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Job introduction Are you a team player who enjoys the challenge of working in a busy environment? If so, here is an exciting opportunity to join Brighton &amp; Hove City Council's Property &amp; Investment Team. We are a small Team who work closely with the council's surveyors, responsive repairs team, gas contractors and other teams, to deliver excellent customer service to our residents and elected members, ensuring the customer experience is both positive and effective as well as the job being interesting and varied. Interviews to be held week commencing 1st December 2025. For an informal discussion, please contact Tracy Lewis - Customer Services Manager on 01273 293157 About the role As a Partnership and Resident Liaison Officer, you will provide assistance to the Customer Services Manager in delivering excellent customer service by engaging with and obtaining the support and input of other stakeholders, in order that our service is developed to the optimum level. Collectively as part of the team, you will be responsible for the investigation and resolution of complaints and enquires from residents, elected members and colleagues. You will be responsible for developing and applying existing systems to monitor and carry out leaseholder consultation, and to assist in ensuring compliance in all regards with the service charges, consultation requirements and regulations. If you do not possess an understanding of leasehold management in general, specifically consultation requirements under sections 18-30 of the Landlord and Tenant Act 1985, training will be given. This role involves the use of Microsoft Office and in-house computer systems and requires you to be able to monitor and analyse data for your team to ensure adherence to statutory deadlines. You will have experience of working in a busy office environment with the ability to prioritise your workload around the demands of the service and strict deadlines. We want you to feel supported and valued so we offer fantastic benefits such as: <ul><li>generous annual leave entitlement</li><li>flexible working hours scheme</li><li>access to the Local Government Pension scheme </li><li>1-2-1 support from your Customer Services Manager</li><li>Learning &amp; Development opportunities</li><li>other staff benefits and discounts such as bus ticket and cycle loans: reduced cost gym membership with Freedom Leisure.</li></ul>Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview. As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process. Additional information Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. For more information about our values and the benefits of working at the council, visit Why work for us Company information Encouraging a diverse workforce Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk). Salary range <ul><li>£28,142 - £28,598 per year</li></ul>

Resident Liaison Officer

Job title: Neighbourhood Manager Location: Hybrid / Ealing Salary: £34,800.00 - £37,500.00 Working hours: 35 hours per week Mon-Fri / 9am-5pm Contract 12 months fixed term contract DBS Level: This role requires a Standard DBScheck. About A2Dominion We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership. Role overview Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'llbe the face of the company, directly shaping the lives of residents byproviding the support, care and attention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities. If you're passionate about making a difference, buildingstrong relationships, and driving high-quality service, this is youropportunity to help shape the future of our communities! Key responsibilities: * Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness. * Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns. * Work closely with internal departments and external partners to addressbuilding maintenance and safety. * Engage with residents through regular communication, ensuring their concernsare heard and acted upon. * Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met. * Gather feedback from residents to continually improve services and ensuresatisfaction. * Represent the company in external meetings, attend court proceedings, andsupport residents through various issues. About you: * You really care about making a difference and want to help people feel safeand supported in their homes. * You've got some experience in housing, or, you're keen tolearn about building safety, fire safety, and tenancy issues. * You understand how important it is to look out for peopleespecially those who might be vulnerable, and you want to be someone ourresidents can trust and turn to when they need help. * Experience dealing with tenancy matters, like noise orneighbour concerns, and you're either familiar with housing policies andregulations or open to learning as you go. You enjoy solving problems and canexplain things clearly, in a way that makes sense to everyone. * Confident using tools like Outlook, Word, and Excel, andyou pick up new systems quickly. You also pay attention to detail, especiallywhen it comes to keeping information accurate and up to date. * You're comfortable working in a fast-paced environment,where priorities can change quickly, and you're able to stay organised whilejuggling multiple tasks at once. This role is a chance to use your peopleskills and practical know how to make a real impact helping our customers feelvalued, supported, and proud of where they live. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity &amp; Inclusion We're proud to be a Disability Confident Employer and welcome applicationsfrom people of all backgrounds. Our recruitment process is inclusive andaccessible, and we guarantee an interview to disabled applicants who meet theminimum criteria. Reasonable adjustments are available throughout the process -just contact our Resourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness - <a href="mailto:Hollie.Furness@a2dominion.co.uk" target="_blank">Hollie.Furness@a2dominion.co.uk</a> Closing date for this role is 4 November 2025, we reserve theright to close this role upon appointment of a successful candidate.

