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About The Role Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in across our Plymouth and South Hamspatch. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: <ul> <li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li> <li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li> <li>Manage cases of tenancy breaches, including the Safeguarding of our customers.</li> <li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li> <li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li></ul>Why Join LiveWest: <ul> <li>You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.</li> <li>With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.</li></ul>This role is being offered on a full time, permanent basis. This is a field based role in the Plymouth and South Hams area. This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer. For further information about this role, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. The interview process will commence with a virtual interview with our Talent Acquisition team, followed by a further shortlisting exercise and an in-person interview. for the second stage is to be confirmed. About The Candidate To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience in social housing with experience of tenancy, estate and housing management.</li> <li>Be CIH Level 4 qualified, or be willing to work towards.</li> <li>Strong interpersonal skills.</li> <li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li> <li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li> <li>Hold a full UK driving licence and access to a suitable vehicle.</li></ul>Please note: we are unable to provide a CoS for this role; therefore, you must have the right to work in the UK for the full duration of this role, without requiring a CoS. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.</li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Neighbourhoods Housing Officer

For almost 50 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live. Our work is more than homes, it is about the people, it's about community, it's about taking an asset based approach to supporting tangible, long-lasting change. Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever. Delivering on our Ambition Housing Officer F/T Permanent 35 hours Salary - £35,539.83 Warrington Housing Association is a small, registered provider, managing over 1500 homes. We have excellent customer satisfaction, low tenancy turnover and a small team who provide support and advice to help our tenants remain in their homes. Do you have the knowledge, experience and positive attitude to help WHA continue to provide excellent services to our customers and help us to achieve a C1 rating from the Regulator? We are seeking a Housing Officer with a strong commitment to supporting tenants and sustaining successful tenancies. You will ideally have experience providing advice, guidance and practical assistance, helping residents to access appropriate services and maintain their homes. Experience in tenant support, safeguarding, or working with vulnerable individuals is highly desirable. This is an exciting opportunity for a motivated, customer-focused individual to make a real difference. As part of a small, supportive team, you will be involved in a wide range of tenancy and estate management activities. From supporting residents with rent accounts and signposting to support services, to managing neighbour disputes, no two days are the same. Closing date: Monday 26th January 2026 Interviews: Friday 30th January 2026 If you believe you're the right fit and would thrive in a small organisation where colleagues feel supported and valued, we'd love to hear from you. To apply, please submit both your CV and a supporting statement detailing how you meet the role profile, the skills and knowledge you bring, and why you're eager to join our team. Applications without both documents will not be considered. No agencies please. Warrington Housing Association the Gateway 89 Sankey Street Warrington WA1 1SR email: <a href="mailto:jobs@wha.org.uk" target="_blank">jobs@wha.org.uk</a>

Housing Officer

Title: Housing Officer (Nb. This title has been used for advertising purposes only. The job title for the role on all documentation will be - Tenancy Sustainment Officer) Contract Type: Permanent - Full Time - 35 hours Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience, plus ECU* allowance (if policy requirements are met) Grade: 7 Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Location: Trafford/ Lancashire, Cheshire East/West, Preston and other North West locations as our new build portfolio expands Working Pattern: Monday - Friday Closing Date: 27th January 2026 - 23:00 Interview Dates: to be confirmed, in person at Nexus office in Manchester Role Profile - Tenancy Sustainment Officer.docx Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Join the Tenancy Sustainment Team at L&amp;Q! Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer (Housing Officer) and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. Your Impact in the Role : <ul> <li> Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with. </li> <li> This role will have specific responsibilities pertaining to the delivery of Housing Management functions to our customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.</li> <li>Supporting the Inspector (Estates) to complete building checks (including Fire Risk Actions, Removal of items in communal areas).</li> <li>Meeting performance goals against KPIs and targets.</li> <li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.</li> <li>Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.</li> <li>Assist property services colleagues in engaging vulnerable / hard to engage residents with access</li> <li>Ensure tenancy management services delivered to residents living in Trafford and outside of the Trafford borough are of the same standard.</li> </ul> What You'll Bring : <ul> <li> Good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. </li> <li> Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. </li> <li> Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. </li> <li> Able to drive and have access to a vehicle. </li> </ul>Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. At L&amp;Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome - Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Housing Officer - Manchester - 7416

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne &amp; Wear (Gateshead &amp; Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here . Salary The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 29th January via Teams Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 6th February at our Stockton office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: <a href="mailto:peopleServices@accentgroup.org" target="_blank">peopleServices@accentgroup.org</a> Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

