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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Basildon £32,242 per year (pro rata) 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 4 months We are seeking a Housing Officer to join us in Basildon on a temporary basis. The role sits in the Neighbourhood Team - Essex (Swan) and is a team of 14 currently. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services in the Basildon area. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment, and neighbour relations. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Ability to build strong working relationships with internal and external customers</li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving license is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (pro rata)</li></ul>To view the job profile, please click here Closing Date: 20 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Contract - Permanent Location - Chester inc Elsmere Port Full time - 37.5 hours per week Salary - £26,250.00 plus Company Car &amp; Fuel Card Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Chester &amp; Elsmere Port. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response.</li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.</li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard.</li> <li>Maintain the Property Manual retained at the Property.</li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Managing Inventory for properties (this requires lifting inventory from a vehicle onto a trolly and into a property) you may also be required to set up the inventory in the property. </li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access</li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc)</li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Title Housing Officer Head Office Location: Brindley Place, Birmingham Job Location: Brindley Place and Agile working Salary - £33400 (+ Car Allowance £750) per annum Contract type - Permanent Working hours - Full Time (37 hours per week) Closing Date - 28th October 2024 Interview Date - tbc About the role We are currently recruiting for a Housing Officer covering a patch in West Midlands, on a permanent basis. Housing Officer is a key role within the Localities structure. This post is customer facing and responsible for tenancy management services. You will report to a Locality Manager within a Localities team but may work beyond a defined geographical boundary should workload dictate. You will independently manage ASB cases proactively and swiftly working alongside our specialist Tenancy Enforcement team in line with relevant policy and procedure. As the Housing officer, you will investigate and take action against cases of subletting, abandonments or any other suspected tenancy fraud; acting swiftly in line with our policy and procedures. This role will include undertaking tenancy audits and other home visits, completing follow up work in a timely manner. A cover letter outlining why you wish to be considered for this role is required. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Essential - You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. You must have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement. Having experience of preparing and serving legal documents, including but not limited to Acceptable Behaviour Agreements, Notice of Seeking Possession, Notice to Quit and producing witness statements is desirable but not essential. This role will require you to have excellent communication skills. Desirable - Ideally you will be a Member of the CIH and hold a Housing or related qualification. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Kingsmead Office - London based with a balance of home and office working £37,207 - £39,165 per year 37.5 hours per week We are looking to recruit a Housing Officer to join our London based Tenancy Management Team. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Enforcing tenancy terms and conditions, compliance, scheme inspections and managing scheme managers along with other related tasks. Working in a professional manner to resolve problems and improve services. The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer service support. The role of Housing Officer will include: <ul> <li>Developing, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon</li> <li>Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group's Record Management and Data Protection policies</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Ability to build strong working relationships with internal and external customers</li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Frequent travel using own vehicle will be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts</li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>£37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance)</li></ul>To view the job profile, please click here Closing Date: 15 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. 'For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter' Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

The Role Job Title: Sheltered Housing Officer Salary Range: £35,094 - £42,525 per annum Permanent Fulltime Location: Wandsworth Town Hall We are seeking an enthusiastic, effective and committed Sheltered Housing Officer, who is passionate about the delivery of excellent public sector housing services, to join our dedicated professional Sheltered Housing team, helping to deliver a first-class service to our Sheltered Housing residents developing strong communities and encouraging active residents in an exciting and welcoming environment. About the role You need experience of working with older people or people with vulnerabilities and have the ability to assess needs for housing and support, and to undertake risk assessments and support planning. If you have experience in areas such as mental health, health and support services it will be an advantage, although we will support the right person to gain these skills. It is essential however, that you are someone who strives for success, who aligns with our values and who mirrors our desire to develop and deliver the best services possible for our customers. You should have a positive, flexible and customer-focused working style and have excellent IT, written and verbal communication skills. Be well organised with the ability to prioritise your workload and work effectively across more than one scheme. You should be able to work well under pressure, including managing emergency situations and have the ability to work well on your own initiative. There will be opportunities to further your career development. Essential Qualifications, Skills and Experience <ul> <li>Have knowledge and understanding of the aims of sheltered housing.</li> <li>The ability to write concise reports including the completion of Independence Plans and keep accurate records, both computer and written copies.</li> <li>Ability to travel and provide cover at various sheltered sites.</li> <li>Experience of using IT applications including Microsoft Word and Excel.</li> <li>Ability to undertake professional training</li></ul>Indicative Recruitment Timeline Closing Date: Sunday 20th October 2024 Shortlisting Date: W/C 21st October 2024 Interview Date: TBC Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Sheltered Housing Officer

