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We’re looking for a new&nbsp;Corporate Head of Repairs&nbsp;who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities.You’ll play a crucial role in executing the organisation's two-year repairs stabilisation plan. By effectively managing resources and optimising budgets and contracts, you’ll achieve key milestones and deliver cost-effective, sustainable services.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!Reporting to the&nbsp;Executive Director of Customers, you’ll oversee strategic and operational leadership for the Internal Repairs Team, covering planned, reactive, and emergency repairs, empty homes work, and landlord gas and electrical servicing.The ideal candidate will have a proven track record in service improvement and change management. You'll be resilient, able to navigate challenges and stay focused on delivering results. Experience in repairs and maintenance operations is essential, along with a strong understanding of housing regulations and standards.In addition, you’ll be a strategic thinker, with the ability to develop and implement plans that improve customer satisfaction, optimise resources, and ensure the highest standards of health and safety.But most importantly, you'll be passionate about making a difference in people's lives. You'll understand that a well-maintained home is essential for well-being, and you'll be committed to providing the best possible service to our customers.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!What is Lincolnshire Housing Partnership like to work for?We’re a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We’re also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape.What additional benefits will I get from working for Lincolnshire Housing Partnership?<ul><li>24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance</li><li>A superb employer salary sacrifice pension scheme with up to 12% paid by LHP</li><li>An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health</li><li>Discounted Shopping Vouchers through Westfield Health</li><li>Opportunities to learn new skills and knowledge through our fantastic corporate training programme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>To find out more about this great opportunity, please visit our designated microsite,&nbsp; here you'll find a message from&nbsp;Mark Coupland&nbsp;(Executive Director of Customers) outlining our key priorities, the role specification, key skills and attributes, the benefits you’ll get in working for LHP and&nbsp; details about the application processWe pride ourselves on making the application process as smooth as possible, so all we ask is for you to attach an up-to date&nbsp;CV&nbsp;and a&nbsp;Cover letter, detailing why you would be an excellent candidate for the role, explaining the skills, and experience you'd have which would make you a perfect candidate for leading our repairs team.If you still have questions after reading the pack, and would like an informal discussion about your suitability, please contact&nbsp;Gary Frobisher&nbsp;(Talent Manager) - <a href="mailto:Gary.Frobisher@lincolnshirehp.com" target="_blank">Gary.Frobisher@lincolnshirehp.com</a>&nbsp;on 07526085083.

Corporate Head of Repairs

An exciting opportunity has arisen for a highly motivated and experienced individual to join the Housing Service based within the Property Services Team.We are passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our Culture of hybrid working means that our staff enjoy an exceptional work-life balance, which can be demonstrated through the Council being the first local authority to trial a 4-day week.We are seeking to recruit a HHSRS Surveyor as part of the Operations team to support the Operations Manager. To Monitor and manage HHSRS cases and proactively meet the legislative requirements along with housing disrepair claims.South Cambridgeshire District Council currently operates four-day week working arrangements. A four day‑ week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. The idea is that we get 100% of our work done, in about 80% of the time, for 100% of the pay. The purpose is to deliver an excellent service to residents - whilst better supporting the health and wellbeing of our colleague.<a href="https://www.scambs.gov.uk/your-council-and-democracy/four-day-working-week-trial" target="_blank">Read more about the four-day week at the Council.</a>.For an informal discussion, please contact Chris Brown, <a href="mailto:chris.brown@scambs.gov.uk" target="_blank">chris.brown@scambs.gov.uk</a>

Surveyor - Housing Health & Safety Rating System

Job title:&nbsp;Head of complianceBand:&nbsp;2Salary:&nbsp;£53,550 - £63,000 depending on experienceLocation/base:&nbsp;Hybrid– a combination of working from home and in the office based in Coventry&nbsp;Hours:&nbsp;35 hours per weekAbout usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an individual with extensive compliance experience to lead CIH’s corporate governance, risk management, data protection, and facilities management efforts. You’ll have a strong understanding of what it takes to lead a high-performing team, paired with a high level of personal integrity and the ability to handle sensitive information with discretion. Excellent communication skills are essential, as you’ll be adept at building relationships with stakeholders at all levels and conveying complex ideas in clear, accessible ways. With a keen commercial mindset, you will play a key role in supporting the growth of the organisation while ensuring that governance requirements are developed and implemented effectively.How to applyFor an informal chat about this role, please contact Sue Leppington, Director of finance and central services - &nbsp;<a href="mailto:sue.leppington@cih.org" target="_blank">sue.leppington@cih.org</a>.For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;Closing date for applications: Wednesday 26 February 2025 – 5pm.Interviews due to take place: Thursday 6 March, Friday 7 March and Monday 10 March 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Head of Compliance

