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Salary £32,834Location ManchesterThis is a Permanent, Full Time vacancy that will close in 14 days at 23:59 GMT.The VacancyNeighbourhood Service Officer – South Region(The role is called a Neighbourhood Services Manager at Great Places)Do you want to work for an ethical organisation that empowers its colleagues and customers; &nbsp;provides a competitive salary; recognises your efforts AND encourages you to grow?&nbsp; Are you a person who wants to make a difference and build a career where what you do matters?If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity – and this could be you!Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a number of Senior Housing Officers (we call these Neighbourhood Service Managers).&nbsp; With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.The main duties of the role are to:<ul><li>Ensure rent is collected and customers are supported to reduce any arrears</li><li>Allocate vacant properties to new customers</li><li>Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed</li><li>Understand your customers individual needs and make relevant links with support organisations</li><li>Build strong relationships with local stakeholders and partners</li></ul>If you think this could be the role for you, why not click the link to our careers website for further information and apply?&nbsp;The CompanyGreat Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values <a href="https://www.greatplaces.org.uk/about-us/" target="_blank">here</a>.At Great Places, we are committed to using inclusive hiring practices.&nbsp;By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive.&nbsp; We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at&nbsp;<a href="mailto:recruitment@greatplaces.org.uk" target="_blank">recruitment@greatplaces.org.uk</a>.The BenefitsPensionDC Scheme (up to 10% contribution from both colleague and Great Places)WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase &amp; add on family membersThe Market PlaceHigh street, restaurant &amp; supermarket discounts, gym memberships, cycle to work, smart tech loans and much moreAnnual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank HolidaysReward &amp; RecognitionYou Count Rewards are individual reward’s for going ‘above &amp; beyond’For more information about our benefits and rewards, visit&nbsp;our <a href="https://www.greatplaces.org.uk/careers/benefits-and-rewards/" target="_blank">careers page</a>.

Senior Housing Officer (known as Neighbourhood Services Manager)

Location: Middlesex Salary: Circa £38,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>Deliver an effective housing management and resident support service, fostering strong and sustainable communities.</li><li>Plan and execute comprehensive block and estate management inspection programs.</li><li>Empower residents to live independently and to their fullest potential.</li><li>Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.</li><li>Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.</li><li>Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.</li><li>Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.</li><li>Maintain accurate customer records and ensure residents are engaged in decision-making processes.</li></ul>About You<ul><li>A good standard of education with relevant qualifications in housing management desirable.</li><li>Experience working in a service role, preferably within the housing or property sector.</li><li>Strong customer service skills with the ability to communicate effectively.</li><li>Proven problem-solving abilities and the capacity to work autonomously.</li><li>Proficiency in technology and a willingness to adapt and learn.</li><li>A full driving license and access to your vehicle are essential.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Housing Officer

Job Information ROLE OF THE JOB As a Sheltered Scheme Officer you will be part of an innovative team working with customers over the age of 60 living in our sheltered schemes. You will provide excellent customer centered services that focuses on positive outcomes and satisfaction whilst meeting the needs and aspirations of the residents. You will be responsible for the day to day management of a designated sheltered housing scheme area ensuring excellent service delivery through maintaining a high profile within them. The successful candidate will be a team player who is enthusiastic and passionate about delivering excellent customer service to older people. We are looking to recruit someone who loves a challenge to join our busy but rewarding team. The position is based at Augur Place, Alnwick and is Monday to Friday 9am to 12pm. This is a part time permanent position. REQUIREMENTS OF THE JOB <ul><li>NVQ level 3 or equivalent </li><li>Social Housing or Customer focused based experience </li><li>Valid UK driving license and have use of a vehicle </li></ul>For further information about this role, please contact Louise Landreth (Estates Manager) via email; <a href="mailto:louise.landreth@northumberland.gov.uk" target="_blank">louise.landreth@northumberland.gov.uk</a> Why choose us? We have some outstanding benefits and perks to offer you, including: <ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees) </li></ul>To see all our excellent benefits and perks, please click here. Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities. Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs Further information Please note that this is a part time position. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here . We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email <a href="mailto:hrrecruitment@northumberland.gov.uk" target="_blank">hrrecruitment@northumberland.gov.uk</a> or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Sheltered Housing Officer (Part Time)

About The Role Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one of our Weston-super-Mare patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties. Key Responsibilities: <ul> <li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li> <li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li> <li>Manage cases of tenancy fraud, and domestic abuse promptly, and professionally.</li> <li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li> <li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographic patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li> </ul> Why Join LiveWest? You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference. This role is being offered on a part time, permanent basis working 18.5 hours per week. This is a field based role in the Weston-super-Mare area. This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer. Your working hours will cover 37 hours across 2 weeks. For further information about this role, please click here to view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. About The Candidate To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience in social housing with experience of tenancy, estate and housing management.</li> <li>Be CIH Level 4 qualified, or be willing to work towards.</li> <li>Strong interpersonal skills.</li> <li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li> <li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li> <li>Hold a full UK driving licence and access to a suitable vehicle.</li> </ul>Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.</li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Neighbourhoods Housing Officer

