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£50,788 to £57,766 per annum&nbsp;Permanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible&nbsp;working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon as we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.In this role you will play an important role in supporting our Corporate Lead for Property &amp; Asset to shape the delivery of an efficient, high-quality, customer focused housing repairs and maintenance service across East Devon District Council’s housing stock.&nbsp;This includes responsive repairs, cyclical maintenance, and contractor management, ensuring compliance with legal, regulatory, and health and safety requirements.We’ll need you to have a relevant professional or management qualification together with a formal qualification in a building related subject or demonstrable equivalent experience.&nbsp; A knowledge of general management of a housing service and a good understanding of housing policy and legislation together with experience of delivering a high-quality customer service.<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date:&nbsp; &nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 11th August 2025

Repairs Service Manager

£42,708 to £49,764 per annumPermanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon and we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.Supporting the Repairs Service Manager, you will manage and develop our team of maintenance surveyor to deliver a high quality and customer focused responsive repairs service across East Devon District Council’s housing stock.&nbsp; This role is central to ensuring that homes are safe, secure, well maintained and meet regulatory and service standards.&nbsp; &nbsp;You will lead and manage the maintenance surveyor team by providing clear direction, support and professional development this includes prioritising surveys based on legal and Housing Health &amp; Safety Rating System (HHSRS) needs.You’ll need to have a good general education with GCSE at grade C or above including Maths and English as well as HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repairs works.&nbsp;You could be a qualified building surveyor or hold an equivalent building degree.&nbsp; &nbsp; &nbsp;Knowledge of building construction and contract management is essential<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date: &nbsp;&nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 18th August 2025

Senior Surveyor

£36,477 pa + benefitsPitsea, Essex – covering North East London, North West London, South London or North Counties)Are you a customer-focused professional with knowledge of damp and mould casework? Do you thrive in fast-paced environments and have a passion for delivering high-quality housing services that make a real difference?As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.With a strong understanding of current housing legislation, including&nbsp;Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.To be successful in this role, you’ll:<ul><li>Have experience of working in housing, building services or a property related field.</li><li>Have knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.</li><li>Be proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.</li><li>Identify vulnerabilities by showing empathy and understanding in resident interactions.</li><li>Be experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Have strong communication skills and be able to build and maintain effective stakeholder relationships.</li><li>Demonstrate comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Closing date: 17th July 2025 at midnight.&nbsp;PLEASE NOTE:&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Damp & Mould Lead

About The Role Join our team and make a difference! Islington Council aims to be the best Housing Operations service in the country over the next 12 months. If you believe you can contribute to improve our housing services, we would welcome your application for this important position. Are you passionate about creating a more equal and inclusive community? Do you have the skills and experience to manage a locality and provide exceptional housing management services? If so, we have an exciting opportunity for you to join our Housing Operations team as a Senior Housing Officer. As a Senior Housing Officer, you will be instrumental in providing a highly professional and customer-oriented housing management service to the residents of Islington Council in both rented and leasehold accommodations. Your responsibilities will include the operational management of a designated locality, as well as the daily administration of services, ensuring the effective oversight of approximately 500 to 600 tenants and leaseholders' properties. If you are ready to make a positive impact and be part of a team that values, inspires, and empowers its employees, we would love to hear from you. Apply now to become our next Senior Housing Officer and help us achieve our goals and provide the best services possible to our residents. For further information or for an informal conversation about the post, please contact Sinem Yanik (Assistant Director of Hosing Management) at [email protected]. Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li>Up to 31 days leave per year, increasing to 36 days after five years of local government service</li> <li>A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week</li> <li>Learning and development opportunities to maximise your potential</li> <li>Competitive pay and a commitment to paying all staff the London Living Wage at minimum</li> <li>Excellent local government pension scheme</li> <li>Cycle to Work scheme and discounted gym memberships</li> <li>Local discounts from restaurants, shops, health and beauty therapists, and more!</li></ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a Basic DBS check and 3 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Senior Housing Officer

