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Accommodation Officer Application Deadline: 15 August 2025 Department: Accommodation and Conferences Employment Type: Fixed Term - Full Time Location: Brasenose College Compensation: GBP 31,459 - GBP 36,616 / year Description The Accommodation Officer is responsible for all matters associated with planning, allocation and cleaning of residential accommodation and the cleaning of public rooms across the four Brasenose College sites. This role is fixed term, full time, for a period of 1-year. Key Responsibilities Accommodation <ul><li>In liaison with other Domestic team managers ("Heads of Departments" or HoDs), anticipate and forward plan for term, conference and vacation accommodation requirements ensuring all contacts are kept informed of developments. </li><li>To ensure that accommodation capacity is maximised both in term, and for conferences in vacation. Essentially working closely with college office, Estates team and the Conference and Events Manager.</li><li>To liaise and oversee the required student room ballots and to ensure the administration of the ballots go ahead in liaison with the student common rooms and Domestic Bursar.</li><li>To ensure that all aspects of room allocation are completed, and the information distributed as appropriate, ensuring rooming information is entered onto the room booking database (Kinetics) in a timely manner.</li><li>To manage all student room, change requests and requests to end tenancies early and to advise all relevant departments of amendments.</li><li>To input on Kinetics and keep up to date all student room allocations throughout the year.</li><li>To ensure clear, professional communication and support for our students and guests/clients. </li><li>Develop agreed Service Levels in collaboration with college office and the Domestic Bursar. </li><li>To prepare all annual licences for accommodation together with the respective inventories. To ensure that arrivals and departures are conducted correctly and to respond to concerns or queries regarding the accommodation.</li><li>To support the Domestic Bursar and Room Allocation Committee by managing the process of allocation of Fellows' teaching rooms and Fellows' property and managing the Ballot process for each. </li><li>To ensure clear communication and liaison with relevant academic staff, HODs and external property agencies where appropriate.</li><li>In liaison with the Clerk of Works and Head of Operations, to assist in ensuring that public rooms and residential rooms on all College sites are kept in a good state of decoration and repair, and in particular that the housekeeping team identify and report faults promptly.</li><li>In liaison with Housekeepers, to organise carpet, window cleaning and other specialist cleaning as necessary.</li><li>In liaison with the events Coordinator, to manage and monitor standard room set ups in public/teaching rooms. </li><li>To order furniture and soft furnishings for Fellows, staff, student and public rooms as required in consultation with the Domestic Bursar.</li><li>Administer guest room, and B&amp;B enquiries.</li><li>Support any requirements for SCR guest room bookings via SharePoint and KX Residential. </li><li>Adopt a service desk style customer service for all enquiries. Help maintain and update listings on SpeedyBooker, University Rooms, and the College website.</li></ul>Financial <ul><li>To keep accommodation contracts under review to ensure best value.</li><li>Support the annual review of the accommodation budget and contribute recommendations for potential adjustments to the Head of Operations.</li><li>Liaise with Finance Department to ensure that all bill charges for accommodation services are accurate and raised in a timely fashion.</li><li>To take ownership for the KX system for student accommodation and ensure the system is effectively used and the required contracts are in place.</li></ul>Health and Safety <ul><li>In liaison with the Head Housekeeper:<ul><li>Ensure a safe working environment for students and staff.</li><li>Ensure Health &amp; Safety notices are up to date in all rooms.</li></ul></li></ul>Welfare <ul><li>Welfare liaison lead between the welfare team and the Domestic Bursary. Manage all aspects of welfare provision that impact the Domestic Bursary including the provision of room adjustments for disabled students/staff or those with medical needs and the co-ordination of Domestic Bursary departments in the event of an outbreak of infectious disease.</li></ul>Disabled access <ul><li>To work with the Domestic Bursar, Estates Manager and other colleagues to review all elements of the Disabled Access strategy. This includes an auditing process and the developments to offer a fully accessible service to students.</li></ul>General duties <ul><li>The post holder will be required to be familiar with, and work in accordance with, all College's policies and procedures.</li><li>To participate in training and development required by the College.</li><li>To be willing and prepared to undertake any other duties as directed by the Head of Operations or Domestic Bursar. The job description may be subject to review in consultation with the postholder.</li><li>To be vigilant and take responsibility for ensuring the Accommodation and College property and equipment is kept safe at all times. </li><li>To ensure all personal data relating to individuals is kept confidential in accordance with college policies and relevant data protection regulations.</li></ul>Skills, Knowledge and Expertise Essential criteria <ul><li>Experience running a accommodation operation within a hotel or college.</li><li>Experience of student accommodation issues as a user or supplier.</li><li>Excellent customer service and relationship building skills.</li><li>Experience in developing service schedules to ensure that standards of accommodation are implemented and maintained.</li><li>Excellent organisation and prioritisation skills and able to multi-task.</li><li>Excellent planning and skills with accuracy and attention to detail.</li><li>Ability to work to tight deadlines under pressure and remain calm and courteous.</li><li>Proven ability of developing and implementing effective process and procedures.</li><li>A positive and proactive approach to problem solving to ensure the best standards and service delivery.</li><li>Professionalism and excellent presentation skills with a high level of English (oral and written)</li><li>Proficient IT skills with an intermediate to advanced working knowledge of Microsoft office including Excel.</li></ul>Desirable criteria <ul><li>Degree qualification in Hotel Management &amp; Catering.</li><li>Experience of room booking database.</li><li>Experience of working in a college or higher education environment.</li></ul>Terms and Conditions Appointment: This is a fixed term full-time post and there will be an initial probationary period of four months. The appointment will be conditional on verification of the successful candidate's 'Right to Work' checks in advance of employment and subject to the receipt of satisfactory references and medical clearance through the University's Occupational Health Services. Salary: Brasenose College Grade 5 (GBP 31, 459 - GBP 36,616 per annum according to experience) Hours of Working: Full time 35 hours each week. Standard hours are from 8am to 4pm, Monday to Friday, with an unpaid hour taken for lunch. Some weekend and evening work may be required for which time off in lieu may be given. The post holder will be required to work the hours necessary to fulfil the job requirements and subject to operational needs. A willingness and ability to adopt a flexible approach to working hours and duties is essential according to the requirements of the College. Benefits <ul><li>Pension Eligibility to the Oxford Staff Pension Scheme (OSPS). The successful candidate will be entered into this scheme automatically on joining, but on-going membership of the scheme is optional.</li><li>Salary Exchange Scheme - Staff who join OSPS will also be enrolled into the Salary Exchange Pension Contributions Scheme on or around three months after joining Brasenose staff. This scheme is financially advantageous both to the employee and the College as the employer.</li><li>Annual leave - The paid holiday entitlement for a full-time contract is six working weeks (30 days) annual leave (5 days is to be taken over Christmas break when College is closed) plus 8 Statutory Bank Holidays. Annual Leave shall be taken at mutually convenient times agreed in advance with the Domestic Bursar. Bank Holidays which fall within the full terms of the University of Oxford are normally worked, for which compensatory time- off in lieu will be given. The holiday year begins on 1 January and ends 31 December. </li><li>Meals - Employees are entitled to take lunch free of charge, when the kitchen is open.</li><li>Welfare Support - Employee Assistance Programme - a free confidential telephone helpline and online medical guidance. Free annual flu jab.</li><li>Travel Pass Loan - a discounted travel scheme is available with monthly deductions from salary.</li><li>Cycle to Work Scheme/Bike Loan - monthly deductions from salary.</li><li>Sports Facilities - Access to the University Sports club.</li><li>University Card - for discounts in shops, cafes and restaurants and University Leisure facilities.</li></ul>Other Information: No smoking is allowed on any of the College sites. Recruitment Monitoring: This post is subject to recruitment monitoring to ensure that the selection process is consistent with the law and the College's Equal Opportunity Policy and Code of Practice. You are asked to complete the Recruitment Monitoring Form which is completed through the online application process. The information supplied on the form will play no part in the selection process and will not be seen by any members of the shortlisting panel. Data Protection: All data supplied by applicants will be used only for the purposes of determining their suitability for the post and will be held in accordance with the principles of the General Data Protection Act 2018. In accordance with the GDPR regulations 2018 please see the relevant privacy notice on the website. <a href="https://www.bnc.ox.ac.uk/downloads/GDPR/PrivacyNotice_AcademicandNonAcademicStaffApplicant.pdf" target="_blank">https://www.bnc.ox.ac.uk/downloads/GDPR/PrivacyNotice_AcademicandNonAca…</a>

