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This is an exciting opportunity for an ambitious individual to make a real difference. We are a financially strong and independently minded organisation. We are proud to be part of the Community Housing Sector, working across Warrington to improve lives and opportunities.&nbsp;WHA has undergone a lot of change over the past few years, and we are looking for someone who can help us continue that journey and help cement the good progress we have already made. &nbsp;Are you ready to take on a rewarding challenge? We’re looking for a dynamic, hands-on Head of Assets to oversee all things property-related at WHA. As a housing provider managing over 1,500 properties, you’ll play a key role in ensuring compliance, managing planned investment works, overseeing response repairs, and leading our efforts to meet sustainability and energy performance goals.In this fast-paced and varied role, you’ll be responsible for ensuring our properties meet all regulatory standards and compliance requirements, managing planned investment projects while ensuring response repairs are delivered efficiently, and driving our sustainability initiatives to improve energy ratings. You’ll also guarantee customer satisfaction and continually seek ways to improve the service we deliver, while staying ahead of industry changes and best practices.We’re looking for someone who is a natural multitasker, comfortable juggling competing priorities and deadlines, and a strong communicator capable of providing assurance that our services meet both customer expectations and regulatory frameworks. You’ll be a team player who thrives in a collaborative, performance-driven environment and a leader who isn’t afraid to challenge poor performance and drive improvement. Passion for making a real impact on the community we serve is essential.At WHA, we believe in collective responsibility, driving performance, and delivering value for money. We are committed to managing risks effectively and addressing the tough issues head-on.The ideal candidate will be an expert in report writing, presenting clear and concise information, planning and managing programmes of work, and identifying opportunities to embed best practices. Above all, our homes must be safe, decent, and warm, and customer satisfaction is at the heart of everything we do. If you’re self-motivated, outcomes-focused, and ready to lead, we’d love to hear from you.&nbsp;Please send your CV, along with a supporting statement of no more than 2 sides of A4 which outlines how you meet the criteria for the role to <a href="http://jobs@wha.org.uk/" target="_blank">jobs@wha.org.uk</a> – CV’s alone will not be considered.No Agencies PleaseClosing date: Wednesday 5th March 2025Interviews: Monday 17th and Tuesday 18th March 2025<a href="https://www.wha.org.uk/wp-content/uploads/2025-Head-of-Assets-Information-Pack.pdf" target="_blank">2025 Head of Assets Information Pack</a><a href="https://www.wha.org.uk/learn-about-wha/corporate-info/" target="_blank">Corporate Information</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0640-How-We-Work-at-Warrington-Housing-Association-V2-1-1-2.pdf" target="_blank">How We Work at Warrington Housing Association</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0030-Recruitment-and-Selection-Policy-V5-2.pdf" target="_blank">Recruitment and Selection Policy</a>

Head of Assets

We’re looking for a new&nbsp;Corporate Head of Repairs&nbsp;who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities.You’ll play a crucial role in executing the organisation's two-year repairs stabilisation plan. By effectively managing resources and optimising budgets and contracts, you’ll achieve key milestones and deliver cost-effective, sustainable services.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!Reporting to the&nbsp;Executive Director of Customers, you’ll oversee strategic and operational leadership for the Internal Repairs Team, covering planned, reactive, and emergency repairs, empty homes work, and landlord gas and electrical servicing.The ideal candidate will have a proven track record in service improvement and change management. You'll be resilient, able to navigate challenges and stay focused on delivering results. Experience in repairs and maintenance operations is essential, along with a strong understanding of housing regulations and standards.In addition, you’ll be a strategic thinker, with the ability to develop and implement plans that improve customer satisfaction, optimise resources, and ensure the highest standards of health and safety.But most importantly, you'll be passionate about making a difference in people's lives. You'll understand that a well-maintained home is essential for well-being, and you'll be committed to providing the best possible service to our customers.If you're an inspiring leader with the skills and experience to drive our Repairs Service forward, we want to hear from you!What is Lincolnshire Housing Partnership like to work for?We’re a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We’re also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape.What additional benefits will I get from working for Lincolnshire Housing Partnership?<ul><li>24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance</li><li>A superb employer salary sacrifice pension scheme with up to 12% paid by LHP</li><li>An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health</li><li>Discounted Shopping Vouchers through Westfield Health</li><li>Opportunities to learn new skills and knowledge through our fantastic corporate training programme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>To find out more about this great opportunity, please visit our designated microsite,&nbsp; here you'll find a message from&nbsp;Mark Coupland&nbsp;(Executive Director of Customers) outlining our key priorities, the role specification, key skills and attributes, the benefits you’ll get in working for LHP and&nbsp; details about the application processWe pride ourselves on making the application process as smooth as possible, so all we ask is for you to attach an up-to date&nbsp;CV&nbsp;and a&nbsp;Cover letter, detailing why you would be an excellent candidate for the role, explaining the skills, and experience you'd have which would make you a perfect candidate for leading our repairs team.If you still have questions after reading the pack, and would like an informal discussion about your suitability, please contact&nbsp;Gary Frobisher&nbsp;(Talent Manager) - <a href="mailto:Gary.Frobisher@lincolnshirehp.com" target="_blank">Gary.Frobisher@lincolnshirehp.com</a>&nbsp;on 07526085083.

