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About The Role An opportunity has arisen for a Senior Housing to join the Housing Advice and Homelessness Team. We are a team that is continuing to establish and deepen their skills following a restructure of the whole Housing Team. Our Housing Officers are already busy and we continue to see an increase in the number of people approaching the department for advice and assistance as economic factors make it harder for our customers to access an exceptionally competitive housing market. We value a collaborative approach and work to build strong relationships with our colleagues, customers and partner agencies. As the Senior Housing Officer you will be key to these discussions. The Team is Dorset based with the benefit of adopting hybrid working with office hubs across the county. What you will be doing You will; <ul> <li> provide support to the Housing Officers by way of coaching, mentoring and allocation of </li> <li>offer guidance to the staff based within the Housing Options Team </li> <li> act as the case officer for complex, sensitive and multi agency managed homeless cases </li> <li> authorise decisions made by staff and offers of financial assistance made to to prevent homelessness </li> <li> assist in the day to day running of the department by compiling duty rotas and organising coverage for staff absences </li> <li> Work with other Housing colleagues such as Housing Solutions to identify housing outcomes for our customers </li> </ul>About you You will : <ul> <li> have significant experience of assessing homeless applications and providing housing advice </li> <li> have detailed knowledge of homelessness legislation and case law </li> <li> have experience of supervising, coaching or managing staff </li> <li> be able to demonstrate excellent communication skills which can be tailored to your audience </li> <li> be able to work effectively by prioritising tasks and workloads </li> <li> be able to keep calm whilst working in a pressured environment. </li> </ul>You can find out more about working in Housing here: Unable to show this video due to your cookie preferences Further Information Please contact Sianne Riches Team Leader Homelessness East- Email- [email protected] for any information on about this role. This is a full time role at 37 hours per week. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders . See our adult safeguarding policy . About Us We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. At Dorset Council we: <ul> <li> provide more than 450 services to over 300,000 residents </li> <li> have ambitious aspirations </li> <li> are excited about our future </li> <li> care about Dorset and all the people who live here </li> <li> know that all roles make a difference and that our employees are key to our success </li> </ul>You will: <ul> <li> have access to a range of employee benefits </li> <li> be part of an organisation that supports each other to grow and succeed </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul>We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process. If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a> . This role is UK based and we will need to establish your Right to Work as part of the appointment process. We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. Find out more about how to apply .

Senior Housing Officer East

Housing Officer - North Salary: £20,803.00 per year / £17.78 per hour (mileage paid for travel). Hours: 22.5 hours per week (working pattern to be agreed) We are excited to be recruiting for an Intensive Housing Officer. The purpose of the role is to deliver an excellent Intensive Housing Management service to our customers across the North, including Bradford, North Yorkshire and Darlington. You do not necessarily need to be an experienced Housing Officer, but you do need to be driven to help vulnerable customers, and display our values of compassion, respect and hospitality. Skills and Responsibilities - what will you do? <ul><li>Complete housing assessments and sign up new tenancy agreements</li><li>Assist Tenants to understand their tenancy and housing management policies </li><li>Support people using the service in the day-to-day domestic maintenance and safety of their home</li><li>Assist with breaches of occupancy agreements in consultation with support service teams and relevant agencies. Including preparation of notices.</li><li>Use IT systems to log daily notes and all contact with tenants and agencies or services relating to a tenant.</li><li>To instigate and implement Arrears Procedures to ensure the payment of arrears and prepare &amp; monitor payment plans where necessary.</li><li>Promote and sustain a culture within the service that integrates the core values of the charity, i.e. respect, compassion, hospitality, into the day to day life of the services</li><li>Respect people's right to privacy and maintain confidentiality at all times</li></ul>Essential Criteria: <ul><li>GCSE standard qualifications.</li><li>An ability to demonstrate the core values of the charity</li><li>Ability to work within a service for people with support/care needs.</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Good IT skills and working Knowledge of Microsoft Office packages, particularly Word and Excel.</li><li>Ability to work in a team environment and share knowledge and experience</li><li>Ability to take responsibility and deliver results.</li><li>Good interpersonal skills.</li><li>Good communication skills (written and verbal).</li><li>Good problem-solving skills.</li></ul>Desirable Skills: <ul><li>Chartered Institute of Housing National Practitioner to level 3 or willingness to attain.</li><li>Experience of the Social Housing Sector and delivery of core housing services and support</li><li>Knowledge of housing benefits and welfare reform in a supported housing environment</li><li>An understanding of housing law and its application within social housing</li><li>An understanding of repairs management including an understanding of health and safety, fire safety and other property standard legislation</li></ul>Benefits and Rewards: <ul><li>Annual leave entitlement of 33 days (pro-rata) including bank and public holidays</li><li>Employee Assistance Programme</li><li>Auto Enrolment Pension Scheme</li><li>Health Cash Plan</li><li>Bike to Work Scheme</li><li>We are an equal opportunities employer</li><li>Excellent training and development opportunities</li></ul>Click here to view the full Job Description and Person Specification If you require any further information regarding the vacancy, please contact Mel Smith, National Housing Manager by emailing: <a href="mailto:melaniesmith@sjog.org.uk" target="_blank">melaniesmith@sjog.org.uk</a>. Closing Date - Sunday 6th October 2024. (Please be aware that applications will be assessed upon receipt and we reserve the right to interview and appoint prior to the closing date).

