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<h3>Role purpose</h3>The Chief Executive will provide visionary leadership and strategic direction to ensure Lincolnshire Housing Partnership delivers high-quality, customer-focused housing services that meet regulatory standards and community needs. The role is responsible for driving organisational performance, developing an inclusive and values-driven culture, managing risk and financial sustainability, and building strong relationships with stakeholders to create thriving communities and achieve long-term social impact.<h3>Responsible for</h3>Accountable to the Board for the successful delivery, within business plan, of the corporate vision, strategy, and objectives of LHP.<h3>Key relationships</h3>External: Customers; Regulator of Social Housing, Homes England and Housing Ombudsman; Local Authorities, regulatory providers in Lincolnshire, sector networks and comparative organisations; regional, national and trade media; professional advisors.Internal: Colleagues; LHP customers and their representatives; the Executive and Leadership teams; the Chair, the Board and its Committees.<h3>Chief Executive – Key Responsibilities</h3>Strategic Leadership, Corporate and Financial Management<ol><li>Ensure the right conditions for the future direction and success of LHP by setting LHP’s vision and the development, implementation, and review of LHP’s corporate strategy, policies, plans and budgets, ensuring alignment with legislation and regulatory requirements and effective consultation and communication.</li><li>Drive an inclusive corporate culture aligned with LHP’s values – which builds trust and empowerment, and ensures learning and accountability, so all statutory and regulatory compliance requirements are understood and fulfilled.</li><li>Build a cohesive leadership team and create the conditions for success and high performance, with collective responsibility to support and challenge to ensure capability and capacity to implement corporate strategy, policies, plans and budgets and achieve LHP’s purpose.</li><li>Effect transformational change which includes inclusive collaboration with colleagues and customers in building new ideas and draws upon innovation, business intelligence, research, and best practice, in advising on options and opportunities.</li><li>Ensure the Board and Committees are effectively supported and given the information necessary to perform their duties and their attention is drawn to matters they must consider and decide.</li><li>Establish and maintain financial, risk management and information systems and exercise control over LHP’s business, ensuring compliance with corporate regulations, statutory and legislative requirements to maintain and enhance LHP’s financial viability.</li><li>Promote and represent the interests of LHP and develop highly effective working relationships externally with the Regulator of Social Housing, Homes England, Local Authorities, Government Departments, the National Housing Federation, and other private and public sector organisations with which LHP may wish to establish links or partner with to share best practice.</li></ol>Leading people<ol start="8"><li>Role model LHP’s culture, values, and behaviours, embedding a leadership style that is motivational, authentic, and inspiring and encourages support, trust, empowerment and accountability and facilitates good working relationships between all colleagues, and between the Executive Leadership team and the Board and its Committees.</li><li>Oversee the development of culture and people frameworks to engage, inspire and motivate all colleagues, supporting them to continuously improve service delivery outcomes for customers, ensuring business effectiveness, efficiency, solutions, and sustainability.</li><li>Ensure good internal and external engagement to build strong relationships.</li></ol>Leading the organisation<ol start="11"><li>Ensure LHP is purpose led and customer focused, delivering services which meet customer needs and ensure meaningful customer involvement, inclusion, and engagement, listening to customers and using customer insight.</li><li>Provide strategic direction and management to deliver high quality housing management and customer service delivery to the highest standards of integrity and professionalism, in support of long-term financial viability.</li><li>Ensure day-to-day organisation and alignment of resources to achieve corporate strategic outcomes and budget, ensuring a cohesive approach that supports colleagues to achieve plans and objectives, meet local needs and regulatory and statutory compliance, within the strategic and policy framework set by Board and its Committees.</li><li>Ensure LHP’s assets and homes are managed and maintained effectively and efficiently.</li><li>Oversee the development of LHP’s new business development, regeneration and growth strategies and ensure programmes are in place to meet identified need and with appropriate consideration of risk.</li></ol>Other leadership responsibilities<ol><li>Highly visible presence within the organisation, LHP’s communities and the wider region.</li><li>Keep abreast of best practice, nationally and locally and through networking, create business and partnership opportunities, throughout the region and wider, if appropriate.</li><li>Ensure that consideration of equality, diversity and inclusion inform all that you do.</li><li>Create a safe and healthy working environment, in compliance with corporate health and safety policy.</li><li>Take proactive responsibility for own personal and professional development.</li><li>Be a role model, demonstrate highest personal standards of integrity and conduct at all times.</li><li>&nbsp;<ol></ol></li></ol>No executive role profile can cover every eventuality. The postholder is expected to work flexibly taking on other duties as required, as LHP continues to grow and develop.<h3>Chief Executive – Person Specification</h3>PART ONEExperience and knowledge<ul><li>Substantial and proven experience in the social housing sector at a senior level, with a deep understanding of regulatory expectations and the challenging operating environment.</li><li>Track record of strategically leading teams to deliver positive service improvement, having a laser focus on execution, delivery and outcomes.</li><li>Track record of establishing a visible local presence, understanding community challenges and customer needs.</li><li>Demonstrated success in leading complex, social-purpose organisations and delivering inspirational leadership.</li><li>Experience in building cohesive leadership teams and maintaining a positive, inclusive organisational culture.</li><li>Expertise in effecting transformational change, providing vision and strategic direction, while ensuring strong financial, risk, and compliance controls.</li><li>Experience working with non-executive boards, demonstrating transparency and collaboration to lead with one voice.</li></ul>PART TWOAttributes<ul><li>Commitment to Social Purpose – Passionate about creating conditions for organisational success and improving outcomes for our customers.</li><li>Community Presence – Visible and approachable within local communities, actively engaging with customers to understand their needs and challenges.</li><li>Personal Impact – Demonstrates integrity, empathy, and interpersonal skills; builds authentic, inclusive relationships with customers, colleagues, and stakeholders.</li><li>Values-Driven – Behaviours aligned with LHP’s values, fostering trust, respect, and accountability.</li></ul>Skills<ul><li>Inspirational and Visionary Leadership – Ability to motivate and empower teams, set and maintain a positive culture aligned with our values.</li><li>Authentic Team Builder – Skilled at creating a cohesive, high-performing leadership team and fostering collaboration.</li><li>Change Management – Expertise in driving transformational change, encouraging innovation, and creating inclusive conditions for success.</li><li>Stakeholder Engagement – Strong influencing and negotiation skills to build authentic, open, and trusting relationships externally.</li><li>Communication – Exceptional written, verbal, and presentation skills; able to tailor communication methods and present complex data clearly for decision-making.</li><li>Strategic Thinking – Ability to assess context, scan the environment, and collaboratively set strategic direction to achieve organisational purpose and outcomes.</li><li>Analytical Thinking – Skilled in interpreting and analysing complex financial, performance, and operational data.</li><li>Risk Management – Competent in identifying and managing risks, making sound judgments while maintaining a balanced approach to risk.</li><li><a href="https://micro.altairltd.co.uk/lhp/wp-content/uploads/sites/20/2025/12/Chief-Executive-Role-Description.pdf" target="_blank">Download the Role Description here</a></li></ul><h3>Additional Information</h3>LHP believes firmly that Equality, Diversity and Inclusion is fundamental to all aspects of our business and should be an integral and embedded part of everything we do. Colleagues are expected to comply with the equality and diversity policy and respect and value others in their work.LHP requires that health and safety is considered at the earliest opportunity and that all its colleagues adopt a systematic and effective approach to health and safety within their particular area of responsibility. LHP expects every colleague to comply with its agreed policies and procedures and to take all possible care of their own health and safety and that of others.

