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LEVEL 7 (FROM £33,366)| FULL TIME - 37 HOURS | PERMANENTWe are looking for a highly motivated person with a strong background in resident engagement.As the Resident Engagement Officer, you will be responsible for liaising with residents, colleagues and partners to drive service improvement, meet the requirements of our Resident Engagement Strategy and The Charter for Social Housing Residents.You will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice. Excellent communication and partnership working skills will be essential.You must have the ability to travel around the City of Southend.Full job description:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/resident-engagement-jd-2024pdf.pdf?ver=3428&amp;doc=docm93jijm4n2454.pdf" target="_blank"> Resident Engagement JD 2024.pdf [pdf] 153KB</a>To apply, please send your CV to <a href="mailto:sarahgallagher@seh.southend.gov.uk" target="_blank">sarahgallagher@seh.southend.gov.uk</a><h3>Closing date for applications: Friday 3rd January 2025&nbsp;</h3>

Resident Engagement Officer

Managing Director&nbsp;Soha Response Services, Didcot, Oxford.Managing Director - Salary £95,000 + excellent, flexible benefits&nbsp;Closing date 10th January 2025Soha Housing is a successful, award winning, community-based mutualised housing association working in and around Oxfordshire and neighbouring counties. We have a brilliant staff team of around 150 colleagues, who show us every day how much they care about our work and its impact on our tenants, neighbourhoods, and communities. &nbsp;Our 2024 staff survey shows that 99% of our team are proud to work here and 98% of our colleagues want to stay working at Soha, demonstrating high levels of engagement and advocacy across our teams.&nbsp;Our vision is for strong, vibrant and sustainable communities where everyone can find a home. We see resident engagement as a key part of our success with nearly 90% of our residents satisfied with our service.Soha Response is a newly created in-house contractor business which is due to launch during May 2025, delivering repairs and maintenance services to our customers. Supporting the vision of creating strong, vibrant and sustainable communities the key aims of Soha Response are to:<ul><li>Provide a first-class service to customers</li><li>Effectively manage external pressures and market conditions&nbsp;</li><li>Deliver better social value outcomes</li><li>Offer genuine value for money</li></ul>This is an exciting opportunity for a dynamic individual to lead Soha Response.&nbsp;The overall purpose of the role is to lead the development, delivery and ongoing provision of an innovative and effective inhouse contractor team, delivering a high standard of service to Soha residents and will be responsible for all areas of management in running the day-to-day business, managing challenging KPIs and reporting to the subsidiary and main boards.You will be a member of Soha’s Senior Leadership team contributing towards the strategic direction and leadership of Soha.It is essential that successful candidates bring a proven track record in successfully leading a commercial repairs and maintenance service, having a sound understanding of the built environment with a background in reactive, planned, statutory and non-statutory preventative maintenance programmes. They have a good understanding of current compliance and regulatory requirements within social housing and significant proven performance in senior related roles.ARK Consultancy are supporting us with the recruitment process. For more information on how to apply for the roles click on recruitment pack links below:&nbsp;<a href="https://www.arkconsultancy.co.uk/wp-content/uploads/2024/12/recruitment-pack-7.pdf" target="_blank">https://www.arkconsultancy.co.uk/wp-content/uploads/2024/12/recruitment-pack-7.pdf</a>

Managing Director

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours flexible)We are looking for an experienced officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health. The successful candidate will be highly knowledgeable on environmental health legislation and have demonstratable experience of working in an Environmental Health team in a local government setting.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate an ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 20th January 2025 (noon)Interviews: week commencing 3rd February 2025For full information and to apply online, go to <a href="http://www.surreyjobs.info" target="_blank">www.surreyjobs.info</a> or <a href="http://www.spelthorne.gov.uk/jobs" target="_blank">www.spelthorne.gov.uk/jobs</a> alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1230All shortlisted applicants will be contacted via email after the closing date.&nbsp;CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)