Accommodation Officer

Job Description We have a new opportunity for a mobile Estate Assistant to join our team on a permanent, full-time basis across our sites in Havant and surrounding areas. You will provide high-quality cleaning, grounds maintenance and gardening services, ensuring compliance with agreed standards and timescales. This will include cleaning internal communal areas and keeping external areas well maintained by undertaking tasks such as basic gardening and refuse removal. You will represent Guinness on site, fostering positive working relationships working with residents, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul><li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li><li>Experience and knowledge of lawn, shrub, and plant care.</li><li>Proven experience of achieving high levels of customer satisfaction.</li><li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li><li>Ability to work effectively within a team and without high levels of supervision.</li><li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE.</li><li>Full UK driving license.</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. TJTGP REEDTGP

Estate Assistant

The vacancy Fixed Term - 12 months 37 hours per week We have an exciting opportunity for an experienced housing professional to join our team and build strong relationships with our customers and deliver a full range of support, focusing on their needs from the very start of their tenancy with us. You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution. When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully. You will ensure every new customer is happy with their new home and get every new tenancy off to the best start. About you: You will have experience in Housing Management with a good knowledge of housing legislation, policy and practice. An excellent communicator, both written and oral, you will ensure customers understand the terms and conditions of their tenancy agreement. You will be able to respond to stakeholder concerns, including customers, with tact and sensitivity. With great time management skills, you will be able to prioritise your workload. The successful candidate will also be subject to a satisfactory Enhanced DBS check. You must have a full driving licence and access to your own car to be considered for this role. Full Role Profile can be found at the bottom of this page. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Tenancy Officer

