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The Vacancy Are you an experienced Housing Officer looking for a new role? If so, please keep reading. As a Housing Officer you'll be working across Greater London on a dispersed patch of agency managed and covering some general needs properties. You will be responsible for delivering a successful housing and tenancy management service. You will ensure there is a strong focus on delivering excellent customer service, whilst effectively supporting your customers who will have varying and diverse needs. On a day to day basis you may find yourself - <ul> <li>Liaising with agents onsite.</li></ul><ul> <li>Customer focused, working with residents in the community.</li></ul><ul> <li>Working collaboratively with other teams, safer neighbourhood teams and external stakeholders.</li></ul><ul> <li>Investigating and actioning tenancy breaches, undertaking the necessary action to enforce the terms &amp; conditions of the tenancy agreement.</li></ul><ul> <li>Attending court / undertaking evictions.</li></ul><ul> <li>Conducting viewings and sign ups.</li></ul><ul> <li>Delivering a programme of property / estate inspections, prioritising FRA / H&amp;S actions.</li></ul>About you You will come to the role with a CIH or equivalent housing qualification or significant housing management experience. You will have experience of housing management. You'll have a proven track record of dealing with challenging situations, taking into account a broad range of customer needs. You will be very aware of current housing issues and practice, housing law, regulations with knowledge of leasehold and shared ownership management. You will be confident in your communication style, able to adapt it to suit the needs of your customers. You will have strong IT skills and have previous experience of using CRMS. The role will require you to travel throughout the patch, so a full UK driving licence and access to a vehicle for work purposes would be desirable. When not out and about in the community you'll be able to base yourself from home or the office whichever suits you. Ideal candidates will be based in the Greater London area. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. You will be required to undertake an enhanced DBS check if successful. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Officer - 12 month fixed term contract

The role Housing Officer known internally as a Local Housing Manager Location: Covering Hemel Hempstead &amp; Broxbourne. 1 day to be spent in our Southgate Office N14 6PW Salary: £41,937 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations EN8, EN11, SG12, SG2, CM12, HP2, HP3, WD5 &amp; WD19 As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Officer

Housing Officer/Neighbourhood Manager (Outer London) - Fixed Term Contract until 31st March 2026. Salary £45,527 Per Annum - Pro Rata. Origin - Great homes, positive people and strong communities. An inspiring past and a bright future. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul><li>Manage and resolve any tenancy and estate management issues</li><li>Act as a central point of contact for all resident queries</li><li>Managing all resident schemes</li><li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes</li><li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li><li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.</li><li>Managing new developments handovers</li></ul>What you'll need <ul><li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease.</li><li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li><li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li><li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li><li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li><li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.</li><li>Experience of problem solving and demonstrating professional curiosity</li><li>You need a full driving licence and access to your own vehicle for work</li></ul>Our Values Our core values are at the heart of how we work <ul><li>Take the lead</li><li>Create energy</li><li>Build trust</li><li>Be generous</li><li>Stay grounded</li><li>Remember the little things</li></ul>We're committed to the well-being of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul><li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li><li>Salary £45,527 Per Annum - Pro Rata.</li><li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li><li>2 additional 'giving something back' volunteer days</li><li>A pension scheme with contributions from 4% of your salary</li><li>Family leave, compassionate leave and enhanced maternity pay</li><li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li><li>Interest free loans to help spread the cost of a season ticket or another big purchase</li><li>Annual staff conference, team away days and annual team meal allowance</li><li>Access to Perk Box for fantastic savings on everyday purchases and much more</li><li>Free employee assistance programme</li><li>Opportunities to join staff network groups</li><li>Refer a friend bonus</li></ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above. Closing date for applications: 19th October 2025 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Salary range <ul><li>£45,527 per year</li></ul>

Housing Officer / Neighbourhood Manager (Outer London)

