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School Facilities Manager Lift Maltings Spinks Lane Witham, Essex, CM8 1EP United Kingdom £13.26 per hour Casual, Part Time Immediate Start Are you looking for a key role where you can ensure our excellent school facilities are used safely, efficiently and to their full potential? Lift Maltings is seeking a proactive and highly organised Lettings Officer to support and manage all aspects of our community lettings provision. In this role, you will: <ul><li>Respond to lettings enquiries, provide clear information on availability and terms, and deliver excellent customer service throughout the booking process.</li><li>Coordinate and manage the full lettings schedule, including bookings, contracts, amendments and record-keeping.</li><li>Liaise with staff to ensure facilities are fully prepared, safe and ready for hirers, including overseeing set up, checks and takedown.</li><li>Monitor lettings activity to ensure safeguarding, health and safety and site security procedures are followed at all times.</li><li>Act as a keyholder for the academy, managing access, securing the site and responding to any on-site issues during lettings, including evenings and weekends where required.</li></ul>Working hours: Shifts will take place on weekday evenings (4:30 pm - 9:15 pm) and/or during the day at weekends, depending on school lettings requirements. About Lift Maltings Lift Maltings is an 11-16 school based in Witham, Essex. Situated between the cities of Chelmsford and Colchester, the school has 900 students on roll and benefits from a modern, purpose-built site opened in 2011. With excellent transport links to London, our staff and students can take full advantage of the wealth of opportunities the capital provides. Free car parking facilities are available on site. Visits to the school are warmly encouraged. For an informal discussion about the post, please contact Julie Joiner, School Operations Manager, at <a href="mailto:jjoiner@liftmaltings.org" target="_blank">jjoiner@liftmaltings.org</a>. Closing date : 15th December 2025 Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: <ul><li>Career development and training: Access a wide range of statutory and developmental training to boost your career.<ul><li>Our partnership with One World powers our innovative Instructional Excellence Program. We also offer a comprehensive range of CPD programs, including Ambition Institute's Early Career and NPQ offerings, tailored to both individual and network needs.</li></ul></li><li>Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li><li>Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li></ul>We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. Lift Schools is recruiting for Teacher Training placements. Please click here to view the website for further details. Downloads Job Description Brochure Safer Recruitment Statement AI Statement

Lettings Officer

Accommodation Manager Location: Clumber Park Lodges, Worksop Hours: 40 hours per week, Weekends Required - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul> <li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li> <li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li> <li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li> <li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li> <li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li> <li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li> <li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li> </ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul> <li>Have management experience in a practical, time-pressured environment</li> <li>Have a leadership style that is open, approachable but that commands respect</li> <li>Be able to plan and organise the workload, training and management of a large team</li> <li>Previous Accommodation Manager experience in a holiday park</li> </ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul> <li>Bonus Scheme</li> <li>Enhanced Family Benefit</li> <li>Employee Discount Scheme - Perkbox</li> <li>Life Insurance</li> <li>Discounts on Away Resorts Holidays</li> <li>On Park Discounts</li> <li>Awards and Recognition</li> </ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Accommodation Manager