Job summary The Housing Officer plays a crucial role in supporting the housing needs of patients within an acute mental health hospital, focusing on ensuring safe, stable accommodation for individuals during their recovery. The primary purpose of this role is to provide specialist housing advice, support, and intervention, addressing housing needs, preventing homelessness, and facilitating timely discharge planning. Working within a multidisciplinary team, the Housing Officer helps ensure that patients are supported in accessing appropriate accommodation and welfare benefits, contributing to improved patient outcomes and social inclusion. This role requires close collaboration with local authorities, housing providers, and various external agencies to support individuals in their transition from hospital back to the community. Main duties of the job <ul><li>Conduct housing assessments and support discharge planning in collaboration with the MDT.</li><li>Provide welfare benefits guidance and liaise with relevant agencies to ensure continuity of support.</li><li>Prevent homelessness by advocating for patients at risk and assisting with housing applications.</li><li>Maintain accurate documentation and case management in line with NHS policies.</li><li>Build and maintain strong partnerships with external agencies and provide training to NHS colleagues.</li><li>Ensure safeguarding concerns are identified and managed effectively.</li></ul>About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at <a href="http://www.cpft.nhs.uk" target="_blank">www.cpft.nhs.uk</a> Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. To deliver timely individualised person-centred housing assessment, advice, support, and liaison for patients who cannot return home or who are at risk of homelessness. To work with Cavell Centre MDT to identify current or potential problems which may provide a barrier to returning to current accommodation or that may increase risk of homelessness. Where alternative housing is required, to work with CPFT staff and community agencies to source safe, appropriate housing in an efficient manner. To develop and maintain a central signposting service and point of contact for housing, debt, or benefits advice. To provide information to patients, carers, families, and staff on the Homelessness Reduction Act (2017), Duty to Refer, benefits entitlements and accommodation processes. To manage a case load of referrals, from the adult wards at the Cavell Centre,autonomously, and efficiently. To use high level of communication skills to compassionately convey sensitive ordisappointing information effectively to patients, families, carers, and staff. To highlight and report issues with the housing process for patients promptly to thepatient, responsible clinicians, community teams and line manager. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. To deliver timely individualised person-centred housing assessment, advice, support, and liaison for patients who cannot return home or who are at risk of homelessness. To work with Cavell Centre MDT to identify current or potential problems which may provide a barrier to returning to current accommodation or that may increase risk of homelessness. Where alternative housing is required, to work with CPFT staff and community agencies to source safe, appropriate housing in an efficient manner. To develop and maintain a central signposting service and point of contact for housing, debt, or benefits advice. To provide information to patients, carers, families, and staff on the Homelessness Reduction Act (2017), Duty to Refer, benefits entitlements and accommodation processes. To manage a case load of referrals, from the adult wards at the Cavell Centre,autonomously, and efficiently. To use high level of communication skills to compassionately convey sensitive ordisappointing information effectively to patients, families, carers, and staff. To highlight and report issues with the housing process for patients promptly to thepatient, responsible clinicians, community teams and line manager. Person Specification Education &amp; Qualifications Essential <ul> <li>NVQ Level 3 or equivalent</li> </ul> Experience Essential <ul> <li>Experience of supporting those with severe and enduring mental health conditions.</li> <li>Work within the current housing and benefits systems</li> </ul> Desirable <ul> <li>Experience of local systems specific to those under care of CPFT services.</li> <li>Lived experience of mental health condition.</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>A clear communicator, supporting patients to express their wishes and needs</li> <li>Build positive working relationships with a wider range of internal and external agencies</li> <li>Understanding of current housing and benefits system</li> <li>Understanding of Mental Capacity Act (MCA)</li> <li>Understanding of principles of safeguarding</li> <li>Knowledge of private and public sector housing options</li> <li>Proven IT skills and good time management skills</li> <li>Knowledge of local and national policies and procedures impacting housing provision.</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Personal Qualities Essential <ul> <li>Manage working in a highspeed, emotive environment</li> <li>Hold patients in consistent positive regard and advocate for their needs where appropriate</li> <li>Manage and prioritise a caseload autonomously, seeking support where appropriate</li> <li>Use supervision appropriately to support continuing professional and service development</li> <li>Ability to maintain a professional, empathetic, and pragmatic attitude</li> </ul> Other Essential <ul> <li>Occasionally the ability to work flexibly may be required.</li> </ul>Person Specification Education &amp; Qualifications Essential <ul> <li>NVQ Level 3 or equivalent</li> </ul> Experience Essential <ul> <li>Experience of supporting those with severe and enduring mental health conditions.</li> <li>Work within the current housing and benefits systems</li> </ul> Desirable <ul> <li>Experience of local systems specific to those under care of CPFT services.</li> <li>Lived experience of mental health condition.</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>A clear communicator, supporting patients to express their wishes and needs</li> <li>Build positive working relationships with a wider range of internal and external agencies</li> <li>Understanding of current housing and benefits system</li> <li>Understanding of Mental Capacity Act (MCA)</li> <li>Understanding of principles of safeguarding</li> <li>Knowledge of private and public sector housing options</li> <li>Proven IT skills and good time management skills</li> <li>Knowledge of local and national policies and procedures impacting housing provision.</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Personal Qualities Essential <ul> <li>Manage working in a highspeed, emotive environment</li> <li>Hold patients in consistent positive regard and advocate for their needs where appropriate</li> <li>Manage and prioritise a caseload autonomously, seeking support where appropriate</li> <li>Use supervision appropriately to support continuing professional and service development</li> <li>Ability to maintain a professional, empathetic, and pragmatic attitude</li> </ul> Other Essential <ul> <li>Occasionally the ability to work flexibly may be required.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Cavell Centre Peterborough PE3 9GZ Employer's website

