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Tenancy Management Officer 18.5 hours per week worked over 3 days Based at our gorgeous dockside offices in Preston Salary £15,741.00 per annum What will you be doing in this role? As a Tenancy Management Officer, you'll be providing support, advice and assistance to residents by investigating and challenging acts of ASB with a focus on noise nuisance. You'll be signposting tenants to other agencies for expert help and you'll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You'll also be a 'Safeguarding Champion' for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse. Why are you the best person for us? The main things: <ul><li>Using your amazing communication skills and customer service skills, you'll comfortably deal with challenging behaviour.</li><li>Have confidence in using and installing surveillance equipment and interrogating data.</li><li>You'll have a natural flair for problem solving and supporting colleagues in your team. However, you'll also be self- motivated and manage your own caseload.</li><li>You'll have great working knowledge of Tenancy Management/Community Safety and you'll fully understand the importance of confidentiality</li></ul>It would nice if you also had: <ul><li>Worked in a similar role within social housing</li><li>Basic knowledge of relevant legal tools &amp; powers</li><li>Basic knowledge of a safeguarding and making referrals to external agencies</li></ul>Why work at Community Gateway? We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy! A bit more about us: Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application. Dates for your diary: The closing date for this advert is midnight on Sunday 24th August 2025with interviews expected to be held Tuesday 2nd September 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Tenancy Management Officer

The Vacancy Resident Liaison Officer London Borough of Ealing 5-Year Programme Kitchen &amp; Bathroom Replacement Programme £6.7M Annual Contract ¦ ~600 Replacements Per Year ♀️ Join WPS in partnership with Ealing Council Are you a people person with a passion for community engagement? Do you thrive in a role where communication and empathy make a real difference? WPS, working alongside London Borough of Ealing, is looking for an experienced, enthusiastic Resident Liaison Officer to support residents throughout a major home improvement programme. This is a fantastic opportunity to be part of a long-term initiative that enhances lives and homes across the borough. Your Role <ul> <li>Be the friendly face and trusted contact for residents.</li> <li>Communicate clearly and compassionately about upcoming works.</li> <li>Coordinate access arrangements and ensure residents are aware of work schedules.</li> <li>Collaborate with WPS site teams and Ealing council staff.</li> <li>Attend resident meetings and engagement events.</li> <li>Keep accurate records and feedback logs.</li></ul>What You Bring <ul> <li>Warm, approachable personality.</li> <li>Strong communication skills with diverse communities.</li> <li>Computer literacy - confident using email, spreadsheets, and basic reporting tools.</li> <li>Experience in housing, customer service, or construction liaison (preferred).</li> <li>Organised, reliable, and proactive mindset.</li></ul>What We Offer <ul> <li>A meaningful role improving homes and lives.</li> <li>Supportive team culture, working alongside other Resident Liaison Officers, Site Managers and Project Managers.</li> <li>Career development opportunities.</li> <li>Competitive salary + benefits.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This is a flagship programme delivering energy efficiency upgrades to over 800 properties, .As an RLO, you'll be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report into the Project Manager, supporting delivery of PAS2035-compliant works including EWI, roof insulation, windows and doors, solar PV, and air source heat pumps Key Responsibilities <ul> <li>Act as the main liaison between residents and the site team</li> <li>Schedule appointments and communicate work programmes</li> <li>Handle queries, concerns, and complaints with empathy and professionalism</li> <li>Support the delivery of retrofit works to PAS2035 standards</li> <li>Maintain accurate records and contribute to compliance documentation</li></ul>Ideal Candidate <ul> <li>Previous experience in planned works or retrofit projects preferred</li> <li>A driving license is a must due to travel </li> <li>Strong communication and organisational skills</li> <li>Ability to work independently and as part of a team</li> <li>Familiarity with social housing environments is a plus</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Job Introduction Job Title: Tenancy Management Officer Salary: £29,000 - £31,900 Contract: Permanent Location: Regional Worker Weekly Hours: 35 So.... What is this role exactly? This is an exciting opportunity for a Tenancy Management Officer to join our Damp &amp; Mould Team, the role will be covering all regions but specific properties that require housing management assistance to complete damp and mould works. What will my working week look like? Whilst you will be a Regional Worker, you will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer, here at YHG, you will have... <ul><li>Knowledge of the legal and regulatory framework of social housing and property / tenancy management</li><li>Strong knowledge of best practice in safeguarding adults and children</li><li>A good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally you will... <ul><li>Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives</li><li>Be a real team player, working closely with colleagues within your own team and cross department decisions</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. If you feel this could be the right role for you, we would love to hear from you! Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> That all sounds great, what's in it for me? In return we offer £29,000 - £31,900 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: Wednesday 20th August 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

About Us Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers. We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme. We are proud to: • Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer's homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work. • Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed. • Be active in and bring social value to our local communities. Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we: • Offer competitive salaries and a range of benefits. • Support agile working. • Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme. • Value people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector. About the role We are recruiting for a Housing Assistant to support our busy Neighbourhood Team. You will be assisting the team with providing an excellent housing management service, you will liaise with customers by phone, email and face-to-face. This will also include the co-ordination of an efficient voids and lettings service, managing mutual exchanges, processing our utility void bills plus the processing of other administrative documentation. To be successful you will have strong administrative skills, attention to detail and an enquiring mind. The ability to handle a busy and high-pressured environment is essential, along with being disciplined to manage a varied workload. You will have excellent communication skills and be able to interact clearly on the telephone and face to face. The ability to learn how to use our in-house IT systems is essential and full training will be provided to the successful candidate. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide: • A generous pension scheme with an employer contribution of 2x employee's, up to a maximum 10% employer contribution. • Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. • A flexible working policy to support agile working. • A discounted corporate gym and swimming membership, cycle to work scheme, electric car scheme and employee discounts including Costco membership. • Private Medical Insurance For an informal chat about the position please call Debbie Edgar, Assistant Housing &amp; Neighbourhood Housing Manager, on 01993 890000.

Housing Assistant

The vacancy Communities Manager (North, N1 including Ilkeston, South Derbyshire and East Staffordshire) Location/Base: Home and community based with the ability to travel to emh offices, community hubs and across the East Midlands as required. Hours: 35 hours per week Salary: £51,442 - £57,158 per annum (RFJ 11) The role This is an exciting and rare opportunity to join our Communities Team, with a focus on increasing our presence in the communities we serve. In this new role, you will be responsible for leading Based Lettings Assistant, a team of 5 Housing Officers, a Tenancy Solutions Caseworker and a Lettings Negotiator to provide a comprehensive housing &amp; estate management service, making a positive contribution to our communities. The person Do you have knowledge and experience of strategic and operational housing law. Do you understand ASB best practice management, neighbourhood and community agenda? Do you have experience of successfully working collaboratively with others both internally and externally developing positive working outcomes? Do you have a passion for providing strong customer care skills demonstrating high levels of customer ownership and accountability? If so, we would love to hear from you. About us emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our package for this role includes: <ul> <li>39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)</li> <li>Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)</li> <li>Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li> <li>Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay)</li> <li>Opportunities to work flexibly and from home, where the business need allows</li></ul>Qualifications Educated to 'A' Level standard/ equivalent plus GCSE level 4 - 9 standard or equivalent in English and Maths is essential criteria for this role. For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a cover letter of no more than 4 pages of A4 in total, detailing how you meet the requirements of the person specification. (Please note your cover letter and CV will need to be on the same document). Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship. About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

6 Housing / Neighbourhood management Permanent Jobs