Care Housing Association provides sustainable, quality accommodation to individuals who require support. The Assets and Compliance Manager (ACM) will have overall responsibility for all aspects of the assets team including responsive repairs, planned maintenance, and ensuring our properties are safe and compliant with all statutory and regulatory expectations.This is a key role for Care. We expect our homes to be high quality and safe. The ACM will have to have a good understanding of the maintenance needs of buildings both from a technical and functional perspective, as well as an awareness of the health and safety and other statutory requirements relevant in the social housing sector.PURPOSE OF THE JOBCare Housing provides supported living accommodation to adults with learning disabilities, autism or mental health needs. Care’s maintenance services are arguably the most important services to our tenants. This role requires a competent, professional and approachable person to manage the delivery of our asset management programmes and oversee asset related health &amp; safety and compliance.LOCATION: Head Office at Rawtenstall / Agile WorkingSALARY: £52,000 + £1,300 essential car user allowanceKey ResponsibilitiesOperational- Oversee the management of the responsive repairs contracts and ensure performance to agreed service standards is maintained, and report on this to the CEO as requested.- Carry out cyclical reviews of Value for Money of our service contracts, including responsive repairs, planned maintenance, water treatment &amp; testing, fire risk assessments, PAT testing, specialist equipment, LOLER and any other asset related compliance and health and safety service.-Providing a compliance overview report to the CEO on a monthly basis, and ensure appropriate overview of all asset related compliance and health &amp; safety issues.- Review development opportunities for the Association, including surveying new property related opportunities and providing key financial appraisal information to support the viability assessment, e.g. repair and planned maintenance costs.- Liaise with the Business Development team around new opportunities and identify any areas of asset based financial risk relating to potential new developments.- Develop and provide oversight of the Associations Planned Maintenance programme.- Assist the CEO in budgeting appropriately for asset related items, e.g. general maintenance and planned maintenance.- Provide line management to the Property Surveyor, Contracts Manager and Repairs Administrator.- Coordinate ongoing site inspections/meetings for pipeline developments.- Ensure appropriate oversight in relation to pre-lease condition surveys and end of lease dilapidations to ensure the Association meets its obligations.- Development of asset and compliance related policiesStrategic- Oversee the continual development and ongoing use of the repairs, planned maintenance and asset management modules of the Active H housing management software system.- Periodically review Care’s employer’s requirements, specification and standards for new build and refurbished properties.- Any other duties commensurate with the responsibilities of the post.- To operate in accordance with agreed policies, procedures, systems and practices.- To articulate and personally demonstrate an exemplary set of values and behaviours in line with the Association’s values.- To contribute to the building of a staff culture where every person feels empowered and valued.- To identify areas of service improvement and report these to the CEO.- To be part of the Senior Management Team and contribute to organisation wide discussions as directed by the CEO.Personal Development- Contribute to the overall development of the Association by using individual skills, strengths and abilities and train support services staff on housing management and standards.- To actively participate in own annual performance review, objective setting and any training identified as required.- To fulfil own agreed personal development and training programme.- To be aware of the policies of the Association and ensure they are carried out and that good practice is maintained.- It is your responsibility to take care of your own health and safety and that of your colleagues.Your experience/skills:Essential:&nbsp;<ul><li>A good general level of education (GCSE or higher)</li><li>A Degree/RICS/ONC/HNC/NVQ Level 4 qualification in a relevant housing maintenance / asset management discipline</li><li>Experience of social housing asset management and compliance (minimum 5 years)</li><li>A good knowledge of housing maintenance and managements issues</li><li>Knowledge of the regulatory and legislative framework in social housing, relating to asset management and compliance</li><li>Experience of personnel management at middle-senior level within social housing</li><li>Strong organisational and problem solving skills</li><li>Full UK driving license</li><li>Good written, verbal and communication skills</li><li>IT literate</li><li>Good organisational skills</li><li>Committed to equal opportunities</li><li>Experience of providing excellent customer service</li></ul>Desirable:<ul><li>Experience of supported housing</li><li>Knowledge of MIS Active H – R&amp;M Module</li><li>A trade background or practical experience of repairs and maintenance</li></ul>How to ApplyIf you wish to apply for this role, please send your CV along with a supporting statement (no more than 2 sides of A4) detailing how you are suitable for the role. Please email this to <a href="mailto:matthew@careha.org.uk" target="_blank">matthew@careha.org.uk</a>.

Asset & Compliance Manager

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for a Neighbourhood Housing Lead (commutable to Westminster) reporting to office 1 day per week otherwise hybrid/on patch paying £26.13 per hour (Umbrella).The role in ongoing with a possibility to become permanent.As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.&nbsp;

Neighbourhood Housing Officer

We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Lewisham patch) reporting to office 1 day per week based in Stratford otherwise hybrid/on patch paying £26.13 per hour (Umbrella) As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.