Corporate Head of Repairs

An exciting opportunity has arisen for a highly motivated and experienced individual to join the Housing Service based within the Property Services Team.We are passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our Culture of hybrid working means that our staff enjoy an exceptional work-life balance, which can be demonstrated through the Council being the first local authority to trial a 4-day week.We are seeking to recruit a HHSRS Surveyor as part of the Operations team to support the Operations Manager. To Monitor and manage HHSRS cases and proactively meet the legislative requirements along with housing disrepair claims.South Cambridgeshire District Council currently operates four-day week working arrangements. A four day‑ week is when full-time staff work one less day per week (four days instead of five) but still get paid the same salary. The idea is that we get 100% of our work done, in about 80% of the time, for 100% of the pay. The purpose is to deliver an excellent service to residents - whilst better supporting the health and wellbeing of our colleague.<a href="https://www.scambs.gov.uk/your-council-and-democracy/four-day-working-week-trial" target="_blank">Read more about the four-day week at the Council.</a>.For an informal discussion, please contact Chris Brown, <a href="mailto:chris.brown@scambs.gov.uk" target="_blank">chris.brown@scambs.gov.uk</a>

Surveyor - Housing Health & Safety Rating System

Housing Management Service – Better Homes, Better Lives&nbsp;Are you an accomplished leader with extensive experience in a social housing setting? If so, we’re in search of a Head of Housing Management within our Assets Directorate.This new position based in the beautiful and historic city of Salisbury provides a unique opportunity to lead an outstanding team dealing with all tenancy, repairs and maintenance functions, for the Council’s 5300 homes in South Wiltshire.As the Head of Housing Management, you will lead and manage the Housing Landlord Service, ensuring effective planning and management of resources to deliver excellent customer service. Your role encompasses project and team management, collaborative partnerships, financial and performance oversight and strategic and business planning — all directly contributing to well managed and safe homes, with great services for our tenants. Your responsibilities will also include being the Council’s lead for support to the Housing Board, who provide assurance and scrutiny to this high-profile service; as well as providing oversight and leading the delivery of our Service Improvement Plan.We are seeking an exceptional candidate who holds a Housing Management Qualification and Chartered Institute of Housing Membership. You will have extensive experience and a demonstrable track record of achievement in social housing management in either a local authority or housing association setting. With comprehensive understanding of the regulatory framework, and proven experience building and maintaining valued and positive relationships with residents. Leadership experience in managing large teams, as well as client and stakeholder groups at a senior level, will be essential.Apply now to elevate your career with this impactful leadership opportunity!Why us?Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.&nbsp;<a href="https://jobs.wiltshire.gov.uk/why-us/our-benefits/" target="_blank">Explore more benefits here!</a>Please download and read the <a href="https://docs.jobs.wiltshire.gov.uk/files/65866120-head-of-housing-management-lsl3-2753/" target="_blank">role description and person specification</a>carefully before you apply as well as<a href="https://jobs.wiltshire.gov.uk/why-us/our-culture/" target="_blank">Our Identity</a>.The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind.&nbsp; Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.For more details, or for an informal discussion about this role, contact James Barrah, Director of Assets, at <a href="mailto:James.Barrah@wiltshire.gov.uk" target="_blank">James.Barrah@wiltshire.gov.uk</a>orHayleigh Freestone, Recruitment Specialist, at <a href="mailto:Hayleigh.Freestone@wiltshire.gov.uk" target="_blank">Hayleigh.Freestone@wiltshire.gov.uk</a>This role may be subject to certain successful security checks; please see the role description for more information.We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wiltshire.gov.uk%2Fequality-diversity-public-sector-duty&amp;data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s%2BKbvYZzw%3D&amp;reserved=0" target="_blank">statement of commitment to equality and inclusion</a>.<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fdisability-confident-guidance-for-levels-1-2-and-3%2Flevel-2-disability-confident-employer&amp;data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jMgokm44AvYbcWDHZhlKFPUppLyS6y8ds8eySpkLwWg%3D&amp;reserved=0" target="_blank">Disability Confident Employer</a><a href="https://jobs.wiltshire.gov.uk/help-and-support/" target="_blank">Application process</a>