Housing Officer

Detailed job description and main responsibilities Please refer to the attached job description and person specification for full details of responsibilities. To deliver timely individualised person-centred housing assessment, advice, support, and liaison for patients who cannot return home or who are at risk of homelessness. To work with Cavell Centre MDT to identify current or potential problems which may provide a barrier to returning to current accommodation or that may increase risk of homelessness. Where alternative housing is required, to work with CPFT staff and community agencies to source safe, appropriate housing in an efficient manner. To develop and maintain a central signposting service and point of contact for housing, debt, or benefits advice. To provide information to patients, carers, families, and staff on the Homelessness Reduction Act (2017), Duty to Refer, benefits entitlements and accommodation processes. To manage a case load of referrals, from the adult wards at the Cavell Centre, autonomously, and efficiently. To use high level of communication skills to compassionately convey sensitive or disappointing information effectively to patients, families, carers, and staff. To highlight and report issues with the housing process for patients promptly to the patient, responsible clinicians, community teams and line manager. Person specification Education &amp; Qualifications Essential criteria <ul><li>NVQ Level 3 or equivalent</li></ul>Experience Essential criteria <ul><li>Experience of supporting those with severe and enduring mental health conditions.</li><li>Work within the current housing and benefits systems</li></ul>Desirable criteria <ul><li>Experience of local systems specific to those under care of CPFT services.</li><li>Lived experience of mental health condition.</li></ul>Knowledge &amp; Understanding Essential criteria <ul><li>A clear communicator, supporting patients to express their wishes and needs</li><li>Build positive working relationships with a wider range of internal and external agencies</li><li>Understanding of current housing and benefits system</li><li>Understanding of Mental Capacity Act (MCA)</li><li>Understanding of principles of safeguarding</li><li>Knowledge of private and public sector housing options</li><li>Proven IT skills and good time management skills</li><li>Knowledge of local and national policies and procedures impacting housing provision.</li></ul>Desirable criteria <ul><li>Previous knowledge of mental health care provision</li><li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li></ul>Personal Qualities Essential criteria <ul><li>Manage working in a highspeed, emotive environment</li><li>Hold patients in consistent positive regard and advocate for their needs where appropriate</li><li>Manage and prioritise a caseload autonomously, seeking support where appropriate</li><li>Use supervision appropriately to support continuing professional and service development</li><li>Ability to maintain a professional, empathetic, and pragmatic attitude</li></ul>Other Essential criteria <ul><li>Occasionally the ability to work flexibly may be required.</li></ul>Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services. We are a health and social care organisation, offering a wide range of services, including: <ul><li>Integrated physical and mental health services for adults and older people;</li><li>Specialist mental health and learning disability services;</li><li>Children and young people's mental health services;</li><li>Children's community services in Peterborough;</li><li>Social care;</li><li>Ground-breaking research</li></ul>We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit <a href="https://www.cpft.nhs.uk/equalityanddiversity" target="_blank">https://www.cpft.nhs.uk/equalityanddiversity</a>. CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances. Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country. Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over. If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation. All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download <ul> <li> Job Description and Person Specification (PDF, 356.3KB) </li> <li> CPFT Values (PDF, 114.7KB) </li> <li> CPFT Mindful Employers (PDF, 51.3KB) </li> <li> CPFT Accommodation (PDF, 296.6KB) </li> </ul>

The role Housing Officer known internally as a Local Housing Manager Location: Covering our properties within the locality of Aylesbury, Wendover, Beaconsfield, Amersham, post codes HP 6, 17,19,21,22, and SL9 Salary Banding Range: £39,841 - £41,937 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations Aylesbury, Wendover, Beaconsfield, Amersham, post codes HP 6, 17,19,21,22, and SL9 As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Twickenham office (TW1 3RP) coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. For contractual purposes please be advised that the location of your office base will be "The Johnson Building, 77 Hatton Garden, Holborn, London, EC1N 8JS" Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

