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The Home Ownership &amp; Revenues Unit (HORU) are looking to recruit a HORU officer to help deliver a quality customer-focussed service to customers and service partners, in respect of: <ul> <li>Right to Buy - Coordinating the sale of Council properties under the Right to Buy scheme in accordance with Statutory legislation.</li> <li>District Heating - Monitoring and managing customer heating accounts of approximately 6000 properties. Which involves billing, monitoring payments / usage, producing statements and dealing with general enquiries</li> <li>Business Management / Revenues &amp; Collection - Providing a suite of business management services to all housing related teams within the place portfolio. This includes co-ordinating the billing and collection of sundry debts in relation to rechargeable repairs, RTB charges and other housing charges. This involves monitoring and liaising with the Central Debt recovery Team and legal services with regards to the recovery of income.</li> </ul>The successful applicant must have good communication skills and be able to communicate effectively with customers / debtors and service using written, face to face and telephone methods. You will need to demonstrate a good knowledge and experience of using Excel, both using existing spreadsheets and creating new ones to interrogate large amounts of data. Please note this post is currently under review and the Job description and grade could be subject to change We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. All successful candidates will be required to complete a Basic DBS check. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page

Home Ownership Officer

Job Introduction Job Title: Tenancy Management Officer Salary: £28,000 - £30,395 Contract: Permanent Location: Regional Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Chester &amp; Cheshire West region. What will my working week look like? Living locally in or around Chester and Cheshire West you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer here at YHG, you will have... <ul><li>Knowledge of the legal and regulatory framework of social housing and property / tenancy management</li><li>Good knowledge of best practice in safeguarding adults and safeguarding children</li><li>A good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally, you will... <ul><li>Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives.</li><li>Be a real team player, working closely with colleagues within your own team and cross department decisions.</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. That all sounds great, what's in it for me? In return we offer £28,000 - £30,395 per annum for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. Additions As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents. Closing Date: 9th May 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1 Your Housing Group

Tenancy Management Officer

The Role Neighbourhood Manager Southwark | Up to £43,174 per annum* Are you a natural leader with a passion for community and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team in Southwark! As a Neighbourhood Manager, you'll play a pivotal role in ensuring the smooth and effective delivery of our services, keeping local streets safe, clean, and well-managed. Working alongside our management team, you'll oversee operations, build strong relationships within the community, and tackle environmental and parking challenges head-on to create a thriving, harmonious neighbourhood. Why Join Us? <ul> <li>Competitive Salary: Up to £43,174* (£39,178 basic + performance bonus of £3,996)</li> <li>Flexible Schedule: 42 hours per week across 5/7 days, including some evenings and weekends (1 in 3 weekends)</li> <li>Great Time Off: 33 days annual leave (25 days + 8 bank holidays)</li> <li>Career Growth: Ongoing training and development opportunities</li> <li>Meaningful Work: Make a real impact in your local community</li> <li>Exclusive Perks: Employee discount scheme &amp; comprehensive pension plan</li></ul>What You'll Be Doing: <ul> <li>Leading with Impact - Support the Assistant Contract Manager to ensure seamless service delivery and operational excellence.</li> <li>Building Bridges - Engage with Residents' Associations, Councillors, Police, and Business Owners to foster a strong, safe community.</li> <li>Driving Success - Monitor budgets, payroll, and resources to maintain efficiency and cost-effectiveness.</li> <li>Empowering Teams - Manage and mentor a team of supervisors, providing guidance, training, and performance oversight.</li> <li>Making a Difference - Ensure smooth deployment of staff and uphold contract requirements to maintain the integrity of Southwark's public spaces.</li></ul>What We're Looking For: <ul> <li>Leadership &amp; Management Experience - Minimum 3 years leading diverse teams and inspiring performance.</li> <li>Analytical &amp; Organised - Strong commercial acumen with the ability to present to senior management and manage KPIs.</li> <li>Tech-Savvy - Proficiency in MS Office and experience in data collection and analysis.</li> <li>Problem-Solver - Excellent communication skills with a proactive and solutions-focused approach.</li> <li>Licensed Driver - Full, clean UK driving licence required.</li></ul>Join APCOA, where your expertise is valued, your growth is supported, and your impact is felt. If you're ready to take the next step in your career and help make Southwark a better place for businesses and residents alike, we'd love to hear from you! APPLY NOW and be part of something bigger. We are committed to diversity and inclusion, ensuring APCOA is a fair and welcoming place to work-regardless of age, race, gender, or background. Your success is our success!

