Housing and Tenancy Services Manager
London Borough Of Hounslow
United Kingdom
Published 2 weeks ago
Full Time
About us at Hounslow
We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.
Our Benefits
If you join us, you'll have access to a range of employee benefits. Read more about these here.
About The Role
This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders. You will join a refreshed leadership team committed to Be a good Landlord for our residents. You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership.
A comprehensive understanding of housing law including council housing management and Regulatory Requirements will be essential to your success.
About The Team You'll Be Working In
You will provide leadership across the Housing Tenancy Management service.
You will have direct managerial responsibility for 3 Assistant service managers and indirect responsibility for approximately 22 staff.
Your leadership will play a crucial role in leading diverse housing teams, contributing to the Council's Housing and Tenancy Service through effective coordination, performance management, and service delivery.
About You
We are looking for a strategic, motivated and accomplished housing leader who can demonstrate:
• Significant senior leadership experience in tenancy management or closely related housing services.
• Extensive knowledge of current issues, legislation and national policies related to housing management.
• A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
• Experience of leading teams to deliver high performing, value for money services through effective planning and performance management.
• Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
• Outstanding communication and relationship building skills, with experience of working constructively with a wide range of partners and stakeholders.
• The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
• A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
• The authority, credibility and political acumen to work effectively with elected members.
• A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
• High personal integrity and a commitment to equality, accessibility and respectful working practices.
If the points below resonate with you, we would love to receive your application:
1. Are you enthusiastic and driven?
2. Are you performance focused?
3. Are you adept at managing complexity?
Essential for The Role:
A Basic DBS is required for this role.
Further Information
More details about the responsibilities and expectations for this role can be found in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: Courtney.Smith@hounslow.gov.uk
Interviews for this job will be held during week commencing 17th August 2026.
We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.
Our Benefits
If you join us, you'll have access to a range of employee benefits. Read more about these here.
About The Role
This is an exciting opportunity to join a progressive housing service with a clear mandate to improve the quality of our services for tenants and leaseholders. You will join a refreshed leadership team committed to Be a good Landlord for our residents. You will bring deep experience of delivering what truly matters to tenants, demonstrated through a strong track record of tenancy management leadership.
A comprehensive understanding of housing law including council housing management and Regulatory Requirements will be essential to your success.
About The Team You'll Be Working In
You will provide leadership across the Housing Tenancy Management service.
You will have direct managerial responsibility for 3 Assistant service managers and indirect responsibility for approximately 22 staff.
Your leadership will play a crucial role in leading diverse housing teams, contributing to the Council's Housing and Tenancy Service through effective coordination, performance management, and service delivery.
About You
We are looking for a strategic, motivated and accomplished housing leader who can demonstrate:
• Significant senior leadership experience in tenancy management or closely related housing services.
• Extensive knowledge of current issues, legislation and national policies related to housing management.
• A record of consistent achievement at senior management level within an organisation of comparable scope and complexity.
• Experience of leading teams to deliver high performing, value for money services through effective planning and performance management.
• Excellent interpersonal skills, with the ability to inspire, motivate and empower colleagues while maintaining clear performance expectations.
• Outstanding communication and relationship building skills, with experience of working constructively with a wide range of partners and stakeholders.
• The ability to build and maintain trust with tenants, colleagues, external agencies and government departments.
• A strong strategic mindset with experience of initiating and overseeing major projects, policy development and service transformation.
• The authority, credibility and political acumen to work effectively with elected members.
• A proven ability to bring stakeholders together around shared goals and maintain an organisational focus on community needs.
• High personal integrity and a commitment to equality, accessibility and respectful working practices.
If the points below resonate with you, we would love to receive your application:
1. Are you enthusiastic and driven?
2. Are you performance focused?
3. Are you adept at managing complexity?
Essential for The Role:
A Basic DBS is required for this role.
Further Information
More details about the responsibilities and expectations for this role can be found in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: Courtney.Smith@hounslow.gov.uk
Interviews for this job will be held during week commencing 17th August 2026.