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Housing Partner (Housing Officer) - East A place to create moments that matter Salary: £37,412 per annum (including car allowance) Location: Nottingham with travel around the patch to meet business and customer needs and 1 day a fortnight in the Peterborough Office Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. To view/download the Housing Partner (Housing Officer) full job description please click here. Salary The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per year, plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. Housing Partner (Housing Officer) Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 18th September Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 25th September We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer) - East

Graduate Housing Officer South East London (Southwark, Lewisham, Greenwich, Lambeth) Up to £29,000 Hyde is looking for a Graduate Housing Officer to join our collaborative and values-driven team. This is a fantastic opportunity to start your career in social housing, with full training provided to help you build the skills and confidence needed to thrive in this rewarding role. As a Graduate Housing Officer at Hyde, you will support our customers to live safely and independently while gaining hands-on experience across housing management. You'll be at the heart of community impact-making a tangible difference to people's lives while building a career with purpose. Key Duties <ul><li>Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.</li><li>Perform health and safety and fire safety compliance checks, following up on required actions.</li><li>Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.</li><li>Act as the point of contact for customers regarding communal services and tenancy issues.</li><li>Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.</li><li>Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.</li></ul>Why Join Hyde? Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Graduate Housing Officer we're seeking someone who can bring: <ul><li>Proven experience in a customer service role (housing/property, retail, hospitality, or similar).</li><li>Strong communication and interpersonal skills, with empathy and resilience.</li><li>Organisational and time-management skills to handle multiple tasks effectively.</li><li>A genuine interest in housing management, social work, or community development.</li></ul>You will need to complete a psychometric assessment online before progressing to interview stage. The Benefits of Joining Hyde <ul><li>Excellent pension scheme</li><li>Generous holiday allowance</li><li>Life assurance</li><li>Award-winning flexible benefits platform</li><li>Support for learning and career development</li><li>Hybrid working options available</li></ul>Diversity, Inclusion &amp; Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.

Graduate Housing Officer

About The Role Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in across our Plymouth, Exeter and South Hams patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: <ul> <li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li> <li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li> <li>Manage cases of tenancy breaches, including the Safeguarding of our customers.</li> <li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li> <li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li> </ul>Why Join LiveWest: <ul> <li>You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.</li> <li>With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.</li> </ul>This role is being offered on a full time, permanent basis working 37 per week. This is a field based role in the Plymouth, Exeter and South Hams area. This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. About The Candidate To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience in social housing with experience of tenancy, estate and housing management.</li> <li>Be CIH Level 4 qualified, or be willing to work towards.</li> <li>Strong interpersonal skills.</li> <li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li> <li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li> <li>Hold a full UK driving licence and access to a suitable vehicle.</li> </ul>Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK for the full duration of this role, to submit an application. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. </li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Neighbourhoods Housing Officer

