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Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you passionate about delivering excellent housing services and making a real difference for families in need? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to help people secure safe, quality homes? Do you have the skills and knowledge to make a difference in our temporary accommodation service? If you're passionate about housing and want to help transform lives, this is your opportunity to make an impact. What's the role? The Housing Services Directorate is seeking a Temporary Accommodation Housing Officer to join our team working as part of the homelessness service under Part 7 of the Housing Act 1996, supporting households in temporary accommodation and ensuring statutory duties are met. In this role, you will be responsible for supporting applicants and ensuring the sustainment of accommodation. You will manage cases effectively, communicate with the appropriate teams, and drive service improvements. Your duties will include liaising with applicants and partner agencies to maintain safe, secure, and well-managed properties, while providing a responsive and supportive service to ensure residents feel informed and satisfied throughout their stay. You will also ensure all tenancy management tasks are completed accurately and efficiently, contributing to continuous improvement in service delivery. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone with a good understanding of part 7 of the Housing Act 1996, who can provide reliable customer service and work well with different stakeholders. You should be proactive in managing cases load, able to adapt to changes, and comfortable working under pressure to meet deadlines. The role requires clear communication skills, the ability to keep accurate records, and a practical approach to problem-solving. A basic level of education, including GCSEs in English and Maths, is essential. You must also be willing to carry out property visits across the borough. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>A basic level of education, including GCSEs in English and Maths, is essential.</li> <li>You must also be willing to carry out property visits across the borough.</li> <li>The job is subject to a Basic Disclosure DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Donaly Green - <a href="mailto:donaly.green@lewisham.go.v.uk" target="_blank">donaly.green@lewisham.go.v.uk</a> / 07751714784 Please click here to view the Job Description and Person Specification Salary £40,404-£41,637 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram Salary range <ul><li>£40,404 - £41,637 per year</li></ul>

Temporary Accommodation Housing Officer

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you passionate about delivering excellent housing services and making a real difference for families in need? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to help people secure safe, quality homes? Do you have the skills and knowledge to make a difference in our temporary accommodation service? If you're passionate about housing and want to help transform lives, this is your opportunity to make an impact. What's the role? The Housing Services Directorate is seeking a Temporary Accommodation Housing Officer to join our team working as part of the homelessness service under Part 7 of the Housing Act 1996, supporting households in temporary accommodation and ensuring statutory duties are met. In this role, you will be responsible for supporting applicants and ensuring the sustainment of accommodation. You will manage cases effectively, communicate with the appropriate teams, and drive service improvements. Your duties will include liaising with applicants and partner agencies to maintain safe, secure, and well-managed properties, while providing a responsive and supportive service to ensure residents feel informed and satisfied throughout their stay. You will also ensure all tenancy management tasks are completed accurately and efficiently, contributing to continuous improvement in service delivery. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone with a good understanding of part 7 of the Housing Act 1996, who can provide reliable customer service and work well with different stakeholders. You should be proactive in managing cases load, able to adapt to changes, and comfortable working under pressure to meet deadlines. The role requires clear communication skills, the ability to keep accurate records, and a practical approach to problem-solving. A basic level of education, including GCSEs in English and Maths, is essential. You must also be willing to carry out property visits across the borough. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>A basic level of education, including GCSEs in English and Maths, is essential.</li> <li>You must also be willing to carry out property visits across the borough.</li> <li>The job is subject to a Basic Disclosure DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Donaly Green - <a href="mailto:donaly.green@lewisham.go.v.uk" target="_blank">donaly.green@lewisham.go.v.uk</a> / 07751714784 Please click here to view the Job Description and Person Specification Salary £40,404-£41,637 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Job Description About the role Would you like to become part of our Customer Liaison team as a Customer Liaison Officer and play a key role in delivering outstanding service to our residents? This is an exciting opportunity for a proactive, customer-focused team player. The position is full-time (35 hours per week), permanent, and based in the field-supporting communities across London. You'll be expected to travel throughout your designated area, building strong relationships and ensuring residents receive the support they need. The overall purpose of the role is to deliver the customer liaison service, in the Guinness service style, for all Guinness customers in defined customer areas, achieving positive outcomes for Guinness and our customers. What we are looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You will be able to demonstrate Essential: <ul> <li>Excellent customer service delivery, demonstrating good communication and interpersonal skills. </li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li></ul>Desirable: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>Qualifications Desirable: <ul> <li>Relevant professional qualification and/or experience.</li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TJTGP REEDTGP

Housing Officer

Housing Officer 6 month Fixed Term Contract £30,000 - £35,000 Hounslow Mon -Friday - 9am - 5pm Hybrid About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? <ul><li>We are LLW and NJC employer - yearly pay and condition reviews</li><li>23 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years</li><li>Free GOLD gym membership</li><li>Enhanced Maternity and Paternity leave and Pension Scheme </li><li>Exclusive Discounts - save with Lampton Rewards and EE mobile offers</li><li>Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers</li><li>Sustainability Perks - cycle to work and electric car salary sacrifice scheme</li><li>Career Growth - CPD training, structured development, and leadership opportunities</li></ul>About the Job To provide a customer focused, proactive and high-quality Tenancy management service to Lampton Homes affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: <ul><li>Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.</li><li>Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.</li><li>Conducting viewings with prospective tenant</li><li>Ensure all paperwork and compliance documents in place for new tenancies.</li><li>Ensure high retention of tenancies</li><li>Responsible for managing rent increases and renewals to maximise the income of the portfolio </li><li>Actively work with residents to manage their rent accounts and maximise income. </li><li>Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. </li><li>Build effective relationships with residents, increasing resident satisfaction and quality of life.</li><li>Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.</li><li>Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained</li></ul>Previous Experience and Skills Required: <ul><li>Experience of Housing management system </li><li>Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.</li><li>Experience of working of working in a resident engagement or customer facing role.</li><li>Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.</li><li>Strong negotiating and influencing skills across a range of stakeholders. </li><li>Analytical, with the ability to quickly solve problems through practical and innovative means. </li><li>Achievement focused approach, with the ability to drive performance.</li><li>Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.</li><li>Commitment to equality and diversity</li></ul>Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Housing Officer - 6 month Contract

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Stef &amp; Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting. By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. Where you come in The Role A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. This position covers the hours from midday until 8.30pm. Whilst the potential duties are as for our other Housing Officers (as below), in this role, you'll focus mostly on - Conducting scheduled quarterly inspections of our PRS and PSL properties across London - Late check-ins for temporary accommodation service users You may need to travel to any of our London properties, and will be provided with a company vehicle which is also available for your own use outside of working hours. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Housing officer role summary: <ul><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with S&amp;P procedures, including: <ul><li>Ad-hoc and scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with S&amp;P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ul></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service users suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Carrying out a key audit of services</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Ensure relevant policies and standards are followed and maintained at all times</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>Read and seek to understand all relevant communication e.g. staff handbook, written communication</li><li>On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Is this job for you? You'll have: <ul><li>Ability to regularly work the hours of midday to 8.30pm</li><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Driving licence</li></ul>Desirable: <ul><li>Chartered Institute of Housing National Practitioner level 3 or willingness to attain</li><li>Experience working within the temporary accommodation sector</li></ul>Benefits What's in it for you <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Company vehicle and fuel card to cover all business travel from your home</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

5 Housing officer Jobs in London, UK