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Job Description Role: Housing Officer Contract Type: Permanent Working Hours: 18.5 hours per week, 8:30am - 4:50pm, Thursday, Friday and alternate Wednesdays Worker Type: Hybrid Worker Salary: Salary Grade D - £26,824 (Level one) rising to £27,694 per annum (Level three), actual pro rata amount is £13,412 - £13,847 per annum. Location: St Ann's Housing Office We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role As a Housing Officer within Nottingham City Council's Housing Services, you'll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where you'll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes. You'll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly. We're looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, you'll have the satisfaction of knowing your work makes a real difference to people's lives and communities across Nottingham. About You The ideal candidate will have: 1. Previous experience of working in a housing environment and an ability to learn. 2. Ability to demonstrate self-motivation and work proactively with minimum supervision. 3. Proven ability to work to a high level of accuracy 4. Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude. 5. Ability to react and respond positively to change 6. Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations. Please ensure you demonstrate clearly how you meet the 6 requirements in your CV &amp; supporting document. You can find the job description for this post here. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 30 January 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interview Date: W/C 16 February 2026 If you have any queries about the role or the recruitment process, please contact us via email: <a href="mailto:recruitment@nottinghamcity.gov.uk" target="_blank">recruitment@nottinghamcity.gov.uk</a> If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Housing Officer NCCHS

An exciting Apprentice opportunity has arisen to work with our Estates Services Team. We are looking for an Apprentices to work as part of Sheffield City Council's Housing and Neighbourhood Service, supporting the delivery of a quality housing Service. This is to be carried out with a strong emphasis on quality, customer care, consultation and teamwork, to deliver Estates Services within an area of the City within clearly established and monitored targets and standards. You will contribute to the team to ensure service delivery priorities are met by providing a point of contact for internal teams and external agencies. This is a two-year apprenticeship where you can expect to be provided with the necessary training, support and time to study towards a recognised qualification. This opportunity will allow you to develop the skills to fulfil the role of Estates Housing Officer, gain excellent work experience by being supported by experienced staff and to gain a qualification whilst earning a salary. You will study towards a Level 2 apprenticeship to obtain a Housing Certificate. Level 2 Maths and English CSE - grade 1 GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C at the point of recruitment OR you will be expected to achieve this during the apprenticeship, to successfully complete. Over the apprenticeship programme we will provide you with the training required to develop your skills, knowledge and experience, enabling you to successfully move into the trained to post of Estates Housing Officer. These skills will equip you to undertake the full duties of the Job Description. Specifics of the Role The role is to provide support to staff responsible for delivering Estates Services policies and procedures on behalf of Neighbourhood Services. You will support the team in ensuring that Housing systems remain up to date and contain accurate information. You will manage inboxes, process and respond to enquiries and utilise various systems to accurately record and extract data. You will undertake preparation for reports that housing submits responses to, including extracting information from systems and using your judgment to identify important information. You will also need excellent IT skills, and can be able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful. We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. Pay £10.80 per hour for the first year, the second year will depend on the age of the apprentice, with apprentices under 18 still earning £10.80 and those over 18 earning £12.21. Trained to post-upon completion of your apprenticeship you will earn a salary of £26,403 annually as of today's rate of pay. If you would like some support with completing the application form, please contact <a href="mailto:sccapprenticeships@sheffield.gov.uk" target="_blank">sccapprenticeships@sheffield.gov.uk</a> or <a href="mailto:housing.employability@sheffield.gov.uk" target="_blank">housing.employability@sheffield.gov.uk</a> We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. It is a great time to join us and we welcome your application. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Apprentice Estates Housing Officer