Full time - 36 hours per week Hybrid working - expected office days 3 days per week Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of our community? We're currently recruiting for a Housing Officer to join our Housing team. What you'll achieve in the role: You'll deliver an end-to-end, customer-focused housing management service across a designated patch of general needs and shared ownership properties. This includes maintaining a strong presence within the community, fostering positive customer relationships, and ensuring compliance with Raven, legal, and regulatory standards. Key responsibilities include: <ul><li>Conduct tenancy sign-ups, visits, and manage tenancy changes</li><li>Handle tenancy terminations and pre-void inspections</li><li>Manage neighbour disputes and low-level ASB cases</li><li>Support tenancy sustainment and customer engagement initiatives</li><li>Carry out estate inspections and ensure property standards</li><li>Collaborate with internal teams and external agencies to support customers</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>Experience in housing management or a related field with direct customer contact</li><li>Ability to resolve challenging situations and relate to people from diverse backgrounds</li><li>Knowledge of housing management processes and tenancy needs</li><li>Experience using housing management IT systems</li><li>Awareness of statutory and voluntary organisations supporting housing services</li></ul>Please review the job description and Raven Strengths Matrix for full criteria details. Job Description - Housing Officer Raven Strengths Matrix You'll also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Car user status: Essential DBS check: Basic Vacancy Close Date: 30th January 2026 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Independent Living Based in Kent with regular travel around the South East £34,531 per year (pro rata) Temporary position for up to 6 months 37.5 hours per week - Monday to Friday 08:30am - 5:00pm We are seeking a Housing Officer to join our Independent Living team that is part of the East and Southeast Region on a 6 month temporary basis. You will be working in a team of 5 Housing officers and managing a team of Scheme Managers. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Managing a Team of Scheme Managers who oversee the day to day running of Schemes across a geographical area. </li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks.</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services and line management </li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication, Organisation and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (pro rata) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Telford - covering Telford, Market Drayton and Shrewsbury £32,242 - £34,617 per year 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an opportunity for a Housing Officer to join our Housing team based in Telford. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings</li><li>Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area</li><li>Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings.</li><li>Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations</li><li>Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies</li></ul>Skills and experiences: <ul><li>Proven experience of working within the social housing sector will be a distinct advantage in this role</li><li>Knowledge of relevant housing regulations and legislation</li><li>A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems</li><li>Experience and knowledge of good practice resident involvement activities</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£32,242 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Independent Living Based at Rumsey House - Rochford, covering Rochford and surrounding areas £34,531 - £36,348 per year 37.5 hours per week - Monday to Friday - 8:30am to 5:00pm We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area and Independent Living to join our team in the East and South East Region, working alongside 4 other Housing Officers. Managing a team of Scheme Managers, you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Managing a Team of Scheme Managers who oversee the day to day running of Schemes across a geographical area. </li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks.</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services and line management </li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication, Organisation and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Details Community Housing Officer 37 Hours Weekly Grade 9 - £39,152 - £41,771 per annum Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough. The purpose of the job is: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies To provide responsive services to customers to create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required. For an informal discussion please contact Lisa Watson, Community Housing Team Manager on 01384 812434 Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Community Housing Officer JD.doc Community Housing Officer PS.docx Employee Benefits List.pdf

Community Housing Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £42,378.54 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone with: • Proven track record of delivering a high quality customer service function, preferably in the housing sector. • Effective stakeholder management, both internally and external to the organisation. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. • Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. • As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. • Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. • Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure. Other Duties • You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis. • You will undertake regular training to enable you to deliver your role safely. • From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. • Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. • Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. • Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. • Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. • Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. • Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. • Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. • Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. • Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. • Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. • Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. • Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. • Contribute to the continuous improvement of processes and procedures. • Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. • Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. • Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Proven track record of delivering a high quality customer service function, preferably in the housing sector. • Effective stakeholder management, both internally and external to the organisation. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Proven track record of successfully solving difficult problems. • Proven track record of demonstrating initiative to proven activities. • Ability to remain calm in a pressurised environment. • Proficient use of a range of IT packages including Microsoft Office. • Excellent team player who can work flexibly to meet business requirements. Desirable • Experience of agile/flexible working. • Experience of forecasting and managing a budget. • Experience of setting work priorities and arrangements, being self-led and working with minimal supervision. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Private Sector Housing Officer Harlow District Council Temporary, Full Time £45.00 - £50.00 ph umbrella Location: Harlow Closing Date: 15th January 2026 Essex County Council are delighted to be supporting Harlow District Council to recruit a temporary Private Sector Housing Officer on an initial 6-month basis. Please note that this post requires the successful candidates to be based on site 4 days per week. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. The role: Harlow Council are looking for a Housing Practitioner to work in the Private Sector Housing Team undertaking inspection and enforcement work. The Authority welcomes applications from both Technical Officers and EHOs with relevant Housing Enforcement or Licensing experience. Full-time hours are preferred, but strong part-time candidates will still be considered. The experience you will bring: <ul><li>Extensive knowledge of Housing Health and Safety Rating System (HHSRS)</li><li>Broad knowledge of the Housing Act 2004</li><li>Experience inspecting residential and multi-occupied properties, including fire safety compliance</li><li>HHSRS qualification is essential</li></ul>If you have queries on this role or require anything further, please email <a href="mailto:louise.butler@essex.gov.uk" target="_blank">louise.butler@essex.gov.uk</a>