Job title: Residential Practitioner Salary: C1 - *GBP*27,711 - *GBP*30,060 (Average earning including Secure Allowance *GBP*30,379 - *GBP*32,946) Hours: Average 37 hours per week. Contract: Permanent Location: Adel Beck Secure Children Home Are you passionate about enabling young people to improve their life chances? Are you resilient and positive, a good listener and a team player? We are looking for people like you to join our team as a Residential Practitioner. At Adel Beck we care for 24 young people aged 10 to 18. They are referred to us following court proceedings, being placed on remand or sentenced to a period of detention, or because they need to be placed in secure accommodation for their own safety or the safety of others. Residential Practitioners have a central role in the daily lives and long-term outlook for the vulnerable young people at Adel Beck, who may have complex needs and display challenging behaviours. Our goal is to inspire change in attitudes, behaviours, learning and emotions. We want to enable every young person to grow up and make a positive contribution as part of their family and wider community, safe from risk-taking behaviour, exploitation and offending. We are committed to the ambition of Child Friendly Leeds. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions . About you We are looking for experienced, enthusiastic, adaptable candidates with the personal qualities to connect with and inspire vulnerable children and young people. We use a therapeutic model of support and intervention and will provide full training. You must have: <ul> <li> excellent communication and listening skills </li> <li> positivity, resilience and emotional intelligence </li> <li> flexibility to work shifts including weekends, bank holidays and nights </li> </ul>We expect the following experience and qualifications: <ul> <li> good standard of literacy and numeracy </li> <li> basic computer literacy </li> <li> Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees) </li> <li> Experience supporting children or young people with additional emotional/behavioural issues this may be from employment, volunteering, student placements or personal life </li> </ul>About the role As our next Residential Practitioner you play an active role in the daily lives of our young people, using a restorative approach to support them in their personal growth and learning. You be part of a supportive team which has your wellbeing and professional development at heart. There no greater job satisfaction than seeing the difference you make every day to the lives and prospects of vulnerable young people. You will: <ul> <li> help to create a safe, stimulating and caring environment for young people, </li> <li> build trusting relationships, understanding young people needs and interests, </li> <li> provide primary care that is responsive to individual needs, </li> <li> manage behaviour and develop strategies for longer term progress, </li> <li> plan and organise activities to enhance young people experiences day to day and for special occasions, </li> <li> nurture each child personal development, their education and wider learning. </li> </ul>What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> A competitive salary plus enhancements for sleep-in duties and working weekends, </li> <li> Annual leave entitlement plus statutory holidays, </li> <li> Funding for you to study for relevant qualifications, </li> <li> Ongoing training opportunities for you to build the skills you need to do your best for the young people in your care, </li> <li> A clear career path for the right candidates through the team structure, with potential for progression into senior practitioner and management roles, </li> <li> Membership of the West Yorkshire Pension Fund with generous employer contributions, </li> <li> Flexible and hybrid working arrangements subject to service requirements, </li> <li> A clear career pathway and continuing professional development opportunities, </li> <li> A range of staff benefits to help you boost your wellbeing and make your money go further. </li> </ul>How to apply Apply for this job online. Please upload your CV and complete a personal statement of no more than 500 words Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Nabila Morris, Deputy Service Manager. Call 0113 378 3701 or email <a href="mailto:AdelBeckAdmin@leeds.gov.uk" target="_blank">AdelBeckAdmin@leeds.gov.uk</a>. A Disclosure and Barring Service (DBS) check against the Children or Adultsbarred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy . We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job purpose Under the direct supervision and guidance of the Senior Residential Practitioner and Team Manager take a lead supportive role in the provision of a safe and secure care service for children and young people that meets with Childrens Homes Regulations, Children Homes National Minimum Standards, Youth Justice Standards, Leeds City Council and the homes policies, procedures and guidance. Take an active role in the lives of young people, in assessing their needs and encouraging attitudinal and behavioural change through proactive and positive interaction maintaining a pro-social behaviour, restorative and solution focussed approach. Responsibilities: <ul> <li> Contribute to the provision of a safe and stimulating environment in which young people can develop and mature. </li> <li> Support young people by showing awareness of their individual interests and preferences, by introducing them to a range of different experiences and enabling them to make informed choices wherever possible. </li> <li> Provide primary care on a day to day basis according to the young person individual needs and meet occasional needs such as health care appointments. </li> <li> For those young people with disabilities and complex needs, provide appropriate levels of personal care, including bathing, toileting, and dressing, changing and feeding. </li> <li> Understand and operate the policies and procedures for the administration of medication including accurately recording and verifying drug sheets. </li> <li> Plan and organise activities on a daily basis as well as for special celebrations and festivals. </li> <li> Participate in holidays and a range of sporting and physical activities with children and young people. </li> <li> Work directly with young people in accordance with agreed individual programmes and strategies (e.g. anger management, self esteem) </li> <li> Manage behaviour in an assertive and positive manner. And as a last resort, be able to safely restrain a young person following appropriate training. </li> <li> Support young people to gain the maximum benefit from education </li> <li> Support young people when they are transferring to other settings </li> <li> Consult in a meaningful way with young people and their families </li> <li> Carry out domestic duties to ensure that the home is maintained to a high standard, including some cleaning, cooking meals, laundry, and redecoration. </li> <li> Teach young people the skills they will need to live successfully in their own homes. </li> <li> Be responsible for preparing, reviewing and amending care plans, risk assessments and maintenance of files and other administrative tasks. </li> <li> Account for young people and departmental monies in accordance with policies and procedures and ensure accurate recording in all transactions. </li> <li> Attend and actively participate in meetings. Bring relevant issues to the attention of your manager and colleagues. </li> <li> Provide good communication, written and oral. </li> <li> Adhere to policies, procedures and team decisions. </li> <li> Plan the shift and ensure tasks are completed. Maintain a record of the activities of the shift. Work co-operatively with colleagues to ensure an efficient and effective service. </li> <li> To be involved alongside senior managers within the home in planning and organising in the short and long term to provide for the children and young people. </li> <li> Produce records on a daily basis to meet statutory and policy requirements. </li> <li> Prepare reports for statutory reviews and other meetings. </li> <li> Liaise and negotiate with other professional groups involved with young people. </li> <li> Contribute to the development of in house policies and procedures. </li> <li> Participate in training and development activities as necessary to ensure up to date knowledge and skills. </li> <li> Undertake other duties appropriate to the post. </li> <li> To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures. </li> <li> To actively promote and support Leeds City Council's and Departmental Policies on Equal Opportunities and to work in an anti-oppressive manner. </li> </ul> Qualifications NVQ/QCF, Health &amp; Social Care (Children &amp; Young People) Level 3 or work towards and achieve within 12 months of appointment Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements. <ul> <li> An ability to assess and evaluate the individual needs of young people and their families. </li> <li> An ability to work with staff at all levels, working as part of a team and liaising with other professionals. </li> <li> Demonstrate written and verbal skills (Written exercise on day of interview) </li> <li> The ability to be flexible and to work on a shift basis, including weekends and bank holidays and undertaking sleeping in duties. </li> <li> Be able to compile records and reports </li> <li> Knowledge Of 1989 Children Act and other legislation. </li> <li> Knowledge Of issues relating to Looked after Children. </li> <li> Understand the young person right to confidentiality. </li> <li> Basic computer literacy. </li> <li> The minimum qualification for this post is Level 3 Diploma for the Children and Young People's Workforce. The Level 3 Diploma is new and replaces the previous Level 3 NVQ. Please note that existing qualifications are still valid and that staff and managers do not need to retake your qualifications. If you do not hold this qualification you must be willing to register to commence the course within 3 months of taking up your appointment. </li> <li> Educated to GCSE level or equivalent. </li> <li> Experience Of work in the last year with young people who may have emotional/behavioural difficulties either in a paid or voluntary capacity in a children home, social care setting, a school, youth service, or any other service designed to support children and young people. </li> <li> An ability to work in a challenging and changing environment. </li> <li> Of preparing and writing reports. </li> <li> Of handling petty cash transactions </li> <li> Committed to continuous improvement. </li> <li> Ability to understand and observe the Council Equal Opportunities Policy. </li> <li> To carry out all duties having regard to an employee responsibility under the Council Health &amp; Safety Policies. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development. </li> <li> Be physically fit enough to carry out all requirements of the post including the use of Safety Intervention (SI) to manage challenging behaviour as required. </li> <li> It is a statutory requirement that post holders within a children residential establishment is 4 years older than the oldest child/young person. Therefore as Leeds City Councils Children residential homes are registered to take children/young people up to the age of 18 it is an essential requirement that anyone applying for this post must be 22 years of age or over. </li> </ul>Essential Behavioural and other Characteristics <ul> <li> Understand and embrace Leeds City Council Values and Behaviours and codes of conduct. </li> <li> Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health &amp; Wellbeing, Inclusive Growth and Zero Carbon </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities. </li> <li> Be aware of and comply with Leeds City Council policies and procedures. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person. </li> <li> The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul> Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates. <ul> <li> An understanding of the Authority, its function and organisation </li> <li> Understanding of child and adolescent growth and development in forms of abuse/reasons for care, child protection issues </li> <li> Of flexible working in terms of changing hours of work; shifts; areas of work </li> <li> Knowledge of the problems of disadvantaged groups. </li> </ul>

