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Job Description Overview The London Borough of Harrow is seeking a Principal Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of environmental protection through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Environmental Health Degree or relevant level 6 qualification or direct evidence of relevant and substantial experience in two or more disciplines and managing a complex caseload.</li><li>2 or more advanced level qualifications and maths and English at GCSE.</li><li>Have an excellent knowledge of the range of legislation enforced by the Environmental Protection Team as well as a excellent knowledge of the range of legislation enforced by the wider Public Protection Team. Be able to undertake those functions if required to move teams or assist other teams.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£46,563 - £50,691 per year</li></ul>

Principal Private Sector Housing Officer

Job Description Overview The London Borough of Harrow is seeking a Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of private sector housing through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Have a good knowledge of the range of legislation enforced by the Private Sector Housing Team.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Aptitude for the technical and legal aspects of the discipline</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£36,825 - £41,712 per year</li></ul>

Private Sector Housing Officer

Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Housing Officer (ASB)

Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul><li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul>You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Housing Officer

Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul><li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li> </ul>You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Salary range <ul><li>£38,058 - £41,442 per year</li></ul>

Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul><li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li> </ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Salary range <ul><li>£38,058 - £41,442 per year</li></ul>

Graduate Housing Officer South East London (Southwark, Lewisham, Greenwich, Lambeth) Up to £29,000 Hyde is looking for a Graduate Housing Officer to join our collaborative and values-driven team. This is a fantastic opportunity to start your career in social housing, with full training provided to help you build the skills and confidence needed to thrive in this rewarding role. As a Graduate Housing Officer at Hyde, you will support our customers to live safely and independently while gaining hands-on experience across housing management. You'll be at the heart of community impact-making a tangible difference to people's lives while building a career with purpose. Key Duties <ul><li>Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.</li><li>Perform health and safety and fire safety compliance checks, following up on required actions.</li><li>Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.</li><li>Act as the point of contact for customers regarding communal services and tenancy issues.</li><li>Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.</li><li>Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.</li></ul>Why Join Hyde? Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Graduate Housing Officer we're seeking someone who can bring: <ul><li>Proven experience in a customer service role (housing/property, retail, hospitality, or similar).</li><li>Strong communication and interpersonal skills, with empathy and resilience.</li><li>Organisational and time-management skills to handle multiple tasks effectively.</li><li>A genuine interest in housing management, social work, or community development.</li></ul>You will need to complete a psychometric assessment online before progressing to interview stage. The Benefits of Joining Hyde <ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion &amp; Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

Graduate Housing Officer

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued.. The working hours for this position are Wednesday to Sunday 4:30pm to 01:00am Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer - Out of Hours

About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Service and Team This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. We are looking for an experienced Housing Officer to deliver frontline housing management services across a designated property patch. This onsite, community-based role requires strong housing expertise and experience working within a local authority or registered social landlord. We'd love you to join us at the Royal Borough of Kingston. Our Team is deeply committed to providing excellent services to our residents. We are a friendly team of 8 housing officers with a can do culture, we have a total of 4500 plus properties within Kingston. About the Role and Our Ideal Candidate To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience. About You <ul><li>Have excellent communication skills i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication </li><li>Knowledge on Housing Regulator Consumer Standards </li><li>Able to attend evening meetings </li></ul><ul><li>Carrying out tenancy audits with residents in their homes, ensuring compliance with health and safety inspection, fire risk assessment, void inspections, estate inspections with residents and stakeholders, </li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. .</li></ul><ul><li>Identifies the need for and promotes Resident engagement/ participation and community development initiatives. This includes attending residents' meetings.</li></ul>Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation. Employees have access to a wide range of benefits, some of which include: <ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Salary range <ul><li>£37,068 - £40,755 per year</li></ul>

Join Our Team as a Senior Housing Officer! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Excellent knowledge of housing legalisation and ability to resolve conflict</li> <li>Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team</li> <li>Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support</li> <li>Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims</li> <li>Qualified or part qualified in a relevant professional housing qualification</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Senior Housing Officer

Job Description Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul> <li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li></ul>You must be able to evidence the following in your application: <ul> <li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li></ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

Job Description Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul> <li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li></ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

12 Housing officer Jobs in London, UK