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A bit about the role ... We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the North West and Yorkshire. We are hiring in Oldham/ Rochdale and Bradford area(s) A bit about us ... Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for... <ul><li>Liaising with residents about the works being undertaken on their property</li><li>Contacting neighbourhood housing associations and establishing working relations with them</li><li>Attending and chairing tenant forum meetings to advise tenants of works being carried out</li><li>Monitor customer complaints and resolve any potential issues</li><li>Monitor customer satisfaction</li></ul>Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we'd like from you... <ul><li>Must be an excellent communicator and a natural problem solver with excellent interpersonal skills</li><li>Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives</li><li>Must be able to work independently as well as being a team player</li><li>Excellent organisational skills and a strong work ethic</li><li>Good IT skills with competency at Microsoft Word and Excel</li><li>Must hold a full clean driving licence</li></ul>What we'll give you ... This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Resident Liaison Officer

Head of Care &amp; Housing Operations Location: Home Based with travel across regions Salary: Circa £80,000 per annum + Benefits Contract: Full-time, Permanent Abbeyfield Living Society is a charity which is proud to provide exceptional homes and services that enable older people to thrive in later life. We are now seeking an outstanding Head of Care &amp; Housing Operations to join our Senior Leadership Team and play a pivotal role in shaping the future of our housing and care services. About the Role Reporting to the Director of Customer Operations, you will lead high-performing housing and care operations across Abbeyfield. You will be responsible for delivering excellence in customer experience, quality, compliance, and financial performance. This is a key leadership position, driving operational excellence and innovation to strengthen our customer proposition and play a central role in delivering the business plan and future strategy in line with our mission and values. Key Responsibilities <ul><li>Lead multi-site housing and care operations, ensuring consistently high standards of service and customer satisfaction.</li><li>Deliver strong financial performance, maintaining budgetary control, maximising occupancy levels, and securing sustainable revenue streams.</li><li>Champion governance, quality, and regulatory compliance across all services.</li><li>Provide inspirational leadership to Regional Operations Managers, driving engagement, retention, and performance.</li><li>Strengthen Abbeyfield's reputation through effective stakeholder and community engagement.</li><li>Embed a culture of continuous improvement and innovation, aligned to Abbeyfield's growth strategy.</li></ul>About You We are looking for an ambitious, values-driven leader with: <ul><li>A proven track record of senior leadership in multi-site, regulated operations, in housing or care sector for older people.</li><li>Strong financial acumen with experience managing large operating budgets and achieving challenging targets.</li><li>Excellent people leadership skills, with the ability to coach, inspire, and manage geographically dispersed teams.</li><li>Deep understanding of quality and compliance frameworks within housing and care.</li><li>The ability to build strong relationships with regulators, commissioners, and local communities.</li><li>A willingness to take undertake a relevant Housing Management Qualification as this becomes a regulatory requirement.</li><li>A Management qualification (ILM Level 5/7 or equivalent)</li><li>Experience of working in a Not for Profit/Charity ideally in the Housing or Care sector</li></ul>Why Join Us? For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England. We're dedicated to exceptional care, and we know it starts with an exceptional team. Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter. How to Apply If you are passionate about delivering outstanding housing and care services and have the leadership skills to drive performance and innovation, we would love to hear from you. INDS

