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Your typical day could start by reviewing financial models for ongoing lease negotiations or supporting the Alternative Funding team with options appraisals for new project proposals. Later, you might be drafting reports for the Board, coordinating with input from Legal and Asset Management, or analysing entity accounts to inform strategic decision-making.What you’ll doYou’ll play a key role in driving the financial success and integrity of Peabody’s project portfolio. You’ll take ownership of budgets, lead financial due diligence for disposals, and provide analytical support on projects gathering input and insights from multiple teams including Development, Rents, Service Charges, and Central Finance. Working collaboratively with internal and external stakeholders, you’ll help ensure our financial planning and project delivery are robust, accurate, and strategically aligned.&nbsp;You bring a proactive mindset and thrive in complex environments where your insights drive tangible outcomes. You’re confident working with data, comfortable managing multiple priorities, and always focused on creating value through financial excellence and partnership.If you’re ambitious, analytical, and ready to make a meaningful impact, we want to hear from you.What you’ll need<ul><li>An accountancy qualification (CIMA, ACCA, ACA) </li><li>Proven experience managing project-based work</li><li>Strong analytical skills with an ability to interpret data and present insights clearly</li><li>Experience in financial modelling and entity due diligence is desirable </li><li>Excellent stakeholder management and relationship-building skills</li><li>Strong written communication, able to produce reports for senior audiences</li><li>Experience coordinating across teams and disciplines</li><li>A solution-focused mindset, flexible and able to rise to new challenges</li><li>Evidence of career progression and accountability for outcomes</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li><li>Professional development and opportunities to broaden your skills</li></ul>Please read before applying:If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews:&nbsp;Interviews will be held over 20th to 25th November in person at our offices in Westminster Bridge Road.&nbsp; Early applications are encouraged as we may close the advert early if we receive a high volume of strong applications.You must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=55822bfdf7859495&amp;f=debe85c60a25e406" target="_blank">&nbsp;Finance Manager Projects - Corporate Finance- Job role (2).docx - Role Profile</a></li></ul>

Peabody

Finance Manager Projects

<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

<h2>Our Vacancy</h2>Are you passionate about upskilling teams, creating impactful training programs and sharing your technical expertise? Do you thrive on building connections with individuals and inspiring others to achieve excellence?As a Horticultural Technical Lead, you’ll play a vital role in implementing strategic plans such as the Living in the Landscape strategy and the Biodiversity Action Plan, ensuring Thamesmead’s public realm and landscapes achieve exemplary standards. Acting as the bridge between strategic planning and operational delivery, you’ll provide technical expertise, deliver innovative training programs, and collaborate with various teams to meet ambitious environmental goals.Your role will be pivotal in shaping the future of Thamesmead’s landscapes, providing opportunities to lead on biodiversity, sustainability, and innovation in horticultural practices while empowering teams to grow and excel.What you’ll do<ul><li>Guiding teams on the implementation of the Estate Management Plan and biodiversity goals.</li><li>Reviewing and developing landscape management plans to meet legal, ecological, and sustainability standards.</li><li>Conducting research and data collection using GIS systems to monitor plant health, habitats, and biodiversity.</li><li>Designing and delivering comprehensive training programs to upskill current and new team members.</li><li>Collaborating with external stakeholders like London Wildlife Trust and Thames21 to maximize project outcomes.</li><li>Supporting the planning and refurbishment of hard and soft landscape areas in line with zero-carbon ambitions.</li></ul>What you’ll need<ul><li>A relevant degree in horticulture or landscape disciplines, or equivalent experience.</li><li>Knowledge of parks, water, and amenity horticulture management, with a strong understanding of sustainability practices.</li><li>Experience in conducting training needs analysis and delivering training programs.</li><li>The ability to connect with individuals, inspire teams, and foster collaboration.</li><li>Solid understanding of survey, research, and data analysis techniques for horticultural sites.</li><li>Excellent communication, organisational, and IT skills (e.g., Word, Outlook, Excel).</li><li>A driving licence and a passion for delivering high-quality environmental services.</li></ul>Professional membership in a recognised body, such as the Chartered Institute of Horticulture, is advantageous but not essential.Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer<ul><li>30 days of annual holiday, plus bank holidays.</li><li>Two paid volunteering days each year.</li><li>A flexible benefits scheme, including family-friendly options and discounts.</li><li>Life assurance of 4x your salary.</li><li>Up to 10% pension contribution.</li></ul>Please read before applyingIf you have any questions about this role, please contact <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.Early applications are encouraged, as we reserve the right to close the advertisement earlier than stated depending on the number of high-quality applications received.&nbsp;Interviews will take place on Monday 10th November in person at our offices in Hailey Road, Erith, Kent, DA18 4AAYou must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship. &nbsp;