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer West London area

Position reference:50124684 Directorate:Public Health &amp; Communities | Service: Stronger, Safer &amp; Healthier Communities Salary : £30,559 - £33,366 Working Arrangements : Monday - Thursday 9am-5pm Friday 9am-4.30pm Hours per week : 37 Contact type: Permanent We are happy to talk flexible working arrangements with you, please get in touch . See our range of Employee Rewards: Closing date :14/02/2025a t 23:59 The successful candidate will be required to speak English to an appropriate standard. This post requires a Basic Criminal Record Check Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad. When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker. Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority. At Barnsley Council you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be. We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills. There's so much happening in our thriving borough, and now's the perfect time to join our excellentStronger, Safer &amp; Healthier Communities team as we work to make Barnsley the place of possibilities. <ul> <li> We're an award-winning team and one of the biggest employers in the borough supporting around 243,000 people. </li> <li> Working at Barnsley Council means being part of a team that makes a real difference to people's lives, where you can develop the skills you need to make change happen. </li> <li> If you join the team you'll receive great pay alongside an excellent pension scheme. With flexible working we'll also support your work/life balance, helping you to adjust your hours and take time off when you need it. </li> <li> We'll help you to develop your career and grow your skills with opportunities for training and development. </li> <li> There's so much happening in our thriving borough and your talent and skills will help us make . </li> <li> Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley. </li> </ul> About the Post: One of the main functions of the Housing Options Team is the the prevention of homelessness , rough sleeping and tenancy sustainment . Key areas of work for the team include: <ul> <li> Promoting an early intervention and prevention service to reduce homelessness and rough sleeping</li> </ul> <ul> <li> Supporting people to stay in their own home, move in a managed way or resettle after a period of instability</li> </ul> <ul> <li> Working closely with partners to address the underlying causes of homelessness and address wider support needs</li> </ul>A key part of achieving this vision is the development of a range of temporary accommodation options . This post will be directly involved in the management of a number of temporary accommodation properties, as well as providing direct support to those in these properties as well as in other temporary accommodation , including Bed and Breakfast and hotels . This will include tenancy sign ups, dealing with a range of tenancy related matters, supporting the customers both to settle in, manage the tenancy and move on to more permanent housing. You will also be involved in the more practical elements, such as furniture replenishment, stock inventory, getting properties ready to relet, ensuring utilities are connected and liaising with contractors to ensure void times are minimised . We are therefore seeking a highly motivated, practical and organised individual to undertake this role . You will have strong commination skills and interpersonal skills, have the ability to manage a challenging workload under pressure to tight deadlines, be able to use your own initiative demonstrating skills in work prioritisation and time management . Strong partnership working will also be essential to achieving sustainable outcomes. The role will involve working with a range of customers, some of who are vulnerable, complex and in crisis . To do this effectively you will have experience of identifying risk and contributing to the support planning processes. To do this effectively will require the use of a range of appropriate questioning techniques and listening skills, while demonstrating empathy and building trust . A flexible approach to work including elements of home visiting , and lone working will be required Please use the documents below to help support you with your application form. Job Profile: Vacancy Exposure Profile: Please ensure you view the job profile for this role, as you will need to demonstrate in your application formhow you meet the required criteria. We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities. We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know. CVs will not be accepted. At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances" Let's stay connected, follow us on social media: Apply now

Housing Officer (Temporary Accommodation) | £30,559 - £33,366

Position reference:50124618 50120833 Directorate: Public Health and Communities | Service: Stronger, Safer &amp; Healthier Communities Salary : £34,314 - £37,035 Pro Rata for Part Time Post Working Arrangements : 1 Full Time 37 hours postand 1 0.5FTE post working job share, Week 1, Monday, Tuesday and Week 2, Monday Tuesday, Wednesday 18.5 hours Hours per week : 37 &amp; 18.5 Contract type: Both Permanent We are happy to talk flexible working arrangements with you, please get in touch . See our range of Employee Rewards: Closing date :14.02.2025 a t 23:59 The successful candidate will be required to speak English to an appropriate standard. The successful candidate will be required to be available outside of services normal working hours as part of a standby rota to respond to out of hours service needs. A standardised standby payment will be made in respect of these duties. This post requires a Basic Criminal Record Check Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad. When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker. Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority. At Barnsley Council you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be. We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills. There's so much happening in our thriving borough, and now's the perfect time to join our excellent Housing OptionsTeam team as we work to make Barnsley the place of possibilities. <ul> <li> We're an award-winning team and one of the biggest employers in the borough supporting around 243,000 people. </li> <li> Working at Barnsley Council means being part of a team that makes a real difference to people's lives, where you can develop the skills you need to make change happen. </li> <li> If you join the team you'll receive great pay alongside an excellent pension scheme. With flexible working we'll also support your work/life balance, helping you to adjust your hours and take time off when you need it. </li> <li> We'll help you to develop your career and grow your skills with opportunities for training and development. </li> <li> There's so much happening in our thriving borough and your talent and skills will help us make . </li> <li> Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley. </li> </ul> About the Post: 1 Full Time post 1 0.5 FTE post working job share, Week 1, Monday, Tuesday and Week 2, Monday Tuesday , Wednesday 18.5 hours We are seeking a dedicated and enthusiastic individual who is committed to preventing homelessness to join our Housing Options Team . The role will involve providing a comprehensive, customer focussed housing options service to enable the council to prevent homelessness and meet its statutory duties . You will work in as part of a busy team, managing a varied caseload and working across partners to find innovate ways to prevent homelessness. A key part of the role is assessing customers in line with the relevant legislation and supporting people to resolve their housing issues. You will be required to work with a range of customers both face to face and over the phone , providing appropriate advice and assistance , in addition to undertaking enquires with landlords, families and other professionals . There will be a strong focus on preventing homelessness, partnership working and delivering a high-quality customer service. You will require strong communication skills both verbally and in writing and have working knowledge of Homelessness and other relevant legislation . You will be an excellent team player with the ability to work under pressure and to tight deadlines. Experience of casework and advocacy is essential . A level 4 qualification or relevant experience is essential for the post. Please use the documents below to help support you with your application form. Job Profile: Vacancy Exposure Profile: Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria. We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities. We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know. CVs will not be accepted. At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances" Let's stay connected, follow us on social media: Apply now