Housing Officer - North

Position: Regional Housing Officer (6 months) - Lincolnshire/ Nottinghamshire Location: Hybrid working, with occasional visits required to the Leicester office Hours: 35 contracted hours per week Salary: up to £33,036.05 per annum plus car allowance £1980 per annum Closing Date: 13th October 2024 Interview Date: 21st October 2024 (Teams) Job ref: 4220 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role is based working from home along with occasional visits to our Regional Office in Leicester. We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants. The role of Regional Housing Officer will include: <ul><li>Providing effective tenancy and resident management in line with policies and procedures.</li><li>Dealing with anti-social behaviour, tenancy breaches and changes.</li><li>Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures</li><li>Maximize income through managing rent accounts for your patch area</li><li>Manage void properties within your patch area ensuring they are let assisting the business with maximizing rental income. </li><li>Developing, building, and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.</li><li>Playing a key role in helping our tenants maintain their tenancy</li></ul>As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. About the candidate: If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people's lives, then we want to hear from you, you will also be: <ul><li>An excellent communicator</li><li>Able to build excellent relationship with customers and colleagues</li><li>Highly competent with Microsoft Office</li><li>Highly competent with Open Housing or a similar data base</li></ul>Training and development opportunities will be offered to ensure the successful candidate can undertake the role. If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you! The role requires an Enhanced DBS. For more information about the role please contact, Sasha Macaffer on 07793268855 or Email:<a href="mailto:sasha.macaffer@advanceuk.org" target="_blank">sasha.macaffer@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid mileage and travel time between appointments</li><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development.</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 years increments</li><li>Golden Hello/refer a friend receive up to £500 </li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service) </li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. #INDADVSPOT

