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Home Ownership Coordinator London Bridge Up to £27,500 Permanent Hyde is looking to recruit a Home Ownership Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Home Ownership Coordinator at Hyde you will be working within the Home Ownership Team to provide operational support, manage incoming correspondence, oversee income processes, and coordinate team procedures to support Hyde's Homeowners. Responsibilities • Manage incoming correspondence and assign it in line with procedures and timescales • Support accurate data entry and monitoring of Homeowner records • Generate key performance data for team reporting • Oversee payment management, banking, and income reconciliation • Contribute to financial processes to maximise income and minimise spend • Support procedure reviews and provide guidance to team colleagues Skills and Experience Required • Proven administration experience, ideally in an office setting • Previous housing sector experience desirable but not essential • Strong organisational and administrative skills with attention to detail • Proficiency in Microsoft Office and database systems • Excellent communication skills, written and verbal • Strong problem-solving ability and adaptability Benefits • A fantastic pension • Life assurance • Great holidays • An award-winning flexible benefits package • Volunteering days At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Home Ownership Coordinator

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Great opportunity for a Community Manager to join our Customer Services team. This is a hybrid role based in either our Exeter, Bristol or Redhill office. You will join on a salary of up to £35,000 plus benefits. The role As Community Manager you will be responsible for preparing materials for the Independent Customer Challenge Group, the WaterShare+ Advisory Panel. You will be communicating complex regulatory information, business performance and customer research to the group of external stakeholders in a clear and accessible way. You will be liaising with senior managers across Bristol Water, SES and South West Water to gather the information and ensure its prepared and presented in line with the agreed schedule of meetings. This is a great opportunity as you will also to lead on our Better Futures programme - Our £5 million Better Futures Programme supports individuals and the community, helping to reduce hardship and benefit people and places throughout the region. What you'll be doing <ul><ul><li>Lead the strategy, delivery and planning for the Better Futures fund.</li><li>Ensure the WaterShare+ Advisory Panel and subgroups have information clearly presented to them. </li><li>Make sure the actions and challenges raised by the WaterShare+ are responded to and resolved by the company.</li><li>Oversee the production of the WaterShare+ annual report. </li><li>Develop slide packs and briefing papers for the WaterShare+, covering content on but not limited to, the future business plan, company performance, and regulatory updates. </li><li>Attend meetings on a wide range of topics and interpret a range of materials and present it to the external Stakeholders. </li><li>Liaise with senior managers and Directors to gather all business needs that are required for the WaterShare+ meetings. </li><li>Communicate back to Senior Managers and Directors the changes needed following challenges made by the WaterShare+ Panel.</li></ul></ul>What we're looking for <ul><ul><li>Proven experience of building relationships with internal and external customers and stakeholders </li><li>Experience of working in a regulated environment </li><li>Proven experience of project work and working to timescales and deadlines</li><li>Excellent verbal and written communication skills</li><li>Influencing skills </li><li>Experience of working with word, excel and powerpoint</li><li>Strong interpersonal skills with the ability to communicate and influence at all levels of the business and build key working relationships, both internal and external</li><li>An excellent attention to detail with the ability to consistently deliver accurately and timely information</li><li>Full driving licence is required</li></ul></ul>Closing date: 13th July 2025 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.

