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Almshouse Charities (Hull United) Kingston upon Hull - Part time ClerkThe Trustees are seeking an experienced individual to provide Clerking services to the charity.The hours and salary are negotiable reflecting experience, and a minimum of 16 hours is envisaged. Membership of the Chartered Institute of Housing would be preferred.A full job description will be provided alongside the application form on expression of interest in the position.Please contact The Chair of Trustees at Hull United Charities on 01482 323965 or by email&nbsp;<a href="mailto:admin@hullunitedcharities.org.uk" target="_blank">admin@hullunitedcharities.org.uk</a> for an application form.

Clerk

Wheatley Homes East Post Title: Housing Officer(s) Salary: SCP 31-34 (£39,101- £42,590) per annum Duration: Permanent &amp; Temporary Work pattern: 35 hours per week, Monday to Friday Wheatley Group is Scotland's leading housing, care and property-management group. Wheatley spans 19 local authority areas across Scotland, providing homes and award-winning services to over 210,000 people. Our subsidiaries are all driven by a common commitment and mission to 'Make Homes and Lives Better'. We have a fantastic opportunity for experienced and caring housing professionals to join our team at Wheatley Homes East. About the role At Wheatley, we are committed to building great homes, transforming neighbourhoods and helping customers. As a Housing Officer, you will be at the heart of this - becoming a familiar face in our communities, providing a comprehensive, high-quality housing management service to customers. You will work collaboratively with customers and partner agencies to support the continued development of our communities. Who are we looking for? The successful candidate will have at least two years' experience working within a Housing Officer role or be part of our internal Ignite Graduate programme with a proven track record of excellent rental income collection, void and neighbourhood management. You will be an enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation. The benefits we offer As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive: <ul><li>a rewarding career with a competitive salary; </li><li>access to a contributory pension scheme; </li><li>excellent leave entitlements; </li><li>enhanced maternity, paternity, adoption and shared parental leave; </li><li>contributions towards dental, optical, driving lessons and more; </li><li>access to staff inclusion networks promoting an inclusive workplace; and </li><li>24/7 access to our employee assistance programme. </li></ul>The role will involve working from home, with travel requirements to allocated patch and Group offices when required, therefore a driving licence is required. Holding, or working towards, a housing qualification at CIH Level 2 or equivalent is desirable. This post is subject to a Basic Disclosure check. Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups. Closing date: Monday 2nd December 2024 at 5pm For a chat about the role, please contact Lynsey Fotheringham, Head of Housing, on 07814 193 638. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867291367 or <a href="mailto:rachel.young@wheatley-group.com" target="_blank">rachel.young@wheatley-group.com</a>.

Housing Officer(s)