Neighbourhood Manager

Title: Neighbourhood Housing Lead - East London - Multiple Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* (if policy requirements are met) Grade: 7 Reporting Office: London, Stratford Working Location: To be confirmed on appointment. Persona: Agile Worker: 20% - 40% of contractualhours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 3rd November 2025 - 23:00 Interview - Date to be confirmed. Please click here for the Role Profile - Neighbourhood Housing Lead.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply - if application was unsuccessful in the last 12 weeks* Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Join our East London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - East - Multiple - 7231

Title: Neighbourhood Housing Lead - North West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* Reporting Office: Acton Gardens Working/Patch Location: Ealing , Acton and Southall Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/workinglocation (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 11th October 2025 - 23:00 Interview Dates: 20th November 2025 via Ms Teams Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: <ul><li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li><li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in</li><li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li></ul>What you'll bring: <ul><li>You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li><li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li><li>You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li><li>You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li><li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li><li>Have demonstrable experience in a similar role.</li><li>Have a valid license and access to a car for work use.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - North West London - 7238

Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future. About the Role/team We're excited to introduce a newly created opportunity: due to our growth plans, we're expanding our team with an additional Neighbourhood Manager. This is not just a management role, it's a chance to shape and design how our services are delivered. You'll lead a proactive, visible, and responsive tenancy and neighbourhood management service within a defined area, ensuring our services are not only effective but truly resident-centric. You'll manage a team of Customer &amp; Neighbourhood Officers and supporting colleagues, and work collaboratively across internal teams and with external partners. You'll champion new ideas, embrace technology, and help us build a service that's future-ready and drives resident satisfaction. We're looking for someone who is: <ul> <li>Creative and innovative in designing service delivery models.</li> <li>Passionate about excellent customer experience.</li> <li>Skilled in using data and insight to drive improvements.</li> <li>A natural leader who can inspire a high-performing, continuously improving team culture.</li> </ul>Key Responsibilities: <ul> <li>Lead a flexible, responsive customer and neighbourhood service that delivers excellent day-to-day outcomes</li> <li>Champion continuous improvement using resident insight and data</li> <li>Ensure services align with our Customer Care Standards and organisational values</li> <li>Collaborate with internal teams and external partners to deliver joined-up, resident-focused services</li> <li>Build strong relationships with residents and community groups to co-create local improvement plans</li> <li>Develop and support a high-performing team culture with clear expectations and growth opportunities</li> <li>Use data and insight to drive service improvements and strategic decision-making</li> <li>Monitor KPIs and resident satisfaction measures to identify trends and opportunities</li> </ul>What We're Looking For Must haves: <ul> <li>Strong housing legislation knowledge with proven delivery in a regulated environment</li> <li>Experience of operational management in a fast-paced setting</li> <li>Demonstrated ability to create a high-performing, resident-focused team culture</li> <li>Innovative mindset with a proactive, problem-solving approach</li> <li>Ability to champion innovation and trial dynamic, demand-led approaches</li> <li>Confidence using data and insight to drive service improvements</li> <li>Experience motivating, coaching and mentoring others</li> <li>Deep understanding of tenancy and social housing management trends</li> <li>Collaborative working style with excellent stakeholder engagement and communication skills</li> <li>High emotional intelligence and resilience</li> <li>Analytical thinking and decision-making based on data</li> </ul>Nice to haves: <ul> <li>Strong IT and digital capabilities, with an interest in tech-driven service enhancements</li> <li>Experience working with formal and informal resident groups</li> <li>Working towards Level 4 Chartered Institute of Housing qualification</li> </ul>For added brilliance: <ul> <li>Passion for community engagement and empowering residents to shape their neighbourhoods</li> </ul>Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. <ul> <li>annual salary: £50,870 per annum per annum</li> <li>25 days holiday, increasing with service, plus Christmas closure and buy options</li> <li>Generous pension scheme - up to 9.5% employer contribution via salary sacrifice</li> <li>Family-friendly leave: Enhanced maternity, paternity, and adoption leave</li> <li>Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)</li> <li>Life cover and income protection</li> <li>Flexible working - hybrid options, modern offices, free parking &amp; EV charging</li> </ul>And that's just the beginning! We're also thrilled to provide: <ul> <li>30+ qualified Mental Health First Aiders available to support</li> <li>Car leasing via salary sacrifice (for permanent colleagues subject to conditions)</li> <li>Funded training, qualifications &amp; apprenticeships</li> <li>3 paid volunteering days in the local communities</li> <li>Peer-recognition rewards platform</li> <li>Paid professional subscription (one per year)</li> </ul>Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 11/11/2025 Department Customer Locations High Wycombe Remote status Hybrid Yearly salary £50,870 Employment type Full-time