Job summary Neighbourhood Manager (Band 8b) - Barnet Location: Barnet, North LondonSalary: Band 8b | Contract: 12-month FTC/Secondment | Full or part timeHosted by: Central London Community Healthcare NHS Trust (CLCH) Help Shape the Future of Health and Care in Barnet We are recruiting Neighbourhood Managers to develop and lead Integrated Neighbourhood Teams (INTs) within Barnet's five neighbourhoods. This is a unique opportunity to shape services that truly reflect the needs of local communities. Barnet is one of London's most vibrant boroughs, home to over 400,000 residents, diverse communities, and rich cultural heritage. We are now entering a transformational moment in how health and care are delivered locally, and we are looking for exceptional leaders who want to be part of this change. Main duties of the job About the Role As a Neighbourhood Manager, you will: <ul> <li>Establish and lead the 'Team of Teams' approach, bringing together primary care, secondary care, community health, mental health, social care, and voluntary sector partners into cohesive neighbourhood units</li> </ul> <ul> <li>Lead the coordination of health, care, and community services within one or more of Barnet's neighbourhoods</li> </ul>Why This Role Matters ? Barnet's neighbourhood model is built around the London Target Operating Model and the NHS' 10-Year Plan, focusing on three key shifts: <ul> <li>From hospital to community</li> </ul> <ul> <li>From analogue to digital</li> </ul> <ul> <li>From sickness to prevention</li> </ul>Your work will help deliver these core shifts, embedding new ways of working that make care more joined up, more responsive and more meaningful for residents. What We're Looking For: Proven leadership and partnership-building skills Experience in integrated care and service transformation Deep understanding of Barnet's communities, priorities, and challenges Ability to navigate local networks and influence change Apply Now If you care about Barnet, understand its people, and want to lead meaningful change, we would love to hear from you. For an informal conversation or to learn more about the role, please get in touch with Jane Williams: <a href="mailto:jane.williams13@nhs.net" target="_blank">jane.williams13@nhs.net</a> About us Just as we care about our patients' well-being, we care about yours! We can offer you: <ul> <li>A comprehensive induction into the community service followed by a local induction to introduce you to the role</li> <li>Car lease scheme(only available for Band 5 and up)</li> <li>Flexible working options</li> <li>Annual travel card loan</li> <li>Training, support and development in your career</li> </ul>To have a full look at our benefits and what it's like working for us please go here: <a href="https://www.clch.nhs.uk/job/pay-and-benefits" target="_blank">https://www.clch.nhs.uk/job/pay-and-benefits</a> Job description Job responsibilities Please refer to Job description and personal specification for outline of skills, knowledge and experience required. Job description Job responsibilities Please refer to Job description and personal specification for outline of skills, knowledge and experience required. Person Specification Education/Qualification Essential <ul> <li>Educated to Masters level or equivalent combination of degree and post graduate clinical or professional qualifications, management training and experience</li> <li>Can evidence recent and on-going personal development activity</li> <li>Has broad knowledge of current NHS and Social Care policy and context for Neighbourhood Health</li> <li>Has specific in-depth knowledge of the challenges facing health and social care</li> </ul> Desirable <ul> <li>Management qualification/ Quality Improvement training / projects &amp; programmes</li> <li>Health/ Social care qualification</li> <li>Registration of a professional body</li> </ul> Experience Essential <ul> <li>Proven ability to build relationships and foster collaboration across multiple organisations</li> <li>Significant experience of working within health or social care including health, mental health</li> <li>Experience of working in complex systems and change environments</li> <li>Patient and public engagement</li> <li>Project management working with clinical / social services</li> </ul> Desirable <ul> <li>Evidence of working to tackle health inequalities with measurable impact including building working relationships with the voluntary/community sector</li> </ul> Skills &amp; Knowledge Essential <ul> <li>Substantial experience of working as a senior manager or clinical professional at a senior level.</li> <li>Specialist understanding of place-based care, integrated working, and the Neighbourhood health agenda</li> <li>Ability to engage with local communities and understand population health needs and outcomes</li> <li>Handling complex, sensitive, or contentious information.</li> <li>Significant experience in leading change management initiatives</li> <li>Knowledge of the local population and geography</li> <li>Strong IT skills including Microsoft Office, Teams, able to manipulate, interpret and communicate complex data sets to all audiences</li> <li>Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.</li> <li>Equality, Diversity and Inclusion agenda and strategy</li> <li>Ability to interpret complex information and make decisions with significant consequences.</li> <li>High-level problem-solving and strategic planning</li> <li>Responsibility for developing and implementing policies and procedures that impact across services.</li> <li>Organisation development, ability to enthuse and lead virtual teams 'team of teams' across organisational boundaries, impacting on service delivery and outcomes for patients and citizens.</li> </ul> Desirable <ul> <li>Demonstrated Research skills</li> </ul> Key Attributes Essential <ul> <li>Operates with a high degree of autonomy, setting strategic direction within broad organisational policies.</li> <li>Leadership, vision, strategic thinking, and planning with highly developed political skills.</li> <li>Ability to demonstrate a high level of expertise in providing senior leadership.</li> <li>Experience of leading on the development of business cases</li> <li>Experience of teaching, training and/or clinical and professional supervision</li> </ul>Person Specification Education/Qualification Essential <ul> <li>Educated to Masters level or equivalent combination of degree and post graduate clinical or professional qualifications, management training and experience</li> <li>Can evidence recent and on-going personal development activity</li> <li>Has broad knowledge of current NHS and Social Care policy and context for Neighbourhood Health</li> <li>Has specific in-depth knowledge of the challenges facing health and social care</li> </ul> Desirable <ul> <li>Management qualification/ Quality Improvement training / projects &amp; programmes</li> <li>Health/ Social care qualification</li> <li>Registration of a professional body</li> </ul> Experience Essential <ul> <li>Proven ability to build relationships and foster collaboration across multiple organisations</li> <li>Significant experience of working within health or social care including health, mental health</li> <li>Experience of working in complex systems and change environments</li> <li>Patient and public engagement</li> <li>Project management working with clinical / social services</li> </ul> Desirable <ul> <li>Evidence of working to tackle health inequalities with measurable impact including building working relationships with the voluntary/community sector</li> </ul> Skills &amp; Knowledge Essential <ul> <li>Substantial experience of working as a senior manager or clinical professional at a senior level.</li> <li>Specialist understanding of place-based care, integrated working, and the Neighbourhood health agenda</li> <li>Ability to engage with local communities and understand population health needs and outcomes</li> <li>Handling complex, sensitive, or contentious information.</li> <li>Significant experience in leading change management initiatives</li> <li>Knowledge of the local population and geography</li> <li>Strong IT skills including Microsoft Office, Teams, able to manipulate, interpret and communicate complex data sets to all audiences</li> <li>Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.</li> <li>Equality, Diversity and Inclusion agenda and strategy</li> <li>Ability to interpret complex information and make decisions with significant consequences.</li> <li>High-level problem-solving and strategic planning</li> <li>Responsibility for developing and implementing policies and procedures that impact across services.</li> <li>Organisation development, ability to enthuse and lead virtual teams 'team of teams' across organisational boundaries, impacting on service delivery and outcomes for patients and citizens.</li> </ul> Desirable <ul> <li>Demonstrated Research skills</li> </ul> Key Attributes Essential <ul> <li>Operates with a high degree of autonomy, setting strategic direction within broad organisational policies.</li> <li>Leadership, vision, strategic thinking, and planning with highly developed political skills.</li> <li>Ability to demonstrate a high level of expertise in providing senior leadership.</li> <li>Experience of leading on the development of business cases</li> <li>Experience of teaching, training and/or clinical and professional supervision</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Grahame Park HC Grahame Park estate, London Barnet NW9 5XT Employer's website