Here at Cheshire West and Chester Council, we are committed to providing excellent Adult Social Care services to residents. We are one team, putting what matters to people first and are investing in a number of roles, across our service areas to grow our dynamic, solution focused team. So, wherever you are in your life, there is something to suit you in Adult Social Care, whether that be meaningful work, feeling valued in your role, career progression, pay progression or a great work life balance, this is where you will find it. If you want to be a part of our welcoming, values driven service and are passionate about being part of a team that can make a real difference for local people, please take a look at the roles we have available. An exciting opportunity has arisen during our Adult Social Care team's transformation journey to create a new statutory care and accommodation team, to ensure that we can enable the residents of Cheshire West and Chester to live great lives within thriving communities. The council is looking to recruit full-time temporary for 12 months Health and Housing Officer into our Statutory Care and Accommodation Team. This innovative team will work with the local care and housing providers, alongside the council's housing, strategic commissioners and adult social care teams who support people with learning disabilities, autism, neurodivergence and mental ill health to oversee and manage delivery of innovative housing solutions to help people find them a home for life, that can maximise their independence and enable them to live great lives. This new team will be responsible for the delivery of accommodation solutions for people with statutory care and accommodation needs. They will support social care, commissioning, and health colleagues to develop innovative housing solutions to better meet the accommodation needs of people with statutory care needs, or those at risk of admission or unable to be discharged from a healthcare setting due to a housing need. The team will project manage delivery plans for 'properties' once care providers have been commissioned overseeing &amp; supporting providers to ensure that property developments are feasible and monitoring progress against plan; helping to navigate through councils' requirements - acting as point of contact for any questions from providers and supporting projects through housing benefits; planning; environmental assessments etc. liaising between council teams and navigating internal and external management structures to ensure that projects are delivered smoothly. Proactively work with colleagues from across council directorates and traditional organisational boundaries to understand all potential routes to identification and matching with appropriate accommodation solutions. The council is currently looking to recruit a Health and Housing Officer on a temporary 12-month contract. This post will be hosted by Cheshire West and Chester's complex housing options team, which is an NHS Cheshire and Merseyside Integrated Care Board funded role. The funding for this role was secured by Liverpool City Region Combined Authority as a pilot opportunity to ensure that assessments are completed under the Homelessness Reduction Act. This new development role provides a unique opportunity to innovate and create genuinely integrated ways of working across health, housing and social care to help people with statutory care and accommodation needs to find a 'home for life'. The purpose of these roles is to better understand the current capacity of specialist supported housing across Cheshire West and Chester. To support forecasting and identify systematic issues and common barriers that hamper statutory care and accommodation provision and feed this back, making recommendations to the Adult Social Care Operational/Strategic Commissioning, Quality and Market management teams regarding Policy, practice and procedural changes. Produce and maintain records to capture housing with statutory care needs analysis; support development of robust toolkits and processes to manage the Accommodation with Care Needs to ensure accurate capacity/demand and forecasting. Ensure that practice informs commissioning intentions to address gaps in services. Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you're our kind of person. You will have the opportunity to; <ul> <li>Work in a forward-thinking Council and within teams that have clear, shared values</li> <li>Work with local people to understand their care and support needs and help to identify options available to them.</li> <li>Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.</li> <li>Receive great support from our proactive and knowledgeable management team.</li> <li>Develop and progress in your career through training and development opportunities in a variety of pathways, including the opportunity to train as a Social Worker through our fully funded apprenticeship programme.</li> </ul>You will have: <ul> <li>5 GCSE's (or equivalent) Grade C or above (Essential) </li> <li>Knowledge of information management and governance protocols including General Data Protection Principles (GDPR)</li> <li>Experience working with vulnerable people (Essential)</li> <li>Experience of managing a caseload and working with complex clients.</li> <li>Have experience of identifying risk levels, vulnerability and needs.</li> <li>Knowledge and understanding of the current Homelessness Legislation (Essential)</li> <li>Ability to develop a good working relationship with colleagues and partners to deliver a co-ordinated response.</li> <li>Knowledge of Trauma Informed and Strengths Based practices and a person-centred approach. (Desirable)</li> <li>Have the ability to manage time and prioritise work to meet deadlines and organise your own workload.</li> </ul>This is a hybrid role where you will be based at our offices across the borough as well as the opportunity to work at other locations, complete visits and work from home. Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. The benefits of working for the Council go well beyond making a difference to people's lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on: <ul> <li>High street and supermarket shopping</li> <li>Gym membership</li> <li>Holidays</li> <li>Days out</li> <li>Cinemas</li> <li>Childcare vouchers</li> <li>Cash back scheme on any medical treatment that you may require via Medicash</li> <li>Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)</li> <li>Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)</li> </ul>We also offer: <ul> <li>Competitive salary</li> <li>A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days and the ability to purchase additional leave.</li> <li>An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%)</li> <li>The opportunity to develop your skills and career</li> <li>Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers</li> <li>Supportive team and culture</li> <li>Opportunity to purchase up to 10 days additional annual leave</li> <li>An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.</li> </ul>For further information please contact <a href="mailto:ascrecruitment@cheshirewest.gov.uk" target="_blank">ascrecruitment@cheshirewest.gov.uk</a>

Health and Housing Officer

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners and perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,500 - £29,000 per annum pro rata (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Managing cases from Merseyside Prisons Hours: Part Time 18.5 hours per week Contract: Permanent Closing Date: 26 November 2024 Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns For full job description, follow the link: Housing Officer</li></ul>Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Housing Officer - Part Time - (Merseyside)

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners as well as perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,500 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Merseyside Prisons You will be required to work from home for one to two days each week. Hours: Full time, 37 hours per week. Contract: Permanent Closing Date: 27 November 2024 Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns For full job description, follow the link: Housing Officer</li></ul>Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Housing Officer - (Merseyside)

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners as well as perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £24,650 - £29,000 per annum pro rata (dependent on experience) with these great benefits: <ul> <li>25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)</li> <li>2 Volunteer Days</li> <li>Pension - 5% Employee 5% Employer</li> <li>Healthcare Cash Plan, incl. 3 x salary life assurance</li> <li>Annual salary review</li> <li>Refer a friend scheme</li> <li>Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Lancashire Hours: 22.57 hours per week Contract: Permanent Closing Date: 26 November 2024</li></ul>Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns</li></ul>For full job description, please follow link: Housing Officer Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Education, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Housing Officer P/T - (Lancashire)