Horticultural Technical Lead

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

Job title: Neighbourhood Manager Location: Hybrid / Ealing Salary: £34,800.00 - £37,500.00 Working hours: 35 hours per week Mon-Fri / 9am-5pm Contract 12 months fixed term contract DBS Level: This role requires a Standard DBScheck. About A2Dominion We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership. Role overview Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'llbe the face of the company, directly shaping the lives of residents byproviding the support, care and attention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities. If you're passionate about making a difference, buildingstrong relationships, and driving high-quality service, this is youropportunity to help shape the future of our communities! Key responsibilities: * Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness. * Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns. * Work closely with internal departments and external partners to addressbuilding maintenance and safety. * Engage with residents through regular communication, ensuring their concernsare heard and acted upon. * Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met. * Gather feedback from residents to continually improve services and ensuresatisfaction. * Represent the company in external meetings, attend court proceedings, andsupport residents through various issues. About you: * You really care about making a difference and want to help people feel safeand supported in their homes. * You've got some experience in housing, or, you're keen tolearn about building safety, fire safety, and tenancy issues. * You understand how important it is to look out for peopleespecially those who might be vulnerable, and you want to be someone ourresidents can trust and turn to when they need help. * Experience dealing with tenancy matters, like noise orneighbour concerns, and you're either familiar with housing policies andregulations or open to learning as you go. You enjoy solving problems and canexplain things clearly, in a way that makes sense to everyone. * Confident using tools like Outlook, Word, and Excel, andyou pick up new systems quickly. You also pay attention to detail, especiallywhen it comes to keeping information accurate and up to date. * You're comfortable working in a fast-paced environment,where priorities can change quickly, and you're able to stay organised whilejuggling multiple tasks at once. This role is a chance to use your peopleskills and practical know how to make a real impact helping our customers feelvalued, supported, and proud of where they live. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have achoice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity &amp; Inclusion We're proud to be a Disability Confident Employer and welcome applicationsfrom people of all backgrounds. Our recruitment process is inclusive andaccessible, and we guarantee an interview to disabled applicants who meet theminimum criteria. Reasonable adjustments are available throughout the process -just contact our Resourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness - <a href="mailto:Hollie.Furness@a2dominion.co.uk" target="_blank">Hollie.Furness@a2dominion.co.uk</a> Closing date for this role is 4 November 2025, we reserve theright to close this role upon appointment of a successful candidate.

Neighbourhood Manager

Title: Neighbourhood Housing Lead - East London - Multiple Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* (if policy requirements are met) Grade: 7 Reporting Office: London, Stratford Working Location: To be confirmed on appointment. Persona: Agile Worker: 20% - 40% of contractualhours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 3rd November 2025 - 23:00 Interview - Date to be confirmed. Please click here for the Role Profile - Neighbourhood Housing Lead.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply - if application was unsuccessful in the last 12 weeks* Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Join our East London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - East - Multiple - 7231

Title: Neighbourhood Housing Lead - North West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* Reporting Office: Acton Gardens Working/Patch Location: Ealing , Acton and Southall Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/workinglocation (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 11th October 2025 - 23:00 Interview Dates: 20th November 2025 via Ms Teams Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: <ul><li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li><li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in</li><li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li></ul>What you'll bring: <ul><li>You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li><li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li><li>You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li><li>You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li><li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li><li>Have demonstrable experience in a similar role.</li><li>Have a valid license and access to a car for work use.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - North West London - 7238

Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future. About the Role/team We're excited to introduce a newly created opportunity: due to our growth plans, we're expanding our team with an additional Neighbourhood Manager. This is not just a management role, it's a chance to shape and design how our services are delivered. You'll lead a proactive, visible, and responsive tenancy and neighbourhood management service within a defined area, ensuring our services are not only effective but truly resident-centric. You'll manage a team of Customer &amp; Neighbourhood Officers and supporting colleagues, and work collaboratively across internal teams and with external partners. You'll champion new ideas, embrace technology, and help us build a service that's future-ready and drives resident satisfaction. We're looking for someone who is: <ul> <li>Creative and innovative in designing service delivery models.</li> <li>Passionate about excellent customer experience.</li> <li>Skilled in using data and insight to drive improvements.</li> <li>A natural leader who can inspire a high-performing, continuously improving team culture.</li> </ul>Key Responsibilities: <ul> <li>Lead a flexible, responsive customer and neighbourhood service that delivers excellent day-to-day outcomes</li> <li>Champion continuous improvement using resident insight and data</li> <li>Ensure services align with our Customer Care Standards and organisational values</li> <li>Collaborate with internal teams and external partners to deliver joined-up, resident-focused services</li> <li>Build strong relationships with residents and community groups to co-create local improvement plans</li> <li>Develop and support a high-performing team culture with clear expectations and growth opportunities</li> <li>Use data and insight to drive service improvements and strategic decision-making</li> <li>Monitor KPIs and resident satisfaction measures to identify trends and opportunities</li> </ul>What We're Looking For Must haves: <ul> <li>Strong housing legislation knowledge with proven delivery in a regulated environment</li> <li>Experience of operational management in a fast-paced setting</li> <li>Demonstrated ability to create a high-performing, resident-focused team culture</li> <li>Innovative mindset with a proactive, problem-solving approach</li> <li>Ability to champion innovation and trial dynamic, demand-led approaches</li> <li>Confidence using data and insight to drive service improvements</li> <li>Experience motivating, coaching and mentoring others</li> <li>Deep understanding of tenancy and social housing management trends</li> <li>Collaborative working style with excellent stakeholder engagement and communication skills</li> <li>High emotional intelligence and resilience</li> <li>Analytical thinking and decision-making based on data</li> </ul>Nice to haves: <ul> <li>Strong IT and digital capabilities, with an interest in tech-driven service enhancements</li> <li>Experience working with formal and informal resident groups</li> <li>Working towards Level 4 Chartered Institute of Housing qualification</li> </ul>For added brilliance: <ul> <li>Passion for community engagement and empowering residents to shape their neighbourhoods</li> </ul>Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. <ul> <li>annual salary: £50,870 per annum per annum</li> <li>25 days holiday, increasing with service, plus Christmas closure and buy options</li> <li>Generous pension scheme - up to 9.5% employer contribution via salary sacrifice</li> <li>Family-friendly leave: Enhanced maternity, paternity, and adoption leave</li> <li>Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)</li> <li>Life cover and income protection</li> <li>Flexible working - hybrid options, modern offices, free parking &amp; EV charging</li> </ul>And that's just the beginning! We're also thrilled to provide: <ul> <li>30+ qualified Mental Health First Aiders available to support</li> <li>Car leasing via salary sacrifice (for permanent colleagues subject to conditions)</li> <li>Funded training, qualifications &amp; apprenticeships</li> <li>3 paid volunteering days in the local communities</li> <li>Peer-recognition rewards platform</li> <li>Paid professional subscription (one per year)</li> </ul>Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 11/11/2025 Department Customer Locations High Wycombe Remote status Hybrid Yearly salary £50,870 Employment type Full-time

Neighbourhood Manager Location: Staines Type: Fixed Term Contract - 12 months Hours: 35 hours a week, Monday -Friday Salary: £34,800 - £36,631 DBS Level: Enhanced We'relooking for a proactive and dynamic Neighbourhood Manager to join ourteam and take ownership of tenancy management across our estates. You'll play akey role in maintaining safe, well-managed communities by conducting estateinspections, managing tenancy issues, and engaging with residents to ensurehigh standards of living and compliance. Key Responsibilities * Conduct regular estate inspections and maintain accurate records, ensuring timely resolution of issues. * Ensure buildings and systems meet statutory and fire safety requirements. * Collaborate with internal teams and external contractors to uphold building safety. * Engage residents in maintaining safety measures and promoting good housekeeping. * Lead on resident engagement strategies in line with regulatory requirements. * Manage decants from start to finish, ensuring effective communication and cost control. * Handle tenancy management including ASB, safeguarding, hoarding, and breaches, escalating where necessary. * Provide expert advice and support to residents on tenancy matters. * Represent A2Dominion at court hearings, case conferences, and external forums. * Identify and escalate risks to building safety and challenge unacceptable practices. * Monitor contractor performance and provide feedback to stakeholders. * Work with the service charge team to ensure accurate and transparent financial reporting. More about you * GCSEs (Grades A*-C) in Maths and English or equivalent. * Strong IT skills including Outlook, Word, Excel, and data analysis. * Proven experience supporting diverse and vulnerable residents. * Excellent communication and problem-solving skills. * Knowledge of housing law, welfare benefits, and financial inclusion (desirable). * Full UK driving licence and access to a vehicle for work purposes About us AtA2Dominion, we're more than a housing provider-we're a not-for-profitorganisation with a social purpose. We reinvest profits into buildingaffordable homes and delivering services that make a real difference. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Friday 7th November2025. We reserve the right to close early upon appointment of theright candidate.