Neighbourhood Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

Resident Liaison Officer

Employer South Holland District Council Vacancy Type Fixed Term/Full Time Hours Per Week 37 Length of Contract Fixed Term until 31st March 2027 Salary Range £25,185 - £25,989 per annum Location Spalding Application Deadline Friday, December 12, 2025 Job Summary A great opportunity has become available to support South Holland District Councils Housing team to make a difference. The post would initially be fixed term for 2 years with the possibility of the post being extended further. We're looking for someone who is a true people person-someone who can communicate effectively, stay calm under pressure, and show professionalism. Proving sufficient suitable accommodation will often be a challenge and you will assist the Accommodation Manager to overcome such challenges! In this role, accuracy is key. You'll work with a wide range of stakeholders, so strong interpersonal skills and the ability to build positive relationships are essential. You'll be responsible for <ul> <li>Administration of temporary and resettlement accommodation and provision of nightly paid accommodation.</li> <li>Arrange nightly paid accommodation as required.</li> <li>Liaise with the occupants and relevant organisations for those accommodated.</li></ul>This position is the foundation of our service-without it, we couldn't succeed. You'll be part of a close-knit team that values collaboration and support. Every day is different, and you'll have exposure to various aspects of housing, with opportunities to learn and develop. You'll have the opportunity to work flexibly, spending time in the office to collaborate with colleagues and build networks, while also having the option to work hybrid. You will be required to attend the council's offices when needed and travel to appointments within South Holland. The ability to travel across the district for visits and meetings is essential. BENEFITS: We offer excellent terms and conditions of employment including: <ul> <li>Local Government Pension Scheme, 23.8% employer contribution</li> <li>Generous annual leave scheme +option to buy more</li> <li>Employee Assistance Programme</li> <li>Employee Benefits Platform including retail, holiday, and leisure discounts</li> <li>Cycle to work scheme*</li> <li>Flu Jabs</li> <li>Free Eye Test voucher</li> <li>Flexible Working Policy</li> <li>Agile Working Policy*</li> <li>Car mileage reimbursement*</li> <li>Excellent career progression and training opportunities</li> <li>Long Service Recognition*</li></ul>*Certain restrictions may apply ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South &amp; East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work. If you are interested in having a confidential conversation about the role, please contact Christopher Walters on <a href="mailto:christopher.walters@boston.gov.uk" target="_blank">christopher.walters@boston.gov.uk</a> The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Accommodation Assistant

CLC is one of the UK's leading property maintenance and refurbishment groups with a turnover of c.£250m, around 1,000 employees and a national presence serving sectors such as social housing, defence, hotel and leisure, healthcare, education, and more. The Role We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our Walsall team on a 3-month Fixed Term Contract. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities <ul> <li>Act as the primary point of contact for residents throughout the works programme.</li> <li>Arrange and attend resident consultation meetings, home visits, and pre-start appointments.</li> <li>Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.</li> <li>Handle concerns, complaints and queries professionally, ensuring resident satisfaction.</li> <li>Maintain accurate records of resident interactions, feedback and agreed actions.</li> <li>Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.</li> <li>Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.</li> <li>Ensure all communication and documentation aligns with health &amp; safety, legal and client requirements.</li></ul>About You <ul> <li>Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.</li> <li>Strong empathy and the ability to support vulnerable individuals with professionalism and care.</li> <li>Awareness of challenges faced by residents with dementia or other cognitive impairments.</li> <li>Excellent written and verbal communication skills with a calm, approachable manner.</li> <li>Highly organised, proactive and solution-focused.</li> <li>Confident working collaboratively with site teams and clients.</li> <li>Full UK driving licence (essential).</li></ul>What We Offer <ul> <li>Competitive salary</li> <li>25 days' annual leave + bank holidays</li> <li>Car allowance</li> <li>Up to £2,000 colleague referral fee</li> <li>Long-service awards</li> <li>Perkbox - access to free coffees, cinema tickets, discounts and well-being offers</li> <li>1 paid volunteer day each year</li> <li>Ongoing training, support and opportunities for progression, we promote from within</li></ul>