Neighbourhood Manager

The Vacancy Are you passionate about people, communities, and making a difference? Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect. What you'll do: <ul> <li>Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively</li></ul><ul> <li>Provide support that recognises and responds to the needs of individuals and communities</li></ul><ul> <li>Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard</li></ul><ul> <li>Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns</li></ul><ul> <li>Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards</li></ul><ul> <li>Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.</li></ul><ul> <li>Collaborating with internal teams and external agencies to improve community wellbeing</li></ul><ul> <li>Using feedback and performance data to improve services and customer satisfaction</li></ul>What we're looking for: <ul> <li>Proven experience in housing management and/or delivering care and support services</li> <li>A confident communicator with a customer-focused mindset</li> <li>Strong track record of completing administrative tasks with high levels of accuracy and attention to detail</li></ul><ul> <li>Proficient in navigating digital and computer-based systems</li></ul><ul> <li>Skilled in problem-solving and confident in making informed decisions</li></ul><ul> <li>Committed to continuous improvement and delivering high-quality outcomes</li> <li>Holder of a valid UK driving licence</li> <li>Able to travel and work from various locations as required</li></ul>If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 8th May 2025 Interviews Date: to take place on 15th &amp; 16th May 2025 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Working For Us Management Team Matthew Walker Chief Executive Find out more Michelle Collins Director of Customer Service Find out more Jason Ridley Director of Finance &amp; IT Find out more Megan Henderson Company Secretary Find out more Mark Donnachie Director of Assets &amp; Development Find out more Benefits Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme

Neighbourhood Officer

Housing Management Coordinator North Shields - Hybrid working Permanent, Full Time (37.5 hpw) Pay £13.21 per hour (salary £25,838 per annum) and great benefits including Health Cash Plan! Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in North Tyneside LD (supported). As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts. Typical day as a Housing Management Coordinator <ul> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Jack and our North Tyneside LD team, we're super passionate about what we do! We're really proud of dedication to ensure our customers are housed in a safe and compliant house. We're a supportive bunch and like to insert social or work fun. Job details <ul> <li> Hybrid working from home maximum 2 days a week, or base yourself at one of our services. </li> <li> Working 9am to 5pm </li> <li> Based at our service in North shields you'll spend your time travelling around the properties in our North Tyneside patch, Wallsend, Monkseaton, Whitley Bay, and North Shields. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Job Description Job Title: Lettings Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/Hybrid Location: Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer You will deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. </li> <li>Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. </li> <li>Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. </li> <li>Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. </li> <li>Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. </li> <li>Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. </li> <li>Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. </li> <li>Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. </li> <li>Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.</li></ul>Desirable <ul> <li>Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Lettings Officer

About The Role Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. This role focuses on cleaning communal areas and undertaking grounds maintenance as a lone worker on our schemes across the Bristol/South Gloucestershire area. Key Responsibilities: <ul> <li>Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.</li> <li>Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.</li> <li>Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.</li> <li>Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.</li> <li>Customer Interaction: Act as the first point of contact for residents, addressing their concerns and directing them to the appropriate teams.</li> </ul> Why Join LiveWest? At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit. Apply today and help us keep our estates beautiful and welcoming for all! This role is being offered on a full time, permanent basis and will be based in the Bristol/South Gloucestershire area. For further information about this opportunity, please click here to view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be a successful Estate Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: <ul> <li>Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.</li> <li>Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.</li> <li>Ability to work with minimal supervision.</li> <li>Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.</li> <li>Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.</li> <li>Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.</li> <li>Demonstrable practical skills either in a work or home environment.</li> <li>Desirable: Previous experience of communal cleaning and the use of grounds maintenance machinery.</li> </ul>Other organisations may call this role: Caretaker, Estate Supervisor. Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. </li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Estate Officer

Accommodation Assistant Accommodation Assistant Location: St Helens Coastal Resort, Isle of Wight Hours: Variable -Up to 12 hours per week Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

