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Section 20 Consultation Manager£55,000-£60,000 pa + benefits&nbsp;Farringdon, Croydon or Maidstone – hybrid working&nbsp;We’re looking for a Section 20 Consultation Manager to join our Section 20 Team on a permanent basis here at Southern Housing!Reporting to the Director of Customer Transactions, you will provide strong and clear leadership of the Section 20 team, ensuring they are managed, motivated, supported and driven to develop and provide excellent customer service second to none in the sector.&nbsp;You’ll be based at one of our main offices in either Farringdon, Croydon, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. You will be expected to work flexibly to meet customer and business needs including the possibility of some evening working and from different geographic locations as may be needed.Key responsibilities include:<ul><li>In conjunction with the Head of Property Management, Senior Property Managers work with and oversee Property Management team colleagues for block specific s20 consultations for works and services making sure that our ability to recover costs is protected together with making sure that leaseholders’ rights are respected and views taken on board as far as possible.</li><li>As needed work with Service Charge team in the preparation and service of section 20b notices for works or service costs that may need to be deferred.</li><li>Support the production of accurate service charges especially as they may relate to works subject to consultation including reconciling actual costs against estimate provided in section 20 notices. Help as may be needed dealing with resident enquires to ensure speedy resolution and SH externally if disputes arise.</li><li>To lead and manage appropriate projects, to maintain and improve the operation of the team.</li><li>To lead the setting, reviewing and complying with relevant policies and procedures making sure they meet all relevant legal and regulatory requirements as well as working towards best practice and high levels of customer satisfaction as it relates to s20 and relevant related areas.</li></ul>What you’ll need:<ul><li>Extensive knowledge and experience of legal aspects of leasehold law and regulations, especially as it relates to sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court</li><li>Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.</li><li>Proven line management experience with the ability to inspire and motivate staff and stakeholders.</li><li>Effective communicator, using a range of techniques and tools to convey messages.</li></ul>Please include specific examples demonstrating how you meet the criteria in your supporting statementClosing date: Thursday 12th June 2025 at 23:59pm.&nbsp;We reserve the right to close this&nbsp;advert early if we receive a suitable&nbsp;number of applications.We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.About usAt Southern Housing, our residents are at the&nbsp;heart&nbsp;of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What's in it for you<ul><li>Pension</li><li>Life assurance</li><li>Healthcare cash plan</li><li>Eyecare &amp; dental</li><li>Birthday leave</li><li>Retailers&nbsp;discounts</li><li>Cycle to work</li><li>Buy &amp; sell annual leave</li><li>Season ticket loan</li><li>In-house academy &amp; career development</li><li>Flexible working</li></ul>&nbsp;Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience&nbsp;and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Consultation Manager

Location: Blue Star House, Brixton We operate agile working (min 2 days a week in the office, including Wednesdays) About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated. We are now looking for a Director of Operationsto join us on a fixed term, full-time basis. We offer flexibility on hours e.g. 4 days a week/compressed hours for the right candidate. The Benefits - Salary of £105,000 per annum pro rata - Attractive pension scheme - Perkbox - Buying and selling annual leave - Health Shield - Season ticket loan - Subsidised gym membership The Role This is an excellent opportunity for an experienced executive to join our dedicated team and make a real impact on the lives of women in need. We have been on a journey of significant change, and we are looking for someone who can help us to stabilise services and continue this journey. You will have an ambition to succeed, with a desire to deliver good quality services to customers in an increasingly challenging operating environment with limited resources. In this rewarding role, you will have the opportunity to establish stability and develop a committed team in a values-driven organisation that is dedicated to empowering women and creating safer, more inclusive communities. As part of the Executive Team, you will be supporting the CEO to deliver the strategic plan and you will lead a culture of continuous improvement, customer focus and collaborative working across your directorate. So, if you want to use your expertise to help create a better future for women, read on and apply today! About You To be considered for the role of Director of Operations, you will need: - Substantial experience of strategic change management and leadership - Substantial experience as a director within a social housing environment or similar - Significant experience of Housing Services, customer service delivery and complaints resolution - Significant experience of Asset and Estate management service delivery - Degree level or equivalent - Demonstrable evidence of developing and delivering a positive performance/continuous improvement culture in a service delivery setting - Demonstrable experience of managing large/complex budgets - Strong ICT skills, excellent verbal and written communication skills and strong numeracy - Persuasive presentation skills Closing Date: 6 June 2025 at 5:00 PM – NB: we reserve the right to close this vacancy once we have received sufficient applicants for shortlisting Shortlisting: w/c 9 June 2025 Interviews: 16 June 2025