The role Do you have experience providing a customer focused, high-quality service within a DLO/Asset Management/Property function? If yes, then this may be the perfect role for you! We have a great opportunity that has arisen within our Direct Services department for a Resident Liaison Officer. Reporting into the Resident Liaison Manager, you will be the main point of contact for residents in the delivery of maintenance works and projects, liaising with residents in the shaping of services and identifying requirements, and dealing with complaints and analysing customer satisfaction and feedback. Using CRM/CD, you'll accurately record and acknowledge all customer contacts, complaint details, actions and learning points. Your main base will be Newnham Court, Maidstone, with the option for working in a hybrid way as agreed with your manager. Please note, this role is being offered on a Fixed Term Contract / Secondment until 31st July 2026. What you'll have <ul> <li>Previous experience of working in a DLO/Asset Management/Property function.</li> <li>Excellent communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li> <li>The ability to work with minimal supervision and confident using own initiative.</li></ul>In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing date: 21st December 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Based in the heart of Stratford-upon-Avon, Warwickshire, our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Stratford upon Avon, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Stratford-upon-Avon area with access to our Greenhill Street Office. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Based in the heart of Leamington Spa, Warwickshire, our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Stratford upon Avon, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Leamington Spa area with access to our Head Office at Garden Court, Coventry. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Scheme Manager Location: High Wycombe Salary: £33,054 per annum Hours: Full time - 37.5 hours per week Make a Real Difference Every Day Are you passionate about empowering people with learning disabilities to live independently? At Grove Gardens, you'll lead a dedicated team in a vibrant, inclusive supported living service that's home to 14 adults. Together, we create a safe, welcoming environment where individuals thrive through community engagement, personal development, and meaningful support. About Grove Gardens Grove Gardens is a warm and inclusive supported living scheme comprising six one-bedroom flats and eight studio apartments. The people we support enjoy access to day services and community-based activities that promote independence, wellbeing, and connection. What You'll Be Doing As Scheme Manager, you'll play a key role in shaping the lives of the people we support and leading a committed team. Your responsibilities will include: <ul><li>Leading and motivating Support Workers and Waking Night Workers to deliver high-quality, person-centred care.</li><li>Collaborating with social workers and external agencies to support individual outcomes.</li><li>Managing staff rotas, annual leave, and sickness cover to ensure consistent service delivery.</li><li>Overseeing recruitment, onboarding, and induction of new team members.</li><li>Providing occasional weekend cover as part of the management rota.</li></ul>What We're Looking For We're seeking someone who is: <ul><li>A confident and compassionate leader with experience in social care or supported living.</li><li>Skilled in team management and operational coordination.</li><li>Proficient in IT and comfortable using digital systems.</li><li>A holder of a full UK driving licence with access to a vehicle.</li><li>Committed to empowering people with learning disabilities to live fulfilling lives.</li></ul>Why Join Us? We value our team and offer a generous benefits package, including: <ul><li>33 days' annual leave (including bank holidays), rising to 35 with service.</li><li>£33,054 salary for a 37.5 hour week.</li><li>Annual performance bonus and monthly attendance bonus.</li><li>Annual salary and cost of living review.</li><li>Workplace pension scheme and life assurance (3x annual salary).</li><li>Ongoing professional development and support.</li><li>Commitment to staff wellbeing through the Five Ways to Wellbeing.</li></ul>Apply Today If you share our values and want to make a meaningful impact, we'd love to hear from you. We shortlist and interview on a rolling basis, so early applications are encouraged. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will require a satisfactory DBS disclosure and relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Job Description Capital Programme Resident Liaison Officer Salary: £33,531 - £38,052 per annum Grade: D Contract Type: Permanent Working Hours: Full Time, Monday - Friday - 37 Hours per Week Do you enjoy working out on site? Do you have the skills to effectively liaise with residents? This is not the average desk job......An excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time, contract position of Resident Liaison Officer. Our customers are at the heart of everything we do and as our Resident Liaison Officer, you'll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification. You'll work closely with colleagues and contractors to ensure seamless and prompt delivery of building work. In addition, you'll set up and attend public meetings with residents, contractors and other colleagues to present investment proposals and maximise resident engagement. You'll also act on behalf of residents, to ensure concerns, complaints and enquiries raised are effectively investigated and addressed, with outcomes communicated to those all involved. To be considered for this role, you'll have experience of working in a front-line customer focused and high volume area with a good understanding of housing management issues and building /refurbishment projects. Key Responsibilities include: The RLO will act as the primary point of contact for residents affected by damp, mould, and condensation issues, ensuring effective communication, resident support, and efficient case progression. By strengthening resident engagement, the role will improve trust, reduce complaints, and support compliance with Awaab's Law and the Housing Ombudsman's Damp and Mould Spotlight Report recommendations. This role will be the frontline contact and customer care role for Thurrock's revised damp and mould processes in line with Awaab's law. The RLO will serve as a single point of contact for residents during their reports of Damp &amp; Mould and will: <ul> <li>Coordinate appointments, inspections, and works access.</li> <li>Communicate clearly about what works are planned and timescales.</li> <li>Provide proactive support to vulnerable residents, including referrals to welfare or tenancy management teams.</li> <li>Record and track resident feedback to improve service delivery.</li> <li>Ensure the service meets statutory timescales under Awaab's Law (10 days for response, 7 days for remediation start).</li> <li>Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholders </li> <li>Act as resident liaison officer for all aspects related to legal repair</li> </ul>Key experience and skills required: <ul> <li>Able to use initiative and work pro-actively. </li> <li>A good sense of judgement, for example, in determining priorities and which issues should be brought to the attention of senior management. </li> <li>Able to develop and maintain effective working relationships. </li> <li>Organised; to work to deadlines. </li> <li>Advanced written and oral communication skills and proficiency in ICT. </li> <li>To behave in accordance with our values. </li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required. </li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough. </li> </ul>DBS: Basic DBS is required for this post. Closing Date: Closing Date (Redeployment Only) 4th December 2025 Closing Date: Internal and External: 4th January 2026 Interview Date: TBC If you would like an informal chat about the position, please feel free to email Joanna Bale on <a href="mailto:jbale@thurrock.gov.uk" target="_blank">jbale@thurrock.gov.uk</a> Our vision - An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document) About us Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. Staff benefits We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome. Further information can be found here Employment benefits | Working for the council | Thurrock Council Equality, Diversity &amp; Inclusion Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: Thurrock Council Salary range <ul><li>£33,531 - £38,052 per year</li></ul>