Housing Officer/ Advisor (Casework and Prevention) 2 Posts - £34,314 - £37,035 Pro Rata for Part Time Post

The Vacancy FRONTLINING FUTURES We're on the hunt for a housing officer to hit the ground running to cover an internal secondment on a 9 month secondment. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands, due to the nature of this role we have a number of locations in the Amber Valley area which could serve as your base location. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs. Far from being bound to your desk, you'll be given the technology to work effectively in the community. This role will give you the perfect platform to showcase your housing background and the skills you've gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court. A few key points from our role profile: <ul> <li>Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience. </li> <li>Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation. </li> <li>Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate. </li> <li>Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner. </li> <li>Develop and maintain effective relationships with partners, providing effortless experiences for customers. </li></ul>Futures who? We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here. What we'll do for you If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Communities Housing Officer

About the role The role covers a varied and wide range of Private Sector Housing functions, knowledge and skills. There are currently two vacancies in the private sector housing standards team and one in the private sector housing operations team. The standards team predominantly deal with housing conditions and the operations team predominantly deal with Houses of Multiple Occupation. Whilst knowledge and experience will be taken into account, successful applicants will need to have the ability to work in either team. The following activities may be undertaken as part of the role: To contribute to the delivery of the Council's mandatory and non-mandatory Private Sector Housing (PSH) services provided to private landlords, tenants and owner-occupiers on a day-to-day basis. To provide informal advice and support to service users, plus take formal action when needed in accordance with the Council's Enforcement Policy and under the current legislative framework to tackle disrepair and hazards. To assist in providing a range of grants to service users living in the private housing sector, including Home Repair Grants. To provide wide ranging advice on PSH issues and housing options to private tenants and owner-occupiers, via home visits, office interview, telephone, letter and email. To support Regulatory Service's aims and objectives and to assist in the achievement of its performance targets to promote the safety and health of residents and the improvements to the environment. To work across North Northants inspecting and investigating suspect and licensable Houses in Multiple in Occupation. To attend, as necessary, meetings of the Council and its Committees, and meetings in the community both inside and outside of normal working hours. What will you be doing? You will need to have relevant knowledge and experience to be able to undertake the following tasks: Investigate complaints and provide technical and specialist advice on substandard housing conditions in the private housing sector. Undertake inspections in private housing using the Housing, Health and Safety Rating System (HHSRS) to identify deficiencies in habitation, causes of disrepair and hazards such as overcrowding. Prepare schedules of work where necessary which set out what is required to bring properties up to statutory and Council standards. Investigate unlicensed HMOs and to issue mandatory licences on receipt of a valid HMO application, after inspection. Carry out annual inspections of all licensed HMOs across the area in conjunction with the Fire Officer, complete risk assessments and ensure that all licence conditions are adhered to. Undertake inspections of Houses in Multiple Occupation (HMO) using the Housing Health &amp; Safety Rating System (HHSRS) to identify disrepair, means of escape in case of fire and adherence to management standards. Check licence documentation in line with legislative requirements and take action to ensure compliance with legal and best practice requirements in relation to housing standards. Assist with carrying out investigations of unlicensed HMO premises, working with multi agency partners as necessary, including the collation of evidence and undertaking inspections, using all available enforcement tools as and when required to secure compliance. Promote service delivery to best practice levels and provide assistance to other officers within the team on enforcement action. Carry out property inspections of premises to assess compliance with the relevant standards. Lead on enforcement procedures in respect of Houses in Multiple Occupation. Take informal and formal action to remedy instances of disrepair in PSH, in accordance with the Council's adopted Enforcement Policy and under the current legislative framework. This may involve serving legal notices, issuing financial penalties, preparing legal paperwork, writing witness statements and being involved in prosecutions and court action. Gather evidence and take any appropriate legal action, including the preparation of case files for prosecution or the serving of civil penalties, against landlords who have failed to comply with legal notices, under the supervision of the PSH manager. Utilise North Northamptonshire Council's (NNC) PSH Policy to provide grants and loans as required. Liaise with service users who apply for grants/loans, advising them on their eligibility. Process applications for grant/loans, prepare costings/schedules of work when needed and to issue approvals. Carry out property inspections to ensure that all grant aided work is carried out in a satisfactory manner and monitor the grant revision procedure. Update progress reports and records in connection with grant work. Arrange payments upon satisfactory completion. Assist with other Private Sector Housing team members, as and when required dependent on service needs, with issues such as energy enquiries and general administration of the wider service. Carry out desk top investigations and assessments relating to empty homes across the North. Take action to bring empty properties across the North back into use in accordance with any strategy developed by NNC. Assist the manager in relation to the development and implementation of the Council's Empty Property Strategy. Maintain empty property database and update performance data. Contact owners of empty properties and encourage them to bring the property back to use. Develop partnerships to assist the Council in delivering its empty property functions and attending meetings, as necessary. Target long term empty properties and identify ways to bring the property back into use including, advice, grants, leasing and enforcement tools. Carry out inspections and prepare reports regarding immigration and rehousing requests. Ensure that policies and procedures are implemented so that decisions affecting service users are legal, fair and consistent. Keep IT systems up to date to ensure accurate monitoring of performance standards with the PSH service. Liaise with colleagues in Housing Options, Environmental Health, Building Control, Planning and Occupational Therapy to obtain joined up solutions to service users' housing problems. Contribute to the development of policies and procedures by providing feedback on the changing nature of PSH needs encountered on a day-to-day basis. Undertake any other duties, which are commensurate with the salary, skills, knowledge and experience of this post, as and when required by the PSH manager. Monitor and review the service and the way in which it is delivered to ensure the service achieves the Council's aims and objectives and to meet the needs of local communities. This will include monitoring performance indicators to ensure that services provided meet approved targets. Contribute to the preparation of the service plan and other corporate policies and plans. Organise promotional events and literature ensuring it is relevant to the audience and up to date. Assist with other PSH issues such as overcrowding, unlawful evictions and energy enquiries. Assist in the training and development of departmental staff from time to time. Work within the core values set by the Council. Assist in the development and implementation of software packages within the department. About you We are looking for very hard working, self motivated and knowledgeable individuals who are good team players with excellent communication skills. We are looking for someone with the following qualifications and / or experience: Educated to degree or diploma level in housing related subject Minimum of 5 GCSE's including Maths and English (grade C or above) A HHSRS Qualification Minimum 2 years' experience of working in housing within a local authority, housing association or other organisation Extensive knowledge and understanding of PSH services Experience of working effectively in partnership with a range of stakeholders Demonstrable record of successful partnership working Able to analyse technical and financial information and make sound judgements Able to problem solve and develop appropriate solutions. Able to work as part of a multi-disciplinary team and manage/prioritise own workload. Ability to work to tight deadlines and be flexible in work approaches. Demonstrate excellent communication skills level of written and oral communication and IT user skill. Ability to develop and maintain good working relationships with a wide range of customers, stakeholders, and partners. Ability and willingness to travel around the county, including at short notice. Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs. Demonstrate an understanding of the safe working practices that apply to this role. Full driving licence and access to a car for work or ability to travel throughout NNC. Willing to work outside normal office hours as required. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul> <li>a competitive salary</li> <li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li> <li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li> <li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li> <li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Private Sector Housing Officer