You We are recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) Officer to support our 18+ residents in Dartford and west Kent. The ideal candidate will have a qualification in youth work, supported housing or similar. You will have experience of working with young people, so clear communications and excellent interpersonal skills are key aspects of this role. YMCA TGG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: Final - Housing Officer JD (2).pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Intensive Housing Management Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role We are looking to recruit a Community Manager to join our site in Broadside, Manchester. Reporting to the BTR Associate, this is an exciting opportunity to join a rapidly expanding area of the business. On a daily basis, you will be responsible for leading a team, ensuring all staff are aware of their roles and responsibilities. As well as overseeing budgets and managing annual forecasts you will also manage the lettings process for renewals, leading on the development of a marketing strategy. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. More about you The successful candidate will have a proven track record of leading and managing teams. Experience within the property industry alongside a knowledge of BTR/ Student Accommodation and high rise building compliance is also desired. The successful candidate will have: <ul> <li>A proven track record of leading and managing teams,</li> <li>Experience of working within the property industry,</li> <li>Knowledge of BTR / Student Accommodation, </li> <li>Excellent communication skills, </li> <li>Excellent stakeholder engagement skills.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent holiday pay and sick pay <ul> <li>Pension with matched contributions</li> <li>Training</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Community Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Wisteria Court development in Bulcote, Nottinghamshire for a 6 month FTC, ( 30 hours per week) followed by a Relief contract to provide cover for our estates afterwards in the Nottinghamshire and Lincolnshire areas. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus for 6 month FTC and then £13.77 per hour for Relief hours (fuel will be paid for.) Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job title: Residential Practitioner Salary: C1 £27,711 - £30,060 (pro rata) plus weekend enhancements and sleep in allowance where appropriate. Hours: Various Contract: Permanent Leeds City Council is seeking compassionate and dedicated Residential Practitioners to join our outstanding children's services. In this role, you'll have the opportunity to make a profound impact on the lives of children and young people, guiding them towards adulthood and independence. Your support will be instrumental in helping them overcome challenges and achieve their full potential. There are a range of opportunities available across the city including full-time, part-time and waking nights working. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence.â€ This is your chance to join us and support our Child Friendly Leeds ambition. We are proud to align our work with the council's values and ambitions , placing children and families at the heart of everything we do. If you're ready to bring your empathy, energy, and dedication to this vital role, we'd love to hear from you. About youâ€ As a Residential Practitioner you will bring to the role:â€ <ul> <li>a good standard of literacy and numeracy, with basic computer literacyâ€</li> <li>Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees)â€</li> <li>recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal lifeâ€</li> <li>excellent communication and listening skills, teamwork and emotional intelligenceâ€â€</li> <li>flexibility to work shifts including weekends, bank holidays and nightsâ€</li> </ul>About the roleâ€â€ Based in one of our children's homes, you'll be part of a supportive team at that prioritises your well-being and personal development. Your responsibilities will include: <ul> <li>Creating a safe, caring living environment.</li> <li>Building positive, trusting relationships with children and young people.</li> <li>Nurturing each child's personal development, education and wider learning.</li> </ul>This role offers immense job satisfaction as you witness the positive changes you facilitate in the lives of children and young people daily. Basic salary £27,711 rising incrementally to £30,060 (pro rata for part time) In addition, enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable). What we offerâ€ We take pride in offering the best employee experience, with benefits including:â€ <ul> <li>a competitive salary plus enhancements for nights and weekendsâ€â€</li> <li>generous annual leave entitlement plus bank holiday allowanceâ€</li> <li>a clear career pathway and continuing professional development opportunities, including support to study for relevant qualificationsâ€</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributionsâ€</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go furtherâ€</li> </ul>How to applyâ€ Please complete the online application formâ€. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. â€ If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . A Disclosure and Barring Service (DBS) check against the Children's barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .â€ We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.â€ We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2022. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.â€ All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.â€ This role is based in the UK. Home Office guidance, states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.â€To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying. Job description Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li>Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans</li> <li>Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs</li> <li>Work with professionals and communities of origin to sustain links and understand past problems</li> <li>Nurture children's ambitions for their future and their learning, both in and out of school</li> <li>Support children and young people's emotional, mental and physical health needs to build self-esteem</li> <li>Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe</li> <li>Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate</li> <li>Ensure that all records are accurate, up to date and GDPR compliant</li> <li>Manage complex and challenging behaviour in an assertive, restorative and sensitive manner</li> <li>Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes</li> <li>Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Maintain a close working relationship with colleagues, external agencies, families and the wider public</li> <li>Be flexible and adaptable to change to assist other services as required, commensurate to grade</li> <li>Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes</li> <li>Work collaboratively with colleagues, knowing when to seek help and advice</li> <li>Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested</li> <li>Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures</li> <li>The council has adopted a flexibility protocol and this role will be expected to work within these parameters</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post</li> </ul>Qualifications <ul> <li>To work in this role you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post.</li> <li>You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview.</li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li>Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate</li> <li>Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Ability to build relationships and actively engage with individual and groups of children and young people</li> <li>Ability to build relationships and communicate effectively with a wide range of people</li> <li>Maintenance of accurate manual and digital records in accordance with GDPR</li> <li>Use of initiative to adapt to changing circumstances and develop solutions to issues</li> <li>Skills in managing conflict and aggression using de-escalation techniques</li> <li>Good standards of literacy and numeracy, demonstrated through qualifications or skills test</li> <li>Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection</li> <li>Understanding of the needs of looked after children and the importance of advocacy for children and young people</li> <li>Basic computer literacy and of the use of Microsoft packages</li> <li>Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity</li> <li>Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required</li> <li>Essential behavioural and other characteristics</li> <li>Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon.</li> <li>Able to understand and observe Leeds City Council equality and diversity policies.</li> <li>Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.</li> <li>Willingness to actively participate in training and development activities.</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade.</li> <li>Participate in appraisal, training, and development activities.</li> <li>Be aware of and comply with Leeds City Council policies and procedures.</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.</li> <li>The council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Residential Practitioner

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be working between the Swindon and Southampton areas working on Social Housing Decarbonisation Fund which will include, Scaffolding, Windows &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