Neighbourhood Housing Officer Ref: RNR002956 Salary: £36,363 p.a. plus benefits 37 hours per week Fixed term contract until August 2026 Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Are you the type of person that likes working with people, problem solving and delivering great customer service? A Neighbourhood Housing Officer role in Tenancy Services with Swindon Borough Council could be a good fit for you! Your next role On a day-to-day basis, you will undertake all Estate and Tenancy Management functions (approximately 850 properties) and take responsibility for ensuring that maximum rental income is collected; striking a balance between prevention, early intervention and recovery action of debts owed. You will also be responsible for dealing with low level nuisance and anti-social behaviour; signing up new tenancies; and tenancy management; providing welfare advice; and work closely with external agencies as well as our tenants. This is a demanding role in challenging times for our customers, therefore resilience, flexibility and the ability to work under a degree of pressure is key. At times, you will be required to work evenings and/or Saturday mornings. You must have the ability to travel throughout the Borough. This role is subject to a DBS disclosure. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act - for the effective performance of a customer-facing role). Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan. Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply. For further information about the role, please contact Beth Wride, Neighbourhood Housing Manager on 07929 726301. As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion. If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a> Closing date: 11 January 2026 Interview date: 20 January 2026

Neighbourhood Housing Officer

Housing Administrator Location: Durham Salary: £24,243 - £26,6667 Contract type / hours: Permanent, Full Time Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About The Role We have an exciting opportunity to join our Housing service in the North East. You will be required to provide administrative support and oversee the running of reception to provide a team of housing staff with first class administrative support. The post involves administrative duties, alongside data entry and information management, and the ideal candidate would be someone with a meticulous approach to ensuring information accuracy, and a passion for ensuring data integrity using data verification processes to correct any errors and inconsistencies. The role includes scope to train and develop the right candidate in the data elements of the role, including the opportunity to gain recognised qualifications. For Full Job Description Please Click Here What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy: <ul><li>Discounts from various schemes</li><li>Training and personal development</li><li>A chance to make a real difference in people's lives</li><li>Free induction and role-specific training</li><li>Support from experienced staff and regular supervision</li><li>Opportunities to meet new people and develop your confidence</li><li>Reimbursement for travel and agreed expenses</li><li>Valuable experience that can support your personal or career development</li></ul>Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email our recruitment team: <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a> How to apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via company website' to view the full job description and submit your application.