Private Sector Housing Officer

Housing Officer AASC, Liverpool Full time, 37.5 hours per week. Mon-Fri 9-5pm Salary: £26,000.00 - £29,000.00 depending on salary, plus Serco Benefits. You are required to have a valid UK driving licence for this role. The Housing Officer is a key role to ensure: <ul><li>Delivery of services required under the AASC contract to support Service Users in their Area.</li><li>Responsibility for property standards in all accommodation within their Area, completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.</li><li>Provide welfare support and signposting to the Service Users in their care.</li><li>Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.</li></ul>Main Accountabilities: <ul><li>Ensure delivery of all core Service User support services as prescribed under the contract.</li><li>Provide inductions for all new Service Users to the Area, ensuring Service User understanding of the services available, the property and standards of behaviour.</li><li>Respond to requests for assistance and support received via the AIRE Services</li><li>Manage incidents raised by the AIRE Services</li><li>Deliver against the tasking schedule or as required by the Area Manager</li><li>Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.</li><li>Complete monthly inspections of properties to ensure standards are being met and highlight any required maintenance.</li><li>Undertake further inspections as required (i.e. pre-dispersal)</li><li>Responsible for managing discontinuations within the Area in line with Local Operating Procedures (LOP)</li><li>Complete first fix and minor repairs where identified and tasked</li><li>Maintain property standards to ensure compliance with contractual commitments and property legislation.</li><li>Accountable for following all processes, procedures, and policies under the contract.</li><li>Undertake other tasks reasonably requested by the Area Manager</li><li>Manage access to all properties for suppliers, visitors, maintenance etc.</li><li>Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including: dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc.</li></ul>What you'll need to do the role: <ul><li>Strong experience of working in a service environment, with demonstrable knowledge of communication skills.</li><li>Knowledge/experience of working within a property related environment. </li><li>Strong interpersonal skills. </li><li>IT literate, knowledge of MS Word, Excel, etc. </li><li>Ability to manage conflict. </li><li>Strong organisational skills. </li></ul>Desirable: <ul><li>Some maintenance knowledge desirable.</li><li>Safeguarding knowledge/experience in a similar environment desirable. </li><li>Experience in a security related role. </li></ul>Why Serco: Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: <ul><li>Salary: Competitive salaries with annual reviews.</li><li>Pension: Up to 6% contributory pension scheme.</li><li>Holidays: 25 days' annual leave plus bank holidays.</li><li>Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>#aasc All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Housing Officer Liverpool