Head of Care & Housing Operations

Job Description We are looking for a live-in House Manager for our residential scheme at Sandal Hall Mews in Wakefield. This is a part-time, permanent role, working 4 hours per day, Monday to Friday. About the location To ensure we are delivering the right level of service to our residents, the successful candidate must be able to live on-site in the accommodation provided. The accommodation is a 2-bedroom flat, with carpets and blinds. Sandal Hall Mews, built in 1989, has 63 leasehold properties in the scheme, with a range of Flats &amp; Bungalows for residents over 55. You will deliver a high quality of service to residents, and daily duties include: <ul> <li>Daily welfare checks on our residents.</li> <li>Test warden call points and smoke alarms.</li> <li>Complete a monthly fire inspection of the communal building.</li> <li>Promptly report and log all maintenance issues/repairs.</li> <li>Be the first point of contact for residents' enquiries.</li> <li>Maintain accurate and up-to-date next-of-kin contact details.</li> <li>Complete all relevant Estates weekly paperwork.</li> <li>Attend monthly TBTs and any arranged training sessions.</li> <li>Walk the scheme to ensure the scheme grounds are maintained to a good standard.</li></ul>What we are looking for Finding the right person to undertake this role is our top priority, so we are looking for someone friendly, customer-focused, and a good communicator with the ability to resolve practical problems. You must be self-motivated and highly organised to maintain health &amp; safety and compliance records, with good administration skills and knowledge of Microsoft and other computer packages. A physical ability needed to carry out manual tasks to keep the scheme clean (such as ad hoc tasks like clearing of snow from pathways, litter picking, and refuse removal from communal areas) and the ability to complete minor repairs (e.g., fixing hinges on cupboard doors) is also essential. What we are offering <ul> <li>A competitive salary £14,768.57 (Full time equivalent £25,845) per annum/ £14.15 per hour</li> <li>Reduced rent</li> <li>20 hours per week, between Monday - Friday</li> <li>Work mobile</li> <li>Free basic DBS</li> <li>Company sick pay after a qualifying period and life insurance</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Simply Health cashback scheme</li> <li>Employee Assistance Programme, plus more!</li></ul>This position will require a basic DBS check, which will be paid for by The Guinness Partnership. To be considered for an interview, you must provide us with your personal statement outlining your skills, knowledge, and experience with evidence of how these meet the essential criteria in the role profile. INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