Job summary Are you acompassionate and experienced nurse ready to lead with purpose and make a realdifference in peoples lives? Do you thrive in a community setting and have apassion for delivering outstanding palliative care to patients and familiesfacing life-limiting illness? This is more than amanagement role its a chance to innovate, influence, and grow in asupportive environment where your leadership will have a lasting impact. Main duties of the job We are looking for a visionary Community Nursing Manager to join our dedicated team at a time of exciting service development. In this pivotal role, you will lead and inspire a skilled team of nurses, helping to shape the future of community hospice care. You will work collaboratively with community nursing teams, IPU Nurse Manager and the wider interdisciplinary team to deliver truly holistic, person-centred care. About us At St MichaelsHospice we offer a friendly, team orientated work environment a good pensionscheme with the option to continue any existing NHS pension scheme membership,an Employee Assistance Programme (Benenden Healthcare), up to 33 days annualleave plus bank holidays, subsidised employee meals and free refreshments, freeparking, supportive supervision and a proactive Education Department to supportwith your development. Job description Job responsibilities The Nurse Manager(Community) role purpose is to provide highly effective clinical leadership,management, co-ordination and development of specialist palliative careservices provided by our Telephone Support Line and Outreach Team. To support the teamsin the delivery of high-quality specialist palliative care ensuring that thehighest standards of holistic nursing care are provided for individuals througha seamless 24/7 service and effective interdisciplinary working. The role willwork in close partnership with Clinical Leads and Associate Directors to evolveIntegrated Clinical Service provision and delivery of the Hospices ClinicalStrategy. For the full job description please see attached supporting information document. Job description Job responsibilities The Nurse Manager(Community) role purpose is to provide highly effective clinical leadership,management, co-ordination and development of specialist palliative careservices provided by our Telephone Support Line and Outreach Team. To support the teamsin the delivery of high-quality specialist palliative care ensuring that thehighest standards of holistic nursing care are provided for individuals througha seamless 24/7 service and effective interdisciplinary working. The role willwork in close partnership with Clinical Leads and Associate Directors to evolveIntegrated Clinical Service provision and delivery of the Hospices ClinicalStrategy. For the full job description please see attached supporting information document. Person Specification Experience Essential <ul> <li>Diverse clinical experience including generalist palliative care </li> <li>Previous clinical leadership experience </li> <li>People management experience including performance management and recruitment </li> <li>Experience in developing and teaching others</li> </ul> Desirable <ul> <li>Palliative care experience</li> <li>Experience in non-malignant disease</li> </ul> Qualifications Essential <ul> <li>Registered Nurse /Paramedic</li> <li>Degree in Adult Nursing </li> <li>Practice Supervisor and/or Assessor Qualification </li> <li>Evidence of continuing professional development </li> <li>Evidence of attending communication training</li> </ul> Desirable <ul> <li>Advanced communications qualification </li> <li>Qualification in Palliative Care </li> <li>Leadership /Management qualification </li> <li>Clinical Supervisor</li> </ul> Skills/Ability/Knowledge Essential <ul> <li>Knowledge of CQC Key Domains</li> <li>Good understanding of Clinical Governance </li> <li>Highly effective communication skills verbal and written, interpersonal, presentation, influencing and negotiating </li> <li>Proven management experience including change management skills </li> <li>Demonstrable clinical leadership including mentoring </li> <li>Demonstrate an understanding and skill in the care and management of the specialist palliative care patient </li> <li>Organisational and planning skills </li> <li>Computer literate</li> <li>Demonstrable knowledge and awareness of research and audit </li> <li>Experience of ensuring continuous improvement </li> <li>Experience in delivering teaching</li> </ul> Desirable <ul> <li>Specialist Palliative Care Experience</li> <li>Research experience in Specialist Palliative Care </li> <li>Knowledge of principles of Rehabilitative Palliative Care </li> <li>Teaching qualification</li> </ul> Qualities/Attributes Essential <ul> <li>Positive attitude to all aspects of work Quality focused, person centred and customer care ethos </li> <li>Ability to work on own initiative, independently and as part of a team </li> <li>Confident and self-aware of own limitations and professional boundaries </li> <li>Resilient practitioner and decision maker with the ability to work under pressure </li> <li>Ability to foster positive relations </li> <li>Be adaptable and have flexibility to work clinical shifts as required across a 7-day service </li> <li>High standards of integrity, diplomacy and reliability </li> <li>Professional, confident and compassionate approach to the work </li> <li>Able to cope with the physical and mental demands of the role</li> </ul> Desirable <ul> <li>Proactive, influential and motivational leader</li> </ul>Person Specification Experience Essential <ul> <li>Diverse clinical experience including generalist palliative care </li> <li>Previous clinical leadership experience </li> <li>People management experience including performance management and recruitment </li> <li>Experience in developing and teaching others</li> </ul> Desirable <ul> <li>Palliative care experience</li> <li>Experience in non-malignant disease</li> </ul> Qualifications Essential <ul> <li>Registered Nurse /Paramedic</li> <li>Degree in Adult Nursing </li> <li>Practice Supervisor and/or Assessor Qualification </li> <li>Evidence of continuing professional development </li> <li>Evidence of attending communication training</li> </ul> Desirable <ul> <li>Advanced communications qualification </li> <li>Qualification in Palliative Care </li> <li>Leadership /Management qualification </li> <li>Clinical Supervisor</li> </ul> Skills/Ability/Knowledge Essential <ul> <li>Knowledge of CQC Key Domains</li> <li>Good understanding of Clinical Governance </li> <li>Highly effective communication skills verbal and written, interpersonal, presentation, influencing and negotiating </li> <li>Proven management experience including change management skills </li> <li>Demonstrable clinical leadership including mentoring </li> <li>Demonstrate an understanding and skill in the care and management of the specialist palliative care patient </li> <li>Organisational and planning skills </li> <li>Computer literate</li> <li>Demonstrable knowledge and awareness of research and audit </li> <li>Experience of ensuring continuous improvement </li> <li>Experience in delivering teaching</li> </ul> Desirable <ul> <li>Specialist Palliative Care Experience</li> <li>Research experience in Specialist Palliative Care </li> <li>Knowledge of principles of Rehabilitative Palliative Care </li> <li>Teaching qualification</li> </ul> Qualities/Attributes Essential <ul> <li>Positive attitude to all aspects of work Quality focused, person centred and customer care ethos </li> <li>Ability to work on own initiative, independently and as part of a team </li> <li>Confident and self-aware of own limitations and professional boundaries </li> <li>Resilient practitioner and decision maker with the ability to work under pressure </li> <li>Ability to foster positive relations </li> <li>Be adaptable and have flexibility to work clinical shifts as required across a 7-day service </li> <li>High standards of integrity, diplomacy and reliability </li> <li>Professional, confident and compassionate approach to the work </li> <li>Able to cope with the physical and mental demands of the role</li> </ul> Desirable <ul> <li>Proactive, influential and motivational leader</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name St Michael's Hospice (Hastings &amp; Rother) Address St. Michaels Hospice 25 Upper Maze Hill St. Leonards-on-sea East Sussex TN38 0LB Employer's website