Residential Practitioner

The Vacancy Details for this vacancy: 34 hours per week Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: <ul> <li>Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively </li> <li>Provide support that recognises and responds to the needs of individuals and communities </li> <li>Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard </li> <li>Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns </li> <li>Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards </li> <li>Let empty homes within our guidelines of creating sustainable communities</li> <li>Collaborate with internal teams and external agencies to improve community wellbeing </li> <li>Use feedback and performance data to drive service improvements and customer satisfaction.</li></ul>What we're looking for: <ul> <li>Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer</li> <li>A confident communicator with a customer-focused mindset</li> <li>Strong track record of completing administrative tasks with high levels of accuracy and attention to detail </li> <li>Able to navigate digital and computer-based systems </li> <li>Comfortable with problem-solving and confident in making informed decisions </li> <li>Committed to continuous improvement and delivering high-quality outcomes </li> <li>Holder of a valid UK driving licence </li> <li>Able to travel and work from various locations as required</li></ul>If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 11th August 2025 at midday Interviews Date: 19th August 2025 Details for this vacancy: 34 hours per week We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Working For Us Management Team Matthew Walker Chief Executive Find out more Michelle Collins Director of Customer Service Find out more Jason Ridley Director of Finance &amp; IT Find out more Megan Henderson Company Secretary Find out more Mark Donnachie Director of Assets &amp; Development Find out more Benefits Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme

Neighbourhood Officer

Join our housekeeping team as a manager for a career with more shine! There's something special about creating unforgettable moments for people on holiday. As an Accommodation Manager at Parkdean Resorts, you'll be at the heart of the action, turning arrivals into smiles and making every guest feel right at home from the moment they step onto our park grounds. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme</li> <li>The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!</li> <li>You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. </li> <li>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.</li> <li>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.</li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing... <ul> <li>Hiring, welcoming, and training a top-notch cleaning team.</li> <li>Making sure you have the right number of cleaners trained to our required standards to consistently meet overall number of cleans, cleaning times, and cost per clean.</li> <li>Planning and executing weekly, monthly, and quarterly plans, developing the team through data analysis.</li> <li>Implement processes to improve performance, and manage various budgets, including laundry and consumables.</li> <li>Helping your team grow with on-going training and opportunities to level up their skills.</li> <li>Making sure your team has all the right tools and supplies to work efficiently and get the job done perfectly.</li> <li>Diving into guest feedback to find new ways to improve, then turning those great ideas into action for an even better stay.</li> <li>Keeping an eye on cleaning standards, spotting any areas that need a little extra sparkle, and working with your team to make sure everything shines! </li> </ul>Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at <a href="mailto:stephanie.wood@parkdean-resorts.com" target="_blank">stephanie.wood@parkdean-resorts.com</a>