About The Role Contract Dates - 01/07/2025 - 16/08/2025 OR 01/07/2025 - 02/08/2025 The Role SBC Accommodation Officers play a key role in delivering an exceptional student experience during their Summer School course. They work closely with College Mentors to provide high-quality pastoral care and supervision, acting as a trusted point of contact and support for students within their accommodation blocks. Accommodation Officers are responsible for promoting and upholding the positive behaviours we expect from all students, fostering a safe and respectful living environment. Highly attentive and well-organized, Accommodation Officers take a proactive approach to student supervision and effectively address any behavioural or welfare concerns. With students from a wide range of countries and cultures, it is essential that they build strong connections and create an inclusive atmosphere. By fostering a fun, welcoming, and vibrant environment within the Summer School accommodation, Accommodation Officers play a vital part in helping students feel comfortable, supported, and engaged throughout their stay. The Site SBC at Cambridge College replicates a city university model based at dedicated university student accommodation giving student a true taste of university living. Students on the college programme are 15-17 and the capacity is 100 students each week. For aspiring students seeking to combine subject-specific study with professional experiences; developing key skills to benefit future career prospects, located in the city of Cambridge. Appealing to ambitious students wishing to prepare for future success and to gain an the opportunity to spend the summer in the beautiful historic city of Cambridge. SBC Cambridge College students undertake academic courses, exploring their chosen subject through a series of engaging lectures, tutorials, and industry workshops. Their academic programme sits next to their social programme allowing them to explore Cambridge, take part in college events, wellbeing activities and the greatly enjoyed excursion to London. Ways we support our Accommodation Officers: <ul> <li>Fully paid DBS check</li> <li>Extensive, paid, on-site training prior to student arrival</li> <li>All meals and accommodation included</li> <li>CPD and Appraisals</li> <li>Staff Wellbeing Initiative</li> <li>Access to Employee Assist Programme (EAP)</li> <li>Continual support for all staff from the Head Office Team, both on the ground and via phone/email</li> <li>Online safeguarding and prevent training</li> <li>Professional, fun and supportive environment</li></ul>Additional Role Specific Support Paid attendance of a certified First Aid Course Remuneration: Paid weekly, one week in arrears. The weekly rate received for Accommodation Officers is £620 PLUS any accrued holiday to be paid at the end of contract)* Food and accommodation are included for all residential SBC staff. Main Duties: <ul> <li>Hold responsibility for supervision and pastoral care of students at satellite accommodation blocks.</li> <li>Act as team lead within the accommodation block, providing support to the College Mentors and working closely with College Management to ensure that students are supervised and accounted for whilst in accommodation blocks.</li> <li>Communicate effectively with other Accommodation Officers, College Mentors and College Management in order to create an accurate and efficient account of student movement on site</li> <li>Supervise and support students who are unwell, ensuring that updates on their health are provided to management teams, and recorded in relevant logs</li> <li>Lead student meetings to ensure that students are aware of the programme and any changes between daily meetings</li> <li>Liaise with the accommodation management and cleaning staff to ensure that rooms are clean for student arrivals, and issues are reported quickly</li> <li>Ensure common spaces display key information, working closely with Social Programme team to ensure that information is effectively shared with students</li> <li>Provide daily handovers for morning staff and management detailing any behavioural or pastoral issues</li> <li>Promote and embody standards of behaviour that we would expect from our students at all times</li> <li>Create a welcoming and inclusive environment, in which all students can feel comfortable and cared for from the first point of contact</li> <li>Facilitate conversations and communication between students when needed, ensuring that students are creating bonds and friendships with others </li> <li>Proactively address student behavioural issues, providing appropriate intervention when necessary</li> <li>Remain professional and empathic while dealing with discipline and behaviour management in a positive and constructive manner</li> <li>Be committed to the safeguarding and welfare of students at SBC sites</li> <li>Attend daily staff meetings alongside College Mentors to update on pastoral issues</li> <li>Be responsible for attending to unwell students and chaperoning students on visits to the doctors when necessary </li> <li>Keep management teams informed, and keep records of incidents, sickness and medical issues</li> <li>Encourage good timekeeping to ensure that all students are in timetabled lessons</li> <li>Facilitate laundry operations within the College, assisting students using the weekly external laundry service</li> <li>Adhere to all Health and Safety measures (including COVID safety measures, risk assessments and other policies and procedures)</li> <li>Help with student transfers to and from the airport for any arrivals and departures</li> <li>Be on overnight duty 