Community Manager

Housing Assistant Application Deadline: 21 July 2025 Department: Housing Employment Type: Permanent Location: East Sussex - Lewes Reporting To: Housing Officer Compensation: GBP 25,663 / year Description Location: Lewes base, covering Brighton and East Sussex Salary: GBP 25,663 per year plus GBP 1,000 essential car user allowance Hours: 37 per week What you'll be doing: As a housing assistant, you'll support our tenants across Brighton and East Sussex with their property maintenance needs, tenancy management issues, fire safety alarm testing, building compliance checks and low-level arrears. You'll support both remotely and in person, regularly visiting tenants in their own homes and tailoring solutions to individual tenants. We're looking for an enthusiastic, organised and customer focused individual, who will make a positive difference to Southdown's tenants. In return, we offer a rewarding job where no two days are the same and you'll have plenty of opportunities to learn and develop. We welcome applications from candidates with previous experience in roles such as Housing Officer, Supported Housing Assistant, Accommodation Assistant, Tenant Support Officer, Customer Service Advisor, Customer Service Assistant, Teaching Assistant, people with transferrable skills looking to make a positive difference to our tenants' lives. Full training will be provided. "One of the most uplifting and satisfying jobs I have done, helping people making a positive difference for them" - Kristian, Housing Assistant Southdown provides a range of affordable housing, from temporary accommodation to more permanent homes. As a supported housing landlord, we help tenants manage their tenancies and maintain their homes, with specialised learning disability support also available to residents. Recognised as the UK's Best Supported Housing Landlord at the 2024 Affordable Housing Awards, we are proud our 99.8% compliance with the Decent Homes Standard across our 502 properties, ensuring all tenants have safe, warm and well-maintained homes. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, skills and experience What you need for the role: <ul><li>Customer-focused with excellent communication skills</li><li>Positive and 'can do' attitude</li><li>Problem solving skills</li><li>Proficiency in Microsoft Office and experience using a database</li><li>Attention to detail, able to maintain accurate records</li><li>An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown</li><li>A full driving licence is essential along with access to your own car or a car insured for you, and you'll need to obtain business insurance as you'll be required to visit tenants in their own homes </li></ul>What would be nice: <ul><li>Knowledge of the social housing sector, including health and safety and safeguarding protocols</li><li>An understanding of landlord and tenant rights and responsibilities</li><li>Experience supporting individuals with complex mental health needs</li></ul>Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. If you would like more information about this great opportunity, please contact Clive Bryan, Housing Officer on 07458 034 446. Please note, this position will close once suitable applications have been received. We encourage you to submit your application as soon as possible.

Housing Assistant

Join our team as a Lettings Officer and help manage a unique and varied property portfolio across Cornwall. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you're organised, people-focused, and ready to make a difference, we'd love to hear from you. What it's like to work here You'll work closely with a range of property professionals, including Estate Managers and Building Surveyors, to help manage residential and other lettings. You'll report to an Estate Manager and be part of a small, supportive team responsible for managing our Let Estate in Cornwall. Your main base will be our Regional Office at Lanhydrock. However, you'll frequently work remotely and from other National Trust locations throughout Cornwall. You'll be expected to travel extensively throughout Cornwall, so a full, clean UK driving licence is essential. You'll work 30 hours a week. There is flexibility over hours per day - we'll discuss this in more detail at interview. What you'll be doing You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as Estate Managers and Building Surveyors. This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations. Who we're looking for We'd love to hear from you if you have:<ul> <li>Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.</li> <li>Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.</li> <li>Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.</li> <li>Awareness of the legal requirements related to letting residential property.</li> <li>Ability to provide accurate data to support decision-making by managers and the wider team.</li> <li>Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets).</li> <li>Ability to manage and analyse data accurately and efficiently.</li> <li>Experience in organising and presenting information, with good written and verbal communication skills.</li> <li>Ability to build trust, deliver a high quality service and work collaboratively.</li> </ul>The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