Community Manager

Job Description Our Estates Teams are critical for delivering a great resident experience. They work hard to provide a high-quality estate service covering gardening, grounds maintenance and cleaning. We have an opportunity for an Estate Assistant to join our team in the Crawley area on a permanent, full-time basis. You will provide a high-quality gardening and grounds maintenance and cleaning, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external areas well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: <ul> <li>Proven Professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction.</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Knowledge of Health &amp; Safety legislation, Including COSHH and PPE.</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Job Description About the Role Would you like to become part of our Estates team as an Estate Assistant and support us in delivering an excellent service to our residents? This is a valuable opportunity for anyone who is a customer-focused team player. We are pleased to offer a new position for an Estate Assistant to join our dedicated Estates team, serving the Basingstoke area on a part-time, permanent basis. The role involves working 17.5 hours per week, over two and a half days, between Monday and Friday. In this role, you will provide high-quality grounds maintenance, gardening, and cleaning services across a varied portfolio of sites. Your responsibilities will include caring for lawns, shrubs, and plants, removing refuse, and maintaining internal communal areas in accordance with agreed standards, specifications, and timelines. As the representative of Guinness on site, you will foster positive relationships with customers, contractors, and colleagues. You will ensure access is maintained, report repairs, fly tipping, graffiti, and raise any safeguarding concerns. What We Are Looking For We are a customer-first organisation, and we believe that the manner in which we work is equally important as the outcomes we deliver. We are seeking an individual who brings both practical experience in estate maintenance and a proactive, service-oriented approach. You will be expected to demonstrate: <ul><li>Proven experience in grounds maintenance across a range of sites and garden types</li><li>Strong understanding of lawn, shrub, and plant care</li><li>A history of delivering excellent customer service</li><li>Physical capability to carry out tasks safely and effectively</li><li>Ability to work independently as well as collaboratively within a team</li><li>Knowledge of Health and Safety regulations, including COSHH and PPE</li><li>A full UK driving licence</li></ul>Desirable Qualifications Although not essential, the following qualifications would be advantageous: <ul><li>NVQ Level 2 in Horticulture or equivalent (RHS, City &amp; Guilds, HND)</li><li>PA1 and PA6 NPTC Certificates</li></ul>To apply, please review the Role Profile and submit your application along with a CV in either Word or PDF format. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Housing Assistant - FTC We're looking for a proactive and organised Housing Assistant to join our team. 1x Fixed-term position for up to 9 months, available with a competitive pay and benefits package including a starting salary of £27,332 per annum, rising to £29,805 per annum after key competencies of the role are met. Reporting to the Housing Team Leader, this role supports the effective management of the housing waiting list to maximize income for the organisation in relation to the shared lettings policy. Liaising with internal teams, housing applicants and partner agencies, this role is responsible for providing an effective and efficient service. To be successful in the role of Housing Assistant our new team member will be educated to Level 2/HNC in a relevant subject or equivalent experience. Please see attached Housing Assistant role profile for the full job description and person specification. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions. Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for please click apply. Closing date: 10th November 2025. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