The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team on a 3-month fixed term contract supporting planned works across social housing properties in Hertfordshire, North and Central London. Role Overview As the Resident Liaison Officer, you will be the key point of contact between residents and the project team, ensuring clear communication and minimal disruption during planned maintenance and improvement works. You'll be responsible for building trust, resolving concerns, and supporting the smooth delivery of works in occupied homes. Key Responsibilities <ul> <li>Act as the main liaison between residents and contractors during planned works.</li> <li>Provide timely updates and support to residents before, during, and after works.</li> <li>Coordinate access arrangements and ensure residents are informed of schedules.</li> <li>Handle complaints and queries with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project progress.</li></ul>Candidate Requirements <ul> <li>Proven experience as a Resident Liaison Officer in a social housing environment.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to manage sensitive situations with tact and diplomacy.</li> <li>Knowledge of planned works processes and tenant engagement best practices.</li> <li>Full UK driving licence and willingness to travel across sites.</li></ul>Contract Details <ul> <li>Duration: 3 months fixed term</li> <li>Hours: Full-time</li> <li>Location: Site-based across Hertfordshire, North and Central London</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Oaktree Court development based in Addlestone, Surrey. This position is offered on a 6 month fixed term contract. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team on a 12 month fixed term basis. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>Previous experience as a Resident Liaison Officer is desirable but not essential - what matters most is your enthusiasm, initiative, and determination to have a positive impact. Qualifications We are looking for someone who: <ul><li>Has excellent customer service skills with clear and confident communication.</li><li>Is highly organised with strong time management skills.</li><li>Can build positive relationships with a wide range of stakeholders.</li><li>Brings professionalism, discretion, and resilience under pressure.</li><li>Works well independently and as part of a team.</li><li>Demonstrates energy, drive, and a genuine commitment to making a difference.</li></ul>Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role. Qualifications Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Company Description Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Neighbourhood Housing Officer - Brixton SO2: Starting salary £42,912 per annum incl LW Fixed Term Contract or Secondment Opportunity for 6-months (Maternity Cover) About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: The team is based in the heart of Brixton, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities. We have a track record of our Neighbourhood Housing Officers moving on to more senior roles. About the Role: This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerability surveys and working with hoarders as well as responding to customer queries and dealing with complaints and members enquiries. You will carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility. There are a lot of opportunities to manage and direct your own work patterns. Although this is for an initial 6-month period there are often opportunities for this to be renewed. To be considered for interview, your CV and supporting statement will clearly evidence: Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers. Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area. Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out. Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. <ul> <li>Good communication and interpersonal skills</li> <li>Collaborative worker and supportive team player</li> <li>Effective communicator, conflict resolution, good written skills</li> <li>Self-motivated, good attention to detail, flexible and responsive.</li> </ul>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Dan Prentice, <a href="mailto:aprentice@lambeth.gov.uk" target="_blank">aprentice@lambeth.gov.uk</a> (Thursdays and Fridays) and Joyce Guiste <a href="mailto:jguiste2@lambeth.gov.uk" target="_blank">jguiste2@lambeth.gov.uk</a> (Monday - Wednesdays) How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 2 November 2025. Interviews will be held on 11^th November 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Occupational Sick Pay based on length of service.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li></ul>Salary range <ul><li>£40,000 - £44,999 per year</li></ul>

