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<ul><li>£14.48 PAYE</li><li>Hoddesdon</li><li>Temporary</li></ul>Interim Housing Support Advisor Hoddesdon Area | &nbsp;Interim – 3 monthsSalary: £14.48 per hourAre you an experienced Housing Services Advisor with a broad knowledge of housing operations? Do you know what good customer service looks like and the passion to provide an excellent service to residents? If so, we have the perfect opportunity for you.We’re recruiting for an interim Housing Services Advisor to join a respected housing association in the Hoddesdon area. In this role, you’ll be responsible for providing first point of contact customer service to residents, with a range of queries, from rent arrears to tenancy sustainment and lettings.What You’ll Bring:<ul><li>Excellent customer service experience and the passion to provide an excellent service to residents, with a range of queries</li><li>Excellent verbal and written communication skills</li><li>A broad experience of frontline housing operations</li><li>Knowledge of Word, Excel, Outlook and as a bonus, QL!</li></ul>This role offers a fantastic opportunity to use your expertise in customer service to make a real impact.Ready to take on the challenge? Apply today!To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Advisor

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The Department This role will be based in the Accommodation Services Department, which reports to the Pro Vice Chancellor Property, Accommodation &amp; Sustainability. The Accommodation Services Team act as a student facing team who help students find accommodation from Purpose Built Student Accommodation providers or Private Landlords by entering into nominations agreements, leases or licenses for third party sites that meet the standards required by the University. The Role To assist in the day-to-day operation of the University Accommodation Services Department. To provide excellent customer service and tenancy management services to students living in third-party student accommodation. To provide administrative and process support to ensure the effective and efficient operation of the department and to liaise with colleagues across the University to deliver the best possible service to students. The key focus of this role is providing a high level of support to students, residents, internal departments, a range of academic colleagues across the University and our key external partners to ensure our relationships work well and the University runs a viable accommodation service. As support may be needed outside of normal working hours the post holder will be required to work in a flexible way (including some weekend and evening work). The peak hours for this role will be July-October. The Person Educated to degree level or have demonstrable equivalent work experience. Experience of student accommodation or private property management. Understanding of cross-cultural awareness working in a diverse community. Excellent interpersonal, communication and customer service skills. Ability to work under pressure and meet tight deadlines. Intermediate knowledge of Microsoft Excel, Excellent problem-solving ability and analytical skills. Ability to work within a team effectively. How to Apply To apply click on 'Apply Online' and fill out the application form. Further information about the application process can be found here: <a href="https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0" target="_blank">https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0</a> Please email <a href="mailto:hr.recruitment@uwl.ac.uk" target="_blank">hr.recruitment@uwl.ac.uk</a> if you need any assistance with the application process. Interviews are expected to be held in the week commencing Monday 19 May 2025. Additional Information Read more about working at the University of West London at <a href="https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl" target="_blank">https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl</a> Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This position does not meet the University criteria for Skilled Worker sponsorship. Please be advised that it is expected that appointment within a grade will normally be at the minimum point. A Standard DBS Certificate is required for this post (to be undertaken upon appointment). We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Housing Officer