Housing Officer - Sheltered Accomodation Location: London W9 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Tuesday 22 October 2024 Who We Are Central &amp; Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". Your Role As a Housing Officer you will work within Vivian Court and Cleve Road, our sheltered housing schemes in Maida Vale and London NW6. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues. About You '&gt;To be successful in this role you will require experience in housing/tenancy management. This role will ideally suit you if you have previous experience working within a local authority housing team or another housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills. </li></ul>In role you will be known as a Service Officer. C&amp;C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&amp;C is passionate about supporting diverse candidates. '&gt;If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. C&amp;C is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Housing Officer - Sheltered Accomodation

Diolch am eich diddordeb yn y swydd uchod. Mae Grŵp Cynefin wedi bod yn darparu tai o ansawdd, sy'n ddiogel a fforddiadwy dros chwe sir gogledd Cymru a gogledd Powys i dros 8,000 o bobl ers 2014. Rydym yn gweithio'n galed i ddarparu tai a gwasanaethau rhagorol, i gyfrannu i ddatblygiad cymunedau cynaliadwy a gwarchod a hybu'r iaith Gymraeg gyda balchder. Rydyn ni am gynyddu iechyd a lles ein cymunedau i'r eithaf, creu cyfleoedd i newid bywydau a siapio lleoedd sy'n sicrhau dyfodol cynaliadwy. Rydym yn chwilio am unigolyn angerddol i ymuno â'n tîm pobl hŷn i sicrhau gwasanaeth rheolaeth tai effeithiol yn y cynlluniau tai gofal ychwanegol a thai gwarchod i bobl hŷn fel bo Grŵp Cynefin yn rhagori. Byddwch yn gyfrifol am uchafu incwm rhent y Gymdeithas; gosod eiddo yn deg ac yn effeithiol a delio gydag achosion o ymddygiad gwrth gymdeithasol. Disgwylir i chi weithio'n effeithiol fel rhan o'r tîm tai â chefnogaeth er mwyn darparu gwasanaeth rheolaeth tai effeithiol ac effeithlon i denantiaid a chleientiaid eraill, yn unol â pholisïau, gweithdrefnau a safonau Gofal Cwsmer y Gymdeithas. Byddwch yn cyd-lynnu adolygiadau gwasanaeth o fewn y cynlluniau a chynorthwyo i ddarparu cefnogaeth briodol i denantiaid i'w galluogi i gynnal eu tenantiaeth yn llwyddiannus; parchu a hyrwyddo eu hawliau, dewisiadau a'u hannibyniaeth Mae hwn yn gyfle cyffrous i'r person cywir; rhywun sy'n ffynnu mewn amgylchedd gefnogol ac yn awyddus i wneud gwahaniaeth. Rydym yn chwilio am rywun sydd â'r un ysfa a ni i ddarparu cartrefi a lleoedd cynaliadwy lle mae ein cwsmeriaid eisiau byw a dylai eich gwerthoedd adlewyrchu ein gwerthoedd ni. Os oes gennych yr ysfa a'r angerdd i fod yn allweddol wrth wneud gwahaniaeth i ddyfodol pobl hŷn, hon yw'r swydd i chi. Os hoffech sgwrs pellach am y swydd, cysylltwch â Sian Ellis, Arweinydd Tîm Pobl Hŷn, ar 0300 111 2122. Y Pecyn Math o gytundeb: Dros dro - cyfnod mamolaeth (cytundeb 9 mis) Cyflog: £28,428 - £31,995 y flwyddyn Lleoliad: Penygroes neu Llangefni - lleoliad i'w gytuno gyda'r ymgeisydd llwyddiannus a disgwylir i ddeilydd y swydd dreulio amser ar safleoedd gynlluniau tai gwarchod a thai gofal ychwanegol eraill y Gymdeithas Oriau Gweithio: 35 awr yr wythnos Gwyliau: 30 diwrnod y flwyddyn yn ogystal â'r gwyliau banc statudol a'r cyfnod rhwng y Nadolig a'r Flwyddyn Newydd pro rata Teithio: Defnyddiwr Car Hanfodol Pensiwn: Mae Grŵp Cynefin yn cynnig darpariaeth pensiwn trwy Gynllun Social Housing Pension Scheme (SHPS) Disgrifiad Swydd DS - Swyddog Tai Pobl Hyn.pdf JD Older Peoples Housing Officer.pdf Buddiannau Pecyn Buddion.pdf Datblygiad Personol: Os oes gennych gymwysterau proffesiynol a'ch bod yn talu ffioedd proffesiynol blynyddol i'ch corff aelodaeth, byddwn yn talu un o'r rhain bob blwyddyn i'ch helpu i aros yn gysylltiedig â'r wybodaeth a'r addysg ddiweddaraf gan eich corff proffesiynol. Rydyn ni hefyd eisiau i'n holl gydweithwyr fwynhau buddion dysgu gydol oes, felly os ydych chi'n gweithio gyda ni byddwn ni'n buddsoddi ynoch chi fel hyn hefyd! Dogfennau a Dyddiadau Perthnasol Canllawiau cwblhau cais Dyddiad Cyfweliadau: 23.10.24 Gwiriad y Gwasanaeth Datgelu a Gwahardd (DBS) Byddwn yn gofyn i'r ymgeisydd llwyddiannus gwblhau gwiriad Manwl/Oedolyn Gwaharddedig ar gyfer y swydd hon.