YMCA Milton Keynes and Northamptonshire are a small but fast growing and aspirational Housing Association who are carving a niche as the housing provider of choice for young adults in our area.&nbsp;We are looking for a humble, hard-working and emotionally intelligent manager to support our small but dedicated team to operate our housing management functions such as lettings and rent management at our CMK Campus, move-on properties across Milton Keynes, and homes for care leavers in Northampton.You will have good housing management experience, strong organisational skills, an ability to manage a demanding workload, a friendly and approachable manner, and a commitment to providing the best possible quality service to young people.We will provide an inspiring and supportive environment, a role you can be proud of, and a chance to help young people to belong, contribute and thrive.&nbsp; We are also a considerate employer, committed to staff wellbeing, and can be flexible about working hours depending on candidate needs and abilities so long as business needs are met.&nbsp; The successful candidate will need to hold or be willing to work towards achieving a CIH Level 4 qualification or above.&nbsp;Along with a competitive salary we offer many employee benefits….Salary up to £50k FTE depending on skills and experience.&nbsp;Available as a full or part-time role depending on candidate skills and experience and requirements.If this is the role for you then you can find a full job description and details of how to apply on our website<a href="https://url.uk.m.mimecastprotect.com/s/0CVeCM5XOSG93vIwfrI8vdDU?domain=mkymca.com/" target="_blank">https://mkymca.com/who-we-are/vacancies/</a> &nbsp;or click the Apply button.&nbsp;Enhanced DBS required.&nbsp; YMCA Milton Keynes is an equal opportunities employer.

Housing Manager

Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

About the role An opportunity has arisen for a Senior Housing to join the Housing Advice and Homelessness Team. We are a team that is continuing to establish and deepen their skills following a restructure of the whole Housing Team. Our Housing Officers are already busy and we continue to see an increase in the number of people approaching the department for advice and assistance as economic factors make it harder for our customers to access an exceptionally competitive housing market. We value a collaborative approach and work to build strong relationships with our colleagues, customers and partner agencies. As the Senior Housing Officer you will be key to these discussions. The Team is Dorset based with the benefit of adopting hybrid working with office hubs across the county. What you will be doing <ul> <li> Shape the future of housing support in Dorset: Join a dynamic team at a pivotal time, helping to refine and enhance the way housing services are delivered following a team restructure. Your role will directly impact how the Housing Advice and Homelessness Team supports vulnerable residents. </li> <li> Lead and inspire: As a Senior Housing Officer, you'll take on a key leadership role, providing mentorship, guidance, and support to Housing Officers. This is your opportunity to develop your skills in coaching and team management. </li> <li> Tackle meaningful challenges: Engage with complex and multi-agency homelessness cases, using your expertise to make a tangible difference in the lives of individuals and families during challenging times. </li> <li> Be a key decision-maker: You'll authorise crucial decisions, such as financial assistance to prevent homelessness, allowing you to have a real influence on housing outcomes. </li> <li> Collaborative working environment: Work in a supportive team that values strong relationships with colleagues, customers, and partner agencies, ensuring a joined-up approach to housing solutions. </li> <li> Flexibility and work-life balance: Enjoy the benefits of hybrid working, with office hubs located across the beautiful county of Dorset, giving you flexibility and reducing commuting time. </li> <li> Contribute to innovation: Collaborate with Housing Solutions and other teams to identify creative and effective housing outcomes, bringing fresh ideas and solutions to the forefront. </li> <li> Professional development: Hone your knowledge of homelessness legislation and expand your expertise through handling diverse, high-impact cases. </li> <li> Make a real impact in a challenging housing market: Be part of a team addressing the growing challenges of an exceptionally competitive housing market, providing critical support and advice to those who need it most. </li> </ul>About you You will : <ul> <li> have significant experience of assessing homeless applications and providing housing advice </li> <li> have detailed knowledge of homelessness legislation and case law </li> <li> have experience of supervising, coaching or managing staff </li> <li> be able to demonstrate excellent communication skills which can be tailored to your audience </li> <li> be able to work effectively by prioritising tasks and workloads </li> <li> be able to keep calm whilst working in a pressured environment. </li> </ul>You can find out more about working in Housing here: Unable to show this video due to your cookie preferences Further Information Please contact Sianne Riches Team Leader Homelessness East- Email- [email protected] for any information on about this role. This is a full time role at 37 hours per week. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders . See our adult safeguarding policy . About Us We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. At Dorset Council we: <ul> <li> provide more than 450 services to over 300,000 residents </li> <li> have ambitious aspirations </li> <li> are excited about our future </li> <li> care about Dorset and all the people who live here </li> <li> know that all roles make a difference and that our employees are key to our success </li> </ul>You will: <ul> <li> have access to a range of employee benefits </li> <li> be part of an organisation that supports each other to grow and succeed </li> <li> have access to range of training opportunities which will help with your personal development and career progression </li> </ul>We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We also look for applicants who share our commitment to our behaviours . We will ask you to evidence when you have demonstrated them as part of the selection process. If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a> . This role is UK based and we will need to establish your Right to Work as part of the appointment process. We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. Find out more about how to apply .