Head of Housing Management

Job title: Press and communications officer &nbsp; Band: 5 Salary: £33,600 - £37,187.50 Location/base: Hybrid - Home/CIH office, occasional travel around the UK will be required. Hours: 35 hours per weekAbout us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp; About you We have an exciting opportunity for an enthusiastic and experienced press and communications officer to join our team, to help amplify CIH’s presence as the leading voice for the housing profession. &nbsp; We’re seeking an individual with an eye for detail and excellent writing skills, with the ability to generate relevant, timely and engaging content for a variety of external channels and audiences. You’ll understand the media landscape, news agendas and how to create content with an engaging hook.&nbsp; &nbsp; You’ll have the ability to prioritise a diverse workload, to manage multiple projects and stakeholders, with strong interpersonal skills to build relationships and work effectively across with a wide range of partners. You will also play a central role in developing and coordinating internal communication content to ensure colleagues are informed and engaged with CIH’s news and updates. &nbsp; Working alongside a team of creative and enthusiastic communications professionals, this role reports directly to the head of communications.How to applyFor an informal chat about this role, please contact Rachel Martin, head of communications – <a href="mailto:rachel.martin@cih.org" target="_blank">rachel.martin@cih.org</a>For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;The closing date for applications is&nbsp;Sunday 23 February 2025Interviews are due to take place on Friday 28 February 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Press and Communications Officer

Job title:&nbsp;Head of complianceBand:&nbsp;2Salary:&nbsp;£53,550 - £63,000 depending on experienceLocation/base:&nbsp;Hybrid– a combination of working from home and in the office based in Coventry&nbsp;Hours:&nbsp;35 hours per weekAbout usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an individual with extensive compliance experience to lead CIH’s corporate governance, risk management, data protection, and facilities management efforts. You’ll have a strong understanding of what it takes to lead a high-performing team, paired with a high level of personal integrity and the ability to handle sensitive information with discretion. Excellent communication skills are essential, as you’ll be adept at building relationships with stakeholders at all levels and conveying complex ideas in clear, accessible ways. With a keen commercial mindset, you will play a key role in supporting the growth of the organisation while ensuring that governance requirements are developed and implemented effectively.How to applyFor an informal chat about this role, please contact Sue Leppington, Director of finance and central services - &nbsp;<a href="mailto:sue.leppington@cih.org" target="_blank">sue.leppington@cih.org</a>.For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;Closing date for applications: Wednesday 26 February 2025 – 5pm.Interviews due to take place: Thursday 6 March, Friday 7 March and Monday 10 March 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Head of Compliance