Job Description At Cornwall Housing, we're passionate about delivering homes and services to the communities of Cornwall. This is a fantastic opportunity to deliver a customer-focussed housing service to our tenants in our local communities and neighbourhoods. We're looking for people with housing and tenancy management skills/experience to join the team. But your approach is just as important - we want people who care about our neighbourhoods and the residents who live there. We need talented people who can work with others and who want to make a difference! Join our Cornwall Housing team for the career opportunities... and stay for the community! About the role The Rough Sleeper Accommodation Officer will provide a generic housing management service to tenants that live within the Rough Sleeper Accommodation Project (RSAP), Local Authority Housing Fund (LAHF) and Housing First (HF) properties. The properties are non-secure, temporary accommodation for individuals, couples and families. As part of the team you will work on all aspects of the service including allocations, liaison with support workers, all enforcement issues, multi-agency work, and providing a comprehensive service to meet the client groups' needs. About you To be successful, you'll be: <ul> <li>Demonstrates experience of working in a housing related field, with experience of managing the tenancy from commencement ensuring that landlord responsibilities are fully met.</li> <li>Putting our customers at the heart of what you do, listening and then working with others to resolve anti-social behaviour, improve neighbourhoods and create places people can be proud to call home.</li> <li>Proactively working your networks, finding the right people who can help, whether it's public services, statutory agencies or the voluntary sector, and bringing people together to solve problems. Being that person who makes something happen. </li> <li>Challenging others where its right to do so, whether that's taking action against people who breach their tenancy or commit anti-social behaviour, or its simply something we've said we'll do, and we've not done it. It's doing the right thing, and not the easy thing.</li></ul>To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £29,926 per year Working Hours: 37 hours per week Contract Type: Permanent Base: Hybrid working - working from office, home and in the community as needed. You will be working throughout West Cornwall, so your base will be Truro (New County Hall). What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 23 days annual leave plus bank hols (rising to 28 after 5 years' continuous service) with the option to buy more, family friendly policies, and business flexi-time</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Sunday 9 February 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. Interviews are planned for week commencing 17 February 2025. Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing. Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Area Housing Officer (Specialist Services) / Rough Sleeper Accommodation Officer