Job Description Organisation: London Borough of Waltham Forest Directorate: Place / Housing Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full-time Permanent Working hours per week: 36 hours Application Deadline: 07/07/2025 Proposed Interview Date(s): TBC Reference: 1746 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role: We have a fantastic opportunity for a new Tenancy Officer to join our existing Tenancy Management Service. This role offers a real opportunity to make a difference to people's lives on a daily basis. We're looking for someone who focus on delivering a responsive and efficient tenancy management service to our residents. You'll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You'll need to be highly organised and proactive as this is a busy customer facing service. The role of a Tenancy Officer is varied, no two days will be the same, so it's important that you can think on your feet. To be successful in the role attitude and behaviour is key, there will be training available for the right candidate if they don't have previous tenancy management experience. The key duties of this role include: <ul><li>Working with residents experiencing a change in their circumstances to make sure they receive the necessary support.</li><li>Delivering an outstanding service to residents taking the lead on responding to and managing a course of actions where a breach of tenancy has occurred. </li><li>Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.</li><li>Manage a caseload of tenancy related activity to a professional standard and in line with policies and procedures. </li><li>Lead on cases of anti-social behaviour (ASB), domestic abuse (DA), hoarding and safeguarding</li><li>Making the best use of the valuable assets we have by supporting tenancy fraud initiatives and ensuring any empty homes are brought back in to use as quickly as possible.</li></ul>We offer a great flexible benefits package, a fantastic pension, and the opportunity to work flexibly. Diversity and Inclusion is integral to Waltham Forest and we are committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique. Click here to download the Role Profile Key Responsibilities: To apply for this role you should be able to demonstrate the following: <ul><li>Able to demonstrate knowledge of relevant housing legislation.</li><li>Experience of housing management applied in a multi-cultural environment. </li><li>Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches. </li><li>Knowledge of current housing and public sector issues. </li><li>Able to balance the needs of all key stakeholders and the ability to explain complex decisions taken by the service in a clear and concise manner. </li><li>Creative thinking and ability to persuade influence and convince others. </li><li>Prioritises work, manages own time productively and identifies areas requiring attention in order to achieve targets, </li><li>Strong written, verbal and presentation skills and ability to promote the service. </li><li>Doesn't make assumptions, listens carefully and makes every effort to help customers to understand the advice and information given. </li><li>Recognises confidential and sensitive information and handles discreetly and with tact. </li><li>Looks to resolve complaints effectively at the earliest opportunity. </li><li>Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers. Ability to draft and write complex correspondence and reports. Ability to ensure all work/actions is updated on system and uploaded on house files to enable excellent record keeping.</li></ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul><li>Numeracy and literacy qualification e.g., GCSE English and Maths or equivalent. Relevant professional qualification</li></ul>Terms and conditions: The below terms and conditions apply to this role: <ul><li>Satisfactory employment references and CIFAS identity checks; </li><li>Satisfactory declaration of interest;</li><li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li><li>Satisfactory DBS check; </li><li>Suitable driver's license;</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Khemba Ankhrah, Tenancy Team Leader at <a href="mailto:khemba.ankhrah@walthamforest.gov.uk" target="_blank">khemba.ankhrah@walthamforest.gov.uk</a> or 0208 496 3000. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. Click here for further information on the Human Resources recruitment privacy notice.