Care Housing Association provides sustainable, quality accommodation to individuals who require support. The Assets and Compliance Manager (ACM) will have overall responsibility for all aspects of the assets team including responsive repairs, planned maintenance, and ensuring our properties are safe and compliant with all statutory and regulatory expectations.This is a key role for Care. We expect our homes to be high quality and safe. The ACM will have to have a good understanding of the maintenance needs of buildings both from a technical and functional perspective, as well as an awareness of the health and safety and other statutory requirements relevant in the social housing sector.PURPOSE OF THE JOBCare Housing provides supported living accommodation to adults with learning disabilities, autism or mental health needs. Care’s maintenance services are arguably the most important services to our tenants. This role requires a competent, professional and approachable person to manage the delivery of our asset management programmes and oversee asset related health &amp; safety and compliance.LOCATION: Head Office at Rawtenstall / Agile WorkingSALARY: £52,000 + £1,300 essential car user allowanceKey ResponsibilitiesOperational- Oversee the management of the responsive repairs contracts and ensure performance to agreed service standards is maintained, and report on this to the CEO as requested.- Carry out cyclical reviews of Value for Money of our service contracts, including responsive repairs, planned maintenance, water treatment &amp; testing, fire risk assessments, PAT testing, specialist equipment, LOLER and any other asset related compliance and health and safety service.-Providing a compliance overview report to the CEO on a monthly basis, and ensure appropriate overview of all asset related compliance and health &amp; safety issues.- Review development opportunities for the Association, including surveying new property related opportunities and providing key financial appraisal information to support the viability assessment, e.g. repair and planned maintenance costs.- Liaise with the Business Development team around new opportunities and identify any areas of asset based financial risk relating to potential new developments.- Develop and provide oversight of the Associations Planned Maintenance programme.- Assist the CEO in budgeting appropriately for asset related items, e.g. general maintenance and planned maintenance.- Provide line management to the Property Surveyor, Contracts Manager and Repairs Administrator.- Coordinate ongoing site inspections/meetings for pipeline developments.- Ensure appropriate oversight in relation to pre-lease condition surveys and end of lease dilapidations to ensure the Association meets its obligations.- Development of asset and compliance related policiesStrategic- Oversee the continual development and ongoing use of the repairs, planned maintenance and asset management modules of the Active H housing management software system.- Periodically review Care’s employer’s requirements, specification and standards for new build and refurbished properties.- Any other duties commensurate with the responsibilities of the post.- To operate in accordance with agreed policies, procedures, systems and practices.- To articulate and personally demonstrate an exemplary set of values and behaviours in line with the Association’s values.- To contribute to the building of a staff culture where every person feels empowered and valued.- To identify areas of service improvement and report these to the CEO.- To be part of the Senior Management Team and contribute to organisation wide discussions as directed by the CEO.Personal Development- Contribute to the overall development of the Association by using individual skills, strengths and abilities and train support services staff on housing management and standards.- To actively participate in own annual performance review, objective setting and any training identified as required.- To fulfil own agreed personal development and training programme.- To be aware of the policies of the Association and ensure they are carried out and that good practice is maintained.- It is your responsibility to take care of your own health and safety and that of your colleagues.Your experience/skills:Essential:&nbsp;<ul><li>A good general level of education (GCSE or higher)</li><li>A Degree/RICS/ONC/HNC/NVQ Level 4 qualification in a relevant housing maintenance / asset management discipline</li><li>Experience of social housing asset management and compliance (minimum 5 years)</li><li>A good knowledge of housing maintenance and managements issues</li><li>Knowledge of the regulatory and legislative framework in social housing, relating to asset management and compliance</li><li>Experience of personnel management at middle-senior level within social housing</li><li>Strong organisational and problem solving skills</li><li>Full UK driving license</li><li>Good written, verbal and communication skills</li><li>IT literate</li><li>Good organisational skills</li><li>Committed to equal opportunities</li><li>Experience of providing excellent customer service</li></ul>Desirable:<ul><li>Experience of supported housing</li><li>Knowledge of MIS Active H – R&amp;M Module</li><li>A trade background or practical experience of repairs and maintenance</li></ul>How to ApplyIf you wish to apply for this role, please send your CV along with a supporting statement (no more than 2 sides of A4) detailing how you are suitable for the role. Please email this to <a href="mailto:matthew@careha.org.uk" target="_blank">matthew@careha.org.uk</a>.

Asset & Compliance Manager

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for a Neighbourhood Housing Lead (commutable to Westminster) reporting to office 1 day per week otherwise hybrid/on patch paying £26.13 per hour (Umbrella).The role in ongoing with a possibility to become permanent.As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.&nbsp;

Neighbourhood Housing Officer

We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Lewisham patch) reporting to office 1 day per week based in Stratford otherwise hybrid/on patch paying £26.13 per hour (Umbrella) As the Neighbourhood Housing Lead, they’ll be responsible for the following:* Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. * You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in. * You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.The successful candidate should:* You should be good at building relationships with people and be able to communicate well with colleagues and residents. * You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. * You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. * You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. * Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. * Have previous experience * Be able to drive and have access to a car for workIf you are interested in this role and for more information please apply today.

