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What sets a great organisation apart from a good organisation is the people working for it - we call them #teammhs! An excellent opportunity has arisen for an experienced Home Ownership Manager to lead our home ownership and leasehold services. You'll join the newly formed housing services senior management team, working closely with other managers, providing expert guidance on service charges and home ownership. You'll drive continuous improvement and ensure mhs provide an excellent customer experience to our homeowners. Your role will be instrumental in ensuring the accuracy of service charges, maximising income and maintaining compliance with evolving legislation. We're looking for someone to build a high performing team, fostering a customer focused culture and tailoring services based on homeowner feedback. Key Responsibilities: <ul><li>Lead the operational day-to-day management of Homeownership team</li><li>Foster a customer-centric culture, ensuring that feedback drives service improvement</li><li>Inspire and lead a high-performing team, ensuring they meet KPIs and deliver an excellent customer service</li><li>Work closely with the service charge accountant to ensure the accuracy and management of variable and fixed service charges</li><li>Ensure the team complies with legal requirements and service standards</li><li>Drive down rent and service charge arrears through proactive income collection</li><li>Be the strategic lead for our homeownership service improvement plan</li><li>Work closely with internal teams to ensure compliance with S20 consultations and cost-effective service charge management</li><li>Oversee budget monitoring and income collection in collaboration with Finance and IT</li><li>Promote a strong complaint culture, acting on and learning from complaints to build trust with customers</li><li>Holding senior colleagues to account for their services and help the wider organisation understand service charges and what matters to homeowners at mhs</li><li>Champion innovation by leveraging digital tools, data, and customer insights to improve service delivery</li></ul>What You'll Bring: <ul><li>Experience in managing leasehold and shared ownership properties</li><li>Experience in calculating variable service charges</li><li>Experience in delivering excellent customer experience and tailoring a service to the needs of those customers</li><li>Knowledge of housing legislation, including leases and section 20 consultations</li><li>Strong leadership and team management skills</li><li>Excellent communication and stakeholder management abilities</li><li>Customer-focused with a track record of delivering service improvements</li></ul>We offer: <ul><li>A performance based annual bonus + pension contributions matched up to 6%</li><li>28 days holiday + bank holidays and the option to buy/sell holiday</li><li>Training &amp; Development and opportunities for continuing professional development</li><li>A great team of colleagues to work with</li><li>Regular charitable events and a range of wellbeing activities</li><li>Enhanced family leave policies</li><li>A really competitive package of flexible employee benefits including a cycle to work scheme</li><li>Free parking</li><li>Access to two holiday homes (in Dorset and Norfolk)</li></ul>We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience. Find out what it's like to be part of #teammhs in our recruitment video

Home Ownership Manager

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week), Empty Property Manager, based in Workington with a salary of £41,027- £45,262 per annum. If you are looking for an exciting new challenge, we have a brilliant opportunity for you to make a difference by managing CCHA's empty property process. This role is key to our commitment to deliver first class services to our residents. We are looking for an exceptional individual, who is passionate about delivering high quality services and driving a culture of excellent performance. As Empty Property Manager, you will be responsible for managing the Association's empty property process, from the point of notice, through the repairs process and up to the point of letting. You will ensure the effective management of the process, working closely with the maintenance and housing teams, identifying areas for efficiency, implementing dynamic and tailored solutions and leading a cohesive approach across the different teams. You will be instrumental in leading the delivery of the entire empty property management process, to ensure that a high quality and value for money service is delivered, which meets the needs and expectations of our residents and is aligned to the most up to date legislative and regulatory requirements. The key purpose of this role is to minimise void rent loss for CCHA, whilst ensuring an excellent customer journey experience. You will be a dynamic, innovative and driven leader, with experience of designing and delivering high performing services, preferably working within a voids/maintenance environment. You will demonstrate a strong collaborative leadership style, with the ability to build effective relationships, both internally and externally. You will also have a thorough understanding of change management and experience of implementing continuous improvement. You can find more information on this role by downloading the document below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now" button on this website. If you are looking to make a real difference to the service we provide to our residents, then please click the apply now button. Closing date for applications: Monday 17th January 2025 Interviews to be held: Wednesday 24th January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Empty Property Manager