Accommodation Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Crescent Place development in Warminster, Wiltshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their Laburnums estate in Chalkwell, near Southend-on-Sea, Essex. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Accommodation Officer Job information Post No. SH0083.2 - Accommodation Officer. Newport is a leading council with a great deal to offer. Our housing and communities services have delivered excellent outcomes for our residents and we are looking for someone to join our Private Sector Initiatives Team. We are seeking an Accommodation Officer to assist our busy team with bookings for temporary accommodation and with the management of Temporary, Transitional and Settled accommodation provided by the Council to respond to homelessness in Newport. We operate property leasing schemes and the team also leads on liaising with landlords and agents to enable clients to access the private rented sector to reduce homelessness. There is ample opportunity to shape services and make your mark in Newport. The authority are also delivering initiatives to support Welsh Governments vision to end homelessness including implementing the Ending Homelessness Action Plan and developing a Rapid Rehousing Transition Plan. We are seeking an energetic individual with experience of providing housing services and a passion for making a difference. This post offers a wide range of experience, challenges, and personal and professional development to the successful applicant. If you can evidence your ability to deliver effective services and outcomes in this field, we would love to hear from you. In return for your commitment, we offer an open, friendly working environment with modern working practices and systems. Benefits include a generous annual leave entitlements, professional development, and flexible working. Role location based in Newport city centre, this role also involves travel between properties. There is also an opportunity for some hybrid office/home working. The interview date will be confirmed shortly following shortlisting. For an informal conversation about the role please contact Accommodation Supply Manager Hannah Thorne on 07814495240 or at <a href="mailto:Hannah.thorne@newport.gov.uk" target="_blank">Hannah.thorne@newport.gov.uk</a> Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city). Selection will be made on ability and skills to undertake the role. Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK. We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English. Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role. Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK. Our values Fairness for all, Making a difference, Being responsible, Working together Ein gwerthoedd Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you a good communicator with the ability to resolve issues quickly, manage records, handle paperwork with excellent IT skills. What's the role? ...... To support the Housing &amp; Communities team by providing Housing Officers and ASB Officers assistance with a range of functions, to ensure a high quality, customer focused and responsive service for Lewisham Council residents. To lead on rehousing enquiries and be the first point of contact for residents calling into the Housing &amp; Communities department. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact <a href="mailto:donna.boyle@lewisham.gov.uk" target="_blank">donna.boyle@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £31,434 - £32,346 per annum (Scale 4). N.B: All appointments will be offered at the minimum spinal column point (SC4) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Housing Assistant

Housing Management Coordinator Chard, Somerset Permanent, Part Time (25.5hpw) Pay £13.21 to £13.63 per hour (£25,838 to £26,645 per annum [pro rata]) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Chard. As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! Typical day as a Housing Management Coordinator <ul> <li> Customer group -single homeless individuals facing a wide range of challenges, from substance misuse to mental health. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Based at our service in Chard you'll spend majority of your time between Chard based properties. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Job Description <ul> <li>Ipswich Borough Council</li> <li>Address: Ipswich, Suffolk, IP1 2DE </li> <li>Salary: £19,885 - £21,247 pro rata</li> <li>Hours: 22.2 hours per week</li> <li>Contract: Permanent </li> <li>Reference: 0332</li></ul>To work as part of a team of officers managing the council's temporary accommodation in Ipswich. You will be responsible for the day-to-day tasks that may arise in managing temporary accommodation including managing your own customers, rent accounts, repairs, completing admissions and sign posting to other services. Are you a team player, organised, self-motivated, supportive and understanding, have efficient IT skills including, Microsoft and database systems and professional note keeping skills. You will be required to work a shift pattern, including Bank Holidays. Hours are 22.20 per week and will be worked Wednesday to Friday, 9am - 5pm. This is a full office/location-based role. As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues. To find out more: For more information about this role please contact Nicki Baker on <a href="mailto:nicki.baker@ipswich.gov.uk" target="_blank">nicki.baker@ipswich.gov.uk</a> Please download the Job Description and Person Specification (pdf)to find out more about this role. How to apply: Please apply via our website where you can complete the online application form for this vacancy. Please note CVs are not accepted. Closing date: 5 August 2025. Interview date: 19 August 2025. DBS clearance is required for this role. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Temporary Accommodation Officer

Community Manager Please note, you will be employed by a Regus Franchise Owner. At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too. The opportunity As a Community Manager, you'll be responsible for the smooth running of your Regus centre. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. A typical day at Regus You start the day with an informal team talk over coffee, to plan the day and make sure everyone's prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over. At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later in the afternoon you host a monthly operations meeting for Community Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. About you We're looking for someone who has the experience and aptitude to manage a smooth running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be: <ul> <li>A good communicator, used to dealing with customers</li> <li>Happy taking ownership of problems and finding ways to solve them</li> <li>Positive, enthusiastic and able to adapt to fast-changing situations</li> <li>Confident using MS Office and other basic IT packages</li> </ul>What we offer On top of a competitive salary package you'll enjoy: <ul> <li>A bright and inspiring work environment</li> <li>Training and development opportunities</li> </ul>