The job itself Would you like an exciting opportunity to become part of our dynamic and positive private sector housing team dedicated to raising standards for our residents in private rented accommodation? Do you like variety in what you do and want to make a difference? If so come and work in the beautiful East Riding of Yorkshire. We are an ambitious and forward-thinking Council, committed to making the East Riding a better place to live and work, enabling communities and businesses to thrive whilst protecting our residents. Please note that the job offer is likely be based at the Town Hall in Bridlington, but it may be possible for the right candidate to be based in Goole. Mileage will be calculated from the chosen base, but the work is of a blended approach with days working from the office base or from home as necessary. In this Officer role you will be responsible for improving housing standards, making a real difference to the quality and security of tenants lives and wellbeing through inspecting housing defects, undertaking comprehensive risk assessments of hazards and taking appropriate remedial action through investigation, engagement and enforcement. You will also deal with investigations into potential illegal eviction cases and regularly consult with the fire authority on safe fire and evacuation measures in houses in multiple occupation and other residential properties. Ideally, we are looking for an experienced enforcement officer with an in depth knowledge of relevant legislation relating to housing and environmental health and a good understanding of building construction and housing defects. You should hold a relevant degree or diploma in environmental health, housing, enforcement or building control subject at level 6 or above. However, we can provide some flexibility for the right person with the necessary experience and knowledge and willingness to undertake further training and qualifications. You must be capable of establishing good relationships with tenants, landlords, managing agents, contractors, Humberside fire authority and other council officers as well as having effective communication and negotiation skills. You will be authorised to undertake a range of enforcement actions and where necessary you will be required to present evidence in court. You should have a flexible approach and positive 'can do' attitude. You will get the chance to work on a wide range of private sector housing topics from HMO's, empty homes and housing projects. on the job training and support means you will develop personally and professionally. You will provide advice to landlords and tenants to maintain and improve housing standards and will often be dealing with vulnerable people in their homes and supporting them with other agencies to resolve their unsafe or unhealthy living conditions. Experience assessing properties using the housing health and safety rating system and preparing schedules of work would be an advantage. You should be customer focused, with a practical mind and enjoy working within a small team of people delivering a wide range of housing activities. The successful candidate will expect to use their own car to travel across the East Riding, a casual car allowance is payable, and you should have a full driving licence. So, if you are passionate about making a meaningful difference to the health and wellbeing of the community we serve, this could be the post for you.