What you'll be doing Scheme Manager (Sheltered Housing) £24,731 pro rata¦ Bath ¦ Part Time ¦ Permanent ¦ 30 hours per week Closing date: Tuesday 22nd April Interview date: Friday 25th April Your Care. Our Communities. Happy Homeowners. At Curo, we take pride in creating supportive, thriving communities where our over-55 leasehold customers feel valued and safe. Our residential schemes are more than just buildings - they're communities where people build relationships and enjoy their independence. This hands-on role puts you at the heart of these communities. Based primarily at Meadow and Minerva Courts in Bath, you'll divide your time between these schemes, ensuring both the physical spaces and the community spirit are maintained to the highest standards. You'll be the friendly face our customers see each day and the person they trust to make their living environment comfortable, safe, and enjoyable. What you'll be doing <ul> <li>Conducting essential safety checks, alarm testing, and maintaining accurate logs</li> <li>Acting as the primary contact for customers' queries, concerns, and complaints</li> <li>Facilitating community activities and social events to foster connections</li> <li>Working with local agencies to coordinate appropriate support</li> <li>Ensuring on-site facilities like guest rooms and laundries are well-maintained</li> <li>Reporting potential hazards and following up on maintenance issues</li> <li>Managing relationships between customers with diplomacy and respect</li> <li>Responding to emergencies according to established procedures</li></ul>What you'll get in return Beyond a competitive salary and the chance to make a real difference every day, you'll get: <ul> <li>26 days annual leave pro rata per year (plus bank holidays) rising to 29 days pro rata after 3 years</li> <li>Your birthday off as an extra holiday</li> <li>Up to 10% matched pension contribution</li> <li>Free parking at our locations</li> <li>Flexible benefits which might include a Health Cash Plan</li> <li>Access to an Employee Assistance Programme for your own wellbeing</li></ul>More about you Essential: <ul> <li>Full driving license and access to a vehicle with business insurance</li> <li>Basic IT proficiency, particularly with Microsoft Office</li> <li>Ability to maintain accurate records and information systems</li> <li>Understanding of confidentiality and data protection principles</li> <li>Strong communication skills, both verbal and written</li> <li>Conflict resolution and mediation abilities</li> <li>Resilience and assertiveness with ability to maintain professional boundaries</li></ul>Desirable: <ul> <li>Knowledge of health and safety requirements in residential settings</li> <li>Experience working with older adults or vulnerable populations</li> <li>Experience in supported housing, social care, or community environments</li> <li>Community-building and social activity coordination skills</li> <li>Patience and empathy with a positive, flexible approach to problem-solving</li></ul>The role is based across two schemes in Bath, with occasional visits to our offices for team meetings. While Tuesday and Thursday are fixed days for essential testing, we're open to discussing how the 30 hours can be worked to best suit you and our customers. We value transferable skills from various backgrounds - whether you've worked in care, hospitality, community support, or other customer service roles, your people skills and practical approach could be perfect for this position. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> Would you like to have an informal discussion about the role? Please contact Martin Meyers on 07811 998977 or 01225 366 389 About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Part-Time Sheltered Housing Officer (Scheme Manager - 30 hours)

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Florian House, Ipswich - Covering Ipswich and the surrounding areas £32,887 - £34,617 per year 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. The role of Housing Officer will include: <ul> <li>Responsible for a patch consisting of general needs, home for older people and affordable housing properties</li> <li>Effective management of anti-social behavior cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Excellent communication and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>Excellent understanding of written and spoken English</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 28 April 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We have a great opportunity to join our Neighbourhoods team. Your role is about managing the tenancies and neighbourhoods on your patch. You will be visible in the communities we work, engaging with our customers. You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding. This role is 16 hours per week on a permanent contract As a Housing Officer, a typical day might include: <ul><li>Proactively managing tenancies and taking the necessary enforcement action.</li><li>Dealing with all aspects of the allocation and letting process.</li></ul><ul><li>Coordinating mutual exchanges, successions, or other tenancy changes.</li><li>Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.</li><li>Working closely with other departments including Income Management, Safer Communities and Asset Management. </li><li>Ensuring that safeguarding and support concerns are identified, reported and actioned.</li><li>Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.</li><li>Health and safety inspections and checks of our schemes and blocks.</li><li>Engaging with customers to improve the area they live, and the services we offer.</li><li>Liaising with partners, agencies and stakeholders.</li><li>Accurately updating the housing management system, along with the systems and portals of our partners.</li><li>Playing an active role in corporate projects or groups.</li></ul>Some of the experience/skills we need to consider you: <ul><li>Proven housing experience, with a well-developed knowledge of housing management practice and legislation.</li></ul><ul><li>Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job. </li><li>A strong customer focussed approach both externally and internally. </li><li>Be committed to working as part of our team. </li><li>Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. </li><li>Strong communication, negotiation and influencing skills. </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. </li></ul><ul><li>You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent. </li></ul>What will make you stand out from the crowd: <ul><li>Enthusiasm and passion for delivering outstanding customer service. </li><li>New ideas to challenge the way of doing things.</li><li>Positivity and the ability to embrace change.</li><li>A drive to achieve excellent results.</li><li>Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes. </li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave every year increasing by one to a max of 30, plus bank holidays</li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

