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Location: Chester inc Ellesmere Port Salary: £26,250.00 Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region Inc Chester &amp; Ellesmere Port. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Chester &amp; Elesmere Port areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Job Introduction Job title: Refugee and Migration Housing Officer The role: A unique and exciting opportunity has arisen to join a newly created team within our Housing service. The role of Refugee and Migration Housing Officer will be at the forefront of making sure Liverpool is a welcoming city for all our residents and the Council is a welcoming organisation. We are excited to create this new role to ensure that all our communities are given the support they need to access good quality, suitable and sustainable housing, allowing them to settle and thrive within the city. Liverpool has a long history of migration from the Chinese, African and Caribbean communities through to modern migration from Ukraine or Afghanistan; the city is a wonderful place to live and work because of the communities who have made it their home. We are looking for enthusiastic and motivated individuals to join us on the transformation journey we are on, to deliver a unique housing advice offer for our residents; enabling people to live in safe cohesive communities; understand their rights and responsibilities; benefit from well-functioning services and have the opportunity to contribute their voice to shaping and delivering such services. As a Housing Officer, you will bring to the role demonstrable experience of providing homelessness prevention advice and housing assessments for refugees and migrants, to ensure the Council supports vulnerable people. You will understand and respond to the specific needs of migrants, such as language barriers, lack of process knowledge and experience of trauma. This job is fixed term for 2 years to help tackle the recent and ongoing increase in refugee and migrant homelessness. The role is hybrid and you will work on a rota basis between 8:00am-7:00pm. For example, one week you might work 9:00am-5:00pm and the next 10:00am-6:00pm. Rotas will be confirmed on appointment. Please download the job description and person specification (at the bottom of this page) to learn more about the role. Please note that you must meet all essential criteria in the person specification in order to be shortlisted. Information sessions: If you are interested in this role and want to find out more about Liverpool City Council's new Refugee Housing Team., please attend one of our information sessions. Webinar Monday 2nd December at 12:00-1:00pm Register here: <a href="https://events.teams.microsoft.com/event/6404304e-5091-4f9d-ad8b-795c28e44cc0@270f62b3-8ca4-4d63-8a80-ffcb1f61fe04" target="_blank">https://events.teams.microsoft.com/event/6404304e-5091-4f9d-ad8b-795c28…</a> Face to face session Thursday 5th December at 5:00-6:00pm Drop in session at Liverpool Central Library, William Brown Street, L3 8EW (top floor) Our offer to you: <ul><li>35 hour working week with hybrid working model</li><li>At least 29 days holiday rising to 34 after 5 years service - plus bank holidays and the option to purchase further days</li><li>Agile working - a 'Flexibility First' approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension scheme - option to join the AVC scheme</li><li>Progression - opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing offer including employee assistance programme</li><li>Cycle to Work and Travel Pass Schemes </li><li>Drive Time - a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave </li><li>Discounted gym memberships </li><li>Employee Volunteering Scheme </li><li>Medicash</li></ul>Next steps: Closing date: Thursday 12th December 2024 Planned interview date: Friday 10th January 2025 If you would like to talk to a member of the team about the role, please contact Leila Menacere via <a href="mailto:leila.menacere@liverpool.gov.uk" target="_blank">leila.menacere@liverpool.gov.uk</a> Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a> Although we advertise on Jobs Go Public and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad. We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible. Watch our recruitment video to see what life is like working at Liverpool City Council:

Refugee and Migration Housing Officer

Location: Liverpool Salary: £26,250.00 Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average 1 day every 8 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Liverpool and the wider North West at times so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Here at Cheshire West and Chester Council, we are committed to providing excellent Adult Social Care services to residents. We are one team, putting what matters to people first and are investing in a number of roles, across our service areas to grow our dynamic, solution focused team. So, wherever you are in your life, there is something to suit you in Adult Social Care, whether that be meaningful work, feeling valued in your role, career progression, pay progression or a great work life balance, this is where you will find it. If you want to be a part of our welcoming, values driven service and are passionate about being part of a team that can make a real difference for local people, please take a look at the roles we have available. An exciting opportunity has arisen during our Adult Social Care team's transformation journey to create a new statutory care and accommodation team, to ensure that we can enable the residents of Cheshire West and Chester to live great lives within thriving communities. The council is looking to recruit full-time temporary for 12 months Health and Housing Officer into our Statutory Care and Accommodation Team. This innovative team will work with the local care and housing providers, alongside the council's housing, strategic commissioners and adult social care teams who support people with learning disabilities, autism, neurodivergence and mental ill health to oversee and manage delivery of innovative housing solutions to help people find them a home for life, that can maximise their independence and enable them to live great lives. This new team will be responsible for the delivery of accommodation solutions for people with statutory care and accommodation needs. They will support social care, commissioning, and health colleagues to develop innovative housing solutions to better meet the accommodation needs of people with statutory care needs, or those at risk of admission or unable to be discharged from a healthcare setting due to a housing need. The team will project manage delivery plans for 'properties' once care providers have been commissioned overseeing &amp; supporting providers to ensure that property developments are feasible and monitoring progress against plan; helping to navigate through councils' requirements - acting as point of contact for any questions from providers and supporting projects through housing benefits; planning; environmental assessments etc. liaising between council teams and navigating internal and external management structures to ensure that projects are delivered smoothly. Proactively work with colleagues from across council directorates and traditional organisational boundaries to understand all potential routes to identification and matching with appropriate accommodation solutions. The council is currently looking to recruit a Health and Housing Officer on a temporary 12-month contract. This post will be hosted by Cheshire West and Chester's complex housing options team, which is an NHS Cheshire and Merseyside Integrated Care Board funded role. The funding for this role was secured by Liverpool City Region Combined Authority as a pilot opportunity to ensure that assessments are completed under the Homelessness Reduction Act. This new development role provides a unique opportunity to innovate and create genuinely integrated ways of working across health, housing and social care to help people with statutory care and accommodation needs to find a 'home for life'. The purpose of these roles is to better understand the current capacity of specialist supported housing across Cheshire West and Chester. To support forecasting and identify systematic issues and common barriers that hamper statutory care and accommodation provision and feed this back, making recommendations to the Adult Social Care Operational/Strategic Commissioning, Quality and Market management teams regarding Policy, practice and procedural changes. Produce and maintain records to capture housing with statutory care needs analysis; support development of robust toolkits and processes to manage the Accommodation with Care Needs to ensure accurate capacity/demand and forecasting. Ensure that practice informs commissioning intentions to address gaps in services. Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you're our kind of person. You will have the opportunity to; <ul> <li>Work in a forward-thinking Council and within teams that have clear, shared values</li> <li>Work with local people to understand their care and support needs and help to identify options available to them.</li> <li>Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.</li> <li>Receive great support from our proactive and knowledgeable management team.</li> <li>Develop and progress in your career through training and development opportunities in a variety of pathways, including the opportunity to train as a Social Worker through our fully funded apprenticeship programme.</li> </ul>You will have: <ul> <li>5 GCSE's (or equivalent) Grade C or above (Essential) </li> <li>Knowledge of information management and governance protocols including General Data Protection Principles (GDPR)</li> <li>Experience working with vulnerable people (Essential)</li> <li>Experience of managing a caseload and working with complex clients.</li> <li>Have experience of identifying risk levels, vulnerability and needs.</li> <li>Knowledge and understanding of the current Homelessness Legislation (Essential)</li> <li>Ability to develop a good working relationship with colleagues and partners to deliver a co-ordinated response.</li> <li>Knowledge of Trauma Informed and Strengths Based practices and a person-centred approach. (Desirable)</li> <li>Have the ability to manage time and prioritise work to meet deadlines and organise your own workload.</li> </ul>This is a hybrid role where you will be based at our offices across the borough as well as the opportunity to work at other locations, complete visits and work from home. Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. The benefits of working for the Council go well beyond making a difference to people's lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on: <ul> <li>High street and supermarket shopping</li> <li>Gym membership</li> <li>Holidays</li> <li>Days out</li> <li>Cinemas</li> <li>Childcare vouchers</li> <li>Cash back scheme on any medical treatment that you may require via Medicash</li> <li>Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)</li> <li>Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)</li> </ul>We also offer: <ul> <li>Competitive salary</li> <li>A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days and the ability to purchase additional leave.</li> <li>An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%)</li> <li>The opportunity to develop your skills and career</li> <li>Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers</li> <li>Supportive team and culture</li> <li>Opportunity to purchase up to 10 days additional annual leave</li> <li>An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.</li> </ul>For further information please contact <a href="mailto:ascrecruitment@cheshirewest.gov.uk" target="_blank">ascrecruitment@cheshirewest.gov.uk</a>

4 Housing officer Jobs in Liverpool, UK