What's the job? This is an exciting opportunity to join our busy Private Sector Housing team, contributing to improving standards and health outcomes for our residents. You will investigate complaints, apply housing standards and take enforcement action to make properties safe and healthy. You will assist in the delivery of grants and financial assistance to adapt and repair properties, and energy efficiency initiatives to achieve low carbon and warm homes. What's our vision? You will play an important part in delivering the Housing Services vision "to be more than a housing service. We are passionate about what we do, and we will work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers." What will I need? You will have: <ul><li>Experience in Private Sector Housing regulation/enforcement. </li><li>A levels or equivalent and a Housing or Environmental Health related qualification. </li><li>HHSRS certificates of competency in assessment and enforcement</li><li>A strong interest in improving private sector housing and health outcomes; </li><li>The ability to prioritise a busy caseload and find positive solutions to complex challenges</li><li>Be highly motivated and enthusiastic with strong customer centred skills. </li></ul>What we offer: <ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: 24 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking plus a £1000 Essential Car User Allowance </li><li>Pensions: Membership of the Local Government (CARE - Career Average (Revalued Earnings) Pension Scheme - Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look here at all the additional benefits that we offer.</li></ul>For an informal discussion about this post, you can contact Claire Pickering Private Sector Housing Manager, on 01892 554049 or <a href="mailto:Claire.Pickering@tunbridgewells.gov.uk" target="_blank">Claire.Pickering@tunbridgewells.gov.uk</a> Equal Opportunities Tunbridge Wells - Working for Equality. We welcome applications from all sections of the community. Safeguarding The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment. Salary range <ul><li>£34,211 per year</li></ul>

Private Sector Housing Officer

Overview Ref: 10826 Salary: £19,050 - £20,076/annum Location: - United Kingdom -- Scotland Type: Permanent Posted 16 January 2026 Closing date 31 Jan 2026 23:59 Housing Officer Location: West Area Office Working Hours: 17.5 hours per week (Job Share) Remuneration: £19,050 Starting Salary (salary during 6-month probation period), £20,076 (upon completion of successful probation) Closing Date: Sunday 31st January 2026, 23:59 New Year, New Career? Come and join our Team! Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. About the Role As the Housing Officer, you will manage a group of sheltered, amenity and general needs housing developments, including managing staff based on those developments, ensuring the delivery of highly effective housing support and administration services. This role is a permanent post offering 17.5 hours per week (Job Share), on a rota basis. Your role will also include: <ul><li>Manage housing applications and allocations and liaise with residents and statutory agencies.</li><li>Ensure the provision of efficient and effective day to day management on developments.</li><li>Provide advice and assistance to others regarding Hanover sheltered housing management services.</li><li>Organise and lead, present and attend meetings with customers and other parties as necessary.</li><li>Encourage and support Customer Engagement on developments to ensure all can contribute and be part of the Customer Engagement Strategy.</li><li>Utilise your knowledge of applicants for housing, developments and local areas to liaise with Area Administrative Officers.</li><li>Assess housing applications by means of telephone / home visits where appropriate.</li><li>Effectively collaborate with local authorities, customers, and internal colleagues at all levels of the organisation.</li></ul>About You <ul><li>Two years demonstrative experience in a similar / equivalent role</li><li>Possess a working knowledge of housing legislation and housing management.</li><li>Possess a working knowledge of welfare benefits legislation applicable to the Association's business.</li><li>Budgeting and finance monitoring skills.</li><li>Basic computer skills, including experience using Microsoft Windows, word-processing &amp; e-mail.</li><li>Ability to communicate and build rapport with a wide range of people</li><li>Hold a relevant qualification suitable for registration with the SSSC (or be prepared to obtain this).</li><li>Occupational requirement to hold a UK driving license.</li></ul>What We Offer Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed are rewarded: <ul><li>Competitive salary and pension options</li><li>Flexi-working and Hybrid Working Model</li><li>Ongoing 'on-the-job' training</li><li>Full paid PVG / Disclosure</li><li>Childcare vouchers</li><li>Employee Health and Wellbeing Support Service</li><li>Cycle to work scheme</li><li>Tech Scheme</li><li>Family friendly policies</li></ul>Hanover is an equal opportunity and disability confident employer. Hanover (Scotland) Housing Association Ltd Scottish Charity no: SC 014738

Housing Officer (Job Share)