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Fenland with travel around the patch to meet business and customer needs and 1 day a week in the Peterborough office 9 month Fixed Term Contract, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here. Salary The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum, pro rata for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 26th January via Teams Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 30th January at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: <a href="mailto:peopleServices@accentgroup.org" target="_blank">peopleServices@accentgroup.org</a> Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Full time - 37 hours per week - Fixed term for 18 months Do you have a passion for protecting residents, raising housing standards, and making a real difference in your community? Reading Borough Council's Private Sector Housing Team is seeking a dedicated Private Sector Housing Officer to help us ensure that homes in the private rented sector are safe, well-maintained, and meet statutory requirements. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We support hybrid working, it's important to us that working arrangements are designed to enable our employees to excel and within this role you'll have the opportunity to work in a way that suits your lifestyle. About the role:An exciting opportunity has arisen for some project work within the Team. You will lead on a targeted project addressing damp and mould in the private rented sector. This initiative will involve enhanced interventions in selected cases, working closely with tenants landlords and partner agencies to identify causes implement solutions and improve living conditions of those affected by damp and mould. The project also aims to educate tenants/landlords &amp; other professionals on factors that contribute to condensation damp and associated mould growth in the home in an effort to help reduce condensation dampness and associated mould growth and in turn improve the quality of accommodation affected by damp and mould across all rented tenures You'll work closely with landlords, tenants, and partner agencies, helping to improve property standards and promote good practice across the private housing sector in Reading. We are seeking someone with a strong understanding of housing and environmental health legislation, particularly the Housing Act 2004 and experience of leading on projects to ensure that the key aims of the project are delivered on time. You will also have experience of inspecting houses, assessing risks using the HHSRS, and dealing with a broad range of issues such as damp and mould, fire safety and property disrepair. Strong communication and negotiation skills are essential, as is the ability to manage a diverse caseload and respond flexibly to changing demands. This role offers a valuable opportunity to gain hands on experience in Housing Enforcement and project work particularly around damp and mould. Making a real difference to the lives of residents in Reading. You'll be supported by experienced officers throughout your time at Reading to help develop your skills in the Environmental Health field. This post may be particular attractive to graduate Environmental Health Officers looking to gain practical experience and develop their skills in a supportive team environment. Key responsibilities:<ul> <li>Lead on a project addressing damp and mould in the private rented sector involving enhanced interventions in selected cases to improve housing conditions and support vulnerable tenants and support our wider strategic objectives.</li> <li>Work closely with landlords, tenants, and partner agencies to deliver the key aims of the project and promote good practice.</li> <li>You will also contribute to the other work of the team including;</li> <li>Investigate complaints and carry out inspections of private sector housing in line with the Housing Health and Safety Rating System (HHSRS).</li> <li>Enforce housing legislation, including issuing notices, preparing legal documentation, and attending court or tribunals where necessary.</li> <li>Manage cases relating to Houses in Multiple Occupation (HMOs), including licensing, inspections, and compliance.</li> </ul> You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: <ul> <li> Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave </li> <li> A wide range of flexible working opportunities </li> <li> Modern working environment at the Civic Offices in the heart of Reading </li> <li> Local Government Pension Scheme (LGPS) </li> <li> Life Assurance - three times your annual salary (for members of the LGPS) </li> <li> Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work </li> <li> Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax </li> <li>Additional payments are available for out-of-hours rota participation, and the Council will pay for one professional subscription annually.</li> </ul> To arrange a confidential discussion on this position please contact Anne McMahon - Principal Environmental Health Officer - <a href="mailto:anne.mcmahon@reading.gov.uk" target="_blank">anne.mcmahon@reading.gov.uk</a> Closing Date: Sunday 18th January 2026 Interview Date: To be confirmed Interview Setup: In person at the Civic Offices, Reading

Private Sector Housing Officer - Private Sector Housing Team

Housing Officer (Days) Location: Telford &amp; Wrekin (across Maninplace properties) Salary: £25,667.20 per annum Hours: 40 hours per week Shift Pattern: Between 09:00-19:00, including 1 weekend in 3 Contract: Permanent About Us Maninplace has been supporting people experiencing homelessness and rough sleeping in Telford for over 19 years. We provide safe, welcoming accommodation and person-centred support to help people move forward with confidence. Our values are at the heart of everything we do: <ul><li>Innovate - We are open to new ideas and better ways of working</li><li>Accommodate - We create safe, supportive environments for customers and staff</li><li>Motivate - We empower people to grow, develop, and succeed</li></ul>We value our staff as individuals and are committed to wellbeing, respect, and development. About the Role We are looking for a Housing Officer (Days) to join our accommodation team. This is a varied, hands-on role working across multiple properties to ensure they are safe, clean, and welcoming. You will support people living in temporary accommodation, helping them maintain their accommodation, develop independence, and reduce the risk of returning to homelessness. The role involves lone working at times, but you will always be part of a supportive wider team. Key Responsibilities <ul><li>Prepare accommodation for new customers, including cleaning, minor repairs, redecorating, and furniture assembly</li><li>Maintain high standards of health, fire, and building safety</li><li>Carry out regular property inspections, fire checks, meter readings, and deep cleans</li><li>Respond to customer accommodation needs and support tenancy sustainment</li><li>Collect rent and utility charges and support customers with budgeting and debt issues</li><li>Monitor and respond to anti-social behaviour to maintain safe environments</li><li>Liaise positively with customers, colleagues, and local communities</li><li>Maintain accurate records and follow organisational policies and procedures</li></ul>About You You will be: <ul><li>Confident working independently and as part of a team</li><li>Calm, resilient, and professional under pressure</li><li>Practical, organised, and solution-focused</li><li>Respectful, non-judgemental, and committed to equality and inclusion</li></ul>Essential requirements: <ul><li>GCSEs (or equivalent) in English and Maths</li><li>Basic DIY skills (e.g. painting, flat-pack furniture)</li><li>Good IT and communication skills</li><li>Full UK driving licence and access to a vehicle with business insurance</li><li>Willingness to undergo an Enhanced DBS check</li></ul>Desirable: <ul><li>Experience in housing, homelessness, or supported accommodation</li><li>Knowledge of Telford &amp; Wrekin</li><li>Experience working with vulnerable people or residential settings</li></ul>Salary &amp; Benefits <ul><li>£25,667.20 per annum (annualised pay, paid monthly)</li><li>Statutory annual leave plus 1 recognition day after 1 year</li><li>Mileage allowance (45p per mile for work travel)</li><li>Post-probation: <ul><li>Company pension contributions</li><li>Discounted local bus travel</li><li>Short-term sickness pay and attendance reward scheme</li></ul></li></ul>Additional Information <ul><li>Maninplace operates 365 days per year, including bank holidays and festive periods</li><li>This role involves lone working and working across multiple sites</li><li>All appointments are subject to an Enhanced DBS check</li></ul>How to Apply Please apply via Hireful using the link provided. Maninplace is committed to safeguarding and promoting the welfare of vulnerable adults.