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Housing Officer (CAS3) Salary: £27,540 per year Hours: full-time 37.5 hours per week Contract type:Permanent Location: Bath (Travel across Bath, North Somerset and Somerset will be required) Additional information: <ul><li>On-call (1 in 4 weeks), £100/week when on-call</li><li>Large amounts of travel will be a key requirement for this role.</li></ul>The Role: Working within a new and exciting service to provide temporary accommodation and support to those leaving prison who would otherwise be homeless. The role will involve managing a caseload of clients across properties in Bath, North Somerset and Somerset. Engaging with people on probation who have left prison, to support them to access and manage their temporary accommodation and move-on successfully. Responsibilities include: <ul><li>Induct new clients into their accommodation and the service, setting clear expectations.</li><li>Any other tasks and activities that reasonably related to managing the properties and supporting the clients</li><li>Pro-actively identify and resolve all property related issues efficiently, in conjunction with the property manager and/or the maintenance and facilities team.</li><li>Performing all necessary functions to manage property check-ins and check-outs, including preparing accommodation for occupation, to prescribed timescales.</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work</li></ul><ul><li>Able to work alone unsupervised.</li><li>Experience in the supported housing sector, ideally having worked with people on probation.</li><li>Willingness to work flexibly until 8pm, as needed, to support new arrivals into properties.</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about XXXX role, please get in touch with the Team on <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

The Vacancy In our Housing Officer role, you'll be responsible for providing a high-level housing service for our customers across Grimsby and surrounding areas. You'll ensure that our customers always receive an excellent service. You'll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Location: Grimsby and surrounding areas with a minimum of 1 day p/week in one of our offices. Salary: Up to £37,785.59 per annum Contract: Permanent Your week: 36.25 hours per week (Monday to Friday 9.00am to 17.15pm) Snapshot of your role This is what your day will look like as our Housing Officer: <ul> <li>Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists.</li> <li>Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.</li> <li>Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.</li> <li>Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.</li></ul>Your toolkit for success To thrive in our Housing Officer role, you'll need: <ul> <li>A strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. </li> <li>To have previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings.</li> <li>Good digital skills across Microsoft packages.</li> <li>A full driving licence and access to a vehicle is essential to be able to perform your duties in this role.</li></ul>Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius <ul> <li>28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more</li> <li>Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary</li> <li>Paid professional subscription for membership fees relating to your role</li> <li>Employee Assistance Programme offering free wellbeing tools, free flu jabs and more</li> <li>Health cash plan giving cash back for everyday health checks such as optical and dental</li> <li>Cycle to Work and Electric Car Lease schemes</li> <li>High street, holiday and gym membership discounts</li> <li>Plus lots more once you join!</li></ul>The important stuff We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Have any questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Job Introduction Are you passionate about making a real difference in people's lives? Join Notting Hill Genesis as a Housing Officer, where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes. What you'll do As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office. Why it's rewarding <ul><li>You'll directly impact the satisfaction and well-being of residents.</li><li>Every day offers new challenges that require problem-solving and people skills.</li><li>You'll work closely with residents to create positive living environments.</li></ul>The Ideal Candidate As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>Is it for you? <ul><li>Perfect for someone who is compassionate, proactive, and enjoys providing a face-to-face customer service. </li><li>Requires excellent communication, customer focus, and problem-solving skills.</li><li>Previous housing or community service experience is a plus but not essential.</li></ul>If you're dedicated to delivering outstanding service and improving resident experiences, this role could be the perfect fit! Career progression We have a defined progression route for our Housing Officers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is February 16th at 11:59pm Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be asked to complete a written assessment Step 4: Final round of interviews Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

The Vacancy In our Housing Officer role, you'll be responsible for providing a high-level housing service for our customers across Stamford and Oakham. You'll ensure that our customers always receive an excellent service. You'll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Location: Stamford and Oakham with a minimum of 1 day p/week in one of our offices. Salary: Up to £37,785.59 per annum Contract: Permanent Your week: 36.25 hours per week (Monday to Friday 9.00am to 17.15pm) Snapshot of your role This is what your day will look like as our Housing Officer: <ul> <li>Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists.</li> <li>Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.</li> <li>Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.</li> <li>Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.</li></ul>Your toolkit for success To thrive in our Housing Officer role, you'll need: <ul> <li>A strong knowledge of Housing Law, and a background of dealing with anti-social behaviour cases, legislation and legal processes. </li> <li>To have previous experience of preparing legal paperwork, engaging with legal practitioners and attending court hearings.</li> <li>Good digital skills across Microsoft packages.</li> <li>A full driving licence and access to a vehicle is essential to be able to perform your duties in this role.</li></ul>Why join Amplius? There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. ️Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. Environmental and social impact We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. Perks of working at Amplius <ul> <li>28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more</li> <li>Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary</li> <li>Paid professional subscription for membership fees relating to your role</li> <li>Employee Assistance Programme offering free wellbeing tools, free flu jabs and more</li> <li>Health cash plan giving cash back for everyday health checks such as optical and dental</li> <li>Cycle to Work and Electric Car Lease schemes</li> <li>High street, holiday and gym membership discounts</li> <li>Plus lots more once you join!</li></ul>The important stuff We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Have any questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer West Cornwall based with a balance of remote and home working £19,345 - £20,363 per year 22.5 hours per week - Wednesday to Friday - 9:00am to 17:00pm We have an opportunity for a Housing Officer to join our Housing Operations team, based in West Cornwall where you will be a member of a smaller sub team of 8 Housing Officers who provide tenancy and estate management services to our customers. The ideal candidate will be ambitious and looking for an opportunity to learn and grow within the organisation. You will be joining an experienced team with a wealth of knowledge and willing to support progress. The role of Housing Officer will include: <ul> <li>Visiting our schemes and customer's homes to carry out face to face transactional tasks</li> <li>Effective management of Anti-Social Behaviour cases</li> <li>Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)</li> <li>General advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding</li> <li>Working with administrative colleagues to complete a range of tenancy management process including tenancy conversions, permissions, mutual exchanges, successions and service charges</li> <li>Enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven history and experience with front line customer service</li> <li>Good understanding of internal working culture and policy and procedures</li> <li>Excellent communication skills both verbal and written</li> <li>Proficient user of Microsoft packages including Word, Excel, Outlook and Teams</li> <li>Knowledge of internal systems such as SAP and React is desirable</li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£19,345 per annum (rising to £20,363 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £32,242 based on 37.5 hours per week rising to £33,939 after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 5 February 2025 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer - Sheltered Accomodation (12 month fixed term contract) Location: London W9 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Tuesday 04 February 2025 Do you have experience in housing/tenancy management? If you do please keep reading. Your Role As a Housing Officer you will work within Ada Court, our sheltered housing scheme in Maida Vale. '&gt;Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills</li> <li>Successful candidates will complete an Enhanced DBS check</li></ul>Who We Are Central &amp; Cecil Housing Trust as part of the Aster Group provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Housing Officer - Sheltered Accomodation (12 month fixed term contract)