Senior Housing Officer East

The Vacancy <ul> <li>Annual salary of £32,899 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, travel across Merseyside Region</li></ul>Proposed Interview Date: W/C 13th January 2025 The role We are seeking a dynamic and committed Housing Officer to join the Merseyside Neighbourhood Team based in Liverpool. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team. The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods. You will carry out regular visits and scheme inspections to neighbourhoods to identify problems and areas for improvement and be the 'face' of Regenda in the community. The right fit <ul> <li>Experience in delivering high-quality front-line customer facing housing.</li> <li>Evidence of working flexibly and adapting to change.</li> <li>Experience of working in partnership with other agencies.</li> <li>Ability to prioritise workload to meet targets and deadlines.</li> <li>Experience of effective and positive team working.</li> <li>Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.</li> <li>Self-motivated and able to use own initiative to find solutions.</li> <li>Excellent customer service skills and what it means to be customer focussed.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li> <li>Knowledge of housing regulations and other relevant legislation.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Housing Officer

The Vacancy <ul> <li>Annual salary of £35,817 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, travel across Merseyside region</li></ul>Proposed Interview Date: W/C 13th January 2025 The role As a Senior Housing Officer, you will be responsible for supporting a customer focussed Housing Management service, in line with regulatory standards and performance target. You will complete ASB case audits within the neighbourhood team and to also have a clear understanding of all safeguarding policies and procedures. The role will also be assisting with budget setting and Service Charge reviews, and to monitor and manage social impact in the neighbourhood teams. The right fit <ul> <li>Significant experience within a Neighbourhood role is essential.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work under pressure to meet tight deadlines. </li> <li>Experience in delivering high-quality front-line customer facing housing. </li> <li>Evidence of working flexibly and adapting to change</li> <li>Experience of working in partnership with other agencies </li> <li>Ability to prioritise workload to meet targets and deadlines. </li> <li>Experience of effective and positive team working.</li> <li>Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.</li> <li>Self-motivated and able to use own initiative to find solutions.</li> <li>Excellent customer service skills and what it means to be customer focussed.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Senior Housing Officer

Housing Officer - Sheltered Accomodation Location: Kingston KT5 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Friday 03 January 2025 Do you have experience in housing/tenancy management? If you do please keep reading. Who We Are Central &amp; Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". Your Role As a Housing Officer you will work within Moray House, Kingston KT6 and Fairhall Court, Kingston KT5, our sheltered housing schemes. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills. </li></ul>C&amp;C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&amp;C is passionate about supporting diverse candidates. '&gt;If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. You will be required to complete an Enhanced DBS application if successful. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Housing Officer - Sheltered Accomodation

Job Description Contract Type: Permanent Working Hours: 37 hours per week | Monday-Friday between the hours of 8.00 am-5.30 pm Worker Type: Hybrid Worker Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three) Location: Bulwell Housing Office We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role To provide comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city. To provide an effective and high-quality administrative support service. About You The ideal candidate will have: <ol> <li>Experience of working within a team and of proactively working towards joint targets.</li> <li>Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.</li> <li>Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare accurate reports, graphs, and spreadsheets and carry out day to day admin duties as required.</li> <li>Ability to demonstrate self-motivation and work proactively with minimum supervision.</li> <li>Proven ability to work to a high level of accuracy</li> <li>Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude</li></ol> Please ensure you demonstrate clearly how you meet the 6 requirements in your CV &amp; supporting document. You can find the job description for this post here: <a href="https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf" target="_blank">https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf</a> At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 5 January 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews: 17 January 2025 - Please note this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Housing Officer NCCHS