Housing Officer (Days)

About the job Salary: £47,181 - £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: Permanent We are seeking an experienced and highly motivated Principal Private Sector Housing Officer - Enforcement to play a leading role within our Private Sector Housing Enforcement Service. This is an exciting opportunity for a senior professional to use their technical expertise and leadership skills to make a real impact on housing standards and regulatory compliance across the private sector. In this role, you will lead and contribute to a multifunctional team of officers responsible for providing advice, carrying out inspections, and enforcing relevant housing legislation as delegated to the Private Sector Housing Enforcement Service. You will be expected to apply a high level of professional judgement and technical knowledge to ensure effective and proportionate enforcement activity. You will undertake and oversee complex and sensitive investigations, providing clear direction and supervisory support to junior colleagues. A key part of the role will be mentoring and guiding staff, helping to develop their skills while ensuring work is delivered to a high professional standard. Working closely with the Private Sector Housing Manager, you will identify opportunities for service improvement and assist in the development and implementation of new initiatives. As lead officer, you will plan and deliver a range of Private Sector Housing Enforcement and service-specific projects, ensuring they align with legislative requirements, corporate priorities, and best practice. Please note this role does not attract sponsorship. About you You will bring substantial experience of undertaking a broad range of complex investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full scope of enforcement matters including single family dwelling condition of property cases and unlicensed HMO's. You will have demonstrable supervisory and management experience, including responsibility for staff development, performance monitoring, and providing professional guidance to a team. You will also have a proven track record of developing and managing projects, delivering outcomes within agreed timescales and legislative frameworks. You will possess excellent communication skills, with the ability to engage effectively with a wide range of stakeholders, including residents, landlords, partner agencies, and professional colleagues, demonstrating tact and discretion when managing sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in line with legislative requirements. You will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or hold an equivalent recognised qualification) and be able to evidence ongoing commitment to continuing professional and personal development. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Principal Private Sector Housing Officer - Enforcement

About the job Salary: £47,181 - £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: Permanent We are seeking an experienced and proactive Principal Private Sector Housing Officer - Licencing to provide professional leadership within our Private Sector Housing Enforcement Service. This is a key senior role for a skilled housing professional who will lead a multifunctional team of officers responsible for licencing relevant residential premises, providing expert advice, undertaking inspections, and enforcing all relevant housing legislation as delegated to the service. You will apply a high level of technical knowledge and professional judgement to ensure licencing functions are delivered effectively, consistently, and in line with statutory requirements. You will undertake and oversee complex licencing cases and investigations, providing clear supervision, guidance, and support to junior colleagues. A strong focus of the role will be maintaining high standards of practice, supporting staff development, and ensuring that licencing decisions and enforcement actions are robust and defensible. Working closely with the Private Sector Housing Manager, you will help to identify and implement service improvement initiatives and play a lead role in planning and delivering a range of Private Sector Housing Enforcement and service-specific projects. You will contribute to shaping service delivery, improving outcomes for residents, and ensuring the service responds effectively to legislative and operational challenges. This role is ideally suited to an experienced licencing or enforcement professional with strong leadership skills, excellent technical expertise, and a commitment to raising standards within the private rented sector. Please note this role does not attract sponsorship. About you You will have substantial experience of managing a broad range of complex licensing cases and investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full range of private sector housing licencing and enforcement matters. You will be able to demonstrate supervisory and management experience, including responsibility for staff performance monitoring, professional development, and the provision of clear guidance and support to a team. You will possess strong communication skills, with the ability to work effectively with a wide range of individuals, agencies, and professionals, demonstrating tact, discretion, and confidence when dealing with sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in accordance with legislative requirements. You will be skilled in planning activities, prioritising workloads, and managing resources to meet deadlines and targets, and will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or equivalent recognised qualification) and able to evidence a strong commitment to continuing professional and personal development. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Principal Private Sector Housing Officer - Licencing