Job title and organisation: Housing Officer - The Bridge ProjectSalary: £29,244Hours: 37.5Contract: Permanent Location:BradfordClosing Date and Time: Wednesday 24 September at 11.59 PM Bridge Recovery Housing provides individual homes, support and a high-quality housing management service for people with multiple and complex needs. Our approach is rooted in the principles of Housing First which offers safe, stable housing without preconditions, and wrapping intensive, person-centred support around each individual. We are now seeking to appoint a Housing First, Housing Officer. This role is offered on a full-time permanent basis and is a front-facing, community-based role that requires in person engagement with service users, property visits and collaboration with partner agencies. Due to the nature of the service and the needs of the client group, remote or hybrid working is not applicable. The Housing Officer will be expected to work primarily in the field and at designated service locations to ensure responsive and effective housing management. A key element of this role will be for the Housing Officer to be responsible for delivering and assisting in the development of all aspects of a responsive housing management service. You will work collaboratively with Bridge colleagues and a range of external partners to help service users understand and meet the terms of their tenancies/licence agreements, with the goal of helping them sustain their accommodation. Each service user has an Integrated Care Plan and receives intensive support from a dedicated Navigator within the Housing First Navigator Service. It is essential that you have experience of providing a housing management service along with experience of service users who have vulnerabilities/challenging behaviour. You will have knowledge of a wide range of housing management issues such as tenancy conditions, tenants' rights and responsibilities and neighbour nuisance, along with excellent communication and negotiating skills. We are looking for someone who can work calmly and effectively with individuals who may present in crisis with strong professional boundaries. A full driving licence, access to a vehicle and business insurance is a requirement of the role. If you are passionate about what we do and would like to make a difference working as part of our dedicated staff team, we would love to hear from you. In return, as well as a rewarding career, we can offer a competitive salary, 4% pension contribution, generous annual leave entitlement, employee assistance scheme, life insurance, a monthly team wellbeing session and a programme of mindfulness activities for staff. The Bridge Project is a Mindful Employer. If you have any further questions, please contact <a href="mailto:recruitment@thebridgeproject.org.uk" target="_blank">recruitment@thebridgeproject.org.uk</a> To find out more information and to download an application pack, please visit Jobs and Volunteering - The Bridge Project You must complete the Bridge Project's application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria. No CVs are accepted. No Employment Agencies please. There is no closing date. Applications will be considered on submission so please apply promptly as the vacancy will be removed on appointment. The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions. #EXT #LI-DNI

Housing Officer

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued.. The working hours for this position are Wednesday to Sunday 4:30pm to 01:00am Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer - Out of Hours

A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

Job Introduction Bridge Recovery Housing provides individual homes, support and a high-quality housing management service for people with multiple and complex needs. Our approach is rooted in the principles of Housing First which offers safe, stable housing without preconditions, and wrapping intensive, person-centred support around each individual. We are now seeking to appoint a Housing First, Housing Officer. This role is offered on a full-time permanent basis and is a front-facing, community-based role that requires in person engagement with service users, property visits and collaboration with partner agencies. Due to the nature of the service and the needs of the client group, remote or hybrid working is not applicable. The Housing Officer will be expected to work primarily in the field and at designated service locations to ensure responsive and effective housing management. A key element of this role will be for the Housing Officer to be responsible for delivering and assisting in the development of all aspects of a responsive housing management service. You will work collaboratively with Bridge colleagues and a range of external partners to help service users understand and meet the terms of their tenancies/licence agreements, with the goal of helping them sustain their accommodation. Each service user has an Integrated Care Plan and receives intensive support from a dedicated Navigator within the Housing First Navigator Service. It is essential that you have experience of providing a housing management service along with experience of service users who have vulnerabilities/challenging behaviour. You will have knowledge of a wide range of housing management issues such as tenancy conditions, tenants' rights and responsibilities and neighbour nuisance, along with excellent communication and negotiating skills. We are looking for someone who can work calmly and effectively with individuals who may present in crisis with strong professional boundaries. A full driving licence, access to a vehicle and business insurance is a requirement of the role. If you are passionate about what we do and would like to make a difference working as part of our dedicated staff team, we would love to hear from you. In return, as well as a rewarding career, we can offer a competitive salary, 4% pension contribution, generous annual leave entitlement, employee assistance scheme, life insurance, a monthly team wellbeing session and a programme of mindfulness activities for staff. The Bridge Project is a Mindful Employer. If you have any further questions, please contact <a href="mailto:recruitment@thebridgeproject.org.uk" target="_blank">recruitment@thebridgeproject.org.uk</a> To find out more information and to download an application pack, please visit Jobs and Volunteering - The Bridge Project You must complete the Bridge Project's application form in order to be considered for the role. The application form plays a key part in our recruitment and selection process. We use the information you provide about your skills, experience, career and education history to decide whether or not to invite you for an interview. It is important that you complete the application form as fully and accurately as possible, ensuring that you give specific examples which demonstrate how you meet the criteria. No CVs are accepted. No Employment Agencies please. There is no closing date. Applications will be considered on submission so please apply promptly as the vacancy will be removed on appointment.