Community Manager

The Vacancy <ul> <li>Annual salary of £31,418 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, hybrid working</li></ul>Proposed Interview Date: 12th August 2025 The role The purpose of this role is to contribute to the delivery of an effective and efficient lettings service which achieves stated relet times, consistently improving customer satisfaction levels, minimisation of void rent loss, sustainable tenancies, and financial stability of the Regenda Group. To take a role in ensuring the effective delivery of high quality, value for money, customer focussed income &amp; lettings services, ensuring that the customer voice is heard and utilised to deliver positive outcomes. Follow housing policies and procedures effectively and understand the roles responsibilities, ensuring we remain legally compliant, whilst meeting regulatory requirements and the needs of our customers. Ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard. The right fit <ul> <li>Experience of working in a similar lettings based role.</li> <li>Knowledge of social housing regulations would be preferable.</li> <li>Solid ICT skills, knowledge and experience of using Microsoft Office.</li> <li>An excellent, customer centric approach, good interpersonal skills with an ability to develop excellent working relationships.</li> <li>Be flexible, resilient and able to manage change.</li> <li>The ability to operate at pace and be adaptable to changing priorities in a results driven environment.</li> <li>Must be able to drive, have access to a car and hold a valid driving licence.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Lettings Officer

Title: Communities Coordinator Contracts: Fixed Term Contract - 12 months Hours: Full-Time, 35 hours per week Reporting Office: Delamere, Northwich Work Location: Delamere and Winsford site offices Persona: Site-Based Salary: £32,188 to £35,593 per annum depending on experience Role Profile - Communities Coordinator.pdf Closing date for completed applications: 12 th August 2025 at 11:59pm Interviews will tentatively be held on 26 th August 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Join our Communities Team at L&amp;Q! We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on two remedial works projects in Winsford and Delamere. You will work with our existing Communities Coordinator on site to manage communications with residents to resolve complex and multifaceted issues on the developments. The role sits in our Development and Sales division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England. Your Impact in the Role : <ul> <li> Day-to-day responsibilities include working alongside the current Communities Coordinator in writing newsletters, answering individual enquiries, managing the email inboxes, booking appointments, responding to complaints and MP enquiries, attending site-based meetings and acting as the central point of contact for residents and stakeholders and the project team. </li> <li> With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales. </li> <li> You may have to explain and agree temporary decant options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents. </li> </ul>Occasional work outside of normal working hours will be required for events, evening meetings and early works on site. There will also be regular travel to our head office in London for team meetings and training. What You'll Bring : To excel in this role, you'll need: <ul> <li> High quality customer service and interaction skills. </li> <li> Relevant resident liaison, housing, or customer service experience </li> <li> Strong written and verbal communication </li> <li> Ability to deal with challenging conversations and efficiently manage complaints at all levels </li> <li> Ability to influence and communicate with stakeholders </li> </ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

Communities Coordinator

Job Description <ul> <li>East Suffolk Council, East Suffolk House, Lowestoft, Suffolk, NR33 0EQ</li> <li>£25,584 - £27,269 per annum pro rata</li> <li>18.5 hours per week, over 5 days </li> <li>2 Posts available</li> <li>Permanent</li></ul>East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have an exciting opportunity to join the East Suffolk Council's Housing Team as a Scheme Manager. Your role We are seeking a Scheme Manager to provide high quality housing related support to older and vulnerable people in our Retired Living Schemes, as well as promoting independence and providing a safe and secure environment for our tenants to live in. You will be responsible for undertaking and recording all scheduled site inspections, fire alarm tests, emergency lighting tests and legionella tests to ensure we comply with all the relevant Health and Safety legislation. You will need to deal with emergency situations in a calm manner and to display a confident, professional and friendly approach at all times. You will have experience working in a customer facing role and dealing with the public in difficult and sensitive situations. With excellent communications skills you will need to demonstrate high levels of integrity and empathy whilst liaising with the public and other key stakeholders. You will require experience of using ICT and software systems. If you think you have what it takes to be successful in this role, even if you don't meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Great opportunities for training and development</li> <li>Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years' service, plus bank holidays)</li> <li>Local government pension scheme</li> <li>Free car parking (for when you are working in the office) </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.</li></ul>Please see our benefits brochure for further information (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Jayne Sissen by emailing <a href="mailto:jayne.sissen@eastsuffolk.gov.uk" target="_blank">jayne.sissen@eastsuffolk.gov.uk</a>. Closing date: 31 July 2025. Interview date: 7 and 8 August 2025. How to apply Step 1 - Read the advert and the Job Description and Person Specification (Word) Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CV's are not accepted. For more information, check out the How to Apply section of our Career Site (URL). About Us East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. <a href="https://www.youtube.com/watch?v=TSWedQksWt0" target="_blank">https://www.youtube.com/watch?v=TSWedQksWt0</a>

Scheme Manager

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

The Vacancy We have an exciting opportunity for a Resident Liaison Officer to join our WPS Maintenance team, supporting the Crawley contract. This role is ideal for someone who thrives on building strong relationships with residents and ensuring a smooth delivery of planned works in occupied homes. Key Responsibilities <ul> <li>Act as the main point of contact for residents throughout the works programme.</li> <li>Support the lead supervisor in planning and delivering the annual programme of works.</li> <li>Issue notices of access and ensure residents are fully informed of upcoming works.</li> <li>Attend and organise regular progress meetings with residents and project teams.</li> <li>Maintain a robust complaints procedure and resolve disputes or damage claims.</li> <li>Attend community engagement events and represent Wates positively.</li> <li>Monitor and report on recurring defects and resident feedback.</li> <li>Ensure all communications and interactions reflect Wates' commitment to customer care and social value.</li></ul>What We're Looking For <ul> <li>Excellent interpersonal and communication skills.</li> <li>Experience in a customer-facing role, ideally within housing or construction.</li> <li>Ability to manage sensitive conversations and resolve issues diplomatically.</li> <li>Organised, proactive, and able to work independently across multiple sites.</li> <li>Full UK driving licence and willingness to travel locally.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