Job Description Salary range: £40,182- 42,060 p.a. inc. London weighting Contract: Fixed - Term Contract for 12 Months Hours of work: 36 hours per week Location: Brent Civic Centre, Turning Point, &amp; other locations as required An excellent opportunity to make a difference... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post One of the Government's main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this. We have received funding from Ministry of, Housing, Communities and Local Government for a full time Rough Sleeper Navigator positions to work with rough sleepers to navigate pathways for a life away from the streets. The post holder will act as a single point of contact for rough sleepers and work with this client group in a person-centred way to ensure sustainable outcomes around housing are achieved. The postholder must have comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex cases. Clear guidance and supervision will be provided in an organisation that promotes people from within, is passionate about equality and diversity and wants its staff to succeed. You will be supporting rough sleepers to end their homelessness and will do this by providing robust housing advice and support, working with partner agencies and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved The Person Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services? We are looking for an empathetic individual who is passionate about providing the best level of services to vulnerable rough sleepers with homelessness legislation experience. You will be able to work well under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised. You will be a fast learner who is able to take on training around legislation and go on to apply it with support. We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history rough sleeping. To meet the requirements of this exciting role, you will have a passion for collaborative multi-agency working and the skills to assist service users to attain the skills required to successfully maintain and sustain a tenancy and to live independently in the community. Why join us? We know people achieve their best when they feed valued. At Brent, you'll benefit from: <ul> <li>Up to 33 days annual leave (depending on length of service) plus bank holidays</li> <li>Excellent pension with generous employer contributions (LGPS)</li> <li>Hybrid and flexible working options available for most roles</li> <li>Supportive family-friendly policies for parent, guardians, and carers</li> <li>Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme</li> <li>Financial support such as education sessions, childcare deposit loans, and season ticket loans</li> <li>Learning and development opportunities to help you grow your career</li> <li>Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment</li> </ul>Closing date: Friday 30 January 2026 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us. Job Description

Rough Sleeper Housing Officer

The Vacancy As a Service Officer, you will work onsite at Vivian Court and Philip House, London. In this role, you will oversee building safety, manage tenancies including viewings, settling in new residents, and handling sign-ups, and complete fire risk assessments. You will also take part in resident meetings, report on communal and individual repair requirements, and manage light anti-social behaviour issues as they arise, ensuring a safe and welcoming environment for all residents. About You You'll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li></ul><ul> <li>Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills. </li> <li>Driving licence and access to a car for work purposes </li></ul>About Us Central &amp; Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>C&amp;C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&amp;C is passionate about supporting diverse candidates. Internally you will be known as a Service Officer. If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. If you are successful, an Enhanced DBS check will be required. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Sheltered Housing Officer

The vacancy Permanent Full time (37 hours per week) Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing as a Housing Officer: • Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. • Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. • Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. • Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. • Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. • Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: • Previous experience in housing or tenancy management, ideally within a social housing setting. • A strong understanding of ASB legislation and best practice in case handling. • Proven ability to manage rent arrears and support financial wellbeing. • Excellent customer service skills with a resident-first approach. • Strong problem-solving, negotiation, and influencing skills. • Effective communication, time management, and organisational abilities. • Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: • A competitive salary of £35,500 per annum including car allowance • 28 days holiday PLUS Bank Holidays • A generous contributory pension scheme • Private health care • Free life assurance • Access to a wide range of wellbeing services and tools, including a digital gym • Opportunities for learning and development • Discounted gym membership • Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references. About us bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!). Our vision and values 'Quality homes. Connected communities'. Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

Ealing Council have an exciting new opportunity for a Sheltered Housing Officer available on a full time basis (Monday to Friday - 9am to 5pm 35 Hours per week) in our Sheltered Housing Service. Are you an experienced housing professional with a desire to help and support vulnerable and elderly tenants or are you currently working in a non-housing role, but have transferrable skills that you think would be beneficial to the Sheltered Housing service? If so, we'd love to hear from you. We're looking for a compassionate and proactive Sheltered Housing Officer to help vulnerable residents across Ealing maintain their tenancies and live more independently. In this rewarding role, you will build trusted relationships with tenants, identify support needs through proactive visits, and work in partnership with internal teams and external agencies to coordinate tailored support. You will provide practical help and advice, contribute to safeguarding, and make sure residents can access the services they need to thrive in their homes and communities. You will need excellent communication skills, experience supporting vulnerable people, and the ability to manage a varied caseload with care and professionalism Closing date for applications: 27 January 2026 You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you. We've tried to make this website as accessible as possible. You can use the accessibility widget on the right hand side to make it more accessible to you and your needs. Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive. We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce. Please note all applications will be determined on merit. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