About the job Salary: £47,181 - £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: Permanent We are seeking an experienced and proactive Principal Private Sector Housing Officer - Licencing to provide professional leadership within our Private Sector Housing Enforcement Service. This is a key senior role for a skilled housing professional who will lead a multifunctional team of officers responsible for licencing relevant residential premises, providing expert advice, undertaking inspections, and enforcing all relevant housing legislation as delegated to the service. You will apply a high level of technical knowledge and professional judgement to ensure licencing functions are delivered effectively, consistently, and in line with statutory requirements. You will undertake and oversee complex licencing cases and investigations, providing clear supervision, guidance, and support to junior colleagues. A strong focus of the role will be maintaining high standards of practice, supporting staff development, and ensuring that licencing decisions and enforcement actions are robust and defensible. Working closely with the Private Sector Housing Manager, you will help to identify and implement service improvement initiatives and play a lead role in planning and delivering a range of Private Sector Housing Enforcement and service-specific projects. You will contribute to shaping service delivery, improving outcomes for residents, and ensuring the service responds effectively to legislative and operational challenges. This role is ideally suited to an experienced licencing or enforcement professional with strong leadership skills, excellent technical expertise, and a commitment to raising standards within the private rented sector. Please note this role does not attract sponsorship. About you You will have substantial experience of managing a broad range of complex licensing cases and investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full range of private sector housing licencing and enforcement matters. You will be able to demonstrate supervisory and management experience, including responsibility for staff performance monitoring, professional development, and the provision of clear guidance and support to a team. You will possess strong communication skills, with the ability to work effectively with a wide range of individuals, agencies, and professionals, demonstrating tact, discretion, and confidence when dealing with sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in accordance with legislative requirements. You will be skilled in planning activities, prioritising workloads, and managing resources to meet deadlines and targets, and will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or equivalent recognised qualification) and able to evidence a strong commitment to continuing professional and personal development. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel How to apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our 'How to apply' page has more tips to help with your application: How to apply Available documents Attached documents are available under links. Clicking a document link will initialize its download.<ul><li>download: Principal Private Sector Housing Officer Licensing - JD.pdf</li><li>download: Luton_Values_Flyer.pdf</li></ul>

About the job Salary: £47,181 - £50,269 a year plus £3,203 car benefit allowance Hours per week: 37 Contract type: Permanent We are seeking an experienced and highly motivated Principal Private Sector Housing Officer - Enforcement to play a leading role within our Private Sector Housing Enforcement Service. This is an exciting opportunity for a senior professional to use their technical expertise and leadership skills to make a real impact on housing standards and regulatory compliance across the private sector. In this role, you will lead and contribute to a multifunctional team of officers responsible for providing advice, carrying out inspections, and enforcing relevant housing legislation as delegated to the Private Sector Housing Enforcement Service. You will be expected to apply a high level of professional judgement and technical knowledge to ensure effective and proportionate enforcement activity. You will undertake and oversee complex and sensitive investigations, providing clear direction and supervisory support to junior colleagues. A key part of the role will be mentoring and guiding staff, helping to develop their skills while ensuring work is delivered to a high professional standard. Working closely with the Private Sector Housing Manager, you will identify opportunities for service improvement and assist in the development and implementation of new initiatives. As lead officer, you will plan and deliver a range of Private Sector Housing Enforcement and service-specific projects, ensuring they align with legislative requirements, corporate priorities, and best practice. Please note this role does not attract sponsorship. About you You will bring substantial experience of undertaking a broad range of complex investigations within a Private Sector Housing Enforcement environment, supported by in-depth knowledge across the full scope of enforcement matters including single family dwelling condition of property cases and unlicensed HMO's. You will have demonstrable supervisory and management experience, including responsibility for staff development, performance monitoring, and providing professional guidance to a team. You will also have a proven track record of developing and managing projects, delivering outcomes within agreed timescales and legislative frameworks. You will possess excellent communication skills, with the ability to engage effectively with a wide range of stakeholders, including residents, landlords, partner agencies, and professional colleagues, demonstrating tact and discretion when managing sensitive or challenging situations. You will be able to exercise sound professional judgement when undertaking complex investigations, analysing problems and infringements, establishing facts, and taking appropriate action in line with legislative requirements. You will have substantial and current knowledge of relevant legislation, regulations, and codes of practice, alongside specialist practical and operational expertise, including knowledge of Criminal Court procedures. You will be educated to Diploma or Degree level (or hold an equivalent recognised qualification) and be able to evidence ongoing commitment to continuing professional and personal development. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel How to apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our 'How to apply' page has more tips to help with your application: How to apply Available documents Attached documents are available under links. Clicking a document link will initialize its download.<ul><li>download: Principal Private Sector Housing Officer - Enforcement JD.pdf</li><li>download: Luton_Values_Flyer.pdf</li></ul>