House Manager

At Axis CLC, we believe in growing talent, investing in people, and building stronger communities. We are proud to support critical UK infrastructure and are now looking for an experienced, compassionate and proactive Resident Liaison Officer to join our team and help us deliver projects that truly respect and support the communities we serve. The Role As a Resident Liaison Officer (RLO), you'll be the bridge between our site teams and residents, ensuring that communication is clear, respectful, and inclusive. You'll play a key role in supporting residents-especially those who are vulnerable or living with dementia-throughout the planned works programme. Responsibilities <ul> <li>Serve as the primary point of contact for residents during planned maintenance and refurbishment works</li> <li>Arrange and attend resident consultation meetings and pre-start visits</li> <li>Provide clear, empathetic updates on project progress, schedules, and access requirements</li> <li>Handle complaints and concerns with sensitivity and professionalism</li> <li>Maintain accurate records of resident interactions and feedback</li> <li>Support vulnerable residents, including those with dementia, ensuring their needs are understood and accommodated</li> <li>Collaborate with site managers, operatives, and client representatives to ensure smooth delivery and minimal disruption</li></ul>About You <ul> <li>Previous experience in a Resident Liaison or customer-facing role within social housing or construction.</li> <li>Demonstrated empathy and understanding when working with vulnerable individuals.</li> <li>Awareness of dementia-related challenges and experience supporting residents with cognitive impairments.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong organisational abilities and attention to detail.</li> <li>A proactive, solution-focused approach.</li> <li>Full UK driving licence (essential).</li></ul>What we offer <ul> <li>A chance to make a real impact in shaping careers.</li> <li>A supportive and inclusive workplace where innovation is encouraged.</li> <li>Opportunities to grow and develop in a forward-thinking business.</li> <li>Annual Holiday: 25 days + bank holidays</li> <li>Access to Perkbox, from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>At Axis CLC, we are proud to be an equal opportunities employer, committed to building a workforce that reflects the diversity of the communities we serve. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. Ready to lead the future of skills development? Apply now and help us shape tomorrow's talent today! Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Job title: Residential Practitioner Salary: C1 £28,598 - £31,022 (pro rata) plus weekend enhancements and sleep in allowance where appropriate Hours: Various Contract: Permanent Location: Leeds (city wide) Leeds City Council is seeking compassionate and dedicated Residential Practitioners to join our outstanding children's services. In this role, you'll have the opportunity to make a profound impact on the lives of vulnerable children and young people, guiding them towards adulthood and independence. Your support will be instrumental in helping them overcome significant challenges and achieve their full potential. There are a range of exciting opportunities available across the city: <ul> <li> We're recruiting part time (18.5hrs) and waking nights (17.5hrs) colleagues to support in homes for young people with complex needs. </li> <li> We're also recruiting for full time colleagues (37hrs) in our mainstream homes as we continually develop our residential estate. </li> </ul>Please indicate on your application which post/service you are interested in. Shifts vary to meet service needs, and all posts include alternative weekends. Posts can include sleep-ins. Additional payments apply for sleep-ins, waking night hours and weekend work. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence. This is your chance to join us and support our Child Friendly Leeds ambition. About you As a Residential Practitioner you will bring to the role: <ul> <li> a good standard of literacy and numeracy, with basic computer literacy </li> <li> Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees) </li> <li> recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal life </li> <li> excellent communication and listening skills, teamwork and emotional intelligence </li> <li> flexibility to work shifts including weekends, bank holidays and nights </li> </ul>About the role Based in one of our children's homes, you'll be part of a supportive team at that prioritises your well-being and personal development. Your responsibilities will include: <ul> <li> Creating a safe, caring living environment. </li> <li> Building positive, trusting relationships with children and young people. </li> <li> Nurturing each child's personal development, education and wider learning. </li> </ul>This role offers immense job satisfaction as you witness the positive changes you facilitate in the lives of disadvantaged children and young people daily. You'll also be making a positive impact to your community by working for a local authority. Enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable). What we offer We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary plus enhancements for nights and weekends </li> <li> generous annual leave entitlement plus bank holiday allowance </li> <li> a clear career pathway and continuing professional development opportunities, including support to study for relevant qualifications </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>We are proud to align our work with the council's values and ambitions , placing children and families at the heart of everything we do. We're looking for passionate individuals who are ready to embark on their childcare vocation. If you're ready to bring your empathy, passion, and emotional resilience to this vital role, we'd love to hear from you. How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying. Job description Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher-level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li> Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans </li> <li> Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs </li> <li> Work with professionals and communities of origin to sustain links and understand past problems </li> <li> Nurture children's ambitions for their future and their learning, both in and out of school </li> <li> Support children and young people's emotional, mental and physical health needs to build self-esteem </li> <li> Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe </li> <li> Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate </li> <li> Ensure that all records are accurate, up to date and GDPR compliant </li> <li> Manage complex and challenging behaviour in an assertive, restorative and sensitive manner </li> <li> Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes </li> <li> Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays </li> <li> Maintain a close working relationship with colleagues, external agencies, families and the wider public </li> <li> Be flexible and adaptable to change to assist other services as required, commensurate to grade </li> <li> Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes </li> <li> Work collaboratively with colleagues, knowing when to seek help and advice </li> <li> Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested </li> <li> Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person </li> <li> Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures </li> <li> The council has adopted a flexibility protocol, and this role will be expected to work within these parameters </li> <li> The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post </li> </ul>Qualifications <ul> <li> To work in this role, you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma, we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post. </li> <li> You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview. </li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li> Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate </li> <li> Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays </li> <li> Ability to build relationships and actively engage with individual and groups of children and young people </li> <li> Ability to build relationships and communicate effectively with a wide range of people </li> <li> Maintenance of accurate manual and digital records in accordance with GDPR </li> <li> Use of initiative to adapt to changing circumstances and develop solutions to issues </li> <li> Skills in managing conflict and aggression using de-escalation techniques </li> <li> Good standards of literacy and numeracy, demonstrated through qualifications or skills test </li> <li> Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection </li> <li> Understanding of the needs of looked after children and the importance of advocacy for children and young people </li> <li> Basic computer literacy and of the use of Microsoft packages </li> <li> Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity </li> <li> Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required </li> <li> Essential behavioural and other characteristics </li> <li> Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon. </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee's responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities. </li> <li> Be aware of and comply with Leeds City Council policies and procedures. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person. </li> </ul>The council has adopted a flexibility protocol, and the role will be expected to work within these parameters.

5 Housing / Neighbourhood management Jobs in Leeds, UK