The vacancy Housing Officer (South) Location/Base: Wellingborough, Northamptonshire (This role is community based, and desk based with a combination of working from emh offices, community hubs and home) Hours: 35 hours week, working Monday to Friday Salary: £30,294 - £33,660 per annum We are thrilled to invite you to join us at emh during this period of growth for our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour. Role Are you ready to make a difference in people's lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We have the perfect opportunity for you! We are currently looking for a dedicated and compassionate Housing Officer to join our team. As a Housing Officer, you will be responsible for providing a comprehensive housing management service which includes building partnerships to resolve anti-social behaviour &amp; estate management service, making a positive contribution to our communities. You will be responsible for managing a portfolio of approximately 600 properties working closely with tenants to address their concerns and provide support when needed. The person Previous experience in housing management or a related field is preferred. Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability? Do you have excellent communication, influencing, negotiation, and decision-making skills? Are you organised and do you have a flexible approach, with a track record of achieving excellent results? If so, we would love to hear from you. For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us at emh and we're looking for an Officer who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our package for this role includes: <ul> <li>39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)</li> <li>Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)</li> <li>Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li> <li>Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).</li> <li>Opportunities to work flexibly and from home, where the business need allows.</li></ul>How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Housing Officer (South)

Housing Officer Location: Endurance House, Cambridge, CB24 9ZR Salary: £34,889.38 per annum Full Time/35 hours per week worked Monday-Friday/ Permanent. Closing date Midnight 2nd February 2025. An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 400 rented and shared ownership properties in Cambridgeshire. At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us. We are a friendly and supportive team based at CHS's offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live. What you'll do In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers' needs. About you <ul> <li>Motivated to make a positive contribution from day one</li> <li>Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working</li> <li>Focussed on delivering excellent customer service</li> <li>Excellent time management and decision making skills</li> <li>Strong organisational and communication skills</li> <li>Competent in the use of MS Office packages (including Word, Excel, Outlook)</li> <li>Flexible and adaptable</li> <li>A full UK driving licence and use of a car for work purposes is essential</li></ul>Our benefits include <ul> <li>A hybrid working policy and flexible working</li> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li> <li>Free onsite parking</li></ul>Please note the successful candidate will need to complete a basic DBS application. '&gt;Closing date for applications: Midnight Sunday 2nd February 2025 Interviews will be held on: Thursday 6th February 2025 For more information or for an informal chat please call Charlotte Daleworth, Housing Manager on 01353 713566 or email <a href="mailto:charlotte.daleworth@chsgroup.org.uk" target="_blank">charlotte.daleworth@chsgroup.org.uk</a>

Do you want to work in a role that makes a difference to the residents of Stockton on Tees? Well look no further - this is the opportunity for you! The Strategic Housing Team are looking to appoint an innovative and self-motivated individual to join our dynamic team. As a Strategic Housing Officer, you will play a pivotal role in shaping the future of housing in Stockton-on-Tees. This role provides an excellent opportunity for someone seeking their first job role or equally someone with more experience seeking a new or different career challenge. As a career grade post, the starting salary on appointment will be based upon experience and qualification. The emphasis of the role is identifying and responding to the future housing needs of the Borough. Ideally applicants should be able to demonstrate: <ul><li>The ability to research and analyse data.</li><li>Partnership and team working</li><li>Good communication skills.</li><li>An inquisitive mind.</li></ul>We welcome applications from candidates who have the ambition to embark on a career within the Strategic Housing Team. There is no requirement for you to have any previous experience of Housing as full training will be provided. What's most important are the skills and attitude you can bring to the team, adopting the culture and behaviour of the organisation, the willingness to make a difference and the desire to improve the communities that we serve. The successful applicant will be joining the team following our recent move to a new modern office environment at Dunedin House. For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section. To apply, please register your details and apply online through North East Jobs. Please ensure that you read the job specification and essential criteria for the role, providing examples and details of any experience within your personal statement. We cannot shortlist anyone for interview who does not meet the essential criteria of the role. The application deadline is midnight Sunday 9 February 2025. Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We offer an excellent total reward package, including: <ul><li>A competitive salary from £28,624 to £39,513</li><li>27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.</li><li>Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.</li><li>Access to a number of other employee benefits including learning &amp; development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.</li></ul>We offer hybrid work which allows a proportion of your working week to be from home subject to business requirements. Our main office is Dunedin House, Columbia Drive, Stockton-on-Tees, TS17 6BJ but on occasions you may be required to work from other Council buildings within the Borough (where appropriate). If you would like an informal discussion about the post, please contact Alan Glew, Service Lead - Strategy and Policy on (Tel no. 01642 526 598) or request a Microsoft Teams appointment by forwarding an email to <a href="mailto:strategichousing@stockton.gov.uk" target="_blank">strategichousing@stockton.gov.uk</a> Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from '<a href="mailto:DONOTREPLY@NORTHEASTJOBS.ORG.UK" target="_blank">DONOTREPLY@NORTHEASTJOBS.ORG.UK</a>'. All communication will also appear in the 'My Messages' section of your North East Jobs account.