Neighbourhood Housing Lead

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.In the role you will* Investigate and resolve lease-related queries quickly and accurately. * Ensure observations are responded to as part of the section 20 consultation process. * Work with solicitors to find solutions to complex cases. * Carry out estate visits to support homeowner customers with enquiries and issues. * Work collaboratively with colleagues across the business to make sure queries are resolved effectively. * Contribute to the team management of our portfolio of properties with managing agents. * Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners * Use CRM to manage cases and resolve queries effectively. * Work collaboratively with the finance team to support service charge management and recovery. * Support shared owners by managing resales and staircasing transactions, being an expert in this field. * Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out. * Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.Essential Experience required* Housing and leasehold management and shared ownership properties. * Dealing with the section 20 consultation process. * Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes &amp; resolutions.Desirable* Experience of First Tier Tribunal hearings and other legal casework. * A proven track record of delivering excellent customer service with a ‘customer first’ approach. * Experience of managing leasehold arrears

Homeownership Officer

Job descriptionAbout us Pivotal: • Provides sustainable homes for vulnerable people. • Works closely with local authorities and other relevant commissioners, such as the NHS. • Provides approximately 450 homes for vulnerable people. • Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life. • Operates successfully in a number of locations, including Cornwall&nbsp;and Dorset. • Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative? In return for your commitment to the role, Pivotal Housing offer-<ul><li>Pension scheme and company sickness scheme</li><li>Fixed hour contract with a regular shift pattern (days to be discussed at interview)</li><li>A comprehensive training and induction program</li><li>Opportunities for progression within a rapidly growing company&nbsp;</li><li>Perkbox- access to over 200 discounts, offers and free services&nbsp;</li><li>Simply health cover after 3 months service</li><li>25 days holiday plus bank holidays and 1 extra day for each years service up to a maximum of 5 extra days pro rata for part time hours &nbsp;</li></ul>This is a unique opportunity to join an expanding company that treats every staff member as an individual, offering opportunities for progression through rates of pay, qualifications and your personal career in support, apply today. Mileage will be paid from your base location at 45p per mile. Key Responsibilities: • To ensure that all housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion. • To ensure that all compliance checks i.e. gas, legionella etc. are completed by their due date, and that the relevant certification is received and uploaded appropriately. • To facilitate property access for contractors as required. • Maintain a property inventory and replenish any items as required. • To ensure that properties are ready to let as soon as possible after they are void. • Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately. • To monitor and review CCTV footage where appropriate. • To review maintenance works carried out in properties, confirm completion, and report any quality issues to the Area Housing Manager. • To assist the Area Housing Manager in preparing a case for Court in relation to tenancy breach. • To be a point of contact for, and promote positive relationships within local communities. • Collect rents and service charges and respond appropriately to any arrears. • Work alongside the Compliance and Maintenance Officer to ensure that all responsive repairs are completed, and that properties are maintained to a high standard. • Ensure that any health and safety concerns are addressed immediately. • To carry out housing management functions in line with contracts / SLA’s / partnership agreements. • To ensure that sign ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams. • To participate in stakeholder meetings providing feedback to teams and other managers as appropriate. • To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards. To report to the Area Housing Manager any concerns with Housing Benefit claims. • DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults EDUCATION, TRAINING, SKILLS AND WORK EXPERIENCE Essential<ul><li>Experience of working with and supporting vulnerable people</li><li>Housing management experience is absolutely essential in to fulfill this role.</li></ul>Desirable<ul><li>Experience of working with those experiencing addiction and/or poor mental health.</li><li>You must also have a full driving licence and access to a car with business cover on your insurance.</li></ul>Benefits<ul><li>Company pension</li><li>Sick pay</li><li>Store discount</li></ul>Experience<ul><li>Dealing with vulnerable adults: 1 year (required)</li><li>Intensive housing: 2 years (required)</li><li>Licence/Certification: • Driving Licence with business insurance (required) • CIH level 3 (required)</li></ul>Temporary 3 month contractPlease include a cover letter explaining why you would like to be considered for the role. We will not be able to offer an interview if a cover letter has not been provided.