Swyddog Tai Pobl Hŷn (Cyfnod Mamolaeth) / Older People's Housing Officer (Maternity Cover)

Graduate Housing Officer South East London - covering Southwark, Lewisham, Greenwich, Plumstead Up to £29,000 Permanent Hyde is looking to recruit a recent Graduate, minimum 2:1 degree, who we will train to be a Housing Officer. The roles are based in South east London and we are looking for candidates who can commute easily between Southwark, Lewisham, Greenwich and Lambeth. A career in social housing offers graduates a unique opportunity to directly impact individuals and communities in meaningful ways. By working in social housing, you can play a pivotal role in ensuring that everyone has access to safe, affordable homes, thus contributing to societal well-being. It provides a platform to apply your skills in communication, problem-solving, and empathy, making a tangible difference in people's lives. Moreover, the sector offers diverse career paths, continuous learning opportunities, and a chance to work in a supportive environment dedicated to community development and social justice. Embark on a rewarding career where your efforts truly make a difference- About Hyde: Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities. Role Overview: As a Housing Officer at Hyde, you will work within our Housing Management team, supporting customers who require additional assistance to live independently. You will receive comprehensive on-the-job training during your initial 12-18 months in this role. Key Responsibilities: Responsibilities: <ul><li>Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.</li><li>Perform health and safety and fire safety compliance checks, following up on required actions.</li><li>Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.</li><li>Act as the point of contact for customers regarding communal services and tenancy issues.</li><li>Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.</li><li>Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.</li></ul>Skills and Experience Required: <ul><li>Strong communication and interpersonal skills, with the ability to engage empathetically with a diverse range of stakeholders.</li><li>Minimum 2:1 degree</li><li>Must have work experience in a customer service capacity (retail, hospitality etc)</li><li>Organisational and time-management skills to handle multiple tasks effectively.</li><li>Strong interest in housing management, social work, or a related field, with an understanding of supported living concepts.</li><li>You will need to complete a psychometric assessment online before progressing to interview stage.</li></ul>Benefits: <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package</li><li>Volunteering days</li></ul>Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Graduate Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Brighton &amp; Surrounding areas - Base office location may vary dependent upon suitable candidate - balance of home and office working £33,854 - £35,636 per year 37.5 hours per week - Monday to Friday We are looking for an experienced Housing Officer to join our Housing Operations team, based in Brighton. As a Housing Officer you will play a key role in delivering a high quality housing management service that meets the identified needs of customers and the wider community. The role will involve visiting properties across the South East region and working with colleagues across different service areas to address a number of issues which could pose risks to the welfare of our residents and the condition of our properties. These include repairs, property neglect, sublet and abandoned properties, hoarding and anti-social behaviour. If you are a hardworking and enthusiastic individual, then this could be the challenge you are looking for. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Providing general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour and safeguarding)</li> <li>Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges</li> <li>Enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Recent experience undertaking a similar role and a passion for supporting tenancy sustainment and working with vulnerable people</li> <li>Proven experience of delivering high quality tenancy and customer service</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions ideally with experience of this in relation to anti-social behaviour</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook is essential and knowledge of SAP, ReACT and Radar would be advantageous</li> <li>Travel will be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>24 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£33,854 per annum (rising to £35,636 per annum after 12 months, subject to satisfactory performance)</li></ul>To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 9 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people's lives. Housing Officer Glasgow £35,137 (rising to £36,986 after 12 months subject to satisfactory performance) 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm An exciting opportunity has arisen for a Housing Officer to join our team based in Glasgow. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships with internal and external stakeholders, working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul> <li>Delivering a high-quality housing management service to tenants, partners and key stakeholders</li> <li>Ensuring arrears targets are met, and allocating void and new let properties</li> <li>Investigating and resolving anti-social behaviour cases</li> <li>Completing estate management weekly inspections</li> <li>Identifying shortfalls in service delivery and putting plans of resolution into place</li> <li>Managing the recruitment, performance and development of staff to ensure business needs are met</li> <li>Ensuring compliance with all legislative and regulatory requirements for all housing management activities</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role within housing</li> <li>Knowledge of relevant housing regulations and legislation </li> <li>Proven experience of delivery high quality tenancy services</li> <li>Excellent problem-solving skills with the ability to implement solutions</li> <li>Ability to build strong working relationships with internal and external customers </li> <li>Basic understanding of Microsoft Office packages is essential </li> <li>SVQ3 in relevant area or equivalent qualification </li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Scotland Housing Association is one of the country's largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market. We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland's commitment to being the best employer we can. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£35,137 per annum (rising to £36,986 after 12 months subject to satisfactory performance</li></ul>To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 09 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £29,777 to £33,945 p.a. Full time 37 Hours per week Please note this post could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £29,777 going up to £33,945 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You may need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 10th October 2024 Assessment centre: 18th October 2024 Interviews: 23rd October 2024 If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>Flexible / hybrid working where appropriate</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Housing Officer - Young People Supported Accommodation Location: Cheltenham Contract: Permanent Hours: Full-time 37.5 hours per week - Monday - Friday 7.5 hour working days. Pay: £23,250 per year Do you have experience providing housing advice and tenancy support? Good knowledge of housing law, welfare, and benefits entitlements? Then they want to hear from you... They are looking for a Housing Officer, to provide housing management services to residents living in their Supported Accommodation buildings for young people based in Gloucester and the Lydney, Forest of Dean, Gloucestershire. This is a full-time position working 37.5 hours per week, Monday - Friday (9 am-5 pm), in their Housing Management team. If you have excellent written, numeracy and verbal communication skills, and can take a robust but sensitive approach with people, with relevant housing experience, apply today! What will you be doing? You will be able to help navigate their residents successfully through their licences/tenancies, working within a team geared towards managing all tenancy-related issues that arise. Experience in Housing Management is not essential, as full training will be given, but transferrable skills and a keen interest to learn are. This role will be based at the accommodation sites communicating with the young people and helping to ensure their living area is safe and habitable. They'll be working closely with the support team on-site to ensure the best possible outcomes for their young people. If you are empathetic, driven, embrace opportunities and are willing to learn and reflect, they want to hear from you, to help them continue to achieve their vision and purpose. If this sounds like you, then they'd love to have a chat. Click the apply button to start your journey. About Them Our client is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. They are driven by their values-based approach, caring deeply about the individuals and families they serve. Their supportive programs aim at developing long-term solutions to societal challenges. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What They Offer You're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Their unwavering commitment to your growth is evident in their meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career. Reasons to join them • 25 days of holiday, plus public holidays, with an additional day added per year and an option to purchase more • Enhanced pension and sick pay • Death in service benefit • Free subscription to Benenden Cashback plan or Perkbox Discounts • Investors in People Gold accredited employer, committed to making the workplace better for you. • Excellent training and support to help you excel in your role. • A voice in various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing. • Access to a Workplace Welfare Manager for support when needed. Are Your Values Aligned with Theirs? • They look for staff who embody their SPIRIT values: • Show gratitude and appreciation of others. • Demonstrate personal and professional pride. • Integrity is everything. • Reflect and learn. • Continuous improvement. • Take your best self wherever you go. Our client is committed to equality and diversity, ensuring fair treatment and equal opportunities for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining them.. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by the client. You may also have experience in the following: Housing Officer, Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Residential Care Worker, Charity, etc. REF-212 896