The vacancy Fixed Term Contract - 14 months Full time (37 hours week) We are looking for an experienced, self-motivated individual, preferably with Housing Management experience, to provide an excellent level of tenancy and neighbourhood management services to our local neighbourhoods, ensuring a strong customer focus at all times. This is a home based role, visiting customers as required, with the occasional need to attend Head Office based in Bedford Heights to meet with colleagues and for team meetings. What you will be doing: <ul> <li>Maximising rent and void loss and ensuring tenancy sustainment</li></ul><ul> <li>Managing lower level ASB cases to a high standard and be safeguarding aware</li></ul><ul> <li>Working alongside the Complex Case team Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.</li></ul><ul> <li>Undertake regular estate inspections, monitoring estate services and completing fire safety inspections.</li></ul><ul> <li>Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.</li></ul><ul> <li>Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.</li></ul>We'd love to meet someone with: <ul> <li>Excellent customer service skills putting the customer at the heart of what we do</li></ul><ul> <li>Good problem-solving, negotiation and influencing skills</li></ul><ul> <li>Strong communication skills, both written and verbal</li></ul><ul> <li>Excellent time management and organisational skills</li></ul><ul> <li>Experience of working in partnership with internal teams and external organisations to achieve shared goals</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note the successful candidate will need to complete a Basic DBS application. Closing date: Friday 6th December 2024 Interview Date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

The vacancy We currently have a vacancy for Housing Officers based in Herefordshire. This is a fast-paced challenging role, and the successful candidate will be a talented and resilient person with a passion for housing management. The successful candidate will provide an effective, customer-focused service to tenants, specifically dealing with anti-social behaviour, income collection and all aspects of tenancy and estate management, as well as ensuring our homes are maintained to a good standard. Working as part of vibrant Housing team you will be assisted by our Senior Housing Officer when dealing with complex cases, helping to prepare court paperwork and contributing to Team KPIs. You will also work closely with other teams across Connexus and our partner agencies to meet corporate targets and responsibilities. This is a busy role, so you must have first-class administration skills and a strong work ethic. As a minimum, you will need to demonstrate: Key Knowledge, Skills &amp; Experience: <ul> <li>Experience of working in the Social Housing Sector</li> <li>Knowledge of landlord and tenant law and practice</li> <li>Experience of using a wide variety of tools to resolve anti-social behaviour, including relevant partner agencies</li> <li>Experience of Income collection and rent arrears procedures</li> <li>Experience of working with tenants and other customers who are often vulnerable, in a changing and challenging environment.</li> <li>Ability to deal with difficult situations, demonstrating good negotiating skills and excellent customer service</li> <li>Understanding of health &amp; safety responsibilities including lone working</li> <li>A full driving licence and access to a vehicle for work purposes</li></ul>This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head Office at Craven Arms and travel to other offices as required. This role will be subject to an standard DBS check. Shortlisting date: 28 November 2024 Interview date: 06 December 2024 About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

The Vacancy Are you passionate about making a real difference in your community? Do you believe in building lasting relationships and empowering others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. At Trivallis, our "Team around the tenant" model is transforming how we support our communities. As a Community Housing Officer, you'll be at the heart of this exciting journey, ensuring our services are built around people, not processes. Team around the tenant At Trivallis, we're committed to making each tenant feel supported by a team that works seamlessly together. With our "Team around the Ttenant" approach, everyone involved in supporting our tenants-housing officers, support staff, and more-works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It's a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered. The role As a Community Housing Officer, you'll manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You'll act as a key worker who listens, supports, and advocates for tenants. Addressing issues like anti-social behaviour and housing matters with an inclusive approach, you'll coordinate services to provide seamless support. You'll connect tenants with local groups and services, maintain well-kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues. About you We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships; with a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. Please note a valid driving licence and access to a vehicle is required. Why join Trivallis? At Trivallis, we're more than just a landlord. We're redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive. We offer more than just a job; we offer a career that makes a difference. You'll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone. Some of the benefits you'll enjoy include: <ul> <li>A generous 30-day annual leave entitlement</li> <li>Generous Local Government Defined Pension scheme</li> <li>Health Shield Cash Back plan for you and your family</li> <li>Flexible working arrangements to help you achieve a good healthy work-life balance</li> <li>A comprehensive learning and development programme with investment in your personal growth</li> <li>Opportunities to promote diversity and inclusivity across Trivallis</li> <li>Volunteering and community engagement through our Time to Change programme</li></ul>How to Apply Ready to take on this exciting challenge? Apply today by submitting your application by 1st December 2024. We're looking forward to welcoming you to our team! Join us at Trivallis and be part of something special. Together, we can make a real difference in our communities. To learn more about this role, please do contact <a href="mailto:Peopleservices@trivallis.co.uk" target="_blank">Peopleservices@trivallis.co.uk</a>. We reserve the right to shortlist and interview as we go along, so don't delay in getting your application to us. Trivallis welcomes part time and job share applications. The Company The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven't been done before but that truly improve the lives of our tenants within our communities. Are you looking for a career where you can make a real difference to the quality of people's lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities. Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers. If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector. Benefits Annual Holiday Pension Scheme Competitive Salary Flexible Working Health Cash Back L&amp;D Benefits