We are looking for an incredible Community Manager for our Cocoa Works development in York! Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient administration of leaseholdservices. You will be responsible for our development focusing on buildingcommunity engagement amongst resident's whist maintaining a safe and complaintbuilding. Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our people should be at theheart of all our decisions! Whatdo we offer? <ul><li>We offer a basic annual salary of £35,000 - £45,000 &amp; amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more</li><li>We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!</li></ul>Whatwill you do? <ul><li>To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.</li><li>Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease. </li><li>To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals</li><li>Deliver weekly, monthly and quarterly client reporting on performance and operational budget management. </li><li>Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.</li><li>To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE</li><li>Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation. </li><li>To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.</li><li>Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible</li><li>Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.</li><li>Deliver all KPI's through effective operational management and deliver the highest possible standards in line with Service Level Agreements. </li><li>Maintain optimum staff retention and employee satisfaction through objective setting, one to one's, personal development, team meetings and performance reviews. </li></ul>Whatare we looking for? <ul><li>Strong experience within the property management arena, having managed a luxury building of a similar size</li><li>Knowledge of service charge budgets, Landlord &amp; Tenant Law and an awareness and understanding of building safety, fire safety and health &amp; safety risk management relevant to residential buildings</li><li>Experience leading on-site teams</li><li>Strong customer service, including negotiation skills and dealing with difficult situations.</li><li>Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).</li></ul>Desirable: <ul><li>Health and Safety qualification</li><li>IRPM Level 3 qualification or be willing to work towards</li></ul>We'renot your usual property company! Aturbanbubble, we're redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we're proud to serve 14,000 residents andgrowing. We're looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So,what do you say - interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! Weare an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. INDMED

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team.</li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects.</li></ul>

About the role We are recruiting a Housing Enabling Officer to come and work at the Council to assist in the delivery of affordable homes. You will be joining the Housing Enabling and Delivery Team. The team is small, friendly, dynamic and very supportive of one another. We value a collaborative approach and work to build strong relationships with our colleagues, customers and partner agencies. This post will be based in our Dorchester office while offering the flexibility of working in a hybrid way, whilst maintaining great team ethic We have regular catch ups to share knowledge and information and use Microsoft Teams to communicate throughout the day, providing a network of support within the Housing Enabling Team. Dorset Council is a forward-thinking local authority that has committed to improve housing for local people. As a Housing Enabling Officer, you will play a pivotal role in our efforts to address housing needs and facilitate access to suitable housing for our community. You will work closely with partner organisations such as Registered Providers, land owners, Homes England, Housing Developers, Parish Councils and Community Groups. You will be required to attend meetings and participate in consultations. Providing support and guidance on a range of issues including but not limited to: <ul> <li>Housing Needs Assessments</li> <li>Promoting affordable housing</li> <li>Commenting on planning applications</li> <li>Advise Registered Providers on new housing schemes.</li> <li>Negotiate planning agreements.</li> <li>Advise of planning policy.</li> <li>Support and promote community led housing projects.</li> <li>Liaise with Housing Developers on affordable housing requirements.</li> <li>Build partnerships with organisations to assist in the funding of affordable housing.</li> <li>Lead on the development of rural exception sites</li></ul>Dorset Council has a good track record of promoting and enabling new affordable homes to meet the needs of local people and this role will play a key part in continuing this. We are looking for candidates who can work with a range of partner organisations to help bring forward affordable housing schemes. Ideally people will have some experience of the affordable housing sector, planning, development control or housing development. Applicants should have a professional approach and be able to lead on projects, take ownership of tasks and meet deadlines, while being able to work well as part of a team. You will deal with a range of complex issues so will need a positive attitude towards problem solving. Good communication skills are required as you will be working with a wide range of partner organisations and stakeholders. There will be the requirement for occasional attendance at evening meetings. The experience, knowledge and skills for this role are specified in detail in the Person Specification and Job Description. Further Information For further information and for an informal discussion about the post, please contact either Paul Derrien on 01305 252447 or Chris McDermott on 01929 557386. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders. This is a part time position at 30 hours per week, the salary has been pro rata to reflect this. About Us At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. We: <ul> <li> <ul> <li>provide essential services that support over 380,000 residents </li> <li>work in partnership to make a real difference </li> <li> value every role and the impact it has on our communities </li> <li> support our employees to grow, develop, and thrive </li> </ul> </li></ul>You will: <ul> <li> <ul> <li>be part of a team that works together for a better Dorset </li> <li>have access to a range of benefits and support </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul> </li></ul>We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. If you're passionate about making a difference, we'd love you to join us. Find out more about how to apply.