Regional Housing Officer (6 months) - Lincolnshire/ Nottinghamshire

Job Title: Housing Officer Head Office Location: Brindley Place, Birmingham Job Location: Methuen Park, Chippenham SN14 0GU Salary - £33,400 per annum + £750 Car Allowance Contract type - Permanent Working hours - Full Time (37 hours per week) Closing Date - 30 September 2024 Interview Date - TBC We are currently recruiting for a Full time Housing Officer based in Chippenham. You will be working both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money. You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do. Your role will be to provide information to new and existing customers which will enable them to manage and sustain their tenancy. You will promote empowerment of customers to play an active role in shaping standards and services across GreenSquareAccord. You will provide support/ attendance if requested by the Area Locality Manager at the relevant Locality Board in line with our Locality Model approach. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. You must have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies. You will have experience of tenancy or leasehold management and enforcement. You must have experience of partnership working. You will be able to demonstrable record of delivering excellent customer service. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am - 5pm Location: Blenheim Road, Bradford If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (pro rata) *delete for Full Time</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Our Bradford Project comprises of 62 units in 13 properties across Bradford postcodes BD4,5,7 and 8. The successful candidate will join 2 other Housing Officers in this well established and successful project. Bradford is a non-commissioned service that provides Housing Management only services to clients who have low to medium support needs. We aim to ensure that clients are tenancy ready to move on to more permanent accommodation within 6 months to 1 year. Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

The vacancy 37 hours per week Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities. About the role? As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services. The right candidate will need the ability to develop strong relationships with our tenants and be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, one of our corporate objectives is to keep our rent arrears figure within 4.3%; we are therefore looking for someone with strong skills in this area. In this role you will need to: <ul> <li>have a high standard of customer service that is responsive to our customers' needs. </li> <li>be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household</li> <li>make referrals and signpost for support as necessary</li> <li>help to reduce debt owed in rent by actively working on your arrears cases weekly and taking court action where necessary</li> <li>manage cases of anti-social behaviour within your allocated housing patch by working in partnership with other teams and agencies as required</li></ul>What are we looking for? You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships. Essential: <ul> <li>Excellent negotiation and influencing skills</li> <li>Excellent communication skills, both written and verbal</li> <li>Excellent time management and organisational skills</li> <li>Good IT skills with the ability to use Housing Management software</li> <li>Ability to input data into systems accurately</li> <li>Proven debt management experience</li> <li>Experience of dealing with people in difficult, often stressful, situations</li> <li>Experience of tenancy and neighbourhood management</li> <li>Knowledge of relevant Housing legislation</li> <li>Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.</li></ul>Desirable: <ul> <li>Good level of general education or relevant experience</li> <li>CIH recognised qualification</li> <li>Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with</li></ul>What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV. The closing date is 27 September 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 30 September 2024. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future - and you could help us to achieve our goals. Find out more at <a href="http://www.wcht.org.uk/letsgo" target="_blank">www.wcht.org.uk/letsgo</a>. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days

Salary: £26,250 Contract: Permanent Hours: Full Time 37.5 hours You are required to have a valid UK driving licence for this role. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. This is a static role within the Liverpool area ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. Respond to customer complaints What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers Salary: £26,250 Contract: Permanent Hours: Full Time 37.5 hours You are required to have a valid UK driving licence for this role. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. This is a static role within the Liverpool area ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. Respond to customer complaints What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer - Liverpool

Housing Partner (Housing Officer) At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience? We're looking for a Housing Partner (Housing Officer) to join our Housing Services team in Peterborough. If you're looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you. About the role and person: <ul><li>35 hours </li></ul><ul><li>Permanent</li></ul>Always motivated to achieve brilliant standards of service, our Housing Partners are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and lettings team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour, resolving customer complaints effectively and utilising appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The spot salary for this post is £35,452 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. You'll also receive an additional £1,250 essential car user allowance. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development planand provide access to a wide range of internal and external learning resources. You'll also receive: <ul><li>28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week. </li></ul><ul><li>A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. </li></ul><ul><li>Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). </li></ul><ul><li>Employee Assistance Programme. </li></ul><ul><li>"Hapi" Benefits App with multiple discounts. </li></ul><ul><li>Cycle to work scheme. </li></ul>What skills/behaviours do you need to be a Housing Partner? <ul><li>Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.</li><li>Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.</li><li>Demonstrate resilience and the ability to deal positively with change.</li><li>Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.</li><li>Maintain a high degree of accuracy when handling customer data in line with GDPR.</li><li>Flexible approach to work and a willingness to travel, you'll have access to a vehicle for business use.</li></ul>For a full job description of this role please click here. This role is subject to a successful DBS check. Interviews Face to face interviews will take place on Friday 4th October at our Peterborough office. Location This role involves travel to customer homes across your patch, in and around the Peterborough area. You will also be required to travel to our Peterborough office at least once a week. We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs. We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Who are Accent? At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that. We're a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers. We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need. But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be. Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future. As anchor institutions in the communities where we work, it's important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes. Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver. We never stop evolving - we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it's an exciting time to join Accent. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold sponsorship. We are excited about our future and if you are too, we'd love to hear from you.