Housing Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Leeds. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

Accommodation Assistant Location: Whitecliff Bay Hours: Up to 24 hours per week -Various Hours Available Salary: £11.44 per hour; Variable seasonal contract What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Hardwick Grange in Penwortham. Hardwick Grange consists of 51 stylish one an two bedroom retirement properties, exclusive to the over 55s and conveniently located within walking distance to Penwortham town centre. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Jessiefield Court in Didsbury. Jessiefield Court is an exclusive Retirement Living development located on desirable Spath Road in Didsbury. With 26 exquisitely finished one and two bedroom apartments, it is the epitome of luxury living for the over 60s Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,908.61 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy Ardingly College is seeking to appoint an enthusiastic Assistant House Supervisor to join their busy and dynamic team. The Assistant House Supervisor will provide cover across all Boarding Houses for House Supervisors on a rota basis and in Day Houses when required. They will complete the general day to day duties in the House, for example, cleaning and tidying, preparing and overseeing break, and laundry in the boarding houses, but also be prepared to give emotional support to students and be available to talk and listen. The post holder will support a team of professionals in the Boarding and Day Houses to ensure the security, welfare and well-being of all students in the house. They will build positive, appropriate relationships with the students to promote their physical and emotional welfare. The role would suit someone with a warm and empathetic personality who is able to build a good rapport with pupils and staff. Experience of care in an educational setting would be advantageous but is not essential. Working hours are 8am to 4pm, Monday to Friday for 37 weeks per year (term time plus 3 additional weeks). Flexibility to work occasional Saturdays and to support functions is required. This is a non-residential position. Salary: £20,352 per annum. The Company To view the full job description please see the documents attached at the bottom of the page. To apply please click the green 'apply' button in the top right-hand corner. If you require further information please contact the HR team on 01444 893192 or email <a href="mailto:hr@ardingly.com" target="_blank">hr@ardingly.com</a>. A completed application should be submitted by the closing date of 14/02/2025 17:00, although applications may be considered upon receipt. Ardingly College is an independent co-educational boarding and day school for boys and girls aged 2 -18, a member of the HMC and a school of the Woodard Corporation. We are committed to safeguarding and promoting the welfare of children. All employees are required to undertake child protection screening appropriate to the post including enhanced DBS checks. Working for Us - Please visit our new page to find out everything the College has to offer and all the benefits available to our staff by clicking this link: Working here - Ardingly.

Assistant House Supervisor

About us:YunoJuno powers The Future of Work. What started as a platform to connect the best freelancers with forward-thinking companies has now redefined how businesses source and manage their entire contingent workforce. Whether it's building a new department at a creative startup or building an enterprise solution for the world's largest communications network, we use technology to power the freelance revolution. About the role : A Community Manager is a critical growth driver in our vision to unlock the full potential of our global freelancer community. You will be responsible for facilitating &amp; measuring community engagement through relevant growth strategies. The challenge is to nurture and engage with our current and future freelancer community to drive freelancer retention, expansion and product adoption. <ul> <li>Nurture and grow a thriving community of top-tier freelances globally with a particular focus in the UK and US.</li> <li>Develop a compelling content strategy to share product updates, industry news, and event information with the freelance community.</li> <li>Leverage job portals, LinkedIn Recruiter, and freelancer communities to strengthen YunoJuno's brand presence in both the UK and US markets.</li> <li>Plan and host community-focused events to drive growth and engagement through webinars or meet ups.</li> <li>Work closely with the YunoJuno Talent and Sales teams to support talent acquisition initiatives and strengthen marketplace disciplines and skills as required.</li> <li>Ability to check key skills needed for each specialism and ensure the quality level is maintained and in line with the Talent teams expectations.</li> </ul>Requirements : <ul> <li>Extensive experience in a community management role centered on expanding and nurturing a community or user base.</li> <li>Experience in a marketplace or recruitment industry within a startup or scaleup environment is a valuable asset.</li> <li>Desirable experience in supporting talent teams in recruiting in Tech, Creative or Marketing specialisms.</li> <li>Demonstrated experience in initiating and measuring the success of community growth and advocacy programs.</li> <li>Strong affinity with content creation, and managing online platforms such as Telegram, Twitter, Facebook, LinkedIn, Eventbrite, Discord, Reddit, Luma etc.</li> <li>Passion to develop freelancer communities both in the UK and internationally.</li> <li>Experience in building relationships and interacting with customers.</li> <li>Ability to empathise with freelancers and quickly grasp the issues they are facing.</li> <li>Self-starter and proactive, can take initiative and are comfortable scoping, driving and executing on initiatives.</li> </ul>Interview Process : <ul> <li> Discovery Call with Talent Partner</li> <li> 1st Stage withAkua Appiah-Ampofo (HR) - 30minutes - via googlemeets</li> <li> 2nd Stage with Gavin Lewis (Head of Talent) + Joao Martires (COO) - via 45minutes</li> <li> Final Stagewith Runar Reistrup (CEO) - 30minutes - via googlemeets</li> </ul>Why YunoJuno Aside from our people, culture, and mission, there are a variety of additional benefits that help make YJ a great place to work! Benefits include: <ul> <li> MacBook</li> <li> 25 Annual Allowance + Bank Holidays</li> <li> Birthday Off &amp; Birthday Voucher</li> <li> Company Pension Scheme</li> <li> Healthcare Insurance with Vitality (upon completion of probation)</li> <li> Free Eye Test</li> <li> Cycle to work</li> <li> Plus many more!</li> </ul>Where to from here At YunoJuno we value diversity and believe that teams with diverse backgrounds, experiences, and identities are the strongest. We welcome applicants from all walks of life and encourage those with alternative identities, backgrounds, and experiences to apply for our vacancies. Our commitment to fairness and accessibility is reflected in our hiring process. We are happy to accommodate any requests to meet your requirements during the hiring process. We strive to ensure all candidates have equal opportunities to succeed. Department Talent/Recruitment Locations London Remote status Hybrid Remote