Tenancy Officer

We are currently seeking a Neighbourhood Co-ordinator to join our Neighbourhoods Team in Halifax. The role is to achieve our service outcomes of delivering high customer and staff satisfaction, ensuring we have effective customer and staff engagement and incremental and sustained improvement in performance. <a href="https://youtube.com/shorts/wVb-VUkX7gY" target="_blank">https://youtube.com/shorts/wVb-VUkX7gY</a> <a href="https://365domain.sharepoint.com/:v:/g/EUJLdEl35-lLrHOR9taF0BoBTO6GcezbYVcFYd79m_92Jg?e=Skef4J" target="_blank">https://365domain.sharepoint.com/:v:/g/EUJLdEl35-lLrHOR9taF0BoBTO6Gcezb…</a> Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - <a href="https://togetherhousing-group.my.canva.site/" target="_blank">https://togetherhousing-group.my.canva.site/</a> Requirements Outline of key responsibilities for the Neighbourhood Coordinator... <ul> <li>With the Regional Neighbourhood Manager provide effective leadership and management of a neighbourhood management team</li> <li>Responsibility for all operational performance and for the work of front-line staff in the neighbourhood management service to ensure performance targets are met or exceeded and where appropriate, corrective action is taken</li> <li>As a local manager take responsibility and lead on projects to deliver outcomes in our customer and Neighbourhoods Strategy</li> <li>Working closely with the Neighbourhood Safety and Enforcement team to provide next step advice and guidance to Neighbourhood officers.</li> <li>Working closely with the lettings, repairs and asset teams ensure that the number of void properties and void loss is kept to a minimum</li> <li>To manage all aspects of tenancy management and ensure action is taken against tenants for breaches of their tenancy conditions such as condition of property and/or garden</li> </ul><ul> <li>To ensure anti-social behaviour cases are recorded and managed appropriately by neighbourhood officers, managing risks and any safeguarding concerns</li> <li>To work with the income teams as appropriate to meet the challenges of welfare reform and minimise rent arrears as well as reduce the incidence former tenant debt</li> <li>To work with the Neighbourhood Manger to achieve continuous improvement culture within the team by developing new ideas and seeking out best practice</li> </ul><ul><li>To be responsible for the appraisal, training, motivation, supervision and performance of all staff for whom the post holder is responsible, through 1:1's, PDR's, coaching and feedback</li></ul>We are looking for someone who has... <ul> <li>A full UK driving license and access to a vehicle</li> <li>Significant experience in Neighbourhood Management, which includes providing effective leadership and successfully overseeing a neighbourhood team.</li> <li>Proven experience of managing a front line service</li> <li>Proven experience of managing finance and budgets</li> <li>Experience of working in a customer service environment dealing directly with members of the public in stressful and complex situations</li> <li>Knowledge and understanding of current housing and neighbourhood management issues including legal and statutory regulation</li> <li>Up-to-date knowledge of current housing issues and welfare benefits including the Welfare Reform Act</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Co-ordinator role... <ul> <li>Starting salary of £39,298</li> <li>27 days holiday (rising to 32 over 5 years' service) + bank holidays </li> <li>A flexible working environment, with a range of family friendly policies</li> </ul><ul> <li>Your normal working hours will be 37hrs per week Monday-Friday</li> <li>Hybrid Role</li> </ul><ul> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. </li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme </li> <li>Health and wellbeing benefits including access to GPs </li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice </li> <li> We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. </li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1

Neighbourhood Coordinator

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package. Experience of delivering social housing refurbishment or retrofit projects is preferred. From windows installations to Air Source Heat Pumps (ASHP), Solar Panels and installation of External Wall Insulation (EWI) What will you deliver? <ul> <li> Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress </li> <li> Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company </li> <li> Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team </li> <li> Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. </li> <li> Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works </li> <li> Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution </li> <li> Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement </li> </ul>What can we offer you? <ul> <li> 24 days annual leave (+ public holidays) </li> <li> Life Cover equivalent to 1.5 ti mes annual salary </li> <li> Employee discount shopping schemes on major brands and retailers </li> <li> Gym membership discounts </li> <li> Cycle to work scheme </li> <li> Holiday purchase scheme </li> <li> 2 corporate social responsibility days per year </li> <li> Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes </li> <li> Attractive Employee Referral Rewards Scheme </li> <li> Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network </li> <li> 24/7 Employee Assistance Program and access to mental wellbeing app </li> </ul>Who are we looking for? <ul> <li> Previous experience in a customer-facing role, ideally within construction, housing, or a related field </li> <li> Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds </li> <li> Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner </li> <li> Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns </li> <li> Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role </li> </ul>Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. EQNENG At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Leeds United Kingdom

