field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

About Us Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire. We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers. We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme. We are proud to: • Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer's homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work. • Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed. • Be active in and bring social value to our local communities. Working for us Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities. We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide. Based in the market town of Witney, we: • Offer competitive salaries and a range of benefits. • Support agile working. • Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme. • Value people from a wide range of backgrounds and experience - whether you are an experienced housing professional or simply have an interest in working in our sector. About the role We are looking for an experienced housing professional to join our busy team at Cottsway delivering a comprehensive housing management service to our customers. You will report directly to the Tenancy and Neighbourhood Housing Manager and will be part of an established dedicated team of Neighbourhood Housing Officers. You will work in a mobile way, combining both home and office-based working alongside meeting customers in person to provide a tenancy and neighbourhood management service. You will ensure an excellent standard of service delivery and customer focus to a defined patch of mixed tenure properties. These will include rented general needs, independent living, shared ownership, and leasehold properties. You will be responsible for estate management including monitoring grounds maintenance and communal cleaning services, voids, new tenancy creations, (sign-ups), changes of tenancy, tenancy support and management, nuisance, and anti-social behaviour cases. Resident involvement, along with the handling of service charge queries from customers. What we are looking for: • To be successful you will have specialist knowledge and recent experience in housing and neighbourhood management, along with current knowledge of housing law relating to tenancy agreements and tenancy management. • Excellent customer service delivery and ability to communicate with a range of customers is essential, bringing diplomacy, sensitivity, and tact to handling challenging situations. • Resilience and able to manage conflicting priorities and a busy workload to a high standard. • Proven problem solving and decision-making skills. • Experience of using IT systems to record and analyse data. • A full driving licence with use of a vehicle is essential. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide: • A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%. • Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays. • A flexible working policy to support agile working. • A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership. For an informal chat about the position please call Ali Owens, Tenancy &amp; Neighbourhood Housing Manager, on 07583 675872. To apply please follow the link below: Interviews to be held week commencing 28 July 2025

Neighbourhood Housing Officer

The Vacancy Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people? We have an exciting opportunity for a Tenancy Officer to join our friendly Housing team providing advice and guidance to our residents. So apply today and be part of something more! About the role As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also: <ul> <li>Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants' rights</li> <li>Maintain overall responsibility for all tenancy matters</li> <li>Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice</li> <li>To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.</li></ul>About you <ul> <li>The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar</li> <li>Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice</li> <li>Excellent customer service and communication skills, both written and verbal</li> <li>Self-managing and target driven with strong organisational and interpersonal skills</li> <li>Valid UK Driving License and access to own transport/vehicle.</li></ul>Job Benefits <ul> <li>Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years' service (pro-rata)</li> <li>Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments</li> <li>45p mileage allowance (per mile)</li> <li>Free enhanced DBS Check</li> <li>Cycle to Work Scheme</li> <li>Company Sick Pay</li> <li>Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available</li> <li>£200 refer a friend bonus</li></ul>Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience. Benefits Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide. Health Cash Plan Tailored Development Holiday Trading Scheme Free Blue Light Card Flexible Working Pension Scheme About Brunelcare Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Tenancy Officer

Housing Options Officer Starting salary up to £35919 per annum Based in the King's Court Council Office, Kings Lynn, Norfolk. Do you want to make a meaningful difference in the lives of individuals and families facing homelessness in West Norfolk? We're looking for someone with strong communication skills and a proactive, problem-solving approach to join our Housing Options team. In this rewarding role, you will provide comprehensive housing advice to individuals in often complex and difficult situations, helping them navigate the services available to prevent homelessness. You will assess cases in line with current legislation, investigate housing situations, and contribute to the delivery of practical, forward-thinking solutions aligned with our Homelessness and Rough Sleeping Strategy. You should have experience in housing or a similar field, with an understanding of welfare benefits and social care eligibility. You'll be skilled in working with the public, particularly vulnerable individuals, and have a sound grasp of equality principles. Language skills and cultural awareness, particularly for supporting Ukrainian and Afghan refugee households, will be highly valued. In return, we can offer performance related pay, a generous annual leave entitlement which includes an office closure between Christmas and New Year and membership of the local government pension scheme. We value flexibility, but this role will be office based for the first 6 months before any hybrid arrangements can be explored. Subject to a satisfactory enhanced Disclosure, through the Disclosure and Barring Service. Find out more and apply at <a href="https://www.west-norfolk.gov.uk/homepage/83/jobs" target="_blank">https://www.west-norfolk.gov.uk/homepage/83/jobs</a> Closing Date: 16 July 2025 Please see job description below for full details of the job role before you apply:

Housing Options Officer

Retirement Housing Manager Salary: £30,991 per annum Location: Royston Mains Close Duration: Permanent Work pattern: 35 hours per week, Monday to Friday Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a Retirement Housing Manager. Our Retirement Housing Managers are responsible for the safety and security of our retirement complexes; they work closely with Housing Officers and our Customer First Centre to promote the safety and wellbeing of our tenants. Our Retirement Housing Managers also work with our customers to help them use technology and access the online services available to them. We're looking for people who: <ul><li>are able to work on their own initiative;</li><li>can respond to a crisis situation, in a calm and practical manner;</li><li>are enthusiastic and caring person;</li><li>are passionate about delivering excellent customer service; and</li><li>can work collaboratively with our customers and partner agencies to achieve positive outcomes for our customers.</li></ul>Applicants should have: <ul><li>at least two years' experience in managing a retirement or similar scheme;</li><li>a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;</li><li>excellent interpersonal skills;</li><li>knowledge of older people's services;</li><li>be able to clearly demonstrate awareness and commitment to ethos of retirement housing;</li><li>elementary food hygiene certificate;</li><li>previous experience of managing staff;</li><li>basic IT skills; and</li><li>demonstrative experience of managing a challenging workload.</li></ul>We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package. This post is subject to a Basic Disclosure check. For a chat about the role, please contact Livingwell Manager, Kirsty Banks at <a href="mailto:kirsty.banks@wheatley-care.com" target="_blank">kirsty.banks@wheatley-care.com</a>. Closing date: Tuesday 22 July 5pm Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867 291 367 or <a href="mailto:rachel.young@wheatley-group.com" target="_blank">rachel.young@wheatley-group.com</a>.

4 Housing / Neighbourhood management Permanent Jobs