Housing Partner (Housing Officer)

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours Working Pattern: Mon-Fri 9-5 with some flexibility occasionally Location: Redwood Glades, Hull If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Job Description <ul> <li>Babergh and Mid Suffolk District Councils - Playford Court, Sudbury CO10 1JG and Clover Court, Gt Cornard CO10 0LL</li> <li>£29,269 - £33,945 per annum (pro rata for part time)</li> <li>Full Time, 37 hours per week</li> <li>Fixed Term or Secondment Opportunity for 18 months</li></ul>Full time, part time and job share opportunities will be considered. What we are looking for We are looking for a Sheltered Housing Officer predominantly to work in Sudbury and Gt Cornard to join our team in Tenant services. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role You will carry out a range of housing related support duties for residents of sheltered housing schemes and support the Sheltered Housing Team Manager with ongoing development of services. Responsibilities will include: <ul> <li>welfare and wellbeing calls to residents, identifying and arranging additional support as required</li> <li>respond in an emergency to residents during working hours and after hours where appropriate arrangements have been agreed with the Sheltered Housing Team Manager</li> <li>maintain accurate and current digital records as required including next of kin, nearest contact, and family doctor for all residents and contact them in cases of emergency or need</li> <li>maintain digital logbook on all matters or incidents relating to the scheme and residents</li> <li>complete and maintain digital Support Plans and associated reviews for all residents</li> <li>liaise with external statutory and voluntary agencies as necessary concerning residents welfare needs</li> <li>assist with the letting of sheltered accommodation</li> <li>welcome new residents and complete sign ups, give guidance on the use of the facilities and the role of the Sheltered Housing Officer</li> <li>promote and encourage the organisation of social activities in accordance with the residents' wishes and, where appropriate work in conjunction with any social club or residents committee</li> <li>maintain the security of the communal premises and equipment and any vacant flats</li> <li>in conjunction with the Neighbourhood Team, ensure the proper management and use of all communal areas and guest rooms and ensure common areas are properly and regularly cleaned</li> <li>report repairs and faults as necessary</li> <li>observe the provisions of the council's Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working and carrying out risk assessments</li> <li>carry out regular checks of alarm systems and report any faults immediately</li> <li>report any safeguarding issues/concerns.</li> </ul>You will ensure that the council policies, procedures and risk assessments are strictly adhered to. Reporting to the Sheltered Housing Manager, you will have day-to-day responsibility for the cleaning staff. You may be required to work at locations across Babergh or Mid Suffolk other than your usual place of work to ensure cover is provided across our sheltered housing schemes. About you We are looking for a dedicated person who is organised, IT literate and able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion. You will need to have the following: <ul> <li>A relevant qualification at NVQ2 or equivalent knowledge gained through experience.</li> <li>Basic First Aid Certificate.</li> <li>Knowledge of the needs of older people and an awareness of Safeguarding issues.</li> <li>IT skills, with considerable experience of Microsoft Office package including Microsoft Excel and Teams.</li> <li>An awareness of health and safety matters.</li> <li>A driver's licence and access to own vehicle will be required.</li> </ul>About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits <ul> <li>Great opportunities for learning and development.</li> <li>Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).</li> <li>Competitive Local Government Pension Scheme.</li> <li>Wellbeing Support Programme.</li> <li>Employee Assist Programme.</li> <li>Health Care Options.</li> </ul>For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us. Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. For more information If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Bell on 07773 899276 or email: <a href="mailto:amanda.bell@baberghmidsuffolk.gov.uk" target="_blank">amanda.bell@baberghmidsuffolk.gov.uk</a> Please read the Sheltered Housing Officer job description and person specification.pdfbefore applying for this job opportunity. Closing date: 5pm, 25 September 2024. When applying, please ensure: <ul> <li>that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only</li> <li>your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).</li> </ul>This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. About the Team How to apply Step 1 - read the advert and the Job Description and Person Specification (JD and PS). Step 2 - complete the Supporting Statement template Step 3 - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS) Your statement should: <ul> <li>Be no more than 2 sides of A4</li> <li>use the template provided (other formats will not be accepted)</li> <li>be uploaded on your online application, as without this, your interest will not be progressed.</li> </ul>

