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Job title: Residential Practitioner Salary: C1 - *GBP*27,711 - *GBP*30,060 (Average earning including Secure Allowance *GBP*30,379 - *GBP*32,946) Hours: Average 37 hours per week. Contract: Permanent Location: Adel Beck Secure Children Home Are you passionate about enabling young people to improve their life chances? Are you resilient and positive, a good listener and a team player? We are looking for people like you to join our team as a Residential Practitioner. At Adel Beck we care for 24 young people aged 10 to 18. They are referred to us following court proceedings, being placed on remand or sentenced to a period of detention, or because they need to be placed in secure accommodation for their own safety or the safety of others. Residential Practitioners have a central role in the daily lives and long-term outlook for the vulnerable young people at Adel Beck, who may have complex needs and display challenging behaviours. Our goal is to inspire change in attitudes, behaviours, learning and emotions. We want to enable every young person to grow up and make a positive contribution as part of their family and wider community, safe from risk-taking behaviour, exploitation and offending. We are committed to the ambition of Child Friendly Leeds. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you We are looking for experienced, enthusiastic, adaptable candidates with the personal qualities to connect with and inspire vulnerable children and young people. We use a therapeutic model of support and intervention and will provide full training. You must have: <ul> <li> excellent communication and listening skills </li> <li> positivity, resilience and emotional intelligence </li> <li> flexibility to work shifts including weekends, bank holidays and nights </li> </ul>We expect the following experience and qualifications: <ul> <li> good standard of literacy and numeracy </li> <li> basic computer literacy </li> <li> Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees) </li> <li> Experience supporting children or young people with additional emotional/behavioural issues this may be from employment, volunteering, student placements or personal life </li> </ul>About the role As our next Residential Practitioner you play an active role in the daily lives of our young people, using a restorative approach to support them in their personal growth and learning. You be part of a supportive team which has your wellbeing and professional development at heart. There no greater job satisfaction than seeing the difference you make every day to the lives and prospects of vulnerable young people. You will: <ul> <li> help to create a safe, stimulating and caring environment for young people, </li> <li> build trusting relationships, understanding young people needs and interests, </li> <li> provide primary care that is responsive to individual needs, </li> <li> manage behaviour and develop strategies for longer term progress, </li> <li> plan and organise activities to enhance young people experiences day to day and for special occasions, </li> <li> nurture each child personal development, their education and wider learning. </li> </ul>What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> A competitive salary plus enhancements for sleep-in duties and working weekends, </li> <li> Annual leave entitlement plus statutory holidays, </li> <li> Funding for you to study for relevant qualifications, </li> <li> Ongoing training opportunities for you to build the skills you need to do your best for the young people in your care, </li> <li> A clear career path for the right candidates through the team structure, with potential for progression into senior practitioner and management roles, </li> <li> Membership of the West Yorkshire Pension Fund with generous employer contributions, </li> <li> Flexible and hybrid working arrangements subject to service requirements, </li> <li> A clear career pathway and continuing professional development opportunities, </li> <li> A range of staff benefits to help you boost your wellbeing and make your money go further. </li> </ul>How to apply Apply for this job online. Please upload your CV and complete a personal statement of no more than 500 words Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Nabila Morris, Deputy Service Manager. Call 0113 378 3701 or email <a href="mailto:AdelBeckAdmin@leeds.gov.uk" target="_blank">AdelBeckAdmin@leeds.gov.uk</a>. A Disclosure and Barring Service (DBS) check against the Children or Adultsbarred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy . We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job purpose Under the direct supervision and guidance of the Senior Residential Practitioner and Team Manager take a lead supportive role in the provision of a safe and secure care service for children and young people that meets with Childrens Homes Regulations, Children Homes National Minimum Standards, Youth Justice Standards, Leeds City Council and the homes policies, procedures and guidance. Take an active role in the lives of young people, in assessing their needs and encouraging attitudinal and behavioural change through proactive and positive interaction maintaining a pro-social behaviour, restorative and solution focussed approach. Responsibilities: <ul> <li> Contribute to the provision of a safe and stimulating environment in which young people can develop and mature. </li> <li> Support young people by showing awareness of their individual interests and preferences, by introducing them to a range of different experiences and enabling them to make informed choices wherever possible. </li> <li> Provide primary care on a day to day basis according to the young person individual needs and meet occasional needs such as health care appointments. </li> <li> For those young people with disabilities and complex needs, provide appropriate levels of personal care, including bathing, toileting, and dressing, changing and feeding. </li> <li> Understand and operate the policies and procedures for the administration of medication including accurately recording and verifying drug sheets. </li> <li> Plan and organise activities on a daily basis as well as for special celebrations and