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Job Description Assistant Housing Officer Permanent Grade 3 - £27,254 - £33,699 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Location: Hybrid working - 3 days per week based at 150 - 152 Kings Road Tyesley B11 2AP, with two days per week working from home An opportunity has arisen for a dedicated professional to join our Voids and Lettings team. This role is ideal for someone with a proven track record in delivering high-quality, customer-focused services that ensure a seamless transition for our residents. You'll be at the heart of our resident journey-conducting take-to-view appointments, managing move-out visits, and resolving utility meter issues with preferred energy providers. You'll prepare tenancy support service plans, upload required documentation, and maintain accurate records on our computer systems daily. Your role will also involve handling emails and customer queries with professionalism, taking ownership from start to finish to ensure positive outcomes. We're seeking someone with excellent communication skills, a strong grasp of BCC policies and procedures related to voids and lettings, and a sharp focus on performance. You'll need to manage time effectively, juggle competing priorities with ease, and demonstrate confident problem-solving abilities. Your commitment to delivering results and resolving issues swiftly will help us maintain high standards and improve turnaround times. This role involves independent working and requires adherence to Birmingham City Council's health and safety policies, including regular system checks. You'll collaborate across multiple departments, teams, and external agencies to ensure a joined-up approach to service delivery. We're looking for someone who is IT literate, holds a full driving licence, and has access to a vehicle. A car allowance will be paid in line with BCC's mileage policy. You'll need to demonstrate resilience, sound decision-making under pressure, and the ability to thrive in a fast-paced, high-demand environment. As a performance-driven role, you'll be expected to meet key KPIs and contribute to reducing void and rent loss by letting properties quickly and efficiently. Flexibility is essential, as you'll be required to cover emergencies, sickness, and annual leave, and work city-wide to provide wraparound support. The ideal candidate will be adaptable, solution-focused, and committed to making a difference for our citizens. If you have a can-do attitude and enjoy working under pressure, we'd love to hear from you. Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> - quoting CH 3453 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer

Job Description Home Ownership Manager Permanent Grade 5 - £42,839 - £51,356 - Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week We are seeking an knowledgeable and motivated Home Ownership Manager to come and join Birmingham City Councils' Home Ownership Team. The Home Ownership Team manage Right to Buy and Leasehold Management, managing stock of 6500 leaseholders and 59,000 Council tenants. This role will be responsible for managing the Home Ownership Officers and the Home Ownership Assistants to ensure an efficient and customer focused Home Ownership service is being provided. This role will work collaboratively with internal/external stakeholders and Council teams to ensure City Wide long term agreements that require S20 Consultation is carried out compliantly. Key responsibilities: <ul> <li>To manage the Home Ownership team and effectively co-ordinate their work to achieve set targets of the service within the SLA.</li> <li>To implement service improvements for the team, leaseholders, tenants and stakeholders. </li> <li>To attend community meetings.</li> <li>To monitor team performance, review targets, and review working procedures. </li> <li>To oversee service charge and major works arrears collection across the City.</li> <li>To monitor and review the city wide S20 Consultation. </li> <li>To handle service complaints, escalated complaints, and carry out investigations. </li> <li>To develop and improve internal processes, including IT solutions to streamline the service.</li></ul>What we are looking for: <ul> <li>Experience in managing a team and delivering a high-performing services.</li> <li>Strong communications skills verbally and in writing across a range of internal/external stakeholders, leaseholders, and tenants.</li> <li>A good understanding of Housing Legislation, especially the specialist areas Leasehold and RTB. </li> <li>Motivated and driven to improve performance, especially income recovery - service charge and major works arrears.</li> <li>The ability to manage conflicting prioritise.</li> <li>A commitment in delivering excellent customer service to our tenants and leaseholders. </li></ul>This is a hybrid role. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - M-00061441-Home Ownership Manager-Job Description.pdf About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Home Ownership Manager

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li></ul>

3 Housing / Neighbourhood management Jobs in West Midlands