Housing Assistant

Neighbourhood Manager Location: Staines Type: Fixed Term Contract - 12 months Hours: 35 hours a week, Monday -Friday Salary: £34,800 - £36,631 DBS Level: Enhanced We'relooking for a proactive and dynamic Neighbourhood Manager to join ourteam and take ownership of tenancy management across our estates. You'll play akey role in maintaining safe, well-managed communities by conducting estateinspections, managing tenancy issues, and engaging with residents to ensurehigh standards of living and compliance. Key Responsibilities * Conduct regular estate inspections and maintain accurate records, ensuring timely resolution of issues. * Ensure buildings and systems meet statutory and fire safety requirements. * Collaborate with internal teams and external contractors to uphold building safety. * Engage residents in maintaining safety measures and promoting good housekeeping. * Lead on resident engagement strategies in line with regulatory requirements. * Manage decants from start to finish, ensuring effective communication and cost control. * Handle tenancy management including ASB, safeguarding, hoarding, and breaches, escalating where necessary. * Provide expert advice and support to residents on tenancy matters. * Represent A2Dominion at court hearings, case conferences, and external forums. * Identify and escalate risks to building safety and challenge unacceptable practices. * Monitor contractor performance and provide feedback to stakeholders. * Work with the service charge team to ensure accurate and transparent financial reporting. More about you * GCSEs (Grades A*-C) in Maths and English or equivalent. * Strong IT skills including Outlook, Word, Excel, and data analysis. * Proven experience supporting diverse and vulnerable residents. * Excellent communication and problem-solving skills. * Knowledge of housing law, welfare benefits, and financial inclusion (desirable). * Full UK driving licence and access to a vehicle for work purposes About us AtA2Dominion, we're more than a housing provider-we're a not-for-profitorganisation with a social purpose. We reinvest profits into buildingaffordable homes and delivering services that make a real difference. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Friday 7th November2025. We reserve the right to close early upon appointment of theright candidate.

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Company Description United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. This role will be within our Property Services/Social Infrastructure pillar: <ul><li>Social Infrastructure revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.</li></ul>Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the South London region. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Bromley and Merton. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastrcuture prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

INFORMATION Oetker Hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel &amp; Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin &amp; Spa in Vence, The Lanesborough in London, L'Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at The Lanesborough. The Lanesborough Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club &amp; Spa. Oetker Hotels Masterpiece Collection Oetker Hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: <ul><li>Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service.</li><li>Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction.</li><li>Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do.</li><li>Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team</li><li>Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring.</li><li>Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager.</li></ul>BENEFITS Financial Wellbeing <ul><li>Competitive salary package</li><li>Discretionary Company Sick Pay</li><li>Additional holiday allowance</li><li>Season ticket loan</li><li>Enhanced Pension Scheme</li><li>Life Insurance</li><li>Complimentary dry cleaning</li><li>Safety shoes</li><li>Retail discounts around Victoria, Westminster, Whitehall and the Northbank area</li></ul>Health &amp; Wellness <ul><li>Private Medical Insurance</li><li>Dental and Optical benefits</li><li>Complimentary meals on duty</li><li>Cycle to Work scheme</li><li>Flu vaccinations</li><li>Discounted chiropodist &amp; massage treatments</li><li>Substantiality initiates</li><li>Social and sports activities </li></ul>Career Growth &amp; Personal Development <ul><li>Internal transfer and promotion opportunities</li><li>Cross-departmental exposure</li><li>Partnered with industry-leading training providers</li><li>Internal learning gateway</li><li>Free access to e-learning platform offering job-specific training and personal growth courses</li><li>Subsidised professional qualifications and certified trainings</li><li>Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme</li></ul>Recognition &amp; Social Initiatives <ul><li>Award programmes throughout the year with generous prizes</li><li>Long service awards</li><li>Preferential room rate at The Lanesborough for you and your family</li><li>50% discount on F&amp;B and Club &amp; Spa treatments</li><li>Social events (e.g. Annual Party, Recognition Celebrations, Children's Xmas Party, Departmental Appreciation Day, pub quiz, etc.)</li><li>Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)</li><li>Retirement parties</li></ul>*Terms &amp; Conditions Apply PROFILE Eligibility In line with the requirements of the Asylum &amp; Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