Resident Liaison Officer

Scheme Manager - Oysterfields, St Albans £33,054 Are you a compassionate and dynamic leader looking to make a difference? We are seeking a dedicated Scheme Manager to join our team. In this role, you will support the management team to ensure the smooth day-to-day operation of our home and contribute to the development of innovative ideas to advance our services. Ideally candidates will have 1 years' management experience and at least 2 years' experience working within the care &amp; supported housing field/with young people. Key Responsibilities: <ul><li>Empowerment and Support:Lead and inspire a dedicated team to support vulnerable young people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Skill Development: Utilise a positive approach to help young people develop essential life skills such as cooking, cleaning, budgeting, and confidence-building, enabling them to transition successfully.</li><li>Meaningful Engagement: Facilitate access to education, employment, training opportunities, and volunteering, empowering young people to engage in meaningful activities.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Senior Support Workers, Support Workers, and Night Supervisors.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>Qualifications and Experience: <ul><li>Educational Background: NVQ Level 5 in Children &amp; Young People or equivalent, or willingness to achieve this qualification within the workplace.</li><li>Relevant Experience: Proven experience working with young people facing complex challenges such as behavioural issues, mental health concerns, or substance misuse.</li><li>Asylum Process Experience: Experience supporting young people navigating the Home Office asylum process in the UK.</li><li>Commitment to PIE: Demonstrated commitment to the principles of Psychologically Informed Environments (PIE).</li><li>Interpersonal Skills: Strong ability to adapt communication to meet the individual needs of young people, fostering engagement and motivation.</li><li>Flexibility: Willingness to work across various community locations and respond to diverse needs.</li><li>Professional Development: Commitment to continuous professional development and reflective practice.</li><li>Driving Requirements: Must be a car driver with access to a vehicle and possess business car insurance.</li><li>Regulatory Knowledge: Understanding of, or willingness to learn, Ofsted regulations and standards, with experience ensuring compliance in a youth support setting.</li></ul>Benefits: <ul><li>Supportive and inclusive working environment</li><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Opportunity for professional development and training to deliver outstanding support</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Access to the Employee assistance helpline</li></ul>The Young Peoples Separated Migrant Children Services (SMC) are a dedicated team committed to providing supporting and empowering environments for young people aged 16 - 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

About Us Job Title - Temporary Accommodation Officer Salary Range - £37,766 - £45,763 per annum Permanent - Full-Time (36 hours) Location- Putney Bridge Rd/Twickenham Civic Centre As with many other Boroughs in the capital, tackling homelessness is a high priority. The Temporary Accommodation Procurement Officer will be required to source new business to increase the supply of properties based on the demand by building relationships with landlords, agents and developers. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference. We are looking for a committed individual with strong communication and excellent negotiation skills. We invite people who share our passion, commitment, and enthusiasm. You will allocate temporary accommodation and ensure agreements are signed with tenants for all Temporary Accommodation types, in accordance with Richmond and Wandsworth's Temporary Accommodation policy, guidance and procedures. Providing appropriate information, advice and guidance to vulnerable applicants with a focus on managing customer's housing expectations. Ensuring properties are allocated and agreements signed with tenants as quickly as possible so that void turnaround times are kept to a minimum. Setting up tenancies and accounts for the properties allocated. Carry out home visits to clients in temporary accommodation. Managing clients in temporary accommodation including issuing warning letters and Discharging Interim and Full Housing Duty. About the role Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it. Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role. Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service. Essential Qualifications, Skills and Experience - Ability to work independently, motivated and put people first - Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients - Excellent customer service skills - Excellent organisation skills and the ability to prioritise - Commitment to maintaining and improving the quality of services provided. -Must have access to a vehicle or be able to use public transport and carry out property inspections in line with current guidance and law If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity. Indicative Recruitment Timeline Closing Date: Sunday 06 July 2025 Shortlisting Date: W/C 07 July 2025 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details click here Richmond and Wandsworth Councils

Temporary Accommodation Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities - and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners. If successful, the main duties of your role will be: • Proactively manage a variety of RTB and home ownership functions within procedural &amp; legislative deadlines and keep up to date with relevant legislation and good practice issues relating to the role. • Build good working relationships with the local Tenant and Residents' Associations. Attend court of hours meetings as required. • Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary (attend court and tribunals as required). • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You are flexible and have excellent peoples' skills. You will have an eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is primarily based in Laurence House, 1 Catford Road, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact: Glenda Omogbai - <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