Job Description At Cornwall Housing, we're passionate about delivering homes and services to the communities of Cornwall. This is a fantastic opportunity to deliver a customer-focussed housing service to our tenants in our local communities and neighbourhoods. We're looking for people with housing and tenancy management skills/experience to join the team. But your approach is just as important - we want people who care about our neighbourhoods and the residents who live there. We need talented people who can work with others and who want to make a difference! Join our Cornwall Housing team for the career opportunities... and stay for the community! About the role The Rough Sleeper Accommodation Officer will provide a generic housing management service to tenants that live within the Rough Sleeper Accommodation Project (RSAP), Local Authority Housing Fund (LAHF) and Housing First (HF) properties. The properties are non-secure, temporary accommodation for individuals, couples and families. As part of the team you will work on all aspects of the service including allocations, liaison with support workers, all enforcement issues, multi-agency work, and providing a comprehensive service to meet the client groups' needs. About you To be successful, you'll be: <ul> <li>Putting our customers at the heart of what you do, listening and then working with others to resolve anti-social behaviour, improve neighbourhoods and create places people can be proud to call home.</li> <li>Proactively working your networks, finding the right people who can help, whether it's public services, statutory agencies or the voluntary sector, and bringing people together to solve problems. Being that person who makes something happen. </li> <li>Challenging others where its right to do so, whether that's taking action against people who breach their tenancy or commit anti-social behaviour, or its simply something we've said we'll do, and we've not done it. It's doing the right thing, and not the easy thing.</li></ul>To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £29,926 per year Working Hours: 37 hours per week Contract Type: Permanent Base: Hybrid working - working from office, home and in the community as needed. You will be working throughout Cornwall, so your base will be either Bodmin (Chy Trevail) or Truro (New County Hall). What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 23 days annual leave plus bank hols (rising to 28 after 5 years' continuous service) with the option to buy more, family friendly policies, and business flexi-time</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Sunday 5 January 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. Interviews are planned for week commencing 13 January 2025. Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing. Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Area Housing Officer (Specialist Services) / Rough Sleeper Accommodation Officer

The Vacancy In our Housing Officer role, you'll be responsible for providing a high-level housing service for our customers across Loughborough and surrounding areas. You'll ensure that our customers always receive an excellent service. You'll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Location: Loughborough and surrounding areas with a minimum of 1 day p/week in one of our offices. Salary: Up to £37,785.59 per annum Contract: Permanent Your week: 36.25 hours per week (Monday to Friday 9.00am to 17.15pm) Snapshot of your role This is what your day will look like as our Housing Officer: <ul> <li>Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists.</li> <li>Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.</li> <li>Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.</li> <li>Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.</li></ul>Your toolkit for success To thrive in our Housing Officer role, you'll need: <ul> <li>A strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. </li> <li>To have previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings.</li> <li>Good digital skills across Microsoft packages.</li></ul>You'll ned a full driving licence and access to a vehicle for this role, as you'll be visiting our customers regularly. Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius <ul> <li>28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more</li> <li>Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary</li> <li>Paid professional subscription for membership fees relating to your role</li> <li>Employee Assistance Programme offering free wellbeing tools, free flu jabs and more</li> <li>Health cash plan giving cash back for everyday health checks such as optical and dental</li> <li>Cycle to Work and Electric Car Lease schemes</li> <li>High street, holiday and gym membership discounts</li> <li>Plus lots more once you join!</li></ul>The important stuff We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Have any questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

