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Job Introduction The four venues of Bradford Theatres are run by the department of place: <ul><li>The Alhambra Theatre is regarded as the North's premier receiving venue and has been delighting audiences for over 100 years with an exciting mix of musicals, drama, dance, and Yorkshire's biggest pantomime.</li><li>The Studio is an intimate black box theatre adjacent to The Alhambra that is popular with up-and-coming stand up comedians and as a rehearsal space.</li><li>St George's Hall is one of the UK's oldest concert halls and hosts the best in live music, comedy, variety, and children's shows.</li><li>King's Hall and Winter Garden in Ilkley hosts a wide range of performances, weddings, parties, lifestyle fairs and community events.</li></ul>Front-of-House Team The front-of-house department, of which this role is a part of, are responsible for the efficient running of events, the safety and security of patrons and staff, delivering exceptional customer service, maximising the income generated through the sale of ice creams, confectionery, soft drinks, merchandise, and programmes, and promoting diversity and inclusion within our venues. We are looking to appoint a permanent house manager to join our award-winning customer service team. We are looking for enthusiastic and motivated people who can demonstrate experience of managing busy hospitality environments and who have a passion for live theatre and music. The main responsibilities of this role: <ul><li>Working with other departments and visiting companies to ensure the efficient operational management of live events.</li><li>Health and safety of all patrons and staff, and the security of the buildings and their assets; this includes being a first aider and a fire warden, responding to incidents and leading on emergency evacuations, being a keyholder who regularly opens and locks up the buildings, and managing up to 30 third party security staff at a time.</li><li>Delivering exceptional customer service by motivating a team of up to 25 ushers, supervisors, day staff, and stage door receptionists at a time, dealing with customer issues, and handling complaints.</li><li>Maximizing auxiliary sales, cash handling, and cashing up.</li><li>Actively promoting diversity and inclusion within our venues and our workforce.</li></ul>Working Conditions 37 hours per week across 5 days, including some evenings, weekend, and bank holidays. Any overtime will amass time owed in lieu and is not eligible for payment. Please note that the majority of this role will be based at our 3 city centre venues, however there may be occasional work required at King's Hall and Winter Garden in Ilkley. How to Apply If you are interested in joining our team and would like some further information, please contact Senior House Manager, Tommy Savage, at <a href="mailto:tommy.savage@bradford.gov.uk" target="_blank">tommy.savage@bradford.gov.uk</a>. Alternatively, if you have an access need that prevents you from using email, please call The Alhambra stage door on 01274 432375 and ask for him there. Equal Opportunities We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities &amp; groups and provides added benefits and resources to its members.

House Manager

Due to growth, we are currently recruiting 12 new Neighbourhood Housing Officers to join us on a permanent basis! You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch. Click here to view the full recruitment pack. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties <ul><li>Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.</li><li>Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.</li><li>Spend 80% of your time out in our neighbourhoods.</li><li>Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.</li><li>Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.</li><li>Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.</li><li>Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.</li><li>Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. </li><li>Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers</li><li>Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . </li><li>Work and contribute to investment/other projects when required.</li><li>Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.</li><li>Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.</li><li>Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. </li><li>Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives</li></ul>Requirements <ul><li>Experience of dealing with customers face to face in a housing related role</li><li>Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.</li><li>Knowledge of dealing with anti-social behavior complaints </li><li>A passion for delivering excellent customer service and making a difference to the peoples lives.</li><li>Awareness of customers diverse needs </li><li>Flexible and adaptable approach to a changing and varied workload</li><li>Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. </li><li>Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.</li><li>Excellent organisation, project management and time management skills </li><li>Ability to prioritise, manage your own workload and to meet deadlines </li><li>Self-motivated, driven and skilled at taking ownership </li><li>Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.</li></ul>A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits <ul><li>Salary of £32,507 up to £36,229 per year dependant on experience </li><li>£1,000 Essential car user allowance plus mileage </li><li>Social Housing Pension Scheme with up to 10% employer contribution </li><li>28 days annual leave that increases with service plus bank holidays </li><li>Option to buy and sell annual leave </li><li>Training, development, and qualification opportunities</li><li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li><li>Corporate health scheme membership </li><li>Access to an Employee Assistance Programme</li><li>Cycle to work scheme</li><li>Local gym membership discounts.</li><li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li></ul>Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!

Neighbourhood Housing Officer x12

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the South London region. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Leeds and Bradford. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

3 Housing / Neighbourhood management Jobs in West Yorkshire