Bridge - Housing Officer

The Vacancy FRONTLINING FUTURES We're on the hunt for a housing officer to hit the ground running. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a broad range of services to our customers across the Daventry, Northamptonshire area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs. Far from being bound to your desk, you'll be given the technology to work effectively in the community. This role will give you the perfect platform to showcase your housing background and the skills you've gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court. A few key points from our role profile: <ul> <li>Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience. </li> <li>Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation. </li> <li>Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate. </li> <li>Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner. </li> <li>Develop and maintain effective relationships with partners, providing effortless experiences for customers. </li></ul>What we'll do for you If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Communities Housing Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £26,549.63 per annum (pro rata) (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 30 hours per week, part time Working Pattern: Monday to Thursday Location: The Springs, Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (pro rata) </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Banbury - Primarily covering Banbury and the surrounding areas but on occasion the wider Cherwell area £34,531 - £36,348 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an opportunity for a Housing Officer to join the Cherwell Housing team. The patch will be based in Banbury and the surrounding area but on occasions cover will be required for the whole of the Cherwell patch which includes Bicester, Kidlington, Daventry and all surrounding villages. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations. The role of Housing Officer will include: <ul><li>Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities </li><li>Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy</li><li>Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in</li><li>Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment</li><li>Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures</li><li>Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services</li><li>Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Ability to build strong working relationships with internal and external customers</li><li>Excellent customer service and negotiating skills</li><li>Proven experience of good practice resident involvement activities</li><li>NVQ Level 3 in relevant area though may not be essential if you have relevant experience</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving license is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 10 September 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Housing Officer Permanent Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods. This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon. This position is responsible for supervising Neighbourhood Visiting Officers on a daily basis, responding to emergency situations when they arise. You will be required to supervise staff which will include Case Reviews, Managing Performance, setting targets/priorities, One to One's, Appraisals, Monitor Sickness, Return to Work Interviews, Risk Assessments, Attendance, Annual Leave, Health and Safety etc. You will be required to help identify training needs for those staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. The successful applicant will also be required to deal with emergency situations that arise such water leaks in Tower Blocks, Gas Forced Entries and Safe and Well Checks as necessary. Relevant experience in dealing with issues relating to Housing and problem-solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc. A full valid driving licence is a requirement for this post. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

About the Borough This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned. Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer. Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink. Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other. We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand. Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK. About the Service and Team This is an exciting new opportunity for a Housing Officer to join Housing Landlord Services as a Housing Officer for Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. We are looking for an experienced Housing Officer to deliver frontline housing management services across a designated property patch. This onsite, community-based role requires strong housing expertise and experience working within a local authority or registered social landlord. We'd love you to join us at the Royal Borough of Kingston. Our Team is deeply committed to providing excellent services to our residents. We are a friendly team of 8 housing officers with a can do culture, we have a total of 4500 plus properties within Kingston. About the Role and Our Ideal Candidate To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience. About You <ul><li>Have excellent communication skills i.e. Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication </li><li>Knowledge on Housing Regulator Consumer Standards </li><li>Able to attend evening meetings </li></ul><ul><li>Carrying out tenancy audits with residents in their homes, ensuring compliance with health and safety inspection, fire risk assessment, void inspections, estate inspections with residents and stakeholders, </li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management. .</li></ul><ul><li>Identifies the need for and promotes Resident engagement/ participation and community development initiatives. This includes attending residents' meetings.</li></ul>Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation. Employees have access to a wide range of benefits, some of which include: <ul><li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li><li>Three volunteering days per year in Kingston</li><li>Flexible and agile working arrangements</li><li>Comprehensive learning and development programme</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Free eye tests and contribution towards glasses</li><li>Confidential wellbeing and counselling support</li><li>Subsidised gym membership</li></ul>Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Salary range <ul><li>£37,068 - £40,755 per year</li></ul>