The Vacancy Maternity Cover Fixed Term - 12 months We are looking for a Housing Officer to be part of a professional team providing customer focused housing management services to our general needs tenants. The successful candidate will be highly motivated and will have sound practical experience of delivering of housing management in a fast paced environment. You will be used to keeping up to date with legislation, regulatory requirements and best practice. As an ambassador for Trent &amp; Dove, building relationships with our customers and a range of different agencies is a key part of the role, with the aim of delivering exceptional housing management services. This post offers an excellent opportunity to play a key role in achieving our objectives to provide homes and services that transform homes, lives and communities. You will do this by ensuring that our estates and communities are allowed to thrive through the effective management of anti-social behaviour, sustaining tenancies, supporting community engagement and ensuring our homes remain compliant with relevant legislation concerning gas and electrical safety. You will have: <ul> <li>A strong customer focus</li> <li>Excellent problem solving abilities</li> <li>Great communication skills</li> <li>The ability to work to targets and deadlines. </li></ul>Due to the nature of the role you must have a driving licence and access to a vehicle. The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing. The Benefits Agile working Pension scheme Free car park Private healthcare scheme Long service recognition award *Please be aware that some benefits may be role dependent.

Do you want to work in a successful team, delivering at pace? Are you looking for a career defining role where you can make a real difference, and contribute to accelerating the delivery of the borough's significant growth plans? Situated at the heart of the North West and part of the Liverpool City Region, St Helens is a borough with ambitious plans for substantial regeneration and growth over the coming years. With proposals for delivery of over 9,000 new homes by 2035, transformational town centre masterplans in development, a cutting-edge programme of active and sustainable transport infrastructure and a growing focus on the role place-making can make in addressing the impacts of climate change, there has never been a more exciting time to join our ambitious, friendly and welcoming team. St Helens has a new Housing Strategy and Local Plan which together set out the Council's vision for housing in the borough - Quality and Accessible Homes for All We are now looking for an ambitious, dynamic candidate with relevant experience to lead on the development and implementation of the Council's strategic housing initiatives. The successful applicant will work with stakeholders internally and externally to bring forward market led and affordable housing development opportunities within the borough and help turn vision in to reality. You will work with colleagues and partners to ensure a coherent cross-tenure approach to the Council's housing policies and strategies and ensure our borough's ambitious plans become reality. You will also work across the Housing and Growth teams to achieve quality homes of the right type in the right locations to meet the needs of existing residents and those looking to move to the borough. The above combined with our need for sustainability, working towards net zero and linking with active travel, means there has never been a more important time to get housing development right. Applicants will need to demonstrate that they are able to establish strong relationships and networks with a range of internal and external stakeholders, including developers and housing professionals. You will show a drive and commitment and a willingness to learn and adapt. In return, we offer flexible working allowing you to hybrid work from home as well as from an office setting. For an informal discussion, please contact Lee Norman, Head of Housing, on (01744)676230 or 07765226644. If you feel you are the right person for the job, and want to make a difference, we would love to hear from you. Full Job Description &amp; Person Specification Documents are included with this advert. We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment. Share this vacancy with friends and family via your socials below! Making a Difference Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.. St Helens Borough Council | Jobs | Search here for your perfect career - Home Page St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment. St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Strategic Housing Officer

About the role This role is critical and offers a unique opportunity to shape strategies and a policy framework and will be involved in a wide range of strategic and enabling activities. You will help lead on, create, deliver and monitor the Council's Housing strategies and ensure that homelessness and housing delivery are core elements to other housing related strategies. You will work with our internal planning and development teams and housing providers/developers to increase the delivery of new affordable homes to help meet the growing demand across West Northamptonshire. This will involve providing advice and negotiating the provision of new homes. You will ensure there is up-to-date research and information to enable informed decision making related to affordable housing. You will be key in furthering and developing partnerships with internal partners, delivery partners, developers, Registered Providers and other statutory and voluntary agencies in developing affordable housing, preventing homelessness to support the delivery of sustainable housing solutions across West Northamptonshire. What will you be doing? In this role, you will: <ul><li>Drive housing strategy and policy development.</li><li>Negotiate affordable housing through planning and viability assessments.</li><li>Lead innovative affordable housing delivery projects, including property acquisitions for homelessness prevention.</li><li>Build strong partnerships with developers, registered providers, Homes England, and local communities.</li><li>Secure funding and optimise resources to meet housing needs.</li></ul>About you Are you passionate about shaping housing strategy and delivering real outcomes for communities? We're looking for a dynamic housing professional to help deliver the strategic housing vision and the development and delivery of affordable housing across West Northamptonshire. What we're looking for: <ul><li>Proven experience in strategic housing, planning policy, or housing enabling.</li><li>Strong negotiation skills and understanding of development economics.</li><li>Ability to lead projects, influence stakeholders, and deliver results.</li><li>Knowledge of housing legislation, S106 agreements, and affordable housing delivery mechanisms.</li></ul>Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council . About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Strategic Housing Officer JD .pdf </li> </ul>