Private Sector Housing Officer

What's the role? You will: <ul><li>Manage an allocated workload across a defined patch area in Sedgemoor and deliver a range of proactive services that respond to the needs and aspirations of all customers.</li><li>Work with team members and other teams to deliver a customer- focused service which minimises void loss and maximises income.</li><li>Report to the Housing Team Leader for your area and work with other Team Leaders to deliver services including the management of anti- social behaviour, letting empty homes, income management and customer engagement and involvement.</li><li>Be Sedgemoor (HIS) policy, legislation, and current risk assessments.</li></ul>What will I have to do? You will: Lettings: <ul><li>Manage the end-to-end lettings process for social housing properties, including completing verifications, conducting viewings, and processing applications.</li><li>Coordinate with internal teams and external stakeholders to facilitate the allocation of properties to eligible applicants in a timely manner.</li><li>Work closely with housing applicants to assess their eligibility and housing needs, providing support and guidance throughout the application process.</li><li>Provide ongoing support to tenants, addressing inquiries, resolving issues, and ensuring compliance with tenancy obligations.</li><li>Coordinate and identify internal moves and manage this process where required.</li><li>Allocate homes and manage tenancies within your designated neighbourhoods, including all tenancy and leasehold matters, and estate management within Homes in Sedgemoor's (HIS) policies and standard operating procedures.</li></ul>Tenancy and estate management: <ul><li>Act as the primary relationship manager for between 800-1000 of our customers - providing and coordinating an effective front facing customer service and working collaboratively with colleagues across the organisation to ensure services are delivered in line with our values, policies, and operational standards, and to maximise outcomes for customers and Homes in Sedgemoor.</li><li>Deal with a range of tenancy related matters such as property inspections, hoarding issues, tenancy audits/ 6-month reviews, decants, successions, assignments, use and occupation cases, abandonments, hate crime, anti-social behaviour, domestic abuse, permission requests, pest control, safeguarding, tenancy fraud, untidy gardens, mutual exchanges etc.</li><li>Work closely with compliance team and support them with access to property / liaise with contractors and support with injunction referrals and tenancy breaches.</li><li>Attend residents' meetings, hold drop-in sessions and be involved in resident events such as skip days, consultation events etc.</li><li>Take effective and proactive action to manage your designated neighbourhoods and support your colleagues to deliver the same.</li><li>Work collaboratively with all other teams across the business supporting them in their work and provide cover and guidance, as necessary.</li><li>Take effective action to deliver excellent performance and address service quality failures, adhering to Homes in Sedgemoor's service standards</li><li>Respond to and take ownership for resolving all reported cases of anti-social behaviour, harassment, domestic abuse, hate incidents, tenancy fraud or other breaches of contract within your defined patch.</li><li>Proactively and robustly manage sustainable tenancy agreements ensuring tenants understand and fulfil their tenancy obligations.</li><li>Contribute to the development of new schemes from early proposals through to successful and sustainable management.</li><li>Proactively and robustly manage estates to ensure they are well presented at all times ensuring relevant repairs are raised.</li><li>Oversee the quality of estate services and service contracts to agreed standards and ensuring delivery of value for money.</li><li>Provide support and assistance to tenants, including resolving complaints, offering guidance on housing-related issues, and signposting to relevant support services.</li></ul>Anti-Social Behaviour: <ul><li>Be responsible for tackling antisocial behaviour within our community, ensuring the safety and well-being of residents. You will work closely with stakeholders, law enforcement agencies, and local authorities to address and prevent incidents of antisocial behaviour effectively</li><li>Conduct joint visits with Police, social services, probation etc.</li><li>Prepare court statements, collate witness statements and prepare all exhibits to refer cases to court for possession, injunctions, closure orders, suspended possession orders etc. when a resident is in breach of their tenancy.</li><li>Attend court for your anti-social behaviour cases as a witness.</li><li>Attend ASB case reviews, multi agencies meetings, One Team, Police priorities etc.</li></ul>Risk Assessments: <ul><li>Identify risks relating to cases and manage this risk whilst working to resolve cases.</li><li>Conduct thorough risk assessments of safeguarding and anti-social behaviour concerns, working collaboratively with relevant agencies and professionals to support residents to sustain tenancies and ensure appropriate action is taken.</li></ul>Incident Management: <ul><li>Respond to safeguarding concerns and incidents promptly and effectively, ensuring appropriate action is taken to protect the individual at risk, whilst taking appropriate action against perpetrators and follow relevant reporting procedures.</li><li>Respond to reports of antisocial behaviour from residents and other stakeholders, conducting thorough investigations and taking appropriate action to address concerns.</li><li>Enforcement Actions: Utilise enforcement measures such as warning letters, injunctions, and possession proceedings where necessary to address persistent antisocial behaviour and protect vulnerable residents.</li><li>Be part of the Officer Safety register review panel, complete paperwork and oversee the unreasonable behaviour process when customers have breached their tenancy.</li></ul>Case Management: <ul><li>Maintain accurate records of antisocial behaviour incidents, interventions, and outcomes using our case management systems, ensuring compliance with data protection regulations.</li><li>Manage a range of cases to resolution, maintaining accurate records and documentation in accordance with Homes in Sedgemoor's policies and procedures.</li></ul>Support Services Referrals/ Partnership working: <ul><li>Identify and refer individuals involved in antisocial behaviour, domestic abuse to appropriate support services, such as mental health support, substance abuse treatment, SIDAS, village agents, adult and children social care, housing advice etc.</li><li>Provide emotional support and intervention when dealing with high level cases such as hate crime, domestic abuse and anti-social behaviour.</li><li>Develop safety plans with customers whilst making referrals to external agencies to ensure customers are safe.</li><li>Work in partnership with a range of colleagues and stakeholders, e.g., internal departments, Somerset Council (SC), Clean Surrounds, Police, Councillors, other housing organisations to maximise service quality and support communities and customers.</li></ul>Budgets/Income: <ul><li>Be aware of internal budgets and have an awareness of how best to use and utilise budgets to support residents to sustain tenancies and support with anti-social behaviour and domestic abuse cases. </li><li>Support residents to maximise their income by completing income an expenditure forms and referring to external agencies to support with residents' finances.</li></ul>Working Conditions: <ul><li>This role may involve exposure to sensitive or distressing information related to safeguarding concerns and incidents.</li><li>Flexible working hours may be required to respond to safeguarding emergencies or attend meetings outside of regular office hours.</li><li>This role may involve exposure to challenging and potentially confrontational situations when dealing with antisocial behaviour incidents.</li></ul>What do I need to be successful? You will: <ul><li>Be able to deliver high standards of customer service and performance in a housing, neighbourhood management or customer- service related field.</li><li>Excellent communication and negotiation skills, with the ability to de- escalate tense situations and build rapport with diverse individuals.</li><li>Sound judgment and decision-making abilities, with a commitment to fairness whilst supporting vulnerable residents to sustain their tenancies.</li><li>Have the skills and knowledge to manage a caseload of work that responds to the needs and aspirations of customers.</li><li>Be able to demonstrate a sound knowledge of housing management, housing law and best practice relating to neighbourhood and tenancy management, or a similar framework.</li><li>Strong understanding of relevant legislation, policies, and procedures related to antisocial behaviour management, domestic abuse, safeguarding and other housing management functions.</li><li>Have excellent decision-making abilities, with a proactive approach to problem-solving and risk management.</li><li>Ability to work effectively in a fast-paced environment adapting to be able to manage competing priorities.</li><li>Have knowledge, experience and / or skills associated with management of anti-social behaviour, including the legal tools and powers available and best practice to deal with a range of anti-social behaviours.</li><li>Thorough understanding of safeguarding legislation, including but not limited to child protection, vulnerable adults, and domestic abuse.</li><li>Strong communication and interpersonal skills, with the ability to communicate complex information sensitively and effectively withdiverse audiences.</li><li>Knowledge of ensuring the effective day-to-day delivery of contracts including caretaking and cleaning services.</li><li>Ability to use mobile IT devices as part of day-to-day estate work.</li><li>Ability to apply your skills to motivate, support, influence and organise work to deliver high quality services.</li><li>Adhere to good information security including General Data Protection Regulations (GDPR)</li><li>Have well-developed interpersonal skills</li><li>Can demonstrate effective problem-solving skills</li></ul>