Lincolnshire Housing Partnership

Chief Executive

Operations Support Manager – Make a real difference in our Lincolnshire CommunitiesLocation: Grimsby, Boston &amp; wider Lincolnshire | Contract: Permanent | Salary: £61,810Do you have experience managing an operational team to achieve performance targets?At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.We have an exciting new opportunity as an Operational Support Manager (Repairs).You’ll lead a multi-disciplinary team responsible for planning, commercial support, materials management, systems and data, property inspections, and administrative functions.Why Join LHP?At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose:- As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day.You’ll be contributing directly to our vision of creating Places to be Proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.Aswell as a salary of £58,840, you'll receive a whole bunch of benefits, including:<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>Discounted shopping vouchers through Westfield Health Rewards</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>What is a typical week as an Operations Support Manager (Repairs)?As Operations Support Manager you will be responsible for leading all support functions in the delivery of our repairs service to ensure the function is delivered to our customers in line with our statutory requirements and vision and values. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as:<ol><li>Plan and allocate daily repair jobs to operatives and subcontractors, ensuring efficient routes and skill matching.</li><li>Check material stock levels and place orders with framework suppliers to avoid delays and maintain van stock compliance.</li><li>Review subcontractor performance reports, address any quality or timeliness issues, and approve invoices.</li><li>Schedule and monitor property surveys for complex repairs and voids, ensuring timely completion.</li><li>Analyse weekly KPIs such as first-time fix rates, job completion times, and cost per job to identify improvements.</li><li>Meet with the Director of Repairs to update on service performance, budget position, and operational risks.</li><li>Respond to customer complaints, investigate job history, and issue formal written responses within SLA.</li><li>Conduct 1:1 meeting with team members to review performance, set targets, and provide coaching.</li><li>Update systems and dashboards to ensure accurate job data, material usage, and compliance records.</li><li>Prepare and review commercial reports to monitor cost control and value-for-money initiatives.</li><li>Collaborate with other departments (Customer Services, Finance, Stores) to resolve issues and improve service delivery.</li></ol>What are we looking for?First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.It would be great if you had:<ul><li>At least two years’ experience of a similar role within the social housing or domestic construction sector</li><li>Comprehensive experience of successfully leading/supporting in-house repair teams’ infrastructure and partnerships with sub-contractors and suppliers.</li><li>Proven leadership qualities with experience managing teams and driving performance.</li><li>Track record of delivering a customer-centric support service or similar operational service..</li><li>Exceptional organisational skills with strong attention to detail.</li><li>Numerate and analytical, able to interpret data and make informed decisions.</li><li>Commercially aware, with a focus on achieving value for money.</li><li>Confident communicator at all levels, both internally and externally.</li><li>Flexible and adaptable, able to prioritise effectively in a fast-changing environment.</li><li>IT literate, with the ability to source, collate, and interpret management data.</li><li>Demonstrated ability to deliver measurable, timely, and effective results.</li><li>Skilled in questioning, listening, and learning to drive continuous improvement.</li></ul>For a full list of responsibilities please download the job descriptionWhat opportunities will I have to progress?You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of RepairsAs part of our new management structure, you’ll be supported by our new organisational development team who will tailor training, professional development, and the chance to broaden your skills across our repairs and asset functions.How to apply.If you are ready to help us create places to be proud of? Apply today.Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role. &nbsp;&nbsp;We’re looking to hold face to face interviews in Grimsby on 20th JanuaryAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.Operations Support Manager (Repairs) - Job Description Dec 25.pdf &nbsp;