Job Description Internal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Permanent Grade C- £35,412 - £44,075 ( pro rata for part time ) Consultation grade - subject to formal evaluation under the Pay Equity Review Part Time - Working 30 hours per week, Office based This is an opportunity to work in a customer focused service to let Council homes efficiently with a focus on sustaining tenancies. Providing advice and information to colleagues, customers and stakeholders relating to ending tenancies, bidding for properties, the repairs standard as well as advising on the viewing and sign-up processes. You will be responsible for monitoring: <ul> <li>return of keys from outgoing tenants</li> <li>advertising of properties</li> <li>properties are shortlisted promptly</li> <li>enquiries are dealt with effectively</li></ul>Liaising with the repairs team and share information to ensure that void periods are kept to a minimum and re-letting targets are achieved, you will also update computer systems promptly and accurately and check compliance with our legal obligations to provide up to date certificates for properties. You will be responsible for managing a team and providing direction on priorities in a busy environment. Monitoring the completion of key tasks to ensure a seamless process through to the sign-up process is an important aspect of the role alongside covering in the absence of colleagues, is essential to minimise delays in reletting properties. Managing requests for properties in line with procedures, including decanted tenants, to ensure compliance and transparency and undertaking viewings and property checks as required. This role is mainly office based due to the need to supervise staff, process keys, directly liaise with repairs staff. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting ref 3606 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - Voids and Lettings Officer Job Description (4).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here #internal #LI-DNI #LI-ONSITE About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description Internal applicants MUST apply via Opportunity Marketplace. Please ensure you complete your SKILLS and QUALIFICATIONS via "Me" tab/tile on Fusion or by clicking on the application link in the section of the application form titled "REVIEW SKILLS AND QUALIFICATIONS". ACTUAL CLOSING DATE: Applications must be received by 27 JANUARY 2026 AT 11:55PM Location: Brandon Gate, Hamilton Hours: 35 hours per week, fixed term for 12 months Work Pattern: Monday - Friday Salary: £32,337 - £33,231 per year An exciting opportunity has arisen for experienced individual to join the Hamilton Housing Team within Housing Services. As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers therefore, you should have similar experience of working within a housing related environment and have an understanding of current issues and legislation in relation to homelessness, allocations, estate management, rent recovery and dealing with anti- social behaviour. Excellent IT skills are required as well as the ability to organise and prioritise workload in an effective way and to respond and adapt to changing priorities required in delivering a quality service. You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies. View the Housing Officer job profile Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents <ul><li>Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing'.</li><li>Please explain your experience of working in a reactive role managing your own caseload.</li><li>Please explain what experience you have of dealing with vulnerable people.</li><li>South Lanarkshire Council are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.</li></ul>If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents. Please Apply online - All correspondence will be via your email address Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position. Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant. Legislative Information This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will be required to complete a Level 1 disclosure check, prior to a formal offer of employment being made. Please refer to <a href="http://www.disclosurescotland.co.uk" target="_blank">http://www.disclosurescotland.co.uk</a> for further information about the disclosure process and best practice. Overseas Criminal Records Check An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided. Equal Opportunities and Armed Forces Community Covenant South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans &amp; Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description. As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including: <ul><li>Enrolment in award winning local government pension scheme</li><li>To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.</li><li>Up to 33 days annual leave</li><li>Public holiday entitlement (up to 10 days)</li><li>Occupational sick pay</li><li>Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.</li><li>Employee Discounts - including discounts at the cinema.</li><li>Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)</li></ul>PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. To be considered for this vacancy you must complete the application form. All CV submissions will be disregarded. About Us South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town. Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper. We will achieve this through three key interrelated themes: <ul> <li>People - skills, learning and employability</li> <li>Place - physical infrastructure and place</li> <li>Business - business development and growth</li> </ul>