About this job A key role of the Housing Officer is to understand the needs of customers and respond to these, at both an individual and neighbourhood level. This will help us provide a good quality housing management service, which meets the needs of our residents. The Housing Team will act as a single point of contact for tenants for any matters relating to the terms and conditions of their tenancy agreement across both our general needs housing and sheltered accommodation sites. We will work to offer our tenants contact methods which are simple and efficient, and our responses to them personal and clear. The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Housing Officers will also work to continue to improve joint working with partner organisations and other Council departments, to improve the lives of our tenants. About you You are customer orientated with a passion for housing and a commitment to improving housing outcomes and a desire to make a meaningful impact to the community which you serve. Your excellent communication and interpersonal skills enable you to build positive relationships with tenants, internal and external partners and elected members. You have a keen understanding of housing policies, regulations, and best practices, and you are adept at navigating complex situations with empathy and efficiency. Your problem-solving abilities and attention to detail ensure that you can effectively manage caseloads and develop tailored housing plans. You are proactive and resourceful, always seeking innovative solutions to address housing challenges and improve service delivery. Your organisational skills and ability to prioritise tasks allow you to handle multiple responsibilities with ease. You are passionate about making a difference in the community and are committed to promoting equality and inclusivity in all aspects of your work. Your dedication to continuous professional development ensures that you stay informed about the latest trends and developments in the housing sector. About us This is an exciting time to be part of the London Borough of Barking &amp; Dagenham. Over the past few years, we have transformed the council and the way we deliver our services, with our community at the heart of this transformation. We seek a committed individual to support us in delivering these aims and making a difference to residents across Barking &amp; Dagenham.

The Strategic Housing and Investment Team are responsible for overseeing Sefton's strategic housing function, including housing investment activity. The team also has responsibilities for housing growth in the borough and for leading the establishment of the Council Housing Programme. Job requirements: Working as part of a small team in this role you will take responsibility for a range of strategic housing work including monitoring delivery of the borough's Housing Strategy, delivery of projects and liaising with partner organisations, members and residents. We are particularly looking for someone with good data management skills in order to ensure that delivery of our housing ambitions is based on sound evidence and data. Interviews will take place for shortlisted candidates. Provisional Interview date is the 13 th May. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