Operations Support Manager

Mechanical &amp; Electrical Manager – Make a real difference in our Lincolnshire CommunitiesLocation: Lincolnshire | Contract: Permanent | Salary: 61,941Are you an experienced M&amp;E Manager looking for your next career move?At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.We have an exciting new opportunity as an M&amp;E Manager to lead our Lincolnshire based Operational teamsYou will lead our M&amp;E function, overseeing our gas and electrical engineers and providing direct line management support to four team leadersWhy Join LHP?At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose: - As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day.You’ll be contributing directly to our vision of creating places to be proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.Aswell as an excellent salary of £61,941, you'll receive a whole bunch of benefits, including:<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>Discounted shopping vouchers through Westfield Health Rewards</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>What is a typical week as a Mechanical &amp; Electrical Manager?As Mechanical &amp; Electrical Manager you will be responsible for leading and ensuring our M&amp;E function is delivered to our customers in line with our statutory requirements and vision and values. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows:<ul><li>Review previous week’s performance reports (KPIs, compliance checks, productivity)</li><li>Check resource allocation for electrical and gas engineers</li><li>Conduct site visits for quality checks (pre- and post-inspections on repairs/installations).</li><li>Ensure certification paperwork (NICEIC/Gas Safe) is up to date for completed jobs.</li><li>Meet with commercial team to review budget performance and any subcontractor issues.</li><li>Lead weekly team meeting: share updates on legislation, policy changes, and service targets.</li><li>Address any complaints received; draft responses and agree corrective actions.</li><li>Carry out 1:1 meetings with two Team Leaders (monthly or six-week cycle).</li><li>Walk through void properties with colleagues to ensure standards are met.</li><li>Finalise resource planning for next week (engineer schedules, subcontractor needs).</li><li>Respond to urgent escalations (including out-of-hours emergencies if on call).</li><li>Keep communication open with engineers and Team Leaders for any operational issues.</li></ul>For a full list of responsibilities please download the job descriptionWhat are we looking for?<ul><li>First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.</li><li>Most importantly, you’ll have the empathy to step into others’ shoes, understanding situations from their perspective to deliver solutions that make a real difference.</li><li>It would be great if you had:</li><li>Gas and/or Electrical primary trade qualification – NVQ / C&amp;G Level IlI</li><li>Relevant M&amp;E qualification highlighting significant experience.</li><li>Sector compliance expertise.</li><li>Significant experience of a similar role in a similar environment that demonstrates a clear ability to carry out this role.</li><li>Experience working in a fast-paced environment where planning, organising, prioritising, and multi-taking is required.</li><li>Full UK driving licence.</li></ul>It would be even better if you had:<ul><li>Bachelor’s Degree in a construction, maintenance or another suitable subject (or equivalent)</li><li>Membership of CIH, CIOB, RICS or another suitable professional institute.</li><li>IOSH accredited safety qualification</li></ul>What opportunities will I have to progress?You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow.A typical progression route for you will be to move to a Head of Repairs or Director of Repairs&nbsp;As part of our new management structure, you’ll have access to tailored training, professional development, and the chance to broaden your skills across our repairs and asset functions. We actively promote internal progression.How to apply..If you are ready to help us create places to be proud of? Apply today.Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role&nbsp;&nbsp;We’re looking to hold face to face interviews in&nbsp;Grimsby on 21st JanuaryAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.M&amp;E Manager - Job Description Dec 25.pdf &nbsp;

3 Housing / Neighbourhood management Jobs in Lincolnshire