasks. </li></ul><ul><li>Presentation skills. </li></ul><ul><li>Previous experience working as a Community Manager in the gaming industry. </li></ul>Benefits We offer an extensive benefits package to our team including: <ul><li>22 days holidays + Christmas closure (typically 4 days) &amp; Bank holidays (increasing with service at 5 years - one day each year until you reach 31 days) </li></ul><ul><li>Private Medical Insurance, healthcare cash plan, including dental and Vision </li></ul><ul><li>Life Assurance, Income Protection &amp; Critical Illness Cover </li></ul><ul><li>Enhanced Family Leave </li></ul><ul><li>Interest Free, Tax-Free loans </li></ul><ul><li>Enhanced Pension Scheme </li></ul><ul><li>EAP a range of Mental Health and Wellbeing Support </li></ul><ul><li>Plus loads more... including a wide range of discounts, freebies, and social events! </li></ul>Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city's train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us here Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn't sound quite like you, we're recruiting for a range of positions across the studio and we're always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: Rebellion: Careers #LI-Hybrid

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Brooklands Court, Long Eaton, Derbyshire Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £25,724.44 FTE - ACTUAL £21,490.34 plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Location Birmingham, Leeds, Manchester and Winchester Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Kilburn area working on social housing contracts, Scaffold, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Caen Stone Court development based in Arundel, West Sussex. Built in 2009, Caen Stone Court is a Retirement Living development that consists of 24 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 20 hours per week - Monday to Friday. Salary: £14,326.89 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The role of the Community Manager is to lead, coordinate, support and facilitate all site events and be the point of contact for the client, site teams and their customers. The Community Manager is responsible for creating and nurturing a culture of excellence that delivers on the provision of a best-in-class service for the account. The individual will work closely with site staff and their customers, as well as other service partners in the business, and as this role is highly visible. The role is hands on as required with the role holder being involved and supporting all aspects of events, whilst being proactive, adaptable and flexible. <ul><li>Manage the marketing strategy and annual budget</li><li>Manage social media channels and provide monthly content</li><li>Attend industry relevant networking</li><li>Attend monthly marketing update calls with the Client</li><li>Provide monthly marketing reports including social media updates, digital marketing performance, tenant liaison updates, events, PR and communication updates</li><li>Work with 3rd party suppliers to raise the building's profile</li><li>Dealing with press releases</li><li>Responsible for events management in the building</li><li>First point of contact for all events</li><li>Building relationships with event providers</li><li>To build a highly trusted relationship with the site teams and their customers ensuring our delivery is proactive and engaging. Listen and promptly act appropriately and constantly collaborate</li></ul>Qualifications Minimum Requirements include: <ul><li>Experience in an events environment and marketing</li><li>Experience in event coordination</li><li>The ideal candidate will thrive in a quick moving, ambiguous environment, have an extraordinary attention to detail, while still working under tight deadlines. They will be collaborative, supportive, and skilled in handling multiple, complex, concurrent events</li><li>Outstanding customer service skills and orientation</li><li>Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills</li><li>Must be able to demonstrate flexibility in relation to type of works carried out and availability with events often operating out of hours</li><li>An excellent customer focused manner at all times</li><li>Ability to be proactive and to possess strategic thinking and planning skills</li><li>Strong communication skills, leadership, teamwork, analysis, judgment, and customer focus</li><li>Able to evaluate priorities and re-juggle as appropriate</li><li>Able to resolve conflict and communicate intentions clearly</li><li>Deliver on time and with high quality results</li><li>A proven team player at ease with sleeves rolled up approach</li><li>Experience being involved with Workplace or Facilities operations at an event level</li><li>Excellent PC skills, proficient in Microsoft office</li><li>Customer focused</li><li>Good communicator - both written and verbal</li><li>Assertive, proud, positive</li><li>Possess cultural awareness and sensitivity</li><li>Fluent or first language English is required (written and oral)</li></ul>Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