Housing Officer (six-months contract)

About us In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful. Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all. Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice. Our C-Change approach: Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out "6 Cs" for our work with children, young people their parents and carers, and each other. About the role Over the last two years we have seen over 3000 asylum seekers and refugees move into the borough. The team created to support these sanctuary seekers is called the Resettlement &amp; Migration team (RMT), we are looking to recruit a Housing Officer to join the team. The team offer wrap around support to all sanctuary seekers in Tower Hamlets including Ukrainian and Afghan refugees and asylum seekers and receive government grants to do so. The Resettlement &amp; Migration Team lead by example, challenging discrimination, racism and inequality through an inclusive, informed and empowering approach for all residents. This role will serve those who are at risk of homelessness, looking to reduce rough sleeping and ending destitution. The role will aid the integration of sanctuary seekers, build social cohesion in our communities and share best practice with other local authorities. The Housing Officer will be required: 1. To work with and support refugees and those with potential refugee status living in Home Office accommodation, sponsorship placements or making their own arrangements. 2. To work with NASS providers such as Clearsprings and their subcontractors. 3. Welcome Afghan refugees to LAHF properties procured by the LA 4. To arrange, host and manage events and workshops with sanctuary seekers. Facilitate and deliver the workshop so that they can understand their housing options, utilising internal and external stakeholders to assist in delivering relevant information. 5. Produce information sheets and guidance document that can be shared with the community. 6. To support sanctuary seekers to source independent sustainable accommodation in or out of the borough and make referrals to homeless options that the LA have a duty to support. 7. Supporting the Resettlement &amp; Migration team to achieve their integration objectives. The role will be office and community based at the Town Hall in Whitechapel, Children and Family Centres or at NASS accommodation. The role is for a fixed term contract for 12 months. About you • You will have the ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and differing customer needs • The ability to work across boundaries in partnership with all housing sectors and partner agencies. • The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively. • The ability to negotiate both with homeless people and on their behalf to broker housing solutions. • Excellent IT skills, with the ability to use a range of databases and MS Word and EXCEL to produce a wide range of letters and documents and MS Outlook to process the full range of email and diary functions. • To have an understanding of welfare benefits and have a level of numeracy sufficient to give basic money and housing advice using available tools Requirements For further information regarding the role, please contact Nicola Mutale, Asylum Seeker &amp; Refugee Coordinator: <a href="mailto:nicola.mutale@towerhamlets.gov.uk" target="_blank">nicola.mutale@towerhamlets.gov.uk</a> How to apply This post is open to candidates to apply directly - No referrals from agencies will be accepted. Please fully complete the online application form via our recruitment portal Alvius. We will not consider applications which do not do this. Interviews will take place on 11th, 12th and 13th August 2025. Please hold these dates. Additional Details Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Resettlement & Migration Team - Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Scarborough £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management. The role of Housing Officerwill include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul><li>NVQ3 in relevant area</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent customer service and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £34,240.93 Pro Rata (£37,680 is achieved after 12 months successful performance in the role) Pro Rata Working Hours: 17.5 hours per week Working Pattern: Wednesday Thursday, and Friday, Hybrid Location: Penrith, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who has: <ul> <li>A Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business</li></ul>At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (Pro Rata)</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures. </li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement.</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements. </li></ul>Desirable: <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Housing Officer-A6855