Community Housing Officer

The Vacancy Are you ready to make a real difference in your community and lead a team that empowers others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. As a Senior Community Housing Officer, you'll play a pivotal role in this exciting journey, ensuring our services are built around people, not processes. Team around the tenant At Trivallis, we're committed to making each tenant feel supported by a team that works seamlessly together. With our "Team around the Tenant" approach, everyone involved in supporting our tenants-housing officers, support staff, and more-works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It's a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered. The role As a Senior Community Housing Officer, you'll lead and support a team of Community Housing Officers to deliver a tenant-focused housing service. You'll manage, develop, and coach your team to build lasting relationships with tenants and communities. Your aim is to ensure safe, high-quality, and sustainable tenancies and neighbourhoods. Acting as a role model, you'll foster collaboration and professionalism. You'll coordinate services, support your team in resolving issues like anti-social behaviour, and develop local estate plans with communities. You'll make effective decisions to enhance the wellbeing of tenants and colleagues. About you We're looking for someone who leads by example and embodies our values in every interaction. You're compassionate and proactive, with significant experience in housing management and team leadership. You will need excellent communication skills with the ability to build strong relationships. And with a relevant qualification and a proven track record in managing and developing teams within a housing-related service, you'll understand housing legislation and best practices in detail. Please note, a valid driving licence and access to a vehicle are required. Why join Trivallis? At Trivallis, we're more than just a landlord. We're redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive. We offer more than just a job; we offer a career that makes a difference. You'll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone. Some of the benefits you'll enjoy include: <ul> <li>A generous 30-day annual leave entitlement</li> <li>Generous Local Government Defined Pension scheme</li> <li>Health Shield Cash Back plan for you and your family</li> <li>Flexible working arrangements to help you achieve a healthy work-life balance</li> <li>A comprehensive learning and development programme with investment in your personal growth</li> <li>Opportunities to promote diversity and inclusivity across Trivallis</li></ul>How to Apply Ready to take on this exciting challenge? Apply today by v submitting your application before 1st December 2024. We're looking forward to welcoming you to our team! Join us at Trivallis and be part of something special. Together, we can make a real difference in our communities. Please note that we reserve the right to shortlist and interview candidates as we go along, so don't delay in getting your application over to us. Trivallis welcomes part time or job share candidates. The Company The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven't been done before but that truly improve the lives of our tenants within our communities. Are you looking for a career where you can make a real difference to the quality of people's lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities. Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers. If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector. Benefits Annual Holiday Pension Scheme Competitive Salary Flexible Working Health Cash Back L&amp;D Benefits

Senior Community Housing Officer

Permanent, Full Time Field Based with travel - covering Stoke, Crewe, Congleton, Newcastle-Under-Lyme £26,250 per annum + Car + Excellent Corporate Benefits Package On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP)</li> <li>Report all property faults identified, correctly categorising them for appropriate response</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension up to - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package </li> <li>A safe and supportive culture</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Partner (Housing Officer) Location: Barrow Contract: Permanent Hours: Part time, 17.5 hours Salary: £17,726 per annum (FTE £35,452) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Housing Partner (Housing Officer) to join our Housing Services team in Barrow. If you're looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you. Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies and community. This involves working closely with the allocations and lettings team to onboard new customers. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. The spot salary for this post is £17,726 per annum (FTE £35,452) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive an additional £1,250 essential car user allowance (pro-rata for part time). You'll receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week. </li><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. </li><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). </li><li>Employee Assistance Programme. </li><li>"Hapi" Benefits App with multiple discounts. </li><li>Cycle to work scheme. </li></ul>What skills/behaviours do you need to be a Housing Partner? <ul><li>Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.</li><li>Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.</li><li>Demonstrate resilience and the ability to deal positively with change.</li><li>Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.</li><li>Maintain a high degree of accuracy when handling customer data in line with GDPR.</li><li>Flexible approach to work and a willingness to travel, you'll have access to a vehicle for business use.</li></ul>This role is subject to a successful DBS check. Interviews: will take place via Teams on Wednesday 27th November. This role involves travel to customer homes across your patch, in and around the Barrow area. You will also be required to travel to our Burnley office at least twice a month (every 2 weeks). We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs. We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. We are excited about our future and if you are too, we'd love to hear from you.