Strategic Housing Officer

The Vacancy Are you an experienced Housing Officer looking for a new role?If so, please keep reading. As a Housing Officer you'll be working across Greater London on a dispersed patch of general needs properties.You will be responsible for delivering a successful housing and tenancy management service. You will ensure there is a strong focus on delivering excellent customer service, whilst effectively supporting your customers who will have varying and diverse needs. On a day to day basis you may find yourself - <ul> <li>Customer focused, working with residents in the community.</li></ul><ul> <li>Working collaboratively with other teams, safer neighbourhood teams and external stakeholders.</li></ul><ul> <li>Investigating and actioning tenancy breaches, undertaking the necessary action to enforce the terms &amp; conditions of the tenancy agreement.</li></ul><ul> <li>Attending court / undertaking evictions.</li></ul><ul> <li>Conducting viewings and sign ups.</li></ul><ul> <li>Delivering a programme of property / estate inspections, prioritising FRA / H&amp;S actions.</li></ul>About you You will come to the role with a CIH or equivalent housing qualification or significant housing management experience. You will have experience of housing management. You'll have a proven track record of dealing with challenging situations, taking into account a broad range of customer needs. You will be very aware of current housing issues and practice, housing law, regulations with knowledge of leasehold and shared ownership management. You will be confident in your communication style, able to adapt it to suit the needs of your customers. You will have strong IT skills and have previous experience of using CRMS. The role will require you to travel throughout the patch, so a full UK driving licence and access to a vehicle for work purposes would be desirable. When not out and about in the community you'll be able to base yourself from home or the office whichever suits you. Ideal candidates will be based in the Greater London area. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We may choose to interview during the advertising period. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Successful candidates will complete an Enhanced DBS check. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Position: Regional Housing Officer Location: Head Office, Witney, Oxfordshire Hours: 35 contracted hours per week Salary: From £31,138.72 to £34,912.95 per annum, plus car allowance up to £2,280.00 per annum Closing Date: 18th April 2025 Interview Date: 21st April 2025 Job ref: 4520 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role-based working from home along with attending our Witney Office when required. We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants. Managing approximately 300 customers across East Hampshire, Buckinghamshire, Bedfordshire, Berkshire and Heartfordshire. The role of Regional Housing Officer will include: <ul><li>Providing effective tenancy and resident management in line with policies and procedures.</li><li>Dealing with anti-social behaviour, tenancy breaches and changes.</li><li>Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures. </li><li>Maximize income through managing rent accounts for your patch area. </li><li>Manage void properties within your patch area ensuring they are let assisting the business with maximizing rental income. </li><li>Developing, building and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.</li><li>Playing a key role in helping our tenants maintain their tenancy</li></ul>About the candidate: If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people's lives, then we want to hear from you, you will also be: <ul><li>An excellent communicator</li><li>Able to build excellent relationship with customers and colleagues</li><li>Highly competent with Microsoft Office</li><li>Highly competent with Open Housing or a similar data base</li></ul>Training and development will be offered as part of our offer to ensure the successful candidate can undertake the role. As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you! For more information about the role please contact, Jane Couch on 07874871909 or <a href="mailto:Jane.Couch@advanceuk.org" target="_blank">Jane.Couch@advanceuk.org</a>: About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 year increments</li><li>Golden Hello/refer a friend receive up to £500</li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service)</li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. #INDADVSPOT

Regional Housing Officer

About Us Job Title: Sheltered Housing Officer Salary Range: £36,432 - £44,147 Three Permanent Roles- Fulltime Location: Wandsworth Objective of role The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs. Are you passionate about making a difference in the lives of older people? Do you want to develop your career in housing and support services? We have an exciting opportunity for a Sheltered Housing Officer to join our team. The Supported Housing Service - have three strands which are: Sheltered Housing, comprising of 26 sheltered schemes in Battersea, Putney, Roehampton and Tooting. Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy and Community Development. About the role As a Sheltered Housing Officer, your role will involve the day-to-day management of the sheltered housing schemes, offering support to vulnerable tenants, ensuring that the environment is safe, welcoming and well maintained. <ul><li>Provide support and guidance to tenants, ensuring their safety and well-being.</li><li>Managing the administration of the sheltered schemes, including record keeping.</li><li>Respond to tenant queries and concerns, offering advice and assistance.</li><li>Help maintain and improve the quality of the scheme environment.</li><li>Work closely with other professionals and agencies to provide support to tenants.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Knowledge and understanding of the aims of sheltered housing.</li><li>Ability to write concise reports including the completion of Independence Plans and keep accurate records, both computer and written copies</li><li>Experience of using IT applications including Microsoft Word and Excel.</li><li>Experience of working within a team.</li><li>Ability to travel and provide cover at various sheltered sites. </li><li>Ability to undertake professional training - including CIH Level 3 in Housing Studies </li></ul>Indicative Recruitment Timeline Closing Date: Sunday 27th April 2025 Shortlisting Date: W/C 28th April 2025 Interview Date: 7th and 9th May 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Sheltered Housing Officer

