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This is an exciting opportunity for an ambitious individual to make a real difference. We are a financially strong and independently minded organisation. We are proud to be part of the Community Housing Sector, working across Warrington to improve lives and opportunities.&nbsp;WHA has undergone a lot of change over the past few years, and we are looking for someone who can help us continue that journey and help cement the good progress we have already made. &nbsp;Are you ready to take on a rewarding challenge? We’re looking for a dynamic, hands-on Head of Assets to oversee all things property-related at WHA. As a housing provider managing over 1,500 properties, you’ll play a key role in ensuring compliance, managing planned investment works, overseeing response repairs, and leading our efforts to meet sustainability and energy performance goals.In this fast-paced and varied role, you’ll be responsible for ensuring our properties meet all regulatory standards and compliance requirements, managing planned investment projects while ensuring response repairs are delivered efficiently, and driving our sustainability initiatives to improve energy ratings. You’ll also guarantee customer satisfaction and continually seek ways to improve the service we deliver, while staying ahead of industry changes and best practices.We’re looking for someone who is a natural multitasker, comfortable juggling competing priorities and deadlines, and a strong communicator capable of providing assurance that our services meet both customer expectations and regulatory frameworks. You’ll be a team player who thrives in a collaborative, performance-driven environment and a leader who isn’t afraid to challenge poor performance and drive improvement. Passion for making a real impact on the community we serve is essential.At WHA, we believe in collective responsibility, driving performance, and delivering value for money. We are committed to managing risks effectively and addressing the tough issues head-on.The ideal candidate will be an expert in report writing, presenting clear and concise information, planning and managing programmes of work, and identifying opportunities to embed best practices. Above all, our homes must be safe, decent, and warm, and customer satisfaction is at the heart of everything we do. If you’re self-motivated, outcomes-focused, and ready to lead, we’d love to hear from you.&nbsp;Please send your CV, along with a supporting statement of no more than 2 sides of A4 which outlines how you meet the criteria for the role to <a href="http://jobs@wha.org.uk/" target="_blank">jobs@wha.org.uk</a> – CV’s alone will not be considered.No Agencies PleaseClosing date: Wednesday 5th March 2025Interviews: Monday 17th and Tuesday 18th March 2025<a href="https://www.wha.org.uk/wp-content/uploads/2025-Head-of-Assets-Information-Pack.pdf" target="_blank">2025 Head of Assets Information Pack</a><a href="https://www.wha.org.uk/learn-about-wha/corporate-info/" target="_blank">Corporate Information</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0640-How-We-Work-at-Warrington-Housing-Association-V2-1-1-2.pdf" target="_blank">How We Work at Warrington Housing Association</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0030-Recruitment-and-Selection-Policy-V5-2.pdf" target="_blank">Recruitment and Selection Policy</a>

Head of Assets

We’re looking for a new&nbsp;Corporate Head of Repairs&nbsp;who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities.You’ll play a crucial role in executing the organisation's two-year repairs stabilisation plan. By effectively managing resources and optimising budgets and contracts, you’ll achieve key milestones and deliver cost-effective, sustainable services.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!Reporting to the&nbsp;Executive Director of Customers, you’ll oversee strategic and operational leadership for the Internal Repairs Team, covering planned, reactive, and emergency repairs, empty homes work, and landlord gas and electrical servicing.The ideal candidate will have a proven track record in service improvement and change management. You'll be resilient, able to navigate challenges and stay focused on delivering results. Experience in repairs and maintenance operations is essential, along with a strong understanding of housing regulations and standards.In addition, you’ll be a strategic thinker, with the ability to develop and implement plans that improve customer satisfaction, optimise resources, and ensure the highest standards of health and safety.But most importantly, you'll be passionate about making a difference in people's lives. You'll understand that a well-maintained home is essential for well-being, and you'll be committed to providing the best possible service to our customers.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!What is Lincolnshire Housing Partnership like to work for?We’re a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We’re also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape.What additional benefits will I get from working for Lincolnshire Housing Partnership?<ul><li>24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance</li><li>A superb employer salary sacrifice pension scheme with up to 12% paid by LHP</li><li>An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health</li><li>Discounted Shopping Vouchers through Westfield Health</li><li>Opportunities to learn new skills and knowledge through our fantastic corporate training programme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>To find out more about this great opportunity, please visit our designated microsite,&nbsp; here you'll find a message from&nbsp;Mark Coupland&nbsp;(Executive Director of Customers) outlining our key priorities, the role specification, key skills and attributes, the benefits you’ll get in working for LHP and&nbsp; details about the application processWe pride ourselves on making the application process as smooth as possible, so all we ask is for you to attach an up-to date&nbsp;CV&nbsp;and a&nbsp;Cover letter, detailing why you would be an excellent candidate for the role, explaining the skills, and experience you'd have which would make you a perfect candidate for leading our repairs team.If you still have questions after reading the pack, and would like an informal discussion about your suitability, please contact&nbsp;Gary Frobisher&nbsp;(Talent Manager) - <a href="mailto:Gary.Frobisher@lincolnshirehp.com" target="_blank">Gary.Frobisher@lincolnshirehp.com</a>&nbsp;on 07526085083.