Housing Partner (Housing Officer)

The vacancy Midlands Rural Housing - Housing Officer Hours: 35 Hours (Monday to Friday 9am - 5pm with 1 hour for lunch each day) Salary - £30,294 to £33,660 per annum Based: Home based - office building located in Coalville, Leicestershire About us Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Midlands Rural Housing is part of emh which includes emh care &amp; support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. The role Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. To deliver a generic housing service to tenants and leaseholders that focusses on regular contact, speedy intervention on issues, and making a difference to our customers and communities. The ideal candidate <ul> <li>A good track record in delivering customer centred and effective services.</li> <li>Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and ASB practice management.</li> <li>Experience and evidence of good partnership working and outcomes.</li> <li>Track record in delivering high performance and meeting set targets.</li> <li>A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess and act accordingly.</li></ul>For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us and we're looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days annual leave (including statutory days), increasing with length of service.</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>How to apply Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Closing date for applications - Monday 25th November 2024 "We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application". About us Midlands Rural is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We are one of the leading providers of rural housing services in the UK. We create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Locally, by conducting surveys and engaging residents, we gauge needs and feasibility. Nationally, we work with Government and other agencies to help shape rural housing policy and ensure rural housing remains high on the political agenda. Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Housing Officer - Midlands Rural Housing

About The Role Working Hours: 35 Hours per week Contract Type: Full-Time, Temporary for 9 months Additional Payments: Casual Car User Allowance Closing Date: 25 November 2024 Interview Method: In Person (Face to Face) This role is subject to - Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use. Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request. Are you a candidate who is passionate about providing a high quality, customer focused, flexible operational support to improve the quality of the local environment where are residents can thrive? You will be responsible for generating awareness of local services, engaging and empowering community members to access services and encouraging involvement in activities . The successful candidate will work collaboratively with other neighbourhood focused services to ensure that Council services and partner agencies are working to the highest standards to provide a quality environment for all our residents. You will be able to proactively identify environmental concerns and work with partners to resolve issues, including untidy gardens and regularly estate walkabouts. As a Housing Officer you will be the responsible officer for a "geographical patch" of housing stock and deal with all tenancy and estate management duties. You will also be required to work closely with key stakeholders to develop effective partnerships and greater coordinated working with other agencies ensuring effective resident outcomes. You will work closely with residents on any housing related queries they may have across a wide range of service areas as well as support residents to live well and thrive within their homes and ensure that any anti social behaviour or safeguarding issues are referred to the relevant department You will be required to carry out regular tenancy visits with residents such as New Tenancy Visits after a resident has moved into the property and biennial tenancy visits in order to make sure that residents are safe &amp; well within their homes and any support issues or needs are identified and act on appropriately. You will also work closely with a variety of staff and teams across Neighbourhoods and wider Housing Services, including Housing Support, Waste &amp; Recycling and Caretaking colleagues, Community Safety, Rents &amp; Money Advice as well as Repairs &amp; Maintenance to ensure that all residents needs are met. Processing requests such as exchange applications and tenancy succession requests in a timely manner which meets statutory deadlines is essential whilst also ensuring that all contacts with residents are inputted correctly onto the housing management system (QL). Further information about the role can be found within the role profile, however if you have any enquiries or would like to discuss it in more detail, please contact Robert Doherty. About the Candidate We are looking for someone to join the Housing Team who is passionate about supporting our residents of Manchester to thrive. You will need to be able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary. Be logical in thinking and explain reasoning behind decisions or actions taken. You will also ensure our housing management systems are updated at all times. You should be able to demonstrate your ability to organise multiple tasks in the most effective way, and allocate time and energy according to the task complexity and priority You will therefore have excellent communication skills, and are able to communicate effectively with a range of stakeholders. You must hold a valid UK Drivers Licence and have access to a motor vehicle in order to apply for this role. About Us In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. We're the local government authority for Manchester , and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another: <ul> <li>We take time to listen and understand</li> <li>We work together and trust each other</li> <li>We show that we value our differences and treat each other fairly</li> <li>We 'own it' and we're not afraid to try new things</li> <li>We're proud and passionate about Manchester</li> </ul>A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve. Creating an inclusive team at Manchester City Council At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics. If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing <a href="mailto:jobs@manchester.gov.uk" target="_blank">jobs@manchester.gov.uk</a>. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process. Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: <ul> <li>Members of the Armed Forces and veterans</li> <li>Are currently in care, or have previously been in care</li> <li>If you consider yourself to be disabled or if you have a long-term health condition</li> </ul>Accessibility As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. We've also included some useful tips on how to submit the best application . What we will need from you if you're successful If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include: <ul> <li> Passport/ID: You will be required to provide documentary proof of your right to work in the UK </li> <li> References (Current and Previous employer) </li> <li>Disclosure and Barring Service Clearance (DBS) (as applicable)</li> <li> Evidence of driving licence </li> </ul>When you join us We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. Other relevant information Why work for us Who we are - Manchester City Council Privacy Notice