festivals. </li> <li> Participate in holidays and a range of sporting and physical activities with children and young people. </li> <li> Work directly with young people in accordance with agreed individual programmes and strategies (e.g. anger management, self esteem) </li> <li> Manage behaviour in an assertive and positive manner. And as a last resort, be able to safely restrain a young person following appropriate training. </li> <li> Support young people to gain the maximum benefit from education </li> <li> Support young people when they are transferring to other settings </li> <li> Consult in a meaningful way with young people and their families </li> <li> Carry out domestic duties to ensure that the home is maintained to a high standard, including some cleaning, cooking meals, laundry, and redecoration. </li> <li> Teach young people the skills they will need to live successfully in their own homes. </li> <li> Be responsible for preparing, reviewing and amending care plans, risk assessments and maintenance of files and other administrative tasks. </li> <li> Account for young people and departmental monies in accordance with policies and procedures and ensure accurate recording in all transactions. </li> <li> Attend and actively participate in meetings. Bring relevant issues to the attention of your manager and colleagues. </li> <li> Provide good communication, written and oral. </li> <li> Adhere to policies, procedures and team decisions. </li> <li> Plan the shift and ensure tasks are completed. Maintain a record of the activities of the shift. Work co-operatively with colleagues to ensure an efficient and effective service. </li> <li> To be involved alongside senior managers within the home in planning and organising in the short and long term to provide for the children and young people. </li> <li> Produce records on a daily basis to meet statutory and policy requirements. </li> <li> Prepare reports for statutory reviews and other meetings. </li> <li> Liaise and negotiate with other professional groups involved with young people. </li> <li> Contribute to the development of in house policies and procedures. </li> <li> Participate in training and development activities as necessary to ensure up to date knowledge and skills. </li> <li> Undertake other duties appropriate to the post. </li> <li> To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures. </li> <li> To actively promote and support Leeds City Council's and Departmental Policies on Equal Opportunities and to work in an anti-oppressive manner. </li> </ul> Qualifications NVQ/QCF, Health &amp; Social Care (Children &amp; Young People) Level 3 or work towards and achieve within 12 months of appointment Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements. <ul> <li> An ability to assess and evaluate the individual needs of young people and their families. </li> <li> An ability to work with staff at all levels, working as part of a team and liaising with other professionals. </li> <li> Demonstrate written and verbal skills (Written exercise on day of interview) </li> <li> The ability to be flexible and to work on a shift basis, including weekends and bank holidays and undertaking sleeping in duties. </li> <li> Be able to compile records and reports </li> <li> Knowledge Of 1989 Children Act and other legislation. </li> <li> Knowledge Of issues relating to Looked after Children. </li> <li> Understand the young person right to confidentiality. </li> <li> Basic computer literacy. </li> <li> The minimum qualification for this post is Level 3 Diploma for the Children and Young People's Workforce. The Level 3 Diploma is new and replaces the previous Level 3 NVQ. Please note that existing qualifications are still valid and that staff and managers do not need to retake your qualifications. If you do not hold this qualification you must be willing to register to commence the course within 3 months of taking up your appointment. </li> <li> Educated to GCSE level or equivalent. </li> <li> Experience Of work in the last year with young people who may have emotional/behavioural difficulties either in a paid or voluntary capacity in a children home, social care setting, a school, youth service, or any other service designed to support children and young people. </li> <li> An ability to work in a challenging and changing environment. </li> <li> Of preparing and writing reports. </li> <li> Of handling petty cash transactions </li> <li> Committed to continuous improvement. </li> <li> Ability to understand and observe the Council Equal Opportunities Policy. </li> <li> To carry out all duties having regard to an employee responsibility under the Council Health &amp; Safety Policies. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development. </li> <li> Be physically fit enough to carry out all requirements of the post including the use of Safety Intervention (SI) to manage challenging behaviour as required. </li> <li> It is a statutory requirement that post holders within a children residential establishment is 4 years older than the oldest child/young person. Therefore as Leeds City Councils Children residential homes are registered to take children/young people up to the age of 18 it is an essential requirement that anyone applying for this post must be 22 years of age or over. </li> </ul>Essential Behavioural and other Characteristics <ul> <li> Understand and embrace Leeds City Council Values and Behaviours and codes of conduct. </li> <li> Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health &amp; Wellbeing, Inclusive Growth and Zero Carbon </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities. </li> <li> Be aware of and comply with Leeds City Council policies and procedures. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person. </li> <li> The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul> Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates. <ul> <li> An understanding of the Authority, its function and organisation </li> <li> Understanding of child and adolescent growth and development in forms of abuse/reasons for care, child protection issues </li> <li> Of flexible working in terms of changing hours of work; shifts; areas of work </li> <li> Knowledge of the problems of disadvantaged groups. </li> </ul>