Community Manager

Sizewell C. The power of good for Britain. Location: Sizewell C, Leiston, Suffolk site based. Employment type: Permanent full-time. Employment basis: The role is expected to be a full- time position however we are open to discussing a more flexible or part- time approach where possible. Salary: 60,000 - £65,000 dependent on experience, plus bonus and other benefits. Closing date: Friday 14th February 2025. Sizewell C Limited (Sizewell C) is nuclear site licensed company whose business is to design, finance, construct, commission, operate, maintain, and eventually decommission the nuclear power plant and related infrastructure at Sizewell C in Suffolk. Sizewell C was formerly under the majority ownership of the EDF Group but is currently majority owned by HM Government and operates as an independent company. EDF remains a key shareholder in Sizewell C and the business therefore maintains close links to EDF as a part of its 'nuclear family'. As a Sizewell C employee, you may wonder why you are contacted by colleagues with an EDF email, or see the EDF logo on portals that you access and/or documentation you receive; this is because we have partnered with EDF for the provision of a number of support services whilst we complete a successful transition out of the EDF group. The Opportunity Are you looking for a career which is rewarding, at the cutting edge of project development and where you can really make a difference? Come and join our expanding Sizewell C (SZC) team and work on one of the most exciting and largest megaprojects in the UK, whilst being at the forefront of the UK's climate change agenda and energy policy. Following on from the success of Hinkley Point C (HPC), the SZC Project is a nuclear new build project in Suffolk, which has obtained planning approval and Government financing support. The project has started construction and is now seeking private investment. When completed, it will provide dependable electricity to 6 million homes for 60 years, which along with renewables, will support Britain to achieve Net Zero by 2050. We have a fantastic opportunity for the Accommodation Manager at Sizewell C. The Role As the Accommodation Manager you will be responsible for finding and managing accommodation in the local area for SZC workers. The strategic direction and day to day leadership, of all activities associated with life cycle delivery of the accommodation work assigned to them. You'll be accountable for ensuring the efficient delivery of support services by contract management to suppliers by following all safety, quality, time and cost parameters to meet the needs of the construction project. You will develop projects and operate plans for accommodation owned and managed by Sizewell C. You'll be responsible for the delivery by suppliers of hotel/accommodation services owned by SZC; Campus 2,400 bed spaces, Caravan Park 400 pitches and Lodge Park 340 pitches. Services include management of the Campus Contractor for the 2,400 campus bedrooms, restaurants, bars, conferences and events and leisure facilities, and Caravan and Lodge Parks contractors. You'll manage the accommodation wayfinding online website Accommodation Management Service (AMS), registering providers and accommodation seekers, and manage and monitor the workforce use of local accommodation. Key Responsibilities Define the work scope to be delivered within the supplier contracts and ensuring the interfaces with all other teams of the project. Preparing detailed specifications in support of the contract procurement process and managing the day to day requirements directly or with suppliers. Manage the online Accommodation Management System for worker accommodation available in the area and mobilise accommodation facility. Take direct responsibility for budgetary control, updating policies and procedures that underpin strategy and delivery for the Campus and Caravan/Lodge sites. Prepare monthly reports for each work stream including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning. Manage a range of multi-level stakeholder relationships both internally and externally to SZC effectively and build relationships with the service contract partners. Coordinate the delivery of workforce accommodation services and play a key role in managing the process to include: safety management, quality management, good neighbour management, environmental management and risk mitigation. Essential Skills Proven experience within accommodation management or hotel management. Project management experience of working with and developing similar sized packages of cost and revenue work relating to expected budget of up to £100m. Proven experience within a large accommodation environment with catering and bars. Proven track record of delivery within a hospitality service environment. Ability to develop a strategy and deliver projects in a dynamic and fast-paced environment. Excellent communication skills and experience of positive stakeholder engagement internally and externally. Competent IT skills experience in using MS Office, AMS systems for accommodation. Intellectual capacity to deal with complex issues and work within our local supply chain vision, creating a one team ethos. Desirable Degree standard education or recent relevant senior management experience working at a similar level in a related setting. IOSH Construction Safety Qualification. NEC3 Contract training. Project Management qualification (PRINCE2 or APM). Hospitality &amp; Catering qualifications. If the above sounds like you, then we'd love to hear from you! A full job description is available on application. #DestinationNuclear #SZCjobs Power in Diversity Sizewell C is a great place to work, where everyone is welcome. To fulfil our commitment of doing the power of good for Britain, our ambition is to have a workforce which reflects and benefits the society we are part of and serve. Every worker on SZC, wherever they are, should help to create and experience the right environment where everyone on the team understands, respects and embraces diversity with a culture where everyone is treated with equal respect and are all given equal access to opportunities. By valuing the different points of view and experiences that having a diverse team brings, and by fostering an inclusive climate, we will create a great place to work and a more successful project. We create the right environment where people feel able to bring their whole selves to work. Whilst working together there is mutual trust and appreciation created through the building of meaningful relationships with one another, aligned with our key values: Respect: Value the rules and environment in which we operate Positivity: Positively challenge poor quality and performance Humility: Be open to other's points of view and ideas, be willing to debate and to compromise Solidarity: One team, working closely together and helping each other Clarity: Communicate clearly and consistently Everyone is able to get the most from their work and the workplace, and in return, give their best. Competitive Salary and Benefits We're dedicated to offering flexible benefits that support our people across all aspects of their lives and we're delighted to offer a range of benefits to support our employees' physical, emotional and financial wellbeing. In addition to a competitive salary, we offer a market-leading company pension scheme, paid holidays and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, discounts and employee pricing.