Director of Operations

Job title: Housing Officer Hours: 37 Salary: C3 £31,067 - £32,654 Contract: Permanent Location: Any area within Leeds As a Housing Officer you'll provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Housing Officer, you will bring to the role: <ul> <li>Ability to community effectively and influence customers and deliver an efficient customer focused service</li> <li>Able to develop innovative solutions to varied and complex problems.</li> <li>Knowledge of current social Housing, and issues affecting the sector.</li> </ul>About the role The Housing Officer maintains excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Officer will need to display excellent communication, and resilience and have a passion for supporting customers and communities. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li>a competitive salary and annual leave entitlement plus statutory holidays</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributions</li> <li>flexible and hybrid working arrangements subject to service requirements</li> <li>a clear career pathway and continuing professional development opportunities</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go further</li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve. To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services. Principal Responsibilities: <ul> <li>To take ownership and responsibility for the social and physical environment of a defined geographical service area.</li> <li>To ensure that the estate environment is maintained to a high standard.</li> <li>To be responsible for the achievement of performance targets within a defined geographical area.</li> <li>To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.</li> <li>To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.</li> <li>To enforce tenancy conditions where appropriate.</li> <li>Supervise and manage staff as required</li> <li>Provide appropriate advice and support to customers.</li> <li>To ensure the Councils safeguarding procedures are followed where appropriate.</li> <li>To actively develop and promote tenant engagement and involvement through a variety of different approaches.</li> <li>To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.</li> <li>To work within Council policies and procedures including data protection and financial regulations.</li> <li>To ensure the Council's health and safety policies and legal requirements are adhered to.</li> <li>To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.</li> <li>To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity</li> <li>Promote and deliver the priorities, values and objectives of Leeds City Council at all times</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade </li> <li>Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills</li> <li>Improve own practice through observation, evaluation, discussion with colleagues and development programmes.</li> <li>To work collaboratively with colleagues, knowing when to seek help and advice.</li> <li>Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.</li> <li>Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.</li> </ul>The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Qualifications and Knowledge <ul> <li>Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.</li> <li>Knowledge of current housing issues, legislation, policies and local strategies and initiatives.</li> <li>Awareness of customer engagement opportunities, enabling customers to help design and evaluate services.</li> <li>A good understanding of equality issues in the day to day delivery of services.</li> <li>Knowledge of the Council's Allocations and Lettings procedures.</li> <li>Knowledge of effective income management practices.</li> <li>Knowledge of effective anti-social behaviour remedies and best practice.</li> <li>Awareness of how social and environmental conditions affect quality of life.</li> </ul>Specific Skills and Competencies <ul> <li>To be able to communicate effectively with customers, colleagues, elected members and all other partners</li> <li>Able to supervise and manage colleagues</li> <li>Able to use a wide range of communication tools appropriate to the customers preferred method.</li> <li>Able to show empathy, act tactfully and sympathetically with customers over a range of issues</li> <li>Able to manage competing demands and priorities to meet deadlines.</li> <li>Able to make objective decisions in the interests of achieving local priorities.</li> <li>Able to input, maintain and retrieve information accurately from a variety of sources.</li> <li>Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.</li> <li>To work within budgets.</li> <li>Able to adapt behaviours to achieve positive outcomes</li> </ul>Experience <ul> <li>Experience of working with other agencies to achieve positive outcomes for customers.</li> <li>Experience of supervising colleagues</li> <li>Experience of taking and responding to a broad range of customer enquiries.</li> <li>Experience of playing a key role within a community.</li> <li>Experience of the working with the public.</li> <li>Experience of working to deadlines and adapting to competing priorities</li> <li>Experience of working in a busy customer focused team.</li> <li>Experience of working with a range of computer software packages including Microsoft Office</li> </ul>Behavioural <ul> <li>Demonstrate a commitment to Council Values</li> <li>Positive and flexible approach to change</li> <li>Commitment to maintaining a healthy and safe environment</li> <li>Willing to support and promote equality and diversity</li> <li>Commitment to providing excellent service to customers</li> <li>Committed to continuous improvement.</li> <li>Ability to understand and observe Leeds City Council Equal Opportunities Policy.</li> <li>To carry out all duties having regard to an employee's responsibility under Health &amp; Safety Policies.</li> <li>Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development</li> <li>Understand and embrace our values, behaviours and codes of conduct. </li> <li>Commitment to personal learning and development</li> </ul>

Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Rumsey House - Rochford, covering Rochford and surrounding areas £34,531 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 12 months We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 5 other Housing Officers. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Responsible for a patch consisting of general needs, homes for older people and affordable housing properties</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£34,531 per annum</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 11 June 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Arundel Court Scheme 3 days a week. The remainder is mobile, covering South East &amp; East London 2 days. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 1st June at 23:59pm About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Salary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowance and flexible workingFull-time (36 hours flexible)We are looking for two officers to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team and you will be responsible for the licensing of houses in multiple occupation as well as undertaking programmed and reactive inspections including compliance visits to rented properties in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: 30 June 2025 (Noon)Interviews: week commencing 14 July 2025Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.&nbsp;Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.&nbsp;Working towards equal opportunitiesStrictly No Agencies

Housing Standards Officer or Senior Housing Standards Officer

Job Description <ul> <li>Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX</li> <li>£36,124 - £42,078 per annum (pro rata for part time)</li> <li>Full Time, 37 hours per week</li> <li>Permanent</li></ul>Full time, part time and job share opportunities will be considered. What we are looking for We are looking for two Community Housing Officers to join our team in Housing Management. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all council tenants and leaseholders. The Housing Service has just been transformed and you will have a number of properties you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction. Key Responsibilities: <ul> <li>manage new lets, tenancy agreements and conduct home visits</li> <li>welcome new tenants and provide necessary information and support</li> <li>ensure communal spaces are safe, clean and action hazards identified</li> <li>maintain compliance with housing regulations and standards</li> <li>support tenants with housing issues and provide advice on housing options</li> <li>investigate anti-social-behaviour and resolve disputes</li> <li>drive up tenant satisfaction by actively listening to concerns and providing timely solutions</li> <li>serve as an ambassador for the organisation, promoting our values</li> <li>collaborate with partner agencies to problem solve, sustain tenancies and create communities.</li></ul>About you We are looking for a professional person with knowledge of housing management, anti-social-behaviour, health and safety for residents and working within local communities. You will need to either hold, be working towards or commit to completing a CIH Level 3 qualification in Housing Management. We are also looking for you to: <ul> <li>demonstrate passion to deliver quality customer and housing services</li> <li>enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction</li> <li>be ambitious to succeed and be proud to represent the council</li> <li>thrive on performance and exceeding personal targets and objectives</li> <li>be flexible to meet service demands and competent when using ICT</li> <li>work collaboratively with colleagues to problem solve</li> <li>have a full driving licence and access to a car to conduct home visits.</li></ul>About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits of working for us <ul> <li>Great opportunities for learning and development.</li> <li>Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).</li> <li>Competitive Local Government Pension Scheme.</li> <li>Wellbeing Support Program</li> <li>Employee Assist Program</li> <li>Health Care Options</li></ul>For more information, please visit our Employee Benefits page (suffolkjobsdirect,org). Our ways of working: Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. For more information If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Louise Bird on 01449 724968 or Aimi Myhill on 01449 724579. Please read the Job Description and Person Specification.pdf before applying for this job opportunity. Closing date: midday, 12 June 2025. Interview dates: 19 and 24 June 2025. Promoted as FJ (Featured Job) on Suffolk Jobs Direct. When applying, please ensure: <ul> <li>that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.</li> <li>your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).</li></ul>This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. About the Team How to apply Step 1 - read the advert and the Job Description and Person Specification (JD and PS). Step 2 - complete the Supporting Statement template Step 3 - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS) Your statement should: <ul> <li>Be no more than 2 sides of A4</li> <li>use the template provided (other formats will not be accepted)</li> <li>be uploaded on your online application, as without this, your interest will not be progressed.</li> </ul>