Corporate Head of Repairs

An exciting opportunity has arisen for a highly motivated and experienced individual to join the Housing Service based within the Property Services Team.We are passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our Culture of hybrid working means that our staff enjoy an exceptional work-life balance, which can be demonstrated through the Council being the first local authority to trial a 4-day week.We are seeking to recruit a HHSRS Surveyor as part of the Operations team to support the Operations Manager. To Monitor and manage HHSRS cases and proactively meet the legislative requirements along with housing disrepair claims.South Cambridgeshire District Council currently operates four-day week working arrangements. A four day‑ week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. The idea is that we get 100% of our work done, in about 80% of the time, for 100% of the pay. The purpose is to deliver an excellent service to residents - whilst better supporting the health and wellbeing of our colleague.<a href="https://www.scambs.gov.uk/your-council-and-democracy/four-day-working-week-trial" target="_blank">Read more about the four-day week at the Council.</a>.For an informal discussion, please contact Chris Brown, <a href="mailto:chris.brown@scambs.gov.uk" target="_blank">chris.brown@scambs.gov.uk</a>

Surveyor - Housing Health & Safety Rating System

Head of Housing Governance &amp; Improvement&nbsp;- Join our team as the Head of Governance &amp; Improvement! We are looking for a dynamic and experienced leader to take on this crucial role. As the Head of Housing Governance &amp; Improvement, you will play a vital part in our organisation.About the Role As the Head of Housing Governance &amp; Improvement, you will support the Director of Homes and Neighbourhoods with operational strategy, business assurance, risk management, and compliance with legislation and social housing regulation. You will provide high-level advice, leadership, and direction to ensure the service continues its transformation journey. Key Responsibilities: • &nbsp; &nbsp;Lead all operational aspects of theGovernance &amp; Improvement • &nbsp; &nbsp;Prepare detailed reports and present them to senior leadership and the Council’s Cabinet. • &nbsp; &nbsp;Develop a culture of high performance and continuous improvement. • &nbsp; &nbsp;Manage budgets and resources effectively. • &nbsp; &nbsp;Ensure compliance with legislative and regulatory changes. • &nbsp; &nbsp;Focus on key areas including compliance, regulation, improvement, performance management, and quality and data. About You We are looking for a candidate with the following essential skills and experience: • &nbsp; &nbsp;Degree level qualification or equivalent and/or relevant professional qualification (e.g., CIH Level 5). • &nbsp; &nbsp;Substantial experience at senior management level in social housing governance and assurance. • &nbsp; &nbsp;Significant experience of managing large and complex transformation projects. • &nbsp; &nbsp;Strong financial acumen and reasoning. • &nbsp; &nbsp;Excellent people leadership skills and a strong sense of doing what is right for residents. • &nbsp; &nbsp;Strong influencing and stakeholder management skills. About The Organisation Kirklees Council's Homes and Neighbourhoods service is dedicated to providing high-quality social housing and improving the lives of our residents. We are committed to continuous improvement, innovation, and excellence in service delivery. Join us and be part of a team that values collaboration, diversity, and professional growth.If you are passionate about making a difference and meet the essential criteria, we would love to hear from you! Keywords: Improvement Manager, Assurance Director, Social Housing Leader, Compliance Head, Risk Management Director<h3>Supporting Documents for Head of Housing Governance &amp; Improvement</h3><ul><li><a href="https://jobs.insidehousing.co.uk/document/603d1585-8b2b-48c3-bc31-3d4faefbae86.pdf" target="_blank">Download Head of Service - Council Partnership and Commissioning - GR18-19 (PDF)</a></li><li><a href="https://jobs.insidehousing.co.uk/document/0af2ece8-f04d-4069-8fc3-4174d8d9ec55.pdf" target="_blank">Download Head of Service - Housing Governance Improvement (PDF)</a></li></ul>

Head of Housing Governance & Improvement

Housing Management Service – Better Homes, Better Lives&nbsp;Are you an accomplished leader with extensive experience in a social housing setting? If so, we’re in search of a Head of Housing Management within our Assets Directorate.This new position based in the beautiful and historic city of Salisbury provides a unique opportunity to lead an outstanding team dealing with all tenancy, repairs and maintenance functions, for the Council’s 5300 homes in South Wiltshire.As the Head of Housing Management, you will lead and manage the Housing Landlord Service, ensuring effective planning and management of resources to deliver excellent customer service. Your role encompasses project and team management, collaborative partnerships, financial and performance oversight and strategic and business planning — all directly contributing to well managed and safe homes, with great services for our tenants. Your responsibilities will also include being the Council’s lead for support to the Housing Board, who provide assurance and scrutiny to this high-profile service; as well as providing oversight and leading the delivery of our Service Improvement Plan.We are seeking an exceptional candidate who holds a Housing Management Qualification and Chartered Institute of Housing Membership. You will have extensive experience and a demonstrable track record of achievement in social housing management in either a local authority or housing association setting. With comprehensive understanding of the regulatory framework, and proven experience building and maintaining valued and positive relationships with residents. Leadership experience in managing large teams, as well as client and stakeholder groups at a senior level, will be essential.Apply now to elevate your career with this impactful leadership opportunity!Why us?Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.&nbsp;<a href="https://jobs.wiltshire.gov.uk/why-us/our-benefits/" target="_blank">Explore more benefits here!</a>Please download and read the <a href="https://docs.jobs.wiltshire.gov.uk/files/65866120-head-of-housing-management-lsl3-2753/" target="_blank">role description and person specification</a>carefully before you apply as well as<a href="https://jobs.wiltshire.gov.uk/why-us/our-culture/" target="_blank">Our Identity</a>.The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind.&nbsp; Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.For more details, or for an informal discussion about this role, contact James Barrah, Director of Assets, at <a href="mailto:James.Barrah@wiltshire.gov.uk" target="_blank">James.Barrah@wiltshire.gov.uk</a>orHayleigh Freestone, Recruitment Specialist, at <a href="mailto:Hayleigh.Freestone@wiltshire.gov.uk" target="_blank">Hayleigh.Freestone@wiltshire.gov.uk</a>This role may be subject to certain successful security checks; please see the role description for more information.We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wiltshire.gov.uk%2Fequality-diversity-public-sector-duty&amp;data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s%2BKbvYZzw%3D&amp;reserved=0" target="_blank">statement of commitment to equality and inclusion</a>.<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fdisability-confident-guidance-for-levels-1-2-and-3%2Flevel-2-disability-confident-employer&amp;data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jMgokm44AvYbcWDHZhlKFPUppLyS6y8ds8eySpkLwWg%3D&amp;reserved=0" target="_blank">Disability Confident Employer</a><a href="https://jobs.wiltshire.gov.uk/help-and-support/" target="_blank">Application process</a>