House Manager

A bit about the role ... We are currently looking for a proactive and empathetic Resident Liaison Officer (RLO) to join our growing team at Connolly Ltd. This role will support a retrofit project based in and around the Oldham area, where we are delivering energy efficiency improvements to social housing properties. The RLO will act as the key point of contact between residents and the site team, ensuring clear communication, minimal disruption, and a positive customer experience throughout the project lifecycle. A bit about us ... Connolly is a leading construction, refurbishment, and development company with family values at our core. We don't just improve homes-we help build stronger communities and are committed to making a positive impact for residents. We operate within the Social Housing sector, delivering holistic housing services to local authorities and housing associations across West Yorkshire, the Northwest, and North Wales. What you will be responsible for... <ul><li>Acting as the main liaison between residents and the site team, ensuring timely and effective communication</li><li>Managing resident engagement before, during, and after works, including issuing notices and updates</li><li>Handling queries, concerns, and complaints with professionalism and empathy</li><li>Supporting vulnerable residents and ensuring their needs are considered throughout the works</li><li>Coordinating access arrangements and appointments to minimise disruption</li><li>Maintaining accurate records of resident interactions and project updates</li><li>Attending site meetings and contributing to progress reporting</li><li>Promoting a positive image of Connolly Ltd and ensuring high levels of customer satisfaction</li><li>Supporting the delivery team in achieving programme targets and quality standards</li></ul>What we'd like from you... <ul><li>Previous experience in a Resident Liaison or customer-facing role within the Social Housing or construction sector</li><li>Strong communication and interpersonal skills</li><li>Ability to manage sensitive situations with discretion and empathy</li><li>Organised and able to manage multiple tasks and priorities</li><li>IT literate with experience in using Microsoft Office and reporting tools</li><li>Full UK driving licence and access to a vehicle </li></ul>What we'll give you ... This is a fantastic opportunity to join a family-run business experiencing strong growth in the Social Housing sector, supported by a diverse and experienced leadership team. At Connolly Ltd, we believe that when you feel valued and supported, you perform at your best and enjoy your work. In this role, you'll receive a competitive rewards package including a comprehensive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities. Ready to join Team Connolly? If this role sounds like the right fit for you, we encourage you to apply as soon as possible to avoid missing out. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

A bit about the role ... We are currently looking for a proactive and empathetic Resident Liaison Officer (RLO) to join our growing team at Connolly Ltd. This role is based on our active sites across Greater Manchester, where we are delivering planned works within the Social Housing sector. Our schemes consist of all aspects of internal and external refurbishments - window and door replacements, reroofing, kitchen and bathroom refurbishments etc. The RLO will act as the key point of contact between residents and the site team, ensuring clear communication, minimal disruption, and a positive customer experience throughout the project lifecycle. A bit about us ... Connolly is a leading construction, refurbishment, and development company with family values at our core. We don't just improve homes-we help build stronger communities and are committed to making a positive impact for residents. We operate within the Social Housing sector, delivering holistic housing services to local authorities and housing associations across West Yorkshire, the Northwest, and North Wales. What you will be responsible for... <ul><li>Acting as the main liaison between residents and the site team, ensuring timely and effective communication</li><li>Managing resident engagement before, during, and after works, including issuing notices and updates</li><li>Handling queries, concerns, and complaints with professionalism and empathy</li><li>Supporting vulnerable residents and ensuring their needs are considered throughout the works</li><li>Coordinating access arrangements and appointments to minimise disruption</li><li>Maintaining accurate records of resident interactions and project updates</li><li>Attending site meetings and contributing to progress reporting</li><li>Promoting a positive image of Connolly Ltd and ensuring high levels of customer satisfaction</li><li>Supporting the delivery team in achieving programme targets and quality standards</li></ul>What we'd like from you... <ul><li>Previous experience in a Resident Liaison or customer-facing role within the Social Housing or construction sector</li><li>Strong communication and interpersonal skills</li><li>Ability to manage sensitive situations with discretion and empathy</li><li>Organised and able to manage multiple tasks and priorities</li><li>IT literate with experience in using Microsoft Office and reporting tools</li><li>Full UK driving licence and access to a vehicle </li></ul>What we'll give you ... This is a fantastic opportunity to join a family-run business experiencing strong growth in the Social Housing sector, supported by a diverse and experienced leadership team. At Connolly Ltd, we believe that when you feel valued and supported, you perform at your best and enjoy your work. In this role, you'll receive a competitive rewards package including a comprehensive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities. Ready to join Team Connolly? If this role sounds like the right fit for you, we encourage you to apply as soon as possible to avoid missing out. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Title: Neighbourhood Housing Lead - East London - Multiple Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* (if policy requirements are met) Grade: 7 Reporting Office: London, Stratford Working Location: To be confirmed on appointment. Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 3rd November 2025 - 23:00 Interview - Date to be confirmed. Please click here for th e Role Profile - Neighbourhood Housing Lead.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply - if application was unsuccessful in the last 12 weeks* Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Join our East London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as u pdated from time to time. #TJ

