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About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;Join us as a Customer success advisor and play a key role in shaping the way our members and customers engage with CIH. You’ll be the first point of contact across phone, email and webchat, delivering a first‑class service and acting as a true ambassador for our brand. &nbsp;Every interaction is an opportunity to build relationships, promote the value of CIH membership, and guide customers towards the products, services and training that support their professional growth. With a focus on first‑time resolution, you’ll work confidently and proactively to achieve outstanding outcomes and high levels of satisfaction. &nbsp;In this dynamic role, you’ll influence member conversions, support commercial growth across all departments, and contribute to marketing campaigns through targeted follow‑up activity. You’ll also gather valuable customer insight, spotting trends and sharing feedback that helps shape future CIH products and services. &nbsp;If you’re passionate about helping people progress in their careers, thrive in a fast‑paced environment, and enjoy delivering exceptional customer experiences, we’d love to hear from you.How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at &nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Customer success advisor

Job Title:&nbsp;Customer success team leaderBand:&nbsp;5Salary:&nbsp;£34,608 - £36,555Location:&nbsp;Hybrid – Home / CIH officeHours: 35 hours per weekAbout us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you&nbsp;We’re looking for an inspiring Customer success team leader to guide and develop our customer success advisors, ensuring every CIH member and customer receives a first‑class experience. In this pivotal role, you’ll lead a high‑performing team that delivers proactive, responsive and insightful support across all communication channels. As a key part of our business development function, you’ll champion CIH membership, products and services, driving member conversions and contributing to commercial growth across the organisation. Your leadership will help shape a culture of excellence, continuous improvement and customer‑centric thinking. &nbsp;Working closely with the head of business development, you’ll define and monitor KPIs, oversee first‑time resolution service delivery, and support targeted outbound engagement aligned with marketing campaigns and commercial opportunities. You’ll also play an active role in handling customer enquiries, analysing feedback trends and collaborating with internal teams to create seamless customer journeys. With a strong focus on CRM best practice, data accuracy and compliance, you’ll help embed new processes and systems that elevate our service standards. If you’re a confident leader who thrives in a dynamic environment and is passionate about empowering teams to deliver outstanding customer experiences, we’d love to hear from you.How to applyFor an informal chat about this role, please contact Lisa Haddon, Head of Business Development at&nbsp;<a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a> &nbsp;CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Monday 26 January 2026Interviews due to take place:&nbsp;Monday 2 February and Wednesday 4 February February 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Customer success team leader

About usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe are looking for someone who combines strong relationship building skills with a consultative approach to sales to join our business development team as a partnership manager. You’ll be an effective communicator who can identify and create new opportunities while nurturing and maximising existing partnerships.This role is about understanding client needs deeply and offering solutions that genuinely add value, its never a hard sell approach. You’ll build networks and develop relationships that grow our income and strengthen our impact, all while delivering exceptional customer service.If you thrive in collaborative environments, think strategically, and enjoy turning insight into action, we’d love to hear from you.How to applyPlease note there is a pre-application presentation you will need to submit to <a href="mailto:hr@cih.org" target="_blank">hr@cih.org</a>, more information can be found in the attachment.&nbsp;If you would like to have an informal chat about this role, please contact Lisa Haddon, Head of Business Development – <a href="mailto:lisa.haddon@cih.org" target="_blank">lisa.haddon@cih.org</a>For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;19 January 2026 (noon)Interviews due to take place:&nbsp;29 and 30 January 2026Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Partnership manager

Housing Assistant 31 Stonebrook Way, Birmingham B29 5XA £13.34 per hour 37.5 hours per week 6 month temporary position Sanctuary Supported Living is delighted to be recruiting for a Housing Assistant across the Birmingham area. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Assistant will include: <ul><li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul><li>Assisting with tenancy and voids management and maintaining occupancy levels</li><li>Supporting and promoting compliance with safeguarding policies and procedures</li><li>Building and maintaining relationships with customers and internal and external key stakeholders</li><li>Managing the procurement and availability of supplies, furniture, and equipment</li><li>Recording and updating relevant data, maintaining effective filing systems</li><li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul><li>Previous experience delivering tenancy services</li><li>Experience working to deadlines and prioritising workload</li><li>Basic knowledge of Microsoft Office packages</li><li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li><li>NVQ2 or equivalent in relevant area</li><li>Ability to extract and interrogate data</li><li>Some experience in the use of housing management systems or similar is desirable</li></ul><ul><li>This role will involve driving on company business. Drivers must hold a full valid UK driving licence. </li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job reference: 226825 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Assistant