22:00 - 07:30 up to 6 times per week</li></ul>Safeguarding Duties: <ul> <li>Be committed to the safeguarding and welfare of students in your care</li> <li>Complete online safeguarding training and attend on-site safeguarding training during induction week</li> <li>To read and understand SBC's Safeguarding Policy, Staff Handbook, Operations Policy Handbook and Part 1 of Keeping Children Safe in Education (including annexes A &amp; B)</li> <li>To be alert to the signs of abuse and neglect, and report any concerns to the DSO immediately (including low level concerns)</li> <li>To know what to do if a student tells a member of staff they are being abused, exploited or neglected</li> <li>To help students understand how to keep themselves safe and manage risk; earning their trust while maintaining professional boundaries</li></ul>Please see the attached Job description for a more complete list of the duties associated with the Accommodation Officer role. About You SBC PERSON SPECIFICATION All members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff. We look for staff who are: <ul> <li>Approachable &amp; empathic to the needs of students </li> <li>Enthusiastic &amp; engaging </li> <li>Diplomatic, responsible &amp; motivated </li> <li>Flexible within the summer school environment</li></ul>We expect all SBC staff to be able to communicate effectively with our students, using an appropriate level of language to suit the group. SBC staff must demonstrate patience, empathy and an emotional awareness towards students both individually and in within a group setting. We expect all staff to take control of students and to manage discipline and behavioural issues in a firm, positive and constructive manner. Essential <ul> <li>Experience in leading or coaching groups of children in a professional capacity</li> <li>Residential Experience with young people or children</li> <li>Experience of, and genuine enjoyment of working with children</li> <li>Strong communication skills, ability to work under pressure, flexibility</li> <li>Ability to take control of and lead a group of children on activities and during excursions</li></ul>Desirable <ul> <li>Qualifications and experience in leading young people in either tennis, dance, performing arts, music or arts &amp; crafts</li> <li>First Aid/Lifeguard qualification</li> <li>Experience and qualifications in coaching other sport</li> <li>Experience of residential international boarding</li></ul>About Us Founded in 2008, Summer Boarding Courses have united students from around the world through education. Delivering award-winning, future-focused courses that strike the perfect balance between academic and social enrichment. Our courses unlock potential and ignite a spark for long-term success. Our residential summer courses take place at some of the UK's top boarding schools and university college campuses, including Eton College, Oxford University Colleges and Headington School. We carefully select our campuses to ensure that they provide the perfect environment for our students to live and study. Over 15,800 students from 152 nationalities have been welcomed to study with us to date. Whether it's preparing for future studies, developing 21st-century skills or building confidence, the knowledge gained on an SBC course allows students to go forward and apply what they have learnt to other areas of their education and beyond; giving them the necessary skills to achieve their future goals. The EL Gazette publishes a league table based on British Council inspections, and SBC have been ranked Number 1 from 2018 to 2023. We are very proud of this achievement and will continue to grow and develop our courses to offer students extraordinary experiences. SBC is the only multi-campus summer school provider in the UK to have achieved a perfect 15/15 areas of strength by the British Council. A true hallmark of educational quality. TO APPLY We want to make sure we do all we can to set candidates up for success in this process. If you require any adjustments to help you at interview and/or you have any questions at all, please contact us at: [email protected] Please note, as this post involves direct contact with vulnerable children, it is exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 and 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. SHOULD YOU BE SUCCESSFUL <ul> <li>Any gaps in your CV will be enquired about and must be explained satisfactorily</li> <li>You will have to prove your Right to Work in the UK</li> <li>You will provide the details of two recent and relevant referees who we will contact and specifically ask about your suitability to work with children and any concerns.</li> <li>You will be required to undergo a Disclosure and Barring Service check (DBS), and equivalent if you live, or have lived, outside of the UK</li> <li>You will be asked to state that you have no known reason why you cannot work with children</li> <li>Official identification and certificates will be required for our records</li></ul>Please be aware that SBC may conduct online searches for shortlisted candidates as part of our legal duty to meet out safeguarding duties. SBC SAFEGUARDING STATEMENT Summer Boarding Courses is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We have a comprehensive Safeguarding and Child Protection Policy and procedures in place which all employees, volunteers and contractors are expected to adhere to. SBC EQUALITY, DIVERSITY &amp; INCLUSIVITY STATEMENT We operate a policy of equal opportunities and welcome applications from candidates irrespective of sex, marital status, race, colour, nationality, ethnic origin or disability.