Housing Officer/Neighbourhood Manager (Outer London) - Fixed Term Contract until 31st March 2026. Salary £45,527 Per Annum - Pro Rata. Origin - Great homes, positive people and strong communities. An inspiring past and a bright future. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul> <li>Manage and resolve any tenancy and estate management issues</li> <li>Act as a central point of contact for all resident queries</li> <li>Managing all resident schemes</li> <li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes </li> <li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li> <li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them. </li> <li>Managing new developments handovers </li> </ul>What you'll need <ul> <li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease. </li> <li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li> <li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li> <li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li> <li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li> <li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do. </li> <li>Experience of problem solving and demonstrating professional curiosity</li> <li>You need a full driving licence and access to your own vehicle for work </li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the well-being of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li> Salary £45,527 Per Annum - Pro Rata.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions from 4% of your salary </li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme </li> <li>Opportunities to join staff network groups </li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above. Closing date for applications: 19th October 2025 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Neighbourhoods Locations Origin Housing Head Office, London, Stevenage, Ware, Welwyn Garden City, Watford Remote status Hybrid Yearly salary £45,527 Employment type Contract

An exciting opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post We're looking for passionate, resilient individuals to join our Emergency Housing Placement Team as Emergency Placement Housing Officer helping individuals and families facing homelessness to be placed in suitable emergency accommodation. In this fast-paced and dynamic role, you will: • Conduct suitability assessment on homelessness applicants referred to you. • Search for and identify suitable accommodation ensuring all housing compliance are met. • Allocate accommodations to referred homelessness applicants and ensure all the booking processes are completed. You'll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days. This is a front-line role where you will be expected to work from our office in Wembley and Harlesden depending on the rota. You will also be able to work from home on some days in the week. Knowledge and experience of working in the temporary accommodation sector is essential but training will be provided from time to time. This is an exciting opportunity in the sector. The Person: Compassion, Determination, and Drive Experience in the homelessness / temporary accommodation sector is essential. If you have necessary Housing IT software experience and thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you. What we're looking for: • A strong interest in homelessness and housing issues • The ability to learn processes quickly-full training will be provided • A customer-focused mindset with excellent communication skills • Proactive problem-solving and resilience in a fast-moving environment This is more than just a job-it's an opportunity to change lives, make a difference, and build a meaningful career. Take the first step toward a rewarding future and apply today! Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Salary range <ul><li>£37,692 - £39,276 per year</li></ul>