Accommodation Manager

Accommodation Assistant Location: Mill Rythe Coastal Village, Hayling Island, Hampshire Salary: £11.44 per hour- Paid weekly! Contract: Seasonal contract- variable hours What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do! Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible new restaurant The Green Room. So, whether you are looking for the next step in your career or simply a new challenge, find out more here <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you Enjoy some great benefits, including: <ul><li>A great working environment - We work hard but have fun along the way</li><li>Competitive salary with bonuses</li><li>Pension scheme</li><li>Up to 50% Discounts on Away Resorts holidays with offers for friends &amp; family to also enjoy</li><li>20% On-park discounts</li><li>Monthly Team incentives</li><li>Career Development - if you are hungry for more, we have a proven track record in investing into our team members </li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

29th January, 2025 James Adams is recruiting a Community Manager to join one of our clients. They are a fast-growth startup (Series A) that launched a leading mobile app with over 10 million monthly users across 180 countries, and growing! They have a growing team of over 30 and now they are looking to hire a Community Manager, to help grow and build their community! This is an exciting opportunity to work closely and learn from the Community Lead and help contribute to the broader business goals which are to empowers entrepreneurs, small businesses, and merchants to easily create images that sell without any training, using deep learning to translate pixels into objects, simplifying tasks such as removing backgrounds from images or removing objects. This is a remote role, with a trip to their Paris office (once a month or more, completely up to you!) all expenses paid for! The ideal Community Manager will be someone who ready to learn, passionate and has a demonstrable experience in community management. As Community Manager you will: <ul> <li>With the Community Lead's help, grow and build community!</li> <li>You will be strategically implementing omni-channel social media campaigns</li> <li>You will be responding to user comments, queries and moderate platforms.</li> <li>You will be working with different teams across the business to ensure brand consistency</li> <li>You will be building relationships within the community to encourage user engagement and content.</li> </ul> About you: <ul> <li>You have demonstrable experience in community management and development</li> <li>You have experience across online forums, launching event series, email newsletters, etc for users.</li> <li>You have a grounded understanding of social media platforms and trends</li> <li>You are analytical and have experience tracking relevant community metrics.</li> <li>You are community focused and obsessed with making sure you are promoting positive relationships with influencers and community members.</li> <li>Keen to grow and learn under one of the best Community Leads in the industry!</li> </ul> PACKAGE <ul> <li>Salary up to £55k per annum (for the right person our client could go higher)</li> <li>Stock options</li> <li>£1000+ learning budget per month + Language Lessons, seminars, certificates etc</li> <li>Travel to Paris once a month or more fully paid for</li> <li>Home office equipment</li> <li>Many more!</li> </ul>Our client is flexible and offers remote work from anywhere in Europe but is ideally looking for English speakers as the whole team speaks English as the main language. The founder team come from businesses like Apple, Algolia, Google, and Bumble. If you want to work for the next big B2C mobile app, apply now!

