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The Vacancy WPS is expanding its domestic retrofit programme across the North West, and we're looking for a passionate and proactive Resident Liaison Officer (RLO) to join our Planned Division specifically within the Manchester area. This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades. About the Role As an RLO, you'll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You'll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions. Scope of Works Includes: <ul> <li>Insulation and ventilation upgrades</li> <li>Window and door replacements</li> <li>Installation of renewable technologies (Solar PV, Air Source Heat Pumps)</li></ul>Why Join Us? Now is a brilliant time to become part of WPS. Your work will directly contribute to: <ul> <li>Improving living conditions for households in Manchester</li> <li>Supporting the UK's net-zero goals</li> <li>Building trust and engagement within local communities</li></ul>What We're Looking For: <ul> <li>Excellent communication and interpersonal skills</li> <li>Experience in customer-facing roles, ideally within housing or construction</li> <li>Ability to manage resident expectations and resolve issues sensitively</li> <li>Organised, empathetic, and solution-focused</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy WPS is expanding its domestic retrofit programme across the North West, and we're looking for a passionate and proactive Resident Liaison Officer (RLO) to join our Planned Division. This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades. About the Role As an RLO, you'll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You'll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions. Scope of Works Includes: <ul> <li>Insulation and ventilation upgrades</li> <li>Window and door replacements</li> <li>Installation of renewable technologies (Solar PV, Air Source Heat Pumps)</li></ul>Why Join Us? Now is a brilliant time to become part of WPS. Your work will directly contribute to: <ul> <li>Improving living conditions for households in Liverpool</li> <li>Supporting the UK's net-zero goals</li> <li>Building trust and engagement within local communities</li></ul>What We're Looking For: <ul> <li>Excellent communication and interpersonal skills</li> <li>Experience in customer-facing roles, ideally within housing or construction</li> <li>Ability to manage resident expectations and resolve issues sensitively</li> <li>Organised, empathetic, and solution-focused</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Neighbourhood Housing Assistant Role Title: Neighbourhood Housing Assistant (Housing Administrator) Hours: 35 hours per week, Monday-Friday Salary: £22,890-£28,612 per annum (salary offered dependent on experience) Location: Stanhope, Ashford. This role offers agile working. You'll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home. Contract: Full time, permanent Are you passionate about delivering excellent customer service and making a real difference in your community? We're looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you'll be based at our Stanhope office where you'll play a vital role in delivering high-quality customer liaison, administration, and reception services. As the first point of contact for customers and visitors, you'll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us. What we're looking for? We're looking for someone with good written, verbal, and numerical skills. You should be confident using Microsoft Office, particularly Word and Excel, and have experience in office administration, including organising systems, records, and files. An awareness of the social housing sector and current issues is important, along with some understanding of housing management processes such as payments, arrears, repairs, transfers, and mutual exchanges. We value individuals who are customer-focused and committed to delivering a great experience every time. You'll need to be organised, detail-oriented, and able to manage multiple tasks efficiently, including handling CRM queues, emails, and reception duties. Strong communication skills and the ability to work effectively with both internal and external stakeholders are essential. If you're someone who takes pride in providing excellent customer service, we'd love to hear from you. For more information, please take a look at the job description: neighbourhood-housing-assistant.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Sunday 28 September 2025 and be part of something bigger! Interview Date: Interviews will take place in person, week commencing 13 October 2025, at our office in Stanhope, Ashford. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Neighbourhood Housing Assistant

The Vacancy WPS are looking for two experienced Resident Liaison Officers to support our planned decarbonisation works across social housing sites in the Leamington Spa, Coventry, and Warwickshire areas. Key Responsibilities: <ul> <li>Act as the main point of contact for residents throughout the delivery of planned works.</li> <li>Ensure clear and consistent communication between residents, site teams, and project managers.</li> <li>Support the delivery of retrofit and decarbonisation programmes, ensuring minimal disruption to residents.</li> <li>Handle queries, complaints, and feedback with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project updates.</li></ul>️ Project Scope: <ul> <li>Social housing retrofit and energy efficiency upgrades</li> <li>Net zero and decarbonisation initiatives</li> <li>Multi-site planned works delivery</li></ul>Ideal Candidate: <ul> <li>Proven experience as an RLO in planned works, ideally within the social housing sector</li> <li>Strong communication and organisational skills</li> <li>Ability to travel between sites across the region (driving license is a must) </li> <li>Understanding of retrofit and decarbonisation processes is highly desirable</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident liaison officer

The Vacancy This role involves providing administrative and organisational support to the London Housing team. You will assist in the effective delivery of tenancy management, customer services, income management and estate services. In addition, you will respond to a wide range of enquiries from tenants, residents and other customers by providing advice and information in an efficient and courteous manner. The successful candidate will possess: <ul> <li>Experience of working in an office environment, housing or administration role.</li> <li>Experience of working in a customer focused service delivery environment.</li> <li> IT literacy skills and the ability to use Microsoft Word, Excel, Outlook and other appropriate software packages to a high standard.</li> <li>Strong written communication skills including the ability to write letters, reports and file notes to a high standard.</li></ul>We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences. The Company WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people's individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs). Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people's lives. The Benefits Free eye tests Employee recognition awards Free refreshments Family friendly policies Enhanced sick pay Free flu vaccination A travel season ticket loan scheme Enhanced maternity, paternity and shared parental leave Flexible working scheme for many roles Significant retail, leisure and travel discount Competitive, benchmarked salaries Car Lease Scheme

Housing Assistant

The Vacancy Join Our Team as a Resident Liaison Officer! Location: Croydon (Responsive Maintenance Division) We're excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you'll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes. Key Responsibilities: <ul> <li> Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attend regular meetings with client representatives and residents to maintain top-tier customer service.</li> <li> Ensure a consistent and caring approach to customer interactions.</li> <li> Act as the escalation point for tenant complaints and manage the resolution process.</li> <li> Keep the on-site database updated to reflect ongoing works.</li></ul> Requirements: <ul> <li>Full UK driving licence and access to a vehicle.</li> <li>Proven experience as an RLO, ideally within planned maintenance programmes.</li> <li>Strong knowledge of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul>We welcome applicants from all backgrounds and assess any disclosed convictions individually. We're committed to fair hiring practices and creating an inclusive workplace. Ready to make a difference in residents' lives? Apply now and be part of a team that values care, communication, and community. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

6 Housing / Neighbourhood management Permanent Jobs