Community Housing Officer

Job Title: Housing Officer Salary: £27,000 - £30,000 Hours: 36 hours Location: North West London Closing date: 13th June 2025 Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London. Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations. Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds. The Role; The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates &amp; Facilities Management is based in London and will be accountable for all things related to Housing. The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders. The post holder will be required to take responsibility for the delivery of property management services across the London portfolio, as well as contribute to the growth opportunities; therefore, the ability to drive is an essential part of this role. Key Responsibilities; <ul><li>To work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.</li><li>To provide support and advice on housing options, rights and entitlements on all social welfare topics, to help secure safe and sustainable accommodation for adults with learning disabilities and autism.</li><li>To be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and follow through to completion in a timely manner. </li><li>Building and maintaining a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison. Identifying 'best practice' and relevant legislation in the sector and promoting an environment of continuous improvement within the service.</li><li>To support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; for example, key performance indicators (e.g. voids, arrears and quality standards) are met.</li><li>To be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing &amp; Facilities Management when required. </li></ul>About You; <ul><li>Experience of working within a supported and/or social housing setting in an assets-based way </li><li>Good knowledge and understanding of housing options, welfare entitlements, and legal rights Able to demonstrate a clear understanding of safeguarding requirements and procedures</li><li>Experience of small-scale project management</li><li>Full UK Driving license and ability to travel to other sites as required </li><li>Ability to plan and prioritise a busy workload and work independently. </li><li>Ability to be able to prioritise activity to ensure effective management. </li><li>Ability to work across services and recognise conflicting priorities.</li></ul>What we offer; <ul><li>21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),</li><li>Pension scheme - (NatWest Cushion),</li><li>Blue light card - access to more than 15,000 discounts from large national &amp; local retailers, </li><li>Eyecare benefits - via Vision Express,</li><li>Long service recognition and reward &amp; employer referral bonus, </li><li>Season ticket loan and Bike2Work scheme, </li><li>Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,</li><li>Development and career progression opportunities. </li></ul>How to apply; Please apply with your CV and short cover letter detailing your relevant experience by Closing date; Friday 13th 2025 Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date. Early applications are therefore encouraged. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The role Housing Officer - Customer Experience and Home Services (Vale) <ul> <li>Salary: £32,594 per annum plus benefits.</li> <li>Hours: 37 hours (Mon-Fri) </li> <li>Location - Agile working with expectation of frequent patch visits across our regions. </li> <li>Permanent role.</li> <li>Closing date for applications: 6th June 2025 (Midday)</li></ul>Patch Location: Dorset - You may be asked to travel to other areas to support our customers and colleagues. At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment. The role &amp; what you take care of: An exciting opportunity has arisen in our Customer Experience and Home Services team for an innovative and enthusiastic housing professional to become part of a team of dedicated housing specialists providing high quality services. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional. Duties will include, but are not limited to: <ul> <li>You will manage a specific geographical area in Dorset, delivering a comprehensive and customer focused housing management service. </li> <li>Please consider location when applying, we recommend that you reside no more than 1 hour commute from Dorchester.