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About the role At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That's why our Housing Officers within the Rent and Letting Support team are so important-they help protect the future of our organisation while supporting people to build brighter, more secure lives. We're looking for a Housing Officer to join our Rent and Letting Support team. In this role, you'll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable. Our ideal candidate for this role is someone who: <ul><li>Will have excellent communication skills and have experience of line management</li><li>Has a positive "can do" attitude and have a track record of making customer focused change to improve service</li><li>Has a record of meeting challenging income recovery targets within the housing sector</li><li>Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers.</li><li>Has experience in Social Housing</li></ul>About Plymouth Community Homes We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: <ul><li>Flexible working opportunities including flexi-time and hybrid working</li><li>Excellent pension scheme with a high level of employer contributions</li><li>Free, fully equipped onsite gym and changing facilities.</li><li>The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme</li><li>Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option</li><li>Free Employee Assistance programme, including free counselling</li><li>Free annual flu vaccination</li><li>Cycle to Work scheme</li><li>The opportunity to work in a beautiful and vibrant part of the Southwest</li><li>We support digital working with modern devices/smart phones</li><li>It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year </li><li>Our modern and spacious offices are right on a bus route, and just three miles from the city centre </li><li>We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&amp;S Foodhall, Co-op, Starbucks and Tim Hortons</li></ul>To Apply: If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768 This post is not suitable for job share. Shortlisting Date: 6th October 2025 Interview Date: 10th October 2025 If you are an apprentice, please ensure that you make the Learning &amp; Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth

Income Recovery & Financial Inclusion Housing Officer

Job Introduction Bridge Recovery Housing provides individual homes, support and a high-quality housing management service for people with multiple and complex needs. Our approach is rooted in the principles of Housing First which offers safe, stable housing without preconditions, and wrapping intensive, person-centred support around each individual. We are now seeking to appoint a Housing First, Housing Officer. This role is offered on a full-time permanent basis and is a front-facing, community-based role that requires in person engagement with service users, property visits and collaboration with partner agencies. Due to the nature of the service and the needs of the client group, remote or hybrid working is not applicable. The Housing Officer will be expected to work primarily in the field and at designated service locations to ensure responsive and effective housing management. A key element of this role will be for the Housing Officer to be responsible for delivering and assisting in the development of all aspects of a responsive housing management service. You will work collaboratively with Bridge colleagues and a range of external partners to help service users understand and meet the terms of their tenancies/licence agreements, with the goal of helping them sustain their accommodation. Each service user has an Integrated Care Plan and receives intensive support from a dedicated Navigator within the Housing First Navigator Service. It is essential that you have experience of providing a housing management service along with experience of service users who have vulnerabilities/challenging behaviour. You will have knowledge of a wide range of housing management issues such as tenancy conditions, tenants' rights and responsibilities and neighbour nuisance, along with excellent communication and negotiating skills. We are looking for someone who can work calmly and effectively with individuals who may present in crisis with strong professional boundaries. A full driving licence, access to a vehicle and business insurance is a requirement of the role. If you are passionate about what we do and would like to make a difference working as part of our dedicated staff team, we would love to hear from you. In return, as well as a rewarding career, we can offer a competitive salary, 4% pension contribution, generous annual leave entitlement, employee assistance scheme, life insurance, a monthly team wellbeing session and a programme of mindfulness activities for staff. The Bridge Project is a Mindful Employer. If you have any further questions, please contact <a href="mailto:recruitment@thebridgeproject.org.uk" target="_blank">recruitment@thebridgeproject.org.uk</a> To find out more information and to download an application pack, please visit Jobs and Volunteering - The Bridge Project You must complete the Bridge Project's application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria. No CVs are accepted. No Employment Agencies please. There is no closing date. Applications will be considered on submission so please apply promptly as the vacancy will be removed on appointment.

Bridge - Housing Officer

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Barbara Brosnon Court (NW8 9NP) Please note - this is a permanent role, part time role of 30 hours per week. Your responsibilities will include offering a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Wednesday 1st October 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

3 Housing officer Permanent Jobs