Sheltered Housing Officer

Senior Housing Officer - South Region (The role is called a Neighbourhood Services Manager at Great Places) Our Neighbourhoods Team is growing... Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity - and this could be you! Great Places Housing Group is looking to recruit 2 Senior Housing Officer 's to bolster our Neighbourhoods team. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes. Our Senior Housing Officer 's deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: <ul><li>Ensure rent is collected and customers are supported to reduce any arrears</li><li>Allocate vacant properties to new customers</li><li>Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed</li><li>Understand your customers individual needs and make relevant links with support organisations</li><li>Build strong relationships with local stakeholders and partners</li></ul>If you think this could be the role for you, why not take a look at our role profile, click the link for further information and apply? Please note we reserve the right to close this advert early so please do get your application in early!

Neighbourhood Services Manager (Senior Housing Officer)

Wheatley Homes South Post Title: Housing Officer Salary: SCP 31-34 (£39,101- £42,590) per annum Duration: Permanent Work pattern: 35 hours per week, Monday to Friday Location: Stranraer, Dumfries and Galloway Wheatley Group is Scotland's leading housing, care and property-management group. Wheatley spans 19 local authority areas across Scotland, providing homes and award-winning services to over 210,000 people. Our subsidiaries are all driven by a common commitment and mission to 'Make Homes and Lives Better'. We have a fantastic opportunity for experienced and caring housing professionals to join our team at Wheatley Homes South. About the role At Wheatley, we are committed to building great homes, transforming neighbourhoods and helping customers. As a Housing Officer, you will be at the heart of this - becoming a familiar face in our communities, providing a comprehensive, high-quality housing management service to customers. You will work collaboratively with customers and partner agencies to support the continued development of our communities. Who are we looking for? The successful candidate will have at least two years' experience working within a Housing Officer role or be part of our internal Ignite Graduate programme with a proven track record of excellent rental income collection, void and neighbourhood management. You will be an enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation. The benefits we offer As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive: <ul><li>a rewarding career with a competitive salary; </li><li>access to a contributory pension scheme; </li><li>excellent leave entitlements; </li><li>enhanced maternity, paternity, adoption and shared parental leave; </li><li>contributions towards dental, optical, driving lessons and more; </li><li>access to staff inclusion networks promoting an inclusive workplace; and </li><li>24/7 access to our employee assistance programme.</li></ul>The role will involve working from home, with travel requirements to allocated patch and Group offices when required, therefore a driving licence is required. Holding, or working towards, a housing qualification at CIH Level 2 or equivalent is desirable. This post is subject to a Basic Disclosure check. Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups. Closing date: 5pm on Friday 20 September 2024 For a chat about the role, please contact Alison Lamont, Head of Housing on 07867292097 or email <a href="mailto:alison.lamont@wheatleyhomes-south.com" target="_blank">alison.lamont@wheatleyhomes-south.com</a> We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867291367 or <a href="mailto:rachel.young@wheatley-group.com" target="_blank">rachel.young@wheatley-group.com</a>.