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Home Ownership Officer, based in Carlisle, Newcastle or Workington with a salary of £30,680 - £33,769 per annum If you are looking for an exciting new role, this is a great opportunity to join the Home Ownership Team at CCHA as a Home Ownership Officer The position is high paced and reactive. We are looking for candidates with skills and experience that includes: Experience within a housing management and/or home ownership environment, Computer literate, with good knowledge of Microsoft Office packages, Good all round communication skills, Contributes positively within a team and across teams. CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers. If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with. You can find more information on this role by downloading the document link below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now". Closing date for applications Tuesday 14th January 2025 Interviews to be held: Wednesday 22nd January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Home Ownership Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Kilburn area working on social housing contracts, Scaffold, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Housing Administrator Internal Role Title: Estate Services Administrator Hours: 35 hours per week, Monday-Friday Salary: £22,223-£27,779 per annum (salary offered dependent on experience) Contract: Permanent You will be providing support to the Estate Services team, helping to improve efficiency within the team and overall customer service through administration, prioritisation, customer liaison and providing process oversight to support contract management. We support agile working, so you'll be provided all IT equipment to work flexibly between your home and at our Dartford office. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback. Your key tasks will include: <ul><li>Managing the Estate Services team CRM queues and incoming activities, emails and internal requests, ensuring a balanced workload across team members and reallocating work as appropriate. Triaging incoming communications to ensure priorities are dealt with in order and urgent items are not missed. Ensuring Estate Services Officers (ESOs) have area-based queries in a timely manner.</li><li>In supporting ESO area email inbox management - flagging urgent matters for early attention, improving management of feedback and complaints and monitoring processes (like rectification inspections) to ensure they are being followed.</li><li>Assisting ESOs with diary management, reducing travel through better use of site visits.</li><li>Site variation paperwork: Ensuring timeliness of site additions and variations, preventing complaints due to lag in estate-based services delivery to new sites or missed areas on existing sites, and providing clarity on contractor responsibilities and accurate invoicing/payments.</li><li>Monitoring the number of inspections and rectifications, identifying failures to follow process that will impact on ability to apply contractor sanctions. Identify colleague training needs on existing processes.</li><li>Scheduling and minuting meetings on behalf of the Estate Services team ensuring minutes and actions are circulated within the required timescales.</li><li>Scheduling and minuting contract meetings (monthly and quarterly), ensuring effective contract management through regular contract meetings programme.</li><li>Acting as first point of contact on behalf of Estate Services team for callers (external and internal customers) when the team are on site and/or unavailable. Providing support to Estate Services team colleagues when they're on site i.e. if they need a location map to clarify a query.</li></ul>We're looking for someone who has: <ul><li>A good standard of education with good written, verbal and numerical skills.</li><li>A good standard of use of MS Office suite, particularly MS Word, Excel and Teams.</li><li>Experience of office administration - diary management, minute taking, organising systems, records and files.</li><li>Awareness of the social housing sector and current issues.</li></ul>It is beneficial, but not essential if you also have: <ul><li>A good knowledge of basic housing procedures.</li><li>Proficiency in administrative duties.</li><li>A strong working knowledge of administrative processes for housing management - payments, arrears, repairs, transfer, mutual exchange.</li></ul>To view the full job description, please click here: <a href="https://shorturl.at/RjPMC" target="_blank">https://shorturl.at/RjPMC</a> In return, you will receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Twitter: @moathomes Instagram: @moathomes Interested in applying? We want to hear from you! If interested, please apply by 11pm on Sunday 5 January 2025 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! Please note, we are no longer accepting CV's as part of the recruitment process. All candidates must now submit an application form on our Careers website. Please also note, we are unable to offer sponsorship at this time. If you require any reasonable adjustments to the recruitment process, please contact <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

6 Housing / Neighbourhood management Permanent Jobs