Housing Officer - Young People Supported Accommodation

Contract - Permanent Location - Barrow-In-Furness Full time - 37.5 hours per week Salary - £26,250.00 + Company Car + Fuel Card Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Barrow-In-Furness. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response.</li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.</li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard.</li> <li>Maintain the Property Manual retained at the Property.</li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access</li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc)</li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits including a company car &amp; fuel card</li> <li>Access to a huge range of discounts and exclusive deals</li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Introduction Are you passionate about making a real difference in people's lives? Join our team as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes. What you'll do As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office. Why it's rewarding <ul><li>You'll directly impact the satisfaction and well-being of residents.</li><li>Every day offers new challenges that require problem-solving and people skills.</li><li>You'll work closely with residents to create positive living environments.</li></ul>The Ideal Candidate As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>Is it for you? <ul><li>Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. </li><li>Requires excellent communication, customer focus, and problem-solving skills.</li><li>Previous housing or community service experience is a plus but not essential.</li></ul>If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit! Career progression We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is 13 October at 11:59pm Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be asked to complete a written assessment Step 4: Final round of interviews Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents <ul> <li> 2407 Housing officer - appication briefing pack (1).pdf </li> <li> Recruitment pack - General OPS_March2024_v2 (2) (2) (1).pdf </li> <li> Housing Officer RP (4).pdf </li> <li> Values and Behaviours (1).pdf </li> </ul>

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am - 5pm Location: Blenheim Road, Bradford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (pro rata) *delete for Full Time</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Our Bradford Project comprises of 62 units in 13 properties across Bradford postcodes BD4,5,7 and 8. The successful candidate will join 2 other Housing Officers in this well established and successful project. Bradford is a non-commissioned service that provides Housing Management only services to clients who have low to medium support needs. We aim to ensure that clients are tenancy ready to move on to more permanent accommodation within 6 months to 1 year. Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Position: Regional Housing Officer (6 months) - Lincolnshire/ Nottinghamshire Location: Hybrid working, with occasional visits required to the Leicester office Hours: 35 contracted hours per week Salary: up to £33,036.05 per annum plus car allowance £1980 per annum Closing Date: 13th October 2024 Interview Date: 21st October 2024 (Teams) Job ref: 4220 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role is based working from home along with occasional visits to our Regional Office in Leicester. We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants. The role of Regional Housing Officer will include: <ul><li>Providing effective tenancy and resident management in line with policies and procedures.</li><li>Dealing with anti-social behaviour, tenancy breaches and changes.</li><li>Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures</li><li>Maximize income through managing rent accounts for your patch area</li><li>Manage void properties within your patch area ensuring they are let assisting the business with maximizing rental income. </li><li>Developing, building, and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.</li><li>Playing a key role in helping our tenants maintain their tenancy</li></ul>As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. About the candidate: If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people's lives, then we want to hear from you, you will also be: <ul><li>An excellent communicator</li><li>Able to build excellent relationship with customers and colleagues</li><li>Highly competent with Microsoft Office</li><li>Highly competent with Open Housing or a similar data base</li></ul>Training and development opportunities will be offered to ensure the successful candidate can undertake the role. If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you! The role requires an Enhanced DBS. For more information about the role please contact, Sasha Macaffer on 07793268855 or Email:<a href="mailto:sasha.macaffer@advanceuk.org" target="_blank">sasha.macaffer@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid mileage and travel time between appointments</li><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development.</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 years increments</li><li>Golden Hello/refer a friend receive up to £500 </li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service) </li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. #INDADVSPOT

Regional Housing Officer (6 months) - Lincolnshire/ Nottinghamshire

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours Working Pattern: Mon-Fri 9-5 with some flexibility occasionally Location: Redwood Glades, Hull If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

The Vacancy FRONTLINING FUTURES We're on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: <ul> <li>Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.</li> <li>Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service</li> <li>Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.</li> <li>Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.</li></ul>Futures who? We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here. Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year. Your working week will be 37 hours. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Assistant Communities Housing Officer