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 17 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential. As a "Housing Officer" you will be part of a dedicated team ensuring we provide a high-quality temporary accommodation service that reduces the risk of a return to homelessness or rough living for customers accessing our provision. The successful candidate must be able to confidently work as a lone worker, they will be flexible, highly self-motivated, and able to turn their hand to all aspects of the role, all while bringing a strong contribution to the organisation. Every aspect of the role will maintain a person-centred approach that supports all customers in a choice-based environment. Your tenacious and resilient nature will ensure every task is completed to a high standard and will promote the wellbeing and confidence of customers accommodated within the service. Hours of Work <ol><li>40 hours per week. </li><li>Working shifts will be between the operating hours of 0900 - 1900 and will include a share of weekend shifts. </li><li>Maninplace operates 365 days a year, therefore shifts will include bank holiday and festive period working. </li></ol> Salary &amp; Benefits <ol><li>£25,667.20 per annum. Pay is annualised so you will receive 12 equal payments on the 27th of each month. </li><li>Statutory annual leave entitlement </li><li>1 day recognition after 1 year of service. </li><li>Any break entitlement will be paid to take on site. </li><li>Mileage allowance of 45p per mile for in work travel. </li><li>Organisation rebate for signing up to DBS update service. </li><li>After successful completion of a probationary period, the following benefits apply: </li></ol> <ul><li>Company contributions to pension scheme </li></ul><ul><li>Mental health and wellbeing support service </li></ul><ul><li>24-hour virtual / phone GP service </li></ul><ul><li>Healthy Lifestyle reward scheme - offering discounts with retailers, services, and leisure facilities </li></ul><ul><li>Local discounted bus travel </li></ul><ul><li>Employee discounted subscription for Microsoft Office 365 </li></ul><ul><li>Short-term sickness pays and attendance reward </li></ul>Qualifications &amp; Experience <ol><li>Qualifications at level GCSE or above in English, Maths. Experience in housing/supported housing or homelessness provision would be advantageous. </li><li>You will be required to hold a Full UK driving licence and have use of your own vehicle, with business use insurance cover (evidence required at induction). (This may already be included within your existing policy, insurer dependant. Please check with your policy provider). </li><li>Enhanced DBS Certificate is required for all applicants. </li></ol> Location of Work Working at company property locations throughout the borough of Telford and Wrekin.

Housing Officer Days

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £31,067 to £35,235 p.a. Full time 37 Hours per week Please note this post could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £31,067 going up to £35,235 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You will need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 08:30 on 27th November 2024 (please note we may contact suitable applicants earlier than the closing date) If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application Previous applicants need not apply We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>Flexible / hybrid working where appropriate</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Location: Blackpool including surrounding areas Salary: £26,250.00 Vehicle, fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region Inc Chester &amp; Ellesmere Port. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Black Country and Birmingham areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Hastings and East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Hastings, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Wednesday 20th November 2024 at 23:59pm About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Job description Full Time, Permanent This is an exciting opportunity for a housing officer to join the Tenancy Management team at Bristol City Council. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of antisocial behaviour and breaches of tenancy and helping to ensure estates are places where tenants feel proud to live. This is a full time position that will suit someone with experience of housing or public sector services and an understanding of issues affecting social housing tenants. It would particularly suit someone who is ambitious and looking to develop their career in social housing, working in a challenging and rewarding role. You should have good inter-personal skills and be able to work with a broad range of people to ensure tenants are supported to successfully maintain a tenancy. You will collaborate with partner agencies, support services and the police and demonstrate experience of equalities and diversity issues. The Housing Officer role is rewarding, varied and complex; no two days will be the same. You could be attending a case conference in the morning to discuss serious criminal activity to visiting vulnerable tenants with support workers in the afternoon. You are dealing with different customers and their specific support needs each day. Bristol City Council is a vibrant local authority responsible for providing services to the 450,000-strong population of Bristol. At Bristol City Council we pride ourselves on growing a workforce that is talented, diverse and motivated and represents the community it serves. Only then can we provide an appropriate and outstanding service to all Bristol citizens. We aim to have a diverse workforce where creativity thrives. Our handling of equality and inclusion will reach the high standards we expect of ourselves and others will look to us as a source of good practice. Please note that this role is subject to a Basic DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For informal enquiries, please contact [email protected] At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Housing Officer x2