Head of Housing Management

Job title:&nbsp;Head of complianceBand:&nbsp;2Salary:&nbsp;£53,550 - £63,000 depending on experienceLocation/base:&nbsp;Hybrid– a combination of working from home and in the office based in Coventry&nbsp;Hours:&nbsp;35 hours per weekAbout usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an individual with extensive compliance experience to lead CIH’s corporate governance, risk management, data protection, and facilities management efforts. You’ll have a strong understanding of what it takes to lead a high-performing team, paired with a high level of personal integrity and the ability to handle sensitive information with discretion. Excellent communication skills are essential, as you’ll be adept at building relationships with stakeholders at all levels and conveying complex ideas in clear, accessible ways. With a keen commercial mindset, you will play a key role in supporting the growth of the organisation while ensuring that governance requirements are developed and implemented effectively.How to applyFor an informal chat about this role, please contact Sue Leppington, Director of finance and central services - &nbsp;<a href="mailto:sue.leppington@cih.org" target="_blank">sue.leppington@cih.org</a>.For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;Closing date for applications: Wednesday 26 February 2025 – 5pm.Interviews due to take place: Thursday 6 March, Friday 7 March and Monday 10 March 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Head of Compliance

Care Housing Association provides sustainable, quality accommodation to individuals who require support. The Assets and Compliance Manager (ACM) will have overall responsibility for all aspects of the assets team including responsive repairs, planned maintenance, and ensuring our properties are safe and compliant with all statutory and regulatory expectations.This is a key role for Care. We expect our homes to be high quality and safe. The ACM will have to have a good understanding of the maintenance needs of buildings both from a technical and functional perspective, as well as an awareness of the health and safety and other statutory requirements relevant in the social housing sector.PURPOSE OF THE JOBCare Housing provides supported living accommodation to adults with learning disabilities, autism or mental health needs. Care’s maintenance services are arguably the most important services to our tenants. This role requires a competent, professional and approachable person to manage the delivery of our asset management programmes and oversee asset related health &amp; safety and compliance.LOCATION: Head Office at Rawtenstall / Agile WorkingSALARY: £52,000 + £1,300 essential car user allowanceKey ResponsibilitiesOperational- Oversee the management of the responsive repairs contracts and ensure performance to agreed service standards is maintained, and report on this to the CEO as requested.- Carry out cyclical reviews of Value for Money of our service contracts, including responsive repairs, planned maintenance, water treatment &amp; testing, fire risk assessments, PAT testing, specialist equipment, LOLER and any other asset related compliance and health and safety service.-Providing a compliance overview report to the CEO on a monthly basis, and ensure appropriate overview of all asset related compliance and health &amp; safety issues.- Review development opportunities for the Association, including surveying new property related opportunities and providing key financial appraisal information to support the viability assessment, e.g. repair and planned maintenance costs.- Liaise with the Business Development team around new opportunities and identify any areas of asset based financial risk relating to potential new developments.- Develop and provide oversight of the Associations Planned Maintenance programme.- Assist the CEO in budgeting appropriately for asset related items, e.g. general maintenance and planned maintenance.- Provide line management to the Property Surveyor, Contracts Manager and Repairs Administrator.- Coordinate ongoing site inspections/meetings for pipeline developments.- Ensure appropriate oversight in relation to pre-lease condition surveys and end of lease dilapidations to ensure the Association meets its obligations.- Development of asset and compliance related policiesStrategic- Oversee the continual development and ongoing use of the repairs, planned maintenance and asset management modules of the Active H housing management software system.- Periodically review Care’s employer’s requirements, specification and standards for new build and refurbished properties.- Any other duties commensurate with the responsibilities of the post.- To operate in accordance with agreed policies, procedures, systems and practices.- To articulate and personally demonstrate an exemplary set of values and behaviours in line with the Association’s values.- To contribute to the building of a staff culture where every person feels empowered and valued.- To identify areas of service improvement and report these to the CEO.- To be part of the Senior Management Team and contribute to organisation wide discussions as directed by the CEO.Personal Development- Contribute to the overall development of the Association by using individual skills, strengths and abilities and train support services staff on housing management and standards.- To actively participate in own annual performance review, objective setting and any training identified as required.- To fulfil own agreed personal development and training programme.- To be aware of the policies of the Association and ensure they are carried out and that good practice is maintained.- It is your responsibility to take care of your own health and safety and that of your colleagues.Your experience/skills:Essential:&nbsp;<ul><li>A good general level of education (GCSE or higher)</li><li>A Degree/RICS/ONC/HNC/NVQ Level 4 qualification in a relevant housing maintenance / asset management discipline</li><li>Experience of social housing asset management and compliance (minimum 5 years)</li><li>A good knowledge of housing maintenance and managements issues</li><li>Knowledge of the regulatory and legislative framework in social housing, relating to asset management and compliance</li><li>Experience of personnel management at middle-senior level within social housing</li><li>Strong organisational and problem solving skills</li><li>Full UK driving license</li><li>Good written, verbal and communication skills</li><li>IT literate</li><li>Good organisational skills</li><li>Committed to equal opportunities</li><li>Experience of providing excellent customer service</li></ul>Desirable:<ul><li>Experience of supported housing</li><li>Knowledge of MIS Active H – R&amp;M Module</li><li>A trade background or practical experience of repairs and maintenance</li></ul>How to ApplyIf you wish to apply for this role, please send your CV along with a supporting statement (no more than 2 sides of A4) detailing how you are suitable for the role. Please email this to <a href="mailto:matthew@careha.org.uk" target="_blank">matthew@careha.org.uk</a>.

