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The Vacancy <ul> <li>Annual salary of £32,899 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, travel across Merseyside Region</li></ul>Proposed Interview Date: W/C 13th January 2025 The role We are seeking a dynamic and committed Housing Officer to join the Merseyside Neighbourhood Team based in Liverpool. This position would be ideal for someone who is committed to customer excellence and working in a high performing customer centric, estate and neighbourhood management team. The role is part of a strong neighbourhood team, responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods. You will carry out regular visits and scheme inspections to neighbourhoods to identify problems and areas for improvement and be the 'face' of Regenda in the community. The right fit <ul> <li>Experience in delivering high-quality front-line customer facing housing.</li> <li>Evidence of working flexibly and adapting to change.</li> <li>Experience of working in partnership with other agencies.</li> <li>Ability to prioritise workload to meet targets and deadlines.</li> <li>Experience of effective and positive team working.</li> <li>Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.</li> <li>Self-motivated and able to use own initiative to find solutions.</li> <li>Excellent customer service skills and what it means to be customer focussed.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li> <li>Knowledge of housing regulations and other relevant legislation.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Housing Officer

The Vacancy <ul> <li>Annual salary of £35,817 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, travel across Merseyside region</li></ul>Proposed Interview Date: W/C 13th January 2025 The role As a Senior Housing Officer, you will be responsible for supporting a customer focussed Housing Management service, in line with regulatory standards and performance target. You will complete ASB case audits within the neighbourhood team and to also have a clear understanding of all safeguarding policies and procedures. The role will also be assisting with budget setting and Service Charge reviews, and to monitor and manage social impact in the neighbourhood teams. The right fit <ul> <li>Significant experience within a Neighbourhood role is essential.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work under pressure to meet tight deadlines. </li> <li>Experience in delivering high-quality front-line customer facing housing. </li> <li>Evidence of working flexibly and adapting to change</li> <li>Experience of working in partnership with other agencies </li> <li>Ability to prioritise workload to meet targets and deadlines. </li> <li>Experience of effective and positive team working.</li> <li>Excellent numeracy, ICT and literacy skills, able to analyse data and write reports.</li> <li>Excellent communication and interpersonal skills, able to communicate appropriately with people at all levels.</li> <li>Self-motivated and able to use own initiative to find solutions.</li> <li>Excellent customer service skills and what it means to be customer focussed.</li> <li>Ability to demonstrate empathy in dealing with and resolving dispute situations.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Senior Housing Officer

Location: Chester inc Ellesmere Port Salary: £26,250.00 Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region Inc Chester &amp; Ellesmere Port. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Chester &amp; Elesmere Port areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners as well as perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,500 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Merseyside working within prison and communities Hours: Full time, 37 hours per week. Contract: Permanent Closing Date: 31 December 2024 Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns For full job description, follow the link: Housing Officer</li></ul>Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

4 Housing officer Jobs in Liverpool, UK