Job Title: Housing Officer Job Location: Brindley Place, Birmingham - with travel across the Midlands and other regions` Salary: £33,400 (+ £750 Car Allowance) per annum Contract type: Permanent Working hours: 37 hour per week Full Time About the role We are currently recruiting for a Housing Officer on permanent basis. This role will cover an area in the West Midlands including Redditch, Coventry, Solihull, and Stratford Upon Avon. The Housing Officer role will require you to support GreenSquareAccord`s aim of valuing our customers by meeting housing and related needs on a cross-tenure patch. You will work both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money. The role will require you to manage complex tenancy issues including property condition and anti-social behaviour cases. You will manage estate issues including health &amp; safety issues. You will work independently in challenging situations and with changing priorities striving to add value to everything you do. You will provide information to new and existing customers which will enable them to manage and sustain their tenancy. You will provide support/ attendance if requested by the Regional Locality Manager at the relevant Locality Board in line with our Locality Model approach. This role requires a cover letter. If one is not provided, your application might not be considered. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. Housing or related qualification would be beneficial for this role. You will require knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement. For this role you will be able to demonstrate a good track history of delivering excellent customer service. This will also include excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload. A FULL UK driving licence is essential for this role. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications required for the role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Job Description Salary £27,269 - £31,067 Per Annum | Permanent, Full Time 37 Hours Per Week | Preston (with travel Countywide) | International Sponsorship - this role is not open to international sponsorship Housing Worker - Leaving Care Service Location: Countywide but predominantly Preston, West Lancs, Chorley South Ribble Exciting times -A great opportunity to work within Lancashire's Leaving Care Service! Where we want to be... An Outstanding Leaving Care service. A great opportunity to support care experienced young people who are experiencing housing challenges. This is an exciting role working alongside one other housing worker within Lancashire's Leaving Care Service. This is a fixed term post for 12 months. The Leaving Care Service provide guidance, advice and support to Care Leavers aged 16-25, in areas such as housing, wellbeing, safeguarding, finance and education/employment. We are ambitious and strive for excellent outcomes for our young people. Our vision in Children's Services in Lancashire is that children, young people and their families are safe, healthy and achieve their full potential. The post holder will be expected to advocate for and promote a sense of security, continuity, support and stability for our young people across partner organisations to support the permanence of all our young people and young adults. We are looking for someone who has values aligned to those that are integral to our service and our organisation - supportive, innovative, respectful and collaborative. The Children's Permanence Service launched in January 2021 with its new Leaving Care Service after significant investment. This allowed us to remodel our services, structures, and the way we work with our children and young people alongside the Family Safeguarding Model implemented in Children's Social Care. We have adopted a strength-based and trauma informed approach to support our young people. This is an exciting time to join Lancashire and to really make a difference for our children and young people. We would particularly encourage applications from people that are care experienced to apply for the post. If you are happy to indicate this, then a pre interview meeting can be arranged. Job Role: To work with Lancashire's Leaving Care Service and its Partner's to provide additional support to care leavers to improve accommodation outcomes, stability and reduce homelessness. To help further develop joint working between the Leaving Care Service, District Housing services and partner agencies. Key Responsibilities: <ul> <li>Work with young people to address their housing needs. Facilitate tenancy ready courses, effective preventative work and intervention and complete statutory tasks.</li> <li>Work alongside the Leaving Care Personal Advisers and Children in Our Care Social Worker's to provide housing advice and solutions for young people transitioning to interdependence</li> <li>Work in collaboration with partner agencies to develop local protocols to support care leavers into accommodation, identify, challenge and overcome barriers of accommodation and housing pathways for our young people</li> <li>Collate, record, maintain and understand relevant data to support the accommodation and housing pathways of our young people.</li> <li>Attend Lasting Homes Panels </li> <li>To promote Lancashire's Care Leaver Local offer so care leavers are aware of their Rights and Entitlements</li> <li>Promote equality and diversity to make sure that all children young people and families are treated with dignity and respect when receiving children's services.</li></ul>What we are looking for... Passion - We are looking for passionate practitioners who truly care and want to make a difference to the lives of our young people. Challenge - Some days will be tough, we're looking for a worker who is dedicated and committed, and who will always go that extra mile (even on the bad days). Values - We are looking for someone who has values aligned to those that are integral to our service and our organisation - supportive, innovative, respectful, and collaborative. In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website. If you would like to discuss this post in more detail then please contact Jane Hylton Development Team Manager for Leaving Care <a href="mailto:jane.hylton@lancashire.gov.uk" target="_blank">jane.hylton@lancashire.gov.uk</a>. Closing date: 17th April 2025 Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence. The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab. You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability. We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications. Job Description &amp; Person Specification