Full Time / 37 Hours Per Week / Permanent &amp; Fixed Term for 12 months Do you enjoy supporting people? Are you looking for a new exciting challenge in 2026 here no two days are the same? We are currently recruiting Temporary Accommodation Officers who will all play a key role in providing safe emergency temporary accommodation to a vulnerable and chaotic single homeless cohort within the framework or Leicester City Council's Homelessness Strategy. You'll form part of a 19- person team providing temporary accommodation to single homeless individuals and childless couples. There are full time positions working 37 hours per week from The Dawn Centre on both a permanent and fixed term basis (over 12 months). You'll work a 19-week rota which consists of 12-hour day shifts commencing at 8am and 12 hour waking night shifts which commence at 20.00pm on alternate weeks providing 24/7 365 days per year. We have several significant projects in the pipeline making this a very exciting time and opportunity to join the Dawn Centre. There is both permanent and fixed term full-time positions available. What you'll be doing As a Temporary Accommodation Officer, you'll be undertaking the interviewing, admission and induction of service users on arrival at the Dawn Centre. Another important part of the role is to oversee the maintenance, security and infrastructure of the Dawn Centre and undertake domestic duties when required. The well-being of our individuals is paramount and therefore you'll also conduct regular welfare checks. On occasion, you'll be required to deal with challenging incidents and resolve conflict, often in sensitive situations whilst maintaining order in accordance with Dawn Centre protocols. This is a critical face-to-face frontline role which will require a high level of resilience and communication skills with colleagues, individuals, and other agencies. In addition, you'll be responsible for maintaining up-to-date and accurate records using the Microsoft Office package and internal databases. What you'll need The successful candidate will have experience in working a residential or similar setting in a customer facing role with a high level of interpersonal and organisational skills. You'll have the drive to deliver success in a challenging fast paced emergency accommodation hostel. You'll be able to demonstrate resilience and confidence whilst dealing with our individuals in a tactful and empathetic manner. Due to the nature of this post it is subject to pre-employment checks which will include a DBS and references. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact: Mohamad Lorgat on 0116 4544298 or <a href="mailto:Mohamad.lorgat@leicester.gov.uk" target="_blank">Mohamad.lorgat@leicester.gov.uk</a> Interview/Assessments will take place on w/c 26th January 2026.

Temporary Accommodation Officer

The Vacancy WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area. This role will support the delivery of planned works programmes, including: <ul> <li>Kitchen and Bathroom Stream of Works</li> <li>Homes for Modern Living Stream</li></ul>As an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works. Key Responsibilities <ul> <li>Build strong relationships with residents, providing clear and timely information about planned works.</li> <li>Coordinate appointments and access arrangements for contractors.</li> <li>Handle queries and resolve issues promptly and professionally.</li> <li>Support vulnerable residents and ensure safeguarding protocols are followed.</li> <li>Maintain accurate records of communications and progress.</li> <li>Work closely with site teams to monitor works and ensure high standards of customer care.</li></ul>About You <ul> <li>Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Strong organisational skills and attention to detail.</li> <li>Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy Closing Date: Friday 9th January 2026 at 9am Interview Date: Wed 21 Jan and Thur 22 Jan 2026 (In Person) Do you want to be part of an organisation that strives to create sustainable homes &amp; communities? We have an opportunity for a Lettings Officer to join us to provide an elevated level of service to all housing applicants, providing regular updates and adapting to the customer's needs. The role Our Lettings service is an ever changing service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust. You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support throughout the lettings process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts. We have moved to a more digital way of working; skills will be required on all forms of technology to complete sign-up of existing stock and new build properties. You will also need to complete mutual exchanges, successions, change of tenancies, offer guidance, support and signposting to help create sustainable homes and communities. About you We are looking for a Lettings Officer with knowledge and experience of social housing and the letting of properties. You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs. Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach. You will have excellent IT skills include previous experience in the use of IT based systems and Microsoft Office. Knowledge of housing law and practice would be advantageous however this is not essential. A basic DBS check, a valid driving licence and an insured vehicle is required for this role. We believe in rewarding our team with more than just a salary. Here's what you can look forward to: <ul> <li>32 days annual leave plus bank holidays</li></ul><ul> <li>Holiday purchase &amp; buy-back schemes</li></ul><ul> <li>Team outings with an annual team budget</li></ul><ul> <li>Electric vehicle leasing through Octopus Energy</li></ul><ul> <li>Pension scheme with SHPS</li></ul><ul> <li>Life insurance for pension members</li></ul><ul> <li>Employee Assistance Programme</li></ul><ul> <li>Mental Health First Aiders</li></ul><ul> <li>Healthcare cashback plan via Healthshield</li></ul><ul> <li>Retail discounts</li></ul><ul> <li>Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)</li></ul><ul> <li>Reimbursement for professional subscription fees</li></ul><ul> <li>Corporate Sponsorship opportunities</li></ul><ul> <li>Reimbursement for HRT pre-paid certificates</li></ul><ul> <li>Reimbursement for annual flu jab</li></ul><ul> <li>Free parking and refreshments</li></ul><ul> <li>Monthly staff compliments raffle</li></ul><ul> <li>Wellbeing calendar of events throughout the year</li></ul>At bdht, we're not just building homes - we're building futures. If you're ready to be part of a team that listens, supports, and empowers, we'd love to hear from you. Apply now and help us build vibrant communities together - one home at a time. bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. The Company BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow. BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too. We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'. We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day. Our Values Listening Fair Honest Respect Integrity Transparent Inclusive Our Benefits

Lettings Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li></ul>

8 Housing / Neighbourhood management Jobs in Coventry, UK