The role This Role: Neighbourhood Manager known internally as Woking PFI Neighbourhood Manager Salary Range: £44,612 - £46,960 dependent upon experience Full Time Permanent Post based on 37.5hrs per week - Fully office based MTVH are recruiting for a highly skilled and experienced Housing Manager to be employed on a full-time permanent office-based role, to lead on the delivery of an enhanced housing management service. This role manages a Neighbourhood Officer who in turn supports the Neighbourhood Manager in the delivery and monitoring of all housing management related services and delivery of KPI's as directed by the Head of Service. We are looking for a natural leader with a passion for community and operational excellence. Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at our Woking PFI scheme. This role involves working closely with residents, local partners, and internal teams to address community issues, improve housing services and enhance the quality of life for residents. This is a fast-paced, customer-facing management role that requires strong housing and property management expertise. What you'll need to succeed :<ul><li>Excellent leadership skills and significant experience &amp; knowledge in the delivery of a housing management &amp; repairs service.</li><li>Excellent knowledge of the Regulator of Social Housing requirements upon housing providers</li><li>Excellent knowledge of housing legislation across all tenues</li><li>Excellent knowledge of tenant satisfaction measurement</li><li>Understanding of PFI contracts</li><li>Experience of working in housing in a tenure blind setting</li><li>Experience of dealing with customers presenting with complex needs</li><li>Experience of contract management and holding contractors to account</li><li>Possess high levels of attention to detail and accuracy in writing and numeracy</li><li>Experience of working with internal &amp; external stakeholders</li><li>Significant experience of budget management</li><li>Excellent leadership skills and the ability to manage a varied and a very diverse &amp; demanding workload</li><li>Experience &amp; skills to use IT systems to deliver innovative services and ensure customer interactions are captured accordingly</li><li>Be an innovative self-starter who isn't afraid of challenge</li><li>Experience of managing &amp; reporting on projects against agreed targets.</li><li>Be willing to work flexible hours as required</li></ul> What you will be doing: <ul><li>Acting as the primary point of contact for residents within the neighbourhood.</li><li>Managing and monitoring housing services, including tenancy management, estate inspections, and anti-social behaviour cases.</li><li>Building strong relationships with residents, community groups, and local stakeholders to foster community engagement and empowerment.</li><li>Coordinating with internal departments (repairs, lettings, income, compliance etc.) to ensure a seamless service delivery.</li><li>Leading neighbourhood improvement initiatives and community development projects.</li><li>Monitoring and reporting on neighbourhood performance indicators, including resident satisfaction and service outcomes.</li><li>Responding to complaints and enquiries in a timely and professional manner.</li><li>Ensuring compliance with health and safety, safeguarding, and equality and diversity policies.</li></ul> Desirable <ul><li>Supervisory/Staff Management</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. Interview Diary Date: 29/07/2025 to be conducted at Premier House, 52 London Road, Twickenham, TW1 3RP Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Neighbourhood Manager

We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent basis in the Bradford area. You will deliver a high quality housing management service and making a real difference to our customers and the communities that they live in. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties <ul> <li>Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.</li> <li>Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.</li> <li>Spend 80% of your time out in our neighbourhoods.</li> <li>Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.</li> <li>Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.</li> <li>Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.</li> <li>Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.</li> <li>Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. </li> <li>Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers</li> <li>Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . </li> <li>Work and contribute to investment/other projects when required.</li> <li>Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.</li> <li>Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.</li> <li>Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. </li> <li>Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives</li> </ul>Requirements <ul> <li>Experience of dealing with customers face to face in a housing related role</li> <li>Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.</li> <li>Knowledge of dealing with anti-social behavior complaints </li> <li>A passion for delivering excellent customer service and making a difference to the peoples lives.</li> <li>Awareness of customers diverse needs </li> <li>Flexible and adaptable approach to a changing and varied workload</li> <li>Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. </li> <li>Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.</li> <li>Excellent organisation, project management and time management skills </li> <li>Ability to prioritise, manage your own workload and to meet deadlines </li> <li>Self-motivated, driven and skilled at taking ownership </li> </ul>A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits <ul> <li>Salary of £32,507 up to £36,229 per year dependant on experience </li> <li>Essential car user allowance plus mileage </li> <li>Social Housing Pension Scheme with up to 10% employer contribution </li> <li>28 days annual leave that increases with service plus bank holidays </li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!