Accommodation Officer

Job Title: House manager Job Location: Frys Court Oxford Salary: £14,054 -£16,918 dependent on experience millage only Contract type: Permanent Working hours: 20 hours across 3 days About the role <ul><li>To ensure the delivery of high-quality holistic housing services across GreenSquareAccord extra care accommodation. Including manging compliance with health and safety legislation</li><li>To work with housing, maintenance and other GreenSquareAccord staff, as well as external care providers to help residents achieve an independent and positive life and to enhance the environment and communities within schemes.</li><li>To assist in the overall management of the services within GreenSquareAccord extra care housing.</li><li>To provide an excellent Housing Management service to all GreenSquareAccord Customers. This includes Management of income and arrears voids and lettings and general housing management issues.</li></ul> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you <ul><li>Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels.</li><li>Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people.</li><li>Good working knowledge and expeirence of using Microsoft Office sortware such as Outlook, Word, Excel and powerpoint.</li><li>High level of IT - housing management information Systems</li><li>Ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy.</li><li>Experience in working with vulnerable people desirable in housing or supported housing</li><li>Car driver with access to a vehicle</li></ul>About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

The Vacancy Are you an experienced housing professional with a passion for delivering excellent customer service? Join Platform Housing Group as a Home Ownership Officer and play a key role in managing our leasehold, freehold, and shared ownership properties post-sale. This is a dynamic, varied role where you'll be responsible for everything from service charges and rent accounts to resolving lease-related queries and responding to solicitor enquiries. You'll work closely with our Service Charge and Sales teams to ensure that customers receive timely, accurate information and support throughout the lifecycle of their homeownership journey. Your day-to-day work will involve: <ul> <li>Managing rent accounts, service charges, and arrears.</li></ul><ul> <li>Responding to leasehold and legal queries, including producing LPE1s and addressing matters such as boundaries and lease covenants.</li></ul><ul> <li>Overseeing lease extensions, remortgages, and other leasehold consents.</li></ul><ul> <li>Liaising confidently with solicitors, local authorities, and internal teams to resolve customer concerns efficiently.</li></ul>This is a fantastic opportunity to join a customer-focused team and make a real difference in the lives of our homeowners. About You You're someone who thrives in a busy, people-focused environment and can juggle competing priorities with ease. With a solid understanding of leasehold management and a keen eye for detail, you'll be confident communicating with a wide range of stakeholders. Here's what we're looking for: <ul> <li>Experience working within a housing association or in a leasehold/shared ownership role.</li></ul><ul> <li>Knowledge of current leaseholder legislation, service charges, and income collection processes.</li></ul><ul> <li>Strong communication skills and a proactive, motivated attitude.</li></ul><ul> <li>Ability to produce legal documentation such as LPE1s and confidently respond to solicitor queries.</li></ul><ul> <li>Excellent organisational skills, with the ability to meet deadlines and manage your own workload.</li></ul><ul> <li>A full UK driving licence and access to a vehicle for regular travel.</li></ul><ul> <li>A Level 3 housing qualification (or willingness to achieve one, with support from us).</li></ul>You'll be based at home, but must be able to attend weekly in-person meetings at our Birmingham office and travel occasionally to Worcester. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services; Infrastructure Services, New Homes and Connected. We are recruiting a Resident Liaison Officer for our Property Services Pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Neighbourhood Offcier Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Manager Insert Advert wording This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants. Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency. The roles all report to a GR4 Housing Officers who form part of a team. The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties. On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed. It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems. Full drivers license preferred but not essential. Housing related experience desirable. Training on system and policies will be provided. For any informal enquiries please contact Rachael Goodman by email or Teams <a href="mailto:rachael.goodman@birmingham.gov.uk" target="_blank">rachael.goodman@birmingham.gov.uk</a> Ref: We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week The VOIDS &amp; Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. Main Responsibilities <ul> <li>To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.</li> <li>Prepare information to enable a letting of a property to take place.</li> <li>To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams. To answer telephone enquiries and resolve the problems raised.</li> <li>To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.</li> <li>Liaise between other teams and sections of the Department to ensure the smooth running of the local team.</li> <li>To have sufficient knowledge of computerised systems in order to: - interrogate computer system - input using visual display units - produce management information in the form of computer documents as required by Housing Officers.</li> <li>Where necessary training will be provided.</li> <li>To visit customers where there is no apparent risk to staff.</li></ul>Other duties <ul> <li>Contributing to deliver the provision of a multi agency /partnership problem solving service around people, property, place and sustaining tenancies.</li> <li>Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.</li> <li>Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.</li> <li>Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service Meeting all relevant key performance indicators and individual targets and objectives</li> <li>Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.</li> <li>Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the Equality Act</li> <li>Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.</li> <li>Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.</li> <li>Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms</li> <li>Ensuring compliance with all safe working practices, and following health and safety legislation</li></ul>Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty <a href="mailto:ian.hegarty@birmingham.gov.uk" target="_blank">ian.hegarty@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer Lateral Move