Income and Housing Officer We're looking for 2 friendly, innovative and resilient Income and Housing Officers to join our Landlord Services Team located at our Head Office in Islington. £32,000.00 - £36,000.00 per annum (depending on skills and experience), working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: • Annual leave increasing up to 30 days with length of service • Free DBS (take this out if BSW advert) • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card • Fully paid induction programme and further training • ILM courses and Apprenticeship Programmes • Cycle to work scheme • Employee Assistance Programme for 24-7 confidential support • Online wellbeing resources • A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&amp;Cs apply) • Quarterly Staff Awards to reward &amp; recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. As an Income and Housing Officer you will help to maximise the organisation's rental income collection,n effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 500+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. . The ability to communicate clearly with non -housing management staff and explain cases in a non technical way. A logical approach to problem solving and a willingness to deal with problems quickly and efficiently. A willingness to "go the extra mile" when working with our customers. What you'll bring: Essential: Experience of monitoring rent accounts and managing rent arrears Experience of using computerised rent systems to monitor arrears and record information Extensive knowledge of welfare benefits ,especially housing benefit Experience of liaising with housing benefit departments ,the DWP and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Income and Housing Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. What's the role? As a Housing Officer, you will provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents. You will act as the residents voice. You will complete home checks, investigate nuisance and other tenancy breaches, manage tenancy changes, support vulnerable residents to sustain their tenancies and build good working relationships with the tenants and residents associations. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Please note we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work in the office, on site and occasionally from home. Special conditions <ul> <li>This role may include working out of hours</li> <li>The job is subject to a DBS check</li> <li>Please note: we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement.</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed For an informal discussion about this job, please contact Grace Reid, Housing Team Leader <a href="mailto:Grace.Reid@lewisham.gov.uk" target="_blank">Grace.Reid@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Benizi court (PO21 1LR) Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Sunday 20th July 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Job Title: Housing Officer Salary: £27,000 - £30,000 Hours: 36 hours Location: North West London Closing date: 18th July 2025 Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates &amp; Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Key Responsibilities; <ul><li>To work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.</li><li>To provide support and advice on housing options, rights and entitlements on all social welfare topics, to help secure safe and sustainable accommodation for adults with learning disabilities and autism.</li><li>To be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and follow through to completion in a timely manner. </li><li>Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison. Identifying 'best practice' and relevant legislation in the sector and promoting an environment of continuous improvement within the service.</li><li>To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; for example, key performance indicators (e.g. voids, arrears and quality standards) are met.</li><li>To be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing &amp; Facilities Management when required. </li></ul>About You; <ul><li>Experience of working within a supported and/or social housing setting in an assets-based way </li><li>Good knowledge and understanding of housing options, welfare entitlements, and legal rights Able to demonstrate a clear understanding of safeguarding requirements and procedures</li><li>Experience of small-scale project management</li><li>Full UK Driving license and ability to travel to other sites as required </li><li>Ability to plan and prioritise a busy workload and work independently. </li><li>Ability to be able to prioritise activity to ensure effective management. </li><li>Ability to work across services and recognise conflicting priorities.</li></ul>What we offer; <ul><li>21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),</li><li>Pension scheme - (NatWest Cushion),</li><li>Blue light card - access to more than 15,000 discounts from large national &amp; local retailers, </li><li>Eyecare benefits - via Vision Express,</li><li>Long service recognition and reward &amp; employer referral bonus, </li><li>Season ticket loan and Bike2Work scheme, </li><li>Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,</li><li>Development and career progression opportunities. </li></ul>How to apply; Please apply with your CV and short cover letter detailing your relevant experience by Closing date; Friday 13th 2025 Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Housing Officer (Neighbourhood Management) X2 £37,741 to £41,182 per year inclusive + essential car user up to 19.7% employer pension contribution Job Ref P1287 - Permanent Full-time,37 hours per week Job Ref P1291 - 12 Months Fixed term, providing cover for an internal secondment, 37 hours per week Flexible working options, Hybrid Working with Partial home working available About the role Our Housing Service are responsible for managing and maintaining 5000 properties including sheltered housing, temporary accommodation as well as general needs tenancies. This post is based within our Neighbourhood Management Team within Tenancy Services section. About you In these posts you will be responsible for several functions related to estate and tenancy management for secure and introductory tenants. Main duties within the role includes management of nuisance cases, tenancy breaches and successions and assignments with a strong emphasis on tenant and leasehold consultation and participation within the responsibilities of these posts. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants and with Councillors on issues related to their ward. You must be educated to degree level or have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must be an excellent communicator, be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the councils emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: <ul><li>28.5 days basic annual leave (increasing with service) + bank holidays.</li><li>Local Government Pension Scheme - current employer contribution up to 19.7 percent employer contributions</li><li>Flexible working options</li><li>Staff Parking Permit</li><li>Reimbursement of professional fees</li><li>Comprehensive development and training</li><li>Discounted membership at selected local sports and fitness centres</li><li>Access to discounts and benefits via online platform</li></ul>This post is subject to a Basic Disclosure Check. Please select the apply button on the vacancy and follow the steps below: <ul><li>Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification. </li><li>Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.</li></ul>A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For further information and to learn more about the council visit our website. Closing date for applications: Monday 30 June 2025 Interviews are scheduled for w/c: 7th July 2025 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-222 327