Job Description We have a new opportunity for an Estate Assistant to join our team on a permanent, full time basis covering the Woking area. About the role: As aMobile Estate Assistant at Guinness, you will be responsible for providing high quality garden services to several of our housing schemes in Woking and the surrounding areas. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and ground's maintenance of our communal green spaces. This opportunity is a full-time, permanent position working 35 hours per week. Essential: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction.</li> <li>Ability to carry out physical tasks within Health and Safety guidelines.</li> <li>Able to work effectively within a team.</li> <li>Ability to use all equipment safely and effectively.</li> <li>Ability to work effectively without high levels of supervision.</li> <li>Knowledge of Health and Safety legislation, including COSHH and PPE.</li> <li>Demonstrates the Guinness Behaviours.</li> <li>A full UK driving license. </li></ul>Desirable: <ul> <li>An understanding of how to use mobile working devices, e.g. tablets.</li> <li>Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. </li></ul>Desirable qualifications <ul> <li>NVQ 2 or 3 in Horticulture of RHS/City and Guilds/HND equivalent.</li> <li>PA1, PA4b and PA6 NPTC Certificates</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TJTGP INDTGP

Estate Assistant

Job Description We have a new opportunity for an Estate Assistant to join our team on a permanent, full time basis covering the Basingstoke area. About the role: As aMobile Estate Assistant at Guinness, you will be responsible for providing high quality garden services to several of our housing schemes in Basingstoke and the surrounding areas. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and ground's maintenance of our communal green spaces. This opportunity is a full-time, permanent position working 35 hours per week. Essential: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction.</li> <li>Ability to carry out physical tasks within Health and Safety guidelines.</li> <li>Able to work effectively within a team.</li> <li>Ability to use all equipment safely and effectively.</li> <li>Ability to work effectively without high levels of supervision.</li> <li>Knowledge of Health and Safety legislation, including COSHH and PPE.</li> <li>Demonstrates the Guinness Behaviours.</li> <li>A full UK driving license. </li></ul>Desirable: <ul> <li>An understanding of how to use mobile working devices, e.g. tablets.</li> <li>Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. </li></ul>Desirable qualifications <ul> <li>NVQ 2 or 3 in Horticulture of RHS/City and Guilds/HND equivalent.</li> <li>PA1, PA4b and PA6 NPTC Certificates</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&amp;Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED. Title: Communities Manager Contract Type: 2 Year Fixed Term Contract Location: West London with the potential of travel pan London (site-based office in Acton) Persona: Site Based (with 1 day home working) Salary: Starting from £45,762 depending on experience Closing date for completed applications: 4th February 2025 at 11.59pm Interviews will be held on: 18th and 19th February 2025 Communities Manager Role Profile.pdf This is a new role reporting into the Senior Communities Manager within our Development and Sales Division. You will be focussed on supporting the successful provision and delivery of resident liaison, community, rehousing and regeneration activities. The role will supervise a sub team of 5-6 communities' coordinators, and you will provide visible best practice management for community-based regeneration, development and remediation projects. The post holder will also have a passion of delivering placemaking and socio-economic based regeneration activities to support and enhance our communities. Your sub-teams' activities will support relevant statutory formal consultation for regeneration and our growth pipeline opportunities. You will be able to actively problem solve and provide on the ground solutions if required. Your ability to build and maintain effective working relationships with stakeholders will enable you to make the best use of L&amp;Q resources and support the wider group strategy. The successful candidate will supervise, inspire and motivate the sub team, collaborate with their counter-part - the Communities Manager based in East London and be able to deputise for the Senior Communities Manager when required. Essential skills &amp; Knowledge • Proven track record of managing the delivery of regeneration and community development or investment activities - from inception to completion - on new build, regeneration, redevelopment or remediation projects. • You will be an experienced team leader and be able to demonstrate experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance • You will have knowledge of leading effective communications associated with regeneration, remediation or development-based projects. • Strong attention to detail, with the ability to source and present innovative solutions • Knowledge and experience of relevant legislation, tenancies and licences impacting rehousing, including Compulsory Purchase Orders. • Strong track record of using project programme software, including developing complex programmes • Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Why choose L&amp;Q? • Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service. • Excellent Pension Scheme: Double contribution up to 6%. • Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers • Life Assurance: Generous non-contributory coverage. • Employee Assistance Programme: Support when you need it. • Recognition Bonus Scheme: Spot awards for outstanding contributions. • Family-Friendly Policies: Designed to help you balance work and family life • Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire &amp; Spectrum. • Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice. • Learning &amp; Development: Commitment to your professional growth. • Employee discount scheme: many discounted lifestyle benefits • Great places to work - certified 2023 • Best Workplaces for Women - ranked 23 in the UK Our Commitments: At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