</li></ul>What you need to be successful: <ul> <li>You will have proven experience of working in housing management (preferably with a minimum experience of 1 year) and be able to demonstrate innovative problem solving and negotiating skills, coupled with a genuine desire to provide excellent customer care. </li> <li>You will have experience of dealing with complex cases such as property condition, hoarding, estate management, nuisance and mutual exchanges. </li> <li>This is both a challenging and rewarding position requiring a robust yet emphatic approach. You will be a highly motivated and driven individual, committed to delivering high quality housing services. </li> <li>You must be able to travel independently to and from Magna sites on a regular basis - Access to a vehicle and a full driving license is essential. </li></ul>This post is subject to a basic level DBS check. (Disclosure and Barring Service) Applicants with transferable qualities are encouraged to apply. Magna Benefits: We pride ourselves on providing a good working environment and benefits. We look after those who work for us as we know that without the commitment of our colleagues, we would not be able to provide wide ranging services and support to our customers. We offer: <ul> <li>Company sick pay </li> <li>Pension matched up to 8%. </li> <li>Learning and Development. </li> <li>Mileage and Agile working </li> <li>Paid day a year to volunteer. </li> <li>Wellbeing Portal and Colleague Voice. </li> <li>Rental / Stamp Duty Loan and Credit Union. </li> <li>Employee assistance &amp; Health Care Cash Plan.</li> <li>Discounts on entertainment, high street shops and grocery shopping. </li> <li>Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.</li></ul>Our full range of benefit details can be viewed on our website under each vacancy. For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Lead at: <a href="mailto:dani.davies@magna.org.uk" target="_blank">dani.davies@magna.org.uk</a> or by mobile: 07528 974936 To apply please visit our website <a href="http://www.magna.org.uk" target="_blank">www.magna.org.uk</a>, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. About us We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year. Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years. Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory. Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant. Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers. For further information about Magna, please visit our website by clicking here. Our benefits Generous holiday This means the safety of our colleagues our customers is always our main priority. Competitive pension This is our mindset and our team approach to putting customers at the heart of all we do. Wellbeing support This is about how we treat each other and how we go about our business. Healthcare cash plan This is about how we all take responsibility for all our actions every day. Learning and development This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries. Colleague voice This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page. Our values Always safe This means the safety of our colleagues and our customers is always our main priority. All about customers This is our mindset and our team approach to putting customers at the heart of all we do. Be kind This is about how we treat each other and how we go about our business. Own it This is about how we all take responsibility for all our actions every day. One team This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. Be curious This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer - Part Time Wood Green - London based with a balance of home and office working £22,264 - £23,436 per year 22 hours per week - Mon, Wed, Fri We are looking to recruit a Housing Officer to join our London based team. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Working in a professional manner to resolve problems and improve services, this role will focus on the Westminster area. The role of Housing Officer will include: <ul><li>Effective management of anti-social behaviour cases</li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Ability to build strong working relationships with internal and external customers</li><li>Excellent customer service and negotiating skills</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (pro rata)</li></ul>• A pension scheme with employer contributions from Sanctuary • Life Assurance • Employee Advice Service including counselling • Cycle to Work scheme • Voluntary health plans • Employee discounts • Wellbeing support and tools • Employee recognition scheme • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues • £22,264 per annum (rising to £23,436 per annum after 12 months, subject to satisfactory performance) The full time equivalent salary for this role is £37,951 based on 37.5 hours per week rising to £39,948 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 03 June 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer - Part Time