The job itself Would you like an exciting opportunity to become part of our dynamic and positive private sector housing team dedicated to raising standards for our residents in private rented accommodation? Do you like variety in what you do and want to make a difference? If so come and work in the beautiful East Riding of Yorkshire working from our coastal town of Bridlington. We are an ambitious and forward-thinking Council, committed to making the East Riding a better place to live and work, enabling communities and businesses to thrive whilst protecting our residents. In this Officer role you will be responsible for improving housing standards, making a real difference to the quality and security of tenants lives and wellbeing through inspecting housing defects, undertaking comprehensive risk assessments of hazards and taking appropriate remedial action through investigation, engagement and enforcement. You will also deal with investigations into potential illegal eviction cases and regularly consult with the fire authority on safe fire and evacuation measures in licensed houses in multiple occupation and other residential properties. Ideally, we are looking for an experienced enforcement officer with an in depth knowledge of relevant legislation relating to housing and environmental health and a good understanding of building construction and housing defects. You should hold a relevant degree or diploma in environmental health, housing, enforcement or building control subject at level 6 or above. However, we can provide some flexibility for the right person with the necessary experience and knowledge and willingness to undertake further training and qualifications. You must be capable of establishing good relationships with tenants, landlords, managing agents, contractors, Humberside fire authority and other council officers as well as having effective communication and negotiation skills. You will be authorised to undertake a range of enforcement actions and where necessary you will be required to present evidence in court. You should have a flexible approach and positive 'can do' attitude. You will get the chance to work on a wide range of private sector housing topics from HMO's to HHSRS, empty homes and housing projects. on the job training and support means you will develop personally and professionally. You will provide advice to landlords and tenants to maintain and improve housing standards and will often be dealing with vulnerable people in their homes and supporting them with other agencies to resolve their unsafe or unhealthy living conditions. Experience assessing properties using the housing health and safety rating system and preparing schedules of work would be an advantage. You should be customer focused, with a practical mind and enjoy working within a small team of people delivering a wide range of housing activities. The successful candidate will expect to use their own car to travel across the East Riding, a casual car allowance is payable, and you should have a full driving licence. So, if you are passionate about making a meaningful difference to the health and wellbeing of the community we serve, this could be the post for you.