Neighbourhood Housing Lead

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.In the role you will* Investigate and resolve lease-related queries quickly and accurately. * Ensure observations are responded to as part of the section 20 consultation process. * Work with solicitors to find solutions to complex cases. * Carry out estate visits to support homeowner customers with enquiries and issues. * Work collaboratively with colleagues across the business to make sure queries are resolved effectively. * Contribute to the team management of our portfolio of properties with managing agents. * Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners * Use CRM to manage cases and resolve queries effectively. * Work collaboratively with the finance team to support service charge management and recovery. * Support shared owners by managing resales and staircasing transactions, being an expert in this field. * Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out. * Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.Essential Experience required* Housing and leasehold management and shared ownership properties. * Dealing with the section 20 consultation process. * Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes &amp; resolutions.Desirable* Experience of First Tier Tribunal hearings and other legal casework. * A proven track record of delivering excellent customer service with a ‘customer first’ approach. * Experience of managing leasehold arrears

Homeownership Officer

Job descriptionAbout us Pivotal: • Provides sustainable homes for vulnerable people. • Works closely with local authorities and other relevant commissioners, such as the NHS. • Provides approximately 450 homes for vulnerable people. • Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life. • Operates successfully in a number of locations, including Cornwall&nbsp;and Dorset. • Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative? In return for your commitment to the role, Pivotal Housing offer-<ul><li>Pension scheme and company sickness scheme</li><li>Fixed hour contract with a regular shift pattern (days to be discussed at interview)</li><li>A comprehensive training and induction program</li><li>Opportunities for progression within a rapidly growing company&nbsp;</li><li>Perkbox- access to over 200 discounts, offers and free services&nbsp;</li><li>Simply health cover after 3 months service</li><li>25 days holiday plus bank holidays and 1 extra day for each years service up to a maximum of 5 extra days pro rata for part time hours &nbsp;</li></ul>This is a unique opportunity to join an expanding company that treats every staff member as an individual, offering opportunities for progression through rates of pay, qualifications and your personal career in support, apply today. Mileage will be paid from your base location at 45p per mile. Key Responsibilities: • To ensure that all housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion. • To ensure that all compliance checks i.e. gas, legionella etc. are completed by their due date, and that the relevant certification is received and uploaded appropriately. • To facilitate property access for contractors as required. • Maintain a property inventory and replenish any items as required. • To ensure that properties are ready to let as soon as possible after they are void. • Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately. • To monitor and review CCTV footage where appropriate. • To review maintenance works carried out in properties, confirm completion, and report any quality issues to the Area Housing Manager. • To assist the Area Housing Manager in preparing a case for Court in relation to tenancy breach. • To be a point of contact for, and promote positive relationships within local communities. • Collect rents and service charges and respond appropriately to any arrears. • Work alongside the Compliance and Maintenance Officer to ensure that all responsive repairs are completed, and that properties are maintained to a high standard. • Ensure that any health and safety concerns are addressed immediately. • To carry out housing management functions in line with contracts / SLA’s / partnership agreements. • To ensure that sign ups are completed at the earliest opportunity and that all associated paperwork is completed and returned to the relevant teams. • To participate in stakeholder meetings providing feedback to teams and other managers as appropriate. • To ensure that all paperwork relating to Housing Benefit claims is completed either at sign up, or at the earliest opportunity afterwards. To report to the Area Housing Manager any concerns with Housing Benefit claims. • DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults EDUCATION, TRAINING, SKILLS AND WORK EXPERIENCE Essential<ul><li>Experience of working with and supporting vulnerable people</li><li>Housing management experience is absolutely essential in to fulfill this role.</li></ul>Desirable<ul><li>Experience of working with those experiencing addiction and/or poor mental health.</li><li>You must also have a full driving licence and access to a car with business cover on your insurance.</li></ul>Benefits<ul><li>Company pension</li><li>Sick pay</li><li>Store discount</li></ul>Experience<ul><li>Dealing with vulnerable adults: 1 year (required)</li><li>Intensive housing: 2 years (required)</li><li>Licence/Certification: • Driving Licence with business insurance (required) • CIH level 3 (required)</li></ul>Temporary 3 month contractPlease include a cover letter explaining why you would like to be considered for the role. We will not be able to offer an interview if a cover letter has not been provided.