H&T 3455 - G2 Housing Officer (604422)

Title: Housing Officer (Nb. This title has been used for advertising purposes only. The job title for the role on all documentation will be - Tenancy Sustainment Officer) Contract Type: Permanent - Full Time - 35 hours Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience, plus ECU* allowance (if policy requirements are met) Grade: 7 Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Location: Trafford/ Lancashire,Cheshire East/West, Preston and other North West locations as our new buildportfolio expands Working Pattern: Monday - Friday Closing Date: 27th January 2026 - 23:00 Interview Dates: to be confirmed, in person at Nexus office in Manchester Role Profile - Tenancy Sustainment Officer.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Join the Tenancy Sustainment Team at L&amp;Q! Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer (Housing Officer) and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. Your Impact in the Role: <ul><li>Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with.</li><li> This role will have specific responsibilities pertaining to the delivery of Housing Management functions to our customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.</li><li>Supporting the Inspector (Estates) to complete building checks (including Fire Risk Actions, Removal of items in communal areas).</li><li>Meeting performance goals against KPIs and targets.</li><li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.</li><li>Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.</li><li>Assist property services colleagues in engaging vulnerable / hard to engage residents with access</li><li>Ensure tenancy management services delivered to residents living in Trafford and outside of the Trafford borough are of the same standard.</li></ul>What You'll Bring: <ul><li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li><li>Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li><li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li><li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li><li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.</li><li>Able to drive and have access to a vehicle.</li></ul>Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. At L&amp;Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£32,188 - £35,593 per year</li></ul>

Housing Officer - Manchester - 7416

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team! In this role you will support our Mary Holben House in Streatham, London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Please note this is a part time role working 18 hours over 2.5 days. Working days will be Tuesday and Friday full days and Thursday pm. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role you must be willing to work fully onsite at the scheme, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to take responsibility for a scheme, the residents who live there and the service provided to them.</li> <li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 27th January 2026 at 23.59pm Please note we hold the right to close the vacancy early depending on application volume. Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

About The Role Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in across our Plymouth and South Hamspatch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: <ul> <li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li> <li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li> <li>Manage cases of tenancy breaches, including the Safeguarding of our customers.</li> <li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li> <li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li></ul>Why Join LiveWest: <ul> <li>You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.</li> <li>With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.</li></ul>This role is being offered on a full time, permanent basis. This is a field based role in the Plymouth and South Hams area. This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer. For further information about this role, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. The interview process will commence with a virtual interview with our Talent Acquisition team, followed by a further shortlisting exercise and an in-person interview. for the second stage is to be confirmed. About The Candidate To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience in social housing with experience of tenancy, estate and housing management.</li> <li>Be CIH Level 4 qualified, or be willing to work towards.</li> <li>Strong interpersonal skills.</li> <li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li> <li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li> <li>Hold a full UK driving licence and access to a suitable vehicle.</li></ul>Please note: we are unable to provide a CoS for this role; therefore, you must have the right to work in the UK for the full duration of this role, without requiring a CoS. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.</li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Neighbourhoods Housing Officer