*Previous applicants need not apply* Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent, Full-Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth &amp; Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Role Profile - RSI Housing Officer.pdf Closing date for completed applications: 17th September 2024 at 11:59 pm **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated <ul> <li> Want to play a part in tackling rough sleeping across London? </li> <li> Ever considered working in housing but assumed you needed experience? </li> </ul>If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that we have at L&amp;Q Living came to us from different sectors such as criminal justice and mental health. What matters to us most is that you share our passion and values, we can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support. 91% of L&amp;Q Living staff say their work has special meaning and their work is "not just a job" (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in our diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter's day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let's make this happen To join the L&amp;Q Living team you'll need: <ul> <li> Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness </li> <li> The ability to solve problems independently and creatively </li> <li> Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs </li> <li> Good IT skills </li> <li> Experience of working alongside internal and external partners </li> <li> A passion to work with vulnerable people </li> <li> A great team player with a positive and can-do attitude </li> </ul>This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why Work for L&amp;Q Living? L&amp;Q Living is not just a workplace; it's a community. The successful candidate will have access to our full suite of benefits, which includes: <ul> <li> Annual Leave : 25 days, increasing to 30 days after 5 years of continuous service. </li> <li> Recognition Bonus Scheme : Spot bonuses for outstanding contributions. </li> <li> Excellent Pension Scheme and Life Assurance : A strong pension scheme to support your future and non-contributory life assurance coverage. </li> <li> Employee Discount Scheme : Access to a variety of discounts. </li> <li> Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers </li> <li> Comprehensive Training and Career Growth Opportunities : Ongoing training and development to help you succeed and grow your career within L&amp;Q Living or other departments in L&amp;Q </li> </ul>Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/" target="_blank">http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/</a> At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. #TJ

Rough Sleeper Initiative Housing Officer

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Previous experience in a Neighbourhood, Housing or Property Management Setting</li> <li>Previous Housing Sector Experience</li> <li>Experience of setting up and maintaining successful partnerships</li> <li>To be a confident communicator across all channels but, specifically, you'll need experience of producing written correspondence for a variety of audiences.</li> <li>You need a full driving licence and own your own vehicle</li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outlinefor role ofHousing Officer/Neighbourhood Manager detailed above. Closing date for applications: 22 September 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Origin Housing Head Office, London Remote status Hybrid Remote Yearly salary £44,548 Employment type Full-time

Housing Officer / Neighbourhood Manager (Outer London)

The vacancy Permanent Full Time (37 hours per week) We are currently seeking a Scheme Manager for two of our schemes based in Oxfordshire. The scheme consists of 40 and 20 properties and the role would be working alongside the onsite care team, who provide 24/7 care. In this key role you will deliver intensive housing management support to residents living within the scheme. You will liaise with the care team and external agencies to ensure that holistic support to residents is delivered. This role is for 37 hours per week, and we can offer flexible working over Monday - Friday. What you will be doing: <ul> <li>Manage an Independent Living Scheme, by carrying out all intensive housing management tasks, such as income management, dealing with tenancy related issues and communicating with residents and third parties.</li></ul><ul> <li>Maintain thorough records of all contact with residents and support providers/professionals, using relevant systems as appropriate.</li></ul><ul> <li>Carry out suitability assessments, tenancy sign ups and empty homes management.</li></ul><ul> <li>Ensure the scheme is well managed, safe, and clean by overseeing any communal repairs, cleaning or maintenance and liaising with appropriate departments as necessary, escalating any unresolved concerns.</li></ul><ul> <li>Liaise with care teams and external agencies to ensure that a holistic package of support is offered to residents.</li></ul>We'd love to meet someone with: <ul> <li>Experience of working in a housing related role.</li></ul><ul> <li>Knowledge or understanding of tenancy management issues.</li></ul><ul> <li>Experience of managing safeguarding and anti-social behaviour cases.</li></ul><ul> <li>Experience of working with clients with complex needs.</li></ul><ul> <li>Good verbal and written communication skills and record keeping.</li></ul><ul> <li>Confidence to work independently and manage own workload.</li></ul><ul> <li>IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS (Housing Management recording systems?)</li></ul><ul> <li>Experience in support planning with the ability to assess needs and risk effectively.</li></ul><ul> <li>A sensitive and supportive approach to the needs of customers.</li></ul>Amongst what we offer you is: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym.</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Retail discount scheme</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 17th September 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,000 homes and employ 400 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer Opportunities