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Since first opening our doors in 2006, Stef &amp; Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment. We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need it. Today we have c.4000 units under management housing more than 9,500 tenants and service over 200 investors and 60+ local authorities. We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey from sourcing the right properties, to remodelling and refurbishing them to our high standards and then fully managing and maintaining them throughout their lease term. We pride ourselves that the local authorities, charities and housing associations who place singles, couples and families into our accommodation can rely on consistent quality, care and support. Our accommodation includes HMO's, flats and houses and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time. Where you come in The Role As the Housing Officer, you'll be the face of Stef &amp; Philips to our tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants. It's a rewarding role in an organisation where your efforts will be recognised and valued. Is this job for you? You'll have: <ul><li>A passion to make a difference for our tenants</li><li>Customer service skills and experience</li><li>Administration skills with good attention to detail</li><li>The ability to remain calm in stressful situations</li><li>The ability to work well with others</li><li>Previous work experience using a computer and Microsoft office applications (training will be provided on our own CRM system)</li><li>Full UK driving license</li></ul>Ideal but no essential: <ul><li>Previous experience in a similar housing related role</li></ul>Benefits What's in it for you? <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure<ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer London based with a balance of home and office working £35,718 - £37,598 per year 36 hours per week We are looking to recruit a Housing Officer to join our London based team. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will working in a professional manner to resolve problems and improve services in the Forest Gate area. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment, and neighbour relations. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Ability to build strong working relationships with internal and external customers </li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>£35,718 per annum (rising to £37,598 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £37,207 based on 37.5 hours per week rising to £39,165 after 12 months service and subject to satisfactory performance To view the job profile, please click here Closing Date: 8 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. 'For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter' Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Contract - Permanent Location - Wirral Full time - 37.5 hours per week Salary - £26,250.00 plus Company Car &amp; Fuel Card Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Wirral. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response. </li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided. </li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. </li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard. </li> <li>Maintain the Property Manual retained at the Property. </li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Managing Inventory for properties (this requires lifting inventory from a vehicle onto a trolly and into a property) you may also be required to set up the inventory in the property. </li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access </li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc) </li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Housing Officer Wirral

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Shiregreen, Sheffield - covering South Yorkshire £32,242 - £33,939 per year 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an opportunity for a Housing Officer to join our Housing team based in Sheffield. The role will include working within the local housing team and will be responsible for delivering high quality housing management services across South Yorkshire. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: Working within the local operations housing team, as Housing Officer you will be responsible for delivering high quality housing management services across South Yorkshire. Your specific duties will include: <ul> <li>handling customer enquiries from our repairs and housing management call centres</li> <li>viewing of properties</li> <li>sign up of new tenants</li> <li>general tenancy management (including Anti-Social Behaviour case work)</li> <li>scheme risk assessments</li> <li>home visits and inspections</li> <li>ensuring gas and fire safety compliance is met. </li></ul>In addition, you will also be required to provide information in support of central services and liaise with internal teams to ensure the best outcome for our customers. The role may include supervision of housing for older person scheme managers. Skills and experiences: <ul> <li>Proven experience of working within the social housing sector </li> <li>Knowledge of relevant housing regulations and legislation</li> <li>An understanding of Microsoft Office packages is essential, along with the ability to update electronic systems</li> <li>Experience and knowledge of good practice resident involvement activities </li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)</li></ul>To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 13 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Description #internal Housing Officer -Lateral Mover Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Housing Officer Central Estate Services You will be responsible for the modernisation of the service, and the training of staff on the new modernisation processes. The role will require the preparation of regular performance reports to senior management by providing data analysis support and direct analysis of information. To achieve this, you will have a good understanding of data analysis techniques and the various presentation packages available within the Microsoft Suite of Applications. You will be able to use Microsoft products to a high standard. You will be responsible for training staff in new ways of working involving IT, producing training materials, information, and handouts. You will also be the first point of contact where staff are having difficulties. You will support the development of new and existing policies procedures based on new legislation or working practises as they arrive. You will also need to visit sites to ensure policies and procedures are being followed, offering support and direction where required. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: David Prosser : <a href="mailto:david.prosser@birmingham.gov.uk" target="_blank">david.prosser@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: HO JDPS GR4 BCC449 (2).pdf About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

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