For almost 50 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live. Our work is more than homes, it is about the people, it's about community, it's about taking an asset based approach to supporting tangible, long-lasting change. Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever. Delivering on our Ambition Housing Officer F/T Permanent 35 hours Salary - £35,539.83 Warrington Housing Association is a small, registered provider, managing over 1500 homes. We have excellent customer satisfaction, low tenancy turnover and a small team who provide support and advice to help our tenants remain in their homes. Do you have the knowledge, experience and positive attitude to help WHA continue to provide excellent services to our customers and help us to achieve a C1 rating from the Regulator? We are seeking a Housing Officer with a strong commitment to supporting tenants and sustaining successful tenancies. You will ideally have experience providing advice, guidance and practical assistance, helping residents to access appropriate services and maintain their homes. Experience in tenant support, safeguarding, or working with vulnerable individuals is highly desirable. This is an exciting opportunity for a motivated, customer-focused individual to make a real difference. As part of a small, supportive team, you will be involved in a wide range of tenancy and estate management activities. From supporting residents with rent accounts and signposting to support services, to managing neighbour disputes, no two days are the same. Closing date: Monday 26th January 2026 Interviews: Friday 30th January 2026 If you believe you're the right fit and would thrive in a small organisation where colleagues feel supported and valued, we'd love to hear from you. To apply, please submit both your CV and a supporting statement detailing how you meet the role profile, the skills and knowledge you bring, and why you're eager to join our team. Applications without both documents will not be considered. No agencies please. Warrington Housing Association the Gateway 89 Sankey Street Warrington WA1 1SR email: <a href="mailto:jobs@wha.org.uk" target="_blank">jobs@wha.org.uk</a>

Title: Housing Officer (Nb. This title has been used for advertising purposes only. The job title for the role on all documentation will be - Tenancy Sustainment Officer) Contract Type: Permanent - Full Time - 35 hours Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience, plus ECU* allowance (if policy requirements are met) Grade: 7 Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Location: Trafford/ Lancashire, Cheshire East/West, Preston and other North West locations as our new build portfolio expands Working Pattern: Monday - Friday Closing Date: 27th January 2026 - 23:00 Interview Dates: to be confirmed, in person at Nexus office in Manchester Role Profile - Tenancy Sustainment Officer.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Join the Tenancy Sustainment Team at L&amp;Q! Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer (Housing Officer) and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. Your Impact in the Role : <ul> <li> Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with. </li> <li> This role will have specific responsibilities pertaining to the delivery of Housing Management functions to our customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.</li> <li>Supporting the Inspector (Estates) to complete building checks (including Fire Risk Actions, Removal of items in communal areas).</li> <li>Meeting performance goals against KPIs and targets.</li> <li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.</li> <li>Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.</li> <li>Assist property services colleagues in engaging vulnerable / hard to engage residents with access</li> <li>Ensure tenancy management services delivered to residents living in Trafford and outside of the Trafford borough are of the same standard.</li> </ul> What You'll Bring : <ul> <li> Good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. </li> <li> Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. </li> <li> Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. </li> <li> Able to drive and have access to a vehicle. </li> </ul>Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. At L&amp;Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne &amp; Wear (Gateshead &amp; Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here . Salary The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 29th January via Teams Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 6th February at our Stockton office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: <a href="mailto:peopleServices@accentgroup.org" target="_blank">peopleServices@accentgroup.org</a> Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

