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The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Coombe Court 2 days a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Please note we hold the right to close the vacancy early depending on application volumes. Closing Date: Monday 17th November 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Job Introduction What you'll do As a not-for-profit housing organisation providing more affordable homes for Londoners, we're on a mission to work better together for our residents and make London home for those who live in our capital, whatever their personal circumstances. We're looking now for people with previous experience of customer service to join our operations team, which has recently been refreshed to ensure we're set up in the best way to deliver the things that matter most to our residents. How you'll do it As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You'll be tenacious and resilient, with solid problem-solving skills and previous experience in delivering customer service. You don't necessarily need to have worked in housing before, but if you have, that would be a bonus. Most importantly, you'll be someone who genuinely puts customers first, has a passion for our vision and mission, and makes our values visible every working day. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Housing Officer

Job Introduction From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £35,412 - £38,220 (pro rata for part time colleagues) We're looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team. You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure ] HOUSING OFFICER Full time We are looking to recruit a motivated individual to join our Housing team in a busy housing office based in Poole. The team is responsible for delivering housing services across Poole and you would have your own neighbourhood 'patch'. Your duties will include dealing with anti-social behaviour, tenancy management, void management and general estate management. You will work collaboratively with other teams and agencies to provide the best service to residents. Essential: <ul><li>Previous experience of working with the public face to face in difficult situations</li><li>Previous experience of managing social housing</li><li>Knowledge of measures to prevent and deal with anti-social behaviour</li><li>Knowledge of the importance of safeguarding of vulnerable people</li><li>Ability to apply tact, diplomacy and awareness to a wide range of scenarios some of which may be potentially difficult</li><li>Good verbal and communication skills</li><li>Commitment to high levels of customer care</li></ul>Desirable: <ul><li>Previous local government experience</li><li>Chartered Institute of Housing Qualified</li></ul>Please note that a Full UK Driving Licence and access to your own vehicle is essential for this role. For further information about this role or an informal chat please contact Ben Jarvis, Senior Housing officer, on 01202 123382. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role. About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive - Join BCP Council At BCP Council, we're not just building a workforce- we're transforming how we recognise and reward our people. From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) Be the difference - Join an organisation that values you More About us | Working for BCP DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure &amp; Barring Service Check. Please refer to the Job Description or Role Profile for more details.

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