Our Excellent Benefits Package At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including: <ul> <li> Minimum of 41 days annual leave (including 10 fixed holidays) </li> <li> A generous pension scheme (employer contribution of 17.6%) </li> <li> 35 hour work week </li> <li> Nationally agreed pay increases each year </li> <li> Various learning and development opportunities </li> <li> Discounted access to onsite and local gym facilities and a wide range of other staff discounts </li> </ul> The Team We are looking for an Accommodation Assistant to join our Property &amp; Facilities team on a permanent basis; based on site at Bainfield, with travel through the Student Accommodation portfolio (Slateford Road and Orwell Terrace). The Property &amp; Facilities Team delivers a first-class service to over 1,500 staff and nearly 19,000 students. This team is one of the largest professional services departments within the University and is responsible for the management and development of the University Campuses, Ancillary Facilities, Student Accommodation, Conferencing &amp; Events, Catering, Facilities Services, Print &amp; Document Services, Logistics and Engage gym. This is an exciting opportunity to work as part of a team who are at the heart of the university. The role As a Student Accommodation Assistant, you will provide operational support within the accommodation team for the management and control of University-managed student flat developments within the city centre. Duties Include: <ul> <li> Provide front-line advice and assistance to new and existing student tenants on a wide range of issues relating to student accommodation, such as tenancy and repairs issues, rent and arrears information, allocation procedures, inter-flat issues and private sector advice </li> <li> Providing excellent customer service by responding quickly and appropriately to all student and stakeholder enquiries face to face, by email or by phone </li> <li> Maintain and update the Student Accommodation Housing Management System and associated software packages </li> <li> Working alongside the Accommodation Officer, to assist in the overall management, care, supervision, and cleanliness of the flats </li> </ul> Who we are looking for We are looking for someone with a strong, customer service focussed outlook with the ability to communicate clearly and effectively both orally and in writing alongside good interpersonal skills, and the ability to adapt style accordingly to the needs of the customer. Successful applicants will have extensive relevant front-line direct customer contact experience (experience would be preferred from a housing/property management background) with commitment to delivering the highest levels of customer service. Applicants must demonstrate: <ul> <li> Experience dealing with a complex range of user needs and delivering appropriate service models to meet those needs </li> <li> Excellent working knowledge of all Microsoft packages, particularly demonstrable experience of Excel. </li> <li> Ability to work on own initiative and prioritise effectively a varied and demanding workload. </li> <li> Well-developed analytical and evaluative skills with attention to detail. </li> <li> Ability to work to tight deadlines and to make decisions. </li> <li> Demonstrable experience of streamlining or introducing processes and systems. </li> </ul> Desirable attributes: <ul> <li> Experience of working within Further Education/Higher Education environment. </li> <li> Knowledge of housing legislation. </li> <li> Working knowledge of the private rented sector, and operational property management, including repairs reporting, preferably within student accommodation. </li> </ul> Salary: £26,093 - 31,236 (Grade 3) Additional Information <ul> <li> Closing date: 9th November </li> <li> Interview Date: 12th and 14th November On this occasion, the University will not consider applicants requiring sponsorship or visa support for this role. International applicants will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. </li> </ul> The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. More details can be found here .

Accommodation Assistant

We have a great opportunity to join us as a Neighbourhood Housing Officer within our incredible Neighbourhood and Estates Team! If you care about communities and thrive on solving complex challenges with compassion and professionalism, this is your chance to make a meaningful impact every day. We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Requirements Outline of Key Responsibilities... <ul><li>In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached</li><li>As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs</li><li>Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings</li><li>You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more</li><li>By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary</li></ul>We are looking for someone who has/is... <ul><li>Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting</li><li>An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing</li><li>Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals</li><li>Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers</li><li>Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed</li></ul>Benefits In return, we are offering... <ul><li>An annual salary of £35,932.59 plus a car allowance of £1,545 per annum</li><li>We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds</li><li>Flexible working around a 37 hour week</li><li>Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year</li><li>Pension - between 7% - 12% dependant on individual contribution</li><li>Life assurance - a payment of X3 your salary.</li><li>Annual Flu Jab - provided each winter to all employees.</li><li>Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points</li><li>Competitive medical cashback plan</li></ul>"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Neighbourhood Housing Officer

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference. Overall Job Purpose: To provide comprehensive and effective housing advice to all customers who approach the Council as homeless or threatened with homelessness working to prevent and relieve homelessness wherever possible and to secure suitable accommodation solutions. The post-holder would ensure the Council fulfils its statutory homelessness duties. Please note that this post is offered as a fixed-term contract of 12 months. For more information about joining the Housing Options Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage). We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability. For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply. Previous applicants need not apply CLOSING DATE: Friday 7 November 23:59pm INTERVIEW DATE: Wednesday 19 November