Asset & Compliance Manager

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for a Neighbourhood Housing Lead (commutable to Westminster) reporting to office 1 day per week otherwise hybrid/on patch paying £26.13 per hour (Umbrella).The role in ongoing with a possibility to become permanent.As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.&nbsp;

Neighbourhood Housing Officer

We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Lewisham patch) reporting to office 1 day per week based in Stratford otherwise hybrid/on patch paying £26.13 per hour (Umbrella) As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.

Neighbourhood Housing Lead

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.In the role you will* Investigate and resolve lease-related queries quickly and accurately. * Ensure observations are responded to as part of the section 20 consultation process. * Work with solicitors to find solutions to complex cases. * Carry out estate visits to support homeowner customers with enquiries and issues. * Work collaboratively with colleagues across the business to make sure queries are resolved effectively. * Contribute to the team management of our portfolio of properties with managing agents. * Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners * Use CRM to manage cases and resolve queries effectively. * Work collaboratively with the finance team to support service charge management and recovery. * Support shared owners by managing resales and staircasing transactions, being an expert in this field. * Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out. * Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.Essential Experience required* Housing and leasehold management and shared ownership properties. * Dealing with the section 20 consultation process. * Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes &amp; resolutions.Desirable* Experience of First Tier Tribunal hearings and other legal casework. * A proven track record of delivering excellent customer service with a ‘customer first’ approach. * Experience of managing leasehold arrears

Homeownership Officer

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £41,442 - £44,331 per annum Interview: w/c 10th March 2025 Closing Date: Sunday 23rd February 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organised, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lawrence House development in Malden Essex. Hours: 20 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Housing Options Officer Rochford District Council Temporary, Full Time £29.00 - £32.00 Location: Rochford Closing Date: 14th February 2025 Essex County Council (ECC) are delighted to be supporting Rochford District Council to recruit a Housing Solutions Officer on a 3-month temporary basis. The Opportunity We are looking for someone to join our busy, passionate Housing Options Team working hard with the key focus in actively seeking to prevent homelessness in the district. You will support the important work of colleagues and others in identifying and providing housing solutions to those in need in line with all relevant homelessness legislation and housing law. This opportunity requires 2 days per week based in the office and the remainder working from home. Accountabilities <ul><li>Deliver a customer orientated service to prevent homelessness which provides a suitable solution regarding homelessness and all housing issues</li></ul><ul><li>Assess the Council's duties to those who are at risk of homelessness and ensure that these are discharged</li></ul><ul><li>Carry out the Council's statutory duties under homelessness legislation, housing law, Homelessness Reduction Act 2017, Housing Act Part V1 &amp; V11, Localism Act 2011, Code of Guidance, case law and the Council's policies and procedures</li></ul><ul><li>Liaise with families, private landlords, social care, letting agencies, mortgage lenders and others where necessary, making referrals to both internal and external services</li></ul><ul><li>Take ownership of caseloads in ensuring that all housing options are explored in all cases to establish and maximise opportunities for the prevention of homelessness</li></ul><ul><li>Investigate applications for housing in line with current legislation, policies and procedures, undertaking home visits, surgeries and case conferences as necessary</li></ul><ul><li>Provide advice to those seeking accommodation on private sector housing options, including information on tenancy issues and welfare benefits</li><li>Prepare and present prevention outcomes to applicants, in writing and verbally, and be accountable to applicants and others when required to explain decisions</li></ul><ul><li>Carry out routine, both planned and unplanned, checks on all temporary accommodation; including homes visits for the purposes of checking occupancy and use is in accordance with any licence or assured tenancy agreement</li></ul>The Experience You Will Bring <ul><li>Excellent knowledge of current housing and homelessness legislation, Homelessness Reduction Act 2017 case law and guidance</li></ul><ul><li>Good knowledge of housing allocation and registration processes</li></ul><ul><li>Good knowledge of landlord and tenant law</li></ul><ul><li>Excellent verbal and written communication skills to a wide range of audiences</li></ul><ul><li>Full Driving Licence and daily use of a car or the ability to travel throughout the District and beyond</li></ul>Our Culture and Values At Rochford District Council we like our workforce to be proactive and innovative. Being customer focused and willing to maximise your potential at work are expected. We all work together to achieve the very best for our residents which sometimes means getting involved in projects and trying new tasks outside of your day-to-day job role. We love our team to suggest new ideas and to have enthusiasm to try out new experiences. If you have queries on this role or require anything further, please email <a href="mailto:louise.butler@essex.gov.uk" target="_blank">louise.butler@essex.gov.uk</a>