Neighbourhood Housing Officer

Job Description Neighbourhood Housing Officer - Brixton SO2: Starting salary £42,912 per annum incl LW Fixed Term Contract or Secondment Opportunity for 6-months (Maternity Cover) About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: The team is based in the heart of Brixton, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities. We have a track record of our Neighbourhood Housing Officers moving on to more senior roles. About the Role: This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerability surveys and working with hoarders as well as responding to customer queries and dealing with complaints and members enquiries. You will carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility. There are a lot of opportunities to manage and direct your own work patterns. Although this is for an initial 6-month period there are often opportunities for this to be renewed. To be considered for interview, your CV and supporting statement will clearly evidence: Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers. Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area. Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out. Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. <ul><li>Good communication and interpersonal skills</li><li>Collaborative worker and supportive team player</li><li>Effective communicator, conflict resolution, good written skills</li><li>Self-motivated, good attention to detail, flexible and responsive.</li></ul>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Dan Prentice, <a href="mailto:aprentice@lambeth.gov.uk" target="_blank">aprentice@lambeth.gov.uk</a> (Thursdays and Fridays) and Joyce Guiste <a href="mailto:jguiste2@lambeth.gov.uk" target="_blank">jguiste2@lambeth.gov.uk</a> (Monday - Wednesdays) How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 2 November 2025. Interviews will be held on 11th November 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Desirable <ul><li>Evidence of change management delivery</li><li>Knowledge of Landlord/Tenant Legislation</li></ul>

Community Manager

We are currently recruiting for a Floating Neighbourhood Housing Officer to join our successful and motivated Team that helps support thedeliver the best housing services within Tower Hamlets. To be successful in this role you will need to have the following skills and experiences in <ul><li>Managing a Neighbourhood patch, that provides tenancy neutral Housing and Estate management services.</li><li>Managing different patches depending on service requirements</li><li>Managing a Neighbourhood patch of approx. 1000 properties.</li><li>Pro-actively managing all potential hazards and Fire Risk Assessments.</li><li> Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents.</li><li>To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.</li><li>Be sympathetic in managing stressful circumstances with clients via various communication platforms, including home visit and when representing the Council in court.</li><li>Managing a portfolio of tenancy sustainment cases e.g. Safeguarding, Domestic Abuse and Hoarding.</li></ul><ul><li> What we offer </li><li> 29 days' paid holiday each year, plus 8 bank holidays</li><li>Pension scheme</li><li>Cycle to Work salary sacrifice scheme,</li><li>Interest-free loans for season tickets</li><li>Well-being discounts.</li><li>Newly refurbished offices, with free tea, coffee and fruit, and shower facilities;</li><li>Flexibility for blended and remote working provisions;</li><li>Working within a diverse and inclusive workforce </li></ul>We are an accredited 'disability confident employer' that guarantees an interview for all those that have indicated a disabled that meets the minimum essential criteria for the role. How to apply You are encouraged to read the Job description and person specification before applying for this job role.

Title: Neighbourhood Housing Lead -South East and Kent Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: South East and Thames Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29th October 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our South East and Kent Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - South East and Kent - October 2025