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Since first opening our doors in 2006, Stef &amp; Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment. We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need it. Today we have c.4000 units under management housing more than 9,500 tenants and service over 200 investors and 60+ local authorities. We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey from sourcing the right properties, to remodelling and refurbishing them to our high standards and then fully managing and maintaining them throughout their lease term. We pride ourselves that the local authorities, charities and housing associations who place singles, couples and families into our accommodation can rely on consistent quality, care and support. Our accommodation includes HMO's, flats and houses and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time. Where you come in The Role As the Housing Officer, you'll be the face of Stef &amp; Philips to our tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants. It's a rewarding role in an organisation where your efforts will be recognised and valued. Is this job for you? You'll have: <ul><li>A passion to make a difference for our tenants</li><li>Customer service skills and experience</li><li>Administration skills with good attention to detail</li><li>The ability to remain calm in stressful situations</li><li>The ability to work well with others</li><li>Previous work experience using a computer and Microsoft office applications (training will be provided on our own CRM system)</li><li>Full UK driving license</li></ul>Ideal but no essential: <ul><li>Previous experience in a similar housing related role</li></ul>Benefits What's in it for you? <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure<ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Organisation: Derby Homes Hours: 37 hours a week Contract type: Permanent Location: City wide Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do! We are looking for an enthusiastic and dedicated individual to join our Housing Management team. The post holder will be working with a mixture of introductory and secure tenants and the duties include: General tenancy and estate management, including estate and flat inspections, within a geographic area. Low level tenancy enforcement and management of casework within a geographic area. Dealing with progression of empty properties. Arranging viewings and signing up new tenants. Get involved with customer consultation. Project work. Making referrals to, and working with, partners and other organisations to resolve estate and tenancy management issues. Safeguarding. You will maintain a high-quality customer service focus in all aspects of the role ensuring that inspections are completed within the procedural time frames and that casework is managed and progressed efficiently. You will be able to work on your own or as part of a team in a fast paced environment. You will have excellent negotiation skills, be organised and motivated. Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form Remember to align your personal statement to the essential criteria in the Person Specification. Job description Person specification Equality, Diversity &amp; Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality. If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected] . <a href="https://www.derby.gov.uk/signing-service/" target="_blank">https://www.derby.gov.uk/signing-service/</a> The closing date for this vacancy is 22 September 2024 at midnight. Any application forms received after the closing date will not be accepted. If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held on 26 September 2024 at the Allenton Housing Office.

D1 Housing Officer

Contract - Permanent Location - Wirral Full time - 37.5 hours per week Salary - £26,250.00 plus Serco Benefits. Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Birchwood. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response. </li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided. </li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. </li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard. </li> <li>Maintain the Property Manual retained at the Property. </li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access </li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc) </li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Housing Officer Wirral