Private Sector Housing Officer

Job Description Contract Type: 1 x Fixed term / internal secondment opportunity until June 2025 &amp; 1 x Fixed term / internal secondment opportunity until March 31 2025 Working Hours: 37 hours per week | Monday-Friday between the hours of 8.00am-5.30pm Worker Type: Hybrid Worker Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three) Locations: Aspley &amp; St Anns We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role To provide a comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city. To provide an effective and high-quality administrative support service. It's a challenging role but the rewards in terms of fulfilment are high and you'll have the satisfaction of knowing that your contribution really matters as everyone needs somewhere safe, decent and affordable to live. About You The ideal candidate will have: <ol> <li>Experience of working within a team and of proactively working towards joint targets.</li> <li>Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.</li> <li>Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare accurate reports, graphs and spreadsheets and carry out day to day admin duties as required.</li> <li>Ability to demonstrate self-motivation and work proactively with minimum supervision.</li> <li>Proven ability to work to a high level of accuracy</li> <li>Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude</li></ol> Please ensure you demonstrate clearly how you meet the 6 requirements in your CV &amp; supporting document. You can find the job description for this post here: <a href="https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf" target="_blank">https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf</a> At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 5 January 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews: 17 January 2025 - Please note this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Housing Officer Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £31,977 to £39,971 per annum (salary offered anywhere between this scale, dependent upon your experience) plus London Allowance of £2,672 and Essential Car User Allowance of £2,272 Contract: Permanent Location: London South East (Bexley, Bromley and Greenwich) - contractual base Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London covering patches across Bexley, Bromley and Greenwich. As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across the wider London areas, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with our contractual requirements and service standards</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Ensuring an effective response to ASB and other tenancy breaches in line with our P&amp;Ps, taking appropriate speedy enforcement action as necessary including court attendance</li><li>Signing-up new tenants and shared owners ensuring void turnaround times are minimised. Ensure new customers understand both their own responsibilities and Moat's requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with the Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Responding to service-related complaints and queries from customers.</li></ul>You'll have: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstratable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In return, you'll receive: <ul><li>A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)</li></ul>Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested in applying? We want to hear from you! If interested, please apply by 11pm on Monday 6 January 2025 Interviews will take place in-person at our Dartford office, on 15 or 17 January 2025. We reserve the right to close this vacancy at any time prior to the closing date. Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Salary: £29,000 per annum Contract type: Permanent Working pattern: Full-time Closing date: Sunday 12 th January 2025 Interview date: To be confirmed How to apply: please submit your CV and short covering letter to <a href="mailto:hr@interventionsalliance.co.uk" target="_blank">hr@interventionsalliance.co.uk</a> At Interventions Alliance, every colleague plays a vital role in creating lasting, positive change. We are an award-winning organisation that provides high-quality residential support, transformative behaviour change programmes, and ground-breaking research in justice and social care. We are committed to achieving excellence and setting the standards in best practice. Through our training and research teams, we share evidence-based knowledge and best practices that shape the future of the justice and social care sectors. We build strong, empathetic working alliances, knowing that collaboration and mutual respect are key to achieving successful outcomes. Our focus on fostering clear goals, open communication, and trust is proven to drive impactful, sustainable change in the people we support. As we embark on an exciting new chapter, we invite passionate, skilled professionals to join us. You will be part of a collaborative, forward-thinking organisation dedicated to making a real difference. Your work with us will have a profound and lasting impact, and together, we will create brighter futures for those who need it most. We are looking to recruit a Housing Officer, based in Eastbourne, East Sussex, who has a good understanding of housing legislation and local authority processes and either possess or is prepared to work towards the CIH Level 2 Certificate in Housing Practice. The role will be working for Interventions Alliance Limited, alongside East Sussex County Council Multiple Compound Needs, Multi Disciplinary team. PLEASE NOTE: Due to the gender specific nature of this role, applications can only be accepted from women candidates. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010. SALARY: £29,000 per annum + Benefits JOB TYPE: Full-Time, Permanent WORKING HOURS: Working 12-hour days, 4 on 4 off, 0800 to 2000 hours, including a half an hour unpaid break daily. JOB OVERVIEW The Multiple Compound Needs service is a two-tiered approach to supporting survivors of domestic abuse whose complex needs means they are not currently suitable for broader, community or residential survivor services. Tier 1 being community based, which provides support to survivors (all genders) experiencing multiple and compound needs but who are not at risk of homelessness or already homeless. Tier 2 being the residential refuge service operating 24/7 365 days per year. The property, based in Eastbourne is for those survivors (female only) who are homeless or at imminent risk of homelessness. Residents will be provided with housing advice, multi-agency liaison, targeted interventions and safety advice as they move towards securing safe accommodation locally. Working as the Housing Officer you will be able to lead on the delivery of Housing Advice and Support for survivors of Domestic Abuse, Substance Misuse, Offending Behaviour, Health Problems (physical and mental) and Homelessness. Located primarily on site, but working within the community too, the Housing Officer role will work with local housing providers, both private and statutory, to support survivors move on from the Service. Duties will include: <ul> <li>Accountable for safe, responsive delivery of advice, support and skills facilitation to survivors accessing the MCN service.</li> <li>Responsible for completing housing needs assessments, risk assessments and support plans</li> <li>To work as part of a small team, engaging with residents to plan, arrange and deliver/co deliver structured activities to support the resident's safe re-integration into the community.</li> <li>To work in a trauma informed way</li> <li>To support with the provision of practical assistance to residents with everyday tasks such as accessing external services, completing paperwork, accessing benefits, and finding move on accommodation.</li> <li>Maintain records and files as required, including data entry as necessary and contribute to the completion of incident reports.</li> </ul>CANDIDATE REQUIREMENTS Essential <ul> <li>Comprehensive understanding of multiple compound needs and it's links to homelessness along with the requirements of working in a residential setting</li> <li>A good working knowledge of domestic abuse and in particular, survivor's experience along with a good working knowledge of housing legislation, state benefits and local housing policy and process.</li> <li>Strong knowledge and understanding of principles underpinning effective delivery of services that meets the needs of vulnerable and complex women </li> <li>An understanding of risk management, safeguarding and public protection and its implication on practice, within a residential setting. </li> <li>Experience of working with a diverse range of people who have experienced a range of social/personal difficulties including substance misuse, mental health challenging and housing issues</li> </ul>Desirable <ul> <li>Experience of providing a trauma informed service and delivering group-work programmes</li> <li>Experience of working in a psychologically informed way</li> <li>Social Work qualification</li> </ul>This role is subject to an enhanced check level 2 which includes an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate. If this job looks interesting, please submit your CV along with a short covering letter explaining how you feel you meet the requirements of the role, to <a href="mailto:hr@interventionsalliance.co.uk" target="_blank">hr@interventionsalliance.co.uk</a> Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only.