Scheme Manager - Broxbourne Salary: £33,054 per annum Hours: 37.5 per week Location: Broxbourne Contract: Permanent Are you passionate about making a real difference in the lives of people experiencing homelessness? Do you have the leadership skills to inspire a team and create a safe, supportive environment where individuals can rebuild their lives? At Hightown, we are looking for a motivated and compassionate Scheme Manager to lead our supported housing scheme in Broxbourne, which provides accommodation for up to 20 single homeless individuals. About the Scheme Our team delivers trauma-informed, person-centred support, helping residents access the services they need - from securing move-on accommodation and claiming benefits, to accessing counselling and specialist support for substance misuse. We are proud to offer a space built on dignity, respect, and empowerment - and we're looking for someone who shares these values. What You Will Be Doing As Scheme Manager, you will: <ul><li>Lead and support a dedicated team</li><li>Oversee the delivery of high-quality support and advice</li><li>Ensure individuals can access and maintain safe, secure housing</li><li>Promote a positive workplace culture rooted in respect and inclusion</li></ul>What We Are Looking For You will bring: <ul><li>Knowledge of homelessness legislation, housing law, and the Equalities Act</li><li>Understanding of the complex challenges faced by homeless individuals</li><li>Experience working in homelessness services</li><li>Proven leadership and supervisory experience</li><li>Strong IT and administrative skills</li><li>Full UK Driving Licence</li></ul>Why Join Hightown? We value our people and offer a generous benefits package, including: <ul><li>33 days annual leave (including bank holidays), rising to 35 with service</li><li>Annual performance bonus</li><li>Monthly attendance bonus</li><li>Comprehensive wellbeing support through the Five Ways to Wellbeing</li><li>Ongoing training and development</li><li>Workplace pension &amp; life assurance (3x annual salary)</li><li>Refer-a-friend scheme (£130 bonus)</li></ul>At Hightown, we put the people we support first. We are committed to building passionate, inclusive teams that deliver outstanding care - cost-effectively, without compromising on quality or safety. We are proud to be an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Job Description Temporary Accommodation Officer SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation. You'll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation which includes nightly paid, private sector leased accommodation and council owned hostels We work in a fast paced and reactive environment where no two days are the same. We work hard at building relationships with are internal and external colleagues to ensure a joint service delivery. About the Role: Responsible for dealing with all complaints, including responding to members enquiries, emergencies, breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary. Provide advice, support and answer queries via the temporary accommodation duty inbox on a rota basis. Oversee the day-to-day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance. <ul><li>To be considered for interview, your CV and supporting statement will clearly evidence:</li><li>Ability to work independently, motivated and put people first</li><li>Professional written and verbal communication skills and the ability to adapt to a diverse range of clients</li><li>Excellent customer service skills</li><li>Excellent organisation skills and the ability to prioritise</li><li>Commitment to maintaining and improving the quality of services provided.</li><li>Educated to degree level standard or equivalent or demonstrable suitable experience.</li></ul>Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Natalie Johnson <a href="mailto:ntrowers@lambeth.gov.uk" target="_blank">ntrowers@lambeth.gov.uk</a> Recruitment Timelines: Advert close date: 11:59pm on Sunday 2nd November 2025. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Temporary Accommodation Officer