Residential Practitioner

The Vacancy Details for this vacancy: 34 hours per week Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: <ul> <li>Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively </li> <li>Provide support that recognises and responds to the needs of individuals and communities </li> <li>Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard </li> <li>Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns </li> <li>Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards </li> <li>Let empty homes within our guidelines of creating sustainable communities</li> <li>Collaborate with internal teams and external agencies to improve community wellbeing </li> <li>Use feedback and performance data to drive service improvements and customer satisfaction.</li></ul>What we're looking for: <ul> <li>Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer</li> <li>A confident communicator with a customer-focused mindset</li> <li>Strong track record of completing administrative tasks with high levels of accuracy and attention to detail </li> <li>Able to navigate digital and computer-based systems </li> <li>Comfortable with problem-solving and confident in making informed decisions </li> <li>Committed to continuous improvement and delivering high-quality outcomes </li> <li>Holder of a valid UK driving licence </li> <li>Able to travel and work from various locations as required</li></ul>If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 11th August 2025 at midday Interviews Date: 19th August 2025 Details for this vacancy: 34 hours per week We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Working For Us Management Team Matthew Walker Chief Executive Find out more Michelle Collins Director of Customer Service Find out more Jason Ridley Director of Finance &amp; IT Find out more Megan Henderson Company Secretary Find out more Mark Donnachie Director of Assets &amp; Development Find out more Benefits Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme

Neighbourhood Officer

We are looking for an incredible Community Manager for our Cocoa Works development in York! Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient administration of leaseholdservices. You will be responsible for our development focusing on buildingcommunity engagement amongst resident's whist maintaining a safe and complaintbuilding. Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our people should be at theheart of all our decisions! Whatdo we offer? <ul><li>We offer a basic annual salary of £35,000 - £45,000 &amp; amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more</li><li>We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!</li></ul>Whatwill you do? <ul><li>To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.</li><li>Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease. </li><li>To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals</li><li>Deliver weekly, monthly and quarterly client reporting on performance and operational budget management. </li><li>Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.</li><li>To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE</li><li>Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation. </li><li>To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.</li><li>Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible</li><li>Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.</li><li>Deliver all KPI's through effective operational management and deliver the highest possible standards in line with Service Level Agreements. </li><li>Maintain optimum staff retention and employee satisfaction through objective setting, one to one's, personal development, team meetings and performance reviews. </li></ul>Whatare we looking for? <ul><li>Strong experience within the property management arena, having managed a luxury building of a similar size</li><li>Knowledge of service charge budgets, Landlord &amp; Tenant Law and an awareness and understanding of building safety, fire safety and health &amp; safety risk management relevant to residential buildings</li><li>Experience leading on-site teams</li><li>Strong customer service, including negotiation skills and dealing with difficult situations.</li><li>Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).</li></ul>Desirable: <ul><li>Health and Safety qualification</li><li>IRPM Level 3 qualification or be willing to work towards</li></ul>We'renot your usual property company! Aturbanbubble, we're redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we're proud to serve 14,000 residents andgrowing. We're looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So,what do you say - interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! Weare an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. INDMED