Housing Enabling Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Hardwick Grange in Penworthan. Hardwick Grange consists of 51 stylish one an two bedroom retirement properties, exclusive to the over 55s and conveniently located within walking distance to Penwortham town centre. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Community Manager Hybrid (We have offices in Manchester, Wakefield &amp; Nottingham) (working 4 days a month from one of our offices) Team17 Digital is a leading, independent video games label and creative partner for developers from all over the world. Our mission is: delivering pioneering indie games that players around the world will love for a lifetime. At our core, we develop and publish games to bring quality gaming experiences to players across multiple platforms. We focus on premium, rather than free-to-play games, and we've a portfolio of over 100 games, including iconic titles such as Worms, Overcooked, Hell Let Loose and Dredge. The games we publish top the charts on most gaming platforms and we have won many awards from BAFTAs to Golden Joysticks, as well as winning Publisher of the Year at the recent esteemed Develop Star Awards. We are looking for an experienced and passionate Community Manager to develop and grow our gaming communities for a variety of our new releases! This is a great opportunity to work alongside our established Community Team across multiple titles, delivering meaningful campaigns for our diverse portfolio. What you will do: You'll be the main point of contact for Community and Social on a range of titles within our portfolio Work with the Community &amp; Influencer Relations Lead and Senior Community Manager to create and execute community and social strategies for your assigned titles Collect, evaluate and disseminate community feedback to all relevant stakeholders, helping to identify key areas of focus to improve engagement, retention and widen appeal. Work closely with internal development, marketing and sales teams, as well as external partners to coordinate community led projects and ensure deadlines are met Create and deploy a robust and engaging social media content calendar for your titles, alongside a regular cadence of community engagement. Organise and host livestreams in line with community campaign plans Help refine and maintain a consistent and robust engagement schedule across T17 and title channels Grow passionate communities across community and social channels such as TikTok, X, Instagram, Discord, and Reddit Co-ordinate with external resource such as Discord Mods to ensure everyone is aligned in delivering top tier engagement and support to our audiences How will you do it Through your demonstrable community management experience having built, developed and maintained impassioned, vibrant communities. Via your prior experience in developing inventive and meaningful campaign strategies that have driven demonstratable success. With a data driven approach to track, measure and feedback on social analytics, adapting plans or approaches to ensure campaigns deliver the best results possible, identifying key learnings for the future and communicating with key stakeholders on a regular basis through reporting and answering questions. Your Day-To-Day Create strategy to deliver success and achieve buy-in from key stakeholders. Identify and implement tactics to deliver against the strategy. Build a strong relationship with external developers to help optimise the game and delight our players Be a part of key meetings and presentations Engage with the Communities on a regular basis, tracking and collecting sentiment Regular livestreaming opportunities on the Team17 Twitch channel Create and manage numerous social media calendars for consistent output across each game's channels Participate in regular capture sessions for content What You'll Need Proven experience as a Community Manager. Track record of setting community strategy and delivering against it with successful results. Knowledge &amp; understanding of creating content for, and managing social calendars across TikTok, X, Instagram, Facebook and YouTube - including the ability to adapt to key trends. Calm and professional communication style with experience of communicating at all levels with confidence. Excellent communications skills with the ability to build effective, collaborative relationships with a variety of stakeholders. Solution focused mindset. Creative with experience of knowing how to optimise content for different platforms and audiences. Experience of working across multiple gamer-centric platforms, including Steam, Discord, and Reddit. Ability to monitor trends and take advantage of new emerging channels and platforms. Ability to prioritise tasks and work through issues, dealing with those with the biggest impact first and foremost. Working knowledge of Adobe products for image and video editing. Experience in livestreaming. What's in It for You? <ul> <li> Rewards and Benefits: Annual bonus, pension matched up to 8%, Share Save Scheme, and £1,000 in shares for new colleagues.</li> <li> Learning and Development: Six self-directed learning days per year, alongside access to organized learning opportunities and industry conferences.</li> <li> Health and Wellbeing: Comprehensive private medical insurance, including coverage for pre-existing conditions, discounted dental care, and mental health support.</li> <li> Hybrid Working: We offer hybrid working from home or one of our three offices.</li> <li> Perks: Game console loans up to £500, free game keys, access to arcade games, pool tables, gaming competitions, and surprise treats delivered through the year to celebrate life at Team17.</li> </ul>Recruitment Process Our recruitment process for the Community Manager role includes 3 stages: <ol> <li> 1st Interview (45 to 60 mins): A conversation with the hiring manager to discuss your experience, the role, and life at Team17. This is also an opportunity to ask any questions.</li> <li> 2nd Interview (60 minutes): A deeper evaluation of your expertise through a presentation stage.</li> <li> 3rd interview (60 mins) Meeting several colleagues from our Marketing team.</li> </ol> Our average process takes around 3 to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact: <a href="mailto:simon.halkyard@team17.com" target="_blank">simon.halkyard@team17.com</a>. Prior to interview we usually supply you will some of the questions that will be asked of you in advance to support your preparation. We will also establish with you how you prefer feedback. Phone, Teams call or Email. You'll have opportunities to engage with our recruitment team throughout the process. For any questions, please contact us at <a href="mailto:simon.halkyard@team17.com" target="_blank">simon.halkyard@team17.com</a> Find out more about us Check out our Careers portal, where you can take VR compatible tours of our offices and meet our teams: Team17 Your World Join our Team17 Careers Discord channel, find out more about our work communities and access interview support: Discord Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! Accessibility is at the heart of our games and we reflect that in how we operate as a business. We can provide suitable adjustments for you during our recruitment processes from audio support to extra time on assessments. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and be reassured that this will not affect your application.

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London locations (confirmed on appointment) Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th August 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

71 Housing / Neighbourhood management Jobs in United Kingdom