Housing Administrator Internal Role Title: Estate Services Administrator Hours: 35 hours per week, Monday-Friday Salary: £22,223-£27,779 per annum (salary offered dependent on experience) Contract: Permanent You will be providing support to the Estate Services team, helping to improve efficiency within the team and overall customer service through administration, prioritisation, customer liaison and providing process oversight to support contract management. We support agile working, so you'll be provided all IT equipment to work flexibly between your home and at our Dartford office. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback. Your key tasks will include: <ul><li>Managing the Estate Services team CRM queues and incoming activities, emails and internal requests, ensuring a balanced workload across team members and reallocating work as appropriate. Triaging incoming communications to ensure priorities are dealt with in order and urgent items are not missed. Ensuring Estate Services Officers (ESOs) have area-based queries in a timely manner.</li><li>In supporting ESO area email inbox management - flagging urgent matters for early attention, improving management of feedback and complaints and monitoring processes (like rectification inspections) to ensure they are being followed.</li><li>Assisting ESOs with diary management, reducing travel through better use of site visits.</li><li>Site variation paperwork: Ensuring timeliness of site additions and variations, preventing complaints due to lag in estate-based services delivery to new sites or missed areas on existing sites, and providing clarity on contractor responsibilities and accurate invoicing/payments.</li><li>Monitoring the number of inspections and rectifications, identifying failures to follow process that will impact on ability to apply contractor sanctions. Identify colleague training needs on existing processes.</li><li>Scheduling and minuting meetings on behalf of the Estate Services team ensuring minutes and actions are circulated within the required timescales.</li><li>Scheduling and minuting contract meetings (monthly and quarterly), ensuring effective contract management through regular contract meetings programme.</li><li>Acting as first point of contact on behalf of Estate Services team for callers (external and internal customers) when the team are on site and/or unavailable. Providing support to Estate Services team colleagues when they're on site i.e. if they need a location map to clarify a query.</li></ul>We're looking for someone who has: <ul><li>A good standard of education with good written, verbal and numerical skills.</li><li>A good standard of use of MS Office suite, particularly MS Word, Excel and Teams.</li><li>Experience of office administration - diary management, minute taking, organising systems, records and files.</li><li>Awareness of the social housing sector and current issues.</li></ul>It is beneficial, but not essential if you also have: <ul><li>A good knowledge of basic housing procedures.</li><li>Proficiency in administrative duties.</li><li>A strong working knowledge of administrative processes for housing management - payments, arrears, repairs, transfer, mutual exchange.</li></ul>To view the full job description, please click here: <a href="https://shorturl.at/RjPMC" target="_blank">https://shorturl.at/RjPMC</a> In return, you will receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Twitter: @moathomes Instagram: @moathomes Interested in applying? We want to hear from you! If interested, please apply by 11pm on Sunday 5 January 2025 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! Please note, we are no longer accepting CV's as part of the recruitment process. All candidates must now submit an application form on our Careers website. Please also note, we are unable to offer sponsorship at this time. If you require any reasonable adjustments to the recruitment process, please contact <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Administrator

We are seeking an experienced Community Manager to join our Community team in London. This will be an initial 6-month full-time contract (FTC) that can be extended or made permanent The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with several departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with the belief that fans of a brand brought together as a community can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Highly creative copywriting that flexes for all things social and then sees that content through to its live home through publishing across social channels.</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management.</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns.</li> <li>Working directly with our creative studio to ideate and brief on engaging content to supercharge our organic social-first activations.</li> <li>Consistently build solid relationships with our clients and use your entrepreneurial skills to identify business development opportunities.</li> <li>Offering strategic thinking, creative spark, and commercial understanding to elevate existing plans.</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment.</li> <li>Supporting our insight team in delivering reports, performance tracking &amp; trend analysis to clients, ensuring strategic optimisation improvements.</li> <li>Supporting our Relationships team with identifying and activating influencers and content creators.</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry.</li> </ul>Requirements <ul> <li>2+ years in a similar role working with brands that truly embrace social media.</li> <li>Previous experience working at an agency that champions social-first communication is a strong advantage.</li> <li>Excellent written and verbal communication skills; you should speak the language of the internet.</li> <li>A strong appreciation (and minor obsession) with formats, trends and memes that make people stop and pay attention.</li> <li>An expansive understanding of social media and the value it can offer to brands of all industries.</li> <li>An eye for creative content, both written and visual, and knowledge of the nuances of social media formats - if you know your Reels from your TikTok, this job is for you.</li> <li>Excellent organisational, time management &amp; collaboration skills.</li> <li>Ability to work under pressure when necessary while always keeping an eye on the finer details.</li> <li>Experience and evidence of working with big collaborative teams where you can show you can manage expectations and hit deadlines.</li> <li>Proficiency in using a wide variety of social platforms and tools to drive efficiency within the accounts we work.</li> <li>Proficiency and experience in social publishing tools like Sprinklr, Opal, Hootsuite and Khoros.</li> <li>Proficiency in Microsoft Office suite &amp; similar (Word, Powerpoint, Excel) to a good standard. Plus, the ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical thinking that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 25 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