Neighbourhood Housing Officer

Job Description Housing Needs Review &amp; Improvement Manager (Job number: 3609) Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36 per week,full time Closing Date: Monday 7th July at 23:55 Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is building a borough where everyone can thrive. We're home to radical social change, progressive values, and big ambitions and housing is at the heart of our mission. We're working closely with our communities to ensure access to safe, secure, and sustainable homes for all. We're looking for a committed and experienced professional to lead our statutory housing review function and help drive improvement across our housing services. The Role As the Housing Needs Review &amp; Improvement Manager you will lead Camden's housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant. This is a strategic leadership role. You will manage and develop a team of review officers, champion service improvement, and shape policy in response to legal precedent and resident feedback. You will work closely with legal services, housing teams, elected members, and the ombudsman. You'll also lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. About You You bring substantial experience in housing, homelessness, or legal services, with strong knowledge of Parts 6 and 7 of the Housing Act and related case law. You understand administrative law, safeguarding, and housing allocations. You have proven leadership experience, including managing staff, guiding performance, and improving service standards. You are confident representing the Council in legal proceedings, producing high quality written decisions, and training others on good practice. You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. To view the Job Profile, please CLICK HERE or copy and paste the below in to your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/documen…</a> What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Housing Needs Improvement Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role We are looking to recruit a Community Manager to join our site in Gravesend. Reporting to the BTR Associate, this is an exciting opportunity to join a rapidly expanding area of the business. On a daily basis, you will be responsible for leading a team, ensuring all staff are aware of their roles and responsibilities. As well as overseeing budgets and managing annual forecasts you will also manage the lettings process for renewals, leading on the development of a marketing strategy. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. More about you The successful candidate will have a proven track record of leading and managing teams. Proficiency with IT packages such as Word and Excel and excellent communication skills is also desired along with experience within the property sector. The successful candidate will have: <ul> <li>A proven track record of leading and managing teams,</li> <li>Experience working with MS Word and Excel, </li> <li>Experience of working within the property industry,</li> <li>Excellent communication skills, </li> <li>Excellent stakeholder engagement skills.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent holiday pay and sick pay <ul> <li>Pension with matched contributions</li> <li>Training</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

The Vacancy We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team at Wates in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS. As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience. Key Responsibilities: <ul> <li>Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.</li> <li>Adopt a consistent approach to customer care across the contract.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site database to reflect ongoing works.</li></ul>We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply. As the role is a mix of site and office work you will need to have a full clean driving license and be flexible with travel. Due to the nature of the position, a Basic Disclosure and Barring Service Check (DBS) will be required at the offer stage. Applicants with criminal convictions will be assessed individually; we do not discriminate based on criminal records or the details of disclosed offenses. Additionally, some roles may be subject to further pre-employment checks. To learn more about the checks included in this process, please visit: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Job Description We have a new opportunity for a mobile Estate Assistant to join our team on a permanent, full-time basis across our sites in Barnsley and surrounding areas. You will provide a high-quality cleaning, grounds maintenance and gardening services, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained by undertaking tasks such as basic gardening and refuse removal. You will represent The Guinness Partnership on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. </li> </ul><ul> <li>Experience and knowledge of lawn, shrub, and plant care. </li> </ul><ul> <li>Proven experience of achieving high levels of customer satisfaction </li> </ul><ul> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines. </li> </ul><ul> <li>Ability to work effectively within a team and without high levels of supervision. </li> </ul><ul> <li>Able to demonstrate Guinness Behaviours </li> </ul><ul> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE </li> </ul><ul> <li>Full UK driving license. </li> </ul>If this sounds like you then we'd love to hear from you! INDTGP TJTGP REEDTGP