Housing Officer AASC Preston &amp; Fylde Full time, 37.5 hours per week. Monday - Friday Salary: £26,906.00, plus Serco Benefits. You are required to have a valid UK driving licence for this role. A company car will be provided. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Main purpose: <ul><li>Delivery of services required under the AASC contract to support Service Users in their Area. </li><li>Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets. </li><li>Provide welfare support and signposting to the Service Users in their care. </li><li>Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.</li></ul>Main Accountabilities: <ul><li>Ensure delivery of all core Service User support services as prescribed under the contract. </li><li>Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure. </li><li>Respond to requests for assistance and support received via the AIRE Services. </li><li>Manage incidents raised by the AIRE Services. </li><li>Deliver against the tasking schedule or as required by the Field operations manager. </li><li>Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales. </li><li>Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance. </li><li>Undertake further inspections as required (i.e. pre-dispersal). </li><li>Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).</li><li>Complete first fix and minor repairs where identified and tasked </li><li>Maintain property standards to ensure compliance with contractual commitments and property legislation. </li><li>Accountable for following all processes, procedures, and policies under the contract. </li><li>Manage access to the IA for suppliers, visitors, maintenance etc. </li><li>Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc. </li><li>Assisting with day-to-day IA operations including, daily registers, post, reception duties etc. </li><li>Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary. </li></ul>What you'll need to do the role: <ul><li>Strong experience of working in a service environment, with demonstrable knowledge of communication skills.</li><li>Knowledge/experience of working within a property related environment. </li><li>Strong interpersonal skills. </li><li>IT literate, knowledge of MS Word, Excel, etc. </li><li>Ability to manage conflict. </li><li>Strong organisational skills. </li></ul>Desirable: <ul><li>Some maintenance knowledge desirable.</li><li>Safeguarding knowledge/experience in a similar environment desirable. </li><li>Experience in a security related role. </li></ul>Why Serco: Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: <ul><li>Salary: Competitive salaries with annual reviews.</li><li>Pension: Up to 6% contributory pension scheme.</li><li>Holidays: 25 days' annual leave plus bank holidays.</li><li>Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>#aasc About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

The role This person will ensure successful delivery of neighbourhood services in our sheltered and Extra Care villages, high levels of performance and delivery of the consumer standards, and ensuring our customers are safe, focusing on tenancy sustainment, support and Customer wellbeing. The role requires agility and flexibility, as the individual will work across three village locations. Job requirements <ul> <li>Making sure our neighbourhood models runs smoothly every day in our Extra Care and Sheltered Villages.</li> <li>Supporting residents to live safely, independently, and comfortably in their homes, and providing great customer service whenever they need it.</li> <li>Carrying out risk assessments pre tenancy and in response to changing needs, including responding to complex housing support needs and giving advice and guidance.</li> <li>Working with the Customer and Neighbourhoods Teams to regularly visit residents, check their telecare equipment, spot any changes in their needs, and refer to outside partners when needed.</li> <li>Working with other teams and contractors to help keep buildings and facilities running smoothly.</li> <li>Leading on new projects, partnerships, and initiatives that benefit residents and the wider community.</li></ul>What we're looking for: <ul> <li>Significant experience in delivering neighbourhood services.</li> <li>Ideally, some experience of delivering in a supported housing environment.</li> <li>A housing-related qualification or the willingness to work towards one as that requirement comes in.</li> <li>Knowledge and experience of housing and the relevant legislation and regulations that apply to housing providers.</li> <li>Experience of giving great customer service with a genuine compassion for people.</li> <li>Be highly motivated and outcome focused, with a level of emotional resilience.</li> <li>Ability to communicate at all levels.</li> <li>Ability to be flexible and adapt to changing situations.</li> <li>A full UK driving license with the use of your own vehicle.</li> <li>Enhanced DBS required.</li></ul>Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person. #Housing #ExtraCareOfficer #HousingOfficer #CustomerService #NeighbourhoodSupport #JobsThatGiveBack #FullTime #GreatBenefits Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home. Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing. Why choose us? No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Extra Care & Sheltered Housing Officer