Emergency Housing Officer

Job Description Salary range: £37,692 - £39,276 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre, New Horizon Centre and other locations from time to time An exciting opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post We're looking for passionate, resilient individuals to join our Emergency Housing Placement Team as Emergency Placement Housing Officer helping individuals and families facing homelessness to be placed in suitable emergency accommodation. In this fast-paced and dynamic role, you will: • Conduct suitability assessment on homelessness applicants referred to you. • Search for and identify suitable accommodation ensuring all housing compliance are met. • Allocate accommodations to referred homelessness applicants and ensure all the booking processes are completed. You'll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days. This is a front-line role where you will be expected to work from our office in Wembley and Harlesden depending on the rota. You will also be able to work from home on some days in the week. Knowledge and experience of working in the temporary accommodation sector is essential but training will be provided from time to time. This is an exciting opportunity in the sector. The Person: Compassion, Determination, and Drive Experience in the homelessness / temporary accommodation sector is essential. If you have necessary Housing IT software experience and thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you. What we're looking for: • A strong interest in homelessness and housing issues • The ability to learn processes quickly-full training will be provided • A customer-focused mindset with excellent communication skills • Proactive problem-solving and resilience in a fast-moving environment This is more than just a job-it's an opportunity to change lives, make a difference, and build a meaningful career. Take the first step toward a rewarding future and apply today! Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Closing date: Sunday 12 October 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Housing Officer Job Advert 2025/26 Are you passionate about making a real difference in people's lives? We are seeking a dedicated Housing Officer to join our frontline team, working directly with residents in temporary accommodation. This is a resident-facing role at the heart of our service, helping households move from temporary accommodation into more settled, long-term homes. You will be the first point of contact for your resident portfolio, providing a full housing management service to homeless households. From accompanied viewings and property inspections, to supporting move-on from accommodation, you will ensure regular contact and high-quality support throughout their journey. The service is currently undergoing a transformation programme aimed at improving its structure, with a renewed focus on operational efficiency and customer outcomes. This initiative is designed to streamline processes, enhance service delivery, and ensure that our housing and procurement operations are better aligned with the needs of our residents and stakeholders. Key Responsibilities<ul><li>Frontline Resident Support: Build positive relationships with residents, providing advice and support to help them secure permanent accommodation and sustain their tenancies. </li><li>Property Inspections: Inspect properties to confirm occupancy and ensure they remain in a good state of repair, addressing any issues promptly and liaising with landlords and tenants as needed. </li><li>Move-On Coordination: Work proactively to move households from temporary accommodation into settled homes, supporting vulnerable applicants and guiding them through the process. </li><li>Tenancy Management: Enforce licence conditions, and take appropriate action on breaches, including anti-social behaviour or property standards. </li><li>Stakeholder Engagement: Liaise with landlords, internal teams, and external agencies to ensure efficient allocation and management of properties, minimising void periods and supporting council priorities. </li><li>Equality &amp; Inclusion: Deliver services in a non-discriminatory, inclusive manner, supporting the council's values and priorities. </li></ul>Hybrid Working While hybrid working may be available, please note this is a frontline role. Any remote work arrangements are subject to management approval and the needs of the service. What We are Looking For<ul><li>Experience working with customers in a housing or similar service, ideally in a demanding public-facing environment. </li><li>Strong knowledge and experience of housing management, tenancy and property management, and welfare benefits. </li><li>Excellent communication, organisational, and problem-solving skills. </li><li>Commitment to equality, diversity, and delivering outstanding customer service. </li><li>Ability to travel for property inspections, with properties being in the borough and outside of the borough/outside London. (you will be allocated a patch) </li></ul>Additional Information Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Housing Officer 6 month Fixed Term Contract £30,000 - £35,000 Hounslow Mon -Friday - 9am - 5pm Hybrid About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? <ul><li>We are LLW and NJC employer - yearly pay and condition reviews</li><li>23 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years</li><li>Free GOLD gym membership</li><li>Enhanced Maternity and Paternity leave and Pension Scheme </li><li>Exclusive Discounts - save with Lampton Rewards and EE mobile offers</li><li>Refer a Friend Scheme - earn up to £250 for each new employee referred</li><li>Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers</li><li>Sustainability Perks - cycle to work and electric car salary sacrifice scheme</li><li>Career Growth - CPD training, structured development, and leadership opportunities</li></ul>About the Job To provide a customer focused, proactive and high-quality Tenancy management service to Lampton Homes affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: <ul><li>Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.</li><li>Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.</li><li>Conducting viewings with prospective tenant</li><li>Ensure all paperwork and compliance documents in place for new tenancies.</li><li>Ensure high retention of tenancies</li><li>Responsible for managing rent increases and renewals to maximise the income of the portfolio </li><li>Actively work with residents to manage their rent accounts and maximise income. </li><li>Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. </li><li>Build effective relationships with residents, increasing resident satisfaction and quality of life.</li><li>Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.</li><li>Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained</li></ul>Previous Experience and Skills Required: <ul><li>Experience of Housing management system </li><li>Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.</li><li>Experience of working of working in a resident engagement or customer facing role.</li><li>Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.</li><li>Strong negotiating and influencing skills across a range of stakeholders. </li><li>Analytical, with the ability to quickly solve problems through practical and innovative means. </li><li>Achievement focused approach, with the ability to drive performance.</li><li>Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.</li><li>Commitment to equality and diversity</li></ul>Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Housing Officer - 6 month Contract

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Stef &amp; Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting. By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. Where you come in The Role A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. This position covers the hours from midday until 8.30pm. Whilst the potential duties are as for our other Housing Officers (as below), in this role, you'll focus mostly on - Conducting scheduled quarterly inspections of our PRS and PSL properties across London - Late check-ins for temporary accommodation service users You may need to travel to any of our London properties, and will be provided with a company vehicle which is also available for your own use outside of working hours. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Housing officer role summary: <ul><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with S&amp;P procedures, including: <ul><li>Ad-hoc and scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with S&amp;P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ul></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service users suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Carrying out a key audit of services</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Ensure relevant policies and standards are followed and maintained at all times</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>Read and seek to understand all relevant communication e.g. staff handbook, written communication</li><li>On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Is this job for you? You'll have: <ul><li>Ability to regularly work the hours of midday to 8.30pm</li><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Driving licence</li></ul>Desirable: <ul><li>Chartered Institute of Housing National Practitioner level 3 or willingness to attain</li><li>Experience working within the temporary accommodation sector</li></ul>Benefits What's in it for you <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Company vehicle and fuel card to cover all business travel from your home</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

9 Housing officer Jobs in Greater London