Clyde Valley Housing Association is a Registered Social Landlord, owning and managing more than 4200 homes with a pipeline programme to build over 600 more. Our thriving wholly owned subsidiary Clyde Valley Property Services provides factoring services to more than 3000 owners. CVPS is also building for mid-market rent and sale as well as operating and growing a private lettings business. People see us as a trusted and influential local and regional landlord and service provider, employer and business partner working across Lanarkshire and East Dunbartonshire. Clyde Valley Housing Association (CVHA) are recruiting for a Housing Officer to join our Customer Service team on a permanent basis. The role is 17.5hrs per week on a job-share basis working the following work pattern: Wednesday pm, Thursday and Friday. Our Housing Officers make a real impact on the organisation's customer service and performance, ensuring income collection for the organisation and creating sustainable tenancies for our customers. Key responsibilities include: Provide an outstanding experience to all customers of the Clyde Valley Group: <ul><li> Focus on the delivery of quality outcomes for the customer, seek to exceed their expectations wherever possible </li><li> Seek to reduce customer effort by taking ownership of the customer's request</li><li> Maintain a positive and friendly attitude with customers at all times</li><li> Focus on solving problems, including complaints, advocating on behalf of the customer </li><li> Manage and maintain customer records and associated data with absolute care and attention.</li><li> Act as a team player, work in partnership across the group to ensure collaborative working and consistency of service.</li></ul>The full Role Profile and application guidance can be found here: Housing Officer JS October 24 In return, Clyde Valley Group offer a fantastic remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym, training and development opportunities, and access to our employee discounts platform. Guaranteed Interview: As a Disability Confident Employer, we'll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you're disabled, we'll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work. Closing date for Applications: Please submit your CV and personal statement to us by Monday 25th November at 9 am

Housing Officer (Job-Share)

Housing Officer We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>An understanding of the needs of customers who have experienced homelessness and who may also have support needs.</li> <li>Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.</li> <li>Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.</li> <li>An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .</li> <li>The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.</li> <li>A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.</li> <li>A willingness to "go the extra mile" when working with our customers.</li> </ul>What you'll bring: Essential: <ul> <li>Experience of monitoring rent accounts and managing rent arrears</li> <li>Experience of using computerised rent systems to monitor arrears and record information</li> <li>Extensive knowledge of welfare benefits ,especially housing benefit</li> <li>Experience of liaising with housing benefit departments ,the DWP and other external agencies.</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Position: Regional Housing Officer (London, Surrey and Essex) Location: Hybrid working with visits around London, Essex and Surrey Hours: 35 contracted hours per week Salary: up to £35,820.05 per annum plus car allowance £2,280 per annum Closing Date: 24th November 2024 Interview Date: Monday 2nd December 2024 Job ref: 4295 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role is based in London, Essex and Surrey and some home working, you will manage our tenants and shared ownership properties. We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants. The role of Regional Housing Officer will include: <ul><li>Providing effective tenancy and resident management in line with policies and procedures.</li><li>Dealing with anti-social behaviour, tenancy breaches and changes.</li><li>Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures</li><li>Maximize income through managing rent accounts for your patch area</li><li>Manage void properties within your patch area ensuring they are let assisting the business with maximizing rental income. </li><li>Developing, building, and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.</li><li>Playing a key role in helping our tenants maintain their tenancy</li></ul>As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. About the candidate: If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people's lives, then we want to hear from you, you will also be: <ul><li>An excellent communicator</li><li>Able to build excellent relationship with customers and colleagues</li><li>Highly competent with Microsoft Office</li><li>Highly competent with Open Housing or a similar data base</li></ul>Training and development opportunities will be offered to ensure the successful candidate can undertake the role. If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you! The role requires an Enhanced DBS. For more information about the role please contact, Sasha Macaffer on 07793268855 or Email:<a href="mailto:sasha.macaffer@advanceuk.org" target="_blank">sasha.macaffer@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid mileage and travel time between appointments</li><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development.</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 years increments</li><li>Golden Hello/refer a friend receive up to £500 </li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service) </li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. Agencies: We know where you are if we need your support so please do not contact us unless we contact you for this role. #INDADVSPOT

Regional Housing Officer (London, Surrey and Essex)

Job Details: Salary range: £40,389 - £42,855 per annum Work location: Hammersmith North Housing Office, New Zealand Way, London W12 7DE Hours per week: 36.00 Contract type: Permanent Closing date: 25 November 2024 Interview date: 9 December 2024 Contact details for Informal discussion: Declan Teague, Neighbourhood Services Manager via email on <a href="mailto:DECLAN.TEAGUE@LBHF.GOV.UK" target="_blank">DECLAN.TEAGUE@LBHF.GOV.UK</a> About the role At Hammersmith &amp; Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. We have an opportunity for two enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents. We are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidates will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy and leasehold management, anti-social behaviour management, estate inspections, tenancy verification checks and general neighbourhood management. You will need strong customer care and communication skills, a practical problem-solving approach to your work, the ability to plan and prioritise a busy workload and work independently. The successful applicant will need to work outside of normal office hours on occasion, to attend evening meetings and emergencies. In return we offer a challenging and varied working environment, the support of a high performing team and the opportunity to development your housing management learning and skills. Working in Hammersmith &amp; Fulham Council We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the ongoing support of your manager. In addition to the competitive salary and excellent annual leave package, the organisation offers a wide range of benefits including a beneficial pension scheme, tax efficient childcare vouchers and cycle schemes. Attitude Matters Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please refer to the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&amp;F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&amp;F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at <a href="mailto:resourcing-peopleandtalent@lbhf.gov.uk" target="_blank">resourcing-peopleandtalent@lbhf.gov.uk</a> or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith &amp; Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Housing Officer LBHF618807