Housing Officer - Young People Supported Accommodation Location: Cheltenham Contract: Permanent Hours: Full-time 37.5 hours per week - Monday - Friday 7.5 hour working days. Pay: £23,250 per year Do you have experience providing housing advice and tenancy support? Good knowledge of housing law, welfare, and benefits entitlements? Then they want to hear from you... They are looking for a Housing Officer, to provide housing management services to residents living in their Supported Accommodation buildings for young people based in Gloucester and the Lydney, Forest of Dean, Gloucestershire. This is a full-time position working 37.5 hours per week, Monday - Friday (9 am-5 pm), in their Housing Management team. If you have excellent written, numeracy and verbal communication skills, and can take a robust but sensitive approach with people, with relevant housing experience, apply today! What will you be doing? You will be able to help navigate their residents successfully through their licences/tenancies, working within a team geared towards managing all tenancy-related issues that arise. Experience in Housing Management is not essential, as full training will be given, but transferrable skills and a keen interest to learn are. This role will be based at the accommodation sites communicating with the young people and helping to ensure their living area is safe and habitable. They'll be working closely with the support team on-site to ensure the best possible outcomes for their young people. If you are empathetic, driven, embrace opportunities and are willing to learn and reflect, they want to hear from you, to help them continue to achieve their vision and purpose. If this sounds like you, then they'd love to have a chat. Click the apply button to start your journey. About Them Our client is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. They are driven by their values-based approach, caring deeply about the individuals and families they serve. Their supportive programs aim at developing long-term solutions to societal challenges. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What They Offer You're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Their unwavering commitment to your growth is evident in their meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career. Reasons to join them • 25 days of holiday, plus public holidays, with an additional day added per year and an option to purchase more • Enhanced pension and sick pay • Death in service benefit • Free subscription to Benenden Cashback plan or Perkbox Discounts • Investors in People Gold accredited employer, committed to making the workplace better for you. • Excellent training and support to help you excel in your role. • A voice in various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing. • Access to a Workplace Welfare Manager for support when needed. Are Your Values Aligned with Theirs? • They look for staff who embody their SPIRIT values: • Show gratitude and appreciation of others. • Demonstrate personal and professional pride. • Integrity is everything. • Reflect and learn. • Continuous improvement. • Take your best self wherever you go. Our client is committed to equality and diversity, ensuring fair treatment and equal opportunities for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining them.. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by the client. You may also have experience in the following: Housing Officer, Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Residential Care Worker, Charity, etc. REF-212 896

Housing Officer - Young People Supported Accommodation

Organisation: Derby Homes Hours: 37 hours a week Contract type: Permanent Location: City wide Previous applicants need not reapply. Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do! We are looking for an enthusiastic and dedicated individual to join our Intensive Housing Management team. The post holder will be working with a mixture of introductory and secure tenants and the duties include: <ul> <li>General tenancy management, working with customers when we have identified needs which impact on their ability to manage their tenancy.</li> <li>Low level tenancy enforcement and intensive management of cases within a defined caseload.</li> <li>Arranging viewings and signing up new tenants when we have identified needs which impact on their ability to manage their tenancy.</li> <li>Getting involved with customer consultation.</li> <li>Making referrals to, and working with, partners and other organisations to sustain tenancies.</li> <li>Project work, which may include services around domestic abuse and housing, learning disability properties, temporary accommodation, services for young people leaving care etc.</li> </ul>You will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs assessments, risk assessments and action plans are completed and reviewed within the procedural time frames. You will be able to work on your own or as part of a team in a fast paced environment. You will have excellent negotiation skills, be organised and motivated. This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role. This post is subject to an enhanced DBS check. Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form Remember to align your personal statement to the essential criteria in the Person Specification. Job description Person specification Equality, Diversity &amp; Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality. If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected] . <a href="https://www.derby.gov.uk/signing-service/" target="_blank">https://www.derby.gov.uk/signing-service/</a> The closing date for this vacancy is 18th September 2024 at midnight. Any application forms received after the closing date will not be accepted. If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held 24th September 2024.

Housing Officer - Intensive Housing Management

Salary: £26,250 Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. Remote working inc travel destinantions. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West Bolton region. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Black Country and Birmingham areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation Grade- Subject to formal evaluation Working 36.5 hours Lateral move opportunity for a Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Interviews for this post will take place in person at College Road. Shortlisted candidates will be provided with further information For any informal enquires please contact: Alison Nicholls on <a href="mailto:alison.nicholls@birmingham.gov.uk" target="_blank">alison.nicholls@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: Housing Officer Gr4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

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