Community Manager

Community Manager Hybrid (We have offices in Manchester, Wakefield &amp; Nottingham) (working 4 days a month from one of our offices) Team17 Digital is a leading, independent video games label and creative partner for developers from all over the world. Our mission is: delivering pioneering indie games that players around the world will love for a lifetime. At our core, we develop and publish games to bring quality gaming experiences to players across multiple platforms. We focus on premium, rather than free-to-play games, and we've a portfolio of over 100 games, including iconic titles such as Worms, Overcooked, Hell Let Loose and Dredge. The games we publish top the charts on most gaming platforms and we have won many awards from BAFTAs to Golden Joysticks, as well as winning Publisher of the Year at the recent esteemed Develop Star Awards. We are looking for an experienced and passionate Community Manager to develop and grow our gaming communities for a variety of our new releases! This is a great opportunity to work alongside our established Community Team across multiple titles, delivering meaningful campaigns for our diverse portfolio. What you will do: You'll be the main point of contact for Community and Social on a range of titles within our portfolio Work with the Community &amp; Influencer Relations Lead and Senior Community Manager to create and execute community and social strategies for your assigned titles Collect, evaluate and disseminate community feedback to all relevant stakeholders, helping to identify key areas of focus to improve engagement, retention and widen appeal. Work closely with internal development, marketing and sales teams, as well as external partners to coordinate community led projects and ensure deadlines are met Create and deploy a robust and engaging social media content calendar for your titles, alongside a regular cadence of community engagement. Organise and host livestreams in line with community campaign plans Help refine and maintain a consistent and robust engagement schedule across T17 and title channels Grow passionate communities across community and social channels such as TikTok, X, Instagram, Discord, and Reddit Co-ordinate with external resource such as Discord Mods to ensure everyone is aligned in delivering top tier engagement and support to our audiences How will you do it Through your demonstrable community management experience having built, developed and maintained impassioned, vibrant communities. Via your prior experience in developing inventive and meaningful campaign strategies that have driven demonstratable success. With a data driven approach to track, measure and feedback on social analytics, adapting plans or approaches to ensure campaigns deliver the best results possible, identifying key learnings for the future and communicating with key stakeholders on a regular basis through reporting and answering questions. Your Day-To-Day Create strategy to deliver success and achieve buy-in from key stakeholders. Identify and implement tactics to deliver against the strategy. Build a strong relationship with external developers to help optimise the game and delight our players Be a part of key meetings and presentations Engage with the Communities on a regular basis, tracking and collecting sentiment Regular livestreaming opportunities on the Team17 Twitch channel Create and manage numerous social media calendars for consistent output across each game's channels Participate in regular capture sessions for content What You'll Need Proven experience as a Community Manager. Track record of setting community strategy and delivering against it with successful results. Knowledge &amp; understanding of creating content for, and managing social calendars across TikTok, X, Instagram, Facebook and YouTube - including the ability to adapt to key trends. Calm and professional communication style with experience of communicating at all levels with confidence. Excellent communications skills with the ability to build effective, collaborative relationships with a variety of stakeholders. Solution focused mindset. Creative with experience of knowing how to optimise content for different platforms and audiences. Experience of working across multiple gamer-centric platforms, including Steam, Discord, and Reddit. Ability to monitor trends and take advantage of new emerging channels and platforms. Ability to prioritise tasks and work through issues, dealing with those with the biggest impact first and foremost. Working knowledge of Adobe products for image and video editing. Experience in livestreaming. What's in It for You? <ul> <li> Rewards and Benefits: Annual bonus, pension matched up to 8%, Share Save Scheme, and £1,000 in shares for new colleagues.</li> <li> Learning and Development: Six self-directed learning days per year, alongside access to organized learning opportunities and industry conferences.</li> <li> Health and Wellbeing: Comprehensive private medical insurance, including coverage for pre-existing conditions, discounted dental care, and mental health support.</li> <li> Hybrid Working: We offer hybrid working from home or one of our three offices.</li> <li> Perks: Game console loans up to £500, free game keys, access to arcade games, pool tables, gaming competitions, and surprise treats delivered through the year to celebrate life at Team17.</li> </ul>Recruitment Process Our recruitment process for the Community Manager role includes 3 stages: <ol> <li> 1st Interview (45 to 60 mins): A conversation with the hiring manager to discuss your experience, the role, and life at Team17. This is also an opportunity to ask any questions.</li> <li> 2nd Interview (60 minutes): A deeper evaluation of your expertise through a presentation stage.</li> <li> 3rd interview (60 mins) Meeting several colleagues from our Marketing team.</li> </ol> Our average process takes around 3 to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact: <a href="mailto:simon.halkyard@team17.com" target="_blank">simon.halkyard@team17.com</a>. Prior to interview we usually supply you will some of the questions that will be asked of you in advance to support your preparation. We will also establish with you how you prefer feedback. Phone, Teams call or Email. You'll have opportunities to engage with our recruitment team throughout the process. For any questions, please contact us at <a href="mailto:simon.halkyard@team17.com" target="_blank">simon.halkyard@team17.com</a> Find out more about us Check out our Careers portal, where you can take VR compatible tours of our offices and meet our teams: Team17 Your World Join our Team17 Careers Discord channel, find out more about our work communities and access interview support: Discord Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! Accessibility is at the heart of our games and we reflect that in how we operate as a business. We can provide suitable adjustments for you during our recruitment processes from audio support to extra time on assessments. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and be reassured that this will not affect your application.