The Vacancy Do you have experience in housing/tenancy management? If you do please keep reading. Your Role As a Housing Officer you will work within Ada Court, our sheltered housing scheme in Maida Vale. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You You'll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills</li> <li>Successful candidates will complete an Enhanced DBS check</li></ul>Who We Are Central &amp; Cecil Housing Trust as part of the Aster Group provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Officer - Sheltered Accomodation

Job Title: Housing Officer Job Location: Brindley Place, Birmingham - with travel across the Midlands and other regions` Salary: £33,400 (+ £750 Car Allowance) per annum Contract type: Permanent Working hours: 37 hour per week Full Time About the role We are currently recruiting for a Housing Officer on permanent basis. This role will cover an area in the West Midlands including Redditch, Coventry, Solihull, and Stratford Upon Avon. The Housing Officer role will require you to support GreenSquareAccord`s aim of valuing our customers by meeting housing and related needs on a cross-tenure patch. You will work both independently and as part of a team; to pro-actively deliver a high-quality housing management service, focussing on customer satisfaction and value for money. The role will require you to manage complex tenancy issues including property condition and anti-social behaviour cases. You will manage estate issues including health &amp; safety issues. You will work independently in challenging situations and with changing priorities striving to add value to everything you do. You will provide information to new and existing customers which will enable them to manage and sustain their tenancy. You will provide support/ attendance if requested by the Regional Locality Manager at the relevant Locality Board in line with our Locality Model approach. This role requires a cover letter. If one is not provided, your application might not be considered. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level. Housing or related qualification would be beneficial for this role. You will require knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement. For this role you will be able to demonstrate a good track history of delivering excellent customer service. This will also include excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload. A FULL UK driving licence is essential for this role. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications required for the role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Detailed job description and main responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Assess the housing needs of patients admitted to the mental health acute hospital. Work as part of the multidisciplinary team (MDT) to contribute to discharge planning, ensuring appropriate and safe housing arrangements are identified and secured. Liaise with local authorities, housing associations, supported accommodation providers, and private landlords to explore housing options. Work proactively to prevent homelessness and advocate on behalf of patients who are at risk of losing their tenancy or who are homeless upon admission. Attend housing forums, training, and inter-agency meetings as required. Contribute to risk assessments relating to housing and financial stability. Person specification Education &amp; Qualifications Essential criteria <ul><li>Good literacy and numeric skills</li><li>Computer literacy</li></ul>Desirable criteria <ul><li>IT qualifications</li></ul>Experience Essential criteria <ul><li>Familiarity with electronic ordering systems</li><li>Attending meetings and escalating concerns</li></ul>Desirable criteria <ul><li>Experience of working with vulnerable adults who are at risk of homelessness or in unstable housing situations</li><li>Experience of liaising with local authorities, housing providers and voluntary sector agencies</li></ul>Knowledge &amp; Understanding Essential criteria <ul><li>General knowledge of the welfare benefits system, including Housing Benefit and Universal Credit, and their impact on patients' discharge planning</li><li>Understanding of the importance of confidentiality, data protection (e.g. GDPR), and accurate record keeping in a healthcare setting</li></ul>Desirable criteria <ul><li>Previous knowledge of mental health care provision</li><li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li></ul>Skills &amp; Abilities Essential criteria <ul><li>Able to work without direct supervision</li><li>Effective problem-solving skills</li></ul>Desirable criteria <ul><li>Ability to prioritise work</li></ul>Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services. We are a health and social care organisation, offering a wide range of services, including: <ul><li>Integrated physical and mental health services for adults and older people;</li><li>Specialist mental health and learning disability services;</li><li>Children and young people's mental health services;</li><li>Children's community services in Peterborough;</li><li>Social care;</li><li>Ground-breaking research</li></ul>We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit <a href="https://www.cpft.nhs.uk/equalityanddiversity" target="_blank">https://www.cpft.nhs.uk/equalityanddiversity</a>. CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances. Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country. Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over. If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation. All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download <ul> <li> Housing Officer (PDF, 368.4KB) </li> <li> CPFT Values (PDF, 114.7KB) </li> <li> CPFT Mindful Employers (PDF, 51.3KB) </li> <li> CPFT Accommodation (PDF, 296.6KB) </li> </ul>