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. What's the role? As a Housing Officer, you will provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents. You will act as the residents voice. You will let properties, investigate nuisance and other tenancy breaches, manage tenancy changes, support vulnerable residents to sustain their tenancies and build good working relationships with the tenants and residents associations. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li> </ul>What we're looking for: We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Location The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work in the office, on site and occasionally from home. Special conditions <ul> <li>This role may include working out of hours</li> <li>The job is subject to a DBS check</li> </ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Grace Reid, Forhad Ahmed or Donna Boyle at <a href="mailto:housingmanagement@lewisham.gov.uk" target="_blank">housingmanagement@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 (SO1) per annum N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

You will be responsible for the delivery of an exceptional end-to-end customer journey and be the first point of escalation in the customer journey. The Customer Housing Lead is ultimately responsible for the successful completion of the customer journey and the achievement of our customer satisfaction target. Your part of a team that is the face of Octavia which plays a critical role in keeping our customers happy. Key Responsibilities <ul> <li>Through regular contact, develop and capture an in-depth knowledge of our customers, the communities in which they live and act as an internal and external advocate of resident priorities</li> <li> To develop and maintain positive relationships, and work in close partnership, with internal and external stakeholders to respond to resident priorities</li> <li>Manage and provide advice on a range of tenancy related issues including succession, mutual exchanges, assignments, transfers, enforcement of tenancy obligations and working closely with other teams in ensuring access for gas and emergency repairs and transfers</li> <li>Lead in responding to low-level neighbour nuisance issues which can be resolved through a simple intervention. Assist where specialist ASB investigation Officers are experiencing high demand in the management of low level ASB and Neighbour Nuisance cases</li> <li>Identifies and assists vulnerable tenants both directly and indirectly in close partnership with Octavia's care and support services and/or external agencies</li> <li>Act as the main point of escalation for complex customer queries (Rents, ASB, Repairs, tenancy support and Lettings) </li> <li>Enable customers to promote and participate in resident involvement activities in liaison with the Resident Involvement department ensuring that the teams are active and involved in arranging regular customer meetings and community events including at evenings and weekends</li> <li>Assist and carry out estate inspections with our Estate Services team</li> <li>Where the specialist team has limited capacity, assists with the investigation and management of tenancy fraud cases</li> <li>Works closely with the Income Team to prepare residents for welfare reform including financial capability risk assessments, basic household budgeting advice, initial guidance on accessing benefits and services on-line, and assisting in the recovery of low-level arrears via home visits and cold calling</li> <li>Manages complaints effectively by seeking to resolve at first point of contact, drafting first stage complaints, and identifying lessons learnt and required service improvements</li> <li>Works closely with Voids and aftercare teams to ensure residents are satisfied when moving into new properties, acting as both an internal client and resident advocate as well as supporting practical arrangements on the handover of schemes</li> <li>Undertakes a lead role on behalf of the team (for example leading on a policy area or provide practical briefing and guidance)</li> <li>Achieve defined customer measures and performance metrics in several areas, including all customer contact, self-service, low level ASB, Parking, Tenancy Fraud, Repairs, Getting to Know You Visits, vulnerable customers, rent arrears, one touch resolution, correspondence, and post new tenancy checks </li> </ul>Requirements Experience <ul> <li>Demonstrated experience of working in a fast-paced customer service environment</li> <li>Proficient in the use of contact centre software and systems</li> <li>Experience of handling high volumes of multi-channel contact and case management</li> <li>Exceptional focus on delivering high levels of customer service with the ability to communicate effectively</li> <li>Demonstrated experience of dealing with a wide range of issues in a responsive, reliable and respectful way</li> <li>Experience of complaints and resolution </li> <li>Experience of keeping up to date with regulatory changes and service developments</li> <li>Sound knowledge of other relevant legislation (Housing Acts, ASB, Crime and Policing Act, Racial, Disability and Sex Discrimination and tenancy enforcement)</li> </ul>Knowledge <ul> <li>Sound knowledge of best practice in Neighbourhood Management, lettings, void control, budgets, and tenant involvement</li> <li>Understanding of best practice in &amp; management of nuisance, harassment &amp; anti-social behaviour </li> <li>Understanding of landlord and tenant relationships and responsibilities </li> <li>Knowledge of assessing individual needs in relation to vulnerability and referrals.</li> <li>Great organisation and time management skills, prioritising and ensuring targets are met</li> <li>Results orientated - knowledge of and able to consistently deliver against KPIs within an evolving landscape</li> <li>An interest in the Housing Sector and the responsibilities of social landlords</li> <li>Excellent negotiation skills</li> </ul>Benefits For this role, we are offering a salary of £157 per day. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

34 Housing officer Jobs