Communities Manager

An exciting opportunity has become available to work in the Accommodation Team, within the Council's Housing Needs Service. The Housing Needs Service is responsible for preventing homelessness in Wakefield and providing support and assistance to those who are already homeless. We are looking for an enthusiastic, motivated and open minded person to join the team as an Accommodation Officer. This role involves supporting people who have been placed in temporary accommodation to move-on into suitable settled accommodation. To ensure that the conditions of the temporary placement are being met and to address any presenting issues, such as: repairs, arrears, and anti-social behaviour. The post of the Accommodation Officer is a very varied and rewarding role which will give the post holder the opportunity to work closely with vulnerable people in the Wakefield district and help discharge the Council's duties under the Homelessness Reduction Act. This role involves holding a caseload and visiting people in their temporary accommodation across the Wakefield district so the ability to travel flexibly is essential. Car mileage payments are applicable and pool cars may be available for carrying out the visits. Do you fancy a challenge and think you have the skills we are looking for? If so, we would love to hear from you, so please complete an application form available on this website. If you need any further information about this vacancy please contact Eleanor Platt on 01924 304374. This is a temporary post for 8 months to cover a secondment.

Accommodation Officer

Summary Contract: Permanent Location: Mix of home working and from The Old Vic, 103 The Cut, London, SE1 8NB (min 3 office days) Hours: Full-Time, usual working hours are Monday- Friday, 9.30am-5.30pm. Salary: £33,500 to £35,500 per annum More Details Role Summary As Community Manager, you will lead on the administration and development of The Old Vic's flagship community projects including Matinee Idols and Theatre Connects and collaborate on the delivery of 12 Choirs of Christmas and other cross-departmental activities as well as leading on the development and delivery of and any ad hoc community initiatives. You will also work alongside the Education and Community Director to develop future strategic community engagement activity including family work in the Backstage Building. These projects will serve particular strategic objectives as defined in The Old Vic Business Plan, (updated yearly). You will also contribute to organisation wide initiatives from an Education and Community perspective. Your Team The Education &amp; Community department is led by the Education &amp; Community Director and also includes the Head of Education and Community, the Education Manager (Schools Club), the Education Manager (Take the Lead), the Education Manager (Primary), the Participation Manager, Participation Coordinator and the Education &amp; Community Coordinator. This team is supported by a network of Education Associates, freelance artists and administrators. Areas of responsibility Programme Content <ul> <li>To project manage, develop and oversee key Old Vic Community projects including Matinee Idols and Theatre Connects, ensuring that they meet objectives, reviewing this regularly and ensuring projects are kept to budget and evaluated thoroughly</li> <li>To collaborate with the Education Manager (Primary) on the development and delivery of 12 Choirs of Christmas and other projects where appropriate</li> <li>To support the creation and delivery of workshop content</li> <li>To work with the Education and Community Director to develop the community strategy for the Backstage building, including supporting on consultations and evaluation</li> <li>To recruit and maintain and develop strong relationships with participants for Community projects</li> <li>To maintain strong relationships with all stakeholders from participants to supporters to professionals involved in the department's activities</li> <li>To develop and maintain strategic links with local community organisations</li> <li>To contribute to the development and content of wider Education and Community initiatives</li> </ul>Operational Activity <ul> <li>To line manage freelance artists and facilitators working on community programmes</li> </ul> <ul> <li>To act as a point of contact for community participants</li> <li>To update and maintain our database of community organisations</li> </ul> <ul> <li>To work closely with the marketing team to create marketing material for our projects, in line with Old Vic branding guidelines</li> <li>To support annual reporting through provision of data and interpreted evaluation reports</li> <li>To support the development department by providing data for reporting purposes and ensuring supporters' needs are met, and information is available in a timely and appropriate fashion</li> <li>To look for additional opportunities to engage participants across the organisation</li> <li>To maintain an awareness of best practice in community arts participation settings</li> </ul>Company-wide Activity <ul> <li>To attend Development events as requested</li> <li>To contribute to regular all staff meetings, sharing information and connecting staff with activity across our projects</li> <li>To represent The Old Vic at various events and ensure its reputation is maintained</li> </ul>This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level. Person Specification Essential <ul> <li>Experience of facilitating, and delivering high quality community arts projects</li> <li>Experience in the content creation of large-scale community arts projects</li> <li>Excellent organisational and project management skills</li> <li>Experience of working with people from diverse backgrounds and with additional needs</li> <li>Proven line management experience</li> <li>Excellent written and verbal communication skills</li> <li>Budgetary management experience of up to £50K - £100K</li> <li>Acute attention to detail</li> <li>Robust understanding of best practice and new developments within a community arts context</li> <li>Experience of evaluation design, analysis and reporting and experience of writing copy for content and marketing materials</li> <li>Some experience of working within a theatre building or arts organisation</li> </ul>The successful candidate will be required to undergo a DBS check as the role may interact with vulnerable adults and/or children.

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting.</li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Croydon Yearly salary £26,000 - £32,000 Employment type Full-time

82 Housing / Neighbourhood management Jobs in England