Full time - 36 hours per week Hybrid working - expected office days 3 days per week Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of our community? We're currently recruiting for a Housing Officer to join our Housing team. What you'll achieve in the role: You'll deliver an end-to-end, customer-focused housing management service across a designated patch of general needs and shared ownership properties. This includes maintaining a strong presence within the community, fostering positive customer relationships, and ensuring compliance with Raven, legal, and regulatory standards. Key responsibilities include: <ul><li>Conduct tenancy sign-ups, visits, and manage tenancy changes</li><li>Handle tenancy terminations and pre-void inspections</li><li>Manage neighbour disputes and low-level ASB cases</li><li>Support tenancy sustainment and customer engagement initiatives</li><li>Carry out estate inspections and ensure property standards</li><li>Collaborate with internal teams and external agencies to support customers</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>Experience in housing management or a related field with direct customer contact</li><li>Ability to resolve challenging situations and relate to people from diverse backgrounds</li><li>Knowledge of housing management processes and tenancy needs</li><li>Experience using housing management IT systems</li><li>Awareness of statutory and voluntary organisations supporting housing services</li></ul>Please review the job description and Raven Strengths Matrix for full criteria details. Job Description - Housing Officer Raven Strengths Matrix You'll also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Car user status: Essential DBS check: Basic Vacancy Close Date: 30th January 2026 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Independent Living Based in Kent with regular travel around the South East £34,531 per year (pro rata) Temporary position for up to 6 months 37.5 hours per week - Monday to Friday 08:30am - 5:00pm We are seeking a Housing Officer to join our Independent Living team that is part of the East and Southeast Region on a 6 month temporary basis. You will be working in a team of 5 Housing officers and managing a team of Scheme Managers. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Managing a Team of Scheme Managers who oversee the day to day running of Schemes across a geographical area. </li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks.</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services and line management </li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication, Organisation and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (pro rata) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Independent Living Based at Rumsey House - Rochford, covering Rochford and surrounding areas £34,531 - £36,348 per year 37.5 hours per week - Monday to Friday - 8:30am to 5:00pm We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area and Independent Living to join our team in the East and South East Region, working alongside 4 other Housing Officers. Managing a team of Scheme Managers, you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Managing a Team of Scheme Managers who oversee the day to day running of Schemes across a geographical area. </li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks.</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services and line management </li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication, Organisation and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Telford - covering Telford, Market Drayton and Shrewsbury £32,242 - £34,617 per year 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an opportunity for a Housing Officer to join our Housing team based in Telford. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings</li><li>Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area</li><li>Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings.</li><li>Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations</li><li>Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies</li></ul>Skills and experiences: <ul><li>Proven experience of working within the social housing sector will be a distinct advantage in this role</li><li>Knowledge of relevant housing regulations and legislation</li><li>A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems</li><li>Experience and knowledge of good practice resident involvement activities</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£32,242 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 Interviews are expected to take place during the week commencing 9th February 2026. The exact date will be confirmed with shortlisted candidates. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Details Community Housing Officer 37 Hours Weekly Grade 9 - £39,152 - £41,771 per annum Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough. The purpose of the job is: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies To provide responsive services to customers to create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required. For an informal discussion please contact Matthew Cartwright, Community Housing Team Manager on 01384 811905 Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Community Housing Officer JD.doc Community Housing Officer PS.docx Employee Benefits List.pdf

Community Housing Officer

Housing Officer AASC, Liverpool Full time, 37.5 hours per week. Mon-Fri 9-5pm Salary: £26,000.00 - £29,000.00 depending on salary, plus Serco Benefits. You are required to have a valid UK driving licence for this role. The Housing Officer is a key role to ensure: <ul><li>Delivery of services required under the AASC contract to support Service Users in their Area.</li><li>Responsibility for property standards in all accommodation within their Area, completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.</li><li>Provide welfare support and signposting to the Service Users in their care.</li><li>Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.</li></ul>Main Accountabilities: <ul><li>Ensure delivery of all core Service User support services as prescribed under the contract.</li><li>Provide inductions for all new Service Users to the Area, ensuring Service User understanding of the services available, the property and standards of behaviour.</li><li>Respond to requests for assistance and support received via the AIRE Services</li><li>Manage incidents raised by the AIRE Services</li><li>Deliver against the tasking schedule or as required by the Area Manager</li><li>Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.</li><li>Complete monthly inspections of properties to ensure standards are being met and highlight any required maintenance.</li><li>Undertake further inspections as required (i.e. pre-dispersal)</li><li>Responsible for managing discontinuations within the Area in line with Local Operating Procedures (LOP)</li><li>Complete first fix and minor repairs where identified and tasked</li><li>Maintain property standards to ensure compliance with contractual commitments and property legislation.</li><li>Accountable for following all processes, procedures, and policies under the contract.</li><li>Undertake other tasks reasonably requested by the Area Manager</li><li>Manage access to all properties for suppliers, visitors, maintenance etc.</li><li>Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc.</li></ul>What you'll need to do the role: <ul><li>Strong experience of working in a service environment, with demonstrable knowledge of communication skills.</li><li>Knowledge/experience of working within a property related environment. </li><li>Strong interpersonal skills. </li><li>IT literate, knowledge of MS Word, Excel, etc. </li><li>Ability to manage conflict. </li><li>Strong organisational skills. </li></ul>Desirable: <ul><li>Some maintenance knowledge desirable.</li><li>Safeguarding knowledge/experience in a similar environment desirable. </li><li>Experience in a security related role. </li></ul>Why Serco: Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: <ul><li>Salary: Competitive salaries with annual reviews.</li><li>Pension: Up to 6% contributory pension scheme.</li><li>Holidays: 25 days' annual leave plus bank holidays.</li><li>Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>#aasc All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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