Housing Options Officer

<ul><li>Role_Profile_-_Options_officers_2024</li></ul>At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference. Overall Job Purpose: To provide comprehensive and effective housing advice to all customers who approach the Council as homeless or threatened with homelessness working to prevent and relieve homelessness wherever possible and to secure suitable accommodation solutions. The post-holder would ensure the Council fulfils its statutory homelessness duties. Please note that this post is offered as a fixed-term contract of 12 months. For more information about joining the Housing Options Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage). We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability. For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply. Previous applicants need not apply CLOSING DATE: Friday 7 November 23:59pm INTERVIEW DATE: Wednesday 19 November Salary range <ul><li>£34,434 - £36,363 per year</li></ul>

Location London Hybrid Working The Division The firm's national Housing Management team carries out a full range of work for its housing association, local authority and co-operative clients from across the voluntary, public and private sectors. The Role and Responsibilties We have an exciting opportunity for a Housing Management Associate to join our team. The role will involve responsibility for your own caseload, with some support available from Paralegals as well as working closely with the Partners and other Lawyers. For those of you who have an interest in growing business from existing clients as well as targeting and attracting new clients there could also be an opportunity to develop this. Skills and Experience The successful candidate will be someone who can work closely with clients, provide first class practical advice and who is technically proficient in housing management work. Prior experience in running a high quality litigation caseload, anti-social behaviour, residential possession claims, civil injunctions and housing disrepair will be highly regarded. Capsticks is an inclusive employer At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

Associate - Housing Management

Housing Management Coordinator Northumberland Permanent, full time (37.5 hpw) Pay £25,838 per annum We can't offer CoS Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in the Northumberland Housing Team. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What's in it for you? <ul><li> 34 days leave, pro-rated (including bank holidays and a "me day") </li></ul><ul><li> Paid time off for volunteering </li></ul><ul><li> Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) </li></ul><ul><li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies </li></ul><ul><li> Career path with development and an excellent training package </li></ul><ul><li> Excellent benefits and rewards including supermarket discounts and travel expenses </li></ul>What you'll do We work with customers with a range of complex needs: Complex mental health, duel diagnosis, substances misuse, LD and Autism. <ul><li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li><li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li><li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li><li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales. </li><li> Ensuring we are health and safety compliant and that maintenance standards are met. </li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You have <ul><li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li><li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li><li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li><li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li><li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li></ul> Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li> Working hours will be Monday to Friday 09.00-17.00 </li><li> Based at our service in Keele Drive, Cramlington you'll spend your time travelling around the properties in our Northumberland patch. </li><li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li><li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li><li> You'll need an Enhanced DBS check done and we pay for that. </li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Management Coordinator

The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team on a 3-month fixed term contract supporting planned works across social housing properties in Hertfordshire, North and Central London. Role Overview As the Resident Liaison Officer, you will be the key point of contact between residents and the project team, ensuring clear communication and minimal disruption during planned maintenance and improvement works. You'll be responsible for building trust, resolving concerns, and supporting the smooth delivery of works in occupied homes. Key Responsibilities <ul> <li>Act as the main liaison between residents and contractors during planned works.</li> <li>Provide timely updates and support to residents before, during, and after works.</li> <li>Coordinate access arrangements and ensure residents are informed of schedules.</li> <li>Handle complaints and queries with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project progress.</li></ul>Candidate Requirements <ul> <li>Proven experience as a Resident Liaison Officer in a social housing environment.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to manage sensitive situations with tact and diplomacy.</li> <li>Knowledge of planned works processes and tenant engagement best practices.</li> <li>Full UK driving licence and willingness to travel across sites.</li></ul>Contract Details <ul> <li>Duration: 3 months fixed term</li> <li>Hours: Full-time</li> <li>Location: Site-based across Hertfordshire, North and Central London</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Tangmere Court - Manchester £23,683 - £24,415 per year 35 hours per week - Monday to Friday 8.30am to 4.00pm We have an opportunity for a Scheme Manager to join our team based in South Manchester, primarily Whalley Range and Chorlton areas with travel across the region to provide cover for other Scheme Managers. You will be responsible for providing a high quality housing management service which will include providing tenancy advice, following communal repairs and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and is aware of safeguarding concerns. The role of Scheme Manager will include: <ul><li>Providing tenancy advice to residents</li><li>Promoting independent living and sign posting to appropriate agencies </li><li>Encouraging residents to organise and get involved in activities </li><li>Completing mandatory compliance tasks along with health and safety checks</li><li>Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed</li><li>Wellbeing calls to residents via warden call system</li><li>Supporting the lettings team to manage vacant flats</li><li>Providing cover at schemes in the region for other Scheme Managers </li><li>Managing low level anti-social behaviour</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people and understanding their individual needs or similar</li><li>Ability to work alone and manage workloads to meet deadlines </li><li>Working knowledge of handling confidential and sensitive information</li><li>Good interpersonal and customer care skills</li><li>Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams</li><li>Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£23,683 per annum (rising to £24,415 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 30 October 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

95 Housing / Neighbourhood management Jobs