The Vacancy Are you an experienced Housing Officer looking for a new role? If so, please keep reading. As a Housing Officer you'll be working across Greater London on a dispersed patch of agency managed and covering some general needs properties. You will be responsible for delivering a successful housing and tenancy management service. You will ensure there is a strong focus on delivering excellent customer service, whilst effectively supporting your customers who will have varying and diverse needs. On a day to day basis you may find yourself <ul> <li>Liaising with agents onsite.</li></ul><ul> <li>Customer focused, working with residents in the community.</li></ul><ul> <li>Working collaboratively with other teams, safer neighbourhood teams and external stakeholders.</li></ul><ul> <li>Investigating and actioning tenancy breaches, undertaking the necessary action to enforce the terms &amp; conditions of the tenancy agreement.</li></ul><ul> <li>Attending court / undertaking evictions.</li></ul><ul> <li>Conducting viewings and sign ups.</li></ul><ul> <li>Delivering a programme of property / estate inspections, prioritising FRA / H&amp;S actions.</li></ul>This role is a 12-month fixed-term contract. Internally, this vacancy will be offered as a secondment, so please discuss it with your leader before applying. About you You will come to the role with a CIH or equivalent housing qualification or significant housing management experience. You will have experience of housing management. You'll have a proven track record of dealing with challenging situations, taking into account a broad range of customer needs. You will be very aware of current housing issues and practice, housing law, regulations with knowledge of leasehold and shared ownership management. You will be confident in your communication style, able to adapt it to suit the needs of your customers. You will have strong IT skills and have previous experience of using CRMS. The role will require you to travel throughout the patch, so a full UK driving licence and access to a vehicle for work purposes would be desirable. When not out and about in the community you'll be able to base yourself from home or the office whichever suits you. Ideal candidates will be based in the Greater London area. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. You will be required to undertake an enhanced DBS check if successful. Internally this vacancy will be offered as a secondment, please discuss with your leader before applying. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Officer - 12 Month FTC / Secondment

Band 7 Location: Barrow-In-Furness Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) in the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering the Cumbria region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. Key duties: <ul><li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li><li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li><li>Report all property faults identified, correctly categorising them for appropriate response.</li><li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li><li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li><li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. What we offer <ul><li>Pension up to - 6%</li><li>Vehicle &amp; Fuel card</li><li>Employee Assistance Programme</li><li>Chance to contribute to innovation in the public services</li><li>A company passionate about diversity and inclusion</li><li>Serco Benefits package safe and supportive culture</li></ul>All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers

Job Description Sheltered Housing Officer Permanent Grade 4 - £34,434- £41,771 Consultation Grade - subject to formal evaluation under the Equity Pay Review Working 36.5 hours per week We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. We are looking to recruit an enthusiastic and customer focused Housing Officer into our Sheltered Housing Services for Older People Team to deliver a quality customer focused service. This is an exciting opportunity to join an evolving dedicated team where we want our tenants to succeed. You will be providing patch-based housing management, and tenancy and estates management support to the Services for Older People Team to enable our tenants to succeed and sustain their tenancy. You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy and community. You will manage a team of staff to support the delivery of the above together with health and safety and compliance checks to your patch sheltered schemes. You will need to work both solo and as a team to collaborate with multiple agencies involved in the sheltered housing service, and have visible , approachable presence on your patch A good knowledge or experience of staff management, all aspects of housing management, older adults issues along with building Health and Safety would be desirable however training will be provided. This role is full time working 36.5 hours Monday to Friday , working on a hybrid basis, and you will be required to undertake an enhanced DBS check as part of the role. About you Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it. Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner. You will need both good written and verbal English together with IT system usage. Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting reference 3345 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - GR4 - RM-00037072-Sheltered Housing Officer-Job Description (1) (1).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. #LI-HYBRID About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Sheltered Housing Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Housing Officer Permanent Grade C- £35,412 - £44,075 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods. This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon. This position is responsible for supervising Neighbourhood Visiting Officers on a daily basis, responding to emergency situations when they arise. You will be required to supervise staff which will include Case Reviews, Managing Performance, setting targets/priorities, One to One's, Appraisals, Monitor Sickness, Return to Work Interviews, Risk Assessments, Attendance, Annual Leave, Health and Safety etc. You will be required to help identify training needs for those staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. The successful applicant will also be required to deal with emergency situations that arise such water leaks in Tower Blocks, Gas Forced Entries and Safe and Well Checks as necessary. Relevant experience in dealing with issues relating to Housing and problem-solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc. A full valid driving licence is a requirement for this post. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

25 Housing officer Full Time Jobs