Inhabit Hotels Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we'll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it's a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people's lives, particularly by creating job opportunities. Role Overview The House Manager manages Heads of Departments directly and leads the wider hotel team, overseeing all aspects of running a hotel, including but not limited to Guest Experience from pre-arrival to post-departure service, Events, Health &amp; Safety, P&amp;L, Compliance, Training, Maintenance, Projects, Commercial Performance, and Reputation Management. House Manager holds responsibility for the health, safety, and welfare of employees, guests, and visitors of the hotel. House Manager ensures licence, award and insurance agreements are respected, adequate procedures, trainings are in place and responsibilities are clearly defined. KEY RESPONSIBILITIES Team &amp; Operations Management • Discipline and a high degree of care are always shown towards guests. • Staffing levels are aligned to business needs and adjusted as required. • Team member rotas, holidays, hours, and attendance are effectively managed and communicated to Payroll. • Headcount changes are made in a timely manner to ensure consistent service delivery and cost control. • Underperformance is addressed promptly and in line with HR procedures. • High-performing team members are recognised and encouraged to grow within the business. • All team members represent the property's values when interacting with guests and colleagues. • Starters, leavers, and payroll changes are processed accurately and in accordance with deadlines. • Payroll is updated with relevant changes in line with agreed schedules. • Wage queries are resolved swiftly, and discrepancies are investigated and corrected promptly. • Annual appraisals and probation reviews are carried out on time and to the required standard. • Shift leaders are trained to conduct performance reviews and provided with ongoing coaching. • The quality and consistency of all performance reviews are regularly monitored. • All team members receive constructive and high-quality feedback on their performance. • Performance at all levels is appropriately managed, with necessary actions taken when required. • Daily operations meetings are conducted on time and run effectively. • A monthly schedule of team communication meetings is published and well attended. • Team members are kept informed of daily, departmental, and wider business updates. • Positive working relationships are encouraged and maintained across all departments. Training &amp; Development • Acts as a role model for the team, demonstrating high standards of behaviour, communication, and guest service. • Coaches, mentors, and supports team members to perform at their best. • Ensures all new team members complete a thorough departmental induction and any required training. • Maintains accurate and up-to-date training records. • Ensures all Standard Operating Procedures (SOPs) are current and aligned with operational standards. • Facilitates and supports daily briefings and ongoing training sessions. • Service training manuals are regularly reviewed, updated, and used to support team learning. • New team members are signed off before being scheduled to work without supervision. • Provides timely, constructive feedback to direct reports and other team members when appropriate. • Actively gathers guest feedback to assess and improve training effectiveness. • Uses feedback to drive service improvements and team development. • Works with relevant internal departments (e.g. L&amp;D, Guest Experience) to support training programmes and upskilling. Service Quality • Ensures guest needs are anticipated, and appropriate arrangements are made to meet those needs. • Maintains personal contact with key guests to develop strong, positive relationships. • Oversees arrival, departure, and long-stay guest planning with hotel teams to ensure smooth execution. • Drives efforts across to enhance guest experiences and exceed expectations. • Actively encourages and facilitates the collection of guest feedback. • Oversees the handling of guest complaints, ensures thorough investigations are conducted, shares learnings with the team, and implements measures to prevent recurrence. • Ensures guest complaints are resolved appropriately and in a timely manner, with a focus on root-cause analysis and service recovery. Reputation Management • Maintains an effective presence during peak business times, high footfall periods, and at any opportunity to build quality connections with guests. • Demonstrates strong attention to detail regarding the overall presentation, both internally and externally. • Oversees guest response management and ensures action plans are developed and implemented to enhance guest experience and overall reputation. Health &amp; Safety • Ensures all properties comply with the Health and Safety at Work etc. Act 1974 and all other applicable UK Health &amp; Safety and Fire Safety legislation, including but not limited to the Workplace (Health, Safety and Welfare) Regulations, Manual Handling Regulations, First Aid at Work Regulations, Personal Protective Equipment at Work Regulations, and the Regulatory Reform (Fire Safety) Order 2005. • Ensures suitable and sufficient Health &amp; Safety policies, procedures, training, and safe systems of work are implemented across all hotels, in areas including but not limited to fire safety, food safety, asbestos management, and Legionella control. • Regularly reviews the Health &amp; Safety management systems at each property and ensures accurate health and fire safety records are maintained. • Monitors and implements changes to existing procedures based on best practice, legal updates, and industry standards. • Promotes a strong Health &amp; Safety culture through visible leadership, effective training, and ongoing practical support. • Seeks advice from the Head of Health, Safety and Security to ensure full compliance with legal duties and internal standards. SKILLS &amp; QUALIFICATIONS • Minimum of 3-5 years of proven leadership experience in a senior Front Office, Rooms Divisions, or Hotel Management roles within a luxury hospitality environment. • Strong leadership and team management skills, with the ability to mentor and motivate staff. • Exceptional customer service and communication skills, with a passion for delivering excellence. • Ability to work effectively under pressure, manage multiple priorities, and adapt to changing guest needs. • High level of organisational and problem-solving skills with a focus on operational efficiency and meticulous attention to detail. • Proficiency in hotel management systems and reporting tools. • Excellent verbal and written communication skills, with the ability to build rapport with guests and internal teams. • Fluency in multiple languages is an advantage. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. WORKING CONDITIONS • Full-time position with a variable schedule, including evenings, weekends, and holidays as needed. • Fast-paced environment requiring the ability to manage multiple priorities simultaneously. • On-call availability may be required for emergencies or operational issues. • Extended periods of standing or walking may be necessary during events or busy periods. • Must be able to handle high-pressure situations with professionalism and composure. • Occasional travel for training or sister-property support. Benefits • Competitive salary. • A supportive, empowering team environment. • Benefits platform with various discounts. • 28 holidays including eight bank holidays, with more holidays after two-year service. • Cash-back health benefits, including optical, dental, chiropractor and physio services. • Discounted gym membership. • Access to Wellbeing platform and sessions, including EAP. • Awards and Recognition Programme. • Annual parties. • Regular and ongoing training and development, including leadership workshops. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