Housing Administrator

About Tilt We're building the next century of shopping, making it feel human, communal, and alive again. E-commerce has spent decades optimising for clicks, stripping away the trust, joy, and connection that once made shopping meaningful. We've recently raised an $18M Series A from world-class investors to build the next era of commerce. Now, we're hiring elite builders to make it happen. Your Mission As a Community &amp; Influencer Manager, you'll become the voice, face, and connective tissue between Tilt and its users. You'll host live shows, educate customers on how to get the most out of Tilt, revive old users, and experiment with influencers to reach new audiences. This is not a traditional "community manager" role. This is a revenue-driving, growth-focused, user-understanding machine - part live host, part customer psychologist, part influencer strategist. What You'll Do 0-3 Months Live Engagement <ul><li>Host Instagram + Tilt Lives to drive installs and purchases.</li><li>Build an engaging on-camera presence users return to.</li></ul>User Education <ul><li>Run onboarding and educational live shows.</li><li>Create simple "Tilt for beginners" content.</li><li>Spotlight key sellers and drops with category teams.</li></ul>Influencer Testing <ul><li>Source micro-creators and run small tests (lives, duets, reviews).</li><li>Score creators on cost, conversion, and retention impact.</li><li>Track results and iterate quickly.</li></ul>3+ Months Live Program Scaling <ul><li>Build a recurring calendar of live events that drive retention + revenue.</li><li>Launch new formats, challenges, and community moments.</li></ul>Influencer Engine <ul><li>Build the influencer function: onboarding, measurement, templates, playbooks.</li><li>Scale a pipeline of high-performing creators.</li></ul>User Education System <ul><li>Create a structured education funnel across lives, DMs, email, and IG.</li><li>Improve pre-purchase onboarding flows.</li></ul>Community Insights <ul><li>Own insight on why users stay, leave, or buy.</li><li>Feed learnings into product, supply, and marketing.</li></ul>Who You Are <ul><li>Charismatic on camera - you're confident speaking to hundreds of viewers live.</li><li>Experience with community building, live hosting, influencer management, or creator economy roles.</li><li>Strong understanding of social platforms (Instagram, TikTok, TikTok Live).</li><li>Ability to identify strong creators, run tests, and measure creator performance.</li><li>Excellent communicator: you can call customers, ask hard questions, and gain real insights.</li><li>Analytical mindset - you think in terms of funnels, drop-offs, retention, and activation.</li><li>Interest in fashion, streetwear, vintage, or online shopping culture.</li><li>A no-ego, problem-solving attitude - you want to build, test, fail fast, and grow.</li></ul>Location London-based hybrid role with a minimum of 3 days/week from our King's Cross office Why Tilt <ul><li>You'll be joining a mission-driven team backed by world-class investors (TechCrunch)</li><li>You'll own meaningful systems from day one, with real scope and autonomy</li><li>You'll work alongside curious, kind, and wickedly smart teammates</li><li>You'll help redefine how millions of people shop online</li></ul>Curious what it's like to work at Tilt? Start here. Or just download the app on theUK App Store orUK Google Play and see for yourself. Perks &amp; Benefits + <ul><li>29 days off, plus UK bank holidays</li><li>Your birthday off, no questions asked</li><li>Share options to become a true stakeholder in our success.</li><li>3% pension contribution from Month 2 (auto-enrolment)</li><li>MacBook and tech budget to get you set up your way</li><li>Gym membership</li><li>Free Deliveroo if you're working late</li></ul>We welcome applicants from all backgrounds and experiences, and we're committed to fostering an inclusive, diverse workplace. If you don't meet every single requirement in the job description, please don't be put off from applying. We value potential and a willingness to learn over ticking every box, your unique perspective could be exactly what we're looking for. Let us know if you need any adjustments during the application process, we're happy to help.

Community Manager

Do you have a passion for good customer service? The Housing Needs Service is looking for a professional and enthusiastic person to join our innovative Housing Needs Service. We are looking for an ambitious and motivated person to join a busy team who deliver basic front line housing advice to customers and provide office support to the Homelessness Prevention Team. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. Occasional home working may be permitted however this front line role is based at the civic centre in central Reading due to the needs of the Service About the role You'll be the first point of contact for customers experiencing housing difficulties, offering advice and signposting to appropriate services. You'll also provide essential support to the Homelessness Prevention team. Key responsibilities include:<ul> <li>Delivering excellent customer service in a busy, pressurised environment.</li> <li>Assisting with diary management, home visit bookings, and emergency accommodation placements.</li> <li>Updating and monitoring personalised housing plans.</li> <li>Providing administrative support, including case logging, scanning documents, and processing invoices.</li> <li>Responding to email and telephone enquiries, ensuring accurate case notes and updates.</li> <li>Using IT systems to maintain accurate records and data.</li> </ul>About you You'll be someone who thrives in a customer-facing role and can remain calm under pressure. You'll have strong organisational skills and a commitment to preventing homelessness. We're looking for:<ul> <li>Experience working in a customer-driven service and busy office environment.</li> <li>Excellent communication skills - face-to-face, written, and over the phone.</li> <li>Ability to work independently and as part of a team, prioritising tasks effectively.</li> <li>Strong IT skills and attention to detail when updating records.</li> <li>A proactive approach to problem-solving and building relationships with internal and external partners.</li> </ul>You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:<ul> <li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years' service and 33 days after 10 years' service, with the option to buy additional leave</li> <li>A wide range of flexible working opportunities</li> <li>Modern working environment at the Civic Offices in the heart of Reading</li> <li>Local Government Pension Scheme (LGPS)</li> <li>Life Assurance - three times your annual salary (for members of the LGPS)</li> <li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li> <li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li> <li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li> </ul>To arrange a confidential discussion on this position please contact <a href="mailto:katy.long@reading.gov.uk" target="_blank">katy.long@reading.gov.uk</a> Closing Date: Friday 26th December 2025 Interview Date: To be confirmed in January 2026 Interview Process: Depending on number of applicants there may be an initial phone call or group session prior to individual interviews.