Housing Options Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager - Part Time Queen Elizabeth Court, Thorne, Doncaster, DN8 5AL £17,751 - £18,300 per year 28 hours per week - Monday to Thursday, 9:00am - 16:00pm We are looking for a Scheme Manager to join our Housing team which consists of Housing Officers and Scheme Managers. Based at Queen Elizabeth Court, you will be responsible for the day-to-day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible. We are looking for an enthusiastic, hardworking individual, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently. The role of Scheme Manager will include: <ul> <li>Completing compliance testing including fire alarm checks and water temp checks</li> <li>Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free</li> <li>Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required</li> <li>Referring residents to support agencies when required and helping them access the different service available to them</li> <li>Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes</li></ul>Skills and experiences: <ul> <li>Experience of working with older people in a support capacity and understanding their individual needs or similar</li> <li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li> <li>Excellent knowledge of effective communication at all levels</li> <li>Ability to manage workloads and meet deadlines</li> <li>Experience of resident involvement and community care values would be an advantage</li> <li>Basic knowledge of Microsoft applications including Word, Excel and Outlook</li> <li>Occasional travel may be requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>Employee recognition scheme</li> <li>£17,751 per annum (rising to £18,300 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £23,774 based on 37.5 hours per week rising to £24,510 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 23 February 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Finders Keepers are a leading letting agency across Oxfordshire with a dedication to professionalism and quality service within the property industry. An exciting opportunity has arisen for a Tenancy Co-ordinator to join our team in Bicester. Main Purpose of Job To be responsible for the administrative tasks of the office, ensuring a high level of support and accuracy at all times. Key responsibilities: <ul> <li>Process tenancy applications and produce all tenancy agreements ensuring a high degree of accuracy.</li> <li>Assist in promoting properties to let via the web, window displays and TO LET boards as required.</li> <li>Provide administrative support to the letting and property management teams when required.</li> <li>Assist the letting team with the monitoring and progress of references as required.</li> <li>Coordinate and chair renewal meetings and in conjunction with the letting teams, negotiate tenancy renewals with landlords and tenants.</li> <li>Assist in the collection of all tenant first accounts, rent payments and any landlord or tenant deficits.</li> <li>Register new deposits for protection and administer deposit refunds within 10 days of final inventory check.</li> <li>Assisting office teams with all aspects of compliance.</li> <li>Conduct property viewings when required.</li> <li>Be the first point of contact for office visitors, respond to incoming calls, register &amp; qualify applicants.</li> <li>Attend and contribute to team morning meetings ensuring that they are energetic and focused.</li> </ul>Skills and Experience Required: <ul> <li>Minimum two years administrative experience in similar industry or legal background</li> <li>Accurate and detailed with proven planning and organisational skills</li> <li>Ability to communicate effectively with people at all levels</li> <li>Full manual driving licence</li> <li>Excellent written and verbal communication skills</li> <li>Team player with a positive 'can-do' attitude</li> <li>Ability to demonstrate initiative and self-motivation</li> <li>Ability to accept feedback and strives to improve</li> </ul>HAM00108

Job Description <ul> <li>East Suffolk Council, Lowestoft NR33 0EQ or Melton, Suffolk, IP12 1RT </li> <li>£47,754 - £51,802 (Band 9)</li> <li>37 hours per week </li> <li>Fixed term (1 year)</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Needs team as an Operational Lead - Housing Needs. Your role: The main purpose of this role is to oversee and support the Strategic Lead - Housing Needs by offering the provision of excellence across the Housing Needs Service. You will facilitate joined up working across the Council and develop staff that are visible and accessible and who have a positive, customer-focused attitude. You will deliver operational and line management support to Senior Officers as well as offering comprehensive housing advice and homelessness services, with an impartial and practical approach to ensure the Council meets its statutory responsibilities. You will act as an ambassador for East Suffolk Council, and work in partnership with external colleagues, and other agencies to constantly improve services, and ensure that opportunities for engagement and involvement in the service area are maximised and to effectively maximise income in the relevant areas of the service What you will need: You will have minimum of 3 years' experience in managing customer facing housing needs services and a clear understanding of the legislation and best practice governing the provision of housing advice, homelessness and allocations services. The ability to demonstrate your commitment to service and the Council's values as well as provide leadership to their services, ensuring they are efficiently and effectively delivered and be accountable for budgets and teams is crucial. Having an education to degree level in a related field or equivalent experience is essential alongside a membership of the CIH. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Fern Lincoln on <a href="mailto:Fern.Lincoln@eastsuffolk.gov.uk" target="_blank">Fern.Lincoln@eastsuffolk.gov.uk</a> Closing date: 24 February 2025 Interview date: 10 March 2025 How to apply Step 1 - Read the advert and the Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). About Us East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. <a href="https://www.youtube.com/watch?v=TSWedQksWt0" target="_blank">https://www.youtube.com/watch?v=TSWedQksWt0</a>