Strategic Housing Officer

Housing Officer - 37 hours Application Deadline: 7 February 2025 Department: Pride in Place Employment Type: Permanent Location: Torbay Council Reporting To: Team Manager Compensation: GBP 30,559 - GBP 33,366 / year Description Job Description &amp; Person Specification &gt; We are looking to appoint an enthusiastic and motivated individual to the role of Housing Officer. This role will see you working alongside the Housing Manager responsible for managing the social housing stock for Torbay Council. This role involves providing a high-quality tenancy service providing advice and support in all housing functions including tenancy and estate management, lettings, rent and arrears and customer service, in accordance with the policies and procedures. As part of the role you will respond to a wide range of enquires from residents in a prompt, efficient and courteous manner. You will help build and sustain resilience among our tenants and communities, thereby safeguarding our tenants, homes and communities. You will work collaboratively with colleagues in the delivery of a high-quality housing management service that meets the identified needs of customers and the wider community. The successful candidate will also possess effective written and verbal communication skills, interpersonal skills, customer service skills, ability in the use of Word, Excel and Outlook and have a strong commitment to fairness, equality and diversity. The ideal candidate <ul><li>Ability to work with challenging people and situations.</li><li>Able to listen actively and non-judgementally.</li><li>Flexible and able to work on own and as part of a team.</li><li>Proven experience of working in a social housing environment.</li><li>Good up to date knowledge of social housing and law.</li><li>Working knowledge of relevant regulations and good practice.</li><li>Experience of implementing policies and procedure.</li><li>Literacy and numeracy equivalent to passes in GCSE English and Maths.</li><li>NVQ level 3 in relevant area.</li><li>Full current driving license.</li></ul>This role can accommodate hybrid working. We have a whole host of benefits such as a flexible working scheme, a commitment to your wellbeing and the Local Government Pension Scheme. Sometimes there might be the need for you to work after traditional office hours, but our flexi scheme means you'll be entitled to take those hours back at a later date. This post meets the requirements of the Public Services Network (PSN) and therefore will require a Basic Criminal Record Check. This will show any unspent convictions and conditional cautions. If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: <a href="https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-officer-1/" target="_blank">https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-officer…</a> For an informal chat please contact Anita Merritt on 07464517682 or <a href="mailto:anita.merritt@torbay.gov.uk" target="_blank">anita.merritt@torbay.gov.uk</a>. Interviews are expected to be conducted during the week commencing 10th February 2025. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible. Skills Essential: <ul><li>Ability to work with challenging people and situations.</li><li>Judgement and decision-making skills.</li><li>Flexible and able to work on own and as part of a team. </li><li>Develop effective working relationships. </li><li>Effective problem solver. </li></ul>As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Knowledge Essential: <ul><li>Service user involvement and consultation.</li><li>Knowledge of relevant regulations and good practice.</li><li>Knowledge of landlord, tenant and housing legislation and welfare benefits.</li><li>Knowledge of safeguarding policies and processes (particularly regarding vulnerable adults).</li></ul>Experience &amp; Qualifications Essential: <ul><li>CIH Housing Certificate or equivalent standard qualification (or working towards).</li><li>Experience of working with tenants, tenant organisations and external agencies.</li><li>Experience of implementing policies and procedure. </li><li>Experience of providing advice and support on a range of tenancy issues. </li></ul>

Housing Officer - 37 hours

Housing Officer Stoke on Trent Role and key responsibilities for Housing Officer <ul><li>Visiting tenants in their own homes</li><li>Receiving and investigating complaints and incidents of Anti Social Behaviour or other tenancy condition breaches</li><li>Completing fire safety audits </li><li>attending meetings, case conferences, working parties, court hearings, tenancy review hearings and evictions as directed</li><li>Supporting tenants with vulnerabilities</li><li>Attending child protection conferences</li><li>Recovery of rent arrears and maximisation of rental and other income for all council services</li></ul>Minimum Requirements for Housing Officer <ul><li>Previous experience required </li><li>Previous experience using NEC database (advantageous)</li><li>Strong written and verbal communication skills </li><li>Excellent organisational skills </li><li>Possess detailed knowledge and understanding of Housing Management</li><li>Ability to prioritise own workload</li><li>Self-motivated and able to work on own initiative</li><li>Ability to deal with stressful and emotional situations</li></ul>Pay rate: £16.26 - £17.51 per hour Working hours: Full time: Monday - Friday 09:00 - 17:00 Part time: 18 hours per week between Monday - Friday 09:00 - 17:00 This job is commutable from the following areas, Stoke on Trent, Newcastle, Hanley, Bentilee, Bucknall, Tunstall, Burslem, Cobridge, Trentham Lakes, Longton, Meir, If you believe that your skills and experience match what we are looking for please call our office on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch immediately.