Housing Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Housing Standards Officers play a critical role in ensuring rented housing across Cheshire East meets a safe living standard. The role is to educate, engage and encourage landlords to provide safe housing, and take enforcement action where it is needed to deal with breaches in legislation. Good quality homes can have positive impacts on people's health - and conversely, poorly maintained homes can exacerbate poor physical and mental wellbeing. The Housing Standards team work across a diverse housing sector, but primarily with low-income households in private rented housing, to make sure people's health isn't made worse by poor quality housing. We are recruiting 2 Housing Standards Officers to drive up standards across the rented sector, ensure compliance in how Houses in Multiple Occupation are managed, and tackle issues caused by empty homes. To be successful in this role, you will bring your construction / housing enforcement knowledge and your negotiation and interpersonal skills to effectively manage all stakeholders in the enforcement process, including tenants, private landlords, registered providers of social housing, other accommodation providers, Fire Service, Police, and other Council departments. The role will provide the opportunity to work on a diverse range of cases both in the office and on site in people's homes. You will need good organisational, report writing and IT skills and attention to detail. You will work as part of a team of 6 Housing Standards Officers, 2 Assistant Housing Standards Officers, a Duty Assistant and a Team Leader, as well as colleagues in the wider Housing service who deliver adaptations, domestic retrofit, hoarding support, and housing options. The team works on a hybrid basis; predominantly working from home but also working in our Crewe office at least one day per week. The Council will provide the appropriate IT equipment to enable this. You will be asked to provide a satisfactory basic DBS check as part of the pre-employment checks. For an informal chat about the role, please contact Colin Wyatt on (01270) 685691 or email <a href="mailto:colin.wyatt@cheshireeast.gov.uk" target="_blank">colin.wyatt@cheshireeast.gov.uk</a>

Housing Standards Officer

Accommodation Assistant Location: Sandy Balls Holiday Village, The New Forest, Fordingbridge Salary: £11.44 Per Hour - Paid Weekly Hours of work: Part time Seasonal contract- Various shift patterns available including school hours (10am-2pm) What we need in a nutshell We want you to make our accommodation so clean that it sparkles. So clean that when guests arrive at their accommodation for the first time, we can hear them say "Wow!" Who we are? Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind. Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you <ul><li>Training &amp; Development</li><li>Uniform provided</li><li>Free car parking</li><li>Holiday Hero discounted Menu</li><li>Discounted holidays across all our parks for you and your friends &amp; family</li><li>Team events</li><li>Employee assistance program</li><li>Excellent opportunities to progress within Away Resorts</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. GOOD LUCK!

Accommodation Assistant

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Cheltenham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

We are looking for a lettings officer to join our estate management team, leading on the management of our residential property portfolio across Dorset. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months. What it's like to work here You will be part of a team looking after our large and varied residential portfolio, which includes properties in Kingston Lacy, Purbeck and West Dorset. The properties range from chocolate box thatched cottages to large farm houses. The role includes managing new lettings, carrying out rent reviews and working with the general trades team on refurbishment of vacant properties as well as general repairs and maintenance. Our main office is located at Tisbury, however your working location can be flexible and there are offices on most of our estates. What you'll be doing You'll be responsible for letting and ongoing management of our residential let estate. You'll work closely with the property and consultancy teams to provide the highest quality service to your colleagues and our tenants. You'll ensure high standards are maintained across the let estate; appropriate income generating opportunities are realised; and excellent tenant relationships are sustained. You'll ensure that NT cottages are places where people want to live - and to stay. Please also read the full role profile attached to this advert Who we're looking for We'd love to hear from you, if you have: • Demonstrable knowledge of residential lettings environment and an understanding of the local market • Strong knowledge of relevant legislation and how that applies in the National Trust context • Strong data management and analytical skills and the ability to support managers in the decision making through provision of data • Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service • Some understanding of residential property refurbishment and the ability to produce specifications • Excellent communication skills The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