About Mixcloud Mixcloud is on a mission to help connect people through music. We're building a space where every genre and sub culture within music can thrive, championing the grassroots communities behind each one. Inspired by the creativity that goes into every mix, track, radio show and live stream, a genuine love of what we do runs through our team. We celebrate the individuality and imperfections found within content created and curated by people, not algorithms, and bring that real element to our own output. Even as a digital platform, there is a human touch to all parts of the experience. The Role We're seeking a passionate Community Manager and active Mixcloud user who is deeply connected to music and DJ culture to join our Marketing team. You will be the direct link between Mixcloud and our creators, communicating key messaging, educating them on product features and gathering feedback in line with company objectives. You will use a mixture of data, research and connections to source creators for our marketing, ensuring we celebrate their work and support their growth. Meanwhile you will identify and onboard key off-platform communities that correspond with our goals. You are tech-savvy and knowledgeable about a range of communication modes, adapting your style to resonate with different communities. You are the voice, tone and moderator of our brand through community listening and will work to build brand presence trust both online and in-person. What You Will Do <ul> <li>Craft community-oriented communication strategies to improve awareness, understanding and use of the Mixcloud platform</li> <li>Find innovative ways to educate creators about Mixcloud's products including video tutorials or webinars</li> <li>Communicate with our community at scale and humanise their interaction with Mixcloud's brand via direct dialogue on social threads, post comments and Discord</li> <li>Gather and report feedback and developments in both directions</li> <li>Use understanding of creators and their needs to develop impactful copy for our marketing pages, write engaging content for email and contribute insightful ideas to team workshops</li> <li>Unearth success stories and creators to feature across our marketing touchpoints</li> <li>Identify and engage with new creators for us to partner with, on-board and grow</li> <li>Explore and implement new ways to engage with and reward our community </li> <li>Be the face and voice of the Mixcloud brand, evangelising our products and connecting with key communities</li> </ul>Requirements <ul><ul> <li>3-5 years experience as a Community Manager for a brand</li> <li>Familiar with and comfortable using the Mixcloud Platform</li> <li>Knowledgeable and inquisitive about diverse genres and emerging scenes</li> <li>Excellent written and verbal communication skills</li> <li>Ability to craft engaging and authentic copy and messaging</li> <li>Familiar with online community tools, CRM systems and social media platforms</li> <li>Creative problem solver capable of managing multiple tasks and working independently in a fast-paced environment</li> <li>Team player who can collaborate across departments while taking ownership of community-focused projects</li> <li>Ability to articulate ideas and present to the wider company</li> <li>Growth mindset, continuously upskilling and self learning </li> <li>Happy working in a remote-first environment</li> <li>Based in the UK</li> </ul></ul>Benefits We have a remote-first work culture, although we still have an office in London (Brick Lane) available for anyone to use. This includes an onsite cafe and access to cultural events; Weekly members' drinks, Monthly Tea @ 3, and Monthly Community Lunch. Weekly wellness events (yoga, meditation boxing etc). We're a culturally active bunch, with many of us pursuing our passions as DJs, radio hosts or creatives. We cater weekly lunches and host quarterly team on sites and social team mixers. We offer a great benefits package that includes generous holiday, flexible working, and healthcare benefits. Mixcloud is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

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