Housing Officer (Neighbourhood Management) X2

We have an excellent opportunity to join our neighbourhoods team for 9 months on a maternity cover basis. You will be working with a warm and welcoming team who are friendly as they are professional. This role is all about managing tenancies and neighbourhoods on your patch, As someone who enjoys being visible you will be the type of person loves engaging with our customers. As a Housing officer, a typical day might include: <ul><li>Proactively managing tenancies and taking the necessary enforcement action.</li><li>Dealing with all aspects of the allocation and letting process.</li></ul><ul><li>Coordinating mutual exchanges, successions, or other tenancy changes.</li><li>Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.</li><li>Working closely with other departments including Income Management, Safer Communities and Asset Management. </li><li>Ensuring that safeguarding and support concerns are identified, reported and actioned.</li><li>Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.</li><li>Health and safety inspections and checks of our schemes and blocks.</li><li>Engaging with customers to improve the area they live, and the services we offer.</li><li>Liaising with partners, agencies and stakeholders.</li><li>Accurately updating the housing management system, along with the systems and portals of our partners.</li><li>Playing an active role in corporate projects or groups.</li></ul>Some of the experience/skills we need to consider you: <ul><li>Proven housing experience, with a well-developed knowledge of housing management practice and legislation.</li><li>Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job. </li><li>A strong customer focussed approach both externally and internally. </li><li>Be committed to working as part of our team. </li><li>Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. </li><li>Strong communication, negotiation and influencing skills. </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. </li></ul><ul><li>What will make you stand out from the crowd:</li><li>Enthusiasm and passion for delivering outstanding customer service. </li><li>New ideas to challenge the way of doing things.</li><li>Positivity and the ability to embrace change.</li><li>A drive to achieve excellent results.</li><li>Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes. </li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave plus bank holidays (pro rata)</li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Salary:&nbsp; G12 - £51,802 - £57,645 paFull-Time, PermanentWalsallRef: RT01325Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services.At Walsall Council, we are committed to providing high-quality housing options to our residents. We are looking for a dedicated and experienced Housing Allocations Manager to join our dynamic team and help us achieve our mission of ensuring fair and efficient housing allocations.Key Responsibilities:<ul><li>Manage housing register applications process, ensuring compliance with relevant policies and regulations.</li><li>Oversee the housing allocations process, ensuring compliance with relevant policies and regulations.</li><li>Manage a team of housing allocation officers and customer advisors, providing guidance, support, and training.</li><li>Providing technical assistance to the team and responsibility for reviews</li><li>Develop and implement strategies to improve the efficiency and effectiveness of the allocations process.</li><li>Liaise with tenants, landlords, and other stakeholders to resolve allocation issues and ensure customer satisfaction.</li><li>Maintain accurate records and produce regular reports on allocation activities and outcomes.</li><li>Stay updated on housing legislation and best practices to ensure the organisation remains compliant and innovative.</li></ul>Qualifications and skills:<ul><li>Minimum of 3 years' experience in housing allocations management or a similar role.</li><li>Strong knowledge of housing legislation and allocation policies, including part 6 and 7 of the Housing Act 1996</li><li>Excellent communication, leadership, and organisational skills.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>Passionate: You are dedicated to helping customers and ensuring they receive the support they need.</li><li>Analytical: You can use data to drive decision-making and improve service delivery.</li><li>Collaborative: You excel at working with others, both within your team and across the organisation.</li></ul>What We Offer:<ul><li>A supportive and inclusive work environment.</li><li>Opportunities for professional development and career progression.</li><li>Competitive salary and benefits package.</li><li>The chance to make a real difference in the community.</li><li>Please see this link for further detail on the benefits for working for Walsall Council: <a href="https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us" target="_blank">Benefits of working for us | Walsall</a></li><li>Hybrid working</li></ul>Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.&nbsp; Please see our&nbsp; &nbsp;<a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.walsall.gov.uk%2Fsites%2Fdefault%2Ffiles%2F2023-12%2FInformation%2520for%2520Applicants%25202023_0.pdf&amp;data=05%7C02%7CAlix.Harley%40walsall.gov.uk%7Ce0e235df76f14a55253a08dc38666f05%7C5ddc79c77e69428fba3084b24a1ad994%7C0%7C0%7C638447259820971189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=mV9OWmkv83edQkTRxZjmphobOgKizwNJYfoHOG1RiAU%3D&amp;reserved=0" target="_blank">Information for Applicants</a>&nbsp; leaflet for further information.We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.Closing date: 29th July 2025.For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.&nbsp; BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities.&nbsp; A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure &amp; Barring Service (DBS) check is a require.

Customer Engagement Manager - Housing Allocations

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer - West London Patch

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

24 Housing officer Jobs in England