Estate Assistant

Fixed Term Contract - 20 months, with potential to be extended 36 hours per week Job Description - Resident Liaison Officer Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of our community? We're currently recruiting for a Resident Liaison Officer to join our Development team. What you'll achieve in the role: The overall purpose of this role is to engage with and consult our residents on the development and implementation of our ambitious plans to improve and regenerate one of our largest neighbourhoods. Key responsibilities include: <ul><li>Ensuring the widest range of estate residents and stakeholders are engaged with and consulted on the regeneration plans; including (but not limited to) defining and building support for the proposals, planning process, construction/delivery works</li><li>Building strong and positive working relationships with residents, key stakeholders such as local authorities, and internal Raven teams</li><li>Being the first point of contact for community enquiries; including queries related to decant and rehousing</li><li>Leading on the development and delivery of community engagement and consultation strategies to support the regeneration masterplan</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>Strong understanding of partnership working and social value delivery</li><li>Exceptional communication and presentation skills with the ability to adapt the messaging for varying target audiences</li><li>Knowledge of decant and rehousing principles and challenges</li><li>Proven experience in community engagement, consultation and stakeholder manager</li><li>Experience in event planning and managing an activity budget associated with resident involvement activities</li></ul>Please review the job description for full criteria details. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. DBS clearance will be required for this role. Vacancy Close Date: 2nd July 2025 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, <a href="mailto:emailrecruitment@ravenht.org.uk" target="_blank">emailrecruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Queens Gate development based in Wokingham, Berkshire. Built in 2016, Queens Gate is a Retirement Living development that consists of 40 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Exact shift pattern to be discussed at interview. Salary: £17, 908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Accommodation Assistant Location: Swanage Bay View, Dorset Hours of work: Variable Hours - Seasonal Contract Salary: £12.21 per hour- Paid weekly! What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Experience the beauty of the Jurassic Coast at Swanage Bay View Holiday Park. Find the shimmering sea right on your doorstep, where you can paddle along the shoreline or watch the day disappear from your deckchair. We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Uniform provided</li><li>Discounts on Away Resorts Holidays </li><li>On Park Discounts </li><li>Awards and Recognition </li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Good Luck!

Accommodation Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Carrick Court development based in Drayton, Portsmouth. Built in 2016, Carrick Court is a Retirement Living development that consists of 28 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Exact shift pattern to be discussed at interview. Salary: £17, 908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The Vacancy McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Queens View in Bramhall The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Annual salary: up to £29,261.25 Resident Liaison Officer Brighton 42.5 hours Per week 8-5 Mon-Friday £27,540 + Company Van and Fuel card About the Role: We are seeking a dedicated individual to join our team to support the customer journey to deliver planned works both externally and internally where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join us in Brighton and Hove to help shape our customer services and exceed expectations. Key Criteria: <ul><li>Previous experience in handling customer inquiries, resolving complaints, providing information about products or services, and ensuring customer satisfaction.</li><li>Familiarity with the policies, regulations, and procedures related to social housing. Knowledge of planned maintenance and improvement works, including PAS 2035 scheduling, budgeting, and coordinating with contractors.</li><li>Ability to Managing records, scheduling appointments, handling correspondence, and maintaining databases.</li><li>UK full driving licence</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Elliott Court, Dunstable Hertfordshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Accommodation Manager Are you looking for the next step in your hospitality career? Join Dalata Hotel Group as an Accommodation Manager and elevate your career in hospitality! With access to the Dalata Academy, you'll have the opportunity to enhance your skills through comprehensive training courses designed to support your growth. This position provides an excellent chance to collaborate with experienced team members in a nurturing environment. As a leader, you will inspire your team to create memorable guest experiences, drive performance, and foster a strong culture of teamwork. If you are passionate about hospitality and eager to advance your career, we invite you to seek a career at Dalata Hotel Group! Your Job <ul> <li>Monitor the standard of work to ensure the highest quality.</li> <li>Delegate room assignments to accommodation and housekeeping team.</li> <li>Develop employees to prepare them for advancement in their careers.</li> <li>Ensure compliance with all health and safety (H&amp;S) and standard operating procedures.</li> <li>Oversee the cleanliness of all public areas in the hotel, including the conference areas and fitness suite to ensure we deliver on our guest promises.</li> <li>Collaborate with the Maintenance department to maintain consistently high hotel standards.</li> </ul>What You Will Need <ul> <li>At least 2 years of experience in an Accommodation Department at a supervisory level.</li> <li>Excellent organizational skills.</li> <li>Strong communication skills.</li> <li>Flexibility to assist in other departments when needed.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>SAYE (Save As You Earn Scheme)</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events</li> </ul>About us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Manager

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

72 Housing / Neighbourhood management Jobs in England