Job summary The Housing Officer plays a crucial role in supporting the housing needs of patients within an acute mental health hospital, focusing on ensuring safe, stable accommodation for individuals during their recovery. The primary purpose of this role is to provide specialist housing advice, support, and intervention, addressing housing needs, preventing homelessness, and facilitating timely discharge planning. Working within a multidisciplinary team, the Housing Officer helps ensure that patients are supported in accessing appropriate accommodation and welfare benefits, contributing to improved patient outcomes and social inclusion. This role requires close collaboration with local authorities, housing providers, and various external agencies to support individuals in their transition from hospital back to the community. Main duties of the job <ul><li>Conduct housing assessments and support discharge planning in collaboration with the MDT.</li><li>Provide welfare benefits guidance and liaise with relevant agencies to ensure continuity of support.</li><li>Prevent homelessness by advocating for patients at risk and assisting with housing applications.</li><li>Maintain accurate documentation and case management in line with NHS policies.</li><li>Build and maintain strong partnerships with external agencies and provide training to NHS colleagues.</li><li>Ensure safeguarding concerns are identified and managed effectively.</li></ul>About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at <a href="http://www.cpft.nhs.uk" target="_blank">www.cpft.nhs.uk</a> Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Assess the housing needs of patients admitted to the mental health acute hospital. Work as part of the multidisciplinary team (MDT) to contribute to discharge planning, ensuring appropriate and safe housing arrangements are identified and secured. Liaise with local authorities, housing associations, supported accommodation providers, and private landlords to explore housing options. Work proactively to prevent homelessness and advocate on behalf of patients who are at risk of losing their tenancy or who are homeless upon admission. Attend housing forums, training, and inter-agency meetings as required.Contribute to risk assessments relating to housing and financial stability. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Assess the housing needs of patients admitted to the mental health acute hospital. Work as part of the multidisciplinary team (MDT) to contribute to discharge planning, ensuring appropriate and safe housing arrangements are identified and secured. Liaise with local authorities, housing associations, supported accommodation providers, and private landlords to explore housing options. Work proactively to prevent homelessness and advocate on behalf of patients who are at risk of losing their tenancy or who are homeless upon admission. Attend housing forums, training, and inter-agency meetings as required.Contribute to risk assessments relating to housing and financial stability. Person Specification Education &amp; Qualifications Essential <ul> <li>Good literacy and numeric skills</li> <li>Computer literacy</li> </ul> Desirable <ul> <li>IT qualifications</li> </ul> Experience Essential <ul> <li>Familiarity with electronic ordering systems</li> <li>Attending meetings and escalating concerns</li> </ul> Desirable <ul> <li>Experience of working with vulnerable adults who are at risk of homelessness or in unstable housing situations</li> <li>Experience of liaising with local authorities, housing providers and voluntary sector agencies</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>General knowledge of the welfare benefits system, including Housing Benefit and Universal Credit, and their impact on patients' discharge planning</li> <li>Understanding of the importance of confidentiality, data protection (e.g. GDPR), and accurate record keeping in a healthcare setting</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Skills &amp; Abilities Essential <ul> <li>Able to work without direct supervision</li> <li>Effective problem-solving skills</li> </ul> Desirable <ul> <li>Ability to prioritise work</li> </ul>Person Specification Education &amp; Qualifications Essential <ul> <li>Good literacy and numeric skills</li> <li>Computer literacy</li> </ul> Desirable <ul> <li>IT qualifications</li> </ul> Experience Essential <ul> <li>Familiarity with electronic ordering systems</li> <li>Attending meetings and escalating concerns</li> </ul> Desirable <ul> <li>Experience of working with vulnerable adults who are at risk of homelessness or in unstable housing situations</li> <li>Experience of liaising with local authorities, housing providers and voluntary sector agencies</li> </ul> Knowledge &amp; Understanding Essential <ul> <li>General knowledge of the welfare benefits system, including Housing Benefit and Universal Credit, and their impact on patients' discharge planning</li> <li>Understanding of the importance of confidentiality, data protection (e.g. GDPR), and accurate record keeping in a healthcare setting</li> </ul> Desirable <ul> <li>Previous knowledge of mental health care provision</li> <li>Awareness of key housing legislation relevant to supporting vulnerable adults, such as the Homelessness Reduction Act 2017</li> </ul> Skills &amp; Abilities Essential <ul> <li>Able to work without direct supervision</li> <li>Effective problem-solving skills</li> </ul> Desirable <ul> <li>Ability to prioritise work</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Cavell Centre Peterborough PE3 9GZ Employer's website