The role We are looking for 3 Housing Officers to join our South Region Southern Housing Team. These are permanent roles based at our Grosvenor House office in Croydon, London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties: 2 x Housing Officer - Bromley / Bexley and Greenwich 1 x Housing Officer - Lambeth The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the South London areas (South Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Week commencing 6th January 2025 Interviews: Week commencing 27th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (London South Region)

The role This is a 9 month Fixed Term Contract (Maternity Cover). We are looking for a Housing Officer to join our Birmingham Southern Housing Team, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in Birmingham, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties: The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the West Midlands. Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Thursday 16th January and Friday 17th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Apply Your next role This challenging role will see you working within a team to provide Sheltered Housing services at a number of sites following recent changes to our model of service delivery. You will share our passion by ensuring our residents receive the highest service standards. The post holder will deliver all aspects of support from daily welfare calls, liaising with health practitioners, social care providers and families regarding residents' needs and areas of safeguarding concern. You will have the ability to make and keep accurate records and work with other professionals. You will also manage the health and safety aspects of the buildings and liaise with contactors and repairs teams. Key to this role is your ability to respond promptly and effectively to any emergency that may arise, such as fire alarms and residents who become unwell or require medical assistance. In adverse weather you will be required to grit footpaths and public areas. Along with experience of working within a sheltered/supported/care environment or other housing related field, you will have a good standard of literacy and numeracy, as well as excellent communication skills. You will need knowledge of basic IT systems such as Outlook, Word and Microsoft Teams. Most important to us however, is your strong commitment to the ethos and principles of equal opportunities and inclusion and the ability to apply this to everyday practice. An enhanced DBS disclosure will be required. Use of a car or the ability to travel throughout the Borough will also be required as this is non-residential and will require flexibility to cover different schemes in Swindon You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan . Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. For further information about the role please contact Sarah Meehan, Sheltered Housing Operations Manager at <a href="mailto:smeehan@swindon.gov.uk" target="_blank">smeehan@swindon.gov.uk</a> As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion . If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a>

Sheltered Housing Officer

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Bexhill, East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Bexhill, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Please note this is a Part-Time position, 25 hours p/week on a Fixed Term basis until December 2025 Closing Date: Sunday 29th December 11.59pm Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

The role This is a Fixed Term Opportunity for Maternity Cover until 30th January 2026. We are looking for a Housing Officer to join our North Region Southern Housing Team. This a fixed term role based at our Fleet House office in Farringdon, Central London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties. This role will cover Barking and Dagenham, Newham, Redbridge, Enfield, Barnet. The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the North, West and East London areas (North Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Tuesday 7th and Wednesday 8th January 2025 Interviews: Week commencing 20th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (North Region)

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £31,067 to £35,235 p.a. Full time 37 Hours per week This particular vacancy is at Somerstown Area Housing Office initially but you could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £31,067 going up to £35,235 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You will need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 29th December 2024 Assessments: 7th January 2025 If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application Previous applicants from within the last 6 months need not apply We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Cheadle £32,242 - £33,939 per year 37.5 hours per week We are looking for a Housing Officer to join our Housing team, based in Cheadle. You will be responsible for the tenancy management of a patch of social housing and homeownership properties within the local area. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes tenancy sign ups, void management, compliance responsibilities, anti-social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you. The role of Housing Officer will include: <ul> <li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li> <li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li> <li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul> <li>NVQ3 in relevant area</li> <li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Excellent customer service and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 23 December 2024 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

38 Housing officer Jobs in England