Operational Lead - Housing Needs

Do you want to work for an "OUTSTANDING" Education Institution? Bridgwater &amp; Taunton College Residential provision provides accommodation for students aged 16+ studying across any of our three campuses. The College's primary student accommodation is based at the Cannington campus and consists of 211 beds. The college also offers accommodation in Taunton at our Wellington Rd properties, boasting 19 beds that are situated over seven flats. This is alongside the 198 bed existing provision situated in Trull. An exciting new area of growth for the Residential provision is a rapidly expanding number of HMOs across Bridgwater and the surrounding areas. A key priority for all Residential roles is to strive towards providing an Ofsted Outstanding provision for all of our students. The Residential Team interviews and allocates residential places to students. They provide 24/7 support for residential students with issues ranging from accommodation queries to student wellbeing, entertainment and enrichment. The team's primary responsibility is the safeguarding of residential students. The residential provision was inspected by Ofsted under the Further Education Residential Accommodation: National Minimum Standards in October 2022 and awarded Outstanding overall. The Accommodation Officer will be the point of contact for Residential applicants looking to reside in Taunton and across our HMO properties, they will take the lead on progressing the applications ensuring accurate records are maintained and GDPR compliance is observed. The post holder will conduct mentoring meetings with the students from our Taunton provision and across all of our HMOs and act as a crucial link between these students and the Residential Team. The post holder will work closely with the Health &amp; Safety Team as well as the Facilities and Maintenance Team to ensure compliance with all relevant legislation and maintenance of accommodation. In addition, the post holder will arrange the procurement of suitable items such as furniture, when required. The role is primarily based at the Taunton Campus, however, a minimum of twice weekly days at Cannington Campus will be required as well as reasonable travel to other sites. BTC offer a range of fantastic employee benefits including: Generous pension scheme Competitive holiday entitlement Dedicated CPD days 2 wellbeing days 2-week Christmas closure Opportunities for hybrid working On-site discounted gym Free parking BTC Extra discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more! BTC is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities. We are also a disability confident employer and we'll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We encourage everyone to apply who wishes to and we believe that everyone should have an equal opportunity. To view the full details of this role please download the Job Specification (pdf) document under 'Attachments'. About the Taunton Campus View our Campus 360 virtual tour . How to find us: Google Streetview:

Accommodation Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager - Part Time Wren House, Colchester £12.80 - £13.20 per hour 15 hours per week We are looking for a Scheme Manager to join our Housing team which consists of Housing Officers and Scheme Managers. Based at Wren House, you will be responsible for the day-to-day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible. We are looking for an enthusiastic, hardworking individual, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently. The role of Scheme Manager will include: <ul> <li>Completing compliance testing including fire alarm checks and water temp checks</li> <li>Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free</li> <li>Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required</li> <li>Referring residents to support agencies when required and helping them access the different service available to them</li> <li>Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes</li></ul>Skills and experiences: <ul> <li>Experience of working with older people in a support capacity and understanding their individual needs or similar</li> <li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li> <li>Excellent knowledge of effective communication at all levels</li> <li>Ability to manage workloads and meet deadlines</li> <li>Experience of resident involvement and community care values would be an advantage</li> <li>Basic knowledge of Microsoft applications including Word, Excel and Outlook</li> <li>Occasional travel may be requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>Employee recognition scheme</li> <li>£9,985 per annum (rising to £10,294 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £24,963 based on 37.5 hours per week rising to £25,735 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 20 February 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Water Lane Close - Barnstaple £23,774 - £24,510 per year 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be part of a team of 3, responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding. The role of Scheme Manager will include: <ul> <li>Providing administrative support for the delivery of high quality and value for money housing services</li> <li>Assisting with part of the lettings process, including viewings, pre-void inspections and key management</li> <li>Conducting compliance checks and scheme inspections to ensure health and safety regulations are met</li> <li>Maintaining accurate records and manage extensive computer work efficiently</li> <li>Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals</li> <li>Identifying and report potential repairs or faults at the scheme and monitor to completion</li> <li>Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area</li></ul>Skills and experiences: <ul> <li>Essential: Experience working with older people or vulnerable client groups</li> <li>Excellent interpersonal and customer service skills to build strong relationships</li> <li>Strong time management skills and the ability to work independently in a fast-paced environment</li> <li>Proficiency in Microsoft Office (Word, Excel and Outlook)</li> <li>Desirable: Housing Management experience and basic knowledge of welfare benefits and rent accounts</li> <li>A full, valid driving licence is essential due to travel requirements</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>Employee recognition scheme</li> <li>£23,774 per annum (rising to £24,510 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 20 February 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As a Residential Practitioner you relish the opportunity to transform the lives of the children and young people in your care.â€ It's not just about meeting day to day needs, you will play a vital part in each child's journey towards adulthood and independence. Your support can be life changing for the young people in your care. It is rewarding work, as well as energetic and at times challenging.â€ It's an exciting time to join Leeds City Council's children's services, which was rated outstanding by Ofsted at our last inspection. We are significantly investing in our â€ children's residential care across Leeds, including care for young people with disabilities, so this could be just the start of a fulfilling career with us.â€â€ We are committed to the ambition of Child Friendly Leeds . We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence.â€ Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .â€ About youâ€ As a Residential Practitioner you will bring to the role:â€ <ul> <li>a good standard of literacy and numeracy, with basic computer literacyâ€</li> <li>Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees)â€</li> <li>recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal lifeâ€</li> <li>excellent communication and listening skills, teamwork and emotional intelligenceâ€â€</li> <li>flexibility to work shifts including weekends, bank holidays and nightsâ€</li> </ul>About the roleâ€â€ As a Residential Practitioner based in one of our children's homes, you'll be part of a supportive team which has your wellbeing and professional development at heart. â€ You'll create a safe, caring living environment and build positive, trusting relationships with children and young people. Responsive to individual's needs, you'll nurture each child's personal development, their education and wider learning.â€ There's no greater job satisfaction than seeing the difference you make every day to the lives of children and young people.â€ Basic salary£26,421.00rising incrementally to£28,770.00 (pro rata for part time) In addition, enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable) . This can potentially take the salary to a combined amount of£29,817 - £32,419based on full time hours. What we offerâ€ We take pride in offering the best employee experience, with benefits including:â€ <ul> <li>a competitive salary plus enhancements for nights and weekendsâ€â€</li> <li>generous annual leave entitlement plus bank holiday allowanceâ€</li> <li>a clear career pathway and continuing professional development opportunities, including support to study for relevant qualificationsâ€</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributionsâ€</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go furtherâ€</li> </ul>How to applyâ€ Please upload your CV and complete a personal statement of no more than 500 words. Please ensure that your full employment history is covered in your CV.â€ Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. â€ If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . â€ A Disclosure and Barring Service (DBS) check against the Children's barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .â€ We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.â€ We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2022. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.â€ All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.â€ â€ This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply. Job descriptionâ€ Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li>Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans</li> <li>Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs</li> <li>Work with professionals and communities of origin to sustain links and understand past problems</li> <li>Nurture children's ambitions for their future and their learning, both in and out of school</li> <li>Support children and young people's emotional, mental and physical health needs to build self-esteem</li> <li>Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe</li> <li>Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate</li> <li>Ensure that all records are accurate, up to date and GDPR compliant</li> <li>Manage complex and challenging behaviour in an assertive, restorative and sensitive manner</li> <li>Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes</li> <li>Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Maintain a close working relationship with colleagues, external agencies, families and the wider public</li> <li>Be flexible and adaptable to change to assist other services as required, commensurate to grade</li> <li>Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes</li> <li>Work collaboratively with colleagues, knowing when to seek help and advice</li> <li>Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested</li> <li>Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures</li> <li>The council has adopted a flexibility protocol and this role will be expected to work within these parameters</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post</li> </ul>Qualifications <ul> <li>To work in this role you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post.</li> <li>You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview.</li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li>Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate</li> <li>Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Ability to build relationships and actively engage with individual and groups of children and young people</li> <li>Ability to build relationships and communicate effectively with a wide range of people</li> <li>Maintenance of accurate manual and digital records in accordance with GDPR</li> <li>Use of initiative to adapt to changing circumstances and develop solutions to issues</li> <li>Skills in managing conflict and aggression using de-escalation techniques</li> <li>Good standards of literacy and numeracy, demonstrated through qualifications or skills test</li> <li>Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection</li> <li>Understanding of the needs of looked after children and the importance of advocacy for children and young people</li> <li>Basic computer literacy and of the use of Microsoft packages</li> <li>Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity</li> <li>Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required</li> <li>Essential behavioural and other characteristics</li> <li>Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon.</li> <li>Able to understand and observe Leeds City Council equality and diversity policies.</li> <li>Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.</li> <li>Willingness to actively participate in training and development activities.</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade.</li> <li>Participate in appraisal, training, and development activities.</li> <li>Be aware of and comply with Leeds City Council policies and procedures.</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.</li> <li>The council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Residential Practitioner