Housing Officer | Leaving Care Service | Preston

Location: Ellesmere Port &amp; Surrounding Areas Salary: £26,250 per year Hours: Full-time, 37.5 hours per week (Monday - Friday, 08:00 - 18:00) On-call rota: Approx. every 10 weeks Company car provided (UK driving licence required) About the Role Serco, on behalf of the Home Office, manages the Asylum Accommodation and Support Services Contract (AASC) across the North West. Our mission is to support vulnerable asylum seekers by ensuring they have access to safe, high-quality housing and essential services. As a Housing Officer, you'll play a key role in ensuring our accommodation meets the required standards. You'll oversee properties across Ellesmere Port, Chester, and surrounding areas, carrying out inspections, handling minor repairs, and supporting service users. This is a dynamic role that requires excellent people skills, resilience, and the ability to stay calm under pressure. What You'll Be Doing <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards</li> <li>Managing the onboarding and withdrawal of properties</li> <li>Reporting and categorising property faults for resolution</li> <li>Carrying out minor repairs using your provided toolkit</li> <li>Administering operational cash (e.g., topping up utility meters, emergency payments)</li> <li>Responding to and resolving customer complaints</li> <li>Participating in an emergency on-call system on a rota basis</li></ul>What We're Looking For <ul> <li>Previous experience as a Housing Officer is ideal, but we also welcome candidates with property management experience or a background working with vulnerable individuals</li> <li>Strong communication and conflict resolution skills</li> <li>The ability to handle challenging situations, such as anti-social behaviour, safeguarding concerns, and medical needs</li> <li>A full UK driving licence (essential for traveling between properties)</li> <li>Ability to pass a Criminal Record Bureau (CRB) check and Home Office security clearance</li></ul>Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Salary £26,250</li> <li>Pension - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure &amp; Hospitality</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Location: Liverpool Salary: £26,250 per annum Contract: Permanent Hours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards. What You'll Be Doing As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include: <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards.</li> <li>Managing on-boarding and withdrawal of properties in line with local operating procedures.</li> <li>Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.</li> <li>Performing minor property repairs, using the tools and training provided.</li> <li>Handling operational cash administration, such as topping up utility meters and processing emergency payments.</li> <li>Responding to and resolving customer complaints in a professional manner.</li></ul>What We're Looking For We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Salary: £26,250.00 Location: Ashfield Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer - £39,039 pa Hybrid Working - 3 Days onsite in Hemel Hempstead An exciting opportunity has arisen within our Housing Department for an experienced Housing Officer to join our dynamic team. The role involves managing a geographical patch of properties and duties will include: <ul><li>Carrying out tenancy reviews and tenancy audits with residents in their homes</li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Working collaboratively with the other teams and services to ensure appropriate action is taken to deal with breaches of tenancies</li></ul><ul><li>Assisting with Court processes and representing Hightown in court where necessary.</li><li>Resident involvement throughout the week travelling across your geographical patch</li></ul>Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include: <ul><li>Anti-Social Behaviour</li><li>Domestic Abuse</li><li>Tenancy Fraud</li></ul>As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes. About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housingandsupport. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£39,039 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>If you are interested in joining our friendly team, please apply below. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. We are an Equal Opportunities &amp; Disability Confident Employer.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>An understanding of the needs of customers who have experienced homelessness and who may also have support needs.</li> <li>Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.</li> <li>Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.</li> <li>An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .</li> <li>The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.</li> <li>A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.</li> <li>A willingness to "go the extra mile" when working with our customers.</li> </ul>What you'll bring: Essential: <ul> <li>Experience of monitoring rent accounts and managing rent arrears</li> <li>Experience of using computerised rent systems to monitor arrears and record information</li> <li>Extensive knowledge of welfare benefits ,especially housing benefit</li> <li>Experience of liaising with housing benefit departments ,the DWP and other external agencies.</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

22 Housing officer Jobs in England