Housing Needs Customer Access Officer

Job Introduction We are recruiting an experienced Community Manager to join our fantastic Rapport team, based in London. Our client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding "hotel-style" service all key stakeholders. You will be part of EMEA wide team of 24 and growing! The team works very collaboratively even though we are widespread and are looking forward to having you join our team. You will play a crucial role in managing the onsite community, keeping the employees happy and engaged, and dealing with any issues that should arise. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM - 5:30 PM) Start date: 18th January 2026 What will you get? <ul><li>Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in-house coffee, breakfast and lunch are included!</li><li>Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.</li><li>Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.</li><li>Thrive Personally &amp; Professionally: Unlock endless learning and development opportunities to elevate your career!</li><li>Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.</li><li>Give Back to Community: Take one paid day off annually to support a cause you're passionate about!</li></ul>Main responsibilities <ul><li>Driving local engagement and increasing staff satisfaction through on-site initiatives.</li><li>Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors.</li><li>Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.</li><li>Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time.</li><li>Providing a "one stop shop" for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload.</li><li>Ensuring the correct H&amp;S procedures are followed and documented. This is to include but not limited to H&amp;S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.</li><li>Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.</li></ul>The ideal candidate will <ul><li>Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together</li><li>Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).</li><li>Display excellent personal presentation and interpersonal skills.</li><li>Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.</li><li>Be creative. Ability to think outside the box and present innovative ideas and solutions.</li><li>Demonstrate confidence when dealing with complaints/issues.</li><li>Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.</li><li>Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).</li></ul>About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&amp;I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at <a href="http://www.rapportservice.com" target="_blank">www.rapportservice.com</a>. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Job Title: Residential Practitioner - Children's Home Where you will be based: Pontefract, WK11 The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Small Established</li><li>Type: Private</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: 48 hour per week made up of 16hours x 2 of Working Hours and 8 x 2 of Sleep hours</li><li>Sleeps: 2 per week </li><li>Salary: £26,000</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Residential Practitioner

Salary Range: £28,000 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Walton-on-Thames and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: <ul> <li>Tenancy management including transfers, deaths, successions, assignments &amp; mutual exchanges</li> <li>Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling</li> <li>Delivering estate improvements including cycle storage, lighting, parking</li> <li>Reducing risk of fire in communal areas</li> <li>Resident engagement</li> <li>Supporting vulnerable residents</li> <li>Delivering excellent customer care</li> </ul>The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11^th December 2025 Interviews: 18^th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here. Salary range <ul><li>£44,937 - £47,925 per year</li></ul>

Senior Neighbourhood Housing Officer

The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team delivering planned retrofit works across North West Leicestershire. This is a key role ensuring excellent communication and support for residents throughout energy efficiency improvement projects. You will act as the main point of contact for residents, ensuring they are fully informed and comfortable with the works taking place in their homes. The projects include External Wall Insulation (EWI), Solar PV installations, and Air Source Heat Pumps, so experience in similar schemes is ideal Key Responsibilities <ul> <li>Serve as the primary liaison between residents and the project team.</li> <li>Provide clear, timely communication about planned works, schedules, and any potential disruptions.</li> <li>Conduct pre-works visits and consultations to explain processes and address concerns.</li> <li>Manage resident queries and resolve issues promptly and professionally.</li> <li>Maintain accurate records of communications and appointments.</li> <li>Support vulnerable residents to ensure their needs are met during works.</li> <li>Work closely with site teams to coordinate access and minimise inconvenience.</li></ul>Requirements <ul> <li>Proven experience as an RLO in planned works, ideally within retrofit or energy efficiency projects.</li> <li>Strong knowledge of measures such as EWI, Solar PV, and Air Source Heat Pumps.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Full UK driving licence and willingness to travel across LE67 and wider North West Leicestershire.</li></ul>What We Offer <ul> <li>Competitive salary and benefits package.</li> <li>Opportunity to work on innovative sustainability projects improving energy efficiency.</li> <li>Supportive team environment with ongoing training and development.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Full Time / 37 Hours Per Week / Permanent Are you an enthusiastic and resilient individual keen on providing an effective service to young people in the care of the Local Authority? Join us as a Residential Practitioner in one of our children's homes teams which play a key role in improving the lives of children and young people in Leicester. As a result of the planned expansion of our residential service, we are advertising for new posts as well as recruiting to current vacancies. We are currently recruiting for full time permanent Residential Practitioners who will provide care, guidance, and support to the young people in care who will have a range of social emotional and mental health needs, disabilities and complex physical health care needs, and in appropriate cases, to work with their families or carers. (Please note that you must have the resilience to support young people who may demonstrate behaviours that may be challenging, including verbal and physical aggression). We use Signs of Safety &amp; Success, the Secure Base Model and Lundy Model of Participation as frameworks of intervention to support sound social care practices and our work is underpinned by the principles of trauma informed practice. As an authority we are committed to addressing racial and other forms of injustice both for the children and families we work with and across the workforce. We are committed to supporting your continual professional development and have a comprehensive training and development programme whatever the stage of your career. Working as a shift leader and key worker you will work in a team of 20 to 30 staff offering care, guidance and support to children and young people who are in the care of the Local Authority. You will be based in one of our children's homes, but you must be prepared to work in a range of locations within the community and across the service. In addition, you must be able to work to a shift rota (earlies, lates and weekends), 365 days per year, recognising that rotas may need to be altered to reflect the needs of the service, including undertaking sleeping in duties. What you'll be doing Day to day activities will include working with our looked after children and young people who may have low self-esteem or challenging behaviours. Considering the young people's cultural, racial, linguistic background, sexual orientation, religious persuasion, gender, disability, age and understanding. You will support their views and wishes, as well as those of their families and other people of importance to them. Working under the direction of the Team Manager and Assistant Managers, you will contribute to the day-to-day work of the home, by providing a safe and stimulating environment that offers care and structure that encourages appropriate social boundaries and is conducive to the total care of young people in which their emotional, social, spiritual, educational, leisure, health (including administering medication &amp; personal care) and physical needs are met. You will use your experience of recording observations, writing letters and reports on a variety of subjects being organised to suit a varied workload. Putting into practice your knowledge of legislation, e.g. Children Act 1989, Care Standards Act 2000, Children's Homes Regulations and Quality Standards 2015, safeguarding policies &amp; procedure as well as your knowledge of child development to ensure best practice and outcomes for all those who use our service. What you'll need As the ideal candidate you'll be expected to demonstrate previous experience in a residential setting with users with low self-esteem and/or challenging behaviours. An understanding of child development and providing practical care of young people is essential in this role. To succeed in this role, you must be flexible to ensure that the provision a of high-quality service that takes into account the diverse needs of young people &amp; staff. The role requires to use LCC IT systems therefore you must possess basic IT skills to include knowledge of using a variety of software packages including work processing, spread sheets and databases. You must possess a Level 3 Diploma for Residential Childcare, Level 3 Diploma for Children and Young People's Workforce (Social Care Pathway) or equivalent qualification or Social Work qualification (DIPSW, CQSW, CSS or equivalent). Under the Equality Act 2010, you must be aged 21 and over and upon being offered a post, we undertake an enhanced DBS check, qualifications and reference checks. Please note that Leicester City Council is unable to offer candidates visa sponsorship for this post. So, if you are seeking this, we will not be able to progress your application. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Simon Groschl 0116 454 6333