We are excited to announce that we are recruiting for x2 Neighbourhood Officers. This is a fantastic opportunity where you will be managing properties in various areas within Calderdale. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. TH Neighbourhood Officers 01 4k The role of your Neighbourhood Officer - Together Housing Together Housing It's #NationalCareersWeek! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible... Instagram Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>As a Neighbourhood Officer, you will draw on your strong background in general needs housing management and your understanding of housing and estate management standards and practices. This includes expertise in key areas such as anti-social behaviour (ASB), lettings, property exchanges, repairs, rent management, and safeguarding. You will work closely with multi-agency teams and attend partnership meetings to ensure the best possible support for a diverse range of customers. Your role will be central in helping to maintain and improve the quality of life in our communities.</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden. You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> <li>You will work 37 hours per week, Monday to Friday, with occasional evening or weekend work depending on business needs. We offer flexible working arrangements in line with our Smart Working culture to ensure we provide an excellent and accessible service for our customers.</li> <li>Your time will be divided between working within the neighbourhood you manage and working from home, with office days for dynamic team collaboration. These will include brainstorming sessions, team meetings, shared learning days, and bespoke training programmes tailored to individual learning styles. This flexible approach fosters innovation, teamwork, and personal development. You'll have the autonomy to manage your own diary and schedule, ensuring you can balance your workload effectively.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing</li> <li>Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.</li> <li>You possess excellent face-to-face customer service skills, along with the ability to handle confidential and sensitive information appropriately, and have a strong track record of working with a diverse range of customers and effectively managing various situations.</li> <li>Self-motivation, with a solution-focused approach to working with customers and stakeholders.</li> <li>Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Starting salary of £31,166 per annum </li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working - you will manage your week by dividing your time between working in the field and from home</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). </li> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li> Attractive pension schemes - including Local Government Pension Scheme (LGPS)</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made. INDTHG1

Job description Post Ref: CC500 Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered. If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300 Study towards a Level 3 Housing &amp; Property Management qualification Calderdale Council is an equal opportunities employer and service provider. Due to the nature of the role, it is a requirement that the post holder is female and is exempt under the Equality Act 2010 Schedule 9, Part 1. This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents. The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation. The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. Closing Date: 29th July 2025Interview Dates: 5th/6th August 2025We may utilise digital interview methods. As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian &amp; Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub.

Apprentice Housing Assistant - Homelessness Services

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. Experience of delivering social housing refurbishment or retrofit projects is preferred. From windows installations to Air Source Heat Pumps (ASHP), Solar Panels and installation of External Wall Insulation (EWI) What will you deliver? <ul> <li> Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress </li> <li> Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company </li> <li> Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team </li> <li> Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. </li> <li> Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works </li> <li> Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution </li> <li> Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement </li> </ul>What can we offer you? <ul> <li> 24 days annual leave (+ public holidays) </li> <li> Life Cover equivalent to 1.5 ti mes annual salary </li> <li> Employee discount shopping schemes on major brands and retailers </li> <li> Gym membership discounts </li> <li> Cycle to work scheme </li> <li> Holiday purchase scheme </li> <li> 2 corporate social responsibility days per year </li> <li> Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes </li> <li> Attractive Employee Referral Rewards Scheme </li> <li> Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network </li> <li> 24/7 Employee Assistance Program and access to mental wellbeing app </li> </ul>Who are we looking for? <ul> <li> Previous experience in a customer-facing role, ideally within construction, housing, or a related field </li> <li> Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds </li> <li> Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner </li> <li> Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns </li> <li> Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role </li> </ul>Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. EQNENG At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Leeds United Kingdom