The Housing Regeneration Team contributes to the strategic development of the Council's HRA portfolio and takes the lead on borough wide housing development projects and partnerships. The team is responsible for driving the corporate housing development programme and small sites programme by identifying and working up project opportunities that meet the Council's vision and values and deliver the required outputs. Such schemes may individually extend to developed values of well over £100m per project. The purpose of this job is to have responsibility for managing projects within the Housing Development Programme and, thereby, contribute to the delivery of new homes in support of the Council's objectives to deliver over 3,500 new affordable homes. The role of the Housing Enabling Manager presents an exciting opportunity to join a vibrant, forward thinking and pro-active team. The role is to drive action to accelerate the supply of housing in the Borough at pace. It recognises that historical supply is below requirements and that step change is needed to drive and support delivery. The role will also actively promote internally and externally the need for housing delivery at pace and provide information, advice and guidance to those with land to bring forward schemes. It will have a leading role in supporting the multi-disciplinary Regeneration and Development teams which will provide a governance structure to support the work programme. Contact Details: If you would like to know more about the role, please contact Aneesh Maini at <a href="mailto:aneesh.maini@enfield.gov.uk" target="_blank">aneesh.maini@enfield.gov.uk</a> If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 020 8132 1615. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Housing Enabling Manager

This position sits in our Marketing &amp; Technology service based in London. We combine data, technology, creative and paid media to crack brands' business problems &amp; drive revenue through a variety of digital marketing solutions like social, influencer, TTL ad campaigns, augmented reality, AI and innovation. Our clients include eBay, easyJet, Just Eat Takeaway and PepsiCo. JOB PURPOSE If you want to create fame through world class community engagement for a roster of brilliant brands then we want to hear from you! We're seeking a culture-obsessed social media/ community manager to develop highly engaged communities for some of the world's biggest and most exciting brands. You'll be experienced in managing multiple social media platforms (including some experience building assets in-app for TikTok or capturing content yourself) and have excellent communication and copywriting skills. You'll be comfortable to communicate with the client directly if needed and supported by your wider team, and be proactive in uncovering opportunities to drive community engagement forward in new and exciting ways. Balancing scheduling, posting, engaging with the community, gathering social insights and identifying the latest trends and platform updates will be second nature to you (and fun!). Attending events and live reporting is in your wheelhouse and you are detail focused on the creative output. It goes without saying that you'll know the latest social trends, memes, viral sounds and breaking news before anyone else does - and be able to bring them to a weekly newsroom. Creating 'reactive' content for your brands, and placing it at the heart of social culture will be part of your repertoire. KEY RESPONSIBILITIES <ul><li>Daily monitoring and community engagement across key social media platforms for a roster of key clients</li><li>Creating assets in app, and having expert knowledge of the latest trends and platform updates</li><li>Proactively finding new opportunities to drive community engagement forward</li><li>Responsible for the scheduling and community engagement of social channels such as TikTok, Threads, Instagram, Pinterest, Facebook, YouTube and beyond</li><li>Bringing social trends, insights and platform updates to the wider team through a weekly newsroom and proactively where appropriate</li><li>Brand guardian of your client's TOV and look and feel </li><li>Completing work to a deadline, often with fast turnaround times</li><li>Be aware of, and respond to current platform updates, media trends and pop culture</li><li>Use your experience and ideas to contribute to the development of our creative process</li><li>Contribute to our creative process by sharing your ideas and experience</li></ul>SKILLS AND PREVIOUS EXPERIENCE <ul><li>Relevant experience in a social media manager / community management role within a creative and fast paced environment</li><li>Community management experience for a large, global brand across multiple platforms</li><li>Expert knowledge of scheduling and social media platforms including TikTok</li><li>Finger on the pulse for trends (social, cultural, gaming, music) </li><li>Brilliant, creative writer </li><li>Excellent written and verbal communication skills </li><li>Strong presentation skills </li><li>Ability to react quickly within a fast-paced environment </li><li>Ability to remain focused under pressure and work under tight deadlines </li><li>Works well within a team and with clients </li></ul>WE OFFER <ul><li>A flexible, hybrid working policy</li><li>The choice of medical healthcare providers (Bupa or Medicash) </li><li>25 days holiday plus bank holidays and your birthday off each year</li><li>Company pension scheme </li><li>EAP scheme</li><li>Ride to work scheme </li><li>Enhanced family friendly policies</li><li>Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®.</li><li>A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.</li><li>Awesome clients. Whether big or small, local or global - at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!</li><li>The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.</li><li>Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.</li></ul>WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY &amp; INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

31 Housing / Neighbourhood management Jobs in London, UK