The role Housing Officer known internally as a Local Housing Manager Location: Covering Hemel Hempstead &amp; Broxbourne. 1 day to be spent in our Southgate Office N14 6PW Salary: £41,937 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations EN8, EN11, SG12, SG2, CM12, HP2, HP3, WD5 &amp; WD19 As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Job Description Job Title: Housing Officer Contract Type: Fixed Term Contract - to end 1st February 2026 Salary: £25,965.41 Per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday 9am to 5pm Location: Rough Sleeping Accommodation Programme, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: <ul> <li>Experience of working within housing management</li> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs </li> <li>Previous experience in positively resolving incidents</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Deliver an Allocation &amp; Letting Service: <ul> <li>Liaise with external stakeholders to deliver an effective referral pathway into the service/properties</li> <li>Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures</li> <li>Allocate properties ensuring customers meet the criteria, affordability and required landlord checks</li> <li>Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required</li> <li>Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy</li> <li>Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement</li></ul>Deliver a Housing Management Service: <ul> <li>Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let</li> <li>Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant</li> <li>Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements</li> <li>Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections</li> <li>Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers</li> <li>Prepare files and case notes in readiness for court</li> <li>Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits</li> <li>Work directly with customers to monitor or reduce issues of anti-social behaviour within the service</li> <li>Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing</li> <li>Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately</li> <li>Monitor and assist in maintaining health and safety requirements standards</li></ul>Deliver an Administration Service: <ul> <li>Carryout administrative tasks to support efficient running of the service</li> <li>Produce reports and other written documentation as required to support housing management delivery</li> <li>Maintain and update clear, accurate and strength-based records on the appropriate digital platform</li> <li>Assist schemes in daily operational tasks, including answering phones and working on Reception, as required</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of working within house management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of current benefit systems</li> <li>Knowledge of Housing regulations</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results </li> <li>Experience of working within a care &amp; support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Hastings and East Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Hastings, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. Please note, this role is part time (16 hours), permanent role. Hours to be discussed and agreed with your line manager What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: Thursday 5th June at 23:59pm About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer Stoke on Trent Role and key responsibilities for Housing Officer <ul><li>Visiting tenants in their own homes</li><li>Receiving and investigating complaints and incidents of Anti Social Behaviour or other tenancy condition breaches</li><li>Completing fire safety audits </li><li>attending meetings, case conferences, working parties, court hearings, tenancy review hearings and evictions as directed</li><li>Supporting tenants with vulnerabilities</li><li>Attending child protection conferences</li><li>Recovery of rent arrears and maximisation of rental and other income for all council services</li></ul>Minimum Requirements for Housing Officer <ul><li>Previous experience required </li><li>Previous experience using NEC database (advantageous)</li><li>Strong written and verbal communication skills </li><li>Excellent organisational skills </li><li>Possess detailed knowledge and understanding of Housing Management</li><li>Ability to prioritise own workload</li><li>Self-motivated and able to work on own initiative</li><li>Ability to deal with stressful and emotional situations</li></ul>Pay rate: £16.26 - £17.51 per hour Working hours: Part time 18h per week Part time: 18 hours per week between Monday - Friday 09:00 - 17:00 This job is commutable from the following areas, Stoke on Trent, Newcastle, Hanley, Bentilee, Bucknall, Tunstall, Burslem, Cobridge, Trentham Lakes, Longton, Meir, If you believe that your skills and experience match what we are looking for please call our office on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch immediately.

The vacancy Permanent Full time (37 hours per week) Role Description: Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service. As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration. Responsibilities: <ul> <li>Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.</li></ul><ul> <li>Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.</li></ul><ul> <li>Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.</li></ul><ul> <li>Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.</li></ul><ul> <li>Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.</li></ul>Requirements: <ul> <li>Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.</li></ul><ul> <li>Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.</li></ul><ul> <li>Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.</li></ul><ul> <li>Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.</li></ul><ul> <li>Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.</li></ul>Benefits: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Closing Date: 30th May 2025 Interview Date: To be confirmed Join us in making a positive impact in our communities. Apply today and become a key part of our team! About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

About The Role Role: Housing Officer X 4 REF 1513183 Contract Length: 3 months with potential extension Location: Northampton IR35: Inside Pay Rate to Intermediary: £24 per hour Spinwell is recruiting for a Housing Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING OFFICER <ul> <li>Conducting tenancy audits to ensure homes are well maintained</li> <li>Carrying out mutual exchange property inspections</li> <li>Visiting residents during their introductory tenancy period</li> <li>Performing estate and block inspections to maintain high standards</li> <li>Hosting accompanied viewings with prospective tenants</li> <li>Signing up new tenancies, guiding new residents through the process</li> <li>Supporting the compliance team with property access, including for gas entry warrants</li> <li>Assisting the property maintenance team with access for Stock Condition Surveys</li></ul>SKILLS/EXPERIENCE OF THE HOUSING OFFICER <ul> <li>Full UK driving licence &amp; access to your own vehicle </li></ul>If you are a Housing Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Officer - Council

Location: Liverpool Salary: £26,250 per annum Contract: Permanent Hours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards. What You'll Be Doing As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include: <ul> <li>Conducting monthly property inspections to ensure compliance with AASC standards.</li> <li>Managing on-boarding and withdrawal of properties in line with local operating procedures.</li> <li>Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.</li> <li>Performing minor property repairs, using the tools and training provided.</li> <li>Handling operational cash administration, such as topping up utility meters and processing emergency payments.</li> <li>Responding to and resolving customer complaints in a professional manner.</li></ul>What We're Looking For We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

25 Housing officer Jobs in England