The vacancy Contract Type: Full Time, 12 month fixed term contract Hours: 35 hours per week, Monday - Friday Closing date: 19th February 2025 Interview dates: 25th February 2025 Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that's right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes. Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that's right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes. This post will work with all relevant teams to deliver a customer focused Tenancy &amp; Estate Management service within our communities and attain excellent performance standards and outcomes. We need people who are / have <ul> <li>Experience of working in a similar role within social housing, who have knowledge of Housing legislation.</li></ul><ul> <li>You'll have experience of dealing with ASB, tenancy &amp; neighbourhood / estate issues.</li></ul><ul> <li>It's also vital to have dealing with members of the public</li></ul><ul> <li>Experience dealing with challenging situations and complex lifestyles</li></ul><ul> <li>Hold a Housing qualification (such as CIH) or willingness to work towards this</li></ul>Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #neighbourhoodofficer #ASBjobs #tenancyjobs #neighbourhoodjobs #housingjobs #recruiting #Manchesterjobs About us We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential. Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. The Communities team Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives! Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable! Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers! We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do! We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving. Stats: <ul> <li>483 people moved into one of our homes last year!</li> <li>We engaged with 3,400 customers, on everything from our new cleaning contractor to building safety measures.</li> <li>90% of customers were happy with how they were treated last year!</li> <li>80% of customers were happy with their last contact with us</li> <li>We handled over 75,000 customer contacts last year!</li> <li>We continuously work with customers across the organisation including our Resident Scrutiny Panel, Customer Offer Panel and Community Champions.</li></ul>"Thank you for your interest in joining our Communities Team. For us, the Communities team is all about being reliable and respectful in the way that we interact with customer's and colleagues. The team is a tight-knit bunch who all share the same ethos, to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities, I'd love to welcome you into the team!" Ross Powell, Head of Customers and Communities Previous Next Working here Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues... Rewards we offer We offer a fantastic range of benefits which include: Refer a friend scheme Stakeholder pension scheme Up to 30 days holiday a year Two days every year to volunteer in the local community A medical cash plan Get your birthday off! £150 Perkbox allowance - plus access to hundreds of discounts and freebies Cycle to work scheme Professional membership fees paid Financial education Loans scheme for travel season tickets Savings clubs Training and coaching Counselling and well-being programme Enhanced maternity and paternity leave Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Neighbourhood / Housing Officer

Accommodation Assistant - Maldron Hotel Newcastle We have a fantastic new vacancy for Accommodation Assistant in the excellent Maldron Hotel Newcastle. Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep. The hotel has 265 rooms including double, twin, triple and family rooms, as well as executive rooms and fitness suite. Guests and visitors to Maldron Newcastle can expect great food from the Grain and Grill Restaurant as well as Dalata Hotel Group's own coffee brand, Red Bean Roastery, a signature blend of coffee prepared by expert baristas. The Grain &amp; Grill Restaurant serves a refreshing menu of healthy and hearty meals designed to cater for all palettes using local suppliers to bring guests a taste of the Toon. Guests can also sit back and relax in the outdoor courtyard area for alfresco drinking and dining. With friendly, helpful staff, good food and excellent facilities, the hotel is the perfect place to enjoy good times with family and friends. There's also three state of the art conference room and event facilities available, offering an easily accessible city centre location for anyone holding a meeting room or event in Newcastle. Benefits: <ul> <li>Staff Friends &amp; Family Rates across all Dalata Hotels</li> <li>Discounts across all Dalata Restaurants</li> <li>FREE meals on Duty</li> <li>SAYE share scheme</li> <li>Earn extra holidays each year</li> <li>FREE use of the Gym</li> <li>Eldon Square Discount card</li> <li>Refer a Friend scheme</li> <li>Dalata Training Academy and Development Courses</li> <li>Rewards &amp; Recognition</li> <li>Employee Assistance Programme - Including FREE support &amp; Counselling Sessions</li> <li>Weekly treats</li> <li>Birthday Gifts</li> </ul>Objective of the Role Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the Dalata standard. </li> <li>Highlight any items or areas that need maintenance.</li> <li>Be open for work in other departments.</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired but not essential.</li> <li>Customer focus.</li> <li>Attention to detail.</li> <li>Ambition to develop.</li> </ul>About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.

Accommodation Assistant

House Manager Pell Lane Ryde, Isle Of Wight, PO33 3LN United Kingdom Salary: NJC Points 18-22 (£30,559 - £32,654) Actual pro rata salary for working Term Time, plus development days is £26,169 - £27,963 Hours: 37 hours per week; Monday to Thursday 8:00am - 4:00pm and Fridays 8:00am - 3:30pm Term time, plus 5 development days Immediate start date We are seeking a passionate and enthusiastic House Manager to support students at school, making a positive impact on their lives. Working with young people within a set house group, the House Manager will build positive relationships with students, providing them with a safe and supportive space. They will also be responsible for ensuring the safety and well-being of young people by providing basic first aid support. The role will involve having a strong understanding of safeguarding procedures and involve signposting students and families to external support if required. Ryde Academy Ryde Academy, based on the Isle of Wight, is an 11 to 18 years Secondary Academy and is sponsored by Lift Schools. The school is set in spacious grounds and had a completely new state of the art building in 2017. Known as the "Garden Isle" because of its beautiful landscape, unspoilt beaches, rugged coastline and beautiful countryside; the Isle of Wight is a perfect place to raise a family. Judged as 'Good' by Ofsted in November 2022, Ryde Academy is a school that pupils feel proud to attend, with a calm and orderly environment. Staff are also proud to work at the school and recognise that leaders are considerate of their workload. Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: <ul><li>Comprehensive training: Access a wide range of developmental training to boost your career.</li><li>Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li><li>Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li></ul>Ready to apply? Get in touch below. We can't wait to hear from you. The role is due to commence immediately. This is a full time, permanent position. Closing date: 19th February 2025 We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. Lift Schools is recruiting for Teacher Training placements. Please click here to view the website for further details. Downloads House Manager Job Description and Person Specification.pdf Brochure Safer Recruitment Statement

88 Housing / Neighbourhood management Jobs in England