The role Reporting into a Team Manager, you will provide a front line service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes. Working in Schemes in Kensington &amp; Chelsea as well as across North London. This is a meaningful role in which you'll provide effective housing management and support services to older residents within defined policies and procedures and in accordance with agreed standards. You'll ensure customers' needs are met and strategic objectives and team plans are successfully delivered. Ensuring schemes and services are safe and well-managed to establish that our residents are supported to live independently within active communities. You'll be flexible to working across a broad geographic area and attend meetings outside of your core working hours may be required. To support your residents, you will be required to be visible and work at your schemes and our offices. You will also support with the lettings process, which includes, conducting viewings, assessments, and sign ups as and when required. What you'll need <ul> <li>Understanding of the diverse needs of older people</li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li> <li>Customer-focused and experience of providing excellent customer care</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date for applications: Monday 3rd January 2025 at 23:59 Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications. About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Location: South London Salary: Circa £37,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are working on behalf of one of our valued clients to recruit a Housing Officer. This is an exciting opportunity for a motivated and experienced professional to join a dynamic team and make a real impact in the housing sector.Key Responsibilities<ul><li>Tenancy Management:<ul><li>Manage a portfolio of properties, ensuring tenancies are sustained and residents receive high-quality support.</li><li>Conduct tenancy reviews, property inspections, and manage tenancy breaches effectively.</li></ul></li><li>Customer Service:<ul><li>Act as the main point of contact for tenants, resolving queries promptly and efficiently.</li><li>Provide advice and support to residents on housing-related issues, including welfare benefits and rent arrears.</li></ul></li><li>Repairs and Maintenance:<ul><li>Liaise with contractors to ensure repairs and maintenance are completed to a high standard.</li><li>Carry out routine inspections and ensure properties meet all legal and safety requirements.</li></ul></li><li>Community Engagement:<ul><li>Build and maintain strong relationships with tenants, community groups, and stakeholders.</li><li>Promote tenant involvement in shaping housing services and policies.</li></ul></li><li>Compliance:<ul><li>Ensure all activities comply with relevant legislation, policies, and procedures.</li><li>Maintain accurate records and prepare reports as required.</li></ul></li></ul>About YouWe are looking for candidates who are:<ul><li>Experienced in housing management or a related field.</li><li>Strong communicators with excellent interpersonal skills.</li><li>Knowledgeable about housing law, welfare benefits, and tenancy agreements.</li><li>Capable of working both independently and as part of a team.</li><li>Proficient in using IT systems and maintaining accurate records.</li></ul>What We Offer<ul><li>Competitive salary of circa £37,000 per annum.</li><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Housing Officer Location: Birmingham Working hours: Full Time, 37.5 hours per week. Salary: £26,250 Per annum Contract type: Full time You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Stoke &amp; Crewe so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer - Birmingham

Maninplace has been responding and supporting people who present as homeless or rough living in Telford for over 17 years. Our staffing team is committed to providing a safe environment that enables customers to develop their confidence, self-esteem and to help them reach their full potential. As a "Housing Officer" you will be part of a dedicated team ensuring we provide a high-quality temporary accommodation service that reduces the risk of a return to homelessness or rough living for customers accessing our provision. The successful candidate must be able to confidently work as a lone worker, they will be flexible, highly self-motivated, and able to turn their hand to all aspects of the role, all while bringing a strong contribution to the organisation. Every aspect of the role will maintain a person-centred approach that supports all customers in a choice-based environment. Your tenacious and resilient nature will ensure every task is completed to a high standard and will promote the wellbeing and confidence of customers accommodated within the service. Hours of Work <ol><li>40 hours per week. </li><li>Working shifts will be between the operating hours of 0930 - 2030 and will include a share of weekend shifts. </li><li>Maninplace operates 365 days a year, therefore shifts will include bank holiday and festive period working. </li></ol> Salary &amp; Benefits <ol><li>£25,667.20 per annum. Pay is annualised so you will receive 12 equal payments on the 27th of each month. </li><li>Statutory annual leave entitlement </li><li>1 day recognition after 1 year of service. </li><li>Any break entitlement will be paid to take on site. </li><li>Mileage allowance of 45p per mile for in work travel. </li><li>Organisation rebate for signing up to DBS update service. </li><li>After successful completion of a probationary period, the following benefits apply: </li></ol> <ul><li>Company contributions to pension scheme </li></ul><ul><li>Mental health and wellbeing support service </li></ul><ul><li>24-hour virtual / phone GP service </li></ul><ul><li>Healthy Lifestyle reward scheme - offering discounts with retailers, services, and leisure facilities </li></ul><ul><li>Local discounted bus travel </li></ul><ul><li>Employee discounted subscription for Microsoft Office 365 </li></ul><ul><li>Short-term sickness pays and attendance reward </li></ul>Qualifications &amp; Experience <ol><li>Qualifications at level GCSE or above in English, Maths. Experience in housing/supported housing or homelessness provision would be advantageous. </li><li>You will be required to hold a Full UK driving licence and have use of your own vehicle, with business use insurance cover (evidence required at induction). (This may already be included within your existing policy, insurer dependant. Please check with your policy provider). </li><li>Enhanced DBS Certificate is required for all applicants. </li></ol> Location of Work Working at company property locations throughout the borough of Telford and Wrekin.

32 Housing officer Jobs in England