Job Description About the role We have 2 new opportunities for Lettings Officers to join our team in Oldham on a full time permanent contract. You will work closely with several of our customer-facing teams to ensure our homes are let within target and safely deliver the lettings service, in the Guinness Service Style, achieving positive outcomes for Guinness and customers. You will manage the end-to-end lettings process and focus on the allocation of our homes, conducting applicant eligibility and pre-tenancy procedures.Liaising with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will need to demonstrate recent experience of providing lettings services within social housing, with a passion for great customer service always striving to enhance customer experience and improve performance. You will also be able to demonstrate the below essential skills and experience: <ul> <li>Experience &amp; understanding of letting homes in the social housing sector.</li> <li>Proven ability to work methodically, follow agreed procedures and accurately record data and information.</li> <li>Proven ability to provide timely, accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing. Experience &amp; understanding of letting homes in the social housing.</li> <li>Good oral and written communications and 'can do' attitude.</li> <li>Exceptional time management and organisational skills</li> <li>Able to demonstrate the Guinness Behaviours.</li> <li>CIH Housing Practice Level 3 is desirable.</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Description The job itself We have an exciting opportunity to join the Housing Services Section in delivering front line services to the public. This is a time of change for Social Housing Providers which will involve changes in the services offered and the interaction with consumers. We are looking for a person who is not only keen to manage on a day-to-day basis a patch of approximately 400 council properties, but also is keen to develop resident involvement and the housing service within the area. The post will be based at Goole Council Offices, however, the Council anticipates that the successful candidate will work in a blended way combining both working from home, from other centres and the office and is keen to offer flexibility to this role where this benefits both residents and officers. The work is challenging and varied including general tenancy and estate management (which includes progressing possession cases through the County Court), housing allocations and void property control, providing housing advice and general homelessness advice. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in housing, however, we are keen to help officers to develop and will offer both professional and specialist training to the right candidate. Job Outline and Employee specification

Housing Management Officer

Medway Council Landlord Services owns and manages around 3200 homes in the Medway area. We aim to provide excellent services to tenants. We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations. We are looking for an experienced, dynamic, and highly motivated Tenancy Management professional to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include:<ul> <li>To deal with complex cases where the tenancy may be at risk. This may include self-neglect cases or hoarded properties, to attend professional's meetings and to work closely with the Tenancy Management Sustainment Officer.</li> <li>To carry out Lettings and Sign-ups on Medway Council properties and garages.</li> <li>Dealing with a wide range of tenancy management functions such as mutual exchange requests, succession and change of tenancy requests.</li> <li>Consulting with and working closely with our customers to ensure their views are considered around the management of their homes.</li> <li>Carrying out tenancy visits that includes introductory tenancy visits and tenancy audits.</li> <li>Carry out estate inspections and ensure that our estates and blocks look as good as possible through regular inspections and good liaison with our cleaning and grounds maintenance contractors.</li> <li>Ensure that Medway Council are compliant in gas servicing and representing the Council in Court for no access properties as and when required.</li> <li>To attend surgeries on a regular basis and to represent the Tenancy Team at Community events.</li> <li>Work closely with the Tenancy Management Anti-Social Behaviour Officer where there is a cross over of anti-social behaviour and other tenancy breaches.</li> <li>To cover the Housing Duty Phone line on a rota basis.</li> </ul>You must be able to demonstrate:<ul> <li>Experience of working in a social housing management environment, ideally within a local authority environment.</li> <li>Excellent customer service skills.</li> <li>A working knowledge of tenancy management law and good practise.</li> <li>A commitment to teamwork, and to providing excellent customer services.</li> <li>A current driving license and daily access to a vehicle.</li> <li>A standard DBS check required.</li> <li>Able to prioritise and manage your own workload and meet competing deadlines.</li> </ul>In return we offer you: <ul> <li>Generous annual leave entitlement</li> <li>Generous local government pension scheme package</li> <li>Access to wider training and development qualifications</li> <li>Flexible working scheme</li> <li>Travel plan discounts</li> <li>Car Benefit Scheme from Tusker</li> <li>Access to CAREFIRST advice &amp; counselling service</li> <li>Employee discount scheme for national and local retailers</li> <li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a> </li> </ul>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day's paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula. Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after education , environment , social care , housing , planning , business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. If you would like an informal discussion on this role, please contact Chris Rourke (Tenancy Manager) on 01634 333344. Interviews are due to take place on the 7 March 2025. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile Equal Opportunities Commitment Statement Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date. How to apply Please be advised that we only accept online applications submitted through JobsGoPublic ATS If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Tenancy Management Officer

