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The vacancy Homeownership Officer Based: Homebased, able to efficiently travel across a large geographical area, to meet and respond to the needs of the business. Hours: 35 hours per week, working Monday to Friday, 9am - 5pm, with one hour for lunch each day. Salary: £31,082- £34,535.00 per annum (RFJ 6) The role The Homeownership Offer will be responsible for delivering an efficient service to homeowners across the East Midlands. The role will include carrying out meetings with homeowners, provision of service charge information; co-ordinating legal processes, ensuring that legislative and contractual provisions are fulfilled and preparing management information. The ideal candidate We are looking for an individual with sound experience of managing home ownership properties and working in a customer experience environment. The ideal candidate will have worked with and will have been involved in customer service delivery and will have knowledge of legal, regulatory, social and political issues affecting leasehold management and general housing issues. We are looking for an organised, target-focused individual who can demonstrate passion for excellent customer service and the ability to work unsupervised and on their own initiative. About us emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>Qualifications <ul> <li>GCSE English and Maths at Grade C or above (or equivalent)</li> <li>Good digital and IT skills with Microsoft Office</li></ul>For further information about the role, please see attached Job Description and Person Specification. "We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application" About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Home Ownership Officer

The vacancy We are looking for an experienced and enthusiastic individual to work within our Lettings team to relet our empty homes in a timely manner, making best use of our stock. Working closely alongside the housing management and repairs teams, you will need to work collaboratively to ensure we provide an excellent service to our customers. You will need to demonstrate: <ul> <li>Experience of letting homes and working with customers</li> <li>Innovation and problem-solving skills with a willingness to make changes</li> <li>Great interpersonal, communication and IT skills</li> <li>Excellent time management and personal organisational skills</li></ul>This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required. Shortlisting date: Friday 16 May 2025 Interview date: Friday 23 May 2025 About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Lettings Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be working between the Swindon, Reading, Bournemouth and Bristol areas working on Social Housing Decarbonisation Fund which will include, Scaffolding, Windows &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

3 Housing / Neighbourhood management Permanent Jobs