field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

The Vacancy Hybrid Working - minimum 1 day per week at our Head Office An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 350 rented and shared ownership properties in Cambridgeshire. At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us. We are a friendly and supportive team based at CHS's offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live. What you'll do In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers' needs. About you <ul> <li>Motivated to make a positive contribution from day one</li> <li>Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working</li> <li>Focussed on delivering excellent customer service</li> <li>Excellent time management and decision-making skills</li> <li>Strong organisational and communication skills</li> <li>Competent in the use of MS Office packages (including Word, Excel, Outlook)</li> <li>Flexible and adaptable</li> <li>A full UK driving licence, business insurance and use of a car for work purposes is essential</li></ul>Benefits <ul> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li> <li>Free onsite parking</li> <li>Hybrid Working Policy</li> <li>Flexitime</li></ul>Please note this role is subject to a basic DBS application. Closing date for applications: Midnight Sunday 19 October 2025 Interviews will be held on: Monday 3 November 2025 For more information or for an informal chat please contact Tracey Bradbeer, Housing Manager on 07542 605921 or email <a href="mailto:tracey.bradbeer@chsgroup.org.uk" target="_blank">tracey.bradbeer@chsgroup.org.uk</a> Or Charlotte Daleworth, Housing Manager on 01353 713566 or email <a href="mailto:charlotte.daleworth@chsgroup.org.uk" target="_blank">charlotte.daleworth@chsgroup.org.uk</a> About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Housing Officer

The Vacancy HOUSING OFFICER (HOUSING WITH CARE) Based at Endurance House, Histon. The post holder will also work at each of our three Housing with Care Schemes for at least one day each week, based on business needs. Hybrid Working - minimum 1 day per week at our Head Office An exciting opportunity has arisen to join CHS as a Housing Officer (Housing with Care) within our Community Support Services Team. CHS sets out to deliver a high quality housing management service to help our tenants meet their needs and improve their quality of life. What you'll do You will be the principal link between our tenants and applicants and the Housing, Property and Care Services Teams. You will be involved in letting empty homes, income collection, service charge budgeting and queries, tenancy management, offering and co-ordinating support for those affected by domestic abuse and safeguarding risks, tackling anti-social behaviour and encouraging customer involvement. You will regularly review Fire Risk Safety Assessments, site fire processes and procedures across all three Schemes. You will be responsible for the Schemes' Cleaners and Housekeepers; participate in the recruitment and selection process and identify training and development needs. About you You will have <ul> <li>A minimum of one year's experience of delivering a housing service within a social housing environment or relevant experience in a similar environment.</li> <li>A working knowledge of social housing law and benefits</li> <li>An understanding of housing policy, tenancy assignment, domestic abuse, anti-social behaviour issues and dementia</li> <li>A strong focus on excellent customer service and problem solving.</li> <li>Excellent verbal and written communication skills</li> <li>Ability to confidently contribute to continuously improving the housing management team</li> <li>Confident user of Microsoft Windows and Office (including Word) for the production of letters, reports, e-mails etc.</li> <li>Experience of using housing management IT system or other databases.</li> <li>Experience of managing others</li> <li>Full UK driving licence, business insurance and use of a car for work purposes</li></ul>Our benefits include <ul> <li>A hybrid working policy and flexible working</li> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li> <li>Free onsite/nearby parking</li> <li>Hybrid Working Policy</li> <li>Flexitime</li></ul>Please note this position is subject to a satisfactory Enhanced DBS. Closing date for applications: Midnight Sunday 19 October 2025 Interviews will be held on: Tuesday 28 October 2025 For more information or for an informal chat please contact: Rosie Trew, Housing Officer (Housing with Care) <a href="mailto:rosie.trew@chsgroup.org.uk" target="_blank">rosie.trew@chsgroup.org.uk</a> or 07834 653518 About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Housing Officer (Housing with Care)

The vacancy Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li></ul><ul> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li></ul><ul> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li></ul><ul> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li></ul><ul> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li></ul><ul> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li></ul><ul> <li>A strong understanding of ASB legislation and best practice in case handling.</li></ul><ul> <li>Proven ability to manage rent arrears and support financial wellbeing.</li></ul><ul> <li>Excellent customer service skills with a resident-first approach.</li></ul><ul> <li>Strong problem-solving, negotiation, and influencing skills.</li></ul><ul> <li>Effective communication, time management, and organisational abilities.</li></ul><ul> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £35,500 including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

3 Housing officer Jobs in Cambridgeshire