C&amp;SH Scheme Manager - Seabrook Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Seabrook Court is a supported living service for adults with learning disabilities, offering 20 individual flats with a lounge, kitchen, bathroom, and bedroom for comfortable and private living. We provide 24-hour care, working various shifts to ensure continuous support. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Collaboration:Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Support Workers and Waking Night Workers.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support. A full UK driving licence and access to a vehicle is required. Who we are looking for We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting the people we support first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>If you share our values, we would love you to work for us. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Employee assistance helpline</li></ul>If you share our values, we would love you to work for us. We are an Equal Opportunities &amp; Disability Confident Employer

Position description Job title Accommodation Manager Contract type Full-time About us Kronospan are seeking an organised, proactive, and hands-on Accommodation Manager to oversee the day-to-day running of our 23-room training centre. This is a varied role ideal for someone who enjoys creating a welcoming, well-maintained environment for residents and contractors and visitors. Main duties and responsibilities • Oversee all housekeeping operations, ensuring rooms and communal areas are kept clean, tidy, and to a high standard. • Supervision of 1 direct report. • Manage the centre's booking system, including room allocations, check ins, checkouts, and responding to enquiries. • Order and maintain stock levels for housekeeping supplies, toiletries, and food for residents. • Ensure all food handling, storage, and preparation activities comply with current food safety standards. • Maintain awareness of commercial property safety requirements and ensure compliance across the facility. • Coordinate with the Maesgwyn estates team on any exceptional requests. • Monitor occupancy levels and support the smooth running of residential training programmes. • Maintain accurate records and support basic administrative tasks linked to accommodation and hospitality. Including compliance audits and checks for food and safety standards. Requirements • Previous experience in accommodation management, housekeeping supervision, or hospitality is desirable. • Strong organisational and time-management skills. • Confident using digital booking systems and basic IT tools, including online ordering and Microsoft Excel / Outlook. • Knowledge of food safety procedures and an understanding of commercial property safety standards. • A practical, customer-focused approach with strong communication skills. • Ability to work independently as well as part of a wider team. • Full UK Driving License What we offer • Competitive Salary • Working hours are Monday to Friday 0800 - 1700, with 1 hours' lunch. • Training and support to help you succeed in the role.

Job Description Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: <ul><li>Tenancy management including transfers, deaths, successions, assignments &amp; mutual exchanges</li><li>Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling</li><li>Delivering estate improvements including cycle storage, lighting, parking</li><li>Reducing risk of fire in communal areas</li><li>Resident engagement</li><li>Supporting vulnerable residents</li><li>Delivering excellent customer care</li></ul>The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at <a href="mailto:Atran@lambeth.gov.uk" target="_blank">Atran@lambeth.gov.uk</a> Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11th December 2025 Interviews: 18th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

ROLE OF THE JOB You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customer to deliver a range of tenancy management services including; changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places. You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss. You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours. REQUIREMENTS OF THE JOB <ul><li>NVQ level 3 or equivalent </li><li>Social Housing or Customer focused based experience</li><li>You will be a highly motivated, customer focused individual who thrives on making a positive difference to others, the successful candidate will work well with others and be able to form strong partnerships. </li><li>Valid UK driving license and have use of a vehicle</li></ul>Why choose us? We have some outstanding benefits and perks to offer you, including: <ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)</li><li>To see all our excellent benefits and perks, please click here. </li></ul>Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities. Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs Further information Please note that this is a full time position but applications on a part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here . We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email <a href="mailto:hrrecruitment@northumberland.gov.uk" target="_blank">hrrecruitment@northumberland.gov.uk</a> or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

104 Housing / Neighbourhood management Jobs