Join Our Team as a Senior Housing Officer! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Excellent knowledge of housing legalisation and ability to resolve conflict</li> <li>Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team</li> <li>Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support</li> <li>Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims</li> <li>Qualified or part qualified in a relevant professional housing qualification</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Senior Housing Officer

Job Description Grade 6- £38058- £41442pa The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding. The post holder will act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is well maintained to a high quality. We are a highly motivated and high achieving team and we are looking for 2 additional Housing Officers with Tenancy Management experience to complete our busy team. The work is both challenging and rewarding you will charged with maintaining an excellent and seamless service by working with partners and other internal and external services. The post holder will report to the Senior Housing Officer providing services to our customers through the following key objectives: • To establish and maintain effective working relationships with all work colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets. • To engage with appropriate internal and external agencies in agreeing and implementing support / action plans in providing a tenancy support service to new and existing tenants to sustain tenancies and reduce homelessness in particular; Neighbourhood Sustainment, Income Management, Adult Social Care and Children's Services and Mental Health to deliver a seamless service. Work and build strong partnership links with other agencies to include determining risk, providing support to include mental health cases, domestic violence, drug and alcohol misuse, disability to include attendance at multi-agency meetings. • Actively work alongside other Internal Departments to undertake casework regarding breaches of tenancy conditions including ASB, harassment, domestic violence, hate crime and nuisance to include attendance in Court. To work with key internal and external partners and stakeholders, demonstrating influencing and problem solving qualities in the delivery of excellent tenant and leasehold management services and the sustainability of tenancies and neighbourhoods. • To work collaboratively with the Income Team to tackle arrears and to support vulnerable residents. You will work within the Resident Services Team and have experience of working in social housing, tenancy management or similar public sector role, dealing with complex casework face to face and in writing, experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable. <ul> <li> With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.</li> <li> You will have excellent IT skills, in particular Microsoft Excel.</li> <li> To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.</li> <li> The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.</li> <li>You must have a full UK driving license and a vehicle to use for work.</li></ul>You must be able to evidence the following in your application: <ul> <li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li></ul>Previous Applicants need not apply Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> or <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> The closing date for the receipt of applications is 26th September 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

Job Description Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence. Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment. Responsibilities: - Investigate and manage ASB complaints in line with our policies and procedures. - Liaise with residents, local authorities, and external agencies to resolve ASB issues. - Conduct regular estate inspections to identify and address potential ASB hotspots. - Maintain accurate records of ASB cases and actions taken. - Provide support and guidance to residents affected by ASB. Qualifications and Skills: - Previous experience in ASB or housing management is essential. - Strong conflict resolution and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Knowledge of relevant legislation and best practices in ASB management. - Knowledge of the Policing and Crime Act 2017. - Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014. - Proficiency in using housing management software Open Housing and Microsoft Office. If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you. This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily. Join us in making a difference and ensuring a better quality of life for our residents! You must have a full UK driving license and have a vehicle to use for work. You must be able to evidence the following in your application: <ul> <li>A minimum of two years' experience of working in social housing or equivalent transferrable skills</li> <li>A keen interest in and knowledge of the social housing sector</li> <li>A high performer, with a proven track record of success &amp; ASB experience / knowledge.</li> <li>Knowledge of tenancy and leasehold management</li> <li>Must have a full uk driving license and a vehicle to use for work.</li> <li>A degree or housing qualification, such as CIH, is preferable, but not essential.</li></ul>Candidates who have previously applied for this position should not submit a new application Please view Job Profile here For an informal discussion about the post, please contact <a href="mailto:Jennifer.Aneto@havering.gov.uk" target="_blank">Jennifer.Aneto@havering.gov.uk</a> or <a href="mailto:Sanna.Shahzada@havering.gov.uk" target="_blank">Sanna.Shahzada@havering.gov.uk</a> The closing date for the receipt of applications is 26/9/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

40 Housing officer Jobs in United Kingdom