The role Join Our Team as an Accommodation Manager! Are you ready to lead and inspire? As an Accommodation Manager, you'll be at the heart of our vibrant student and keyworker communities. You'll manage and upskill a dynamic team, provide top-notch support, and travel between our exciting sites. Your role will include: <ul> <li>Crafting and managing the annual site budget</li></ul><ul> <li>Keeping financial records in check</li></ul><ul> <li>Maximizing income by managing rent arrears and supporting residents</li></ul>You'll also ensure high occupancy levels by managing voids, collaborating with partners, and driving local marketing initiatives. Plus, you'll lead community events and promote a cohesive living environment. Working closely with our surveying team, you'll oversee repairs and maintain optimal stock levels. Compliance with health and safety regulations is a must, and you'll embed a performance-driven culture while managing relationships with the NHS and universities. If you're a strong manager with a passion for excellence and a commitment to our values, we want to hear from you! Join us and make a difference! You must possess a full clean UK driving license with access to your own vehicle ! What you'll have <ul> <li>Strong Management skills and experience.</li></ul><ul> <li>Understanding of NHS hospital Key Worker accommodation services or similar, including best practice, the regulatory framework and relevant legislation within which Registered Providers operate.</li></ul><ul> <li>Knowledge of IT systems for the management of residential lettings, customer contacts, property management and compliance.</li></ul><ul> <li>Understanding health and safety and compliance in a residential setting.</li></ul><ul> <li>Strong Budget management skills</li></ul><ul> <li>Customer focussed</li></ul>In your supporting statement, please address how you meet each of the above criteria providing real examples. Advert closing date: Sunday 16th January 2025 at 23:59 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Accommodation Manager

Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £41,442 - £44,331 per annum Interview: w/c 10th March 2025 Closing Date: Sunday 23rd February 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organised, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Leeds. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

About the Assignment Only candidates with previous Accommodation experience will be considered for this role. <ul> <li>Full-time role, 12-week assignment: Manage and optimise accommodation and room allocations within a prestigious Oxford Department, </li> <li>Leadership &amp; Coordination: Oversee accommodation policies, handle student and guest bookings, and ensure compliance with regulations and safety standards.</li> <li>Ideal Candidate: Experienced in accommodation or conference services, excellent organisational and communication skills, and a commitment to high standards.</li></ul>We are currently recruiting for a Temporary Accommodation Manager for a centrally based Oxford University Department. The position is set to commence as soon as possible and will be full-time for an initial duration of 12 weeks. Role Details &amp; Responsibilities As a Temporary Accommodation Manager, you'll be responsible for: <ul> <li>Overseeing all activities, policies, systems, and records related to the College's accommodation stock.</li> <li>Managing room allocations, including student rooms, commercial guests, and issuing licences to occupy while optimising occupancy and revenue.</li> <li>Ensuring compliance with accommodation codes and relevant regulations.</li> <li>Line managing the Accommodation Assistant and ensuring smooth daily operations.</li> <li>Addressing and resolving any accommodation issues or complaints, maintaining positive relationships with stakeholders.</li> <li>Ensuring compliance with health and safety regulations and conducting risk assessments.</li> <li>Completing other reasonable duties as required.</li></ul>What We're Looking For <ul> <li>Experience: Proven experience in accommodation or conference services within a university college, hotel, or similar environment.</li> <li>Skills: Strong organisational, communication, and problem-solving skills. High-level competence with IT systems, especially room management software like Kinetics KX.</li> <li>Customer Focus: Excellent administrative skills with a commitment to providing outstanding customer service.</li></ul>Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so. The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation. The University's Policy on Data Protection may be viewed at <a href="https://compliance.admin.ox.ac.uk/data-protection-policy" target="_blank">https://compliance.admin.ox.ac.uk/data-protection-policy</a> Further information can about the Temporary Staffing Service can be found on our website <a href="https://www.jobs.ox.ac.uk/temporary-staffing-service" target="_blank">https://www.jobs.ox.ac.uk/temporary-staffing-service</a>

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Hardwick Grange in Penwortham. Hardwick Grange consists of 51 stylish one an two bedroom retirement properties, exclusive to the over 55s and conveniently located within walking distance to Penwortham town centre. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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