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<ul><li>£14.48 PAYE</li><li>Hoddesdon</li><li>Temporary</li></ul>Interim Housing Support Advisor Hoddesdon Area | &nbsp;Interim – 3 monthsSalary: £14.48 per hourAre you an experienced Housing Services Advisor with a broad knowledge of housing operations? Do you know what good customer service looks like and the passion to provide an excellent service to residents? If so, we have the perfect opportunity for you.We’re recruiting for an interim Housing Services Advisor to join a respected housing association in the Hoddesdon area. In this role, you’ll be responsible for providing first point of contact customer service to residents, with a range of queries, from rent arrears to tenancy sustainment and lettings.What You’ll Bring:<ul><li>Excellent customer service experience and the passion to provide an excellent service to residents, with a range of queries</li><li>Excellent verbal and written communication skills</li><li>A broad experience of frontline housing operations</li><li>Knowledge of Word, Excel, Outlook and as a bonus, QL!</li></ul>This role offers a fantastic opportunity to use your expertise in customer service to make a real impact.Ready to take on the challenge? Apply today!To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Advisor

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The Department This role will be based in the Accommodation Services Department, which reports to the Pro Vice Chancellor Property, Accommodation &amp; Sustainability. The Accommodation Services Team act as a student facing team who help students find accommodation from Purpose Built Student Accommodation providers or Private Landlords by entering into nominations agreements, leases or licenses for third party sites that meet the standards required by the University. The Role To assist in the day-to-day operation of the University Accommodation Services Department. To provide excellent customer service and tenancy management services to students living in third-party student accommodation. To provide administrative and process support to ensure the effective and efficient operation of the department and to liaise with colleagues across the University to deliver the best possible service to students. The key focus of this role is providing a high level of support to students, residents, internal departments, a range of academic colleagues across the University and our key external partners to ensure our relationships work well and the University runs a viable accommodation service. As support may be needed outside of normal working hours the post holder will be required to work in a flexible way (including some weekend and evening work). The peak hours for this role will be July-October. The Person Educated to degree level or have demonstrable equivalent work experience. Experience of student accommodation or private property management. Understanding of cross-cultural awareness working in a diverse community. Excellent interpersonal, communication and customer service skills. Ability to work under pressure and meet tight deadlines. Intermediate knowledge of Microsoft Excel, Excellent problem-solving ability and analytical skills. Ability to work within a team effectively. How to Apply To apply click on 'Apply Online' and fill out the application form. Further information about the application process can be found here: <a href="https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0" target="_blank">https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0</a> Please email <a href="mailto:hr.recruitment@uwl.ac.uk" target="_blank">hr.recruitment@uwl.ac.uk</a> if you need any assistance with the application process. Interviews are expected to be held in the week commencing Monday 19 May 2025. Additional Information Read more about working at the University of West London at <a href="https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl" target="_blank">https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl</a> Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This position does not meet the University criteria for Skilled Worker sponsorship. Please be advised that it is expected that appointment within a grade will normally be at the minimum point. A Standard DBS Certificate is required for this post (to be undertaken upon appointment). We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Housing Officer

About Us Job Title: Sheltered Housing Officer Salary Range: £36,432 - £44,147 Three Permanent Roles- Fulltime Location: Wandsworth Objective of role The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs. Are you passionate about making a difference in the lives of older people? Do you want to develop your career in housing and support services? We have an exciting opportunity for a Sheltered Housing Officer to join our team. The Supported Housing Service - have three strands which are: Sheltered Housing, comprising of 26 sheltered schemes in Battersea, Putney, Roehampton and Tooting. Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy and Community Development. About the role As a Sheltered Housing Officer, your role will involve the day-to-day management of the sheltered housing schemes, offering support to vulnerable tenants, ensuring that the environment is safe, welcoming and well maintained. <ul><li>Provide support and guidance to tenants, ensuring their safety and well-being.</li><li>Managing the administration of the sheltered schemes, including record keeping.</li><li>Respond to tenant queries and concerns, offering advice and assistance.</li><li>Help maintain and improve the quality of the scheme environment.</li><li>Work closely with other professionals and agencies to provide support to tenants.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Knowledge and understanding of the aims of sheltered housing.</li><li>Ability to write concise reports including the completion of Independence Plans and keep accurate records, both computer and written copies</li><li>Experience of using IT applications including Microsoft Word and Excel.</li><li>Experience of working within a team.</li><li>Ability to travel and provide cover at various sheltered sites. </li><li>Ability to undertake professional training - including CIH Level 3 in Housing Studies </li></ul>Indicative Recruitment Timeline Closing Date: Sunday 27th April 2025 Shortlisting Date: W/C 28th April 2025 Interview Date: 7th and 9th May 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Sheltered Housing Officer

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>An understanding of the needs of customers who have experienced homelessness and who may also have support needs.</li> <li>Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.</li> <li>Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.</li> <li>An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .</li> <li>The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.</li> <li>A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.</li> <li>A willingness to "go the extra mile" when working with our customers.</li> </ul>What you'll bring: Essential: <ul> <li>Experience of monitoring rent accounts and managing rent arrears</li> <li>Experience of using computerised rent systems to monitor arrears and record information</li> <li>Extensive knowledge of welfare benefits ,especially housing benefit</li> <li>Experience of liaising with housing benefit departments ,the DWP and other external agencies.</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

5 Housing officer Jobs in London, UK