Your mission As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking , creativity , analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an Online Community with the vision of expansion, it is crucial to have a person dedicated to all initiatives and projects related to nurture, engage and expand our hacking community. What you'll be doing <ul><li> Community Engagement: Actively engage with community members through various channels such as social media, forums, events, and in-person meetings. This involves responding to inquiries, addressing concerns and fostering positive relationships. </li><li> Content Creation: Develop engaging content tailored to the interests and needs of the community. This might include writing blog posts, creating social media updates, designing graphics, or producing videos. </li><li> Reporting: Track relevant metrics and analyze data to measure the effectiveness of community engagement efforts. Generate regular reports outlining key insights and recommendations for improvement. </li><li> Event Planning: Organize and coordinate community events, meetups, workshops, or webinars to facilitate connections among community members and promote the organization's goals or initiatives. </li><li> Swagstore Management: Responsible for managing all aspects of the swag store, including inventory management, product selection, marketing campaigns, customer service, and fulfilment to ensure a seamless and engaging experience for customers that make the hackers actually want to wear/use our cool items. </li><li> Feedback Collection: Gather feedback from community members to understand their needs, preferences, and concerns. Relay this information to relevant internal stakeholders to inform decision-making and improve services and programs. </li><li> Moderation: Monitor community discussions and interactions to ensure they align with the organization's guidelines and standards. Address any inappropriate behavior or conflicts in a timely and respectful manner. </li><li> Networking: Build relationships with key stakeholders, influencers, and partners within the community to enhance collaboration opportunities and expand the organization's reach and impact. </li></ul>What you'll bring <ul><li> Has experience in Cyber Security/IT/Tech Community by working close with the users of the platform. </li><li> Has worked in the past as a Social Media Manger /Community Manager/ Marketing Growth Associate/Community Growth Associate. </li><li> Strong experience working with Marketing and Designer Teams. </li><li> Excellent Skills in written and spoken English. </li><li> Excellent Skills in Social Media Management: Content Creation, Copy Writing, Replying, engaging people, understanding trends and translating them to our audience - required to manage the Intigriti social accounts. </li><li> Worked on creating engaging meet-ups with clear goals and ROI. </li><li> Strong proficiency in KPI reporting, including tracking, analyzing , and interpreting key performance metrics. </li><li> Experience with Power BI and automating KPI reporting to drive data-informed decision-making and operational efficiency. </li><li> Project management skills &amp; familiar with Asana/Trello or similar tools. </li><li> Strong Experience with Discord Management. </li><li> Content Writing for Blogs/Articles/Knowledge base. </li><li> Excellent G-Suite / Office Experience. </li><li> Team Player. </li><li> Excellent Communication Skills. </li></ul>What is in it for you? Competitive salary and uncapped commission. 26 days of annual leave and Bank Holidays ☆ Top-notch Private Healthcare and Health Cash Plan Hybrid working model Initial home office budget 2-month work abroad policy Great training and yearly learning budget Employer pension scheme Enhanced maternity pay Social activities and team outings Referral bonus Employee Assistance Program Great hardware and access to the best tools to be successful in your role Mobile subscription contribution Why join us? Here are some great benefits of joining our team: <ul><li>Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.</li><li>We provide a clear career path and learning budget to help set you up for success.</li><li>Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.</li><li>Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.</li><li>We are theproud winners of the Deloitte Rising Star awardin 2020 and theDeloitte Fast 50 awardin 2021.</li><li>We're backed by top investors who are enabling us togrow internationally.</li></ul>

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self! At Anaplan, we are looking for a COMMUNITIES MANAGER to join our diverse Operations Team within the Global Product and Technology Organization. The role is full -time, hybrid and based from York where you will connect with stakeholders across the company to drive centers of excellence (COE) collaboration, consistency and execution. The COE Communities are new virtual teams encompassing Anaplan domain and application experts, pre-sales, enablement and other go-to-market functions with the goal of accelerating our company's growth curve by developing deep expertise within the Finance, Workforce Planning, Sales Performance and Supply Chain domains. We're a team that embraces and respects different perspectives towards our work. We aren't afraid to try new ideas. We're passionate about helping our customers and each other succeed. This is a rewarding career with a company that values diversity and invests in you. You'll need to be comfortable with multitasking and able to adapt quickly to change. We're a high-growth company developing best-in-class solutions to planning at an enterprise scale. Our customers rely on Anaplan as an always-on, shared, source of truth, as they navigate the constant change and planning required to stay on top in the marketplace-we're pioneering the Connected Planning discipline to help business make decisions more quickly and decisively than ever before. This role is an immediate full-time position. If you're ready to help us to solve unique challenges that no one is solving in the tech space yet, keep reading. Your Impact: <ul><li> Partnering with domain experts within our COE teams to establish a rhythm of collaborative updates, information sharing and cross-pollination of expertise and enablement materials</li><li> Own a master calendar for ongoing engagement sessions between the domain experts and the enabling, selling and post-sales functions within Anaplan</li><li> Create processes, practices, and culture for these virtual teams so they can function seamlessly in a matrixed fashion</li><li> Building and maintaining COE Community dashboards, landing page, content and other assets to drive collaboration into the broader Anaplan organization</li><li> Tracking and driving participation and engagement with the COE Community sessions and materials</li></ul>Your Qualifications: <ul><li> Practical experience of delivering cross-functional initiatives in a fast-paced setting</li><li> Project or Program Management Qualifications (PRINCE2, PMP, SAFE or other equivalent)</li><li> Passionate about problem solving and making a difference</li><li> Team focused - enthusiastic, approachable, collaborative, knowledgeable and flexible</li><li> Strong history of using data to drive decisions</li><li> Strong leadership skills, with demonstrated ability to lead via influence, in cross-functional environments</li><li> Excellent communication skills, in particular communicating technical concepts between audiences of varying backgrounds</li><li> Experience with change management in particular new process definition/rollout</li><li> Knowledge of go-to-market processes and organizations</li></ul>Bonus points: <ul><li> Experience of working with Atlassian suite products; Jira, Jira Align &amp; Confluence</li><li> Experience with Sharepoint or other intranet technologies</li><li> Formal Scrum or Agile Qualifications</li><li> Experience with managing software delivery, continuous integration and delivery pipelines</li></ul>What we offer: <ul><li> A rewarding, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance</li><li> Market-leading salaries combined with generous bonuses and a range of comprehensive benefits</li><li> 3 days of paid leave every year to help support the charity or cause of your choice</li><li> Challenging problems to solve -you will constantly be learning and pushing boundaries, working with some of the most committed people around.</li></ul>Our Commitment to Diversity, Equity, Inclusionand Belonging Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: <ul><li>Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. </li><li>Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. </li></ul>All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to <a href="mailto:people@anaplan.com" target="_blank">people@anaplan.com</a> before taking any further action in relation to the correspondence.