Resident Liaison Officer

Community Manager Department: Marketing Employment Type: Full Time Location: Pure Offices, Leeds Compensation: GBP 30,000 - GBP 35,000 / year Description About the team: At Vintage Cash Cow, our Marketing and Customer Service teams are dedicated to building meaningful relationships with customers across the UK. We provide a personal, responsive and positive experience in every interaction. Our collaborative team operates with creativity, independence and data-driven insight to enhance our brand reputation and online presence. We're committed to community engagement, reputation management and maintaining a high-quality, consistent presence across all platforms. About the role: As our Community Engagement Manager, you'll be the voice of Vintage Cash Cow across our digital platforms, helping shape how the brand is perceived and experienced by our UK audience. This includes managing customer interactions across social media channels, engaging with online reviews, and feeding valuable insights into our wider marketing strategy. We're seeking a community and customer experience specialist who combines empathy and responsiveness with sharp strategic thinking. You'll have a proven track record in managing online communities and delivering exceptional customer service that builds trust, loyalty, and brand advocacy. <ul><li>Immerse yourself in our brand voice, customer care tone, campaign themes, and internal workflows.</li><li>Get familiar with our social scheduling, listening, and analytics tools (e.g. Meta Business Suite, Sprout Social).</li><li>Learn to monitor and engage across Facebook, Instagram, TikTok, YouTube, and review sites like Trustpilot.</li><li>Begin identifying and connecting with relevant influencers and brand advocates.</li></ul><ul><li>Manage day-to-day interactions across social media and review platforms, ensuring consistent brand voice and tone.</li><li>Foster a sense of connection and advocacy among our audience, encouraging feedback and positive sharing.</li><li>Respond promptly to comments, DMs, and brand mentions; escalate complex or sensitive issues as needed.</li><li>Moderate conversations and foster a positive, respectful environment that builds trust and loyalty.</li><li>Actively participate in conversations, encourage user-generated content, and promote advocacy.</li><li>Serve as a first point of contact for queries on social platforms.</li><li>Escalate complex or sensitive issues to internal teams, ensuring thorough follow-up and resolution.</li><li>Track and categorise complaints and queries to identify trends and process improvements.</li><li>Identify and engage with influencers who align with our values to support campaigns and grow brand visibility.</li><li>Co-create engaging content with influencers and ensure it aligns with brand tone and campaign objectives.</li><li>Work closely with the social and content teams to develop reactive and proactive engagement strategies.</li><li>Translate common community questions into useful content (e.g., FAQs, tutorials, campaigns).</li></ul><ul><li>Track and report on sentiment, engagement trends, competitor activity, and emerging content formats.</li><li>Use community feedback and listening tools to surface campaign opportunities and improve customer experience.</li><li>Share insights regularly to inform cross-team strategy, highlight recurring issues, and suggest content ideas (e.g. FAQs, tutorials).</li><li>Collaborate with content creators to amplify campaigns through engaging, co-produced content.</li><li>Help build a positive, respectful environment by moderating conversations and guiding community tone.</li><li>Proactively spark conversations and connections with our audience to build brand trust, loyalty and encourage brand advocacy.</li><li>Collaborate with social and content teams on ideas that foster interaction, grow our community, and reinforce long-term brand trust.</li><li>Produce detailed reports that help improve customer satisfaction, content relevance, and community growth.</li></ul>Key Responsibilities <ul><li>Manage daily interactions across social and review platforms, ensuring a consistent and engaging brand voice.</li><li>Respond to comments, DMs, and mentions promptly, escalating issues where needed.</li><li>Help build a positive, respectful environment by moderating conversations and guiding community tone.</li><li>Proactively engage with influencers and creators who align with our values to amplify campaigns and strengthen brand loyalty.</li><li>Collaborate with social and content teams on ideas that foster interaction, grow our community, and reinforce long-term brand trust.</li><li>Track community sentiment, trends, and engagement to inform content and strategy.</li><li>Share regular insights that help shape campaigns and improve customer experience.</li><li>Use feedback to spot new opportunities, support cross-team collaboration, and escalate emerging issues or recurring themes.</li></ul>Skills, Knowledge and Expertise <ul><li>2-3+ years of experience in community management, social media or customer service roles.</li><li>Excellent communication skills, with the ability to maintain a clear, friendly, and professional tone in all written interactions.</li><li>Familiarity with social media platforms such as Meta Business Suite, and review platforms such as Trustpilot.</li><li>A customer-first attitude, with the ability to turn negative experiences into positive ones through empathy and problem-solving.</li><li>Experience in content creation, with a basic understanding of brand messaging and audience targeting.</li><li>Proficiency in CRM tools, social media management tools, and analytics dashboards.</li><li>Strong writing and editing skills, with attention to detail and consistency in tone, grammar, and brand voice.</li><li>Proactive mindset with the ability to handle challenges calmly and efficiently.</li><li>Eagerness to learn and stay up-to-date with social media trends and best practices.</li></ul>Equal Opportunities At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we're building a culture that celebrates individuality and champions equity at every level of our organisation. If you're excited about this role, but don't tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we're looking for now or in the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you.

8 Housing / Neighbourhood management Jobs in Leeds, UK