Communities Manager

Founded in 2014, Linjer is a design studio to make it easier for people to invest in long-lasting, quality products. Our headquarters are in Hong Kong, but we are looking to start a satellite office in Bangkok, where many of our products are made. We are seeking a Community Manager to join our team. The position is full-time in London. What makes this an exciting opportunity? <ul><li>Learn about the role and apply your skill set to a brand beloved by millions of parents across North America and Europe</li><li>Work with a highly experienced and entrepreneurial team</li><li>The brand is a new addition to our portfolio and we're bringing big changes to it - you'll have a lot of room to make an impact!</li><li>Competitive compensation package</li></ul>What You'll Do <ul><li>Formulate creative social media and influencer campaigns, and mobilize the team to implement them</li><li>Coordinate with other team members to ensure a steady stream of new social media ad content</li><li>Using ad performance data, identify trends in winning ad concepts and ensure that we make variations/iterations</li><li>Create content (both visual + copy) for various marketing channels: email, SMS, and social media</li><li>Build and optimize email content, cadence, and segmentation strategy for all promotional, triggered, and transactional emails</li><li>Monitor website performance and propose improvements in design, content and experience</li><li>Assist in company-wide strategy setting</li><li>Regularly report marketing performance</li></ul>Who You Are <ul><li>A recent university graduate</li><li>Fluent English speaker</li><li>You're an avid social media user and are interested in digital marketing</li><li>You have a customer-centric mindset, which translates into you understanding what kind of marketing is likely to be effective for our target customer (a millennial/Gen Z mother)</li><li>You have an eye for aesthetics and can create engaging content </li><li>You take initiative and are driven by passion</li><li>You love being creative!</li><li>You're coachable and dedicated to continuous personal improvement</li><li>You're tech literate and can learn new software with ease</li><li>You thrive in a high-growth environment and enjoy a startup team culture</li></ul>Bonus: you are our target customer yourself (millennial/Gen Z mother)! Not a requirement though :) If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter.

The Vacancy Full Time (37 hours per week), Fixed Term for 12 Months We are a values driven organisation committed to achieving our mission of 'One team, transforming lives', but we're also entrepreneurial, maximising the value of our money and resources. We are currently looking to recruit a Neighbourhood Housing Officer to join our team! As a first point of contact, you will provide a customer focused housing management service within a designated neighbourhood. The work undertaken will meet the aims and objectives of Stockport Homes and achieve our mission to transform lives. As a Neighbourhood Housing Officer, you must be confident in order to enforce tenancy conditions and challenge behaviours using various tools and powers at your disposal. This will require excellent organisational and problem solving skills, a high level of resilience, the ability to work on your own initiative with minimal supervision and excellent interpersonal and communications skills to work with partners and colleagues to jointly tackle issues. With excellent customer care skills and a commitment to making a difference to the neighbourhoods you will manage, you must be capable of working positively and enthusiastically in sometimes challenging circumstances and have an interest in Housing law relating to the management of Social Housing. With good problem solving skills and the ability to work both on your own initiative and as part of a team, you must be able to use a wide range of IT packages to manage tenancy details and case work and be willing to deal with different types of workloads and problems. Due to the nature of the role, a valid current driving licence and access to a car is essential. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Closing date: 11th May 2025 Interview date: 20th May 2025 About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

58 Housing / Neighbourhood management Jobs in England